JetBlue MINT STUDIO: What They DON'T Tell You!
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- Опубликовано: 5 мар 2022
- I took a ride on Jetblue's flaghip Mint Studio across the Atlantic from London - and found the experience didn't quite live up to my expectations.
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I’ll never forget flying by myself as a child on JetBlue and my flight got diverted to Baltimore and they took very good care of me. I was scared but they fed me and I still remember the flight attendants name. I’ve never had a bad experience with JetBlue
Where were you going?
I thought that was illegal
@@adjudicator4766 you have to have express parental permission and an adult waiting for you at your destination, but otherwise it’s not illegal.
@@adjudicator4766 may be now
@@Kevbot6000 the more you know
You know Noel with all of these amenity kits you acquire on your flights the the oddly curious in me would love a review video of the best/worst ones you've had over the years lol. As always Noel love the videos and keep em coming!
I have never opened an amenity I have ever received! I find them to be totally useless but I know that I am somewhat alone on this. The kit usually has what I already have in my bag except maybe the stain remover! Thats thoughtful!
As a current JetBlue pilot who’s a fan of your videos, I’ve been anxiously awaiting your review of our trans-Atlantic Mint service. I’m glad you enjoyed your ride from LHR-JFK. And hopefully one day we can compete with the other major (US) airlines on connecting flights with the premium product.
*Bonus points as I’m also a Piper owner/pilot for the Cherokee shirt you wore on the video 👍🏼
I had a P28 years ago. Great little plane. I miss it
We don't believe you....sorry, it's the internet....
@@AFuller2020 It's more like you don't believe him. You can't speak for 100% of all internet users.
I believe Josh.
I have no reason not to believe him.
I flew from Gatwick to JFK with JetBlue for the first time in a Blue economy seat and I didn't have any issues, the planes were new and clean, staff were friendly and the website whilst slow didn't cause me any major issues and I was able to easily rebook my return flight.
Lies
@@frontmaster2577 lol did u fly with me or something?
@@Ed.E sure did
Lies
@@SimbaC2007 fr man
Everything I have heard about the Mint product is great, but its availability is just too limited. If Jet Blue wants to be serious about getting into the premium end of air service, they will need to make Mint available system wide (even if it's only 8 - 12 seats on most of their planes) and provide lounges at key locations like JFK.
In pre-Covid times, many of my corporate clients would choose to travel on JetBlue domestically. Although a trans-Atlantic journey, it opened my eyes to this airline. Thanks for a superb video.
Great review. I just recently flew their old Mint Suite and it's still fantastic. Very spacious and the food was great.
I have flown the mint many times between JFK and Los Angeles or San Francisco. I have been pleased with the comfort of the plane (particularly the new mint studio seats) and the food. The lack of lounges is their biggest weakness. For those routes, the cost is competative with other airlines, and I think that Mint is better than most airlines domestic business or first class.
The price did seem a bit steep, but, then again, this is a new route for them. By the looks for the Mint cabin, there were A LOT of empty seats. JetBlue will probably start lowering the price as that is a LOT of lost revenue for them! Can't wait to see how the Economy Class goes for the second leg!
Yeah but when it's free or your rich, it's no biggie, they live large all the time.
Doesn't help that the aircraft is small for an expensive route. That why nearly all transatlantic flgihts are done on widebodies
Pretty sure they have the monopoly on the London to New York route though, so maybe not.
@@joshuav9005😂 no they don't
I'd be scared to put my stuff in all those drawers and closets that I'd forget something in one of the compartments
all those drawers for bits and bobs would give me anxiety, I would be stressed the whole flight that I might forget something in one of them, I prefer one single large cabinet with inner drawers, other than that, brilliant video as always!
You know you don't have to use all of them, right?
@@TheMusicalElitist hahaha you got a valid point there lmfao
@@darthsheriff2405 🤣🤣🤣🤣
You and me both. Yeah this guy dropped his wallet on an international flight and didn't realize it until I was in line at customs. Luckily I found some airline employees that were able to walk back and find it for me......Needless to say I'm suuuuuper paranoid about leaving things on planes now!
@@NovejSpeed3, I lost my wallet and passport on the NYC subway going to JFK. Fortunately, it was found and returned less my cash by Transit Police at Rockaway... I think...
I really enjoyed this review, JetBlue look fantastic to fly with. I loved all the amenities kit & the food looked soo good! Thanks for this one 👏 x
Another great video Noel. I always look forward to these on a Sunday. Stay safe and happy travels.
To be clear, they tried to charge you 3k for a flight change that you were ultimately able to make at no cost?
Yep exactly that!
@@noelphilips, I would contact the President of the airline. I had flight problems with Avianca going from JFK - Cartagena, Colombia. I read their email protocols and guessed their President's personal business email. Boy, did I get assistance. I met the number 2 man in the company flying into Colombia the next trip and later the President multiple times doing the same Bogota - JFK runs.
Not knowing if he knew English, I used Google translate for English and Spanish versions. LOL, he graduated from the London School of Economics!
Another great video.
Who would of thought 20 years ago we would be flying transatlantic on an Airbus 321. The Mint suit looks massive as you said in the video and all those amenity kits! Yes your right Jet Blue needs to have business class seats across the fleet if they want to compete against the like of American or United.
It's not that surprising a 321 across the Atlantic. The 757 has been doing it since 1989.
@@johniii8147 yeah I hear what your saying but the 757 has always been transatlantic as well as medium distance its always had the capability of flying these distances. The A321 in Europe never really ventured outside of Europe until a few years ago.
@@philiplowrie9912 life story
Great video Noel. The only US domestic airline I have not flown on. Love your videos. Peace and safety to you and your family!!
Wow! Such a rarity, playing cards. Haven't seen playing cards on a plane since late 1990's early 2000's.
Noel, the tile effect in the bathroom is to simulate the NYC subway tiles. Remember Jet Blue HQ is NYC. Great videos indeed. I do enjoy them. Cheers!
The onboard product on jet blue seems like the one of the best transatlantic options , the studio almost seems like it is between business and first with a modern private seat and good food. As for the price im sure between LHR - JFK with early booking and off peak times the price would be way less possibly close to £900. In that respect that represents good value considering there hard product is better than most flagship airliners for the route only downside is of course the lounge
JetBlue is the best airline we have in the United States
JetBlue is by far my favorite “budget” airline. My wife and I flew Spirit to NJ from FL then took JetBlue back. JetBlue absolutely blew Spirit out of the water. Spirit is the worst airline, I’ll never fly them again. As a bigger guy, JetBlue is much more comfortable with the size of the seat and the leg room (economy). Also having the ability to watch live tv during the flight is a big plus. JetBlue is worth the extra money compared to Spirit, Frontier or Allegiant, no question at all. I’ve always been satisfied with them the half dozen times I’ve flown with them.
I can definitely see how anyone who is tall would like JetBlue considering they have the most economy legroom of any airline.
JetBlue heard your complaint about Spirit and agreed to buy them then phase out their brand. All. For. You.
Wow, love the thoughtful ammenity kits and the meals looked nice. JetBlue has really stepped it up over the years!
Another great video. Thanks Noel. I think you should just call that pasty, peperami and Dr Pepper preflight snack, an “indigestion salad” 😂
Glad it was a business class trip. Wouldnt be great sitting next to the gas expulsion after a pepperami and Dr Pepper in economy!
I got upgraded from a regular mint seat to the studio on a cross country flight in December. I actually prefer the seats in the back. The studio is too close to the flight attendants so you get to see their every move which I found distracting.
Also, I prefer the old 2-1 mint setup where the seats are front facing. I like looking out when I fly and the newer set up is angled to where you have to look back and on to the side to see out the window. Still a great experience though and I would gladly do it again.
Thanks Noel for another amazing video! Mint suite is enormous! You could even bring a nerf basketball and basket and have a game. Really awesome experience.
You can't complain about champagne in a plastic cup when you also drink Dr. Pepper lol
Dr.Pepper is soooooo nice 🤤
Of course you can 🤣 If and when I do drink Dr Pepper I wouldn't be bothered if I was drinking it out of a watering can . I think it's proven Champagne and it's taste, deteriorates drinking from a plastic cup.
I booked last month with JetBlue and already had to make a couple of changes in itinerary and seats and to be honest this had been the best web experience I have had with an airline. I was in and out with my changes in 5 minutes even getting a refund because my new dates were cheaper. No hassle, easy to understand website and no tricks.
Size matters. Jet Blue has a on good on board product - but their scheduling / available number of non-stop flights per day between two points on their route map is very limited. If connecting to a second flight, the lay over at JFK or FTL can be half a day or more.
The difference between you and the rest of the geeks is that you're humble, polite and nonconfrontational. The best.
I love it! I have been in that terminal at Heathrow. Nearby there is a pub, as well as a place where I had French oysters on the half shell and salmon tartare. And I have scored snacks in the snack shop you were in.
Looks like a great experience. But for that amount of money, probably also a one time experience.
Especially for someone with ur name lol
Jet Blue is the best airline I've ever been on. Granted I almost always fly with them, always great service, decent internet, and amazing piltos and crew!
Just a quick update, that website issue doesn't happen here. Probably because they just started doing transatlantic in 2021. Also, it does include a lounge, just not overseas yet. They plan on finishing them by 2023.
Great job with the video. I have been waiting for a mint review like this
Glad you enjoyed it!
Seems like a really pleasant travel experience. Thanks for sharing, keep up the great work.
Thank you for reviewing this, Noel. With the exception of the broccoli dish, most of the food looked like typical low-cost carrier carb stodge. Blue is an unfortunate corporate colour because it gives the effect of living in an igloo (which oddly enough I do not equate with comfort!) and does not enhance the appearance of food. Amex or PP could have gotten you into the Plaza lounge at T2.
I love watching your films. Only just discovered them. They are so interesting. You love the aeroplane details and I l am interested in the meals. Thank you for spending more time on them and describing them. I am quite envious of your travels!
JetBlue has an amazing onboard product.
An amazing flight experience.
Keep up the good work.
Great review! But I think the price like you said is outrageous for essentially "half a business class ticket" with no lounge access.
Given that Jet Blue came very close to collapsing into oblivion during the pandemic, I am not surprised at the price. United and Delta survived far better. Your fare is what keeps that crew employed. The fact that Mint even survived to be used is an accomplishment in it of it self.
Being uncompetitive on price is exactly what leads to the crew becoming unemployed. Fortunately for JetBlue, the situation is more nuanced than this particular example shown by Noel's experience.
That cutting the ice cream with a knife though 😂😂
Noel, thank you so much for these. I'm on a fixed income (translation: poor as shit) and may never get to have many of these experiences first-hand. Thanks for letting me ride along.
I am poor too, but I have treated myself twice to the mint experience. It's pretty neat. The disappointment comes when you leave the plane and remember you are no longer special. :(
@@doesitmatter4182 You are special...
You probably won't be able to get a suite like this (neither could I!), but you can sometimes find first/business class tickets for surprisingly cheap. Could be fun to treat yourself just once.
Very nice video Noel. Really enjoyed it. What a fantastic first class that was especially for a narrow bodied aircraft. 👌👍
Glad you enjoyed it
I had the pleasure of flying this from Dallas to London with a stopover in NYC. Not in first class, but the economy class was still wonderful. Quite a lot of legroom for economy, and a lot of amenities (chapstick, pillows, blankets, earplugs, etc). The food was also comparable to what you'd find at a restaurant on the ground. Also half the price of legacy airlines. I flew it just 2 weeks after you published this video and had no problems with it whatsoever. Maybe they saw your video and improved, who knows.
Maybe JetBlue is the true first hybrid airline ever along with Air Premia & Zip Air Tokyo.
Great Philip lovely studio
Not sure when you took this flight Noel but when flying JetBlue you can credit those flights/miles to your American AAdvantage account if you have one. 😉👍🏻. I fly Jet Blue Mint transcontinental from Fort Lauderdale to Los Angeles and return from time to time when I don’t feel like going down to Miami to fly American and I credit those flights to my AAdvantage account 😉👍🏻
Jetblue's transatlantic routes are not eligible for crediting to Aavantage, just FYI. It is a great thing to do domestically, since TrueBlue is a pretty weak loyalty program in itself, better to collect AA miles.
@@GilbertTravels … Jet Blue transatlantic isn’t convenient for me so no probs. I usually fly BA, LH and LX transatlantic since I have lifetime status in the AAdvantage Program (member since July, 1981) and elite level in LH HON
I would guess that as JB adds more service to London (if it grows), then they will have a lounge of their own; I personally use the app for ticketing changes and needs---never a computer or phone.
Hi Noel, great video. Just a quick question looking to trave lto Houston next week last minute thing. Are prices likely to go up/down the longer I take to book it ?
What I like about your travel videos is that you don't just travel first class you are prepared to fly economy, plus you travel to some unusual places in some unusual planes.
They give you an actually pretty nice set of headphones too. Grado is an audiophile headphone brand from Brooklyn.
No lounge access confuses me.
I guess the cost difference is the premium of flying to NY vs other destinations. Theyre not targeting the Denver market
JetBlue got its start as a more budget airline a couple decades ago. Just recently it started coming out of the shadows. I expect JetBlue to either get their own lounge or share one with a premium carrier
Looks super nice... but no lounge and also making it difficult to re-schedule a business class flight?
Love your enthusiasm...like a little kid on Christmas day😇😅
I flew from Gatwick to SJU via JFK with jetblue in economy and can't fault the product. Other airlines were charging over £350 each (return) for a similar product. The service and experience was way more than I expected. But agree with Noel in that the website and mobile app experience was dreadful and wouldn't allow you to do the most simple amendments. The highlight for me with jetblue though was actually how they dealt with a long delay on our return. Communication throughout was excellent and they even sent through the compensation to us the same day. No waiting around for weeks or chasing. As long as jetblue are flying from the UK to the US I wouldn't choose any other airline over them. Oh and did I mention free in-flight WiFi for everyone.
I’m flying JetBlue from JFK to Cartagena Colombia pretty excited about the flight and the experience!
That was the most heartiest welcome from flight attendants that I have ever seen...... wonderful.....
I'm going to need a "could stand here all day playing with that!" on a shirt, Noel!
I am glad you had a great flight on the narrow body Airbus 321. The Mint Service looks nice and can be compared to Business Class in general on other airlines. I agree with you about champagne in a plastic cup!! I hope they will have glasses later on this year for champagne. Thank you for sharing your trip.
So, was the Mint/Business Class section full of passengers because when you scanned you camera i did not see anyone else. But the Flight Attendant went back to Economy Class and there where people back there. Wow!!! I have always needed Business Class flying long haul because I am 6"2 in height. And flying long haul in Economy Class is just not a great situation.
I think at some point Jet Blue will partner with some airline to give flyers access to an Airline Lounge especially paying that price for flying on them. And I don't mind paying for day passes even if I have a Business or First Class ticket. So wee will see who Jet Blue partners with.
That meal just reminded me of a line from one of the greatest films ever made.
“What was it we had for dinner tonight?”
‘Well, we had a choice of steak or fish’
“Yes, yes, I remember, I had lasagna”
I find the angle of the seat odd. I adore the BA experience on the A350 as you can sit and stare out of the window with the seat angled to the window - it also adds to your privacy as you do not notice people moving around as they are out of your line of sight - that is my favourite business class these days for that reason
seat angle was fine. dont have to crank tour neck to look out of the window (or windows)
Looked a relaxed and pleasant flight experience.
Great review, really enjoyed it. Despite the 18 HPMs. (Huffs per minute)😂. Once you notice you cant not count them! But seriously, keep up the good work.👏👍🏻
It’s so annoying , needs to stop it
Describing the selection of live TV channels, all news, as "live depression" - haha, too true. 😂😂
I enjoy your videos. What camera are you using for video? Thank you, Tony
Wow just enough nooks and crannies to put stuff to forget.🤣 Love the stain remover and lint brush.
Hello Noel lovely airline by the look of it, the business cabin looked empty. I notice this neo is fitted with P&W engines and I wondered if you have flown with LEAP 1 equipped Airbus engines, and if so, do you notice any difference with thrust? Grub looked very appetising too.
Marvelous simply marvelous Noel; what an incredible business class on a narrow body aircraft; great video Noel AS USUAL
Many thanks!
What do people do with all of these amenity kits? Keep them? Aution them off? Or leave them on the plane?
Great video as usual though! One day I will fly Jet Blue
My question is if you are flying with a companion in mint class or any other airlines with pods like this , im assuming you really cant share the experience with a companion as you are separated, is that correct? I would HATE that if i was with my best friend or husband and we literally couldn't even talk to each other easily.
Honestly Mr Philips, your food intake is amazing! Maccies, KFC, Cheese and Onion slices with crisps and Dr. Peppers....Take me with you on your next trip!!! Great videos!
Great review as always.
I love B6 but they seem to have an identity issue. It's like they want to be a "best-in-class, value, discount, point2point yet international carrier that hubs in several US cities but doesn't have the scale to offer reasonable connection times". I mean c'mon. Pick a lane.
Yep, I whole heartedly agree. I LOVE JetBlue, definitely my preferred US Airline. They have phenomenal flight attendants, spacious seats and great food. However, the whole charging Mint but flying economy for certain legs of the trip is not good. I recently booked a Mint flight from upstate NY to Aruba (had to connect in JFK). The flight from upstate NY to JFK had no Mint experience, which was fine because honestly it's only an hour flight and smaller plane. However, they did offer "Even More Space" seats. I thought surely because I had purchased the Mint ticket I would be able to select one of those seats for the first, short leg of my flight. I was wrong - they actually charged me extra money for those seats, just as if I had bought the entire ticket as an Economy flight. I thought this was absolutely crazy.
lovely flight as always i enjoyed flying with you
Glad you enjoyed it
Binging my way through your channel ,great relaxed style ,I now want to take the zephyr train across the u.s ,thanks
All the issues you described can be addressed (price, lounge access, onward class continuation, etc.) By the looks of it, the fundamentals are all in place to make this airline very succesful. Lord knows, the establishment on the trans Atlantic route needs to be shaken up. Thanks for sharing, Noel.
JetBlue is up and coming.
I absolutely love JetBlue!!
I didn't really think much about Jet blue before I saw this video. They really look like a comfortable airline to fly.
Crikey! The most amazing aircraft loo I've ever seen☺️
My son and I loved this video. We would love to see a loo review t-shirt in your store. I know I'd buy a few. Well done and thank you for the video!
Thanks, I am glad you both enjoyed it.
Pre Flight Meal .got the giggles :-)
I sat in that seat last week 😳
You should save some of those things in the amenities kits and use them for "stocking gifts" at Christmas.
Love this channel - Noel ya beautyyyyy
Fantastic review. Personally I hate all sunglasses which are shaped that way but you look so cool. Go Noel!
You should definitely look at doing the flight from Brize Norton to The Falklands. Its a public flight run by the RAF which is shared by military and civilians.
Hi thanks for a good review i was in contact with the crew and they are happy you enjoyed the flight. Please let me know about your DEN flight. i hope to see you on one of my flights. Have you ever thought about a trip to San Juan PR? i work those a lot. let me know if you do.
Interesting, I’d been considering JB Mint Suites as a rather elongated way for me to get to the UK but your comments on the pricing may make me think again. One thing I have wondered about is the ride quality. The North Atlantic because of the gulf stream can at different times of the year produce a fair amount of turbulence in some spots (if you fly enough transatlantic you almost can predict when the seat belts may come on). With smaller aircraft like the A321 is that a bigger issue than on say a 777 or 747 or are cruise altitudes now such that there is no significant difference?
Just a good normal bloke, thank you
Great vlog as always! Was this made before the Greyhound trip?
I'd love to try a JB Mint Suite from JFK-LHR. My last narrow body Trans Atlantic flight was quite a ways back in 1974 on TWA from JFK-ZRH on a 707.
WOW, I guess we've gotten a custom to wide bodies for the transatlantic that we forget the 707 aircraft. Awesome!
It always seems strange to me to cross the Atlantic on a narrow body.
I fly JB a lot in the States and never have a problem with the website. Maybe the problems are with international flights.
Hey, love the vids, just a quick question, how tall are you? Just wanted to ask for the scale of the seat length/size.
Never flown JetBlue but I’ve never heard anything but good things about it! I always fly slowwest airlines (southwest) or rattlebox airways (delta)
I flew JetBlue way back in the day when they first started up. They were one of the first, if not the first to prove In Flight Entertainment on short-haul domestic flights. Satellite TV, Radio and a selection of movies. In 2005 that was basically unheard of. Not to mention, they were labeled as a Low Cost Airline.
I don’t fly then much anymore because I’m kind of a snob when it comes to flying. I have to fly with some sort of comfort (NO ECONOMY….EVER) and JetBlue just doesn’t cut it anymore. However, I can’t recall ever having a bad experience flying with them.
Noel as always a great vlog
Just 1hr on the phone ? U are lucky
Noel I don’t think jet blue has lounge access anywhere do they ?
Personally I find a 321 or 737 variant a little small for trans Atlantic or pacific flights
Noel Gelato is not basically different ! I’m surprised none of your Italian followers have said anything !
So Noel basically it’s an over priced seat ?
I've flown jet blue and they are by far the best "low cost" carrier. But I also see fail to see this product on a connecting flight. They charge premium and a half for this product and as you say, you get "short changed" with no lounge access and only businessclass barly half the way.
Priced too high for me at the moment. Really strongly considered them when they launched and had some excellent fares on offer for London to NYC. Now whenever I look they're more expensive than Upper Class with Virgin Atlantic, for example, and that's to have a worse flight schedule, no lounge etc and miss out on building loyalty with a big carrier. Would love to try, but not for *more* than a trip with one of the established ones.
It's very blue in that cabin!
Noel mate, bet you were half way across the pond checking out the amenity kit!!! 😅 yeah don't watch the news right now... 😔 ... love your adventures mate 😊💯👍
The gelato is what i expect aeroplane lasagne would look like
We flew JB JFK to Heathrow in February even more space economy seats. Had a lot of leg room for economy seat. We chose JB specifically because of the leg space in economy since we can't afford business class.
I guess they are not providing PJs to Mint Studio guests any longer? That is a shame.
You are absolutely right that Jetblue should at least include their even more space seats when connecting from a Mint itinerary if they want to grow their international concept. That said from what I have experienced booking Jetblue, the price typically is $ for Mint flight A to B plus $ for economy price B to C, and that is the price they charge. I think a lot of people still get disappointed to be stuck with very limited benefits after such a great service in Mint.