Fixing a Carriage Jam | HP Deskjet 3520 e-All-in-One Printer | HP
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- Опубликовано: 24 июл 2024
- Learn how to fix your HP printer when the ink carriage jams and a Carriage Jam error message displays on the printer's control panel or on your computer.
Chapters:
00:00 Introduction
00:15 Turn the printer off and on again
01:44 Clear any paper jams
07:26 Make sure the carriage can move freely
10:18 Make sure cartridges are properly vented and seated
12:54 Plug the printer directly into a wall outlet
15:48 Service the printer
The steps shown also apply to these printers:
HP Deskjet 3521 e-All-in-One Printer
HP Deskjet 3522 e-All-in-One Printer
HP Deskjet 3524 e-All-in-One Printer
HP Deskjet 3526 e-All-in-One Printer
HP Deskjet Ink Advantage 3525 e-All-in-One Printer
More support options for your HP device are available at hp.com/support.
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Fixing a Carriage Jam | HP Deskjet 3520 e-All-in-One Printer | HP 
Хобби
HP this video was in no way helpful. You literally spent over 15 minutes looking for little pieces of paper! For everyone else, if the problem is that the carriage won't move all the way to the right, or if your carriage is stuck on the right, it might be that black piece that is under the carriage (on the right) is catching on the ink carriage. The piece has a inked sponge-like square on it, just FYI. What I did was manually move the ink carriage to the left. Mine resisted a lot. Once it was moved out of the way, I then wiggled the black piece a bit to kind of un-catch it from what ever it was caught on and then moved it up (not out) to get it out of the way of the carriages path. It now works. Obviously, do this at your own risk. I was at the point that I was going to throw the printer off my balcony so I really didn't care if I accidentally broke a piece.
oh my fucking god ..... 1 million thumbs up for you
Thanks! Will check on the one I obtained today.
Hey, Erica, You are the One! 5 years later "Your way" still works. HP company should learn from you. Thanks a lot.
Howww? Is it that one that moves under the cartridge that seems to clean the ink? I am not sure what is that "thing" you were talking in which you "took up". I'm struggling to fix it huhu
Thank you Erika for your experience and and information concerning carriage jam
Thanks! That really helped fix the Carriage Jam.
the carrige itself is not coming out when I am opening the ink cartridge access door. What will I do? I really need to fix this before the week end. Please help me.
thanks
Every time I switch on my printer, when it is starting up it makes a loud juddering noise and says clear carriage jam but there is nothing in it. Once I ok it, it just repeats the same. It is a brand new printer and is only the second time I have used it. The juddering is coming from underneath the right hand side, but I can't see what is causing it.
Kenny McAlpine
Please search for C03261117 on HP's home page or using Google search. The title of the document is "A 'Carriage Jam' Message Displays on the Control Panel". It will walk you through the steps for trouble shooting a carriage jam.
And as silly as this may sound, please ensure the printer is sitting on flat surface and not have anything hiding under it. A customer once had a similar problem and didn't realize a pen had rolled under their printer and the printer was actually sitting on the pen and causing it to shudder.
I'm happy it worked for you.
What kind of screwdriver would I need to disassemble?
+Uli You can used Torx screw driver T10/T8/T6
My carriage doesn't move at all when I lift the two sides of the printer up to reveal the insides. What should I do?
Sophie Morgan you can try doing a Google search for c00163710 and it should bring you to an HP Support document titled The Print Carriage is Stuck and Won't Move which will assist you through the issue you are describing.
Hi Sophie. Using Google please search for C03261117. It is a HP document with detailed steps to take when you get a carriage jam. You can also search for it on HP's home page or support page.
Thanks soo much!! This totally saved my life!!
Off to print my assignment!!
*****
That's wonderful to hear. Best of luck with your assignments!
Thanks very helpful just needed a reboot and a good talking to!
I have a small problem,
The printer itself works fine however I need to change two cartridges but when I open the lid the carriage (cartridge carry) does not show up and I can't reach the cartridges. What to do?
Thank you!
Jesper van dijk I am providing you with a link to the video you want to see ruclips.net/video/Rr6tjYc6pVA/видео.html
Dear ***** , this is not what I need. When I open the lid from the printer the carriage/carry does not come to the place that it should be, it stays where it is from the beginning (when the printer is turned off, underneath the plastic)
Jesper van dijk You are going to have to call into our Technical Support line so they can help you. Your printer may need to be serviced.
*****
I follwed all the steps and I just very recentley got this printer I got it on the 15 december 2016 and I only ised it one and everytime I open it it says clear carriage jam wth is wrong with this printer
Btw my printer is hp deskjet ink advantage 3525
mine is the 3521,.. code error 0x6100000b .. so saaaad :(
See if this will help, and be very thorough when checking for any debris. A 'Carriage Jam' Message Displays for HP Deskjet 3520 e-All-in-One and HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series - ( ow.ly/BFRD304te6j ).
i had the black ink cartridge leak a mess below the carriage. cant seem to get the carriage jam to go away!
Please send help or i am running it over with my truck!
+william gaddie I understand your printer is coming up with the carriage jam error message if you have followed the below-mentioned document and still the issue persists contact phone support: www.hp.com/contacthp/
same
my cartridge are not moving :( help?
I've had 2 of these printers in the last 8 months and each time I've had this carriage jam issue. I have tried over and over to fix it and have ended up having to buy a new printer each time. It just happened again and I can't get it to work so I will be buying a new printer and it will NOT be an HP!
This video did not address my issue. Cartridges are in, computer keeps telling me printer is in pause position, I click resume, but nothing happens..HELP!!!! I do not have paper or carriage jams
It sounds like the print spooler on your computer needs some help, please download and run HP's Print and Scan Doctor utility. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. I've included the "Using Print and Scan Doctor for Windows to Help Resolve Printer Issues" document ( ow.ly/yYQK3011cJP ) for you. You can always download it from hp.com/go/tools
A bit of a struggle but it worked eventually without the 2 hour search for a flashlight.
+Janet Cockerill I am glad to know that your issue is resolved.
I'm experiencing the same argh. It's saying paper jam everytime. I followed all the instructions in this video but i didn't help at all. Tell me what to do? The cartridge are not moving at all when I'm opening the lid and the rotators are keep rotating.
If I would reboot the printer nothing happened. It continue making noise then say "paper jam"
+Thegirl Onshadow Please refer to the instructions under this document to fix this issue: bit.ly/35OwQMB
unfortunately it did not work for me:/
Help! My carriage will not move into the position where I can access the ink cartridges!
+DH This document contains steps for replacing cartridges:hp.care/2foS3kW
This video wasted so much time telling me over and over to try printing printer status. This didn't resolve my issue. What is wrong with HP printers, they just jam up and can't be resolved. Second time in a printer in the last several years.
Lorenzo Arredondo If you have completed all of the steps indicated in the video, please contact our technical support by going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
What drivel, if the carriage is jammed it's jammed, you can not move it manually, you can't carry out any of the other steps suggested because you can not get rid of the error message.
Don't waste your money on this printer, my second one in a year has failed, both times carriage jam, the only way to move it is with a large hammer.
HP know all about this fault but really don't care, it's a con.
Did not work at all. After wasting all that time going through each step, this 2 month old printer that has hardly ever been used still isn't working...making a weirder than normal sound and I can't even get the control panel screen to show anything but clear carriage jam
Hi Sue. Please search for C03261117 on HP's home page or using Google's search. It is a document with detailed trouble shooting steps for your printer if it has a carriage jam. The last solution is to have the printer serviced. Please contact HP's technical support to review the service options available to you.
*****
I have literally just taken the printer out of it's box and plugged it in having bought it just a few hours ago. This is my first HP printer so forgive my ignorance, is a service usually part of the installation process?
Aimee St Hill Yes service is part of your warranty. If you are experiencing an Out of the Box issue with your printer please contact HP Technical support and they will take care of you.
You guys just lost another customer. Never again will I buy your ***** products.
Hey, HP support, it's not working. Everybody know about paper jam and check it at first. You put yourself little pieces of paper everywhere inside of printer and find them yourself in annoying long slow video. Better check what Erika P. put on her comment. That's the real issue with this problem.
+Bekei Please perform the steps mentioned under this document to fix this issue: bit.ly/2V1aumm
@@HPSupport I don't know what's that. But I've already fixed it using Erika P.'s comment. May be instead of sending new link to me, for everyone's sake, you should fix this video, where we are all now. Because everybody who has Carriage jam problem, after online search, will come to this your "Fixing a Carriage Jam" video, and 16+ minutes will be finding paper pieces with you. If that link has solution of problem, I suggest you edit this video and put that solution in the beginning of this video. And it's shame for such famous respectful company as HP, who makes such miserable production failure which makes big problem and people throw away their printers...