I’m often working in restaurants and stuff where customers can be real hard work. And I’m also french, this literally made my day. I’ll definitely use that some day when my patience is dead 🤣💪🏻
The original saying was “the customer is always right in matters of taste”. It meant that if a customer wanted to by something ugly that didn’t suit them, you smiled, and sold it to them because they are right. It never meant the customer has the right to be an asshole or treat people like crap.
...and I just googled it and the original quotation was "a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field", very successful retailers.
There are so many sayings that get misused and misquoted, such as saying a person is a "bad apple" so they are an exception. NOT what the original quote said! The phrase is often interpreted erroneously by implying that a bad apple is not representative of the whole, when in fact the term stems from the larger phrase "one bad apple can spoil the barrel," which suggests that the negativity is not an isolated incident. Another one is "Money is the root of all evil"... WRONG! It's the LOVE of money that is the root of all evil, meaning that greed and selfishness is the problem, not the currency itself. There are so many of these misquotes, Charlotte could make a video on the topic.
It should mostly be used in a market-wide sense. The customer is always right is more advice to executives than cashiers on the front lines. "The customer base is always right so if your products or marketing aren't working listen to them" kind of thing.
My very first boss, when I had a summer job at Toronto airport, said: "The customer is the king, but you are not his slave." That advice has followed me all my life (I worked for a tour operator) and served me well. Boundaries are important.
You had a good first boss. Wish they all were like that. I had one that one time wanted one of the employess to drive to the closest competing drug store and buy one of their products to sell to our customer because we ran out of it. Um.....no.
@@marye3974 yes, he was an old-school gentleman. He expected us to work hard, but stood behind us if there was any trouble. Wish all bosses were like him!
One of the managers at Taco Bell (my first job) always had my back, it was awesome, I’m glad other people had really good bosses as well when they’re at their first job.
One of my old bosses had a sign up in store (retail) "We are in the business of CUSTOMER SERVICE. We are not the CUSTOMER'S SERVANT." He would also kick people out who were nasty to the staff. Best boss I ever had.
Something I will never forget is my boss telling me, “The customer is not the king, they are a guest and we expect them to behave that way.” I think more people should think this way.
My motto: "buyers are liars." They will say, scream and do anything to get what they want regardless of who they are interacting with, and they have no shame. Just pure entitlement.
I had a client who, from the moment I took his call started yelling at me. I told him that he was rude and disconnected the line. Being a newbie, I thought for sure I would lose my job, so I went to my boss and informed her of the situation and, she replied, "not to worry, you do not have to take abuse from anyone." He called back asking for me a second time and I hung up again. On the third call, he asked for the manager and went off on her also. She told him that he was abusive and that she would not tolerate his behavior and promptly hung up! She was the best boss ever! We worked together for fifteen years and became friends. Twenty-seven years later, we are best friends! BTW, this was a real estate title insurance company (million-dollar closings). Treat everyone with respect and kindness!
I was working drive through at Starbucks when an older lady walks in and declares she has a mobile order. My coworker working front register stops what he’s doing and looks for a mobile order but it’s slow and there’s literally no open mobile orders. After several minutes of him trying to figure out what her order is and her huffing and giving vague answers, she finally tells him that she ordered a whole roast chicken. He and I look at each other. “Ma’am, this is a Starbucks. The Mediterranean place is next door” she looks around like she finally noticed where she was and walked out without a word. Four minutes later I get someone in drive through “welcome to Starbucks, what can I get started for you?” “I have a mobile order for a whole roast chicken” “… ma’am, this is still Starbucks.”
Makes you kind of wonder how she has survived this long. Or maybe she's starting dementia or Alzheimer's. It's rather sad, though, when you think about it, even if it seems funny at first.
My two favorite questions asked by customers at a deli I worked as a cook at: 1) is a cup smaller than a bowl? (Referring to our bread bowls/cups for soup) 2) is the Asian Chicken Vermicelli salad vegan? ( the four of us behind the counter just stared at her until she had her “oh duh! Thanks I would like a lb of it”) Rofl!
I'm "older" (old fart boomer, actually) and I have worked in retail so I know the crap people have to deal with. I have always thanked the retail workers, but now I do a bit more. Since the start of the pandemic, I have been shopping for myself and my elderly father so he doesn't have to expose himself to covid (we don't live together). It means I have two sets of groceries to bag -- it all goes on one purchase ticket, but I need the stuff bagged separately. If there isn't a bagger on the line, I'll bag it myself. At the end of the transaction, I always say "thank you for being here, and thank you for your patience with my double load of stuff. Stay safe." Most just say "no worries" while a few have looked surprised and said "thank you, I needed to hear that." I've told a few friends and co-workers about this and they've been doing the same.
I remember working at Baskin Robbins when I was 16 and a woman came in for her free birthday scoop. I got her a kids scoop and she complained, “BUT I’M NOT A KID!” I told her that’s the policy and she screamed at me that she was never coming back to that store again. She then waited outside, glaring in the window at me while making gestures that indicated she was going to fight me 😂
I have the mental image of a woman angrily shaking her fist with one hand and (still angrily) licking a tiny ice cream cone in the other. Thank you for this.
I worked at a MAC store. MAC has a policy that if you bring in 6 used makeup containers, you get a free lipstick of your choice. But it has to be regular sized items. I had numerous customers bring in things that we dont accept, like mini products or even packaging that isnt MAC. Or they would want a lipgloss or highlighter instead. I had one lady get so mad at me, yelling "what does it matter if its MAC or not if its helping the environment?" She brought in all Wet and Wild containers. Its like damn lady, I dunno, i just work here, i dont make the policy.
I agree. As a matter of fact most places I frequent, the staff are very happy to see me. And im pushing 60. Being a decent human being costs £0.00. (And I get loads of cheeky freebies 😉)
It's like I told somebody else on here. Most of the entitled and obnoxious people are at least 40 and up. But most older people in general aren't rude.
I had a technique that usually stopped people from going to the manager. I would point to my name tag, encourage them to copy my name carefully so there was no mistake who it was. When they see you're not worried how your manager will react, it knocks all the stupid, stupid wind out of their sails. But I still hated having people yell and threaten even if they never followed up. A person like that can turn your stomach upside down and make the rest of your day black and sad...
Oh I've so done this, too. I've given them my employee number and my full name lmao And I can see them slowing down in their thoughts... Like, oh wait, she doesn't care if i call the manager, what do I do now? Lmao
One time as I was working a closing shift at the grocery store I used to manage, I heard a conversation up front at the registers becoming very heated, insanely fast. I was hustling from the holiday display I was setting up when it blew up into full on cursing and found a woman chewing out my cashier for a technical issue with the register. Instead of simply picking up her two items (ice cream and a can of chili) and moving to the next check stand over where the second cashier was completely open and beckoning her, she threw a huge tantrum and was telling the (now petrified) young lady to "f off!" and "this s--- is so stupid!" I immediately grabbed her items and told her to stop her nonsense and leave. It went as such: Me- I think it's time you get out. Her-Not until I buy what I came for! Me- Then stop your yelling and pay for it and go, or just get out now, but you will not talk to my coworkers like that. Her-I can't believe this! I'm never coming back! Me- Great, I'm looking forward to it.
I was telling my boss just yesterday that retail workers should be able to act like the soup Nazi from Seinfeld. Whenever a customer wants to argue about something stupid. "No sale for you! Get out of my store!"
That phrase has also been grossly misinterpreted. It never meant that the customer gets to be a colossal ass 'just because'. The phrase was coined with regard to inventory. Basically, it means, "Your inventory should consist of products your customers want to buy, and NOT stuff that never sells." The last time someone tried that 'the customer is always right' crap on me, I replied, '... said no intelligent person EVER.'
@@janeysiegrist5061 Honestly, in a situation where everybody wants to be civil, “the customer is always right” is not a bad business model. It makes for repeat customers-and no harm done as long as the customer doesn’t abuse the privilege.
That whole 'customer is right' stuff was started by Timothy E. Eaton when he started the Eaton's department stores in1869 in downtown Toronto. At that time, he would ship articles, mostly tools and implements and farming type clothes mainly needed for farming communities out to the prairies, etc. Because one couldn't see exactly from the catalogue what the item was really like, if the customer wasn't happy with the product for any reason (meaning size, shape, weight, strength they could return it.) Of course back then the mostly uneducated farm communities had more 'common sense and respect' than most people today and that is why T. E. Eaton said the customer was always right - believing common sense would prevail in why the product wasn't satisfactory. The company also sold lots and lots of small wood stoves for heating the sod huts and smaller prairie cabins of the day. I'll betcha he wishes he never said that if he could see the ignoramuses that walk the earth in this day and age. Such a sad state of affairs.
There is such a thing as "a regular" but the customer is NOT the one that gets to designate it, the person at the establishment bestows this title upon you. And if you ever want to be considered a regular, tip really well, or make a point to give the server a gift/bonus in an envelope at holidays and such...THAT is how you make yourself memorable to a server.
Yep. I used to work at an ice cream shop. This lady would come in a couple times a week and always ordered the exact same thing, would chat with me and my manager, was always very nice. So she was a regular and didn't need to tell me her order, but even then, she'd say what her order was unless I was like "the usual for today?"
Just being kind is enough for us to remember you the tip is a bonus. Of course acting like a jerk or someone who thinks they are funny allows to remember you too and put on a do not serve list. So people be kind to the hard workers more so this close to Christmas they are already dealing with chaos as it is.
I lived in San Francisco in the early '80s. Every morning I stopped at a little coffee shop near my job for my morning caffeine fix. There were no tables, only a counter, and the woman working there was an older Asian woman who didn't seem to have anyone else working with her. Anyway, the first time I went there, she didn't smile at anyone, grunted at customers, and said nothing. I noticed no one was cordial to her, either, and from the change I saw them slap on the counter for their coffee, it was obvious no one was tipping her. So I gave her a 100% tip (coffee was only $1.50 so it wasn't like I was funding a country). She went to get change and I said it was okay - the extra was for her. Her face lit up, and every morning I'd pay double for my coffee, and the woman not only smiled at me when I came in, but soon started talking to me. By the time I left to go back to New York a year later, she had told me about her family, showed me pictures of her kids and grandkids, said she was from South Vietnam, and that she'd worked in America for her family's restaurant until she had saved up enough to start her own business (the coffee shop) many years later. Apparently, her parents were upset because she had struck out on her own instead of staying with the family business, so no one would work with her (her husband had passed before she started her business). She didn't think any Americans would want to work for her, but by the end of that year, she had finally hired three more people (all young, American, and awesome). Being kind, especially when someone seems deeply unhappy, is always a good thing.
Exactly. And don’t expect people remember your favorite drink. If you’re kind and you really do come often and spend/tip well, they may do so on their own after a while. Being a regular is an honor that must be earned, not demanded.
When I used to work in retail customer service, I had a customer say “The customer is always right”. I looked them in the eyes and said “that’s what a customer says when they know that they are wrong “.
The company that I worked for had very strict rules. As a property manager, I didn’t have a right to change the rules. So the customer and I were arguing for around 10 minutes when he pulled out the “customer is always right” card. By that time I was so frazzled and just blurted it out. Thank God my manager liked me. Lol
That's really such a trigger word for anybody who works in customer service. If a regular tells me that in jest I'll say "not always." But I think my people, regulars and coworkers, can tell when a customer is really irritating me. It don't happen often cause I'm pretty patient and good at compartmentalization. But when a customer is really irritating me to my soul, I get really quiet. And not cause I don't know what to say, but because they don't want me to pop off on them or they're gonna look like a fool.
I attended a customer service seminar once because I was forced to by an employer. She got angry because I turned a client away for being 4 hours late for her Old English Sheepdog's grooming appointment which would have put me way behind on the other 6 dogs I had that day. She really didn't like that the customer service seminar reinforced what I had done and said the customer isn't always right. One of the anecdotes in the seminar was of an airline CSA who had a very belligerent minor celebrity jump to the front of the line demanding to be helped first. When the agent politely asked him to wait his turn, he loudly yelled "Do you know who I am?" Without skipping a beat, she got on the intercom and said, "Ladies and gentlemen, we have a gentlemen at the counter who seems to have amnesia and needs to be identified as soon as possible." She proceeded to describe him and what he was wearing and which counter he was at.
Your employer was short-sighted about the fact that if you took that late customer in, other customers would suffer waiting on them, when they'd been on time.
@@shloka3915 when I went back and summed up the seminar saying that a lot of it was how the customer is NOT always right, the look on the vet's face was priceless. It was hard to keep from having an "I was right" smirk on my face, especially telling that particular example. Even though the OES owner had 5 children to get to school and daycare before she went to work, she also was married, and she could have had her husband drop the dog off for grooming on his way to work during the check in time of 7 to 8:30 AM. I even would arrive as early as 6:30 to check people in early if they needed it if they had to be at work at 7; they just needed to let me know when they made their appointment so I would know to arrive early.
The Wendy’s one is frustrating. I worked at McDonalds as a teen and it would’ve taken me 2 min into the conversation to walk outside and see what the woman was pointing at.. it took the employee and manager 30 min to think of that? 🤦🏼♀️
ikr! The whole time I was thinking "it took them that long for her to finally say she's looking at a damn picture of it on the menu board and for them to come and see wtf she's looking at???" smh 🤦♀️
Yeah, that's fucking insane. If that bitch was blocking all the other cars, it definitely means they must have had at least One person available to check immediately.
I was a mgr at a Wendy's and I'm struggling to understand why the crew member had to call for a mgr... Since ALL mgrs wear a headset. Fast food workers are underappreciated and continually disrespected by customers. Customers who look down on their positions, but still feel the uncontrollable urge to ORDER FOOD FROM THEM! I've kicked customers out of the drive thru line for being rude and disrespectful to the crew person who was attempting to accurately take their order. The fact that THIS mgr didn't immediately take action is just disgusting to me
I know. That is why, when eating out with my ex MIL, Lillian (aka Lil the Pill), when she was acting up, my H and I would find a way to let it slip in how we used to work in restaurants, and commiserate how difficult it must be to deal with certain kinds of people (with a little eye roll towards the Pill). The funny thing is, Lil the Pill never caught on! We did everything short of saying "PLEASE! Don't get mad at us. And I doubt anyone ever messed with OUR food. The Pill, on the other hand...I can only imagine
My Army brother says “Forget the Colonels and the Sergeants. The people you never want to piss off are the cooks, the mechanics and the janitors, because either way, you will be eating shit, driving shit or living in shit!”
Yep, I've sent food back ONCE, at a steak house near Six Flags in Dallas I wanted the top sirloin and the server kept talking up this other cut so I said OK, I'll have that, (the interaction was friendly) I get the steak and OMG! it's like before they cooked it they rubbed a LOT of salt on it, then dumped a LOT more salt while cooking it , took one bite and called the server back and told him the problem and sent it back, he asked me if I wanted another one, (not a chance), I only paid for the 3 beers I had and stopped at a Whataburger on the way back to the hotel. Don't know if the super salty steak was an unfortunate accident or what . I would like to believe that it was not a deliberate thing since my whole interaction with the server was friendly and respectful.
being nice and treating others with respect begins at home with the parents. Any body can be a mother or father but it takes brains and 'teaching by example" to be a parent. Bad parenting equals bad offspring.
I saw a sign at my local orchard, it said: “The entire world is short staffed, PLEASE be nice to those who showed up” I took a photo and made tons of copies that I keep taking up in bathrooms and vestibules of local businesses.
The amount of hate I get daily working at a short staff kfc/taco is crazy tbh I make almost 50k a year but being treated like Im nothing when I showed up 6 days a week
I waited in the drive thru line at my local KFC for forty five minutes. Was I getting frustrated? Yes. Did I say anything to the gal at the window? No. Poor thing was dancing as fast as she could. She explained that they had a full house inside and only she and one other person were there. Two people running it alone! The kicker? I saw one employee leave. End of shift I guess? Still wrong to leave your coworkers drowning in my opinion. We have to be more patient right now. We all know businesses are short handed so please everyone, be patient!
@@GrandmaLoves2Scuba I hated when that happened even BEFORE COVID. I can only imagine how bad it is AFTER 🥺 I sympathize so much with restaurant workers and health workers right now ❤️
@@GrandmaLoves2Scuba it's not wrong to leave at the end of your shift when you have plans outside of work. Does it suck? Yes. But some plans can't be canceled or rescheduled because of short staffing.
"You would never ask an artist to do something for free or next to nothing." You'd be surprised. My mother, a psychologist, got it a lot. People would tell her she shouldn't be in the profession if she was going to charge anything. Entitled people just see everyone as less than.
That's also a profession with lots of unstable ppl who prob get really frustrated with how difficult it is to get insurance coverage. & im not saying your Mom did, but many psychologists charge psychiatrist rates. & when you have certain unstable ppl, they're going to think it's crazy to charge so much if a person is truly wanting to help ppl. When you don't have to pay the insurance rate of a medical practice, it is difficult to argue that you HAVE to charge 150/hr when your business has no overhead & only the cost of renting a small office. I'd totally expect ppl to be like that in that field.
Saaaaaame .... People get shocked when you tell them they need to pay for the services provided by a psychologist and go on a rant about how all psychologists are scammers cause they ask for money
@@chloecamp8714 uhm, I don’t really think you understand how private practice works for anyone looking to open a business. You’re not just paying for the room you’re renting. You’re paying for your website ( to get clients), office space, liability insurance, city business license, documentation system that is HIPAA compliant, payment services if you’re not going to accept cash or do venmo, online scheduling system to make your appointments, wifi and other utilities (if not included with your office space), a confidential email service because of HIPAA requirements, business cards (if you use that), putting your name in online directories so people can find you such as psychology today. Since you have your own business, you don’t get benefits that you would get at a regular job such as a 401k and health insurance, so you have to save some of your income for that. It’s difficult work. It’s an actual business and there are a lot of costs involved, which is why some people charge a lot when having their own private practice. They aren’t trying to scam you. They just want to make a living too. As we all do. Here are a few articles on this subject if you want to learn more. privatepracticeskills.com/costs-starting-private-practice-counseling-budget/ www.privatepracticeworkshop.com/2019/11/06/therapy-private-practice-salary/ I also took a class on this a few years ago bc of my master’s program.
Exactly. My hubs, a plumber, got it all the time. Followed by threats about public safety and it being an emergency service. Dad ran into it as a psychologist. I run into it with my cleaning and home health biz. " You're right. It is such an honor to clean up the various shit in your life for 'the exposure'". 🙄😂
The best reply to a customer was when I worked as a csr for a cable company (in the early 90s) when this PIA woman came into the front office to complain about some charges on her bill. She came in with the intent to cause a fight. The csr working the desk was finishing out her final week there so she couldn’t care less what the customer was going to say. Long story but after the customer screamed at the csr, “I’M THE CUSTOMER HERE!!! I’M THE CUSTOMER!…” the csr calmly replied, “well let’s roll out the red carpet for you and give you a crown.” I could hear the entire conversation because my cubicle was located right behind the desk. 30 years later and I still remember that day.
Firstly as an older lady in years but certainly not in mind , I too am appalled at the way some customers talk to staff and show no respect. I have a friend who when looking at items in a shop never puts them back as she finds them . Her argument is that that is the assistants job and that I am doing their job for them and she gets annoyed when I follow her and put things back neatly . I am that person who will put things back on the hanger when the clothes have been knocked off onto the floor . Okay ! Maybe I’m showing signs of OCD but for a while my friend would laugh and deliberately cause a mess just to see me clean up after her . You May think I’m mad for persevering but it is paying off and now she does make the effort as a young assistant thanked her when she saw her fold the top and put it back . The young girl then went on to say that she just doesn’t understand some people that deliberately just throw things back on the shelf or not pick up the fallen item on the floor and again she really appreciated my friend .
It kills me to see clothing on the floor under the rack or just hanging on by a shoulder. I have to put it back correctly because I’ve been the overworked store personnel. You are doing a kindness and I thank you. I’ll bet you return your shopping cart every time also. The world is better with people like you in it.
The worst for me is the perishable foods that people will leave out for who-knows-how-long instead of (a) walking it the couple of steps back to where they got it from or (b) giving it to a worker who can put it back. Ugh.
As someone who has worked in retail and food service I genuinely appreciate that. Me and my grandma do that too. Just rude some times it’s hard to organize the store when you are busy too so it becomes a whole deal because the boss would say to go clean all that but also get customers and I couldn’t be in 2 spots in the store at once. I was working at a dollar general at the time so we only ever had the one cashier and the manager who would just disappear in the back or the office.
About not opening for costumer's during closing time, I actually have a positive story about that. I was celebrating my 20th B-Day in Paris, which turnt out to be a total nightmare. I was hungry and lost and everything was closing down. The Burger King was also closing down, but they actually allowed a few more costumers inside, and when coming closer they told me I could come in for a meal but that I couldn't stay to eat as they were closing down. I was still lost after that, but at least I had a meal. Thank you Parisian BK staff!
The free beer story reminded me of something that happened years ago when I used to home brew beer as a hobby and since I don’t drink that much I would give away most of the beer that I brewed. Most people were very grateful and live by the motto that free beer by its very definition is good beer. Some would complain that it didn’t taste as good they expected. I suggested that they purchase a couple of six packs of Budweiser and leave me alone.
I used to work at a popcorn shop and to this day I'm still in shock at how rude and entitled people get over POPCORN. After years of being in the customer service industry, I definitely try to be nice to everyone who serves me. This is why everyone should experience working in retail/food so that they realize how hard it is to try to keep your job while serving rude mfs. This whole video got me so triggered, but also made me laugh. Thanks Charlotte ! :)
I agree with this BUT, on the flip side, having worked as a waitress and now in my 50s, when I go out to eat, don't expect me to tip you above the taxed amount. I know waitstaff is taxed on their sales so I will tip the amount that they are taxed but I will not go over that if they did nothing for the table. Drinks need to be filled, stop by and see if everyone is ok, be friendly (unless people are asshats) don't completely ghost me and then expect a good tip. I do try and pay it forward for those who do all the above and will usually tip 60 to 100 % of the check because these days, it is really getting hard to find people that don't make you feel like you are interrupting their day by expecting them to wait on you so when I do get someone like that, its my way of saying, Thank you!
I worked for twenty three years at the same liquor store. Got to know my customers pretty well, some became friends. When someone would say, " give me my regular" I would tell them honestly that I didn't care enough to remember what they drank because I had far more important things to remember. No one ever got offended, lolol. Edited to add, Of course I knew what most of my regulars wanted...the ones I liked anyway (insert 😉). BTW Char, I AM an older person and I go out of my way to be pleasant to working folks because it's the right way to behave. Regardless of age, you either have empathy or you don't.
I remember when I was cashiering a man dropped the cash on the counter when I clearly had my hand out. So I gave him his change by putting it on the counter, and he lost his mind! I played it cool and said I figured he'd prefer it that way because he did the same to me, and he basically said I dont deserve common courtesy because I was a cashier... 😤
i once worked at a KFC, at this particular time we were selling a 10 piece dark meat meal for half price. i was working the window and had a lady come through and ask for a 10 piece all legs. i politely informed her that we couldn't just sell all legs due to the fact that the dark meat meal was limited. she went on to say "but I have a party for all little kids and they all want legs." I said well purchase 2, it is half price so 2 for the price of 1. "I don't need 2, I have 5 little kids and need 10 legs" she proceeded to argue all the while my boss had the other headset on and was listening to the entire thing. finally, my boss came to the window and asked the lady to pull forward to the window. "what is the problem ma'am?" she asked. "your employee here won't sell me the 10 piece special all legs." she turned to me and said, "is this true?" I said yes. "good job, we cant split these up like that ma'am because we don't have enough legs to just go around." the lady then proceeded to ask, "well chickens have 2 legs don't they?" my boss then dropped the mike like a boss. "yes ma'am they do and they all walked out the door, have a great day"
Speaking as, "an older woman", I was brought up to treat everybody with respect, especially those offering us a service. Service industry jobs are hard work, under paid and very much undervalued. Anybody who can work under such circumstances yet still offer a smile and good service deserves our utmost respect and thanks. And yes, I do believe that thanks should extend to an excellent tip where allowed.
I too am an older person and I was also taught to be courteous to everyone no matter what their status was. I always say "please" and "thank you" and to respect my elders. I will thank the person holding a door open for me and give them a warm smile. Courtesy is free, be generous with it.
as a person who has worked in retail or customer service my whole life, and had many customer service roles, i can say, at near 50 years old, you and the respectable "older" generation, usually do treat the staff with courtesy however, the is a much larger percentage, who act as if no matter what lunacy is falling out of their mouths thinks they are correct, even when proven they are not and ive been told regardless of whether they were correct or not, i should suck it up and tolerate it, because the customer is always right, out of their own mouths. they do not like being told, im sorry sir or maam, that is not how it works. it wasnt so much of an issue pre pandemic, but seemed to literally EXPLODE post pandemic. i get it, you guys have lived thru some crud, to put it lightly. but the lack of respect that is given to the people that PROVED the world would grind to halt without them, mainly service industry personal is abhorrent. ive been physically and mentally abused, literally. hit, spit in the face, called disgusting names, that if i wasnt on the clock, would have brought me to a physical confrontation, gone home almost every night in tears, or bloodied from being hit. ive had to trespass customer from the store, had to have the police escort me to my vehicle after a shift, all because i was simply doing MY JOB and following policies set for by the state and cooperate. it has truly gotten out of hand. karens have ruined the customer service industry. if there is a chance im going to get a beat down by anyone, for working a register or trying to get YOU some toilet paper, then im not going. 90 percent of these encounters, i had with people, older than me. its real hard to have respect for a group that has proven to me personally, has no respect for the generations keeping the world afloat. the younger generations may be overly sensitive etc but at least they recognize that all people deserve to be treated with a little TLC rather than, "i made my money, i dont have to listen to some little kid telling me what i have to say do or think." well, sure, you have a point, but you also made all that money before it cost over a 1000 dollars a month just for health insurance, or 2500 to rent a one bedroom apartment and still not be able to eat daily. the world has changed and we , as a whole unit, need to change with it. sorry for the long post. just trying to show what a "service industry" person feels RIGHT NOW. it wasnt always this way, will not always be this way, but this is how it is now.
@@hollyshaw-elliemae It does depend on how they were raised. I'm a "boomer" myself and I also worked retail, as well as other customer-service related jobs. Some people look upon anyone (from wait staff to nurses) that provide any kind of service as completely beneath them and must obey to the letter any demand they make of you, even if it is something literally IMPOSSIBLE to do (like serve mac-and-cheese when you don't sell it). I was grateful for any place that had multiple security cameras (because they don't trust the employees--lol). These people often threaten to get you fired, and will not only follow through on their threat, but will usually fabricate some outlandish lie to get you fired (because usually, deep inside they KNOW that you can't just give them an item half off because you ate half of it while in the store).
For the record, MOST people in general are courteous and at least polite if not warm and friendly. I am okay with that, and have been in customer service for more years than I want to admit. I think when you hear young people complaining about older people being rude to customer service, I experience this a lot more when I can tell the "older person" is viewing me as someone who must not know much because of my age. Usually, that's when the patronizing or rudeness comes out. It's not often, but it does happen. It happened a lot more when I was in high school and had an after school job, and it kind of felt like people wanted to teach me a lesson of some sort? It was weird. But I do appreciate you being kind and courteous, we see you and appreciate people like you.
It actually scares me that this lady has a driver's license... How did she pass the eyesight testing? Has she forgotten her glasses on that day? I'm honestly surprised she made it there without an accident or at least major violations of traffic rules...
I would never want to be president. But I've always thought if I was I would create a day where 1000 random people get to pick 10 people they can open palm slap and not face repercussions. I mean, you couldn't use any weapons or things like rings, brass knuckles, chains, etc. And it would have to be an actual open palm slap and not a punch. But yeah, that would be one new contribution I'd make.
Actually I’m big on proof. I would have walked to her much sooner to see what she was looking at. Probably the first time she said she saw it on the menu.
I am a server and I have literally had a guest try to hand me a dirty diaper. When I pointed out where the washrooms are located (yes, she changed her baby at her table in the dining room) she looked at me incredulously and said "It's just pee!" ....It has become a favourite punchline around these parts
I once saw a picture of a woman changing her baby's diaper on a pile of jeans in a clothing store. Jeans that customers will not only buy, but try on!!!!
Yupp I've dealt with that way too many times when I was a server. In what world does a person think to themselves I am in the middle of a restaurant sitting in a booth and I think that it's acceptable to change my baby's diaper whether it's pee or poop right here on this booth/table? Even when seated in the booth next to where the bathrooms were. And they always left the dirty diaper either on the seat in the booth or ON the table. Like what the hell is wrong with you who the f*** does something like that?!
Gotta say - I'm a member of that "older generation," and it infuriates me to see others from my age group acting like absolute [fill in blank with appropriately nasty word]. I always make a point of being extremely nice, especially when the person is obviously having a rough day, makes a mistake because they're new at the job, or is simply doing their best at what I know is a totally thankless way to earn. But we all have to start somewhere, and it makes me so mad that these idiots are being allowed to define my generation, which (aside from these people) is generally kind, civil, and caring. Every time I see a Karen rearing back for a snake-like strike on a service industry worker, I just want to grab the nearest napkin holder and whang her over the head with it. But yeah, I don't think the police would accept "she was being mean to the person at the counter" as a self-defense excuse, lol. Anyway, thanks for these - people of all generations need to be reminded that most of us work really hard to keep our families and personal lives going, and should be utterly respected for that.
i love you in the most platonic way ever. thank you for being a decent human being. not sure if you have heard that recently, but from the whole of customer service industry, thank you.
I used to work as cashier and I had some mean bitties to deal with in the line at leat 99% of the time. On that sticks out in my mind was a grandma being an absolute monster to her little 9 year old grand daughter. She got up to me and was an absolute monster to me too. Then she turned around and used me as an example of "why it's important to have a college education". Karmas a real bean eater though, she had to put back alot of the stuff she wanted when her card wouldn't work and I made her count out the exact amount of cash only.... she had $5 cash on her. Her total of everything was $100. She could only afford a pair of shoes... This was when I worked at goodwill. Lol This lady looked like somebody's hand bag but with legs. I know not all the older people are mean but it's the mean ones that will stick with your for a while. The nice ones REALLY stick with you.
@@frequentblondie Isn't THAT the truth. Seriously, people like that shouldn't be allowed out in public after the first bout of Karenism. Sheesh. I feel awful for their families, tho.
The customer is always right may be said on the surface but anyone who's worked in any type of service industry knows 99% of the time, whatever the problem is is the customer's fault.
At my work I have to take notes on the phone calls I receive. They have a drop down menu to select if there was an issue and who's mistake it was, it has an option for everyone except the option to select customer and it bothers me because truly many times it is the customer who made a mistake.
My grandparents had a restaurant my whole life growing up, grams was up front and did books, Gramps was the cook. Someone bitched about their chicken being undercooked and wasn’t going to pay for it, Gramps said of course. When the plate came back to the kitchen with the chicken completely eaten to the bone, Gramps grabbed a big knife and was chasing their car out of the parking lot. Bet they didn’t expect that hahaha
I've had multiple moments like the "This is a Wendy's" scene. Mainly when people confused my old workplace for a Starbucks. The one that stuck out the most was an older lady who pulled out a gift card for Starbucks, and I stared at it a moment before going: "I'm sorry, Ma'am. I can't accept that here." Her: WHY NOT? "This is not a Starbucks." "...Oh *walks away*"
I’m an older women and wouldn’t dare treat anyone the way these Karens do. I guess it’s because I worked retail for many years. I hope there is some salvation for my generation
Some of my favorites are older people. I will say most entitled people I see are 40-50+ but most older people don't act entitled around me also. And I've seen some younger folks too. Case in point there was a maybe early 20s girl came into my job (work at a thrift store) and she just kept talking so much crap about the store and the prices. I mean, on a scale of thrift stores in the area we rank fairly well in pricing and quality. And she's going on and on about the most ridiculous stuff. I'm not ringing her out, my one cashier is. But I can hear her mouth and I'm starting to talk back quietly. I get done helping with the cashier's line just in time for the big mouth to tell my cashier to throw something in the trash and then proceeded to call my store trash and everything is trash. So as she walked out the door I said so she could hear "yeah, and 2 pieces are walking out the door."
I love how I just watched this as I was getting ready for my retail job this morning. These experiences happen every day! But I am thankful to leave them at the store every night and breathe easier at home.
We have a saying in Germany that goes like 'The customer is king, as long as they act like one'. Basically means that you should treat staff and workers good if you want good service. Sadly a lot of people just know the first line.
I have always treated people who work retail, as people. Whether in person, or on the phone. I have found that in response I often get much better service, and workers will often bend over backwards to be helpful. Whereas if you act entitled, the best you will get, is the least that they can do, in order to get rid of you. Being an A-hole doesn’t get you far in life. Treating people as human beings gets you so much further. It also makes your own day feel much more pleasant, because you have happy people around you.
Very true :) If a customer being rude - you walk into the freezer, look at the full box of item he /she asks for , walk out and tell them - “ I’m soooo sooo sorry , but we’re completely out “ 😉 Yes , be nice to retail people and you’ll get much more out of it 😁
Yes same. My father and I are always commenting to each other on all the free food and other extras we get from businesses we visit because we are always so friendly, to us it makes no sense whatsoever to be anything other than nice to people.
i'm a cashier in a grocery store and i can 10000% confirm that if you're nice to use we will do everything in our power to make sure you save money/have a very good time. you're the kind of customer i like getting through my till.
I’ve worked in service/retail for almost 23 years…however, the majority of those years were as a hair stylist. We have very different rules…the first and foremost being NO, the customer is not always right, especially if they INSIST they don’t have lice, they INSIST that it’s no big deal that they have open sores on their head, they INSIST that you can totally “bleach” their hair even though they “dyed”their hair black the night before. Telling the customer they’re wrong and WHY they are is a huge and very necessary part of the job. However, I find that most customers are generally more polite when you are looming over them holding very sharp or scalding hot objects against their heads.
I’m a store assistant manager and I tell every part-timer “you’re not paid enough to deal with this bull crap. No, the customer is not always right.” They know if someone looks at them wrong, I’ll deal with it, NOT them. Plus, people who are rude do cust service workers deserve hot peppers in the butt while burning in hell
On a different note... I love Whataburger! My favorite is their sausage, egg, and cheese taquitos. During my preparations for a medical scan, I had to remove ALL iodine from my diet as that would screw up the scan. No iodine means absolutely NO iodized salt (it SUCKED!) and for three weeks straight, the employees made me no salt eggs just the way I love them. I sent an email off to their corporate offices to give them all serious kudos and gave them small gift cards, as much as I could afford since they went WAY out of their way to take care of me. Please be kind to these folks as they're just trying to pay their bills too and making them miserable on top of a high-stress job is just a horrible thing to do.
Omg I hate this so much. I’ve said it a THOUSAND TIMES. IF YOU WANNA PAY MATES RATES, YOU’LL BE A REAL MATE AND PAY EXTRA. CUZ A REAL MATE WANTS TO SEE YOU SUCCEED!!!! 👏👏👏👏👏👏
Absolutely. I would never in a million years ask, even my closest friend, to just give me something just because we are friends. Also, it is always some random person you have just met who wants stuff for free.
Yes I once "argued" with someone...I was trying to give them an extra hundred for their work, 😂 especially since we are friends I know they are putting their heart into it, unlike if I went to some random stranger for the work.
The mac and cheese story reminded me of a story of my own. A few years ago, at an Arby's I worked at, we had a woman get irate and start cussing at our cashier because the cashier told her we didn't have any whopper juniors and CLEARLY the cashier was lying to her. The manager comes to see what all the fuss is about, and the lady tells him. He's like "Ma'am, this is an Arby's." She's like, "I KNOW where I am!" Then he's like, "Do you? Because whoppers are at Burger King." Lady went real red in the face before stomping out of the restaurant.
When working in retail, I had a Karen come in with her daughter and showed me a box containing a necklace. She demanded a refund for this necklace. She did not have a receipt. I stated quite clearly that, after five years of working in this store, I have never seen this necklace before and apologised that I could not give her a refund (this necklace must have been super old stock, like over tens years. I genuinely thought she must be joking!). She immediately started to yell "THIS PRODUCT IS CLEARLY FROM [NAME OF STORE] AND I DEMAND A REFUND! ARE YOU GOING TO LET MY CHILD DOWN AND MAKE HER CRY BECAUSE YOU WON'T GIVE US THE REFUND?" I told her that if this product was from my store that it must have been way before my time here and that it was way beyond the timeframe of a refund as well as required proof of purchase. She then demanded I offer her an exchange....which was something we did offer...so I take a look at the necklace and I am going through store catalogues dating back ten years (this takes me ages and I even had one of the shops assistants offer to help me look through)...I still cannot find this necklace. I politely stated that there was nothing I could do to help her and again apologised. She then aggressively yelled again for my manager (I was the acting manager on that shift) and that she was going to get in touch with Trading Standards as she was firm she knew her rights and that "the customer is always right". I told her to go ahead. I know she won't get anywhere and I know my shop policy...and that I tried everything to help her within reason. She. Would. Not. Budge. Fun thing though -- neither would I. One thing I learnt working in retail was that the customers who yelled the most typically knew they were in the wrong! And the worst thing for them/best thing for me to do was to remain calm and to continue smiling sweetly at them. She eventually stormed off after I carried on serving other customers around her. I felt sorry for her child and hope that kid is doing ok.
When customers try to return old stock, (after a few months) we would offer a gift card for the store and what the item is currently valued at. A long time ago when this happened, the item was $5.00, when it was sold at $45.00. The customer decided to keep the item. Sometimes it's just not worth it! :)
Geez, I'm so greatful I don't have to work at fast food places anymore. People are so dumbfounded about the "great resignation" but when you see the way some customers behave it is totally understandable. People are sick of the abuse, the shitty pay and the mind numbing stupidity of entitled people.
Working in my family's retail business... Every one of these are accurate. I doubt you watch Charlotte's videos if you are a Karen/Chad so I just want to say a HUGE thank you to all the lovely people that ask us how we are , wait patiently due to worker shortages , don't complain and haggle directly with me because of increased prices I have no control over - you kind ones really help us get through our day of the (amazing) amount of rudeness that's come with Covid times. Thank you ♥️
I worked retail for years, one of my biggest pet peeves was people returning their buy one, get one half off and expecting full price for the item they paid half off for. I don't care if you have your receipt, you're still stealing because you are asking us to give you 20 bucks for the item you paid 10 bucks for! It's freaking dishonest!
We have a roundup program at work. When I became a supervisor I got the fun task of processing returns. One night this older lady was returning the 3 items she bought. Okay, that's fine and she didn't even mind it goes back on a gift card. But when I told her how much is going back on the card she looked at me confused and told me she paid X amount. I looked at the receipt again and noticed that she rounded up get change to the next dollar. Me: "I see you rounded up your change." Her: 😶 Me: 👀 Her: 😶😶😶 Me: "ma'am, I'm sorry but I can't refund a *donation* 😐"
I remember working in a restaurant and we would get paid weekly and directly in cash (no transaction could be followed). Multiple times throughout the week my boss asked me to stay past closing time since we would get a huge order in the night (his brother was working night shift and he and his colleges would order from us) and I agreed since I liked the job and could need the extra money from working overtime. As payday rolled around and I recived my salary I was suprised to find that I didn't get any extra , I asked my boss about it and he told me that he never intented to pay me extra since I basically had nothing to do between closing of the restaurant and the order coming in (I cleaned, washed dishes etc) and it was "just one easy order" (multiple pizzas, pasta and salads from me alone). I never worked even a minute overtime after that .
"But I am a regular here!" Congratulations, no is still a no. "I've worked in customer service myself and this is the worst kind I've gotten!" You've never worked a single nanosecond in CS, so stop lying. "But I just want to change it to another!" Like I care, the return and exchange period has already passed. "But the other stores have 30 days return policy!" Yes, because they're a different company, different rules apply there. "Can't you just attach the price tag again?" No. You took it off, ergo it was a decision to use the item. "But they said that I can return this!" Well, they were lying, no is still a NO! "I tested these and they didn't fit me, I want to return them." You tested the shoes out, you wore the dress to a club or brothel (I don't care where, it stinks anyways) and you think we're taking them back? Fat chance. Get lost. "How dare they change the arrangement and the placement of their products and product groups!" Changes tend to happen, get used to it, man. Can you tell I work in retail? I still wonder how I can stand this job but somehow I do.
I had a Karen recently who tried to bring a trolly into the self scan check outs (only little baskets are allowed in there. There's no room for trolleys). I apologised and told her trolleys aren't allowed and she walked out and said "You should have a sign". I said "We do, there's 2." I gestured to the one behind me. She stared and said "Well you should have one at the entrance before I walk in!" And again I "We do." She walked around to the entrance and with so much confidence and a gesture she was lile "No sign! There's no sign." I just walked forward and pointed to the sign staring right at her. Her face dropped and and hurried away, giving me a dirty look. A minute later I see her rushing out with her kid. She dumped the stuff and ran, didn't even bother buying her groceries out of pure embarrassment 🤣 it was GOLDEN
The fact that people focus so much on signs makes me laugh. Just because there’s no sign for something doesn’t mean it’s not company policy! If that were the case so many signs would be on front of every business.
When you aren't willing to fairly pay someone for their service/skills, it means you have Zero respect for the person. People who don't respect you, aren't worth your services.
As an 8 years customer service/retail worker, I LOVE THIS VIDEOS. Once I had a Karen saying "I only speak to your manager 'cause she has a degree and you don't", I mean... WTF?! Besides that, every single time I go shopping I wish all the workers to "have a good day" and many of them are SO gratefull that SOMEONE says that to them 🙄 Excuse my English, it's my second lang. and I might made some misspellings, please don't call my manager 😆
Your English isn't perfect, but it is very good for someone learning a second language. A Karen refusing to speak to you is a win, particularly for such a stupid reason. I worked as a cashier at WalMart when I was younger and it schooled me. What is really crazy is the number of people who treat cashiers like crap and spend time berating us for how long they had to wait...thus making those behind them wait even longer.
Word. If I hear one more person say, “People just don’t want to work anymore. We can’t get any applicants.” There’s your clue: it’s YOU not them. Pay them a decent wage and protect them from unruly/violent customers, mkay? I also learned, from experience, that if a place constantly has a “help wanted” sign in the window it’s because they’re sh/t to work for. In my experience, they took income taxes out of my less than minimum wage check (under a certain number of people on the payroll equals no minimum wage) and they didn’t turn them in to the IRS 😐. Had to threaten to sue them so they would even give me my last check.
Yeah People are ridiculous. The shop I work gives free Ice cream cones to secondary school students that have just finished there exams( Leaving Cert and Junior cert in Ireland) but people are asking" what about people that cant have dairy " what about vegans " " why do we not get a flake" its a FREE cone to any student that want one. No substitutes or replacements im afraid. 🙄
@@LadyPii yea, exactly. the ones throwing a fit, are just mad they arent getting something free. go to where you know they have stuff that fits your dietary needs. reminds me of how demi lovato went oafter that frozen yogurt shop because they offered about 3000 things, to make everyone happy, but they one thing she thought was not ok and tried to ruin them over social media. people like this are disruptive
Being a server/waitress for the past 10 years at several different restaurants has taught me a lot of things.. but its also given me some absolutely horrible experiences bc of people like ones in this video. It truly never ceases to amaze me the way SOME people treat others, just bc they see themselves as "better". Just bc they have a specific job doesn't mean you can just treat them like garbage... TREAT PEOPLE AS YOU WANT TO BE TREATED!!! Thats what my parents have told me my entire life.. makes me wonder how these people were raised for sure.
When people talk to me like that I just look at them straight in the face and I say "You are NOT better than me." Oh man does that piss them off! Lmao 🤣😂
I work as a nurse in aesthetics and it’s amazing that people hustle us for pricing as we are a medical practice! We will tell them the price of the laser treatment, for example, and they’ll come back with “if you can take $150 I’ll do it.” We are not a bargain store! Lol
The not-for-profit I run has a large space we rent out, at low rates, to corporate entities and people in the community for events. The revenue is poured back into the agency to support the programs we run that help some of the most disenfranchised people in the City. A guy approached us to say he wanted to host ballroom dance classes, and that our space would be perfect. I offered it at a very low rate, as this was an individual and not a big, corporate entity. He told me I must be confused, but that he meant he wanted the space for free. I told him that no one offered large spaces for free in SF, let alone spaces with AC, a whole PA set-up, and a bunch of other features we have on site. I suggested he check out one of the hourly room rental apps or call any of the event venues in the city and ask what they charged, and that he'd find I was offering him our space at less than half the normal going rate for comparable spaces. His looked shocked and said, "Well, I'm confused. I'm not used to doing things in this way." My reply: "You mean you're not used to PAYING for the goods and services you desire? I think you should try that at Macy's. Go into Macy's and find a shirt you want, take it and then walk out without paying for it. When security stops you, explain to them that you're "not used to paying," and then get back to me. I'd love to hear how that works out for you." One would think that would be enough to shame anyone, but not this guy. He actually had the gall to ask, "So, you *mean* this? You really won't give me the room on on Saturday afternoons for free? Why not? I don't see how it would even impact you - your offices aren't even open for business on Saturdays!"
I've seen posts going around lately about how the original quote was "The customer is always right in matters of taste." It's sometimes attributed to hotelier Cesar Ritz or to department store owners like Marshall Field or Harry Selfridge. Whoever said it, the point is if the customer wants to buy a hat that looks ridiculous on them or salt their soup into oblivion, let them. It does NOT mean lie down and let them stomp all over you.
I am always amazed at older people who say that the younger generation is so entitled “Ma’am you are telling me I am entitled while you are literally saying that you are entitled to get (insert Karen’s demand here)”
The mac and cheese incident reminded me of an experience I gad with a phone call from a woman asking to speak to her son. I explained she had the wrong number and over the next half hour or so she repeatedly called with the same request. I told her it wasn't going to matter how often she called she still had the wrong number which set her off and sh angrily shouted that I HAD THE WRONG NUMBER ! I left the phone off the hook for awhile after that exchange
I don't usually answer numbers I don't know, but this one day I thought the number was a phone call I was expecting. It was some dude who had the wrong number. I told him he had the wrong number. He then proceeds to call my number like 5 more times, I ignore each one.
People who are rude to others, especially to someone working a job you know they are getting paid peanuts to do, really piss me off. Also, I would never be rude to someone in charge of the food or drink I am about to consume. The audacity of some people still continues to surprise me.
I spilled part of my drink the other day grabbing my food, and I literally started wiping it up with the napkins they asked if I wanted to wipe off my hands. Like it was such a small spill too but I didn't want to overwhelm these workers
The full saying is “the customer is always right in matters of taste”, it meant that if a customer wanted to buy an ugly item of clothing you smiled and nodded and sold it to them. It was never meant to mean the customer is allowed to act like an asshole and always be right in everything!
That story about the Mac and Cheese had me ROLLING!!!! I've got to give a BIG THANK YOU to service workers. They don't get paid NEARLY ENOUGH to put up with the crap they get from stupid people.
Just found your RUclips channel, tonight,.. after working in retail sales for 15 years, I absolutely adore you and your comedy 😂 Thank you for not being an "influencer" 😝
I worked at Half Price Books for almost 16 years and while most customers were great, there were some insane ones. We had to buy used items from the public, books, CDs, records, magazines, vhs tapes, cassettes, DVDs, etc...so I'm sure you can imagine the vast array of insects, underwear, tampons, mold, dog pee, pornography, etc...that would be in boxes with the items. One lady hands me this bag of books and when I started taking them out of the bag, they were wet. Dripping wet. Where the unknown liquid had touched the white paper pages, it was stained yellow. It also smelled strongly of protein, so it smelled like dog pee. I put the wet books back in the bag, used a ton of hand sanitizer, cleaned the counter with disinfectant, then paged the customer to the counter. I explained as politely as possible that the books were wet with an unknown biological contaminant and so we would be unable to make a cash offer as we can not sell the books. I offered to recycle them for her if she liked. She was stunned. Then she reached into the bag and started pulling ALL of the books back out onto the counter that I had just cleaned. I tried to stop her and finally said a little more outright that it smelled like perhaps a family pet had lifted their leg over the bag. She flipped out. Turned full Karen. Yelled at me that it wasn't possible because their dog was kept in a separate part of the house and therefore had no access to the bag. I said it didn't really matter what the liquid was, the books were wet and therefore could not be sold at our store. She STILL kept dragging more of the dripping wet books out onto the counter anyways and still tried to get me to make a cash offer. The assistant district manager Mark Maxwell was standing there the entire time and did NOTHING to jump in and help the situation, which was super supportive and helpful as per usual. The woman got increasingly angry and finally packed the wet books back up into the bag and walked away. I proceeded to clean the counter a second time. Afterwards, standing there looking at the counter I had just cleaned again, stunned by how rude she was and how surprised I was that she kept pulling more disgusting wet nasty books out of the bag onto the counter I had already cleaned, I made a weird noise halfway between a laugh of disbelief and a groan of displeasure. The customer heard me from across the room and yelled across the store to demand to know if I thought this was funny. I replied in an utter dead pan voice that no I did not find this situation at all amusing, not in any way, shape, or form. She stormed out and then a few minutes later stormed back in with a big water bottle full of yellow liquid. She showed it to me and told me it was her protein energy drink from the gym and that it must be what leaked into the bag. I said ok. She then yelled at me that I shouldn't be accusing people of things without all of the facts. I told her it wasn't an accusation and that it wasn't a big deal either way. No matter what the liquid was, it had ruined the books and they couldn't be resold in our store. The at the time unknown liquid smelled bad, had stained the books yellow, and they were still wet. They were not salvageable regardless of what had done the damage. The whole thing was so ridiculous and she acted like it was all my fault somehow, even though she was the one who ruined the books. The assistant district manager did absolutely nothing STILL to help diffuse the situation or defend me in any way. No surprise there as he is a total coward.
As a former consignment store worker myself, you have all of my respect. It truly is the hardest, doing what you do. I have many stories too that i can't think of at the moment, but I was in your position many times before and I know how god awful it can be.
Fortunately, I don't work there anymore. Half Price Books decided to use the pandemic as an excuse to "clean house" and they got rid of every employee that they ever wanted to fire but might have been a lawsuit previously. They dropped a lot of folks who worked there a long time, 5-25 years for many. They ditched most folks who used FMLA leave or had filed hostile work environment claims. Hilariously, the district manager I personally filed a hostile work environment claim against and who was "coached" for his behavior as it was violent and menacing with tons of witnesses, well he was the one who got to decide if I got to keep my job or not. He laid off another woman who had an open, active investigation against him for the same thing. They permanently laid off like half the staff across the nation and replaced us with temps for Half the Price, which I guess is fitting for them lol Honestly, I had been hating it more and more the last few years as the company moved further and further away from the original owners' vision and mission statement. It got super corporate after the daughter took over, more and more each year. Coaching employees to be carbon copies instead of individuals and coaching us to offer less and less money to customers for their books to keep costs down. It was really a blessing to have them rip that bandaid off for me, even if they then threw the dirty bandage in my face and called me ugly. Because they screwed me over, I got to spend most of the pandemic as a stay at home dog dad and that was delightful. I just found out some of their stores are trying to unionize and the company is 💩ing their pants about it. Left some vaguely threatening notes posted for employees about it lol
I remember working as a cleaner every summer as a teen, mainly in office settings, and you would not believe how entitled some people act towards cleaners. They treated me as if I was a tool at their disposal, and the friendliest woman in the building said hi to EVERYONE but she just ignored my greetings every time as if I was beneath her. One person (just a lower employee there with no say in things) even started calling me to get in early or on my off-days. He'd asked his boss for my number and it freaked me out. He would not even remove his trash or cups of coffee and would pile them up until I came into work again, and look at me like it was my fault. Sometimes I felt like he was making messes on purpose just to make me clean it. Bro. You don't even pay me. And stop acting like the office is your pigsty home.
Yeahhhh I don’t understand their reasoning on that. Insulting someone’s job and saying “it’s easy” isn’t going to motivate them to give you free shit xD
If it’s so easy, why are you here insisting somebody else do it? I work in a college cafeteria, and it’s astounding how many people get upset that it’s not some fine dining experience. Like… nobody forced you to come here… You could have literally gone anywhere else or just stayed home… why are you yelling at the cashier about a buffet style cafeteria?
Me and a few of my friends are regulars at a gaming store, we play d&d there. We always like chatting to the workers( if not busy). They notice when one of my players is missing and normally ask where they are. They honestly are awesome. Treat you REGULAR WORKERS LIKE PEOPLE YOU ARE LUCKY IF THEY REMEMBER YOU. They have tons of customers everyday never assume your a regular until all the workers actually know you. Even then never just assume they know what you want.
Unfortunately for me my MIL is one of those “women” who, for some reason, is unable to interact with a customer service person without feeling insulted or belittled, when in reality, it is her doing the insulting and belittling. She’s always been this way, I don’t know what to do for her. Except avoid public situations when in her company.
This is where every family needs an uncle or aunt who doesn't filter what they say to relatives. "How are you, Marjory? Are you still pissing people off with your entitled attitude?"
my mom does this too. I publically tell her to calm down and to let me handle the situation and then scold her after we leave. She's less of a Karen than before but she still slips.
@@j0llibee123 In my family it's my mother. Endlessly entertaining. I think her best was when a relative proudly showed her a picture of their new grandchild: "Not going to win any beautiful baby competitions, is he?"
I work at a retail store known for buying oversell name brand clothes and selling them for 50-75% off and it’s all brand new. People buy $500 worth of clothing and these are just SOME of the reasons I’ve had a customer complain on me. 1. I wouldn’t fold every shirt and pant she had in her $400 order. And then I told her “I don’t get paid to fold your clothes.” 2. I’m “too slow” so I slowed down more and she called me stupid $350 into her $600 transaction and I just voided the whole thing out and told her “I’m too stupid to check you out I guess.” And then went to lunch. 3. I wouldn’t let a woman’s husband go into the women’s fitting room with her while a group of 15 year olds were in there trying on clothes. 4. I told a 3 YEAR OLD, that he would have to wait with me while we found his mom and then she showed up looking for him almost 10 minutes later saying “I let him go to the bathroom” he could barely walk or talk and couldn’t push the bathroom door opened if he tried.
I used to go to the same Starbucks for almost 2 years, and always ordered the same drink (a white mocha, tall, hot, w/extra white mocha and extra shot), most times to the same barista, who worked always on mornings. At some point not only him but some other baristas already knew what I was about to order, sometimes they would "dare me" to let then guess item by item what I would order 😅 It was fun, but I never took it for granted, they had no obligation to know what I would order.
Firing customers was the most liberating experience when I started my new career. I truly had regrets of typical CS roles where I was “required” to put up with awful people. New career, my boss would call awful customers and tell them “you are no longer welcome because A,B,C we will be informing our partners. Have a good day” 😂 I will never go back💯
I work in a local family restaurant that has been open for 70 years now. We make our own rules and We have a policy that states the customer is NOT always right. The best is when somebody asks for the number to corporate (again we are a small family restaurant). We just give them the number to our other line & it’s so funny when they call and get the same person they were just talking to.
I love when they’re like “I dont shop at places that make me wear a mask” ok. By all means. Stay away lol If you’re gonna yell at me do you think I’m gonna beg you to stay?
I work retail. Masks are required. When someone tells me they have the right to not wear a mask I simply agree with them. And then tell them it's my right to not wait on people refusing to wear a mask. "Rights" go both ways!
When I worked at Jimmy John's, there were fun signs all throughout the store. There's one that said, "the customer is not always right." I lived by that sign for seven years. Still do. "The customer is always right," is HORRIBLE advice tbh 💁🏻♀️
The problem is that people get it wrong. In the past, "the customer is always right" actually meant that if a customer want to by something ugly or that doesn't fit them, you shut up and you sell it to them anyway because it's not your taste that matter, it's their. So they're always right if they told you something is beautiful. I don't know why, with the time, "people have the right to by something ugly" somehow became "people have the right to treat you like sh*t" 🤔 (I'm French so sorry for my poor english)
The whole Mac and cheese interaction made me screaming “ask her where it is on the menu?” Once she mentioned that. This person must of had the chilliest 3 years of their life while working in customer’s service
When someone tell me the famous « it’s not scanning so must be free » I answer « only if you left it in the store ». Work every time and is soo satisfying😂
Most Entitled people come from parents that let them get what they want when they want. And if they didn't, they'd throw a tantrum until they did. Most people that are happy with what they do get were taught "Be happy for what you get" and "Don't look a gift horse in the mouth"
Are you a native English speaker? I was just wondering because we have the same idiom with the horse in Germany (nem geschenkten Gaul guckt ma net ins Maul).
Yes, I'm from the US. In the south it's that, but further north I think it's "You can't have your cake and eat it, too" which I don't 100% understand lol
@@nuadasilverpaw5702 It doesn't mean quite the same thing as the gift horse. It doesn't surprise me that it doesn't make sense as it doesn't make sense! It used to be 'You can't eat your cake and have it too' which, of course, does make sense and means you can't have it both ways. 😊
I work at an auto parts store and even though it's 2021, there are still those who feel very strongly that a woman should not work there (male and female customers alike) let alone be even a low level manager and will do everything they can to make their point, one of these things is tossing (yes you read that right) their payment at me, like I'm some some cheap hooker.. Be it cash or card (even though they run their own card through the reader). The whole time making sure I know they're disrespecting me by ignoring or talking down to me and then they just toss their payment at me while looking past me.... At first it hurt, a lot, to the point I walked away so they wouldn't see my tears and humiliation, but now it's just infuriating. No one should ever be treated as such, be they man, woman, both, neither! I will say this, my boss does not tolerate customers who believe they're always right and therefore treat us like property. You wouldn't be know many times a week we hear "do you know how much money I spend in here?!?!?" and then have a tantrum, when they don't get their way.
You talk abut the anxiety of holding up a line of cars in a drive thru, and I get anxiety thinking about it. My son and I have McDonalds with my mom every Friday, and they have become so efficient at the drive thru since the pandemic that I can't get my debit card back in my wallet before they are passing food to me. I can't tell you how many times I have "lost" my card! I wish I had the nerve to hold up the line while I put it away, but I just can't. I don't want to be rude. Mac 'n cheese lady has some nerve.
@@GmonkeyJ777 it's the anxiety. I also have that. In places that holds up a line or just whenever I worked with other people, I always feel like I have to rush because I hate being burden or trouble to others. I know, for myself, I wouldn't mind it but it's just the ANXIETY.
Oh, I had that kind of customer claiming their the “regular”. I worked there every day and I never seen her at the restaurant at all. On top of that the restaurant just newly opened like a week ago, back then. To make thing worst this Asian lady started lecturing how to cook proper authentic Japanese food at a Japanese restaurant owned by a Japanese person, who’s been cooking Japanese food at home since they where kids, while their parents worked. At one point she started claiming she ate every Japanese food served in Canada so she’s an expert on Japanese dishes so her opinion matters more then the chef’s. It was an open kitchen so she was kind of Holding up the order to be prepared by constantly interfering the main chef. Then a different customer cut in telling her “95% of Japanese restaurant in Canada has a high chance its owned by a non Japanese person and it’s mostly fusion food or modified recipes to fit their culture’s taste buds, so it’s not really authentic Japanese restaurant. Also the recipe can be different depending on what part of Japan that person came from, just like any other cultures, So please shut up and eat your ramen before the noodle becomes a udon and let these people serve the waiting hungry customers or go home and cook your own “perfect and authentic” Japanese dish your proud of. I was just standing there like holy crumpet. But it did shut the lady up (she never came back after that incident )and I’m pretty sure that customer who stood up was so Hungry making him very angry he was about to flip a table. Later I gave him a free dessert for the trouble.
Dude! I would get so annoyed when people would throw their money at me. I wished I had responded like that just once. But seeing that was so enjoyable!
My mother, when I was young. Me trying to melt into the floor as she is red faced screaming at some poor clerk. So now I go overboard being nice to anybody who works with the public :)
@@Chahlie The problem is that she knows she is being rude and unreasonable she actually says "They wanted the job so they should get over it. They get paid for it." I work retail, I make $11 an hour, I don't get paid enough for it and neither does anyone else.
Love how Charlotte has become part of my daily routine 🥰 finish up a day of teaching and clock off before doing more work with some of this gloriousness!
"You wouldn't ask someone who isn't an artist to do their job for free" and here I am, a qualified math teacher, still waiting for tuition fees from a woman who's daughter I tutored 2 years ago 😭
My partner is a vet, you would not believe the free advice people want from him or for him to get medicines from work and administer them to their pet for free (him paying for the meds I guess because they don't offer to pay for them). Obviously, he can't, but they still try it. Definitely need to charge up front it at least, get them to pay after every class so you're only out of pocket for one class if that happens :(
@@nhugh23 that's the system I've switched to now. It does help but you'd be surprised how many people turn down your services if they have to pay up front. But then again it's probably just dodging a few bullets.
@@robertschwartz4810 that would be nice. I could take her to small claims court, but I would have to find the time to do so, and the psychological effort of going through the process. The amount of money she owes is not enough to put myself through that. I would bug her with recurring reminders but lately she started guilt tripping me with pandemic related problems. At this point I feel like it will be easier to cut my losses.
As someone who once worked in customer service I try my best to be as kind as possible. The other day as I left the store I told the the young cashier and bagger to have a good day, much like they say to me and every customer. The boy was so shocked he stammered out a "You too." with a very grateful whisper of "Thank you." It made me sad. As I walked out I said a goodbye and have a good night to a new girl pushing carts and she looked like I just hit her and she stopped, looking fearful as she repeated what I said. And then very cautionly that she didn't catch my name. I knew suddenly she though I worked through, so I quickly told her I am just a customer who is in more times than she cares to be and she had nothing to worry about. She let out a breath as if she was waiting to get punished or something. Saying thank you and Im sorry over and over again. Nice to know how rare it is for customers to be kind to people.
There is a video on youtube from May 22, 2009, titled "The Vendor Client relationship - in real world situations" that was created to explain how creative professionals have clients who expect things free for "exposure". There are two things I know about exposure. It can cause you to freeze to death or get arrested.
I read about one where an American was in Paris, and when she said “The Customer is King!” The boss said, “This is France, we decapitate kings!”
Is it bad that I laughed about this?
@@caitlinsnow7000 did u laugh at it or did you laugh with it ?
R/thathappened
I love this
I’m often working in restaurants and stuff where customers can be real hard work. And I’m also french, this literally made my day. I’ll definitely use that some day when my patience is dead 🤣💪🏻
The original saying was “the customer is always right in matters of taste”. It meant that if a customer wanted to by something ugly that didn’t suit them, you smiled, and sold it to them because they are right. It never meant the customer has the right to be an asshole or treat people like crap.
I'm glad to learn that- makes sense!
...and I just googled it and the original quotation was "a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field", very successful retailers.
Thank you I was glad to hear it and now feel better about all the hideous shoes I sold when I worked at Macy's in college
There are so many sayings that get misused and misquoted, such as saying a person is a "bad apple" so they are an exception. NOT what the original quote said! The phrase is often interpreted erroneously by implying that a bad apple is not representative of the whole, when in fact the term stems from the larger phrase "one bad apple can spoil the barrel," which suggests that the negativity is not an isolated incident.
Another one is "Money is the root of all evil"... WRONG! It's the LOVE of money that is the root of all evil, meaning that greed and selfishness is the problem, not the currency itself.
There are so many of these misquotes, Charlotte could make a video on the topic.
It should mostly be used in a market-wide sense. The customer is always right is more advice to executives than cashiers on the front lines. "The customer base is always right so if your products or marketing aren't working listen to them" kind of thing.
My very first boss, when I had a summer job at Toronto airport, said: "The customer is the king, but you are not his slave." That advice has followed me all my life (I worked for a tour operator) and served me well. Boundaries are important.
I am glad your manager has your back!
You had a good first boss. Wish they all were like that. I had one that one time wanted one of the employess to drive to the closest competing drug store and buy one of their products to sell to our customer because we ran out of it. Um.....no.
@@marye3974 yes, he was an old-school gentleman. He expected us to work hard, but stood behind us if there was any trouble. Wish all bosses were like him!
One of the managers at Taco Bell (my first job) always had my back, it was awesome, I’m glad other people had really good bosses as well when they’re at their first job.
My first supervisor didn't back me up even when a customer's toddler smacked me! Not an exaggeration!
One of my old bosses had a sign up in store (retail) "We are in the business of CUSTOMER SERVICE. We are not the CUSTOMER'S SERVANT." He would also kick people out who were nasty to the staff. Best boss I ever had.
Love people like this❤❤❤lucky
Something I will never forget is my boss telling me, “The customer is not the king, they are a guest and we expect them to behave that way.” I think more people should think this way.
He sounded like a great boss.
Amen. I waited tables for years & I experienced unthinkable rudeness! It really makes one think where thier mind comes from...
My motto: "buyers are liars." They will say, scream and do anything to get what they want regardless of who they are interacting with, and they have no shame. Just pure entitlement.
This is silly but is your name Romi in Hiragana? I'm trying to learn it again without looking it up.
Also, love your comment, I agree 100%
@@gingeminge Hi! It‘s Rumi (or Lumi)! る (ru) and ろ (ro) look very similar, so they‘re easy to mix up :D
I had a client who, from the moment I took his call started yelling at me. I told him that he was rude and disconnected the line. Being a newbie, I thought for sure I would lose my job, so I went to my boss and informed her of the situation and, she replied, "not to worry, you do not have to take abuse from anyone." He called back asking for me a second time and I hung up again. On the third call, he asked for the manager and went off on her also. She told him that he was abusive and that she would not tolerate his behavior and promptly hung up! She was the best boss ever! We worked together for fifteen years and became friends. Twenty-seven years later, we are best friends! BTW, this was a real estate title insurance company (million-dollar closings). Treat everyone with respect and kindness!
I once had a customer tell me "I'M GOING TO HAVE YOUR JOB FOR THIS!" and I just replied "dude you don't want my job".
Touché.
I was working drive through at Starbucks when an older lady walks in and declares she has a mobile order. My coworker working front register stops what he’s doing and looks for a mobile order but it’s slow and there’s literally no open mobile orders. After several minutes of him trying to figure out what her order is and her huffing and giving vague answers, she finally tells him that she ordered a whole roast chicken. He and I look at each other. “Ma’am, this is a Starbucks. The Mediterranean place is next door” she looks around like she finally noticed where she was and walked out without a word. Four minutes later I get someone in drive through “welcome to Starbucks, what can I get started for you?” “I have a mobile order for a whole roast chicken” “… ma’am, this is still Starbucks.”
Something was wrong with her brain.
I laughed so hard at this 🤣🤣🤣 wow😂😂
Wasn’t expecting she returned from the drive through lmao 😂
Makes you kind of wonder how she has survived this long. Or maybe she's starting dementia or Alzheimer's. It's rather sad, though, when you think about it, even if it seems funny at first.
My two favorite questions asked by customers at a deli I worked as a cook at:
1) is a cup smaller than a bowl? (Referring to our bread bowls/cups for soup)
2) is the Asian Chicken Vermicelli salad vegan? ( the four of us behind the counter just stared at her until she had her “oh duh! Thanks I would like a lb of it”)
Rofl!
I'm "older" (old fart boomer, actually) and I have worked in retail so I know the crap people have to deal with. I have always thanked the retail workers, but now I do a bit more. Since the start of the pandemic, I have been shopping for myself and my elderly father so he doesn't have to expose himself to covid (we don't live together). It means I have two sets of groceries to bag -- it all goes on one purchase ticket, but I need the stuff bagged separately. If there isn't a bagger on the line, I'll bag it myself. At the end of the transaction, I always say "thank you for being here, and thank you for your patience with my double load of stuff. Stay safe." Most just say "no worries" while a few have looked surprised and said "thank you, I needed to hear that." I've told a few friends and co-workers about this and they've been doing the same.
I remember working at Baskin Robbins when I was 16 and a woman came in for her free birthday scoop. I got her a kids scoop and she complained, “BUT I’M NOT A KID!”
I told her that’s the policy and she screamed at me that she was never coming back to that store again. She then waited outside, glaring in the window at me while making gestures that indicated she was going to fight me 😂
I have the mental image of a woman angrily shaking her fist with one hand and (still angrily) licking a tiny ice cream cone in the other. Thank you for this.
😭 I’m dying. I love it when people think it scares people when they are acting mad. Most of the time I find it hilarious to watch the 😡 faces.
I worked at a MAC store. MAC has a policy that if you bring in 6 used makeup containers, you get a free lipstick of your choice. But it has to be regular sized items. I had numerous customers bring in things that we dont accept, like mini products or even packaging that isnt MAC. Or they would want a lipgloss or highlighter instead. I had one lady get so mad at me, yelling "what does it matter if its MAC or not if its helping the environment?" She brought in all Wet and Wild containers. Its like damn lady, I dunno, i just work here, i dont make the policy.
@@Vox-Multis this is the same picture I have too lol
Did she came again??🗿💀😂
I'm an older generation and I have NEVER treated any workers like that in my life! I'd die of shame and embarrassment!
Indeed, I remember when a restaurant had to close for lunch bc teenagers were too problematic
I agree. As a matter of fact most places I frequent, the staff are very happy to see me. And im pushing 60. Being a decent human being costs £0.00. (And I get loads of cheeky freebies 😉)
It's like I told somebody else on here. Most of the entitled and obnoxious people are at least 40 and up. But most older people in general aren't rude.
I used to work at Arby’s and my first day training my trainer said “and here’s the freezer where we cry sometimes”
I work at Walmart and the same thing was said to me lmaooooo I just started working there
Wow that's both hilarious and really sad, I don't know what I feel 😅 I hope you never had to cry there
"The Coat Closet of Tears" is part of my guided tour whenever I was show new employees around our restaurant...
Thats how I train new people 😭 the walk in is the crying area.
@@shloka3915 definitely did 😂 but not during a rush you had to hold it in until you had a moment lol
I had a technique that usually stopped people from going to the manager. I would point to my name tag, encourage them to copy my name carefully so there was no mistake who it was. When they see you're not worried how your manager will react, it knocks all the stupid, stupid wind out of their sails. But I still hated having people yell and threaten even if they never followed up. A person like that can turn your stomach upside down and make the rest of your day black and sad...
I've dealt with the "what is your name! " over the phone types before, and I happily not only say it, I spell it for them.
Oh I've so done this, too. I've given them my employee number and my full name lmao And I can see them slowing down in their thoughts... Like, oh wait, she doesn't care if i call the manager, what do I do now? Lmao
@@brittanyv unless you have a very common name, giving out your full name is not the safest thing to do
@@denalihedgehog It's literally her RUclips handle. The smart ship sailed away without her long ago.
I usually repeat name real slow and spell it for them while pointing to my name badge.
One time as I was working a closing shift at the grocery store I used to manage, I heard a conversation up front at the registers becoming very heated, insanely fast. I was hustling from the holiday display I was setting up when it blew up into full on cursing and found a woman chewing out my cashier for a technical issue with the register. Instead of simply picking up her two items (ice cream and a can of chili) and moving to the next check stand over where the second cashier was completely open and beckoning her, she threw a huge tantrum and was telling the (now petrified) young lady to "f off!" and "this s--- is so stupid!"
I immediately grabbed her items and told her to stop her nonsense and leave. It went as such:
Me- I think it's time you get out.
Her-Not until I buy what I came for!
Me- Then stop your yelling and pay for it and go, or just get out now, but you will not talk to my coworkers like that.
Her-I can't believe this! I'm never coming back!
Me- Great, I'm looking forward to it.
I was telling my boss just yesterday that retail workers should be able to act like the soup Nazi from Seinfeld. Whenever a customer wants to argue about something stupid.
"No sale for you! Get out of my store!"
“The customer is always right” was a thing back when people knew how to respect other people. Those days are gone.
That phrase has also been grossly misinterpreted. It never meant that the customer gets to be a colossal ass 'just because'. The phrase was coined with regard to inventory. Basically, it means, "Your inventory should consist of products your customers want to buy, and NOT stuff that never sells."
The last time someone tried that 'the customer is always right' crap on me, I replied, '... said no intelligent person EVER.'
As others have said, the customer is always right is about product brand and market, and not bend over and let the customers stick it to you.
The customer is always right, in matters of taste.. is the actual quote.. Somehow we Americans got it all twisted.. Go figure
@@janeysiegrist5061 Honestly, in a situation where everybody wants to be civil, “the customer is always right” is not a bad business model. It makes for repeat customers-and no harm done as long as the customer doesn’t abuse the privilege.
That whole 'customer is right' stuff was started by Timothy E. Eaton when he started the Eaton's department stores in1869 in downtown Toronto. At that time, he would ship articles, mostly tools and implements and farming type clothes mainly needed for farming communities out to the prairies, etc. Because one couldn't see exactly from the catalogue what the item was really like, if the customer wasn't happy with the product for any reason (meaning size, shape, weight, strength they could return it.) Of course back then the mostly uneducated farm communities had more 'common sense and respect' than most people today and that is why T. E. Eaton said the customer was always right - believing common sense would prevail in why the product wasn't satisfactory. The company also sold lots and lots of small wood stoves for heating the sod huts and smaller prairie cabins of the day. I'll betcha he wishes he never said that if he could see the ignoramuses that walk the earth in this day and age. Such a sad state of affairs.
There is such a thing as "a regular" but the customer is NOT the one that gets to designate it, the person at the establishment bestows this title upon you. And if you ever want to be considered a regular, tip really well, or make a point to give the server a gift/bonus in an envelope at holidays and such...THAT is how you make yourself memorable to a server.
Yep. I used to work at an ice cream shop. This lady would come in a couple times a week and always ordered the exact same thing, would chat with me and my manager, was always very nice. So she was a regular and didn't need to tell me her order, but even then, she'd say what her order was unless I was like "the usual for today?"
Just being kind is enough for us to remember you the tip is a bonus. Of course acting like a jerk or someone who thinks they are funny allows to remember you too and put on a do not serve list. So people be kind to the hard workers more so this close to Christmas they are already dealing with chaos as it is.
I lived in San Francisco in the early '80s. Every morning I stopped at a little coffee shop near my job for my morning caffeine fix. There were no tables, only a counter, and the woman working there was an older Asian woman who didn't seem to have anyone else working with her. Anyway, the first time I went there, she didn't smile at anyone, grunted at customers, and said nothing. I noticed no one was cordial to her, either, and from the change I saw them slap on the counter for their coffee, it was obvious no one was tipping her. So I gave her a 100% tip (coffee was only $1.50 so it wasn't like I was funding a country). She went to get change and I said it was okay - the extra was for her. Her face lit up, and every morning I'd pay double for my coffee, and the woman not only smiled at me when I came in, but soon started talking to me. By the time I left to go back to New York a year later, she had told me about her family, showed me pictures of her kids and grandkids, said she was from South Vietnam, and that she'd worked in America for her family's restaurant until she had saved up enough to start her own business (the coffee shop) many years later. Apparently, her parents were upset because she had struck out on her own instead of staying with the family business, so no one would work with her (her husband had passed before she started her business). She didn't think any Americans would want to work for her, but by the end of that year, she had finally hired three more people (all young, American, and awesome). Being kind, especially when someone seems deeply unhappy, is always a good thing.
Exactly. And don’t expect people remember your favorite drink. If you’re kind and you really do come often and spend/tip well, they may do so on their own after a while. Being a regular is an honor that must be earned, not demanded.
@@daftoptimist indeed my regulars are most the mall staff not some random person
When I used to work in retail customer service, I had a customer say “The customer is always right”. I looked them in the eyes and said “that’s what a customer says when they know that they are wrong “.
genius
I love it and want it on a t-shirt
The company that I worked for had very strict rules. As a property manager, I didn’t have a right to change the rules. So the customer and I were arguing for around 10 minutes when he pulled out the “customer is always right” card. By that time I was so frazzled and just blurted it out. Thank God my manager liked me. Lol
Savage!
That's really such a trigger word for anybody who works in customer service. If a regular tells me that in jest I'll say "not always." But I think my people, regulars and coworkers, can tell when a customer is really irritating me. It don't happen often cause I'm pretty patient and good at compartmentalization. But when a customer is really irritating me to my soul, I get really quiet. And not cause I don't know what to say, but because they don't want me to pop off on them or they're gonna look like a fool.
I attended a customer service seminar once because I was forced to by an employer. She got angry because I turned a client away for being 4 hours late for her Old English Sheepdog's grooming appointment which would have put me way behind on the other 6 dogs I had that day. She really didn't like that the customer service seminar reinforced what I had done and said the customer isn't always right. One of the anecdotes in the seminar was of an airline CSA who had a very belligerent minor celebrity jump to the front of the line demanding to be helped first. When the agent politely asked him to wait his turn, he loudly yelled "Do you know who I am?" Without skipping a beat, she got on the intercom and said, "Ladies and gentlemen, we have a gentlemen at the counter who seems to have amnesia and needs to be identified as soon as possible." She proceeded to describe him and what he was wearing and which counter he was at.
Your employer was short-sighted about the fact that if you took that late customer in, other customers would suffer waiting on them, when they'd been on time.
That anecdote made me laugh so hard 🤣🤣 just brillant 👌
I'm sorry that your boss didn't have your back tho
@@shloka3915 when I went back and summed up the seminar saying that a lot of it was how the customer is NOT always right, the look on the vet's face was priceless. It was hard to keep from having an "I was right" smirk on my face, especially telling that particular example. Even though the OES owner had 5 children to get to school and daycare before she went to work, she also was married, and she could have had her husband drop the dog off for grooming on his way to work during the check in time of 7 to 8:30 AM. I even would arrive as early as 6:30 to check people in early if they needed it if they had to be at work at 7; they just needed to let me know when they made their appointment so I would know to arrive early.
The Wendy’s one is frustrating. I worked at McDonalds as a teen and it would’ve taken me 2 min into the conversation to walk outside and see what the woman was pointing at.. it took the employee and manager 30 min to think of that? 🤦🏼♀️
ikr! The whole time I was thinking "it took them that long for her to finally say she's looking at a damn picture of it on the menu board and for them to come and see wtf she's looking at???" smh 🤦♀️
Yeah, that's fucking insane. If that bitch was blocking all the other cars, it definitely means they must have had at least One person available to check immediately.
I was a mgr at a Wendy's and I'm struggling to understand why the crew member had to call for a mgr... Since ALL mgrs wear a headset. Fast food workers are underappreciated and continually disrespected by customers. Customers who look down on their positions, but still feel the uncontrollable urge to ORDER FOOD FROM THEM! I've kicked customers out of the drive thru line for being rude and disrespectful to the crew person who was attempting to accurately take their order. The fact that THIS mgr didn't immediately take action is just disgusting to me
I was just thinking that. Just go see what she's looking at. I've done it before. The dumb leading the dumber😂 Just kidding!
Don't know how long ago your teens were but these days that could get you shot.
The most sacred cardinal rule NEVER disrespect those who are cooking or handling your food. What’s so hard about being nice?
I know. That is why, when eating out with my ex MIL, Lillian (aka Lil the Pill), when she was acting up, my H and I would find a way to let it slip in how we used to work in restaurants, and commiserate how difficult it must be to deal with certain kinds of people (with a little eye roll towards the Pill). The funny thing is, Lil the Pill never caught on! We did everything short of saying "PLEASE! Don't get mad at us. And I doubt anyone ever messed with OUR food. The Pill, on the other hand...I can only imagine
My Army brother says
“Forget the Colonels and the Sergeants. The people you never want to piss off are the cooks, the mechanics and the janitors, because either way, you will be eating shit, driving shit or living in shit!”
Yep, I've sent food back ONCE, at a steak house near Six Flags in Dallas I wanted the top sirloin and the server kept talking up this other cut so I said OK, I'll have that, (the interaction was friendly) I get the steak and OMG! it's like before they cooked it they rubbed a LOT of salt on it, then dumped a LOT more salt while cooking it , took one bite and called the server back and told him the problem and sent it back, he asked me if I wanted another one, (not a chance), I only paid for the 3 beers I had and stopped at a Whataburger on the way back to the hotel. Don't know if the super salty steak was an unfortunate accident or what . I would like to believe that it was not a deliberate thing since my whole interaction with the server was friendly and respectful.
being nice and treating others with respect begins at home with the parents. Any body can be a mother or father but it takes brains and 'teaching by example" to be a parent. Bad parenting equals bad offspring.
It really doesn't take any extra effort to be polite to people.
I saw a sign at my local orchard, it said:
“The entire world is short staffed, PLEASE be nice to those who showed up”
I took a photo and made tons of copies that I keep taking up in bathrooms and vestibules of local businesses.
The amount of hate I get daily working at a short staff kfc/taco is crazy tbh I make almost 50k a year but being treated like Im nothing when I showed up 6 days a week
You're the hero the people need right now
I waited in the drive thru line at my local KFC for forty five minutes. Was I getting frustrated? Yes. Did I say anything to the gal at the window? No. Poor thing was dancing as fast as she could. She explained that they had a full house inside and only she and one other person were there. Two people running it alone! The kicker? I saw one employee leave. End of shift I guess? Still wrong to leave your coworkers drowning in my opinion.
We have to be more patient right now. We all know businesses are short handed so please everyone, be patient!
@@GrandmaLoves2Scuba I hated when that happened even BEFORE COVID. I can only imagine how bad it is AFTER 🥺 I sympathize so much with restaurant workers and health workers right now ❤️
@@GrandmaLoves2Scuba it's not wrong to leave at the end of your shift when you have plans outside of work. Does it suck? Yes. But some plans can't be canceled or rescheduled because of short staffing.
"You would never ask an artist to do something for free or next to nothing."
You'd be surprised. My mother, a psychologist, got it a lot. People would tell her she shouldn't be in the profession if she was going to charge anything. Entitled people just see everyone as less than.
That's also a profession with lots of unstable ppl who prob get really frustrated with how difficult it is to get insurance coverage. & im not saying your Mom did, but many psychologists charge psychiatrist rates. & when you have certain unstable ppl, they're going to think it's crazy to charge so much if a person is truly wanting to help ppl. When you don't have to pay the insurance rate of a medical practice, it is difficult to argue that you HAVE to charge 150/hr when your business has no overhead & only the cost of renting a small office. I'd totally expect ppl to be like that in that field.
Saaaaaame .... People get shocked when you tell them they need to pay for the services provided by a psychologist and go on a rant about how all psychologists are scammers cause they ask for money
@@chloecamp8714 uhm, I don’t really think you understand how private practice works for anyone looking to open a business. You’re not just paying for the room you’re renting. You’re paying for your website ( to get clients), office space, liability insurance, city business license, documentation system that is HIPAA compliant, payment services if you’re not going to accept cash or do venmo, online scheduling system to make your appointments, wifi and other utilities (if not included with your office space), a confidential email service because of HIPAA requirements, business cards (if you use that), putting your name in online directories so people can find you such as psychology today. Since you have your own business, you don’t get benefits that you would get at a regular job such as a 401k and health insurance, so you have to save some of your income for that. It’s difficult work. It’s an actual business and there are a lot of costs involved, which is why some people charge a lot when having their own private practice. They aren’t trying to scam you. They just want to make a living too. As we all do.
Here are a few articles on this subject if you want to learn more.
privatepracticeskills.com/costs-starting-private-practice-counseling-budget/
www.privatepracticeworkshop.com/2019/11/06/therapy-private-practice-salary/
I also took a class on this a few years ago bc of my master’s program.
Exactly. My hubs, a plumber, got it all the time. Followed by threats about public safety and it being an emergency service. Dad ran into it as a psychologist. I run into it with my cleaning and home health biz.
" You're right. It is such an honor to clean up the various shit in your life for 'the exposure'". 🙄😂
@@Annetf17 Don't forget student loans, and being in school another three years, not making money.
The best reply to a customer was when I worked as a csr for a cable company (in the early 90s) when this PIA woman came into the front office to complain about some charges on her bill. She came in with the intent to cause a fight. The csr working the desk was finishing out her final week there so she couldn’t care less what the customer was going to say. Long story but after the customer screamed at the csr, “I’M THE CUSTOMER HERE!!! I’M THE CUSTOMER!…” the csr calmly replied, “well let’s roll out the red carpet for you and give you a crown.” I could hear the entire conversation because my cubicle was located right behind the desk. 30 years later and I still remember that day.
That’s amazing I love it 😂😂
THAT is funny. Thanks for sharing! :)
Firstly as an older lady in years but certainly not in mind , I too am appalled at the way some customers talk to staff and show no respect.
I have a friend who when looking at items in a shop never puts them back as she finds them . Her argument is that that is the assistants job and that I am doing their job for them and she gets annoyed when I follow her and put things back neatly . I am that person who will put things back on the hanger when the clothes have been knocked off onto the floor .
Okay ! Maybe I’m showing signs of OCD but for a while my friend would laugh and deliberately cause a mess just to see me clean up after her . You May think I’m mad for persevering but it is paying off and now she does make the effort as a young assistant thanked her when she saw her fold the top and put it back . The young girl then went on to say that she just doesn’t understand some people that deliberately just throw things back on the shelf or not pick up the fallen item on the floor and again she really appreciated my friend .
It kills me to see clothing on the floor under the rack or just hanging on by a shoulder. I have to put it back correctly because I’ve been the overworked store personnel. You are doing a kindness and I thank you. I’ll bet you return your shopping cart every time also. The world is better with people like you in it.
The worst for me is the perishable foods that people will leave out for who-knows-how-long instead of (a) walking it the couple of steps back to where they got it from or (b) giving it to a worker who can put it back. Ugh.
As someone who has worked in retail and food service I genuinely appreciate that. Me and my grandma do that too. Just rude some times it’s hard to organize the store when you are busy too so it becomes a whole deal because the boss would say to go clean all that but also get customers and I couldn’t be in 2 spots in the store at once. I was working at a dollar general at the time so we only ever had the one cashier and the manager who would just disappear in the back or the office.
About not opening for costumer's during closing time, I actually have a positive story about that. I was celebrating my 20th B-Day in Paris, which turnt out to be a total nightmare. I was hungry and lost and everything was closing down. The Burger King was also closing down, but they actually allowed a few more costumers inside, and when coming closer they told me I could come in for a meal but that I couldn't stay to eat as they were closing down. I was still lost after that, but at least I had a meal. Thank you Parisian BK staff!
“I’m regular!”
So is my period but I can’t always know the exact moment it’s going to start.
😂😂👏🏻👏🏻
I love it!
👏🏾👏🏾👏🏾‼️‼️🤣🤣🤣
OMFG, this is gold! 🤣🤣
Damn. Truth bomb
Everyone needs a bit of Charlotte in their lives
At first I thought you said "chocolate," and I was like, "Hell yeah!" but then I saw you said "Charlotte," and I was like, "Double hell yeah!!" 😉😄
Yes please! I’ll take a double does!
Regular dose of Potato Queen, please!
Agreed!!
So true
The free beer story reminded me of something that happened years ago when I used to home brew beer as a hobby and since I don’t drink that much I would give away most of the beer that I brewed. Most people were very grateful and live by the motto that free beer by its very definition is good beer. Some would complain that it didn’t taste as good they expected. I suggested that they purchase a couple of six packs of Budweiser and leave me alone.
I used to work at a popcorn shop and to this day I'm still in shock at how rude and entitled people get over POPCORN. After years of being in the customer service industry, I definitely try to be nice to everyone who serves me. This is why everyone should experience working in retail/food so that they realize how hard it is to try to keep your job while serving rude mfs. This whole video got me so triggered, but also made me laugh. Thanks Charlotte ! :)
I agree with this BUT, on the flip side, having worked as a waitress and now in my 50s, when I go out to eat, don't expect me to tip you above the taxed amount. I know waitstaff is taxed on their sales so I will tip the amount that they are taxed but I will not go over that if they did nothing for the table. Drinks need to be filled, stop by and see if everyone is ok, be friendly (unless people are asshats) don't completely ghost me and then expect a good tip. I do try and pay it forward for those who do all the above and will usually tip 60 to 100 % of the check because these days, it is really getting hard to find people that don't make you feel like you are interrupting their day by expecting them to wait on you so when I do get someone like that, its my way of saying, Thank you!
I worked for twenty three years at the same liquor store. Got to know my customers pretty well, some became friends. When someone would say, " give me my regular" I would tell them honestly that I didn't care enough to remember what they drank because I had far more important things to remember. No one ever got offended, lolol.
Edited to add, Of course I knew what most of my regulars wanted...the ones I liked anyway (insert 😉).
BTW Char, I AM an older person and I go out of my way to be pleasant to working folks because it's the right way to behave. Regardless of age, you either have empathy or you don't.
I remember when I was cashiering a man dropped the cash on the counter when I clearly had my hand out. So I gave him his change by putting it on the counter, and he lost his mind! I played it cool and said I figured he'd prefer it that way because he did the same to me, and he basically said I dont deserve common courtesy because I was a cashier... 😤
People get a weird power trip when they bully people at work, shows how small they feel in their lives honestly
i once worked at a KFC, at this particular time we were selling a 10 piece dark meat meal for half price. i was working the window and had a lady come through and ask for a 10 piece all legs. i politely informed her that we couldn't just sell all legs due to the fact that the dark meat meal was limited. she went on to say "but I have a party for all little kids and they all want legs." I said well purchase 2, it is half price so 2 for the price of 1. "I don't need 2, I have 5 little kids and need 10 legs" she proceeded to argue all the while my boss had the other headset on and was listening to the entire thing. finally, my boss came to the window and asked the lady to pull forward to the window. "what is the problem ma'am?" she asked. "your employee here won't sell me the 10 piece special all legs." she turned to me and said, "is this true?" I said yes. "good job, we cant split these up like that ma'am because we don't have enough legs to just go around." the lady then proceeded to ask, "well chickens have 2 legs don't they?" my boss then dropped the mike like a boss. "yes ma'am they do and they all walked out the door, have a great day"
Speaking as, "an older woman", I was brought up to treat everybody with respect, especially those offering us a service. Service industry jobs are hard work, under paid and very much undervalued. Anybody who can work under such circumstances yet still offer a smile and good service deserves our utmost respect and thanks. And yes, I do believe that thanks should extend to an excellent tip where allowed.
Christmas is coming and I've started buying gifts for the amazing service workers in my life :)
I too am an older person and I was also taught to be courteous to everyone no matter what their status was. I always say "please" and "thank you" and to respect my elders. I will thank the person holding a door open for me and give them a warm smile. Courtesy is free, be generous with it.
as a person who has worked in retail or customer service my whole life, and had many customer service roles, i can say, at near 50 years old, you and the respectable "older" generation, usually do treat the staff with courtesy however, the is a much larger percentage, who act as if no matter what lunacy is falling out of their mouths thinks they are correct, even when proven they are not and ive been told regardless of whether they were correct or not, i should suck it up and tolerate it, because the customer is always right, out of their own mouths. they do not like being told, im sorry sir or maam, that is not how it works. it wasnt so much of an issue pre pandemic, but seemed to literally EXPLODE post pandemic. i get it, you guys have lived thru some crud, to put it lightly. but the lack of respect that is given to the people that PROVED the world would grind to halt without them, mainly service industry personal is abhorrent. ive been physically and mentally abused, literally. hit, spit in the face, called disgusting names, that if i wasnt on the clock, would have brought me to a physical confrontation, gone home almost every night in tears, or bloodied from being hit. ive had to trespass customer from the store, had to have the police escort me to my vehicle after a shift, all because i was simply doing MY JOB and following policies set for by the state and cooperate. it has truly gotten out of hand. karens have ruined the customer service industry. if there is a chance im going to get a beat down by anyone, for working a register or trying to get YOU some toilet paper, then im not going. 90 percent of these encounters, i had with people, older than me. its real hard to have respect for a group that has proven to me personally, has no respect for the generations keeping the world afloat. the younger generations may be overly sensitive etc but at least they recognize that all people deserve to be treated with a little TLC rather than, "i made my money, i dont have to listen to some little kid telling me what i have to say do or think." well, sure, you have a point, but you also made all that money before it cost over a 1000 dollars a month just for health insurance, or 2500 to rent a one bedroom apartment and still not be able to eat daily. the world has changed and we , as a whole unit, need to change with it. sorry for the long post. just trying to show what a "service industry" person feels RIGHT NOW. it wasnt always this way, will not always be this way, but this is how it is now.
@@hollyshaw-elliemae It does depend on how they were raised. I'm a "boomer" myself and I also worked retail, as well as other customer-service related jobs. Some people look upon anyone (from wait staff to nurses) that provide any kind of service as completely beneath them and must obey to the letter any demand they make of you, even if it is something literally IMPOSSIBLE to do (like serve mac-and-cheese when you don't sell it). I was grateful for any place that had multiple security cameras (because they don't trust the employees--lol). These people often threaten to get you fired, and will not only follow through on their threat, but will usually fabricate some outlandish lie to get you fired (because usually, deep inside they KNOW that you can't just give them an item half off because you ate half of it while in the store).
For the record, MOST people in general are courteous and at least polite if not warm and friendly. I am okay with that, and have been in customer service for more years than I want to admit. I think when you hear young people complaining about older people being rude to customer service, I experience this a lot more when I can tell the "older person" is viewing me as someone who must not know much because of my age. Usually, that's when the patronizing or rudeness comes out. It's not often, but it does happen. It happened a lot more when I was in high school and had an after school job, and it kind of felt like people wanted to teach me a lesson of some sort? It was weird. But I do appreciate you being kind and courteous, we see you and appreciate people like you.
The Wendy's Mac and cheese one makes me wish we could all slap one customer a year.
It actually scares me that this lady has a driver's license... How did she pass the eyesight testing? Has she forgotten her glasses on that day? I'm honestly surprised she made it there without an accident or at least major violations of traffic rules...
Nah mate at least one a day
I would never want to be president. But I've always thought if I was I would create a day where 1000 random people get to pick 10 people they can open palm slap and not face repercussions. I mean, you couldn't use any weapons or things like rings, brass knuckles, chains, etc. And it would have to be an actual open palm slap and not a punch. But yeah, that would be one new contribution I'd make.
Bro I would make REALLY good use of one slap a year. 😂
Actually I’m big on proof. I would have walked to her much sooner to see what she was looking at. Probably the first time she said she saw it on the menu.
I am a server and I have literally had a guest try to hand me a dirty diaper. When I pointed out where the washrooms are located (yes, she changed her baby at her table in the dining room) she looked at me incredulously and said "It's just pee!" ....It has become a favourite punchline around these parts
I once saw a picture of a woman changing her baby's diaper on a pile of jeans in a clothing store. Jeans that customers will not only buy, but try on!!!!
Yupp I've dealt with that way too many times when I was a server. In what world does a person think to themselves I am in the middle of a restaurant sitting in a booth and I think that it's acceptable to change my baby's diaper whether it's pee or poop right here on this booth/table? Even when seated in the booth next to where the bathrooms were. And they always left the dirty diaper either on the seat in the booth or ON the table. Like what the hell is wrong with you who the f*** does something like that?!
Gotta say - I'm a member of that "older generation," and it infuriates me to see others from my age group acting like absolute [fill in blank with appropriately nasty word]. I always make a point of being extremely nice, especially when the person is obviously having a rough day, makes a mistake because they're new at the job, or is simply doing their best at what I know is a totally thankless way to earn. But we all have to start somewhere, and it makes me so mad that these idiots are being allowed to define my generation, which (aside from these people) is generally kind, civil, and caring. Every time I see a Karen rearing back for a snake-like strike on a service industry worker, I just want to grab the nearest napkin holder and whang her over the head with it. But yeah, I don't think the police would accept "she was being mean to the person at the counter" as a self-defense excuse, lol. Anyway, thanks for these - people of all generations need to be reminded that most of us work really hard to keep our families and personal lives going, and should be utterly respected for that.
i love you in the most platonic way ever. thank you for being a decent human being. not sure if you have heard that recently, but from the whole of customer service industry, thank you.
@@hollyshaw-elliemae You're most welcome! You're the best - thanks for all you do!
I used to work as cashier and I had some mean bitties to deal with in the line at leat 99% of the time. On that sticks out in my mind was a grandma being an absolute monster to her little 9 year old grand daughter. She got up to me and was an absolute monster to me too. Then she turned around and used me as an example of "why it's important to have a college education". Karmas a real bean eater though, she had to put back alot of the stuff she wanted when her card wouldn't work and I made her count out the exact amount of cash only.... she had $5 cash on her. Her total of everything was $100. She could only afford a pair of shoes...
This was when I worked at goodwill. Lol
This lady looked like somebody's hand bag but with legs.
I know not all the older people are mean but it's the mean ones that will stick with your for a while. The nice ones REALLY stick with you.
@@frequentblondie Isn't THAT the truth. Seriously, people like that shouldn't be allowed out in public after the first bout of Karenism. Sheesh. I feel awful for their families, tho.
It is definitely not just the older generation, the entitlement in young people today is astounding!
The customer is always right may be said on the surface but anyone who's worked in any type of service industry knows 99% of the time, whatever the problem is is the customer's fault.
At my work I have to take notes on the phone calls I receive. They have a drop down menu to select if there was an issue and who's mistake it was, it has an option for everyone except the option to select customer and it bothers me because truly many times it is the customer who made a mistake.
My grandparents had a restaurant my whole life growing up, grams was up front and did books, Gramps was the cook. Someone bitched about their chicken being undercooked and wasn’t going to pay for it, Gramps said of course. When the plate came back to the kitchen with the chicken completely eaten to the bone, Gramps grabbed a big knife and was chasing their car out of the parking lot. Bet they didn’t expect that hahaha
Did Gramps get their money back? I need deposit this is too jiucy
Go gramps! I stan this and would definitely post his bail.
I've had multiple moments like the "This is a Wendy's" scene. Mainly when people confused my old workplace for a Starbucks. The one that stuck out the most was an older lady who pulled out a gift card for Starbucks, and I stared at it a moment before going: "I'm sorry, Ma'am. I can't accept that here." Her: WHY NOT? "This is not a Starbucks." "...Oh *walks away*"
I’m an older women and wouldn’t dare treat anyone the way these Karens do. I guess it’s because I worked retail for many years. I hope there is some salvation for my generation
Some of my favorites are older people. I will say most entitled people I see are 40-50+ but most older people don't act entitled around me also. And I've seen some younger folks too. Case in point there was a maybe early 20s girl came into my job (work at a thrift store) and she just kept talking so much crap about the store and the prices. I mean, on a scale of thrift stores in the area we rank fairly well in pricing and quality. And she's going on and on about the most ridiculous stuff. I'm not ringing her out, my one cashier is. But I can hear her mouth and I'm starting to talk back quietly. I get done helping with the cashier's line just in time for the big mouth to tell my cashier to throw something in the trash and then proceeded to call my store trash and everything is trash. So as she walked out the door I said so she could hear "yeah, and 2 pieces are walking out the door."
I love the older regulars where I work (JoAnn's). Its good to see a nice and friendly face when it's been crazy.
I love how I just watched this as I was getting ready for my retail job this morning. These experiences happen every day! But I am thankful to leave them at the store every night and breathe easier at home.
We have a saying in Germany that goes like 'The customer is king, as long as they act like one'.
Basically means that you should treat staff and workers good if you want good service.
Sadly a lot of people just know the first line.
I have always treated people who work retail, as people. Whether in person, or on the phone.
I have found that in response I often get much better service, and workers will often bend over backwards to be helpful.
Whereas if you act entitled, the best you will get, is the least that they can do, in order to get rid of you.
Being an A-hole doesn’t get you far in life.
Treating people as human beings gets you so much further.
It also makes your own day feel much more pleasant, because you have happy people around you.
Very true :) If a customer being rude - you walk into the freezer, look at the full box of item he /she asks for , walk out and tell them - “ I’m soooo sooo sorry , but we’re completely out “ 😉
Yes , be nice to retail people and you’ll get much more out of it 😁
I've always found that a simple, excuse me, please, and thank you, go a long way in getting help. It's not that hard to be respectful.
Yes same. My father and I are always commenting to each other on all the free food and other extras we get from businesses we visit because we are always so friendly, to us it makes no sense whatsoever to be anything other than nice to people.
i'm a cashier in a grocery store and i can 10000% confirm that if you're nice to use we will do everything in our power to make sure you save money/have a very good time. you're the kind of customer i like getting through my till.
Yes! Very Very true!!!
I’ve worked in service/retail for almost 23 years…however, the majority of those years were as a hair stylist. We have very different rules…the first and foremost being NO, the customer is not always right, especially if they INSIST they don’t have lice, they INSIST that it’s no big deal that they have open sores on their head, they INSIST that you can totally “bleach” their hair even though they “dyed”their hair black the night before. Telling the customer they’re wrong and WHY they are is a huge and very necessary part of the job. However, I find that most customers are generally more polite when you are looming over them holding very sharp or scalding hot objects against their heads.
I absolutely enjoyed this one. No yelling or screaming from you at all, unlike your new ones. It was truly enjoyable!
I’m a store assistant manager and I tell every part-timer “you’re not paid enough to deal with this bull crap. No, the customer is not always right.” They know if someone looks at them wrong, I’ll deal with it, NOT them. Plus, people who are rude do cust service workers deserve hot peppers in the butt while burning in hell
On a different note... I love Whataburger! My favorite is their sausage, egg, and cheese taquitos. During my preparations for a medical scan, I had to remove ALL iodine from my diet as that would screw up the scan. No iodine means absolutely NO iodized salt (it SUCKED!) and for three weeks straight, the employees made me no salt eggs just the way I love them. I sent an email off to their corporate offices to give them all serious kudos and gave them small gift cards, as much as I could afford since they went WAY out of their way to take care of me. Please be kind to these folks as they're just trying to pay their bills too and making them miserable on top of a high-stress job is just a horrible thing to do.
you are the kind of customer id love to have
We love people like you. You get all the special things.
@@bekaebrown - Aww... Thank you! You're very kind!
Omg I hate this so much. I’ve said it a THOUSAND TIMES.
IF YOU WANNA PAY MATES RATES, YOU’LL BE A REAL MATE AND PAY EXTRA. CUZ A REAL MATE WANTS TO SEE YOU SUCCEED!!!! 👏👏👏👏👏👏
Absolutely. I would never in a million years ask, even my closest friend, to just give me something just because we are friends. Also, it is always some random person you have just met who wants stuff for free.
Yes I once "argued" with someone...I was trying to give them an extra hundred for their work, 😂 especially since we are friends I know they are putting their heart into it, unlike if I went to some random stranger for the work.
@@Chrisyt272 I’ve had friends try to under charge me, and then I end up tipping to the amount… lol don’t play these games, I’m the master at ‘I Win’!
This is the best way for me to see the real personality of a person I'm with, HOW they treat service workers (and I mean the kind ones) 😊
The mac and cheese story reminded me of a story of my own. A few years ago, at an Arby's I worked at, we had a woman get irate and start cussing at our cashier because the cashier told her we didn't have any whopper juniors and CLEARLY the cashier was lying to her. The manager comes to see what all the fuss is about, and the lady tells him. He's like "Ma'am, this is an Arby's." She's like, "I KNOW where I am!" Then he's like, "Do you? Because whoppers are at Burger King." Lady went real red in the face before stomping out of the restaurant.
What is wrong with people!
When working in retail, I had a Karen come in with her daughter and showed me a box containing a necklace. She demanded a refund for this necklace. She did not have a receipt. I stated quite clearly that, after five years of working in this store, I have never seen this necklace before and apologised that I could not give her a refund (this necklace must have been super old stock, like over tens years. I genuinely thought she must be joking!). She immediately started to yell "THIS PRODUCT IS CLEARLY FROM [NAME OF STORE] AND I DEMAND A REFUND! ARE YOU GOING TO LET MY CHILD DOWN AND MAKE HER CRY BECAUSE YOU WON'T GIVE US THE REFUND?" I told her that if this product was from my store that it must have been way before my time here and that it was way beyond the timeframe of a refund as well as required proof of purchase. She then demanded I offer her an exchange....which was something we did offer...so I take a look at the necklace and I am going through store catalogues dating back ten years (this takes me ages and I even had one of the shops assistants offer to help me look through)...I still cannot find this necklace. I politely stated that there was nothing I could do to help her and again apologised. She then aggressively yelled again for my manager (I was the acting manager on that shift) and that she was going to get in touch with Trading Standards as she was firm she knew her rights and that "the customer is always right". I told her to go ahead. I know she won't get anywhere and I know my shop policy...and that I tried everything to help her within reason. She. Would. Not. Budge. Fun thing though -- neither would I. One thing I learnt working in retail was that the customers who yelled the most typically knew they were in the wrong! And the worst thing for them/best thing for me to do was to remain calm and to continue smiling sweetly at them. She eventually stormed off after I carried on serving other customers around her. I felt sorry for her child and hope that kid is doing ok.
I hate it when they try to give you a guilt trip through their kids. You can only imagine what's going in in that child's head.
Im wondering whether this woman ever tried to return her child to the Hospital.
When customers try to return old stock, (after a few months) we would offer a gift card for the store and what the item is currently valued at. A long time ago when this happened, the item was $5.00, when it was sold at $45.00. The customer decided to keep the item. Sometimes it's just not worth it! :)
Geez, I'm so greatful I don't have to work at fast food places anymore. People are so dumbfounded about the "great resignation" but when you see the way some customers behave it is totally understandable. People are sick of the abuse, the shitty pay and the mind numbing stupidity of entitled people.
Working in my family's retail business... Every one of these are accurate. I doubt you watch Charlotte's videos if you are a Karen/Chad so I just want to say a HUGE thank you to all the lovely people that ask us how we are , wait patiently due to worker shortages , don't complain and haggle directly with me because of increased prices I have no control over - you kind ones really help us get through our day of the (amazing) amount of rudeness that's come with Covid times. Thank you ♥️
I worked retail for years, one of my biggest pet peeves was people returning their buy one, get one half off and expecting full price for the item they paid half off for. I don't care if you have your receipt, you're still stealing because you are asking us to give you 20 bucks for the item you paid 10 bucks for! It's freaking dishonest!
We have a roundup program at work. When I became a supervisor I got the fun task of processing returns. One night this older lady was returning the 3 items she bought. Okay, that's fine and she didn't even mind it goes back on a gift card. But when I told her how much is going back on the card she looked at me confused and told me she paid X amount. I looked at the receipt again and noticed that she rounded up get change to the next dollar.
Me: "I see you rounded up your change."
Her: 😶
Me: 👀
Her: 😶😶😶
Me: "ma'am, I'm sorry but I can't refund a *donation* 😐"
If more people on platforms like this would be like you Charlotte, the world would be a better place. 💙
I remember working in a restaurant and we would get paid weekly and directly in cash (no transaction could be followed). Multiple times throughout the week my boss asked me to stay past closing time since we would get a huge order in the night (his brother was working night shift and he and his colleges would order from us) and I agreed since I liked the job and could need the extra money from working overtime. As payday rolled around and I recived my salary I was suprised to find that I didn't get any extra , I asked my boss about it and he told me that he never intented to pay me extra since I basically had nothing to do between closing of the restaurant and the order coming in (I cleaned, washed dishes etc) and it was "just one easy order" (multiple pizzas, pasta and salads from me alone). I never worked even a minute overtime after that .
"But I am a regular here!" Congratulations, no is still a no.
"I've worked in customer service myself and this is the worst kind I've gotten!" You've never worked a single nanosecond in CS, so stop lying.
"But I just want to change it to another!" Like I care, the return and exchange period has already passed.
"But the other stores have 30 days return policy!" Yes, because they're a different company, different rules apply there.
"Can't you just attach the price tag again?" No. You took it off, ergo it was a decision to use the item.
"But they said that I can return this!" Well, they were lying, no is still a NO!
"I tested these and they didn't fit me, I want to return them." You tested the shoes out, you wore the dress to a club or brothel (I don't care where, it stinks anyways) and you think we're taking them back? Fat chance. Get lost.
"How dare they change the arrangement and the placement of their products and product groups!" Changes tend to happen, get used to it, man.
Can you tell I work in retail? I still wonder how I can stand this job but somehow I do.
This is hilarious and rlly sad at the same time. I work in customer service and I feel the pain.
"it used to be x price!" Price changes happen, especially when its been 3 years since you've been to a place.
I had a Karen recently who tried to bring a trolly into the self scan check outs (only little baskets are allowed in there. There's no room for trolleys). I apologised and told her trolleys aren't allowed and she walked out and said "You should have a sign". I said "We do, there's 2." I gestured to the one behind me. She stared and said "Well you should have one at the entrance before I walk in!" And again I "We do." She walked around to the entrance and with so much confidence and a gesture she was lile "No sign! There's no sign." I just walked forward and pointed to the sign staring right at her. Her face dropped and and hurried away, giving me a dirty look. A minute later I see her rushing out with her kid. She dumped the stuff and ran, didn't even bother buying her groceries out of pure embarrassment 🤣 it was GOLDEN
🤣🤣🤣 what a complete thunder c%@t 😂😂😂
The fact that people focus so much on signs makes me laugh. Just because there’s no sign for something doesn’t mean it’s not company policy! If that were the case so many signs would be on front of every business.
When you aren't willing to fairly pay someone for their service/skills, it means you have Zero respect for the person. People who don't respect you, aren't worth your services.
"you'd never ask someone who isn't an artist to do their job for free".
May I invite you to the world of plumbers? 😆
Same with electricians. Basically, anyone who works in a trade.
As an 8 years customer service/retail worker, I LOVE THIS VIDEOS.
Once I had a Karen saying "I only speak to your manager 'cause she has a degree and you don't", I mean... WTF?!
Besides that, every single time I go shopping I wish all the workers to "have a good day" and many of them are SO gratefull that SOMEONE says that to them 🙄
Excuse my English, it's my second lang. and I might made some misspellings, please don't call my manager 😆
Your English isn't perfect, but it is very good for someone learning a second language. A Karen refusing to speak to you is a win, particularly for such a stupid reason. I worked as a cashier at WalMart when I was younger and it schooled me. What is really crazy is the number of people who treat cashiers like crap and spend time berating us for how long they had to wait...thus making those behind them wait even longer.
Word. If I hear one more person say, “People just don’t want to work anymore. We can’t get any applicants.” There’s your clue: it’s YOU not them. Pay them a decent wage and protect them from unruly/violent customers, mkay?
I also learned, from experience, that if a place constantly has a “help wanted” sign in the window it’s because they’re sh/t to work for. In my experience, they took income taxes out of my less than minimum wage check (under a certain number of people on the payroll equals no minimum wage) and they didn’t turn them in to the IRS 😐. Had to threaten to sue them so they would even give me my last check.
Bullseye. I honestly could not have said it better.
Yeah People are ridiculous. The shop I work gives free Ice cream cones to secondary school students that have just finished there exams( Leaving Cert and Junior cert in Ireland) but people are asking" what about people that cant have dairy " what about vegans " " why do we not get a flake" its a FREE cone to any student that want one. No substitutes or replacements im afraid. 🙄
Most people with special diets I know (vegetarian, vegan, allergic) bring their own snacks and don´t make a big deal about it.
@@LadyPii yea, exactly. the ones throwing a fit, are just mad they arent getting something free. go to where you know they have stuff that fits your dietary needs. reminds me of how demi lovato went oafter that frozen yogurt shop because they offered about 3000 things, to make everyone happy, but they one thing she thought was not ok and tried to ruin them over social media. people like this are disruptive
@@LadyPii Sorry but they do.
@@hollyshaw-elliemae Exactly
@@jayt1n I have no doubt that some do, but luckily not most of them.
Being a server/waitress for the past 10 years at several different restaurants has taught me a lot of things.. but its also given me some absolutely horrible experiences bc of people like ones in this video. It truly never ceases to amaze me the way SOME people treat others, just bc they see themselves as "better". Just bc they have a specific job doesn't mean you can just treat them like garbage... TREAT PEOPLE AS YOU WANT TO BE TREATED!!! Thats what my parents have told me my entire life.. makes me wonder how these people were raised for sure.
When people talk to me like that I just look at them straight in the face and I say "You are NOT better than me." Oh man does that piss them off! Lmao 🤣😂
Thank you always for supporting employees ❤CUSTOMER IS NOT ALWAYS RIGHT 😂
I work as a nurse in aesthetics and it’s amazing that people hustle us for pricing as we are a medical practice! We will tell them the price of the laser treatment, for example, and they’ll come back with “if you can take $150 I’ll do it.” We are not a bargain store! Lol
The walk in freezer is where everyone screams and cries and kicks things in the food service industry
lol sadly, so true. ive thrown a few bags of bread in the walkin to keep from slapping the piss out of a few customers.
Yes!!!
At my old job we had limoncello liquor in the freezer lol. Thats all I say on that
A McDonald’s walk-in freezer is where I realized I had anxiety
Melissa Saint
Not the whine cellar?
The not-for-profit I run has a large space we rent out, at low rates, to corporate entities and people in the community for events. The revenue is poured back into the agency to support the programs we run that help some of the most disenfranchised people in the City. A guy approached us to say he wanted to host ballroom dance classes, and that our space would be perfect. I offered it at a very low rate, as this was an individual and not a big, corporate entity. He told me I must be confused, but that he meant he wanted the space for free. I told him that no one offered large spaces for free in SF, let alone spaces with AC, a whole PA set-up, and a bunch of other features we have on site. I suggested he check out one of the hourly room rental apps or call any of the event venues in the city and ask what they charged, and that he'd find I was offering him our space at less than half the normal going rate for comparable spaces. His looked shocked and said, "Well, I'm confused. I'm not used to doing things in this way." My reply: "You mean you're not used to PAYING for the goods and services you desire? I think you should try that at Macy's. Go into Macy's and find a shirt you want, take it and then walk out without paying for it. When security stops you, explain to them that you're "not used to paying," and then get back to me. I'd love to hear how that works out for you." One would think that would be enough to shame anyone, but not this guy. He actually had the gall to ask, "So, you *mean* this? You really won't give me the room on on Saturday afternoons for free? Why not? I don't see how it would even impact you - your offices aren't even open for business on Saturdays!"
I've seen posts going around lately about how the original quote was "The customer is always right in matters of taste." It's sometimes attributed to hotelier Cesar Ritz or to department store owners like Marshall Field or Harry Selfridge. Whoever said it, the point is if the customer wants to buy a hat that looks ridiculous on them or salt their soup into oblivion, let them. It does NOT mean lie down and let them stomp all over you.
I am always amazed at older people who say that the younger generation is so entitled “Ma’am you are telling me I am entitled while you are literally saying that you are entitled to get (insert Karen’s demand here)”
I can assure you that there are entitled folks of EVERY age. 🤣
The mac and cheese incident reminded me of an experience I gad with a phone call from a woman asking to speak to her son. I explained she had the wrong number and over the next half hour or so she repeatedly called with the same request. I told her it wasn't going to matter how often she called she still had the wrong number which set her off and sh angrily shouted that I HAD THE WRONG NUMBER ! I left the phone off the hook for awhile after that exchange
Good for you!!! They say the definition of insanity I'd doing the same thing over & over again expecting different results.
I don't usually answer numbers I don't know, but this one day I thought the number was a phone call I was expecting. It was some dude who had the wrong number. I told him he had the wrong number. He then proceeds to call my number like 5 more times, I ignore each one.
That's when an air horn would have curbed her stupidity
People who are rude to others, especially to someone working a job you know they are getting paid peanuts to do, really piss me off. Also, I would never be rude to someone in charge of the food or drink I am about to consume. The audacity of some people still continues to surprise me.
I spilled part of my drink the other day grabbing my food, and I literally started wiping it up with the napkins they asked if I wanted to wipe off my hands. Like it was such a small spill too but I didn't want to overwhelm these workers
Early 2000's: "The customer is always right."
2021: *Customers are entitled narcissistic psychopaths*
The full saying is “the customer is always right in matters of taste”, it meant that if a customer wanted to buy an ugly item of clothing you smiled and nodded and sold it to them. It was never meant to mean the customer is allowed to act like an asshole and always be right in everything!
@@jaimicottrill2831 I never knew there was more to the saying. Thanks I learned something new! I always thought this was a bizzaro saying. Lol
2021 for the win
#truth
Yes
That story about the Mac and Cheese had me ROLLING!!!! I've got to give a BIG THANK YOU to service workers. They don't get paid NEARLY ENOUGH to put up with the crap they get from stupid people.
Just found your RUclips channel, tonight,.. after working in retail sales for 15 years, I absolutely adore you and your comedy 😂 Thank you for not being an "influencer" 😝
I worked at Half Price Books for almost 16 years and while most customers were great, there were some insane ones. We had to buy used items from the public, books, CDs, records, magazines, vhs tapes, cassettes, DVDs, etc...so I'm sure you can imagine the vast array of insects, underwear, tampons, mold, dog pee, pornography, etc...that would be in boxes with the items. One lady hands me this bag of books and when I started taking them out of the bag, they were wet. Dripping wet. Where the unknown liquid had touched the white paper pages, it was stained yellow. It also smelled strongly of protein, so it smelled like dog pee. I put the wet books back in the bag, used a ton of hand sanitizer, cleaned the counter with disinfectant, then paged the customer to the counter. I explained as politely as possible that the books were wet with an unknown biological contaminant and so we would be unable to make a cash offer as we can not sell the books. I offered to recycle them for her if she liked. She was stunned. Then she reached into the bag and started pulling ALL of the books back out onto the counter that I had just cleaned. I tried to stop her and finally said a little more outright that it smelled like perhaps a family pet had lifted their leg over the bag. She flipped out. Turned full Karen. Yelled at me that it wasn't possible because their dog was kept in a separate part of the house and therefore had no access to the bag. I said it didn't really matter what the liquid was, the books were wet and therefore could not be sold at our store. She STILL kept dragging more of the dripping wet books out onto the counter anyways and still tried to get me to make a cash offer. The assistant district manager Mark Maxwell was standing there the entire time and did NOTHING to jump in and help the situation, which was super supportive and helpful as per usual. The woman got increasingly angry and finally packed the wet books back up into the bag and walked away. I proceeded to clean the counter a second time. Afterwards, standing there looking at the counter I had just cleaned again, stunned by how rude she was and how surprised I was that she kept pulling more disgusting wet nasty books out of the bag onto the counter I had already cleaned, I made a weird noise halfway between a laugh of disbelief and a groan of displeasure. The customer heard me from across the room and yelled across the store to demand to know if I thought this was funny. I replied in an utter dead pan voice that no I did not find this situation at all amusing, not in any way, shape, or form. She stormed out and then a few minutes later stormed back in with a big water bottle full of yellow liquid. She showed it to me and told me it was her protein energy drink from the gym and that it must be what leaked into the bag. I said ok. She then yelled at me that I shouldn't be accusing people of things without all of the facts. I told her it wasn't an accusation and that it wasn't a big deal either way. No matter what the liquid was, it had ruined the books and they couldn't be resold in our store. The at the time unknown liquid smelled bad, had stained the books yellow, and they were still wet. They were not salvageable regardless of what had done the damage. The whole thing was so ridiculous and she acted like it was all my fault somehow, even though she was the one who ruined the books. The assistant district manager did absolutely nothing STILL to help diffuse the situation or defend me in any way. No surprise there as he is a total coward.
Dear god, so glad I never had a job in the service industry.
People are just plain nuts!
And your manager was a douche bag!
I think you may have PTSD
She probably peed in that bottle.
As a former consignment store worker myself, you have all of my respect. It truly is the hardest, doing what you do. I have many stories too that i can't think of at the moment, but I was in your position many times before and I know how god awful it can be.
Fortunately, I don't work there anymore. Half Price Books decided to use the pandemic as an excuse to "clean house" and they got rid of every employee that they ever wanted to fire but might have been a lawsuit previously. They dropped a lot of folks who worked there a long time, 5-25 years for many. They ditched most folks who used FMLA leave or had filed hostile work environment claims. Hilariously, the district manager I personally filed a hostile work environment claim against and who was "coached" for his behavior as it was violent and menacing with tons of witnesses, well he was the one who got to decide if I got to keep my job or not. He laid off another woman who had an open, active investigation against him for the same thing. They permanently laid off like half the staff across the nation and replaced us with temps for Half the Price, which I guess is fitting for them lol Honestly, I had been hating it more and more the last few years as the company moved further and further away from the original owners' vision and mission statement. It got super corporate after the daughter took over, more and more each year. Coaching employees to be carbon copies instead of individuals and coaching us to offer less and less money to customers for their books to keep costs down. It was really a blessing to have them rip that bandaid off for me, even if they then threw the dirty bandage in my face and called me ugly. Because they screwed me over, I got to spend most of the pandemic as a stay at home dog dad and that was delightful. I just found out some of their stores are trying to unionize and the company is 💩ing their pants about it. Left some vaguely threatening notes posted for employees about it lol
I remember working as a cleaner every summer as a teen, mainly in office settings, and you would not believe how entitled some people act towards cleaners. They treated me as if I was a tool at their disposal, and the friendliest woman in the building said hi to EVERYONE but she just ignored my greetings every time as if I was beneath her. One person (just a lower employee there with no say in things) even started calling me to get in early or on my off-days. He'd asked his boss for my number and it freaked me out. He would not even remove his trash or cups of coffee and would pile them up until I came into work again, and look at me like it was my fault. Sometimes I felt like he was making messes on purpose just to make me clean it. Bro. You don't even pay me. And stop acting like the office is your pigsty home.
The part I really love is the 'anyone can do it', or 'it's just pushing a button'. Ok.. Do it then...I look forward to seeing your results.
Oh yes.
I reply “by all means, don’t let me stop you.”
Yeahhhh I don’t understand their reasoning on that. Insulting someone’s job and saying “it’s easy” isn’t going to motivate them to give you free shit xD
If it’s so easy, why are you here insisting somebody else do it?
I work in a college cafeteria, and it’s astounding how many people get upset that it’s not some fine dining experience. Like… nobody forced you to come here… You could have literally gone anywhere else or just stayed home… why are you yelling at the cashier about a buffet style cafeteria?
Go clock in, then...
Me and a few of my friends are regulars at a gaming store, we play d&d there. We always like chatting to the workers( if not busy). They notice when one of my players is missing and normally ask where they are. They honestly are awesome. Treat you REGULAR WORKERS LIKE PEOPLE YOU ARE LUCKY IF THEY REMEMBER YOU. They have tons of customers everyday never assume your a regular until all the workers actually know you. Even then never just assume they know what you want.
"Charge more and your clients are nicer" OMG Amen to that
Unfortunately for me my MIL is one of those “women” who, for some reason, is unable to interact with a customer service person without feeling insulted or belittled, when in reality, it is her doing the insulting and belittling. She’s always been this way, I don’t know what to do for her. Except avoid public situations when in her company.
This is where every family needs an uncle or aunt who doesn't filter what they say to relatives.
"How are you, Marjory? Are you still pissing people off with your entitled attitude?"
Are you ok? I hope u get well soon.
@@bromptondevice7685 i wish i had a relative like that. or better yet, I'LL become that relative someday lmao
my mom does this too. I publically tell her to calm down and to let me handle the situation and then scold her after we leave. She's less of a Karen than before but she still slips.
@@j0llibee123 In my family it's my mother. Endlessly entertaining. I think her best was when a relative proudly showed her a picture of their new grandchild:
"Not going to win any beautiful baby competitions, is he?"
I work at a retail store known for buying oversell name brand clothes and selling them for 50-75% off and it’s all brand new. People buy $500 worth of clothing and these are just SOME of the reasons I’ve had a customer complain on me.
1. I wouldn’t fold every shirt and pant she had in her $400 order. And then I told her “I don’t get paid to fold your clothes.”
2. I’m “too slow” so I slowed down more and she called me stupid $350 into her $600 transaction and I just voided the whole thing out and told her “I’m too stupid to check you out I guess.” And then went to lunch.
3. I wouldn’t let a woman’s husband go into the women’s fitting room with her while a group of 15 year olds were in there trying on clothes.
4. I told a 3 YEAR OLD, that he would have to wait with me while we found his mom and then she showed up looking for him almost 10 minutes later saying “I let him go to the bathroom” he could barely walk or talk and couldn’t push the bathroom door opened if he tried.
I used to go to the same Starbucks for almost 2 years, and always ordered the same drink (a white mocha, tall, hot, w/extra white mocha and extra shot), most times to the same barista, who worked always on mornings. At some point not only him but some other baristas already knew what I was about to order, sometimes they would "dare me" to let then guess item by item what I would order 😅 It was fun, but I never took it for granted, they had no obligation to know what I would order.
Firing customers was the most liberating experience when I started my new career. I truly had regrets of typical CS roles where I was “required” to put up with awful people. New career, my boss would call awful customers and tell them “you are no longer welcome because A,B,C we will be informing our partners. Have a good day” 😂 I will never go back💯
I worked in customer service for almost 18 years in retail and restaurants. I feel all of this so much.
I work in a local family restaurant that has been open for 70 years now. We make our own rules and We have a policy that states the customer is NOT always right. The best is when somebody asks for the number to corporate (again we are a small family restaurant). We just give them the number to our other line & it’s so funny when they call and get the same person they were just talking to.
I love when they’re like “I dont shop at places that make me wear a mask” ok. By all means. Stay away lol If you’re gonna yell at me do you think I’m gonna beg you to stay?
I work retail. Masks are required. When someone tells me they have the right to not wear a mask I simply agree with them. And then tell them it's my right to not wait on people refusing to wear a mask. "Rights" go both ways!
When I worked at Jimmy John's, there were fun signs all throughout the store. There's one that said, "the customer is not always right." I lived by that sign for seven years. Still do. "The customer is always right," is HORRIBLE advice tbh 💁🏻♀️
The problem is that people get it wrong. In the past, "the customer is always right" actually meant that if a customer want to by something ugly or that doesn't fit them, you shut up and you sell it to them anyway because it's not your taste that matter, it's their. So they're always right if they told you something is beautiful. I don't know why, with the time, "people have the right to by something ugly" somehow became "people have the right to treat you like sh*t" 🤔
(I'm French so sorry for my poor english)
The whole Mac and cheese interaction made me screaming “ask her where it is on the menu?” Once she mentioned that. This person must of had the chilliest 3 years of their life while working in customer’s service
When someone tell me the famous « it’s not scanning so must be free » I answer « only if you left it in the store ». Work every time and is soo satisfying😂
Most Entitled people come from parents that let them get what they want when they want. And if they didn't, they'd throw a tantrum until they did. Most people that are happy with what they do get were taught "Be happy for what you get" and "Don't look a gift horse in the mouth"
Are you a native English speaker?
I was just wondering because we have the same idiom with the horse in Germany (nem geschenkten Gaul guckt ma net ins Maul).
We also have that saying in Afrikaans "Jy kan nie 'n gegewe perd in die bek kyk nie"
Yes, I'm from the US. In the south it's that, but further north I think it's "You can't have your cake and eat it, too" which I don't 100% understand lol
@@nuadasilverpaw5702 It doesn't mean quite the same thing as the gift horse. It doesn't surprise me that it doesn't make sense as it doesn't make sense! It used to be 'You can't eat your cake and have it too' which, of course, does make sense and means you can't have it both ways. 😊
I work at an auto parts store and even though it's 2021, there are still those who feel very strongly that a woman should not work there (male and female customers alike) let alone be even a low level manager and will do everything they can to make their point, one of these things is tossing (yes you read that right) their payment at me, like I'm some some cheap hooker.. Be it cash or card (even though they run their own card through the reader). The whole time making sure I know they're disrespecting me by ignoring or talking down to me and then they just toss their payment at me while looking past me.... At first it hurt, a lot, to the point I walked away so they wouldn't see my tears and humiliation, but now it's just infuriating. No one should ever be treated as such, be they man, woman, both, neither! I will say this, my boss does not tolerate customers who believe they're always right and therefore treat us like property. You wouldn't be know many times a week we hear "do you know how much money I spend in here?!?!?" and then have a tantrum, when they don't get their way.
You talk abut the anxiety of holding up a line of cars in a drive thru, and I get anxiety thinking about it. My son and I have McDonalds with my mom every Friday, and they have become so efficient at the drive thru since the pandemic that I can't get my debit card back in my wallet before they are passing food to me. I can't tell you how many times I have "lost" my card! I wish I had the nerve to hold up the line while I put it away, but I just can't. I don't want to be rude. Mac 'n cheese lady has some nerve.
She also needs to see an optician if she's driving around with eyesight like that
Just put it in your wallet dude, they don't mind waiting a few more seconds.
@@GmonkeyJ777 it's the anxiety. I also have that. In places that holds up a line or just whenever I worked with other people, I always feel like I have to rush because I hate being burden or trouble to others. I know, for myself, I wouldn't mind it but it's just the ANXIETY.
Wait! Are you saying that McDonalds has Mac & Cheese! I'm heading out right now. They BETTER have it!!! lol
@@bromptondevice7685 that’s what I thought. Lady needs some glasses if orange slices look like Mac and cheese 😂
Oh, I had that kind of customer claiming their the “regular”. I worked there every day and I never seen her at the restaurant at all. On top of that the restaurant just newly opened like a week ago, back then.
To make thing worst this Asian lady started lecturing how to cook proper authentic Japanese food at a Japanese restaurant owned by a Japanese person, who’s been cooking Japanese food at home since they where kids, while their parents worked.
At one point she started claiming she ate every Japanese food served in Canada so she’s an expert on Japanese dishes so her opinion matters more then the chef’s. It was an open kitchen so she was kind of Holding up the order to be prepared by constantly interfering the main chef.
Then a different customer cut in telling her “95% of Japanese restaurant in Canada has a high chance its owned by a non Japanese person and it’s mostly fusion food or modified recipes to fit their culture’s taste buds, so it’s not really authentic Japanese restaurant. Also the recipe can be different depending on what part of Japan that person came from, just like any other cultures, So please shut up and eat your ramen before the noodle becomes a udon and let these people serve the waiting hungry customers or go home and cook your own “perfect and authentic” Japanese dish your proud of.
I was just standing there like holy crumpet. But it did shut the lady up (she never came back after that incident )and I’m pretty sure that customer who stood up was so Hungry making him very angry he was about to flip a table. Later I gave him a free dessert for the trouble.
Dude! I would get so annoyed when people would throw their money at me. I wished I had responded like that just once. But seeing that was so enjoyable!
My grandmother is like this. I worked retail and she absolutely embarrasses me with her behavior. I always tell her I will do the talking.
My mother, when I was young. Me trying to melt into the floor as she is red faced screaming at some poor clerk. So now I go overboard being nice to anybody who works with the public :)
@@Chahlie The problem is that she knows she is being rude and unreasonable she actually says "They wanted the job so they should get over it. They get paid for it." I work retail, I make $11 an hour, I don't get paid enough for it and neither does anyone else.
Love how Charlotte has become part of my daily routine 🥰 finish up a day of teaching and clock off before doing more work with some of this gloriousness!
"You wouldn't ask someone who isn't an artist to do their job for free" and here I am, a qualified math teacher, still waiting for tuition fees from a woman who's daughter I tutored 2 years ago 😭
My partner is a vet, you would not believe the free advice people want from him or for him to get medicines from work and administer them to their pet for free (him paying for the meds I guess because they don't offer to pay for them). Obviously, he can't, but they still try it.
Definitely need to charge up front it at least, get them to pay after every class so you're only out of pocket for one class if that happens :(
You're going to wait forever. Sue her.
@@nhugh23 that's the system I've switched to now. It does help but you'd be surprised how many people turn down your services if they have to pay up front. But then again it's probably just dodging a few bullets.
@@robertschwartz4810 that would be nice. I could take her to small claims court, but I would have to find the time to do so, and the psychological effort of going through the process. The amount of money she owes is not enough to put myself through that. I would bug her with recurring reminders but lately she started guilt tripping me with pandemic related problems. At this point I feel like it will be easier to cut my losses.
Translator. Also had a hard time with payments
As someone who once worked in customer service I try my best to be as kind as possible. The other day as I left the store I told the the young cashier and bagger to have a good day, much like they say to me and every customer. The boy was so shocked he stammered out a "You too." with a very grateful whisper of "Thank you." It made me sad. As I walked out I said a goodbye and have a good night to a new girl pushing carts and she looked like I just hit her and she stopped, looking fearful as she repeated what I said. And then very cautionly that she didn't catch my name. I knew suddenly she though I worked through, so I quickly told her I am just a customer who is in more times than she cares to be and she had nothing to worry about. She let out a breath as if she was waiting to get punished or something. Saying thank you and Im sorry over and over again. Nice to know how rare it is for customers to be kind to people.
There is a video on youtube from May 22, 2009, titled "The Vendor Client relationship - in real world situations" that was created to explain how creative professionals have clients who expect things free for "exposure". There are two things I know about exposure. It can cause you to freeze to death or get arrested.
This comment is criminally underrated. THAT LAST BIT THOUGH. 😆👏