T-Mobile - you should do more of these kinds of videos. This saved me from having to call and waste someone's time (and mine) in your call center to get my 2.4 Ghz set up, which isn't covered at all in the setup that the gateway comes with. It also gives me a much better understanding of some things so I won't have to call the tech support in the future. There are a lot of us out here who are "semi-techy" and just need some clear instructions. Video is a great way to do that.
I was the first to get Tmobile Home Internet in my newer subdivision that WAS entirely at the mercy of Spectrum (100mbps plan) for $105/mo. It was a spotty garbage feed with routine down time. I don't care that it was just for minutes. In over 13 months since switching to THI, we've saved $55x13=715 real dollars, with speeds that routinely average 2+X the speed of the old. Of course, I checked and double checked with my local Tmobile store to confirm my research/findings that their internet tower that would serve our location is almost directly behind and above our house. We've been set. Big middle finger to Spectrum and their bull-O-nee monopoly they were running until T-Mobile changed the game. Again. Thanks T-Mo!
I may do this for our cameras and other "smart home" devices, but ... we have a large, 3-level home on a heavily wooded lot. As suggested by TMobile, we put our router on the top floor near a window on the southeast corner. At any given time during the day, there are at a minimum, 1 TV (sometimes 2), 2 desktop computers, and 2 phones connected. We have minor "hiccups" of service and of course, it happens mostly during the 4:30-6:30 pm timeframe, but overall, I'm really happy with TMobile. For the price, it works well for us!
We live full time in our RV and travel the country. T-Mobile Home Internet is the best! We've almost always had a great connection, far better than what you normally get in a campground.
Hey Dezz, Sounds wonderful. Unfortunately your only talking about when the Home Internet is receiving excellent signal strength. The T-Mobile app assists in identifying the best signal location! My best signal location is one (1) bar. So tell me how do I establish my maximum or best service with this scenario? I pay the same price as everyone else. Why doesn’t TMobile install enough towers to serve customers it’s providing service to? Shouldn’t that be a requirement of service?
@@Rockyhammock Same problem. When the connection is "Good", my computer slows and the connection drops intermittently. This is not "Good." My ATT connection was much better.
@@bencurmusicproductions9677 I dump AT&T awhile back due to poor connection and went with T-Mobile. Got to say I only get a "poor" to "good" connection most of the time, never higher, yet I can do pretty much everything I need to do.
I went 4-5 months with having no WiFi more than having WiFi. I called 2-3 times a week until finally I was told my gateway needed updating. The guy updated it and I’ve never had an issue. Cross my fingers
This should come out of the box like it does with other providers. users should not have to understand all this and manually setup networks based on frequency options which could easily come out of the box..
Very timely and helpful! I've got a USB LAN adapter for my desktop that specifically required 2.4 GHz. Until this video I struggled to find the right solution, so thanks!
I find that windy days sometimes affect my connection. I still prefer my $30 internet to Cox's $110 internet. I like that T Mobile is always working to improve the connectivity and are responsive to customers.
@@vickihoppes3896 You received an initial $40 offer I think if you did paperless billing and set up auto pay. Then when I upgraded my phone and added the bills together it dropped another $10.
I love my T-Mobile internet. I’ve had it for almost a year. The only times that I had an issue, I contacted T-Moble through Messenger, and they were able to fix it the first time by resetting from there end, and the second time by sending me a new gateway. The only thing I still have a problem with is getting my garage door opener to work. It wants the 2.4 ghz, but doesn’t recognize the gateway.
Folks, there are outdoor cellular boosters that do indeed work. You may not have access to run an antenna at your location so this won't apply to you. But for me, I'm in a remote part of New Hampshire with the TMobile 5G network with a cellular booster. It went from 2 bars to 4-5 bars and it cost about $120 on Ebay. It was very easy to install and handles the different cellular bands. Hope this helps you.
Good info. One question... I have some older cameras for my security system that are only 2.4GHz compatible. So in this case, as they strictly connect to my T-Mobile gateway at 2.4. I'm assuming there would be no benefit to creating a separate 2.4GHz network and connecting the cameras to that 2.4 only network? Is this correct?
I plugged my gateway into an extension cord and went from window to window on the second floor that's about 8 feet above the ground on one side and about 10 feet above the ground on the other. I researched the source tower and found the "ideal" tower not as good as the tower further away. Lucky for me that same window more or less pointed Chicago where the tv signals eminates from. I've never had a problem with any of my devises anytime of the day or night. The worst speeds are, at least, 5 times better than what i had with Xfinity middle tier cable internet. I'm also paying 30 dollars a month less. It seems the automatic switching between the 2 frequencies works very well! It's been over a year with no degradation.
I really like the T Mobile home internet. Only oddity I have come across is I have tried making a dedicated 2.4 network and a dedicated 5.0 one. The 5.0 one works great but no devices show the 2.4 one as being an available network.
Love my T-MOBILE internet,it's always 5 bars in signal strength, reliable,and I'm running 19 different devices without issue on my network. If they'd just accept my ACP, it would be perfect, although their pricing is completely comparable with what others offer for internet,that $25 a month I'm eligible for would be great.
This definitely helped me. I worked with a tech a few months back to learn how to do the dedicated network for my work computer and it really helped the performance.
@@T-Mobile I’d say streaming and working equally. I use Microsoft Teams on a regular basis to communicate with Co Workers and to meet with clients that can’t meet in person. I’ve never really have it let me down for either streaming or working so we love it!
Can the app be installed on a phone that does not have a SIM and cell phone service? Or does it need cell phone service and/or an internet connection to communicate with the gateway? If so, does the cell service have to be T-Mobile, or can it be another carrier?
T-Mobile only had the wifi. Not the internet, I thought the "box" had a router and the T-Mobile modem. Built in together,. So, should I buy and connect the router???
My Chromwcast insists it must be within 20 feet of the outer which it is not. This means I can't cast from my laptop to my TV?!!! Do you offer a mesh type extender?
I'm going to try this and we're going to see what happens because my phone has to be rebooted twice a day when I'm home and if this doesn't work we gonna have a problem
Turtle Man, on the back of the gateway there are two different administrator passwords. You have to use the uppermost one if I remember correctly, make sure you put the period between each word. If the upper one doesn’t work, try the lower one. Once you get past that, you can change the password.
Y’all need to make these to where the range is greater than 25ft. Also, seems to only stream one firestick tv device at a time. I tried the stick and another app and then the stick/stream started lagging 😒 any tips or pointers?
This was very helpful. Blink cameras only run on 2.4 ghz. Ring will work on either. Now, if I could get someone to remove the GIANT bird nest from the top of the tower, that would be great.
I have changed T mobile routers 2 times hoping to fix slow,slow service but it didn’t do anything. T mobile should take note of the amount of customers having the same issues and fix the towers etc,whatever it takes. I will be going back to xfinity if Wi-Fi doesn’t improve. Customer service was great but they can only do so much. BTW xfinity is offering some good deals for new customers! I wish I could respond to TMobile tv commercials that tout wonderful internet service and share real-time experience.
I agree, same thing here, changed routers 2x's, been on the phone with Customer Service and they get the worst end of the deal. It is so frustrating with the lagging. Happens at peak times, 4:00pm and 7:00am. T-Mobile should make the routers better for distance or fix towers. Also, I have spoken to Customer Service approximately 5 times this month and no one mentioned the default.
I’m in central Florida and have had TMobile for a year now. Terrible signal strength. They sell new service when they can’t take care of existing customers. Its BS! Put some towers up or stop ripping people off with halfass coverage! One bar is not good service!!!
Same, my last tower just stopped working, lost all power out of nowhere and went dead. I’m switching to spectrum this wifi is no good for apartments lol
Just curious, are you in an area with towers within a decent range? I see a lot of folks getting poor service and speeds, but they're not really near a major city. I got lucky, close to a tower. I get full signal and faster speeds than cable internet could get me. And only $30
They tell you that they can throttle you during high traffic periods, they do it in spades. It just so happens that that is when I do the majority of my work online (Emails, research, work purchases).
How can I move a device to a different bandwith if I don’t know the name of the device? I’m staring at a list of 12 Internet addresses, not device names.
It’s only Wi-Fi 6 tech from 2019. Newsflash Wi-Fi 7 is out now. I didn’t expect them to use that but I would’ve at least expected an option to upgrade to Wi-Fi 6E. My iPad Pro, gaming pc and laptop have Wi-Fi 6E capabilities.
Unfortunately after a bad storm a few months ago I drop connection often and rarely get over three bars. Before the storm was always 4 bars and never dropped connection in over two years. Unfortunately I may have to leave as I need a reliable connection.
Thanks for writing us Catherine! Please try to clear cache, update software, and restart modem. For more help, reach out to our experts here: www.t-mobile.com/contact-us 👍💻
We've had loads of trouble with some devices connecting to our relatively new T-Mobile Home Internet--- even after being on the phone with 3-4 T-Mobile technical support folks. The tech split our bands for us, but that hasn't been ideal either. Chromecast is a problem as is my printer. Sometimes my printer will work (apparently it prefers the 2.4). And sometimes it won't. I've reset the wifi several times. Sometimes that will do it, but not this last time. So I can't use my printer. This is NOT GOOD. And the Chromecast issue is driving my husband nuts. Our speeds were much slower with our previous Internet provider. And the cost was twice as much. I love T-Mobile. I just want it to work for me! We've been T-Mobile cell phone customers for years. But I need my printer!!! Any advice?
Yes I have some advice. It's really strange but it works. In my 2 houses. I need to set both printers to 2.4 GHz. But if my computer or smartphone is on the same 2.4 GHz, they won't communicate. If I switch my computer or phone to a 5. Gigahertz band then I can print. It has to be on the opposite. Have no idea why. Took me hours but I stumbled upon the solution. Works in both houses.
I opened my TMobile app and don;t have Navigation at the bottom of the screen. Mine has Home Account Bill Shop More. None of those take me to those screens. No help!!
I understand what you are saying here, but I don’t see a way to “move” a device to the 2.4 ghz network (or to force it to connect to the 2.4 ghz network). I have split networks set up and I see the device on the “Manage Devices” page, but I see nowhere to force it to connect only to 2.4 GHz. ?
I had spectrum internet paying $89 a month, I switched to T-Internet for $40 amonth, and connected the T-M tower to my own Netgear router with three-tower I had already and it looks amazing. even when storm happens, the spectrum has outage, but I can use my generator to have internet using T-M internet since I work from home and no interruption in my wotk.🤣😂
Yeah, Spectrum wanted me to pay $6,000 to run a line,They would pay $3000 and I pay the remaining balance and that's not even hooking itup and I live 2/10 a mile off the main road. I LOVE MY T-MOBILE INTERNET AND PHONE!! THANKS T-MOBILE FOR ALL YOUR HELP AND SERVICES YOU PROVIDE.📱💻🖥
I live in a large home. Have a second desktop in the room next door to the mesh system and it sucks. Slow The desktop is just WiFi routed and downstairs is even worse. I was told we couldn’t get a WiFi extender!!??!!?? The whole thing is poor. And couldn’t get tech support Called several times😢
Well T-mobile needs to seriously listen to is customers and work with them like other ISPs when it comes to equipment. My signal is weak all the time. T-mobile now has a device that you can add an antenna but they are not willing give them up. Rather they will make you stay or cancel your current plan and re-sign up for it. I mean if they want to keep customers they should consider providing proper equipment. I got an old gateway and that’s what I’ll be sticking with because they wont do any trade in for an equipment that i can add an antenna. Is worth the price but the experience getting the proper equipment sucks. I don’t think T-mobile is ready for home internet. Period.
I am going through the exact same problem! They sent a new router, and it was the same one that I already had, even after they told me that I needed the one that I could connect an antenna too.... I am so livid about it! I need to call them again, but, after being routed to 50-billion people, and hours on the phone, I just have kept dealing with my poor signal 😫
I went through this problem and finally got lucky enough to get someone to facilitate the new router. I was on the phone for about 5 hours trying to get it.
Great video....but it didn't work. Created both 5 and 2.4 GB networks just fine but could not connect to two remote PC's via wifi afterword. The PC's would connect to the gateway just fine but not to either 5 or 2.4 network. Troubleshooter couldn't find the problem (that's not news) nor could knocking everything down and creating the networks from scratch work or reading a big bunch of online documentation. Finally gave up and just use the gateway now. The only devices that do not work with the gateway are a couple of Daikin wifi thermostats. Supposedly they connect on 2.4 only (and they do show up on the connect screen) but they will not connect. The 5GB freq does not show up on the thermo's at all.
We had tried 3 differnt Security Camera units? None would work properly?? I am suspecting the T-mobile Gateway system was causing an interference in the signals or such?? Anyone else have that issue?? Would love to get some feedback from anyone with similar problems. Thanks
Give us the option for bridge mode. I like my unified to do the fire wall and manage the ip address. Science I have 4 APS around the house wired it can do better than Arcadian WiFi
As previously noted by others ... allow us to turn off the wifi. Most people have mesh networks at home now and don't need wifi from this modem. Turning off the wifi would allow the modem to operate cooler and more efficiently. There are hacks available but it really should be built into the software just like every other modem out there ... and tech support provided no support for this last time I called.
I have eero router connected to T-mobile internet via wired connection. All my devices connect to my eero router, I have stable and good connection all over. For basement, I added eero range extension. With that, devices on the basement have good WiFi connection as well.
If you live somewhere away from a big city or towers, you wont be happy. If your cell service is never great, why would you think this would be? I have my unit pointed out a window with a tower fairly close by. Ive never had less than full bars and average 300 mbps, sometimes well above 400 for only $30 a month. Cable internet couldnt do that for $80
Definitely needs improvement it runs off the same tower as my 5g device aka phone all i use it for is streaming im thinking it might not be worth keeping internet
So I have xfinity isp, it was well suited for my situtation but over time I overloaded the network and things got sketchy. My wife works from and needs a strong (fast) internet. Fortunately, most people are unaware but the newest router modems from Xfinity have MOCA (Multimedia Over CAble) built in and buying an adapter for her computer gives her faster speed than ethernet. All my Alexa devices are on the 2.4 network, a Whole Bunch of light bulbs, echo dots, thermostat, and ceiling fans, etc. I installed a new security system and my brother recommended using the T-Mobile ISP. So I added the T-Mobile for my security system and because my house is 2 story with a detached garage I got 2 of their wifi extenders. I had to do a little moving around to get the signal to every thing but all my motion sensors, cameras, doorbell, door and window sensors, smoke and carbon monoxide detectors, external sirens are working. My hundred plus year old house is truly a "smart home" . T-Mobile is the best. I know this post is lengthy but I hope it helps someone. 😊
I have changed routers 2x's, been on the phone with Customer Service for 45-60 mins 5x's this month alone. Customer Service gets the worst end of the deal. It is so frustrating with the lagging. Happens at peak times, 4:00pm and 7:00am. T-Mobile should make the routers better for distance or fix towers. Also, I have spoken to Customer Service and no one mentioned this default suggestion. T-Mobile please do something.
Ditto very frustrating we've also exchanged router a couple of times we've also called customer service probably 10 times it's absolutely ridiculous that we have to pay that kind of money and we don't have service a lot of the time
We're still having similar problems and frustrations. We've had to reset Chromecasts and my printer 3 times to get them to reconnect to WIFI --- even though a tech helped us split the bands weeks ago, well before this instructional video was shared. The devices just can't seem to remember to search for or find the correct band.
This did not work for me or my camera. First off the app, even with "save my password" won't let me log in. The first time I had to reset my T-Mobile router and use the LONG password on the back of the router. I logged in and changed my password back. Then I did exactly how you showed. I picked the 2.5ghz and changed the name to Privite-2Ghz, set my password and the NEXT button was greyed out. Then I set my network just to run on 2.4GHz and my camera still can't connect. So I set myself back to 5GHz and logged myself out of the app on my phone. I went to log back in. I am set to "see my password", it's typed in exactly as I saved it. It doesn't recognize my password again. I am so frustrated right now! I'm going to have to find help from T-Mobile to do this and figure out why it won't let me login.
I put my box in my bedroom next to my TV at first and bounced between good and excellent. Then, I put it next to my front window in my living room. It's been excellent since. Even though i was having issues a cpl days later but it was the sim, Changed that, then they were doing tower maintenance AGAIN. They do maintenance in my area at least a cpl days a week it seems but the whole time, I always had excellent connection. Now, cellphone is a different story. Took 3-4 months if not longer to actually get acceptable service and still have issues. Got tmobile phones thinking it'd help but didn't and got screwed on the deal with the trade in also because it was started over the phone and finished in store so in store didn't agree with the trade in. They don't work together at all!
Tmobile is great, but their home internet product is their weakest as far as support. I got their older hardware...and it's been impossible working with their support team (who is not North American based - hence language is a real issue) to get the updated hardware they show in all their ads, videos, and in every household I know. Is there any early adapters that have the "cylinder" router? Do you have issues with that hardware?
So, what you're really saying is I need to put all my devices in the same room that need the 5G? Why is it that places like Xfinity can do 5G thru the whole house with their router without any issues? I feel like I was essentially sold a one room router.
Well my tmobile internet tower looks much different then his!!!..so whats with that...??!! N mine has no 2 settings...just 1 round silver tower...humm.
T-Mobile - you should do more of these kinds of videos. This saved me from having to call and waste someone's time (and mine) in your call center to get my 2.4 Ghz set up, which isn't covered at all in the setup that the gateway comes with. It also gives me a much better understanding of some things so I won't have to call the tech support in the future. There are a lot of us out here who are "semi-techy" and just need some clear instructions. Video is a great way to do that.
Yess so true
I was the first to get Tmobile Home Internet in my newer subdivision that WAS entirely at the mercy of Spectrum (100mbps plan) for $105/mo. It was a spotty garbage feed with routine down time. I don't care that it was just for minutes.
In over 13 months since switching to THI, we've saved $55x13=715 real dollars, with speeds that routinely average 2+X the speed of the old.
Of course, I checked and double checked with my local Tmobile store to confirm my research/findings that their internet tower that would serve our location is almost directly behind and above our house.
We've been set. Big middle finger to Spectrum and their bull-O-nee monopoly they were running until T-Mobile changed the game. Again.
Thanks T-Mo!
I may do this for our cameras and other "smart home" devices, but ... we have a large, 3-level home on a heavily wooded lot. As suggested by TMobile, we put our router on the top floor near a window on the southeast corner. At any given time during the day, there are at a minimum, 1 TV (sometimes 2), 2 desktop computers, and 2 phones connected. We have minor "hiccups" of service and of course, it happens mostly during the 4:30-6:30 pm timeframe, but overall, I'm really happy with TMobile. For the price, it works well for us!
We live full time in our RV and travel the country. T-Mobile Home Internet is the best! We've almost always had a great connection, far better than what you normally get in a campground.
Hey Dezz,
Sounds wonderful. Unfortunately your only talking about when the Home Internet is receiving excellent signal strength. The T-Mobile app assists in identifying the best signal location! My best signal location is one (1) bar. So tell me how do I establish my maximum or best service with this scenario? I pay the same price as everyone else. Why doesn’t TMobile install enough towers to serve customers it’s providing service to? Shouldn’t that be a requirement of service?
U don't change internet services this is terrible I had to get rid of it especially if u a gamer
I usually only get 2 bars but it's a solid connection. I go anywhere between 25 and 150 Mbps. Works for me.
How about telling me why I can NEVER get a connection better than good?????
Does it not work on Good?
@@Rockyhammock Same problem. When the connection is "Good", my computer slows and the connection drops intermittently. This is not "Good." My ATT connection was much better.
@@bencurmusicproductions9677 I dump AT&T awhile back due to poor connection and went with T-Mobile. Got to say I only get a "poor" to "good" connection most of the time, never higher, yet I can do pretty much everything I need to do.
I pay for premium and every night it slows down so much I can't even watch a movie.
I went 4-5 months with having no WiFi more than having WiFi. I called 2-3 times a week until finally I was told my gateway needed updating. The guy updated it and I’ve never had an issue. Cross my fingers
Very nice dose of detail without blowing away the newbies. Good pace. Just enough graphics and jargon.
This is very good information. Also the tech support person will help if needed. T Mobile is awesome.
I am glad you finally posted this. I did a video on the old method a long time ago. Good job T Mobile.
🫡 Just fighting the good fight
This should come out of the box like it does with other providers. users should not have to understand all this and manually setup networks based on frequency options which could easily come out of the box..
That's actually a pretty good feature. I have a handful of devices that are 2.4GHZ only and I've found that band steering doesn't handle them well.
Very timely and helpful! I've got a USB LAN adapter for my desktop that specifically required 2.4 GHz. Until this video I struggled to find the right solution, so thanks!
Thank you Des for this information, my appreciation for every tip that helps approving internet signal quality.
I find that windy days sometimes affect my connection. I still prefer my $30 internet to Cox's $110 internet. I like that T Mobile is always working to improve the connectivity and are responsive to customers.
Where was there an offer for $30 a month?
@@vickihoppes3896 You received an initial $40 offer I think if you did paperless billing and set up auto pay. Then when I upgraded my phone and added the bills together it dropped another $10.
I love my T-Mobile internet. I’ve had it for almost a year. The only times that I had an issue, I contacted T-Moble through Messenger, and they were able to fix it the first time by resetting from there end, and the second time by sending me a new gateway.
The only thing I still have a problem with is getting my garage door opener to work. It wants the 2.4 ghz, but doesn’t recognize the gateway.
I forgot I was still paying for this from T-Mobile. I quit using it because of bad performance. Need to return it. Thx for the reminder
Love my T Mobile internet. 2 years so far so good and my $50/month never increases
That's great! Keep the smooth connection and stable pricing! 🙌
Why is mine $55/mo when it says $50??? And yes I have autopay setup and auto withdrawn every month. Am I missing something???
Folks, there are outdoor cellular boosters that do indeed work. You may not have access to run an antenna at your location so this won't apply to you. But for me, I'm in a remote part of New Hampshire with the TMobile 5G network with a cellular booster. It went from 2 bars to 4-5 bars and it cost about $120 on Ebay. It was very easy to install and handles the different cellular bands. Hope this helps you.
Thanks for that advice, I'm moving to a place where I will need that
What's the name of the antenna
Good info. One question... I have some older cameras for my security system that are only 2.4GHz compatible. So in this case, as they strictly connect to my T-Mobile gateway at 2.4. I'm assuming there would be no benefit to creating a separate 2.4GHz network and connecting the cameras to that 2.4 only network? Is this correct?
Thank you very much, i never knew you could have multiple channels. This is a game changer forsure.
It's clutch to help prioritize different devices 🙏
I plugged my gateway into an extension cord and went from window to window on the second floor that's about 8 feet above the ground on one side and about 10 feet above the ground on the other. I researched the source tower and found the "ideal" tower not as good as the tower further away. Lucky for me that same window more or less pointed Chicago where the tv signals eminates from. I've never had a problem with any of my devises anytime of the day or night. The worst speeds are, at least, 5 times better than what i had with Xfinity middle tier cable internet. I'm also paying 30 dollars a month less. It seems the automatic switching between the 2 frequencies works very well! It's been over a year with no degradation.
I live in the middle of nowhere Iowa and it works Great!
Happy to hear that!
I really like the T Mobile home internet. Only oddity I have come across is I have tried making a dedicated 2.4 network and a dedicated 5.0 one. The 5.0 one works great but no devices show the 2.4 one as being an available network.
My t-mobile internet app looks nothing like that and it doesn’t have the first option to select network at the bottom.
Your using the wrong App!
Love my T-MOBILE internet,it's always 5 bars in signal strength, reliable,and I'm running 19 different devices without issue on my network. If they'd just accept my ACP, it would be perfect, although their pricing is completely comparable with what others offer for internet,that $25 a month I'm eligible for would be great.
This definitely helped me. I worked with a tech a few months back to learn how to do the dedicated network for my work computer and it really helped the performance.
Thanks! What are you using your wifi for the most? Streaming, gaming, or work? 😃
@@T-Mobile I’d say streaming and working equally. I use Microsoft Teams on a regular basis to communicate with Co Workers and to meet with clients that can’t meet in person. I’ve never really have it let me down for either streaming or working so we love it!
We're happy you're enjoying it, C B! 💜
@@T-Mobile Very much so! The speed, price lock, and reliability cause me to switch from Xfinity last fall we’re extremely happy with it.
How do I find the 2.4 ghz when it doesn’t even show that it’s there any insight would be appreciated thank for your time and help
cant find WPA2 passphrase on tmobile home internet
Can the app be installed on a phone that does not have a SIM and cell phone service? Or does it need cell phone service and/or an internet connection to communicate with the gateway? If so, does the cell service have to be T-Mobile, or can it be another carrier?
T-Mobile only had the wifi. Not the internet, I thought the "box" had a router and the T-Mobile modem. Built in together,. So, should I buy and connect the router???
QUESTION: Can the PW when creating the specific 2.4 or 5GHz networks be the same as the default PW that came with the TMOBILE internet box.?
yes
I've had t mobil internet for a few months now. It may have a few hiccups but it works much better than Verizon at my house and costs half the price.
That's great to hear! Enjoy reliable internet service at a wallet-friendly price with T-Mobile. Cheers!
My Chromwcast insists it must be within 20 feet of the outer which it is not. This means I can't cast from my laptop to my TV?!!! Do you offer a mesh type extender?
I'm going to try this and we're going to see what happens because my phone has to be rebooted twice a day when I'm home and if this doesn't work we gonna have a problem
Turtle Man, on the back of the gateway there are two different administrator passwords. You have to use the uppermost one if I remember correctly, make sure you put the period between each word. If the upper one doesn’t work, try the lower one. Once you get past that, you can change the password.
Can you help me connect Blink camera system?
Y’all need to make these to where the range is greater than 25ft. Also, seems to only stream one firestick tv device at a time. I tried the stick and another app and then the stick/stream started lagging 😒 any tips or pointers?
Maybe add a range extender. $30 to $60
TP-Link
I’m pretty happy with my T-Mobile Home Internet. It was like getting a get out of Comcast Jail free card.
If you pass Go, collect all the money you saved.
This was very helpful. Blink cameras only run on 2.4 ghz. Ring will work on either. Now, if I could get someone to remove the GIANT bird nest from the top of the tower, that would be great.
One year tmobile internet works great
I have changed T mobile routers 2 times hoping to fix slow,slow service but it didn’t do anything. T mobile should take note of the amount of customers having the same issues and fix the towers etc,whatever it takes. I will be going back to xfinity if Wi-Fi doesn’t improve. Customer service was great but they can only do so much.
BTW xfinity is offering some good deals for new customers! I wish I could respond to TMobile tv commercials that tout wonderful internet service and share real-time experience.
Im the same, ive had 2...n mine is just a plain silver tower ....turn it on n it connects....smh
I've had Tmobile since December. It's the WORST!!!
I love my T-Mobile Internet
I agree, same thing here, changed routers 2x's, been on the phone with Customer Service and they get the worst end of the deal. It is so frustrating with the lagging. Happens at peak times, 4:00pm and 7:00am. T-Mobile should make the routers better for distance or fix towers. Also, I have spoken to Customer Service approximately 5 times this month and no one mentioned the default.
I’m in central Florida and have had TMobile for a year now. Terrible signal strength. They sell new service when they can’t take care of existing customers. Its BS! Put some towers up or stop ripping people off with halfass coverage! One bar is not good service!!!
Thanks that helps, I need a guide manual for my phone. 😮
What if I live in a studio apt?? It was working perfectly at first. Now it sucks
Same, my last tower just stopped working, lost all power out of nowhere and went dead. I’m switching to spectrum this wifi is no good for apartments lol
Funny how TMOBILE doesn’t respond to questions? I have same issue at my home with only 1Bar signal strength! Very intermittent connectivity!
I've had T-Mobile internet for a few months now and I'm ready to get rid of it. It's complete garbage
Me too
Just curious, are you in an area with towers within a decent range? I see a lot of folks getting poor service and speeds, but they're not really near a major city. I got lucky, close to a tower. I get full signal and faster speeds than cable internet could get me. And only $30
Yeah we’ve had it for 4 months now & it’s garbage. Even at $30 a month it’s garbage & not worth it
@@porkchop10 I got nearly full 5G bars at the receiver consistently. My internet was spotty frequently.
They tell you that they can throttle you during high traffic periods, they do it in spades. It just so happens that that is when I do the majority of my work online (Emails, research, work purchases).
Des working overtime at T-Mobile
How can I move a device to a different bandwith if I don’t know the name of the device? I’m staring at a list of 12 Internet addresses, not device names.
I would love to hear the answer to this as well. I have no idea which device is which.
It’s only Wi-Fi 6 tech from 2019. Newsflash Wi-Fi 7 is out now. I didn’t expect them to use that but I would’ve at least expected an option to upgrade to Wi-Fi 6E. My iPad Pro, gaming pc and laptop have Wi-Fi 6E capabilities.
Unfortunately after a bad storm a few months ago I drop connection often and rarely get over three bars. Before the storm was always 4 bars and never dropped connection in over two years. Unfortunately I may have to leave as I need a reliable connection.
get out!!! there’s places with perfect internet it may make you poor for a few months but you can do it
Thank you for caring
This is really helpful knowledge to explain the reality.
Absolutely! We're here to keep you informed! 💡
My laptop has been running so slow. My internet keeps shutting down. What about laptops? How do I fix that?
Thanks for writing us Catherine! Please try to clear cache, update software, and restart modem. For more help, reach out to our experts here: www.t-mobile.com/contact-us 👍💻
We've had loads of trouble with some devices connecting to our relatively new T-Mobile Home Internet--- even after being on the phone with 3-4 T-Mobile technical support folks. The tech split our bands for us, but that hasn't been ideal either. Chromecast is a problem as is my printer. Sometimes my printer will work (apparently it prefers the 2.4). And sometimes it won't. I've reset the wifi several times. Sometimes that will do it, but not this last time. So I can't use my printer. This is NOT GOOD. And the Chromecast issue is driving my husband nuts. Our speeds were much slower with our previous Internet provider. And the cost was twice as much. I love T-Mobile. I just want it to work for me! We've been T-Mobile cell phone customers for years. But I need my printer!!! Any advice?
Yes I have some advice. It's really strange but it works. In my 2 houses. I need to set both printers to 2.4 GHz. But if my computer or smartphone is on the same 2.4 GHz, they won't communicate. If I switch my computer or phone to a 5. Gigahertz band then I can print. It has to be on the opposite. Have no idea why. Took me hours but I stumbled upon the solution. Works in both houses.
@@lisaalony415 thanks so much for taking the time to reply! I appreciate it very much.
@@genieellissillszacharias6709 Let me know if it works for you.
Thanks, Kingpin!
Do u have speakers for a desk top
I opened my TMobile app and don;t have Navigation at the bottom of the screen. Mine has Home Account Bill Shop More. None of those take me to those screens. No help!!
Make sure you are using the "T-Mobile Internet" app and not the just T-Mobile.
I been with tmobile internet since October 2022 I can't complain compare to Comcast
I understand what you are saying here, but I don’t see a way to “move” a device to the 2.4 ghz network (or to force it to connect to the 2.4 ghz network).
I have split networks set up and I see the device on the “Manage Devices” page, but I see nowhere to force it to connect only to 2.4 GHz. ?
I think you have to have separate passwords for each that’s what will keep it from connecting with one or the other.
You don't move the devices from the T-Mobile app. You do it on the individual devices. You choose which network or band to connect to.
that was going to be my question, so you dont move devices to networks via t mobile app you do it via the device app?@@lisaalony415
I had spectrum internet paying $89 a month, I switched to T-Internet for $40 amonth, and connected the T-M tower to my own Netgear router with three-tower I had already and it looks amazing. even when storm happens, the spectrum has outage, but I can use my generator to have internet using T-M internet since I work from home and no interruption in my wotk.🤣😂
Yeah, Spectrum wanted me to pay $6,000 to run a line,They would pay $3000 and I pay the remaining balance and that's not even hooking itup and I live 2/10 a mile off the main road. I LOVE MY T-MOBILE INTERNET AND PHONE!! THANKS T-MOBILE FOR ALL YOUR HELP AND SERVICES YOU PROVIDE.📱💻🖥
I live in a large home. Have a second desktop in the room next door to the mesh system and it sucks. Slow
The desktop is just WiFi routed and downstairs is even worse. I was told we couldn’t get a WiFi extender!!??!!?? The whole thing is poor. And couldn’t get tech support
Called several times😢
Nice. Thank you
Well T-mobile needs to seriously listen to is customers and work with them like other ISPs when it comes to equipment. My signal is weak all the time. T-mobile now has a device that you can add an antenna but they are not willing give them up. Rather they will make you stay or cancel your current plan and re-sign up for it. I mean if they want to keep customers they should consider providing proper equipment. I got an old gateway and that’s what I’ll be sticking with because they wont do any trade in for an equipment that i can add an antenna. Is worth the price but the experience getting the proper equipment sucks. I don’t think T-mobile is ready for home internet. Period.
I am going through the exact same problem! They sent a new router, and it was the same one that I already had, even after they told me that I needed the one that I could connect an antenna too.... I am so livid about it! I need to call them again, but, after being routed to 50-billion people, and hours on the phone, I just have kept dealing with my poor signal 😫
They don't really care about there customers, it seems they really only care about money! I know that for a fact!
I went through this problem and finally got lucky enough to get someone to facilitate the new router. I was on the phone for about 5 hours trying to get it.
Yeah, 5 hours is too much for me... They can go eff themselves! 😂
T-Mobile sucks! It's not good for rural areas. Especially if everyone trying to use the wi-fi at once. The data doesn't last until the next bill date.
Could not do this for my Apple mini 200 feet from modem.
I love mine, but the setup and password change should be able to work on my computer. I do not have a smart phone and do not want one.
Great video....but it didn't work. Created both 5 and 2.4 GB networks just fine but could not connect to two remote PC's via wifi afterword. The PC's would connect to the gateway just fine but not to either 5 or 2.4 network. Troubleshooter couldn't find the problem (that's not news) nor could knocking everything down and creating the networks from scratch work or reading a big bunch of online documentation. Finally gave up and just use the gateway now. The only devices that do not work with the gateway are a couple of Daikin wifi thermostats. Supposedly they connect on 2.4 only (and they do show up on the connect screen) but they will not connect. The 5GB freq does not show up on the thermo's at all.
We had tried 3 differnt Security Camera units? None would work properly?? I am suspecting the T-mobile Gateway system was causing an interference in the signals or such?? Anyone else have that issue?? Would love to get some feedback from anyone with similar problems. Thanks
Husband had to hook our 2 security systems and smartthings hub into a router and then ran ethernet cord to T-Mobile Gateway. Worked like a charm.
Thank you for the very helpful video!
Of course!
This doesn’t connect. Cannot add.
Anyone know why my screen goes blank when I select 2.4 or 5 ghz? I can’t create a new one
Give us the option for bridge mode. I like my unified to do the fire wall and manage the ip address. Science I have 4 APS around the house wired it can do better than Arcadian WiFi
As previously noted by others ... allow us to turn off the wifi. Most people have mesh networks at home now and don't need wifi from this modem. Turning off the wifi would allow the modem to operate cooler and more efficiently. There are hacks available but it really should be built into the software just like every other modem out there ... and tech support provided no support for this last time I called.
I have eero router connected to T-mobile internet via wired connection. All my devices connect to my eero router, I have stable and good connection all over. For basement, I added eero range extension. With that, devices on the basement have good WiFi connection as well.
I thought we couldn't do that since we can't use NAT?
I get awesome service boondocking near a lake!
If you live somewhere away from a big city or towers, you wont be happy. If your cell service is never great, why would you think this would be? I have my unit pointed out a window with a tower fairly close by. Ive never had less than full bars and average 300 mbps, sometimes well above 400 for only $30 a month. Cable internet couldnt do that for $80
Definitely needs improvement it runs off the same tower as my 5g device aka phone all i use it for is streaming im thinking it might not be worth keeping internet
Well I’m getting intermittent service with phone and home internet from TMobile. Still paying what you’re paying. Guess I’m subsidizing your cost!
I'm still having trouble with the rev my wifi keeps going off my phone
Really good video thank you
Glad you enjoyed it 💓
You're welcome!
How do I get the 2.4 GHz when it isn’t even visible or showing that it even exists at all on the box
It has to be done through the app.
@@judihargraves1037 Thanks Is the administrator password in the app something I would have created? Thank you in advance.
So I have xfinity isp, it was well suited for my situtation but over time I overloaded the network and things got sketchy. My wife works from and needs a strong (fast) internet. Fortunately, most people are unaware but the newest router modems from Xfinity have MOCA (Multimedia Over CAble) built in and buying an adapter for her computer gives her faster speed than ethernet. All my Alexa devices are on the 2.4 network, a Whole Bunch of light bulbs, echo dots, thermostat, and ceiling fans, etc. I installed a new security system and my brother recommended using the T-Mobile ISP. So I added the T-Mobile for my security system and because my house is 2 story with a detached garage I got 2 of their wifi extenders. I had to do a little moving around to get the signal to every thing but all my motion sensors, cameras, doorbell, door and window sensors, smoke and carbon monoxide detectors, external sirens are working. My hundred plus year old house is truly a "smart home" . T-Mobile is the best. I know this post is lengthy but I hope it helps someone. 😊
I have changed routers 2x's, been on the phone with Customer Service for 45-60 mins 5x's this month alone. Customer Service gets the worst end of the deal. It is so frustrating with the lagging. Happens at peak times, 4:00pm and 7:00am. T-Mobile should make the routers better for distance or fix towers. Also, I have spoken to Customer Service and no one mentioned this default suggestion. T-Mobile please do something.
Ditto very frustrating we've also exchanged router a couple of times we've also called customer service probably 10 times it's absolutely ridiculous that we have to pay that kind of money and we don't have service a lot of the time
We're still having similar problems and frustrations. We've had to reset Chromecasts and my printer 3 times to get them to reconnect to WIFI --- even though a tech helped us split the bands weeks ago, well before this instructional video was shared. The devices just can't seem to remember to search for or find the correct band.
I just learned how to do this!
Awesome!
My tmobile wi-fi really sucks, ready to go back to xfinity-what a sad statement. : (
I live in a Condo complex that only has Spectrum, and for me Tmobile give the same preformance for half the cost.
I left xfinity for T Mobile and I'm my area the T Mobile is far better.
Welcome to the family 🫶
How can I move the devices ?
This did not work for me or my camera. First off the app, even with "save my password" won't let me log in. The first time I had to reset my T-Mobile router and use the LONG password on the back of the router. I logged in and changed my password back. Then I did exactly how you showed. I picked the 2.5ghz and changed the name to Privite-2Ghz, set my password and the NEXT button was greyed out. Then I set my network just to run on 2.4GHz and my camera still can't connect. So I set myself back to 5GHz and logged myself out of the app on my phone. I went to log back in. I am set to "see my password", it's typed in exactly as I saved it. It doesn't recognize my password again. I am so frustrated right now! I'm going to have to find help from T-Mobile to do this and figure out why it won't let me login.
My app does not show what is being shown in this video??
How does a mesh system effect the frequency options?
Thanks for writing us. For more help, please reach out to our team of experts here: www.t-mobile.com/contact-us
I put my box in my bedroom next to my TV at first and bounced between good and excellent. Then, I put it next to my front window in my living room. It's been excellent since. Even though i was having issues a cpl days later but it was the sim, Changed that, then they were doing tower maintenance AGAIN. They do maintenance in my area at least a cpl days a week it seems but the whole time, I always had excellent connection. Now, cellphone is a different story. Took 3-4 months if not longer to actually get acceptable service and still have issues. Got tmobile phones thinking it'd help but didn't and got screwed on the deal with the trade in also because it was started over the phone and finished in store so in store didn't agree with the trade in. They don't work together at all!
Now if the speed wasn't deprioritized and we could get actual 5GU speeds.
Why you gotta do all this 🙄🙄🙄🙄
Need more cell towers!!! My signal sucks!
Tmobile is great, but their home internet product is their weakest as far as support. I got their older hardware...and it's been impossible working with their support team (who is not North American based - hence language is a real issue) to get the updated hardware they show in all their ads, videos, and in every household I know. Is there any early adapters that have the "cylinder" router? Do you have issues with that hardware?
I have to use a 3rd party gateway because TM doesn't let me set DNS servers.
So, what you're really saying is I need to put all my devices in the same room that need the 5G? Why is it that places like Xfinity can do 5G thru the whole house with their router without any issues? I feel like I was essentially sold a one room router.
Well my tmobile internet tower looks much different then his!!!..so whats with that...??!! N mine has no 2 settings...just 1 round silver tower...humm.
Take it a T-Mobile store and ask for the newest one.
Wow tmobile needs John Legere
Back
It's at excellent I don't think I can ever get better than that, it stays at 250 mb/s download and like 80 mb/s upload, im happy with that lol
How about not attacking 2.A businesses!!!
I can’t connect to my printer/ copier
What do you advise for an Orbi mesh router?
Thanks for writing us. For more help, please reach out to our team of experts here: www.t-mobile.com/contact-us
@@T-MobileAnother "let's not talk about that" answer
Adding an Orbi and getting the newer TMobile router fixed our problems. Orbi was on sale at Costco.
My connection is never over 2 bars! And I often have NO connection!
For better internet you have to put a more powerful wifi
The new updated app has no where to pick “network “.