Hey Roland, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration^Maryam
i did not format the card and the update got stock, and my PC does not have SD slot, i had to remove the battery and put it again, 😬 thank god it worked, do not do my mistake guys
Hey, we're sorry to hear about your issue! Take out the batteries for 1 or 2 minute and then reinsert them. Connect different battery if possible, if you still require any assistance, you can contact us using this link: cutt.ly/heoRCkdW ^Maryam
Hey, removing the battery step in our previous reply was an attempt to resolve the issue of the camera, as it's not working after the battery was taken out during the update. Taking the battery out and place it again after 2-3 minutes is one of the basic troubleshooting steps that is recommended when the camera is malfunctioning, and during an update. ^Omnia
Скачал новую версию программы через мобильное приложение. Перенес новую версию из мобильного приложения на камеру через Wi-Fi. В меню камеры появилась опция Обновления программы. Но после нажатия кнопки "Обновить" ничего не происходит. Также пробовал обновить через Настройки- Модель- Версия. Но ничего не пооисходит. Что делаю не так?
Hello! I watched your video on how to update the Firmware via card. Since I stopped it during the update on my SonyA7SII because it didn't seem to load, the camera hasn't turned on since. I found a video with my same problem in which it is suggested to restore the software through the card, then insert it leaving the camera on so that it detects it and installs it by itself. But the video was talking about a Sony A7IV with two slots, while mine is with a single slot. I tried to do the same procedure but nothing happened. Previously, a small red light was on near the C4 button. After a while that I inserted the card it turned off. But the camera was still turned off. Is there another procedure that can be done to make it work again, or is the camera lost? Thank you very much for your answer.
Hi Maura, we're sorry to hear that you're facing an issue updating your ILCE-7SM2. Could you confirm the current firmware installed on the camera? Also, did you try to update the camera using a PC/laptop?^Omnia
I have a sony a7sIII for a while it doesn't turn on anymore the red led is blinking how to add with the memory card where to find the DATABODY for that
Hi, we're sorry to learn about your issue. Have you tried removing the battery pack for at least 2 minutes, then putting it back again and testing the camera? Also, you can find all the instructions for updating the firmware of this camera here: cutt.ly/XekNfjT4 ^Mazen
What do you do with Mac OS version 14.5 when wanting to update a 200-600 lens? No mention on the site & a video would be helpful... just like this was for the body update!... easy when you know how I suppose... I don't know how!
Hey Phil, you can update it on macOS 11, 12, 13 for now check here: cutt.ly/nexiwqwT, If you still require any assistance, you can contact us using this link: cutt.ly/heoRCkdW ^Maryam
Hey Phil, the tested operating systems that we can guarantee for the mean time are macOS 11, 12, 13. We're afraid that macOS 14 is still not one of the compatible operating systems. If you still require any assistance, you can contact us using this link: cutt.ly/heoRCkdW ^Omnia
hi . when i selected Execute and let my camera to update with full battery then i back to check it out i saw my camera was turned off and little red light was gone and my camera doesn’t work and doesn’t turned on … after that i check website and do reset without battery after that red light comes back and it’s blinking again… it doesn’t seems right because i am waiting for it so much … thanks for your answer ( and sorry for my bad English language i hope you understand my comment)
Hi, we're sorry to learn that you can't proceed with the firmware update of your camera. Please, provide us with the model of your camera to be able to assist, ^Mazen
@@SonyEuro sony a7iv … my camera has 7 red check light when i show it to sony service center in my city ( TEHRAN ) they told me if they can’t fix it with some program or software or etc … they should change main board because that update may damage my camera’s main board …. it cost to much for me … in my country this camera is so expensive .
Hi, unfortunately, it seems that your camera is faulty and needs to be inspected and repaired in one of our authorized service centres in your country. You can contact Sony support in Iran to check what are the possible options. We're very sorry to hear about your experience. ^Mazen
Hey, We're sorry that you can't update the camera. Can you please provide us with the model name so we can advise you accordingly, you can use this link to get the model: cutt.ly/1es4TFCC ^Michael.
When I transfer the file to an SD card and insert it to update on the "version" page, it says there's no media inserted, there's no update file, or the file is damaged. Tried with 2 different cards. Any ideas?
@@SonyEuro ICLE-7M4 (alpha a7 iv). I am trying to update to the latest camera firmware. When I download the file, and transfer it to my SD card, then navigate to update it in the menu, it says there is no update on the card
Hi, sorry to hear that! Could you please confirm the current software version on your camera? Then, ensure to follow the steps here: bit.ly/3T08Iib and let us know how it goes. ^Mennah
@@SonyEuro my current software version is 1.11. I followed the directions as listed at the link but I receive the following message when trying to update: "there is no media inserted in slot 1, there is no file in the media, or the file is damaged."
Hi moshe, we're sorry to hear that you're not able to update your camera. Could you confirm the full model of your camera and more about what happens when you try to update it so that we can advise?^Omnia
My model ILCE-7M4 After I download the update to the camera this is what appears to me there is no media inserted in slot 1 there is no update file in the media or the file is damaged
Hey moshe, we're sorry to learn that you're experiencing an issue trying to update your camera. We recommend following the steps mentioned on the link below to update, make sure to start with a formatted card: bit.ly/448llw2 If the issue remains, please make sure to try the below steps: -Take the batteries out for two minutes. -Test with another working card. -Test the functionality of the SD card slot with a card with media on it. -Reset the camera: bit.ly/3DiYIKW. Let us know the outcome. ^Hanan
On the Sony download website you write under Download Details: "If the access light flashes 5 times long (0.5 sec. long) and 6 times short (0.25 sec.), the system software may not have been copied to the memory card correctly. In this case, remove the battery and memory card from the camera and start again from Saving system software information to a memory card." So quite the opposite of what you say in the video ("never ever take out the battery")! I had this issue and proceeded as written on the sony website. But now my 7M4 remains black and I can't do anything with it! I also don't have a second camera for formatting another SD-Card. What shall I do now?!
Hi, we're very sorry you didn't update your Sony camera successfully, and that it's not turning on. Can you provide us with the model of your camera to be able to assist? ^Mazen
Hey, we highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have raised your feedback as voice of customer, to the concerned team for future consideration. ^Nihad
Nope. At least with my SEL200600G and SEL70200F28GMII it is not possible (update needed to enable all 9M3 full capabilities to those lenses), there is no download image on the support website. So, you must use that super inconvenient procedure by the computer safety violating Sony update software.
Excellent tutorial. It was very easy to following along and straight to the point. Thank you!
➡ When will this be able also for lenses, equivalent to Nikon, Leica, Hasselblad and Canon?
Hey Roland, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration^Maryam
Bonjour Tom, Afin de mieux vous aider, pourriez-vous nous envoyer le modèle de votre caméra?. ^Kaoutar
Super helpful. Thanks. Both of my two a7IV bodies have been successfully updated.
Hey there, we're glad to hear that you have the latest update! and happy with the quality we always aim to deliver! ^Ahmed
great stuff thank you! much easier doing this SD card method!
Still not availabe for lens updates 🙈
Thank You! The video tutorial works great for ILCE-6700😀👍
OK Great ! Can we remove the DAT file frome the SD card ?
My question too, did you find out?
following
i did not format the card and the update got stock, and my PC does not have SD slot, i had to remove the battery and put it again, 😬 thank god it worked,
do not do my mistake guys
Hello, I took the battery out during the update, now my Sony camera does not work anymore. ☹ Couldn't you have mentioned that you shouldn't do that?
Hey, we're sorry to hear about your issue! Take out the batteries for 1 or 2 minute and then reinsert them. Connect different battery if possible, if you still require any assistance, you can contact us using this link: cutt.ly/heoRCkdW ^Maryam
@@SonyEuro Thanks for the reply, but this was actually a joke. The guy in the video makes it crystal clear not to remove the battery
Hey, removing the battery step in our previous reply was an attempt to resolve the issue of the camera, as it's not working after the battery was taken out during the update. Taking the battery out and place it again after 2-3 minutes is one of the basic troubleshooting steps that is recommended when the camera is malfunctioning, and during an update. ^Omnia
A7rV 2.01ver=909mb. I didn't expect it to have such a large file size.
if it blinks 5 times slow and 6 times fast you can remove battery.
Hi there, could you elaborate more about your query to be able to help?^Omnia
Скачал новую версию программы через мобильное приложение. Перенес новую версию из мобильного приложения на камеру через Wi-Fi. В меню камеры появилась опция Обновления программы. Но после нажатия кнопки "Обновить" ничего не происходит. Также пробовал обновить через Настройки- Модель- Версия. Но ничего не пооисходит. Что делаю не так?
We need firmware update for Sony A7S III please to fix the focus breathing issue 😊
Hi Guru, we're sorry to hear this. Could you elaborate more so that we can help? ^Hanan
Thank you so much 🙌
Hello! I watched your video on how to update the Firmware via card. Since I stopped it during the update on my SonyA7SII because it didn't seem to load, the camera hasn't turned on since. I found a video with my same problem in which it is suggested to restore the software through the card, then insert it leaving the camera on so that it detects it and installs it by itself. But the video was talking about a Sony A7IV with two slots, while mine is with a single slot. I tried to do the same procedure but nothing happened. Previously, a small red light was on near the C4 button. After a while that I inserted the card it turned off. But the camera was still turned off. Is there another procedure that can be done to make it work again, or is the camera lost? Thank you very much for your answer.
Hi Maura, we're sorry to hear that you're facing an issue updating your ILCE-7SM2. Could you confirm the current firmware installed on the camera? Also, did you try to update the camera using a PC/laptop?^Omnia
thank you !!
Thank you bro 👏🏾
I have a sony a7sIII for a while it doesn't turn on anymore the red led is blinking how to add with the memory card where to find the DATABODY for that
Hi, we're sorry to learn about your issue. Have you tried removing the battery pack for at least 2 minutes, then putting it back again and testing the camera? Also, you can find all the instructions for updating the firmware of this camera here: cutt.ly/XekNfjT4 ^Mazen
What do you do with Mac OS version 14.5 when wanting to update a 200-600 lens? No mention on the site & a video would be helpful... just like this was for the body update!... easy when you know how I suppose... I don't know how!
Hey Phil, you can update it on macOS 11, 12, 13 for now check here: cutt.ly/nexiwqwT, If you still require any assistance, you can contact us using this link: cutt.ly/heoRCkdW ^Maryam
@@SonyEuro I’m using version 14.5?
Hey Phil, the tested operating systems that we can guarantee for the mean time are macOS 11, 12, 13. We're afraid that macOS 14 is still not one of the compatible operating systems. If you still require any assistance, you can contact us using this link: cutt.ly/heoRCkdW ^Omnia
Will my settings be wiped when updating the 7IV to version 3.0?
Did you update ? Did it worked ? Cause it blocked my camera ! ....
@@Sylviajr92 My update went through without a hitch.
@@LarsStokholm Lucky you ! Hope I can fix it tomorrow. Update : I found a way to formate my card, followed the process and it worked ! So happy !
hi . when i selected Execute and let my camera to update with full battery then i back to check it out i saw my camera was turned off and little red light was gone and my camera doesn’t work and doesn’t turned on … after that i check website and do reset without battery after that red light comes back and it’s blinking again… it doesn’t seems right because i am waiting for it so much … thanks for your answer ( and sorry for my bad English language i hope you understand my comment)
Hi, we're sorry to learn that you can't proceed with the firmware update of your camera. Please, provide us with the model of your camera to be able to assist, ^Mazen
@@SonyEuro sony a7iv … my camera has 7 red check light when i show it to sony service center in my city ( TEHRAN ) they told me if they can’t fix it with some program or software or etc … they should change main board because that update may damage my camera’s main board …. it cost to much for me … in my country this camera is so expensive .
Hi, unfortunately, it seems that your camera is faulty and needs to be inspected and repaired in one of our authorized service centres in your country. You can contact Sony support in Iran to check what are the possible options. We're very sorry to hear about your experience. ^Mazen
❤❤❤Sony Super génial 👍👍 je vous recommande toussssss 👍❤️👍❤️👍❤️
How can we update on 2nd slot because i dont have that cf express card?
Hey, We're sorry that you can't update the camera. Can you please provide us with the model name so we can advise you accordingly, you can use this link to get the model: cutt.ly/1es4TFCC ^Michael.
When I transfer the file to an SD card and insert it to update on the "version" page, it says there's no media inserted, there's no update file, or the file is damaged. Tried with 2 different cards. Any ideas?
Hi there, please reply with the model number of your camera and what are you trying to do in details so that we can help. ^Hanan
@@SonyEuro ICLE-7M4 (alpha a7 iv). I am trying to update to the latest camera firmware. When I download the file, and transfer it to my SD card, then navigate to update it in the menu, it says there is no update on the card
Hi, sorry to hear that! Could you please confirm the current software version on your camera? Then, ensure to follow the steps here: bit.ly/3T08Iib and let us know how it goes. ^Mennah
@@SonyEuro my current software version is 1.11. I followed the directions as listed at the link but I receive the following message when trying to update: "there is no media inserted in slot 1, there is no file in the media, or the file is damaged."
same problem with me now. any solution mate?@@film.everywhere
Do I lose all the configarations after the firmware update?
Hi Wojciech, no, updating the camera doesn't affect the configurations of the camera or the data saved on it.^Omnia
A7S3 ?
Hi, could you clarify more about your query to be able to help?^Omnia
couldnt get the menu option on an A7riii
Hey Phil, you can enter the menu of your camera by pressing on the menu button, you can find the instructions here: cutt.ly/hebWwz1D ^Omnia
that wont available for a7siii cant have options for memory card update
Hi, you can learn how to update the firmware of your Alpha 7S III camera here:
Win: cutt.ly/TeuRorna
Mac: cutt.ly/6euRoZhL ^Mazen
I have version 1.11 I downloaded a version 2 update to a memory card and it won't let me update
Hi moshe, we're sorry to hear that you're not able to update your camera. Could you confirm the full model of your camera and more about what happens when you try to update it so that we can advise?^Omnia
My model ILCE-7M4
After I download the update to the camera this is what appears to me
there is no media inserted in slot 1
there is no update file in the media
or the file is damaged
Hey moshe, we're sorry to learn that you're experiencing an issue trying to update your camera. We recommend following the steps mentioned on the link below to update, make sure to start with a formatted card: bit.ly/448llw2
If the issue remains, please make sure to try the below steps:
-Take the batteries out for two minutes.
-Test with another working card.
-Test the functionality of the SD card slot with a card with media on it.
-Reset the camera: bit.ly/3DiYIKW.
Let us know the outcome. ^Hanan
On the Sony download website you write under Download Details: "If the access light flashes 5 times long (0.5 sec. long) and 6 times short (0.25 sec.), the system software may not have been copied to the memory card correctly. In this case, remove the battery and memory card from the camera and start again from Saving system software information to a memory card."
So quite the opposite of what you say in the video ("never ever take out the battery")!
I had this issue and proceeded as written on the sony website. But now my 7M4 remains black and I can't do anything with it! I also don't have a second camera for formatting another SD-Card.
What shall I do now?!
Hi, we're very sorry you didn't update your Sony camera successfully, and that it's not turning on. Can you provide us with the model of your camera to be able to assist? ^Mazen
did you fix it mate ???
That was easier for the a6700 than a6000. Arigato
Hey Bristol, let us know the issue you're facing and the full model of your device, we'd like to help.^Omnia
Why can't it just download straight to the camera? Its 2024 💀
Hey, we highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have raised your feedback as voice of customer, to the concerned team for future consideration. ^Nihad
can i update the lens via card?
Hey, can you confirm the lens model number to be able to help?^Maryam
Nope. At least with my SEL200600G and SEL70200F28GMII it is not possible (update needed to enable all 9M3 full capabilities to those lenses), there is no download image on the support website. So, you must use that super inconvenient procedure by the computer safety violating Sony update software.