What to do if your Home Series bottom loading Primo Water Dispenser is leaking. Dispenser Cleaning Instructions: primowater.com... then select "Water Dispensers" on the right.
My dispenser would not dispense any water and water was coming out from the overflow tube. Contacted Primo, who directed me to this video. I was able to follow the instructions until the point when opened up the top cover. When I removed the cover for the reservoir, I found half of the water was actually frozen. At least 3 inches thick. I defrosted it and removed the ring of ice. Put it back together, started the unit and water started coming out of the overflow again. Unplugged it, opened up reservoir, closed it up again and turned it back on. So far no leaks. Video was very helpful to understand the components and how to remove them, check for any damage and then replace. Very helpful video!! Thank you
My bottom dispenser had a leak issue and I watched the 30 seconds where it explains how to fix this; it worked. Total time less than 5 mins! Thank you!
Do not buy Primo! I had water a leak on top of cooling tank. Turns out to be float switch that shuts off pump when tank is full. Most likely a $2-5 item. I called Primo customer service and was told that I should buy a new $200 unit as they do not sell parts. As absurd as that sounds, that's what they wanted me to do. Needless to say I'm switching brands, as I don't need another failure prone $200 unit.
I had the same issue. If you buy a unit you're screwed. The warranty is for one year only after that they won't touch the machine not even for a service charge. When this dispenser goes I'm done. I won't purchase another one.
If the water is still leaking from the spout, one solution that I found was tapping both the light and dark blue buttons rapidly (doesn't have to be simultaneous). It may not work for everyone but it certainly worked for me!
Thank you for sharing your feedback. We really appreciate it. Please contact us at social@primowater.com if you still need assistance with this matter.
My slow drip is from the cold side. I wish Primo would put up a schematic of the cooler because I found a little spring near the cooler and I think this spring popped out from the cold side and no longer keeps a tight seal when not in use to prevent water from dripping out.
TLDR: If you have a 601332 model and water is leaking directly onto the water jug in the lower "loading compartment", follow the video before calling customer support. I have a Primo 601332. Water was leaking directly onto the 5 gallon jug from the "floor" of the control compartment. This video advises customers with this issue to contact customer support. I followed the instructions in this video and quickly discovered that on this (or at least my) model, the overflow hose is not connected to the dispensing panel, and the free-running end of the overflow hose is dangling inside the control compartment housing. My units problem was a stuck water level sensor. I pulled the lid to the reservoir off as instructed, located the problem by plugging the unit back in and depressing the door switch (top left of bottom compartment near the door hinge) so that the unit would begin pumping water into the reservoir. Once the pump was engaged, I manipulated the water level sensor with my hand as if the reservoir was filled, and the pump disengaged. I manipulated it a bit more to ensure that it was freely movable as it was not dirty, then replaced the lid and let the pump run for 30-45 seconds until it shut off under normal operation.
Well, my Primo started leaking fast from what appeared to be the tank. After removing the top, I removed the top of the tank and saw the two floats, so I noticed that they were not stuck. I connected the bottle to the machine again and noticed that the pump turned on but it didn't shut off, it started overflowing again. So I kept the top off and again hooked up the bottle and I manually moved the top lower float to see if it would turn off but it didn't. So I moved the top float and it turned off the pump, exactly the way it's designed to work. I didn't see an alignment arrow on the tank top so I shifted the position about 2 inches to the left from the original position and that's all I needed to do to fix it. Don't ask me why but it worked. Hope this helps someone else.
Amazing! Was debating returning my brand new unit because one side was “sticky” and water kept coming out endlessly. Ended up that both the cold and hot water side were “unseated”. Maybe bad QC or unseated during shipment. Quick fix and avoided a warranty / phone call! Also for me the cover didn’t come off that easily so be careful not to snap the plastic tabs :)
I did all these steps last week. I then went out of town and the dispenser leaked again, damaging the carpet. Now I have a water stain in my office. Other manufacturers like Britta have better track records. Primo customer service was useless.
Thank you for providing your feedback. We sincerely apologize to hear this issue occurred. Please contact us at social@primowater.com so we can provide further assistance.
We had this issue and as far as I can tell it was due to a bad float valve. There was no reservoir overfill so it just leaked down the side and appeared to be leaking from inside the dispenser. We took it back to the store and didn't bother to exchange it for another.
CS pointed this video out...didnt fix my reservoir leak and it appears its the sensor thats defective and Primo doesnt carry parts. For $200, one year warranty is a throw away. It's a disposable unit after one year is up. I've wasted $400 on 2 units over the years. The good thing is I bought mine from Costco so will take this leaking unit and throw it back at them and replace it with another brand. I wouldn't buy this directly from Primo or anywhere as once one year warranty is up, ya are out by $200.
Thank you for contacting us regarding your dispenser issues. We apologize for the problems you have experienced. Please contact us at social@primowater.com so we may provide further assistance.
Mine's was dripping in cold water, Took a FLASH--LIGHT, AIMED right at the - DESPENSAR from the outside, where it was dripping from, & I saw a strand of HAIR sticking out, pulled out it, Guess what, NO more leaking, kind of gross, but it did the trick, Good luck 🤞, to your guys, hope this may help someone out there.... 👍
No body test this machine! The water keep running like is a bird bath or fish tank.. constantly flowing 15 gallons and 35 min later still going.. I bough a water dispenser not a Coy pond for my living-room. I love it how quick I graduate as electrician/ repair technician for Primo water dispenser.
I just took it apart and put back together and works fine now would really like to know what changed to make it work or is it just shitty factory workers that don't put shit together prop
I pull mine a part and back together and was no change at all. I wasn't that lucky even that I enjoy pulling electronic a part and back together. This one fail on me.
Mine leaks but not all the time . Sometimes it may go 2 or 3 bottles without leaking it so random I thought maybe it was a defective bottle at first but it's definitely a problem with the dispenser. I won't buy another primo product again I should have kept my g.e. dispenser which was still working fine but I wanted a stainless steel model to match my kitchen
Mine blew a hole out of the hot water Reservoir resulting in injury to myself definitely going to hear from my lawyer. DO NOT BY THIS PRODUCT VERY UNSAFE!!!!!!!
Thank you for providing your feedback. We sincerely apologize for the problem you have experienced. Please contact us at social@primowater.com so we may provide further assistance.
I purchased a bottom loader water dispenser and just a month after purchase it start throwing water on the overflow valve customer service is useless , The troubleshooting they show here did not work and I could not return it to the store because they want the brand to provide the customer service so they don’t pay for it . when you buy a brand new product the last thing you expect is to be watching videos of how to fix it. after some research I notice way too many people have many issues with their brand new units needles to say I am not buying this brand ever again. Do your research before you buy or you might be stuck with a head ache. But in my case I absolutely do not recommend this brand
My dispenser started leaking a lot. Turns out the top cover popped off somehow, and the middle spout was dispensing hot water. Let the water in that reservoir cool down and closed the lid, then I heard a little whirring from the lid. There was also no water coming from the hot tab whatsoever.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
My dispenser is leaking from the elbow hoses. I need to replace them. Yet, they are Not in your replacements parts. I tried your customer support... no help! There is No parts listed, so I do Not know what their correct names are... Can you help? The elbows are seen at 1:50 at top Left corner.
This video was accurate in my case, I had to open the damn thing and to my surprise the reservoir was full to the brim, thankfully I only had to empty it for my water filter to start working as it should be once again. Appreciate it. 🍻
the video link for the spout leak didn't work so i took the top off as shown in the video. it appeared that one of the small plastic " spouts" inside was outside of the plastic guide. This may have been causing it to have the dispensing button in the permanent depressed mode. I popped the small spout inside the guide and it seems to have corrected the issue. Fingers crossed because i had about a gallon of water spewing from the spout when i first set it up.
We are all thinking the same way. The reservoir causes most of the leak issues. This happens during shipping and handling. Opening up the unit as shown in the video can fix the leak issue. However, the design of this unit and the assembly in China is the main problem. The fact that Primo doesn't have an upgraded model or a fix for all the leak issues is mind blowing. They are sure to loose market share and get a bad reputation. In fact, I have been informed by Primo that the HTrio has been discontinued. Any units sold are back stock. Primo has turned their back on the public and believes that they should just take the unit off the market after selling hundreds of thousands of them. There are laws in place that can rectify this. Anyone for a class action? Or maybe Primo would consider doing the right thing and informing the public about all the leak issues and fixes and make parts available. Only time will tell.
Mines was leaking from the bottom I took off the top and let it run and seen it overflowing but everything was good I just followed the video steps anyway re clipped the top two white parts and the problem went away not leaking no more
My water dispenser is spewing hot water from the cold spout. Not just leaking, spewing! Happened to catch it right before going on a trip, glad that I didn't come back to a swimming pool in my dining room. Thought I got it fixed, kept it unplugged for a couple weeks, worked fine for 3 weeks and now it's doing the same thing again. How to fix?
hai, i have dispenser its working perfect..when i leave my room to work and ac is off..dispenser is working ..when the room heats up..automatically water is getting leak.water is all around the floor..i dnt no from where and how to fix the problem..plz guide..
For anybody who still has this problem I found mine was coming from the button leading to where the water comes out was disconnected realigned it and boom fixed no more leaking
Purchase a bottom load unit model 601142 about a year ago has been working fine until i didn't get any water out of the spout removed the cover from the unit, also removed the cover from the water reservoir and for my surprise the water was frozen tried to find the cooling thermostat and i can't find it, any suggestions?
Brand new unit, Primo Free Standing unit. Slow leak from Cold and Cool water spout dispenser. After following these instructions per the video the leak has stopped. One comment, the revivor lid required a flat head screwdriver to remove the lid at the latch points. The tap levers were not seating correctly. By following the above video instructions corrected the problem.
Same here. Any luck fixing? I called customer Service and they said I need to clean it. I mean, really?!? I did self sanitizing last week and now have a leak so…..
I switched the water bottle once and then it sucked up a bunch of a water and started dumping out the overflow hole. Now it seems to be fine. Should I take it apart and look at it?
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
I AM TYPING IN CAPS SO MY COMMENT STANDS OUT FROM THE REST BECAUSE I HAVE THE REAL ANSWER AND WHAT TO DO! WHEN THE UNIT IS BEING SHIPPED FROM CHINA THE TOP PIECE TO THE COLD RESERVOIR (WHAT THE COLD WATER IS CONTAINED IN)COMES LOOSE AS WELL AS THE FLOATS BEING MISALIGNED AT THAT POINT THEREFORE ALLOWING WATER TO CONTINUOUSLY OVERFLOW. ALL YOU NEED TO DO IS WHAT THE VIDEO SAYS AND JUST MAKE SURE THE TOP IS ON REALLY GOOD. YOU DONT NEED TO DUCK TAPE ANYTHING LIKE THE OTHER COMMENT SUGGESTED.
is it possible to use this bottom loading dispenser directly as bottleless cooler i.e connecting tap hose directly to pump bypassing prop? or maybe bypassing pump?
Never buy Primo brand again! I can not find any replacement valve which started dripping after 1 year and they absolutely do not care to build for their products. and Yes I have already tried to clean it with vinegar!
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
@primowaterco I called your warranty customer service and guess what? They said they are under stuff and asked me to leave my name and email so they can call me back when they are available. This is nuts. This brand sucks and no parts to replace. You guys want us to pay another $200 whenever there is something wrong after a year. I can replace the valve, but there is NO PART to do it!
Mines a hamilton beach but the exact same unit. It freezes the cold water resevoir within 18 hours. Solid. Things a piece of crap, no thermostat to turn the temp up a bit, no parts. Wtf
Hello megg, thank you for contacting us. Could you please send us an email to social@primowater.com so we can provide assistance with your issue? We look forward to hearing from you. - Michael P.
Hi Living life my way - We are sorry to hear you are experiencing issues with your Primo dispenser. To better assist you, can you please message us your contact information to the following email: social@primowater.com? We look forward to hearing from you!
My primo stand water dispenser is leaking at the bottom, Water bottle continues loosen water. I unplug power supply and stop leaking. any solution for this problem..thanks
2 months, 15 gallons later, well about 13 gallons later, leak from the pump mechanism on the last 2 gallons this afternoon all over my kitchen floor. this is going back to lowes, hope they'll take it back anyway, and I will stay away from this brand. convenient my butt by being bottom loading HAHAHAHA. NOT. JUNK...
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
Lmao mine is leaking from the styrofoam after I cleaned it. This video doesn’t even accurately depict the bottom load machine. It’s leaking water onto the freaking wires in the back.
Hi - Thank you for taking the time to provide us with your feedback and we sincerely apologize for the inconvenience. We will be reaching out to you directly to help resolve this issue for you.
Thank you for contacting us. We apologize that the troubleshooting did not resolve the issue. Please contact us at social@primowater.com so we may provide further assistance.
@@primowaterco is there a video for the self sanitizing models that have spout leaks? The levers don’t look the same. Mine leaked from the hot water tap all night last night and we woke up to a huge mess on wood floors. Your customer service agent was less than helpful when I called. All she told me is that it’s out of warranty and that I should clean it. Very frustrated with the lack of help. She and I both know that’s not the issue. I did self sanitizing last week and then this started
My dispenser would not dispense any water and water was coming out from the overflow tube. Contacted Primo, who directed me to this video. I was able to follow the instructions until the point when opened up the top cover. When I removed the cover for the reservoir, I found half of the water was actually frozen. At least 3 inches thick. I defrosted it and removed the ring of ice. Put it back together, started the unit and water started coming out of the overflow again. Unplugged it, opened up reservoir, closed it up again and turned it back on. So far no leaks. Video was very helpful to understand the components and how to remove them, check for any damage and then replace. Very helpful video!! Thank you
My bottom dispenser had a leak issue and I watched the 30 seconds where it explains how to fix this; it worked. Total time less than 5 mins! Thank you!
Do not buy Primo! I had water a leak on top of cooling tank. Turns out to be float switch that shuts off pump when tank is full. Most likely a $2-5 item. I called Primo customer service and was told that I should buy a new $200 unit as they do not sell parts. As absurd as that sounds, that's what they wanted me to do. Needless to say I'm switching brands, as I don't need another failure prone $200 unit.
I had the same issue. If you buy a unit you're screwed. The warranty is for one year only after that they won't touch the machine not even for a service charge. When this dispenser goes I'm done. I won't purchase another one.
Thank u for this video it actually helped me fix the problem without paying money for a company to fix it
If the water is still leaking from the spout, one solution that I found was tapping both the light and dark blue buttons rapidly (doesn't have to be simultaneous). It may not work for everyone but it certainly worked for me!
Just bought one Primo 3 weeks ago. Water starts leaking all over today. Will return back to the store this weekend.
Thank you for sharing your feedback. We really appreciate it. Please contact us at social@primowater.com if you still need assistance with this matter.
My slow drip is from the cold side. I wish Primo would put up a schematic of the cooler because I found a little spring near the cooler and I think this spring popped out from the cold side and no longer keeps a tight seal when not in use to prevent water from dripping out.
TLDR: If you have a 601332 model and water is leaking directly onto the water jug in the lower "loading compartment", follow the video before calling customer support.
I have a Primo 601332. Water was leaking directly onto the 5 gallon jug from the "floor" of the control compartment. This video advises customers with this issue to contact customer support. I followed the instructions in this video and quickly discovered that on this (or at least my) model, the overflow hose is not connected to the dispensing panel, and the free-running end of the overflow hose is dangling inside the control compartment housing. My units problem was a stuck water level sensor. I pulled the lid to the reservoir off as instructed, located the problem by plugging the unit back in and depressing the door switch (top left of bottom compartment near the door hinge) so that the unit would begin pumping water into the reservoir. Once the pump was engaged, I manipulated the water level sensor with my hand as if the reservoir was filled, and the pump disengaged. I manipulated it a bit more to ensure that it was freely movable as it was not dirty, then replaced the lid and let the pump run for 30-45 seconds until it shut off under normal operation.
Well, my Primo started leaking fast from what appeared to be the tank. After removing the top, I removed the top of the tank and saw the two floats, so I noticed that they were not stuck. I connected the bottle to the machine again and noticed that the pump turned on but it didn't shut off, it started overflowing again. So I kept the top off and again hooked up the bottle and I manually moved the top lower float to see if it would turn off but it didn't. So I moved the top float and it turned off the pump, exactly the way it's designed to work. I didn't see an alignment arrow on the tank top so I shifted the position about 2 inches to the left from the original position and that's all I needed to do to fix it. Don't ask me why but it worked. Hope this helps someone else.
Same thing just worked for me
Amazing! Was debating returning my brand new unit because one side was “sticky” and water kept coming out endlessly. Ended up that both the cold and hot water side were “unseated”. Maybe bad QC or unseated during shipment. Quick fix and avoided a warranty / phone call! Also for me the cover didn’t come off that easily so be careful not to snap the plastic tabs :)
How did you fix this? Water keeps coming out on my hot water side!
I did all these steps last week. I then went out of town and the dispenser leaked again, damaging the carpet. Now I have a water stain in my office. Other manufacturers like Britta have better track records. Primo customer service was useless.
Thank you for providing your feedback. We sincerely apologize to hear this issue occurred. Please contact us at social@primowater.com so we can provide further assistance.
I had a leak from overflow water. I followed the directions and was able to solve my problem. Thanks guys!
Mine does the same like 5x a day. I'm about to go see if it can be fixed like in the video.
What if the water leaks from inside of the dispenser?
We had this issue and as far as I can tell it was due to a bad float valve. There was no reservoir overfill so it just leaked down the side and appeared to be leaking from inside the dispenser.
We took it back to the store and didn't bother to exchange it for another.
I wish you had a video to show how to get to the reservoir in a K cup machine!!!
CS pointed this video out...didnt fix my reservoir leak and it appears its the sensor thats defective and Primo doesnt carry parts. For $200, one year warranty is a throw away. It's a disposable unit after one year is up. I've wasted $400 on 2 units over the years. The good thing is I bought mine from Costco so will take this leaking unit and throw it back at them and replace it with another brand. I wouldn't buy this directly from Primo or anywhere as once one year warranty is up, ya are out by $200.
Thank you for contacting us regarding your dispenser issues. We apologize for the problems you have experienced. Please contact us at social@primowater.com so we may provide further assistance.
Pressing the baffle back down in our Whirlpool worked! There is not much info out there (if any) on this fix, so thanks so much!
291,100 views 291,100 units that leak way to go Primo!
Thank you for your feedback. If you are in need of assistance with your dispenser, please contact us at social@primowater.com
@@primowatercou guys are trash mine doesnt work either
Mine's was dripping in cold water,
Took a FLASH--LIGHT, AIMED right at the - DESPENSAR from the outside, where it was dripping from,
& I saw a strand of HAIR sticking out, pulled out it,
Guess what, NO more leaking,
kind of gross, but it did the trick,
Good luck 🤞, to your guys, hope this may help someone out there.... 👍
Please do a video on how to clean a smart touch dispenser
No body test this machine! The water keep running like is a bird bath or fish tank.. constantly flowing 15 gallons and 35 min later still going.. I bough a water dispenser not a Coy pond for my living-room. I love it how quick I graduate as electrician/ repair technician for Primo water dispenser.
Adriano Luis mine just did the same thing
I just took it apart and put back together and works fine now would really like to know what changed to make it work or is it just shitty factory workers that don't put shit together prop
I pull mine a part and back together and was no change at all. I wasn't that lucky even that I enjoy pulling electronic a part and back together. This one fail on me.
Adriano Luis hi need hot water tank
I have the same issue with mine. How did you fix the problem?
Mine leaks but not all the time . Sometimes it may go 2 or 3 bottles without leaking it so random I thought maybe it was a defective bottle at first but it's definitely a problem with the dispenser. I won't buy another primo product again I should have kept my g.e. dispenser which was still working fine but I wanted a stainless steel model to match my kitchen
Mine blew a hole out of the hot water Reservoir resulting in injury to myself definitely going to hear from my lawyer. DO NOT BY THIS PRODUCT VERY UNSAFE!!!!!!!
Thank you for providing your feedback. We sincerely apologize for the problem you have experienced. Please contact us at social@primowater.com so we may provide further assistance.
Mine was frozen, I had to remove all the ice, and now it's working. A power outage was the culprit.
I purchased a bottom loader water dispenser and just a month after purchase it start throwing water on the overflow valve customer service is useless ,
The troubleshooting they show here did not work and I could not return it to the store because they want the brand to provide the customer service so they don’t pay for it .
when you buy a brand new product the last thing you expect is to be watching videos of how to fix it.
after some research I notice way too many people have many issues with their brand new units needles to say I am not buying this brand ever again.
Do your research before you buy or you might be stuck with a head ache.
But in my case I absolutely do not recommend this brand
My dispenser started leaking a lot. Turns out the top cover popped off somehow, and the middle spout was dispensing hot water. Let the water in that reservoir cool down and closed the lid, then I heard a little whirring from the lid. There was also no water coming from the hot tab whatsoever.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
My brio is doing this. I hope this video helps.
My dispenser is leaking from the elbow hoses. I need to replace them. Yet, they are Not in your replacements parts. I tried your customer support... no help! There is No parts listed, so I do Not know what their correct names are... Can you help? The elbows are seen at 1:50 at top Left corner.
She said "click here" for my issue but.... nothing happened
Mine is leaking from all 3 taps!!! I returned the first one to Walmart and got a second one and it's leaking also.
This video was accurate in my case, I had to open the damn thing and to my surprise the reservoir was full to the brim, thankfully I only had to empty it for my water filter to start working as it should be once again.
Appreciate it. 🍻
the video link for the spout leak didn't work so i took the top off as shown in the video. it appeared that one of the small plastic " spouts" inside was outside of the plastic guide. This may have been causing it to have the dispensing button in the permanent depressed mode. I popped the small spout inside the guide and it seems to have corrected the issue. Fingers crossed because i had about a gallon of water spewing from the spout when i first set it up.
That's what happened with mine. My son just fixed it for me
Why should a brand new straight out of the box, have any leaks?
@@DragoonRyRs I am not an idiot. Mine did.
DragoonRyRs I just brought mine and it did this but I’m glad i found the problem
Mine is
Just bought mine with the keurig option and it leaks. They wont help me and are deleting my emails.
We are all thinking the same way. The reservoir causes most of the leak issues. This happens during shipping and handling. Opening up the unit as shown in the video can fix the leak issue. However, the design of this unit and the assembly in China is the main problem. The fact that Primo doesn't have an upgraded model or a fix for all the leak issues is mind blowing. They are sure to loose market share and get a bad reputation. In fact, I have been informed by Primo that the HTrio has been discontinued. Any units sold are back stock. Primo has turned their back on the public and believes that they should just take the unit off the market after selling hundreds of thousands of them. There are laws in place that can rectify this. Anyone for a class action? Or maybe Primo would consider doing the right thing and informing the public about all the leak issues and fixes and make parts available. Only time will tell.
Mines was leaking from the bottom I took off the top and let it run and seen it overflowing but everything was good I just followed the video steps anyway re clipped the top two white parts and the problem went away not leaking no more
My water dispenser is spewing hot water from the cold spout. Not just leaking, spewing! Happened to catch it right before going on a trip, glad that I didn't come back to a swimming pool in my dining room. Thought I got it fixed, kept it unplugged for a couple weeks, worked fine for 3 weeks and now it's doing the same thing again. How to fix?
How do you take off the drip tray I don't wanna break it
hai,
i have dispenser its working perfect..when i leave my room to work and ac is off..dispenser is working ..when the room heats up..automatically water is getting leak.water is all around the floor..i dnt no from where and how to fix the problem..plz guide..
I bought one only last 4 year and start leaking from hot water.
For anybody who still has this problem I found mine was coming from the button leading to where the water comes out was disconnected realigned it and boom fixed no more leaking
Hi! We are so happy to hear you were able to resolve the issue and are enjoying your dispenser.
I have this issue but I need a video or something to show me how to fix it.
I had water all.over my floor when putting a new bottle in..
Purchase a bottom load unit model 601142 about a year ago has been working fine until i didn't get any water out of the spout removed the cover from the unit, also removed the cover from the water reservoir and for my surprise the water was frozen tried to find the cooling thermostat and i can't find it, any suggestions?
manuel guedes I am having the same problem
I'm having the same problem, the water was frozen. Did you guys resolved it?
Well, it's me again, it worked for about about a day. So I will have to contact the customer support folks.
Please contact us at social@primowater.com so we may provide additional assistance.
Brand new unit, Primo Free Standing unit. Slow leak from Cold and Cool water spout dispenser. After following these instructions per the video the leak has stopped. One comment, the revivor lid required a flat head screwdriver to remove the lid at the latch points.
The tap levers were not seating correctly. By following the above video instructions corrected the problem.
I’m confused I can’t select where it says push here.
Please head to 3:01 in the video to see the steps you are looking for!
Been using this product for over 5 years. Now just having drip hot water. Trying to fix it. 👌👍🙂
Any Luck @gena, i have the same issue
Same here. Any luck fixing? I called customer
Service and they said I need to clean it. I mean, really?!? I did self sanitizing last week and now have a leak so…..
I switched the water bottle once and then it sucked up a bunch of a water and started dumping out the overflow hole. Now it seems to be fine. Should I take it apart and look at it?
Mine just dumped 5 gallons of water on my floor. I discovered this between my two 16 hour work shifts. Im not happy
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
Thank you that worked.
Top doesn't come off Like that
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
Yea mine broke when I did it
MAKES A LOUD H7MMING NOISE. STARTS OUT LOW THEN LOUDER AND LOUDER...
I AM TYPING IN CAPS SO MY COMMENT STANDS OUT FROM THE REST BECAUSE I HAVE THE REAL ANSWER AND WHAT TO DO! WHEN THE UNIT IS BEING SHIPPED FROM CHINA THE TOP PIECE TO THE COLD RESERVOIR (WHAT THE COLD WATER IS CONTAINED IN)COMES LOOSE AS WELL AS THE FLOATS BEING MISALIGNED AT THAT POINT THEREFORE ALLOWING WATER TO CONTINUOUSLY OVERFLOW. ALL YOU NEED TO DO IS WHAT THE VIDEO SAYS AND JUST MAKE SURE THE TOP IS ON REALLY GOOD. YOU DONT NEED TO DUCK TAPE ANYTHING LIKE THE OTHER COMMENT SUGGESTED.
is it possible to use this bottom loading dispenser directly as bottleless cooler i.e connecting tap hose directly to pump bypassing prop? or maybe bypassing pump?
Why does water go through the baffel
Never buy Primo brand again! I can not find any replacement valve which started dripping after 1 year and they absolutely do not care to build for their products. and Yes I have already tried to clean it with vinegar!
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
@primowaterco I called your warranty customer service and guess what? They said they are under stuff and asked me to leave my name and email so they can call me back when they are available. This is nuts.
This brand sucks and no parts to replace. You guys want us to pay another $200 whenever there is something wrong after a year.
I can replace the valve, but there is NO PART to do it!
Mines a hamilton beach but the exact same unit. It freezes the cold water resevoir within 18 hours. Solid. Things a piece of crap, no thermostat to turn the temp up a bit, no parts. Wtf
Hi - Thank you for your feedback! If you're interested in purchasing a Primo dispenser, please feel free to visit us at shop.water.com.
Mon refroidisseur eau primo chargement par le bas pompe fonctionne sans arrêt réservoir déborde comment réparé ce trouble?
How do you remove the lid on models that have the coffee holders on the top?
Thank you for contacting us. Please reach out at social@primowater.com for further assistance with this issue.
Brute force
Currently having leakes ans the hot water stopped working about 5 months after buying one.
Hello megg, thank you for contacting us. Could you please send us an email to social@primowater.com so we can provide assistance with your issue? We look forward to hearing from you. - Michael P.
My float switch is faulty what is the part number? thanks
Hi Living life my way - We are sorry to hear you are experiencing issues with your Primo dispenser. To better assist you, can you please message us your contact information to the following email: social@primowater.com? We look forward to hearing from you!
How do you "click here" my leak is coming from the spout.
Hi there. The portion of the video regarding the spouts begins at 3:01 in the video. Our apologies for the issues for the click through link.
My primo stand water dispenser is leaking at the bottom, Water bottle continues loosen water. I unplug power supply and stop leaking. any solution for this problem..thanks
um your name change it quiqeeeeee
@@mojolito21 your ass
2 months, 15 gallons later, well about 13 gallons later, leak from the pump mechanism on the last 2 gallons this afternoon all over my kitchen floor. this is going back to lowes, hope they'll take it back anyway, and I will stay away from this brand. convenient my butt by being bottom loading HAHAHAHA. NOT. JUNK...
Same issue
I did the instructions on email. Didn’t work.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
Lmao mine is leaking from the styrofoam after I cleaned it. This video doesn’t even accurately depict the bottom load machine. It’s leaking water onto the freaking wires in the back.
Hi - Thank you for taking the time to provide us with your feedback and we sincerely apologize for the inconvenience. We will be reaching out to you directly to help resolve this issue for you.
My shit is leaking from the bottom not from the part where the water comes out this not enough information
This brand is garbage. I can’t even find a video or a manual on the model that I have. I’ve tried calling customer care and no answer 🤷🏽♀️
No Its Not
You guys are fucking awesome for this.
Thank you for sharing 😊
Buy at Sam's club or Costco and keep your reciept. Get a new one for free if you ever have an issue that can't be fixed. Problem solved
No me calienta el agua
Ni tu vieja ya te calienta wey
hechale hielos lol, estas mugres no sirven, la mia tira agua por abajo?! ... 😀 🔥
How do you empty resavore 601323
Hi - Great question! There is a plug inside the reservoir that will allow the water to drain once removed. Hope this helps!
@@primowaterco do you know where exactly
My filter after i follow the instructions still leakage from the bottom of the dispenser (from the cooler ward) what should i do???
Looks like we are talking to the wall, no response.😂
This did NOT help.
Thank you for contacting us. We apologize that the troubleshooting did not resolve the issue. Please contact us at social@primowater.com so we may provide further assistance.
@@primowaterco is there a video for the self sanitizing models that have spout leaks? The levers don’t look the same. Mine leaked from the hot water tap all night last night and we woke up to a huge mess on wood floors. Your customer service agent was less than helpful when I called. All she told me is that it’s out of warranty and that I should clean it. Very frustrated with the lack of help. She and I both know that’s not the issue. I did self sanitizing last week and then this started
These machines are garbage
Thank you, that makes a lot of sense.
😊
Iko poa
We can’t click on the screen but this video didn’t help me because it’s leaking from the cold side spout