Carnival Guest Angry About Expensive Change That Will Cost Them A lot Of Money | Disney Mega-Ship
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- Опубликовано: 16 июл 2024
- #cruisenews #travel #cruiseship
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We are a couple that are affected and this is why we are not happy.
We are experienced Carnival cruisers and have done about 30 B2B with several including the Naming Ceremonies.
Port Canaveral , Galveston, New York, New Orleans US Customs Port Authorities allowed B2B guests with Naming Ceremonies happening to simply walk off, get cleared by Customs and get right back on the ship like a typical B2B.
We always get the same cabin for both sailings , so we do not have to pack up.
However Carnival is saying Miami Customs said NO.
And I am actually ok with that except, Miami Customs told Carnival absolutely not
SIX MONTHS AGO!
Carnival’s error was not notifying the 300 B2B and letting them know.
Personally, we would have cancelled the 2nd cruise and booked a Virgin cruise we have been wanting to try or moved to the Carnival Sunrise that we have not sailed on yet for a fraction of the price .
But we did not make that choice originally because we are away from home for a month and I have 6 pieces of luggage .
I did not want to pack it up, haul it to a hotel, spend the night, haul 6 pieces of luggage back to the terminal and go through the check in process again and unpack for a 6 day cruise.
Also, this would have given people who are willing to keep the 2nd cruise the opportunity to book hotels ( use points - which is difficult to do last minute ) and make transportation arrangements ( especially is they are in a scooter - which a lot of our guests are). If you have a scooter, you do not just walk out and hail a taxi.
And then there is the gnawing feeling of WHY we were not informed . Was it sheer Carnival incompetence or did they not want 300 people cancelling the 2nd cruise?
This is why the “hey we want you to come to the Naming Ceremony for 5 hours “ is to me insulting .
We were not invited because we are special to Carnival.
We were invited because Carnival’s incompetence is going to cost us $100’s of unexpected costs and they want to give us a cookie !
We declined the Naming Ceremony invitation.
My wife and I just got off the Celebrity Summit in Miami on 11/10/22 going through customs with a facial scan. That was it. We did not even slow down as we exited pulling our own luggage. Sorry to hear someone is being such an ass in your case.
But isn’t a typical B2B a cruise that leaves the same day you get back from a cruise? This one leaves a full day later.
But the ship leaves the next day. Why would they allow you to stay on the ship for a night when it's not sailing... Why would anyone assume they were allowed to stay on board?
Wow this type of situation should’ve been transparent from the beginning. Informing quest well in advance. I’m heading to Brisbane next year in December and they are sending stuff now that might change so its possible to keep people informed.
@@pearlno6618 Because cruise ships OFTEN stay in ports all over the world overnight with guests onboard. This is nothing new.
Disney just raised their park admission prices again for the 2nd time this year! I live in Florida and REFUSE to have anything to do with Disney ever again!
Good for you! I wish folks would boycott Disney until they stop being so damn greedy.
I'm with you. Between their sky rocketing prices and the new movies which are unwatchable due to woke messages/scenes or the fact that since they adquired Marvel, Marvel movies are just a lame. If feel like Disney want to go out of business.
Disney is crazy. No more for me until there are some drastic changes. Next time I do a park it's going to be Universal
Disney's become a company of pedophile groomers. That's a solid boycott
well i refuse to have anything to do with them for a different reason. i hate kids
You get back on the 20th and the next cruise doesn’t leave till the 21st. Did they think they could stay on the ship for a whole extra day? Maybe it’s me but I would have assumed that I would need a hotel for one night when I booked the cruises.
I was thinking this to as a one day break between cruises does not sound like B2B to me. My understanding was that a B2B was a same day turnaround. I guess my question is has anyone else did a B2B with an overnight on the ship departing the next day?
@@TIFFandDRETV Nope.....cruise ships OFTEN stay overnight in ports with guests onboard
That is what a B2B is, you do not get off the the ship, if you do get off the ship then it is not B2B it is simply another separate cruise.
I 100% think they should make allowances for people doing back to back’s. They’re generally aren’t that many people aboard that do back to back. Even though they might have to disembark for a few hours… It should not be overnight. Those rooms could be cleaned first possibly so other people could get back on… Or have the people just spend the time in a common area until their new rooms are clean
That is how they do it, b2b passengers are dedicated to a meeting point, wait to be escorted to customs then back on board. Hang out once again with a drink, get your picture taken and off you go! The people doing the complaining here are not on a b2b cruise. The ship docks in Miami, spends the balance of that day tied up and does not leave until the next day. These winers are looking for a free nights accommodation and free meals. When booked it was not booked b2b but 2 totally separate cruises with no connection. I can understand how someone would prefer to leave their 6 bags of luggage on board so they won’t have to drag it around but then I wonder what!? 6 suitcases! you have to learn to pack lighter, wow!
We did a b2b Alaska cruise w/Princess last summer; didn’t even have to gather anywhere! We used the morning time to take a hot tub and no-one was around. A lovely day in Seattle! Luxury!
@@joandouglas9000 you didn’t have to disembark to pass through customs?
@@TripReviews nope, we received a letter the night before letting us know that we could stay in our room, or use the ship’s facilities or go ashore in Seattle. If we had gone ashore we would have gone through Customs on the way back in. We thought it was the strangest thing as everyone told us we would probably meet up with fellow b2b-ers and wait and yet we didn’t!
@@TripReviews no, it was quite odd. we received a letter 2 days before disembarkation notifying us that we didn’t have to do anything! we could stay on the Discovery but if we got off we would go through Customs at that time. otherwise, we’d visit them when we finished our cruise a week later. we took advantage of the empty lido deck hot tub and had a nice walk around the empty perimeter.
last week in the middle of a California Coastal aboard the Royal we were notified that all passengers would get off the next morning in San Diego, by 9:30AM, go through Customs and when EVERYONE had seen an agent then we could all get back on. if you wanted to leave of course you were free to go but if you didn’t want to leave yet, or leave at all, you had to wait. and so about 1000 passengers waited until 10:30 to get back on. 2 people aboard held us up for an extra hour until located and escorted off. hot beverages and pastries were available. sadly the disembarkation was staggered so some folks waited from 7:30! it wasn’t fun.
When vista came over years ago when we docked in New York there was a 3 day gap to the first sailing. The b2b people were allowed to use it as their hotel. Only about 30 or so of us. So we stayed on the ship while docked for 3 days. It was nice not having to worry about a hotel. We were treated very well with special events planned. So this is the first time I’ve ever heard of them making you get off.
It depends on the ship and schedule how they handle back to back passengers. We were recently on the Carnival Legend, and the day before the first cruise ended, we were told we didn't have to disembark and then go through embarkation again after all. We were booked in the same stateroom for both cruises.
Depends on the country/port - we did have to walk off so the ship could zero out and then went right back on the ship. In Amsterdam and Helsinki we did not have to do any final check out. Would not make me happy to add that hotel night in the middle.
And that’s the way it should be
Hi Jay... we are currently sailing with you (hope you and Lauren enjoyed the champagne 🍾) - we are not doing the BTB sailing. Point of clarification, John Heald was asked about 6 months ago about staying on board for those booked on the BTB and he said no... it wasn't possible. So if he knew about it, Customer Service should have and a call to them would have confirmed it.
I would be upset too with the hotel situation back to back. Carnival should have definitely notified sailers as far in advance pre-sailing as possible. It would have been even better. If they worked with a few hotels to block off rooms and offer a discount to book through them or some other service for convenience.
A b2b is scheduled as you arrive in the morning get off the ship. Then return the same day later & it departs so this is not a b2b as it’s overnighting. It’s 2 separate cruises. Did people just think they stay overnight on the ship at no cost & depart the next day. It’s on them for not understanding.
Exactly!
If sold as a back to back cruise then yes they are supposed to stay on the ship same cabin.:- Definition
A back-to-back cruise (often abbreviated as B2B on Cruise Critic's message board community) is simply two voyages booked one after another on the same ship. Rather than getting off after one seven-day Caribbean cruise, for example, a couple might elect to stay onboard for the next voyage the ship operates.
My housemate was supposed to be on the transatlantic, and then the innagural. We knew MONTHS ago that he would have to disembark completely on the 27th and reboard on the 28th. This really should not have been a surprise to anyone!
Exactly. The next cruise leaves a full day later. Not the same day.
@@Rainflower7494 That doesn't matter.....ships stay overnight with guests all the time all over the world
cjack....curious, as you don't say, did you get NOTIFIED by Carnival of this or did they just assume this would be the case?????
@@TravelingStageManager If my memory serves, someone in one of the sailing specific groups for the 6 night inagural asked John Heald months ago and posted the response to the group. (This was several months ago.)
@@TravelingStageManageryes, of course they stay overnight all over the world. And people PAY for those nights as part of a cruise they booked. No one booked this particular night. No one paid for it. They booked two separate cruises on two separate days.
They told them that way ahead of time. Not just now. It has been in the groups forever. John Heald even said it about a month ago. So it was not last minute. The only thing was that they where trying to see if they could keep their luggage but they said don't count on it.
just do what I used to when I had to travel and had weather delays etc..... crash at the airport for 8 hours and come back
Thanks for your very relevant info. Looking forward to your interviews. Your 15 days onboard have really flown by! De Elaine la profe de NJ
I will be on the Transatlantic cruise for the Jubilee and on the inaugural cruise from Galveston and my PVP told me upfront when I booked both that I would have to disembark once the ship arrived in Galveston. Then I would have to go through embarkation the next day. I am glad that I had someone to look out for me because I would probably be in the same predicament.
That’s not good for passengers during back to back having to find hotels at the last minute….. hopefully several will come together and lessen the cost by doubling up on those hotel rooms! It’s only a few hours of discomfort but I would definitely be a little upset as well! Thanks for sharing
Wait, wait, wait!.. that’s it? Was Jay talking?… Who won the bean bag toss game??? Now I’ll never know 🤦♂️😕… 😂
Haha the lady to the left😂
When the first bag went by I thought someone threw something at him🤣
😂😂😂🤘
Happy sailing. Hmnn wonder if Jay has plans for a new years cruise/vacation planned. Maybe a cruise around Hawaii & stay on the islands?
"The mouse has a lot of cheese" :) Good stuff!
My very first cruise was a cruise on the Disney Dream back in May. I much prefer the Disney Dream over the new Wish. Another reason to choose the Dream over the Wish is the Dream is now sailing out of Miami.
We just did our very first cruise on the Disney Dream at the end of October 2022. Beautiful ship; beautiful weather; beautiful private island. And especially beautiful crew. Loved it all.
There is no way I’d ever sail on a ship with 9,000 passengers but less room than the Wonder of the Seas that holds ~5,000…..just imagine how many kids that would be!😱🤦🏻♀️
I can’t believe DCL is really buying the Global Dream! I can’t wait to see something truly unique within their fleet.
Thank you for your video, love your voice and smile!
I love DCL and hopefully with the price being right I would be on that one.
I can't imagine having a sailing end on one day, the "BTB" portion start on next day and not have booked a room for the night between the bookings. Was Carnival suppose to take care of them for the extra night for free??
I just came off a B2B on the Carnival Pride and didn’t have to get off. I just had to come downstairs and get in a line and get a new card and picture.
Exactly strange people have no idea what a B2B means.
Interested in the Disney news, I've done the 4 classic ship, hoping to do the wish soon. But this one will be so much larger, I honestly don't know if that's good or bad. And you say it won't go to USA. I'm guessing it's too big for Europe too, so where will it be going? Asia? Australia?
Loving your video's
I definitely will not be going on a Disney ship ever however I would love to see YOU go on one and give a HONEST opinion 🤔🤣
I was watching the people in the background more than watching you without meaning to... LOL! Distracting background!
What a screwup by Carnival. They need to find them hotels and provide transportation to and from said hotels.
I thought back to back was when one cruise ends and later in THE SAME DAY the second cruise starts.
Who would expect a free day of cruising.
Back to back rules are different in Europe and US. We did back to back a few years ago on Oasis of the Seas out of Miami and had to disembark for an hour and get back on. We were told it is a law in the US. However this year we did back to back on Celebrity Edge out of Rome and we only had to go to a room and exchange our sea pass cards. Did not have to get off.
They are not divert. ere is the definition of B2B cruises. It is not my definition. -
A back-to-back cruise (often abbreviated as B2B on Cruise Critic's message board community) is simply two voyages booked one after another on the same ship. Rather than getting off after one seven-day Caribbean cruise, for example, a couple might elect to stay onboard for the next voyage the ship operates.
That's a great background to record your show.
How did they find out at the last second? 1st cruise ends on the 20th, second cruise begins 21st. Seems they should have been able to understand that when booking
Because all B2Bs that included a Naming Ceremony have always allowed B2B passengers to stay onboard.
Or as Carnival says “as is customary “.
Btw , we did not assume it would be “ as usual” . We contacted the Diamond Desk when we booked well over a year ago and confirmed we could stay onboard .
@@davidpowell1327 sounds like you have a very legitimate complaint
Exactly. Back to back’s normally leave the same day not a full day later. They’re not going to let you stay on the ship overnight.
Nice spirited game of Cornhole going on behind you
I won’t be sailing with Disney as long as they have the old muster drill. They have just gone back to the old muster and a lot of people aren’t happy and I won’t be going on a Disney cruise as long as the old way is in place.
I have never been on a cruise. The things I see and hear don't make me want to take one.
Brother love ur videos!!!! If u look closely to that picture of the new Disney ship it will have 6 funnels!!!!
This is not a true b2b cruise. The ship is ending one cruise, sitting in port overnight and beginning a completely new cruise 2 days after. It’s like a 15 day, cruise, ship doesn’t sail right away stays tied up, ship begins a 6 day or whatever. Not the same. The days/nights paid for on each cruise has one overnight no cruise in between. These people are looking for a free nights accommodation, nothing more.
Try the 5 Day Baja Diwney Cruise out of San Diego to try a Disney Cruise.
Smaller ship, but classy service and great food.
The situation with the B2B cruisers sucks...hotel prices will definitely be sky high...maybe some people will sleep in the airport for the night..hmm!
Going on the voyager of the seas in april!
I was on Norwegian Cruise Line in January 2022, they offered us at no additional cost when we booked PCR test for our return home. Four days into our cruise we received a letter stating that they were no longer covering the cost. That was a cost of $150 each (family of four) that we were not expecting. Now I will no longer travel with Norwegian again.
This is actually the first time I've seen this lovely promenade deck that you shot this video from - it looks BEAUTIFUL!
Im on the Celebration next and he’s right, hotels for the night of the 20th aren’t cheap. Luckily I had hotel points. Anywho, hurry up and get off so I can get on 😅
That stinks that a) they need to find a room and b) that they weren't given any notice!
I will not sail on that new Disney ship. I don't do larger ships, my brain can't calculate why the whole thing doesn't flip over!
Its not just Hotel ,Its the imposition of Transportation , Meals away from the ship , just the Hassel of it all ! $$$$$$$$$
I'll never go on a Disney Cruise, too much $$ for what you get. Money better spent at Disney World than an RCL cruise after.
See you soon in Piano bar my friend…🎉🎉
The rendering of the new Disney ship actually shows 6 funnels.
The Disney Titanic! Yay!
I think that’s unacceptable. Hotel, transportation, inconvenience etc.
Why is it unacceptable to expect people to get off the cruise ship when their cruise is over, though. Apparently some people assumed they’d be allowed to spend a night on a cruise ship they didn’t book, which seems odd. But that’s on them. Right? They didn’t book that night or pay for it, so what’s the issue?
That’s terrible. In my opinion since Carnival is requiring people to disembark the ship, Carnival should be required to pay for the hotel stay. It’s last minute and everyone may not have the money.carnival should have notified all involved and they could have at least blocked off enough rooms for all involved.
I'm worried about my food and ⛽.Nice ship.
Please no young kids on a cruise Would never cruise Disney for that reason parents just don't parent are children anymore and I raised 5
The Disney ship acquisition will have six funnels not three, once the conversion is completed.
Ummmm, that’s common sense. Cruise ends on one day and next cruise is the next day. That means you have to leave the ship. It’s technically not a back to back. A back 2 back, by definition, is when you dock, disembark,-and embark all in the same day. There are things that the ship has to do once is docks. Hence the day in between. If you assumed, thats on you. Maybe you should of inquired. Check the hotel airports,they offer free shuttles to and from the port
John Heald said months ago that this was the case
The global dream Disney ship if you look actually has 6 funnels
Disney largest cruise ship in the world Royal Caribbean "Hold my beer" 😀 😄
A Mickey Mouse Titanic? " Say it ain't so" lol
It’s all about the money honey 🍯 ❤❤❤
6000 passengers in a metal bowl on the ocean. MAYBE someone could pay me to be on that if my room was so amazing that I didn't have to leave it.
Nahhh… I been heard months ago that the people doing the b2b inaugural had to debark for one day. The people complaining didn’t do their due diligence.
They should be pissed that happened to me on ncl only it was a week.
Nice video, I thought Royal has the top 5 biggest ships in the world.
I favor Disney stuff so Carnita and I will probably sail on the new Disney ship.
Hello , have a great trip Sir.
I won’t go to 9000 passages Disney Cruise. It is too many people.
It sounds like that they are not being fair to the back to back cruisers. There should be a better transition for them. Either give them a voucher of some kind for an overlay or let them stay on the ship until there rooms are ready. I’ve never done a back to back so I’m not sure what can be done out of fairness.
If this were a back to back it would make sense. But this isn’t. A back to back is two cruises that return and then depart on the same day. These people booked two totally separate cruises with a day in between. Would you assume you’d just be allowed to hang out on the cruise in between two separate sailings? I wouldn’t. And I don’t recommend trying it 😂
I get why passengers are upset. I'm just not understanding why folks didn't just book hotel just in case. If ship doesn't sail until 21st, having to disembark shouldn't be a surprise. 2019 yes maybe .2020 Rona Barrett in charge.
Wow. The passengers in need of a hotel should contact their travel agent if they used one to book their cruise to help them get a last minute deal. Right now there are Black Friday Deals for Hotels and Cruises. Wish I was able to assist them. Hope things work out for them. #traveladvisor
Ok Jay, I have to ask, what is that merchandise on the bottom of the page that looks like underpants?
But…it’s not a back to back cruise if they done disembark/embark on the same day. Right? I’ve never heard of a cruise line allowing you to stay onboard for free, but I guess it could happen. I just wouldn’t assume that, ever, under any circumstances. If you booked a hotel for 2 nights and then skipped a night and booked it for three more, would you expect to be allowed to stay at the hotel for the in-between night? That just seems like a strange assumption. But if Carnival published guidance saying passengers could stay on board for free - in that case wouldn’t carnival reimburse people? Or at the very least, travel insurance. Something’s off here.
The Disney Global dream is only 209,000 tons and have 6000 passages RCL Harmony of the sea is 226,963 tons and 6780 passages
Am I the only one that thinks it looks like there is 6 funnels on the new Disney ship (the old global dream) in the mock up?
My dad and I love cruises. We historically chose ships other than ccl, but the other day there was yet another story describing fist fights on carnival. My father in jest asked if we should try CCL to to witness some of different kind of cruising and the shenanigans in contrast of the rather boring cruises we've most recently experienced on other ships. My question is....are fights on ccl that common? Does the originating departure port have a large influence on the potential of a circus (violent) atmosphere ? Serious question btw. 🤔
I have not witnessed any fights on any of my Carnival cruises
I have been on several Carnival cruises... we leave out of New Orleans or Galveston, once out of Mobile. Never experienced any fights or major disturbances.
I have sailed out of Jacksonville, Charleston, and Miami this year, and will sail out of Port Canaveral in a couple of weeks. I heard there was a fight on the last night on my Charleston cruise, but I was apparently in bed. Heard of nothing on the other cruises. People are going to be stupid anywhere you go, but there are not fights just constantly breaking out all over the ships.
We’ll Carnival is more of a Party atmosphere ship. People are more laid back and loves to Party. Other cruise lines are just mellow 😆
Thanksgiving week…..good luck with that. Also I don’t like what I see. No privacy on balconies plus noise from the deck. Just another reason to avoid Carnival
So they arrive in Miami late at night and have to find a room to stay in until morning? Their agents should be out putting a hold on 300 rooms across the city.
Call us a couple of crazy Aussies, but….. I kinda don’t understand the fuss….the ship docks in Miami on Sunday 20 November and the next cruise leaves Miami on 21 November. Ummm, doesn’t this mean there’s a night between? We’re booked on B2B cruises on here too, but understood ( or did we just take it as a given??) that we’d need a night’s accommodation between sailings. We’re having an absolute blast in here, looking forward to the next one, then Radiance and finally Panorama before we head back to Oz. Gotta be happy ‘bout that ! ⚓️🥂
Nope, anything over 3k passengers too many for me. Try enjoying an amenity or getting in a restaurant on a 6-9k passenger ship. And debark takes a minute. We enjoy the small to mid size NCL ships the best. Next to Disney, they have best service staff we have experienced, at half the cost. Not dissing the Mega ship cruisers, to each his own., just not for me.
Pray for Haiti and Puerto Rico 🇵🇷 ❤
What do you expect? It’s the mouse who roars and will continue to do so.
Thats weird, I have a cruise booked on the 27th , that was billed as the maiden voyage from the states. Must of misunderstood.
This is because these days many people notice I said many have no idea what a B2B cues is and a maiden voyage is the very first voyage a ship makes not the second or third voyage.
It’s not a b2b when there is a day difference
While I’ve been on cruises that you needed you disembark for a full day we’ve been offered tours for that day. In several cases it was because of Noro!
The only time I saw folks required to get off overnight was when we actually arrived the day before the next cruise was to sail. Yes, this happened because of Ian. Our 4 day cruise was extended 2 days and the 3 day that followed ours was cancelled thus leaving 1 day that wasn’t a cruise day until the next embarkation.
On transatlantic sailings into Miami, the rules are at best wonky: but there’s usually not an overnight involved. Getting through customer, immigrations etc with a ship that’s just arrived has all sorts of hurdles.
Hoping you get better info soon.
This could be a problem if you have a land-allergy.
DO NOT DO THE DISNEY WISH!!! TAKE THE DREAM OR FANTASY
The largest cruise ship on the entire planet? When did the Carnival celebration become bigger than Wonder of the Seas?
Jay. I know you don’t have a script. But Royal has the largest ships. No cruise line comes close. Oasis class 240,000 gross tons. Carnival’s largest ship is 182,000 gross tons
Please do a Disney cruise. Do a Dream cruise because it much cheaper.
I'm a huge DCL fan and I could help with any questions.
This is an immigrations rule and NOT Carnival's fault. Guests were told before sailing.
Carnival really dropped the ball on the b2b ..I'm having trouble getting a hotel for a celebration cruise in Jan, so can't imagine how these people will fare w couple days notice..ideally they should b able to sleep in there cabin & vacate ship in the a.m for several hrs .. a little good PR goes a long way. they should at least get obc for there trouble..
Disney should adjust the category prices in lieu of smaller cabins..but they won't unless
New (old) CEO Isen makes radical changes to the business model of.. $$ is king.
Lookin 4ward to ur celebration reviews !
As someone who was a self admitted Disney Freak I only sailed on Disney from 2016 until the shut down spending around 20 nights a year at sea. Then Disney pulled it's little stunt of catering the the shareholders and board of directors instead of the fans and priced gouged the day lights out of us souring my feelings for Disney Travel. If you need to for your RUclips business (and lord knows there are a whole lot of brainwashed Disney Fans who ignore all the nonsense who will drive up your views with a title like "First Time on A Disney Cruise, Was it Worth It?") go ahead and do it just to get it out of the way... as a business with a budget though.... unless you can write off the cost... the dollar value is not there for a Disney cruise. This is from a former die hard Disney Fan who created a facegroup page devoted to recipes that morphed into recipes and news... now I almost never post there I am so jaded.
Just cruised on Royal Caribbean and flew in a day early. Hotel cost was over two hundred dollars. I would be upset to pay that extra money.
I have sailed with Disney many times. They are amazing. However, they are expensive!
Would you really be upset about having to pay for a hotel on nights when you don’t have a cruise booked? That seems like a strange thing to be mad about. Who should pay for their hotel for the nights they are on vacation but not on the cruise? Carnival?
@@jahbern I'll never really have the opportunity to do a back to back, however I would be upset to have the additional cost. I thought that was the point to just remain on the ship and continue cruising.
Not a true back to back. People booked two cruises with separate confirmation numbers assuming it was back to back when it was not.
Guest IS not happy! Guests ARE not happy!
Buy a cruiseship, raise prices, layoffs and have hiring freeze
Hotel cost Holiday Inn $200-$389
6000 guests but how many crew?
I thought that Wonder of the Seas was the largest ship in the world?
Like I said, in the video wonder of these is the largest cruise ship in the world. global dream is the largest ship by capacity
@@JSHIPLIFE sorry I was replying to when you started the video stating you were on the carnival celebration, the largest Cruise ship in the world.