Just purchased the A3 bottom loading model and as soon as I turned it on and let it run, it started leaking from the inside about minute or two after installing. Found this video and discovered one of the wires for the cold tank float valve was severed. Repaired it and it now runs great. It's a astonishing that the company allows these to be shipped out with such a critical defect!
I also have an Avalon water dispenser that keeps freezing- and if you thought “hey it will stop if we just keep the ‘cold’ switch off,” you would be wrong. Even with the cold function is off- the water tank STILL freezes…
Potential buyers please read these alarming comments. I’ve had my Avalon A5black Bottleless dispenser for a little over 3 years and the unit doesn’t make cold water anymore. There seems to be no fix anywhere. For a unit costing around $230 it should last more than 3 years. Even my old Primo lasted 6 years before it went out. Do not buy Avalon. They are junk.
Yupp it’s a known issue with Avalon. The cold water function will not last and after the one year warranty is up they will just tell you to buy a new unit. Avalon is expensive junk.
For those having intermittent issue of the water dispenser stopping pumping after running empty and putting a new bottle. It’s air in the waterline that locks the pump. You’ll have to unplug the dispenser remove the top cover and then remove the cold water tank cover. The centerline hose connects to the bottle. From the cold tank cover you’ll need a straw to siphon water from the bottle. Once you do that the pump should now be primed and when you connect power it will suck water from the bottle and you’ll be ready to go.
mine would always dispense at first then after a day it stops dispensing, i just took the cover off like the instructions said and its completely frozen, may have damaged the unit by forcing the cover off while the components were stuck in ice... seems it always freezes, no wonder it keeps tripping my breaker
My cold water won’t dispense any more. I don’t know if its cooling or not but it will not dispense. I will have to check is the button assembly was disconnected.
None of my dispensers are working. Had the unit for about a year and a half. First the Cold stopped. It didn't bother me because I liked the Cool water anyway. But now the Hot water is not working and I the cool water is trickling out. This cooler is too expensive to have these issues this soon.
I wasn't able to completely lift off the water tank lid. I pryed it half way open to discover the water was completely frozrn.. I hope I didn’t damage the components.
I'm just under a year with my noisy machine. I called customer care, but they just tell me to visit a site or email them. The machine constantly primes (That's what it sounds like) 2-5 times per minute. I'll be in the living room and hear it, PURR a few seconds basically non stop for the last 7 months. If anyone is wondering what sound I'm talking about... just drain all the water from the tanks in the cooler without a replacement bottle...then fill up a bottle and stick it in the cooler and listen to the pump charge/prime the cooler tanks. That's what I hear on average.... 40 minutes an hour round the clock. Now on my 2nd set of new filters and I have ZERO good things to say about this machine since the filters are so expensive.
I literally just plugged mine in. Brand new. And it’s making a weird noise. Not the normal water dispenser noise. But it sounds like there’s a cell phone vibrating inside of the tank or something. It’s constant.
You can tell this company doesn't know shít about maintenance. You NEVER let anything hang using electrical wiring as it'll wear and may even break the wiring causing you more headaches to an already shîtty product. "Avalon. The world's most reliable water coolers" 😂 MY AŠS!
My Avalon dispenser seems to dispense water extremely slow. especially from the cold side. I have a similar one at work and like most others it fills my water bottle in about 10seconds. My dispenser at home takes about a full minute to fill the same bottle. Any suggestions?
These machines have an issue that will keep them from dispensing. They have a plastic cover that covers the switchboard, this cover tends to unclip and gets caught in between the buttons and connecting rods that actuate the dispensing. A simple fix is to uncover the top of the machine and push it back in to place.
I have Avalon A3 bottom loader and the top water container under the top hood is frozen, I let it melt and then it worked but then it refroze again the next day, anyone knows what’s up with that?
This video does not address the actual problem which could be multi faceted. In fact the video promotes changing the tank lid ( therefore selling the part in question), when replacing a wire would have been sufficient. Besides, not all coolers have a frozen tank (that is more the result of a poor design).
Thank you for your comment. Please reach out to our support team at support@avalonh2o.com. They will gladly assist you with any issues you are having. Thank you
@@7535ale it can not be replaced, unfortunately. According to support service something inside the cooling system went bad and no way to fix it. So needless to say I wasted a lot of money on that for nothing.
The cold water is too cold to get ice in the water chamber and no water could come out, but your machine design doesn't have a button to tune the temperature. This is the machine design flaw.
@@weixin20002000 Now, the cooling doesn't work at all, with the green light of cooling flashing. It's a signal that the machine is getting to its end of usage. I don't know how to repair it since there is not any message online.
I found that if the hose is twisted then it over fills. Now you can't tell if its twisted because the hose looks like its supposed to rotate 360, I just spun the hose and tried it until the water stopped spilling. Was a nightmare
I’ve had mine for 14 months and it isn’t working properly. The water is freezing and there is no fix. They offered a 20% off coupon for my next purchase because my unit was out of the 12 month warranty. I’d avoid if possible
This wasn't much helpful because my avalon water dispenser still wont pump any water out. I suspect the pump to be damaged. All hoses seem secure and the white lid to the water chamber is fitted in but water still wont pump out. Only 3 months of use. Please help. @avalonwater
I think I fixed this same issue. I have had intermittent problems where the pump would not run. My guess is that this was an airlock in the pump. With the power unplugged, I took the top cover off and removed the cold water lid. I siphoned water through the center feed in the lid (I stuck a straw in it and sucked the water through from the bottle). I quickly put my finger over the feed in the lid to keep the water from flowing back down. I closed the door, plugged it back in and water started to flow. We'll see how long this fix lasts. I have noticed that this airlock issue seems to happen if someone tries to get water out when the red light is on. Once the red light comes on I like to stop and change the bottle. If you drain the tank dry you could end up with an airlock.
Thank you for your comment. We apologize for the trouble with your unit and are happy to assist. Can you please email our support team at support@avalonh2o.com
Hi Steve, I bought a brand new and I had the same of your issue. Try to check the electric floating valve shown in minute 04:00, if the valve will not go up it will not give signal to activate the hot and cold and their lights will come ON. Try it and I hope it will work.
I simply cannot get the top off to inspect the cold tank! It’s stuck at the front. I tried lifting slightly and sliding it back like in the video, stretching the sides thinking it might be clipped in, but nothing! Cannot get the top removed. Can anyone help? Is there a trick to it?
“If no water is in the cold tank please see the instructions for connecting the bottle and activating the pump” Yet these instructions don’t exist 🤔 Customer support number is a continuous loop telling you to email them. Nice
We got this recently and you have to push really hard to get water to come out. It loosened up for a little last week, but now the buttons are hard to press again. How do we fix it?
Thank you for your comment. We apologize for the trouble with your unit and are happy to assist in resolving your issue. If you can, please contact our support team at support@avalonh2o.com.
@@avalonsupport4794 Maybe I will, but I've alredy called about a year ago and unplugged and reset it. I hadn't used it in 9 months until this week, and it's freezing up again on the cold setting, and as of today the cool setting is frozen too. I can't find a thermostat adjustment, and at this point its just trash unless I can somehow get a new thermostat which seems bad.
Just purchased the A3 bottom loading model and as soon as I turned it on and let it run, it started leaking from the inside about minute or two after installing. Found this video and discovered one of the wires for the cold tank float valve was severed. Repaired it and it now runs great. It's a astonishing that the company allows these to be shipped out with such a critical defect!
No troubleshooting steps for the cold tank constantly freezing. Nice.
I also have an Avalon water dispenser that keeps freezing- and if you thought “hey it will stop if we just keep the ‘cold’ switch off,” you would be wrong. Even with the cold function is off- the water tank STILL freezes…
Same problem...
Potential buyers please read these alarming comments. I’ve had my Avalon A5black Bottleless dispenser for a little over 3 years and the unit doesn’t make cold water anymore. There seems to be no fix anywhere. For a unit costing around $230 it should last more than 3 years. Even my old Primo lasted 6 years before it went out. Do not buy Avalon. They are junk.
Man same thing happened to me. It only lasted a year and a half. Extremely disappointed
Same. Cold water jus startd slow flow last wk, now none at all. Instructions not helpin
Same. Cool still works but not cold. 1 year in.
Yupp it’s a known issue with Avalon. The cold water function will not last and after the one year warranty is up they will just tell you to buy a new unit. Avalon is expensive junk.
Same situation. WTF. !!😮😮
For those having intermittent issue of the water dispenser stopping pumping after running empty and putting a new bottle. It’s air in the waterline that locks the pump.
You’ll have to unplug the dispenser remove the top cover and then remove the cold water tank cover. The centerline hose connects to the bottle. From the cold tank cover you’ll need a straw to siphon water from the bottle. Once you do that the pump should now be primed and when you connect power it will suck water from the bottle and you’ll be ready to go.
mine would always dispense at first then after a day it stops dispensing, i just took the cover off like the instructions said and its completely frozen, may have damaged the unit by forcing the cover off while the components were stuck in ice... seems it always freezes, no wonder it keeps tripping my breaker
This worked for me. Thank you.
Yes! Finally the answer to this issue!
This issue was not discussed in the video so thank you!!
You the real mvp.
I've had this water dispenser for like 4 months and it doesn't make my water cold anymore. The water is actually not even room temperature, it's warm!
Same. Any progress on fixing?
@@MarcusHalverstram any progress??!!
My cold water won’t dispense any more. I don’t know if its cooling or not but it will not dispense. I will have to check is the button assembly was disconnected.
Need more info also! my top loading compressor keeps freezing and it won't produce cold water anymore
did you have any luck fixing this?@@apsirotin
None of my dispensers are working. Had the unit for about a year and a half. First the Cold stopped. It didn't bother me because I liked the Cool water anyway. But now the Hot water is not working and I the cool water is trickling out. This cooler is too expensive to have these issues this soon.
Were you able to get this fixed? I have the exact same issue.
@@hanzelnuts8446 nope. Threw the unit in the trash
Mine is doing the same thing. I have had it for 1 1/2 years. Did you try any troubleshooting before you threw it out?
Don’t buy junk Avalon. Lesson learned.
Same! Cold water stopped being cold after a year and a half. Their response. It's out of warranty, buy a new one. 😢 Horrible company!!!
The water in my tank is frozen. Any ideas?
Turn off for 3or4 day then turn back on
I wasn't able to completely lift off the water tank lid. I pryed it half way open to discover the water was completely frozrn.. I hope I didn’t damage the components.
I'm just under a year with my noisy machine. I called customer care, but they just tell me to visit a site or email them.
The machine constantly primes (That's what it sounds like) 2-5 times per minute.
I'll be in the living room and hear it, PURR a few seconds basically non stop for the last 7 months.
If anyone is wondering what sound I'm talking about... just drain all the water from the tanks in the cooler without a replacement bottle...then fill up a bottle and stick it in the cooler and listen to the pump charge/prime the cooler tanks.
That's what I hear on average.... 40 minutes an hour round the clock.
Now on my 2nd set of new filters and I have ZERO good things to say about this machine since the filters are so expensive.
Please contact support@avalonh2o.com to troubleshoot this issue.
Water is leaking out of the drainage outlet in the back. What is happening?
I literally just plugged mine in. Brand new. And it’s making a weird noise. Not the normal water dispenser noise. But it sounds like there’s a cell phone vibrating inside of the tank or something. It’s constant.
Same lol tighten the screw holding the grill thing on the back
3:20.. it seem two little black wires are disconnected..... But the guy dont take of care of that in this video??
You can tell this company doesn't know shít about maintenance. You NEVER let anything hang using electrical wiring as it'll wear and may even break the wiring causing you more headaches to an already shîtty product. "Avalon. The world's most reliable water coolers" 😂 MY AŠS!
My Avalon dispenser seems to dispense water extremely slow. especially from the cold side. I have a similar one at work and like most others it fills my water bottle in about 10seconds. My dispenser at home takes about a full minute to fill the same bottle. Any suggestions?
Mine is doing the same thing.The cold water is a trickle. The others are fine.
It's frozen. That's what happened to mine
Your compressor is running continously
@@jranthony98how did you defrost the water? I can’t even open the lid past a tiny crack because it’s all frozen and the whole bowl is insulated
These machines have an issue that will keep them from dispensing. They have a plastic cover that covers the switchboard, this cover tends to unclip and gets caught in between the buttons and connecting rods that actuate the dispensing. A simple fix is to uncover the top of the machine and push it back in to place.
I have Avalon A3 bottom loader and the top water container under the top hood is frozen, I let it melt and then it worked but then it refroze again the next day, anyone knows what’s up with that?
Hi, can you give me the reference of the integrated circuit of the LED board?
I still see white flakes after I cleaned it with vinegar solution. Will the self clean feature fix the problem?
Had mine for 6 years and I maintain it. No issue so far
Perfect insight! This video gets straight to the point! I love it and appreciate the effort and detail.
This video does not address the actual problem which could be multi faceted. In fact the video promotes changing the tank lid ( therefore selling the part in question), when replacing a wire would have been sufficient. Besides, not all coolers have a frozen tank (that is more the result of a poor design).
What kind of material holds the hot water?
why mY compressor, did not start? what is couse sir? what would I do? no current flows in compressor.. when i check.
It’s a lemon. Always something with this unit
Thank you for your comment. Please reach out to our support team at support@avalonh2o.com. They will gladly assist you with any issues you are having. Thank you
No they won't!
My unit keeps freezing up. I have to unplug for 2-3 days let it thaw then i can use it for a day or two before it does it again. Any suggestions.
Did you find a solution for this?
@@7535ale it can not be replaced, unfortunately. According to support service something inside the cooling system went bad and no way to fix it. So needless to say I wasted a lot of money on that for nothing.
Same issue 😔 I don’t know why they did put a thermostat on this thing.
Having this issue now, any suggestions or solutions?
@jhyfepro9811 if you have the same one I had it's not repairable according to costumer support
Mine is a year old and all of a sudden water doesn't dispense from the cool outlet. The lever is attached. It comes out of the cold only. What do I do
I am having the same issue.
@@rayannanmorris5635 same here...did all the trouble shooting and no COLD water, just cool
The cold water is too cold to get ice in the water chamber and no water could come out, but your machine design doesn't have a button to tune the temperature. This is the machine design flaw.
I also have the same problem. Ice blocked the water flow.
@@weixin20002000 Now, the cooling doesn't work at all, with the green light of cooling flashing. It's a signal that the machine is getting to its end of usage. I don't know how to repair it since there is not any message online.
Mine keeps freezing now! I have to break the ice down just to get it to slow again
Having the same issue. Tank is frozen and not sure how to fix
I have the same issue. I have a block of ice in the cold water tank.
Water pump randomly decided to keep pumping causing an overflow inside the tank. How do I prevent this?
me too were you able to find a solution
I found that if the hose is twisted then it over fills. Now you can't tell if its twisted because the hose looks like its supposed to rotate 360, I just spun the hose and tried it until the water stopped spilling. Was a nightmare
I’ve had mine for 14 months and it isn’t working properly. The water is freezing and there is no fix. They offered a 20% off coupon for my next purchase because my unit was out of the 12 month warranty. I’d avoid if possible
My primo warer depencer started flashing had to reset it now i am not getting hot water or cool water. Have had it for less then a yr.
The hot water is dispensing fine. The cool water has started to trickle when pushed and the cold water has stopped working please help
No cold water coming out
My unit is not getting cold
did you get this resolved?
This wasn't much helpful because my avalon water dispenser still wont pump any water out. I suspect the pump to be damaged. All hoses seem secure and the white lid to the water chamber is fitted in but water still wont pump out. Only 3 months of use. Please help. @avalonwater
I think I fixed this same issue. I have had intermittent problems where the pump would not run. My guess is that this was an airlock in the pump. With the power unplugged, I took the top cover off and removed the cold water lid. I siphoned water through the center feed in the lid (I stuck a straw in it and sucked the water through from the bottle). I quickly put my finger over the feed in the lid to keep the water from flowing back down. I closed the door, plugged it back in and water started to flow. We'll see how long this fix lasts.
I have noticed that this airlock issue seems to happen if someone tries to get water out when the red light is on. Once the red light comes on I like to stop and change the bottle. If you drain the tank dry you could end up with an airlock.
@@KmodeException thanks. This was exactly my issue. Following your steps worked.
Don't expect a garbage company to respond to a garbage product. They'll be getting a nasty negative review on BBB as well as Amazon.
Mine works all except the cold water. It does not cool.
same
Thank you!!!
My hot water is not working anymore.. I have to unplug then plug back the power then it works only one time.. any ideas ??
exactly the same issue as mine, what is the fix?
same as mine
is there any solution for that? when i plug it in i just hear "click" but water not getting hot
Im having a problem my hot and my cold do not dispenser water. Only my cool dispensers water.
Thank you for your comment. We apologize for the trouble with your unit and are happy to assist. Can you please email our support team at support@avalonh2o.com
Mine works but water taste funny, even after cleaning and rinsing.
POS.. I exchanged mine because the pump started not shutting off when the bottle was empty. The new one started doing that after the first bottle.
I got a brand new but it not hot and cold ( light not come on ). How do I fix it ?
Hi Steve, I bought a brand new and I had the same of your issue. Try to check the electric floating valve shown in minute 04:00, if the valve will not go up it will not give signal to activate the hot and cold and their lights will come ON. Try it and I hope it will work.
My hot water is not duspensibg pipping hot anymore can someone help with this issue please?
I simply cannot get the top off to inspect the cold tank! It’s stuck at the front. I tried lifting slightly and sliding it back like in the video, stretching the sides thinking it might be clipped in, but nothing! Cannot get the top removed. Can anyone help? Is there a trick to it?
Mine was the same way, just lift slightly and use a little force to pull out straight back. It's almost like a "snap" feature.
@@big_vern6300 fr its stuck like a mofo to the point it feels like its gonna break evry time i take it off
Anyone have the issue of it tasting like plastic after one day?
Ten months after buying no HOT WATER. Model
A4BLWTRCLR
Now what? I have lung cancer and can not get around too much these days. Sad.
Can you use a 4 gallon...first time I put in it clicked when replace with other does not click
“If no water is in the cold tank please see the instructions for connecting the bottle and activating the pump”
Yet these instructions don’t exist 🤔
Customer support number is a continuous loop telling you to email them. Nice
This is kind of trash! So what are the troubleshooting steps if water is trickling out (as if the spout is clogged)?
We got this recently and you have to push really hard to get water to come out. It loosened up for a little last week, but now the buttons are hard to press again. How do we fix it?
Hey did you get this fixed? I am having the same issue
Need help. My Avalon A1 hot water is not working. How can I fix it? Did it has any reset button? Or part to placement ?
Jesus, this makes me not want to get a bottom loading water dispenser.
The wires at the back is smelly.
My water is not cold
They are nice, but within 6 months my tank froze up. Can't get cold water out of it. Always freezes. Won't buy this brand again.
Thank you for your comment. We apologize for the trouble with your unit and are happy to assist in resolving your issue. If you can, please contact our support team at support@avalonh2o.com.
@@avalonsupport4794 Maybe I will, but I've alredy called about a year ago and unplugged and reset it. I hadn't used it in 9 months until this week, and it's freezing up again on the cold setting, and as of today the cool setting is frozen too. I can't find a thermostat adjustment, and at this point its just trash unless I can somehow get a new thermostat which seems bad.
Any luck? Mine just froze for the first time within 3 years of having it
@@JonnyeXoh do you have a link to one?
@@JonnyeXoh Thanks
I love you
i love you too