PMP Exam Practice Question and Answer -159 : Delay in the end-user training

"PMP Exam Practice Question and Answer -159 : Delay in the end-user training | PMP Exam Prep, Project Management, PMP Exam"
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The Scenario is:
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During the monthly review, your governance group raised a concern about the delay in the end-user training delivery activity. The delay was due to the non-availability of end-users, leading you to postpone the activity by one month. The governance group expressed dissatisfaction with your decision, stating that they could have managed the time for end-user training if they had been informed. They requested that such changes be communicated to them promptly.
What is the best step to prevent such events in the future?
A. Establish a protocol to escalate all issues related to transition and other stakeholders promptly.
B. Increase the frequency of governance reviews to a weekly basis to identify and address issues more quickly.
C. Ensure the governance group is included in all communication related to project issues.
D. Revisit and update the governance plan and escalation thresholds to provide clarity on escalation events and processes.
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Right Answer and Explanation:
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Correct Answer : D)
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PMP Exam Content Outline Mapping
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Process :
*Task 14 - Establish project governance structure
Business:
* Task 4 - Support organizational change
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Topics Covered
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Project Governance
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In this video, we delve into a PMP-style question focusing on handling governance and escalation in project management. The scenario involves a delay in end-user training delivery due to non-availability of end users. This led to a governance group's dissatisfaction and a request for prompt communication of such changes in the future.
Key Concepts Explained:
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1)Governance and Escalation Protocols:
**Establishing a protocol to escalate issues related to transitioning and other stakeholders promptly.
**Importance of a clear escalation threshold and proper communication management plan.
2) Frequency of Governance Reviews:
**Evaluating the need to increase the frequency of governance reviews to address issues more quickly.
**The balance between proactive and reactive approaches in project management.
3) Communication Management:
**Ensuring the governance group is included in communication related to project issues.
**The role of a communication management plan and the necessity to share issue logs when required.
4) Updating Governance Plans:
**Revisiting and updating the governance plan and escalation threshold to provide clarity on escalation events and processes.
**The importance of clear expectations and decision-making frameworks between project managers and governance groups.
By understanding these key concepts, you can enhance your project management skills and effectively manage governance and escalation in your projects. This video gives a detailed explanation of the best approach to handle such situations in your PMP exam and real-world scenarios.
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