Chromebook with Frozen Screen | Fixed

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  • Опубликовано: 28 фев 2020
  • Hello IT Pros, this is Alvendril! In this Video, "Chromebook with Frozen Screen | Fixed", I Show how to Troubleshoot a Chromebook that is Stuck at the Google Chrome Logo Screen.
    Hope you like it!
    There are MORE videos to troubleshoot other Chromebook issues:
    ► Chromebook Battery Replacement: • How to Replace a Chrom...
    ► Chromebook Turns on and Off | Fixed: • This Chromebook Turns ...
    ► Chromebook OS is Missing or Damaged: • Chromebook OS is Missi...
    ► Chromebook PowerWash Process: • How to Powerwash a Chr...
    ► Chromebook Screen Upside down fixed: • How to Fix a Chromeboo...
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Комментарии • 222

  • @njminer
    @njminer 4 года назад +144

    Simultaneously press: Power, Esc, Refresh. When the screen comes up asking for the USB stick just turn power off and then back on again.
    Note: This method does not erase any files on your Chromebook and only takes about a minute to execute.

    • @brainstew2853
      @brainstew2853 4 года назад +6

      njminer you saved my life

    • @brainstew2853
      @brainstew2853 4 года назад +8

      Thank you so much

    • @misho3699
      @misho3699 4 года назад +1

      njminer bro bless you , you just saved me

    • @chloeramos9035
      @chloeramos9035 4 года назад +2

      njminer thank u so much u really saved my life 😘😘😘😘😘😘😘😘😘

    • @tiffanybarrera1721
      @tiffanybarrera1721 4 года назад +1

      Omg thank you so much ❤

  • @HlSONICO
    @HlSONICO 4 года назад +43

    this worked omg THANK YOU SO MUCH AHSHSHS I thought I was gonna end up paying for a new computer 😭😭

  • @ashleybarajas5435
    @ashleybarajas5435 3 года назад +3

    Omg this video was a life saver😭 My screen froze during class and I didn’t know what to do. I thought I’d have to get a new one but thanks to this video, I got it to work again😭🙏🏼

  • @TiffanyChantee
    @TiffanyChantee 2 года назад +1

    This saved me!! Right when my daughter was distance learning her laptop froze and would not get out of a full screen. I tried restarting her chromebook but all it did was let me sign in and go back to the full screen and get stuck. I tried the powerwash and now she’s back in class before break. Thank you so much!

  • @c3l.st4rr
    @c3l.st4rr 3 года назад +30

    POV: your seeing this comment cause you have online school

  • @amilyana_m1
    @amilyana_m1 3 года назад +7

    i just want to say thank you my little sister just ran into my room crying because her chrome book froze on a youtube video she was watching . btw this was at 10 at night i was already sleeping smh 🤦🏻‍♀️ Anyways thanks i’ll be sure to remember this because it’s sure to happen again

  • @strawberrylove6224
    @strawberrylove6224 4 года назад +32

    Omg thats what happened to my school chrombookk

    • @lesliedamas4579
      @lesliedamas4579 4 года назад +2

      By doing the steps from the video was your school and school information still connect to the chrome book since it’s school owned ??

    • @pekoyo8211
      @pekoyo8211 3 года назад

      @@lesliedamas4579 this comment is kinda old so idk know if you know by now, but if you dont, for me all my school info was still there and my computer is school-owned.

    • @cookiecrumble4355
      @cookiecrumble4355 3 года назад

      sames

    • @omarsalcedo4873
      @omarsalcedo4873 3 года назад +1

      Same just happened today

  • @wendyduenas9360
    @wendyduenas9360 3 года назад +3

    This is work thank you so much I really appreciate 🤗

  • @fvosgamersid1503
    @fvosgamersid1503 3 года назад

    TYSM UR SAVING MY LIFE!!! THIS IS MY SISTER CHROME BOOK

  • @djdjjdjdjddjdjdjdjdkd2202
    @djdjjdjdjddjdjdjdjdkd2202 3 года назад +1

    Thank you your video helped me with my frozen screen.

  • @haffiyashafique536
    @haffiyashafique536 4 года назад +3

    This was exactly my problem Thanks you

  • @jay69480
    @jay69480 3 года назад +1

    Thanks! I just powered mine off and on and it worked! I had no idea you can do that
    I'm kinda bad with technology though 😅

  • @andreaperalta898
    @andreaperalta898 Год назад +1

    Omg this worked thank you so
    Much😫

  • @fartunnadef6952
    @fartunnadef6952 3 года назад +1

    I Didn’t use the USB but it still worked for me thank you so much

  • @Snowsify
    @Snowsify 3 года назад +19

    THANK YOU SO MUCH MY SCREEN WAS FROZEN ON DISCORD ON THE SCHOOL CHROMEBOOK

    • @vibessuwu4362
      @vibessuwu4362 3 года назад +3

      same- i was waiting for school to start

    • @mevilop5871
      @mevilop5871 3 года назад +2

      Bro me too, right now as a matter of fact.

    • @Lux0rial
      @Lux0rial 3 года назад

      vibess uwu same i cant fix it 😩

  • @zodiacsigntiktoks3563
    @zodiacsigntiktoks3563 3 года назад +2

    OMG THANK YOU SO MUCH. I thought my cromebook would never unfreeze

  • @leroywiah9588
    @leroywiah9588 6 месяцев назад

    Thank u alot I followed ur tutorial mine work perfectly

  • @rachelhove3491
    @rachelhove3491 3 года назад +1

    Thank you so much it worked

  • @Jcee2k
    @Jcee2k 3 года назад +1

    Thank you so much

  • @haydenneal3782
    @haydenneal3782 3 года назад

    my chromebook keeps feezing and changing colors but when I apply pressure on the sided of the screen it turns normal but I have to hold it down

  • @catalyzing
    @catalyzing 2 года назад

    Damn, this video was my saviour. Literally crying thinking that my laptop is dead forever

  • @omnamhayshivay376
    @omnamhayshivay376 3 года назад +1

    It worked and thank you so much ..you are best n helped me a lot without using money.tha ks again🌹🌹🌹🌹🌹🥀🌹🌹🌹🌹🌹🌹🥀🥀🥀🥀🥀

  • @fireballplayz7359
    @fireballplayz7359 3 года назад +1

    Ugh my chrome book says the device you inserted does not contain chrome OS do u know what to do ?

  • @selin9894
    @selin9894 3 года назад +2

    THANK YOU

  • @sebastiangalindo6232
    @sebastiangalindo6232 3 года назад +1

    Thank u so much

  • @mariaanas2296
    @mariaanas2296 Год назад +1

    Amazing it works😃

  • @richearlmina8846
    @richearlmina8846 3 года назад +1

    But what if the built in keyboard isn't working? I'm using an external keyboard for my laptop, and there's no power button on this keyboard, can this still be fixed??💔

  • @aftonfamilyskits7204
    @aftonfamilyskits7204 3 года назад +1

    IM CRYING SO HARD YOU SAVED MY LIFE

  • @arikat9529
    @arikat9529 3 года назад +1

    thank you so much my chromebook is working now i thought the screen was broke

  • @valentinrodriguez1668
    @valentinrodriguez1668 4 года назад +1

    Thank you

  • @antonioviray1614
    @antonioviray1614 Год назад

    My Samsung Chromebook powers up but it got stuck on white screen with buffering. Tried control alt shift r but it didn't work. Tried power on power off many times it also didn't work

  • @centuritrix9046
    @centuritrix9046 4 года назад +20

    My one is a school one

    • @deadlylag5259
      @deadlylag5259 4 года назад +8

      Lol me to
      I’m tryna fix it

    • @MxgicPeach
      @MxgicPeach 4 года назад +6

      Same, they say we break it we pay it

    • @strawberrylove6224
      @strawberrylove6224 3 года назад +1

      @@MxgicPeach what how much is it

    • @MxgicPeach
      @MxgicPeach 3 года назад

      @@strawberrylove6224 Idk, they don't tell us

    • @d4n1ellaa
      @d4n1ellaa 3 года назад

      Mxgic. Peach Same, in my school a kid asked how much u would pay when u break a chromebook and the teacher said $200 I was shocked!

  • @conchadulce7377
    @conchadulce7377 3 года назад

    Does this work for chrome book 11

  • @christalinasimon1794
    @christalinasimon1794 3 года назад +3

    OML thank youuu, my chromebook got frozen on RUclips LMAOAOAOA

  • @adriannavarro2768
    @adriannavarro2768 3 года назад +3

    TYSM

  • @shuha_png
    @shuha_png 2 года назад

    my Chromebook freeze while im use it in touch screen and portrait mode ... and i can't use the keyboard...what should i do rn?😭😭

  • @WeemoG
    @WeemoG 3 года назад +3

    I hold the power button for 10-15 seconds it doesn’t turn off and I did everything else and it doesn’t turn off it’s just frozen

    • @WeemoG
      @WeemoG 3 года назад

      Killua Wife I let it on while in front of a fan and once it died it was good

  • @katrync.7939
    @katrync.7939 3 года назад

    Hello! I really liked your video and I was wondering if you could help me with my laptop...I have this Chromebook Lenovo C340 which freezes all the time, and I tried all possible solutions, but nothing works ...I always have to restart the laptop again and again without any improvement.

  • @MariaGrace2008
    @MariaGrace2008 4 года назад +1

    My from books screen has ben frozen for a 5 hours. Should I get rid of it??

    • @MyITWorkshop
      @MyITWorkshop  4 года назад

      Hello,
      You mean your chromebook right?
      I would either let the battery dry out and then press the power button for 10 secs and try it again. If still the same, I would try to re-install the OS like in the video.
      Hope it helps
      Thanks for the comment!

  • @luisalbgenao21
    @luisalbgenao21 3 года назад

    Thanks buddy

  • @anu7118
    @anu7118 3 года назад

    Omgg thank uuu it worked

  • @poxliiy5191
    @poxliiy5191 3 года назад +2

    oml thank u

  • @hehehehehehe-om6hz
    @hehehehehehe-om6hz 3 года назад

    Does it work on any chromebook

  • @iqcvq
    @iqcvq 3 года назад

    no what happened if your on something and its frozen and it wont let you shut it down

  • @keiannabrooks623971
    @keiannabrooks623971 3 года назад +1

    Yayyyy it work😗☺️

  • @zubyyynaijaaa2677
    @zubyyynaijaaa2677 3 года назад +2

    THE INTRO SCARED ME LMAO 😂😂😂

  • @tergshheraergargae9666
    @tergshheraergargae9666 4 года назад +6

    I DON'T HAVE A INSTALLMENT OF THE OPERATING SYstem

    • @MyITWorkshop
      @MyITWorkshop  4 года назад

      Hello The Pug Master,
      The link for that is in the video description.
      Thanks for the comment!

    • @tergshheraergargae9666
      @tergshheraergargae9666 4 года назад +1

      @@MyITWorkshopi already fixed it but thank you its good too know just in case!

  • @amycrossan763
    @amycrossan763 3 года назад +1

    Thank uuu

  • @dairoberts5188
    @dairoberts5188 3 года назад +17

    Omg it worked. This was my school computer and it froze right before my class on yaoi anime. I almost started crying 😢. Tysm ❤ ❤ ❤. If you know what yaoi is you know why I was about to cry.

    • @MyITWorkshop
      @MyITWorkshop  3 года назад +3

      Looked that up. Yep, you dont want you CB to freeze 😂😂😂
      Thanks for the comment

    • @sixsnightmare3789
      @sixsnightmare3789 3 года назад +4

      OMG PLEASE IM READING A FAN FICTION AND IDK WHAT TO DO

    • @dairoberts5188
      @dairoberts5188 3 года назад +1

      @@sixsnightmare3789 Just press the power button for about 10 seconds and it should turn off and restart.

    • @Randa210
      @Randa210 3 года назад +2

      @@dairoberts5188 it didnt work😭 mine froze on anime too😔🤚

    • @sixsnightmare3789
      @sixsnightmare3789 3 года назад +2

      @@dairoberts5188 LOL my computer doesn’t have a power button I had to wait for it to die:’)

  • @abdelrehimsiraj6672
    @abdelrehimsiraj6672 4 года назад +6

    still its on chrome logo screen :( i dunno what to do

    • @MyITWorkshop
      @MyITWorkshop  4 года назад

      Hello
      Abdelrehim,
      My next step would to disconnect the battery and press the power button for 15 secs, i have a video for that here: (you do not need to remove the battery)
      ruclips.net/video/iwq9UwP8Btk/видео.html
      Hope it helps
      Thanks for the comment!

  • @Zerozaki
    @Zerozaki 3 года назад +2

    Thanks that helped. Lmao my screen was stuck on the lock screen and it wouldn’t go past that. It just froze on it. Turned it off and on. Nothing. Then held power button for 10-15 and it worked haha.
    Ya got my like! Thanks!!
    I thought the school blocked my network from using it or something.

    • @Op3ium_
      @Op3ium_ 3 года назад

      Lol good

  • @gracelizzabeth
    @gracelizzabeth 2 года назад +1

    My screen is split in half . One half glitches and the mouse is not visible. When I move the laptop around the glitches constantly spread and change. I need help!

    • @MyITWorkshop
      @MyITWorkshop  2 года назад +1

      Hello,
      For display issues the first step is to connect it to an external tv/monitor. If you see the same issue on the external monitor, the problem likely is the motherboard, this does not happen often. Now, if the problem is not present on the external monitor, then the issue is the chromebook display. It may be the cable between the display and the motherboard, it can be the display needs to be replaced.
      Hope it helps
      Thanks for the comment

    • @gracelizzabeth
      @gracelizzabeth 2 года назад

      @@MyITWorkshop Thanks for your reply! I'll be sure to give it a go

  • @Bruh-cx4xk
    @Bruh-cx4xk 3 года назад

    just press the refresh button and the power off button at the same time it worked for me

  • @MapleMaf1a
    @MapleMaf1a 2 года назад

    i have an acer Chromebook and it freezes within seconds before I can do anything at all.

  • @kechiko
    @kechiko 3 года назад

    I was watching a RUclips video and I clicked off of it, my screen is completely frozen and won’t let me do anything! Help!

  • @pyt.maritza1738
    @pyt.maritza1738 3 года назад +1

    That did not work bc my computer has a blue screen and the camera in on

  • @tergshheraergargae9666
    @tergshheraergargae9666 4 года назад +9

    I KEEP PRESSING REFRESH AND POWER PBUTTON FOR 10 SECONDS BUT IT DOES NOTHING PLEASE hellpp

    • @Magicgnome909
      @Magicgnome909 3 года назад

      Esc, refresh and power

    • @alvachristine8256
      @alvachristine8256 3 года назад

      Same the keyboard doesn't work

    • @Magicgnome909
      @Magicgnome909 3 года назад

      @@alvachristine8256 I had to reset mine

    • @Magicgnome909
      @Magicgnome909 3 года назад

      @J. Baker I had to download the software and reload it to the computer

    • @Magicgnome909
      @Magicgnome909 3 года назад

      @J. Baker I followed the video

  • @francescalivesey
    @francescalivesey 2 года назад +1

    Mine just has a black screen nothing else! Is there anything I can do?

    • @MyITWorkshop
      @MyITWorkshop  2 года назад

      Hello,
      In the video description there are links to other chromebook related videos, one of them is to troubleshoot a device with black screen.
      Hope it helps
      Thanks for the comment

  • @ollieoctopus5981
    @ollieoctopus5981 3 года назад

    I don’t have the usb thingy 🥺 my computer was gave to me by my grandpa who died 4 years ago please if anyone knows another way please tell me

  • @darlaaa
    @darlaaa 3 года назад +1

    none of the steps worked for me tho...😔

  • @random.tiktoks444
    @random.tiktoks444 2 года назад

    It's not working for my brothers computer?

  • @vibessuwu4362
    @vibessuwu4362 3 года назад +5

    THANK yOu i WAS ON dISCORD wATING FOR SCHOOL tHEN IT FROZE

  • @MashalaT
    @MashalaT 3 года назад

    I’ve tried everything and it won’t work

  • @b3tsy.y
    @b3tsy.y 3 года назад

    what if we don’t have a usb?

  • @Chloe-ho7fu
    @Chloe-ho7fu 3 года назад +1

    my god it worked :O

  • @oumarniang4613
    @oumarniang4613 3 года назад

    i dknt have usb key

  • @toob_shoob1324
    @toob_shoob1324 3 года назад

    None of these worked because I don't have a power button what do I do?

    • @melyco1723
      @melyco1723 3 года назад

      Same, did you find anything that worked?

  • @paulzl2750
    @paulzl2750 3 года назад

    If u just froze on the tab you had u can just hold the space Barr the pawer button in the same time then your computer will turn off and then u just need to put ur password in and u are done 👍

  • @chimchim2145
    @chimchim2145 3 года назад +6

    Oh my God you scary me I was almost have heart attack

  • @mishelyax6526
    @mishelyax6526 3 года назад

    My Chromebook from school, The screen was froze for like 2-5minutes what i did is just hold the power button from the left 10-15 seconds it'll turn off then just open your computer the same thing you do everyday.

  • @norah_love
    @norah_love 4 года назад +2

    I’m actually gonna cry and get in serious trouble idk what is happening Idk if my chromebook freezed or something please help so my chromebook mouse wont move and when I close it it doesn’t close I can still see the light in between please help I’m gonna get in serious trouble please I’m gonna cry

    • @MyITWorkshop
      @MyITWorkshop  4 года назад +1

      Hello rat?
      -Having the device shutdown, press the power button for around 10-15 secs and then turn it on again.
      -Try connecting it to an external monitor/tv to check if it display something.
      Thanks for the comment!

    • @norah_love
      @norah_love 4 года назад +1

      My IT Workshop yeah thanks anyways I already figured it out:)

    • @norah_love
      @norah_love 4 года назад

      My IT Workshop sorry for bothering you

    • @MyITWorkshop
      @MyITWorkshop  4 года назад +1

      @@norah_love Not at all. What was the issue?

    • @norah_love
      @norah_love 4 года назад

      @@MyITWorkshop oh my chromebook went frozen I think, it happens to me but I couldnt turn it off when I closed the chromebook lid and I had a mini heart attack, but I just pressed the power button and another button for a few secs and it turned off thankfully!

  • @ishanchatterjee644
    @ishanchatterjee644 Год назад

    How does everything work for other people but nothing works for me? Am I that unlucky?

  • @stupid9235
    @stupid9235 4 года назад +2

    I don’t have a power key-

    • @pewpewjukeu8038
      @pewpewjukeu8038 3 года назад

      Same mine is a lock I have to payyyyy 😭

  • @Op3ium_
    @Op3ium_ 3 года назад

    MY school computer was TRIPPIN OMG

  • @alexav4329
    @alexav4329 3 года назад

    The problem with me is my power button did nothing

  • @block9735
    @block9735 3 года назад

    Mines was locked in RUclips with these black things

  • @li12.
    @li12. 3 года назад

    Noooo I don't have a USB stick or a SD card

  • @kimberlyortiz2783
    @kimberlyortiz2783 3 года назад

    This still didn't work :/

  • @kimberlyortiz2783
    @kimberlyortiz2783 3 года назад +2

    I'm gonna cry I'm gonna get in trouble for this it got frozen and none of it is working

    • @nelle.x
      @nelle.x 3 года назад

      Same. It’s all frozen and I’m gonna get in soo much trouble. Literally crying rn

    • @kimberlyortiz2783
      @kimberlyortiz2783 3 года назад

      @@nelle.x wait

    • @kimberlyortiz2783
      @kimberlyortiz2783 3 года назад

      Mine fixed what is urs doing rn

    • @nelle.x
      @nelle.x 3 года назад

      @@kimberlyortiz2783 i haven’t done what the video said yet but I’ve tried turning it off but it won’t let me

    • @kimberlyortiz2783
      @kimberlyortiz2783 3 года назад

      @@nelle.x hmm tbh mine fixed for shutting it off closed for like a hour but

  • @incogniko636
    @incogniko636 2 года назад

    Stuck on a oage

  • @episodestories1
    @episodestories1 3 года назад

    THIS HAPPEND TO ME LIKE FOUR TIMESSS.

  • @jewwo5873
    @jewwo5873 3 года назад

    It doesn’t work😭💔

    • @Op3ium_
      @Op3ium_ 3 года назад

      Oh it does you just don’t know how to do it everyone but you are happy

  • @Op3ium_
    @Op3ium_ 3 года назад

    Bro my chromebook was freezing OMG

  • @kenzobonestealer7073
    @kenzobonestealer7073 3 года назад

    your chromebook i probay frozen if your reading this

  • @St.Cupidyo
    @St.Cupidyo 4 года назад

    No onelike its at 69

  • @bilgeakbal
    @bilgeakbal 2 года назад

    Don't swallow while talking because what you say is not understood

  • @idontknowlike1248
    @idontknowlike1248 3 года назад

    u didnt help me with anything so i just hacked in it

    • @idontknowlike1248
      @idontknowlike1248 3 года назад

      @J. Baker Magic

    • @idontknowlike1248
      @idontknowlike1248 3 года назад

      @J. Baker did u try turning of ur computer

    • @idontknowlike1248
      @idontknowlike1248 3 года назад

      @J. Baker r u on a chromebook???

    • @idontknowlike1248
      @idontknowlike1248 3 года назад

      @J. Baker do u see the reset but on the keyboard on top hold tht for 5 sec then press the power off button for a second