Entitled Customers That Were SO WRONG - REACTION
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- Опубликовано: 28 авг 2024
- Entitled Customers That Were SO WRONG - REACTION
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Hey ya'll! Today on my channel we are reacting to some entitled customers that were definitely not right. I honestly think we would have no such thing as Karen's without the "customer is always right" rule. There's definitely proof of that in this video.
#entitled #entitledcustomer #karens #entitledpeople #reaction #charlottedobreio #react #reactionchannel #charlottedobreio #charlottedobre
Hi, I'm Charlotte Dobre. I'm an actor, reactor, singer and sometimes (not really) comedian. On this channel I do reactions, commentary and occasionally I crack a joke or two. I upload daily, usually 7 days a week, unless life gets crazy or I get lazy. Come hang out, it's a good time.
Edited by Timothy Dunsmore
Produced by: Vanessa Peprah-Addo
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At a store where I worked , my coworkers were trying to explain a discount to a lady, and she just wasn't getting it. I saw they were frustrated, it was a simple thing, and the woman was not mean or anything, she just simply did not get it, and they ended up spending around 30 minutes with her (all with other customers in store) . A few days later the woman came back with her husband with chocolates , apologizing to my coworkers. Turns out she had Alzheimer's, begining phase, and her brain would just stop from time to time. She remembered they were very calm and tried for a long time , and apparently she had had bad experiences in other stores . We had a lot of older costumers , so we were used to having to take our time sometimes, but that one honestly hit us like a ton of bricks , she was so nice
I love this for you! ❤️
Awww, that's so sweet and so sad all at the same time.
@@StudlyFudd13 broke our hearts a little bit not gonna lie
I understand what you are saying. When I say Upper management, I mean those who're usually sitting in the offices and who rarely have any experience with actual customer services or dealing with customers out on the floors. All they see is customer=money so please the customer so we get more money to line our pockets. But usually the entitled Karens spend the least amounts or are always after free stuff. Like your business won't be affected by losing one Karen. From my experiences, most customers who spend a lot or are generous with money are usually good natured and understanding. Sure they would demand certain things but it's usually within the reason.
Awwwww! The anti-Karen! Nerak!
I’m an ER nurse and HECK YES to that security guard, the abuse we have to deal with sometimes is UNREAL.
I owe my life to nurses as much as the Dr's ... huge respect!
Float pool that goes to the ER often. I love him ❤
I still don’t get how nurses and doctors don’t have legal protection, the way cops and firefighters do. Just because ur in a hospital doesn’t mean y’all don’t deal with combative patients. I hope that changes soon.
I read that he got fired 😢
Our local hospital has signs saying that abuse against staff will not be tolerated and will be charged to the fullest extent of the law. I also saw a sign like that at a McDonald’s I visited.
I worked at a bookshop and one customer was throwing a fit because the romance section "wasn't easy to find". My colleague pointed to the shelf right in front of her and said "ma'm, there's a sign right there saying 'Romance' ", to which the customer shouted back "well you can't expect people to READ SIGNS!!". Again, this happened in a bookshop. A place for people who, apparently, read.
Why does it seem like idiots struggle the most with the simplest instructions?
This also happens in the Self Checkout when the registers aren’t working properly. Only after they scan all their items, they’ll discover that the form of payment isn’t going to be accepted even when the sign is on the register in front of them.
Me in a whole other ballpark at the bookstore. Walks/aggressively fast walks past the sign three times that I’m looking for while cussing to myself under my breath and REFUSING to ask for help, even when offered.
Stupid is as stupid does.
I also work in a bookstore, and if I had a penny for every time I have had customers throw fits over something that they couldn't be bothered to read (our hours, section signs, the authors names on the books so they can find the one they're looking for) I would be a millionaire.
I have actually heard "Code Karen" before. Walking through a Walmart and on the PA they called for the Electronics Department Manager for a Code Karen. All I could hear was laughing everywhere in the store.
I wish I had been there to hear that.
I work at a grocery store, we have "Code 101" for our Karens and Chads, we've had that Karen code set up for years now. It really works, because when a cashier calls for a Code 101, *all of the workers come out and stand around the Karen, in silence. * It freaks them out!😂🤣
Yup even in NZ we had a separate code for Karen and Ken's.
Yeah, we had a code for violent customers and you had store security and manager running full tilt to help you. I had a nasty, smelly drunk yell at me for not taking some kind of credits from another store and that was not a thing the computer would let me do. And I ain't losing my job because you don't understand the rules, sorry.
That’s genius!!!
That is brilliant! I love it. 😂😂😂
We used the code "medium coffee" at the cafe I worked in college because we only sold small and large. When someone (usually my boss) yelled "medium coffee" it meant a hot guy just walked in 😏
My mom’s favorite threat (she was a “Karen”), “you’ve just lost a customer”. I told my mom once “Mom, this is a multimillion Dollar business, I really don’t think they care about los ya customer here or there.” after she told a Walmart that they lost a customer.
I knew I made a huge mistake saying that, but I wasn’t thinking. I just said it. She tore into me all the way to the car and then all the way home. She then told my dad what I said and he told her “ So? What do you want me to do about it? She’s right, Walmart doesn’t care about losing you. They were probably celebrating after you left.” Then he grabbed a beer and sat at the kitchen table to watch TV.
My mom and I stood there speechless for a moment and I went quickly to my room and about died of laughter. My mom was pissed and of course, took it out on me for about a week.
It was worth it.
Some people that work at establishments that makes you not want to shop there. It definitely works both ways for the customers and for the retailer. My mom worked retail for 24 years and recently left. She definitely has stories to share. But she definitely talked and treated people how she wanted to be treated and talked to. I just usually just not shop there if I had several bad experiences with no cause for the action.
Yeah, that's the one that always cracks me up.
You ain't wrong. Dollar General, Walmart, McDonald's, probably doesn't care about losing a customer, much less a Karen.
God I love your dad
There is not such thing as a " Karen" the proper term is a Laqweesha.
I worked in a pawn shop and once had a customer threaten to come over the counter. I told him that if he did that I would shove a pencil in his ear. He began screaming for my manager who comes out and ask what is wrong. The man said I threatened to stab him in the ear with a pencil. My manager asked if I did and I said yes. He looks at the guy and says "Do you prefer a pen?" The man's wife slaps the man across the face and says I am so tired of you embarrassing me. About an hour later he comes back and apologizes. I said how about we start over and the rest of the transaction went fine. They became regulars.
My husband used to work at Taco Bell. And so many drunk people came through. Throwing drinks through the window. Wanting to fight workers. A girl actually flashed my husband cause she thought she would get a free Taco. Needless to say she didn't get it.
The joker would be proud of you both
Your managers a real one
Ha me too plenty of times one guy threw a 3/4 inch air impact gun at my head lol. Got my head split open with a breaker bar in because we wouldn't do a loan on his tools.
LOL
This happened many years ago.
In order to pay for my daughter's cancer treatments, I had gotten a job at Kmart, working the customer service desk. Working in the service industry was a definite eye-opener after spending several years at home caring for my children, which recently included newborn twin boys.
I’ve had a few out-of-control customers, but if I had to pick one, this one stands out more than any other. One afternoon, a man came up to the customer service desk, followed by his two small children. In his hand was a bra. He explained that it belonged to his wife, and that he needed to return it for a refund. After asking for a receipt, which he unfortunately didn’t have, I explained the company policy, which was, without the receipt, I could only give him store credit. He became very agitated, and said that he needed to get the refund and that store credit wouldn’t do him any good. I was trying to be as understanding as possible, but I explained again that there wasn’t anything I could do. The only option I had was to give him store credit. That’s when he started yelling at the top of his lungs, while waving the bra round. I couldn’t believe I was seeing a grown man throw a tantrum that would put a child’s tantrum to shame. I couldn’t take my eyes off the bra being whipped around, as the man stomped his feet and continued to yell.
During this confrontation, several people edge their way toward the disturbance to see what was going on. After watching his tantrum for another minute, I had enough and told him if he didn’t want store credit, then there was nothing else I could do for him. When he realized he wasn’t going to get his way, he threw the bra at me. After seeing where the bra landed, he turned around, and with his two children following, quickly walked out of the store.
And there I stood, with other customers, staring at me, with a bra on top of my head. The 2 cups landed perfectly on top of my head with the straps hanging down the sides. All I could do was laugh. And once the other employees and customers saw that I was laughing, they all joined in. After a few minutes of giggles, we all went back to work and shopping. I thought that was the end of it, but no.
Later on in the day, the man came back into the store and walked back up to the customer service. This time without his children. With a very embarrassed red face, he said that he wanted to apologize for his behavior. He said his wife made him come in to return the bra and he had to take the children with him. He said he was embarrassed that he had to return a bra. He also admitted that as soon as they got home, his children ran to their mom, his wife and ratted him out. He said that he’s very sorry that he threw the bra and it landed on my head.
I couldn’t help myself, I just started laughing and couldn’t stop, especially when he told me the part about his children, tattling to his wife about his behavior. By the time he was done apologizing, we were both laughed about the entire situation. I accepted his apology.
You never know what someone else is going through in their lives.
And on another note, I’m very happy to say that my daughter beat cancer.
Superb. I love a story with two happy endings 🥲💗
I dunno I think you're being too kind. I like to give people the benefit of the doubt but this man needs to grow up.. first of all, he did all that in front of his children, who learn from their parents. Also, my boyfriend buys me tampons and says nothing (will actually offer to pick them up for me) and if I needed him to return a bra he would not throw a mantrum. I'm glad it had a good outcome for the 2 of you but.... In my opinion he's a man-child 😅
God bless you sweetheart, stay classy! And congrats that daughter conquered cancer- amazing! 😍
BIG BIG CONGRATULATIONS TO HER🎉❤❤❤❤❤❤
When I was 19 I was basically running the family business after my father had passed away. I was pulling 60 hour weeks, and I was the only female in a full service gas station and garage.
Entitled customer came in and started screaming and swearing at my crew. He was quite angry about having to wait his turn for minor mechanical work.
I stepped in and explained that we would be happy to help, but he WOULD have to wait his turn. He turned his full vitriol towards me and summed up his tantrum with "I'm a close friend of the owner and you are going to be fired over this bitch".
I calmly pulled out a business card with my name listed as Co-owner/operator on it. I gave him my sweetest smile and told him that when he calls me I prefer be-otch and to get off my lot and don't come back. I have to admit that I miss those days. 😁
Boss...your Father would be proud of you!
I'm sorry for your loss ❤ But that's awesome. "I prefer beotch" 😂👌
I bet that felt great 😹😹😹😹
Oh he was "a close friend of the owner"? Bet he wasn't closer than you.
Yes!!! You are amazing! I love it. Your Father is proud of you and loves you so much!! I’m sorry for your loss.
I’ve been in retail for 16 years and never a dull moment. I sweep the parking lot at my job and there have been people that will try to pull into the spot I’m sweeping, even with no other cars in the parking lot. I’ve been tempted to hit their car with my broom lol. I love all your videos, always makes me laugh
Yep been there, people are shitty!it doesn't help with my dislike of the human population 🙄
Working retail has made me hate everyone, equally.
@@DarkbutNotsinister yessssss! Annoying entitled people,!
This lady pulled up into a parking spot in front of me and waited for me to move the cart so she could pull forward. There a spot next to me that was closer to the store I was giving her the dirtiest looks
I was called a c* nt last week for not carrying the item the customer was looking for. Keep in mind i work at Dollar Tree..lol
I managed a retail store in an "Affluent" part of L.A.
Cashier called for the manager.
When I got there "Karen" asked "I want to speak to a white manager" (I'm black).
I called over my assistant manager (who's white) and said to her "This is Bob, my assistant, you can tell him your problem, and he can tell me, then I'll tell Bob what to tell you, Go!" She stormed out but not before saying "What is this country coming to?"😂😂😂
Yo...wtf...i wish I could say that im shocked but unfortunately im not. I worked in Loma Linda about an hr away from LA. And this customer asked one of my coworkers who was black "are you going to make my sandwich?" And he said "ya probably," and she goes, "well could you not." And I was shocked the manager still had me take her order and he made her sandwich. 😤
@@sierrafairbanks7776 To be honest that's typical. Almost every time someone said or did something to me racist when I was an employee, my employer and/or manager would take care of the customer and disregard my feelings. You kinda expect it and get use to it, unfortunately.
Here in the UK if this happened, the customer would likely be asked to leave the store.
It is illegal here to discriminate against a person based on their race.
If a manager gave in to the customer, not only would the customer be breaking the law, but so would the manager. No manager is going to risk their job over something like this.
But besides it being illegal here, it is socially unacceptable to behave in such a manner.
Other customers would likely come to the defence of the employee.
I know I would. I can’t abide racism.
@@TheSnowdogsShorts Hopefully more people will become like you in the future. I always say "It's not enough to be NOT racist, but to be ANTI racist"😕
@@YuToobVideos Here in the UK, anti-racist is the norm.
People just won’t accept racism these days.
When I first visited the USA in 1999, two things shocked me.
One was racism, and now prevalent it was everywhere. I was truly shocked at how bad it was. From what I understand, things haven’t really improved much since then.
The other was poverty. I had never seen so much poverty in a Western nation before. This saddened me greatly. From what I understand, this has got worse.
The girl who was proud of herself for standing up for herself while staying calm & "not shaking"
Love that so much for her, having worked in customer service/retail sales I completely understand that level of "I need this job, but not this 💩 today" love love love that for her.
At my sister’s old job, one of her coworkers got called out and accused of reversing into this woman’s car. He was very confused as he hadn’t left that spot since he clocked in at 5am (before the store opened). So they pulled up the cctv and it turns out that this woman had crashed into the coworkers car then tried to pin it on him.
Blows my mind what kind of bs Karens tries to pull off. Imagine having that little shame in your life!
I have a 4K front & rear dashcam. It has paid for itself ($580) many times over. Once with a speeding ticket (not within 50 miles of alleged offence) & the other when I was being tailgated, had to stop suddenly and got rammed. Driver claimed that I 'brake checked' her, dashcam said otherwise.
How can people not be aware of the ubiquity of CCTV by now? It boggles the mind!
EX-server/bartender here. This was back in the 80's when I was young and knew I could get a job anywhere so I think I had more of a "The customer ISN'T always right." attitude but I took great pride in the quality of my service and drinks. One night shift a server didn't show up so I was waiting on tables and making their drinks. A couple came in, way before Karens but to this day I believe SHE was the queen bee Karen. After returning 3 entree's for various reasons, told me the Margarita sucked (which I made, and was known for) and over all bitchiness above and beyond, I got down on one knee and said..."Behead me now my queen, I can no longer take it!" She screamed, mananger came, meal comped, I was fired but rehired after they left but the kicker is the husband came back in and gave me $20 and said "THANK YOU, you made my night!" NO LIE
One time while working in retail I had a customer attempt to steal a pair of leggings by putting them on in the changing room and trying to walk out. My manager forced me to confront her and when I did she said that I should “Give her the leggings for free because she shops here every week” when I told her that wasn’t how it worked, she peed in them. Right there. And then asked if I wanted them back now… and people wonder why customer service workers aren’t happy with their pay 🙃
I would have made her give them back, then wrung them out over her head.
I hope you made her take them off and give them back and the banned her from the store.
I'm no expert but I think you'd need to either call security or the police...
Peeeeeed???? Geez
You know in future you can refuse. That's technically their job not yours. You are not obligated to do something you aren't comfortable with. I worked in a sandwich shop and we had a girl come in drinking. Which is illegal, we weren't an authorized business to allow alcohol on the property and also that considered public intoxication. I called the owner and asked if I should call the nonermgency line and he said to just go tell her she can't drink in here and she needs to leave. And I was like hell no. I'm not approaching some random drunk person, drunk people are unpredictable and I have absolutely no clue what kind of drunk she was. So we left her alone until she fell asleep on our table, then we called the police. Who showed up and did absolutely nothing. 🤦♀️ it wasn't the first time either, the police in the area seemed very reluctant to do anything. Lol, we had a guy publicly expose himself and pee in a family shopping center. And when I went to file a report the cop was like "do you *really* wanna be the victim here?" And I said "yes my little brother comes around here and I wouldn't want him or any other kid to see that." But I wish I had the balls to call him out for not wanting to do his job and protect and serve. 😒 anyway I got off topic here at the end. 🤣
I used to be a barista at Starbucks and we used to have a woman LITERALLY NAMED KAREN who had this INSANE order and she only came in during the night time shifts. I usually worked mornings so I had only heard of her, but this one fateful day, I worked nights… and low and behold Karen pulls up in the drive through and orders a Frappuccino with 1 regular espresso shot and 1 decaf shot (which personally makes no sense to me but you drink your coffee how you want) and she wanted none of the sucrose syrup we add to create the fluffy ice Frappuccino-esk texture everyone knows. I did as she asked and handed it off. Not 1 minute later she walks into the store with a watery Frappuccino (which is what you’re going to get if you put HOT ESPRESSO into ice with NO SUGAR to hold it together) and she threw the cup on the counter and asked “who made this?” My confident ass stepped forward and she DEMANDED I make it again. I slipped up and accidentally pumped sucrose into it. She stopped me the second I did it and screamed “NO” in the middle of the cafe. I started again after apologizing to her. I made 4 versions of this drink for her and she threw each and every one into the trash demanding a new one. My manager finally came out and said “oh Karen, so sorry. I’ll make your drink for you.” I started crying I was so frustrated and walked into the back. After she FINALLY LEFT, I asked my manger how I’m supposed to make that. And let me tell you, it is SOME MAGIC 3 minute drink (we are supposed to be 30 seconds to 1 minute for drinks if we can help it) you need to concoct for her to be happy. The accommodations baristas will make to this day are so incredible. I no longer work there and will literally accept anything I am handed by a barista at this point.
Your manager is useless and should've banned that customer from the store long ago. No one should have to put up with that sort of shit.
If I was the manager I would kindly explain to Karen how coffee works & if she didn’t like it, she could go somewhere else! How frustrating for you!🤯🤬😤
I worked at a Starbucks and we had a Karen who would come in and whoever was making her cappuccino would end up having to do it multiple times. I wonder if she ever figured out that her shots were decaf.
@@josequins9099 it's not the Starbucks way. It's insane.
@@josequins9099 I totally agree that the manager shouldn’t have took the abuse but I worked in fast food for 7 years and 5 of those were in management and dude the managers are supposed to take care of the customers within reason. At my store surveys went against our bonuses and as long as no one is hurting anyone or threatening anyone or discriminating corporate expected for the managers to make all accommodations possible. I had to grit my teeth several times and just fix the problems. But I also wouldn’t stand for any Karen mistreating my crew. We were working managers so we worked on the floor with the crew so I could easily hear any sass and I would immediately take over. I definitely had my fair share of not backing down and letting them know there’s no reason to be so angry when 99% of the time the problems were an easy fix. I do not miss working with the public. They’re the worst
I lost a job one time over a Karen. I was way overworked doing the job of about 4 people by myself for minimum wage. I was working take out at in a busy restaurant the Saturday before mother's day. All the food was running behind. The managers and kitchen staff knew I was working alone. Dine in was also busy but we had 8-10 servers on so they should have been fine. I had so many orders that I couldn't fit all the tickets on the rails, and I couldn't fit all the food in the warmers, and more than half the food wasn't even made yet. I was telling customers who ordered over the phone that it would likely take over an hour for their food, even though it realistically shouldn't take more than 30 minutes to make, our kitchen was just that backed up. Of course the managers start telling the kitchen to prioritize the dine in food, and never told me, so while I'm quoting people an hour it's taking more like an hour and a half for each order. It was a nightmare. The entire lobby was full of about 20 people waiting for their to go orders. Everytime I go into the kitchen to pick up more food I'm begging managers to help me, and begging the kitchen to please just make my food in under an hour. Well. Here comes Karen. I quoted her an hour and of course she's there after 30 minutes, so she obviously has to wait a good while for her food. She was pestering me the entire time and I let her know we were going as fast as we could. Finally her food is ready and I go to ring her up and she demands a discount, I tell her okay but the way our system works doesn't allow me to add a discount without a manager scanning their card. She flips out and says she's not waiting any longer and continues to demand a discount. I'm getting irritated at this point bc I'm so backed up and other people are waiting. I reiterate that I will be right back with a manager to give her the discount. She starts screaming at me, calling me incompetent, and one last time trying to stay calm(not doing a great job at this point) I'm shaking at this point and raise my voice slightly and just tell her the same thing I've said over and over. She notices that I'm shaking, face red, and voice raised, and she goes "you must be crazy? You need to f*cking calm down" I lost it. I knew I was about to lose my job and decided that it was entirely worth it. I slammed her pizzas down on the counter and just said "you're a f*cking b*tch lady" and walked away to the kitchen. I found my manager and just said "I'm fired" and she was like wtf is going on. I told her and she talked to the gm who told me to go home for the night and we would discuss this tomorrow. Remember, tomorrow was mother's day and I was supposed to work from open to close, again by myself. I realized that they would likely have me work all day(because they wouldn't have any coverage otherwise) and then fire me at the end of the night. So i just didn't go, spent the day with my mom and never went back. They tried to call a few times and I ignored them. That job was entirely not worth 10 dollars an hour and I'm honestly still proud of that moment. F you Karen.
I got written up over something ridiculous once. I wouldn't say it was a karen event, but it was supposedly a customer complaint that started the process.
I worked a fast food place where we had management from 6 till 2, so there was absolutely no management from 2 till midnight when we closed. It often fell to the closers to be the one in charge because they knew what needed to be done in that time to be ready to close and be prepped for the next day.
Throw in a temp manager who opened while the normal one was on maternity, a wee bit of a lot of nepotism, and bad hires that lasted only a few weeks normally before cash was stolen or they threw a stink before walking out.
I worked evenings, 4 till midnight. The start of my shift was the end of the adults working save me and the other closer. The other people filling in were teens that worked from 4 till 8.
So one evening, i was frustrated that one teen (hired because they were the friend of a sibling of the temp manager) would do minimal work and leave a mess as they clocked out. Dirty dishes, things left out, etc etc. This night i would not accept it so i asked them politely to do the dishes and afterwards they could head out (as in, the faster you do it, the sooner you can go and maybe even go early). They stood at the register, staring blankly ahead, so i asked again, a little louder. They said no, i said yes, and they threw a fit that i was forcing them to do all this work and they'd never make it home in time and how could i keep a teen past their hours and so on and so forth. They would not move into the back to be talked to, so i had to confront them in front of the customers.
I finally told them to clock out and leave an hour early if they didn't intend to do their work so they wouldn't just be standing in our walking path (there's just barely enough room for 2 people to scoot by each other) and they left. I then asked the other closer to serve the customers for a bit so i could take over for dishes.
Next day, i was written up. Reasoning? I was angry in front of the customers. To my knowledge, the other person was not written up for vocal outburst, the excuse being that i should have known better since i was older (20 or 21 at the time) and not provoked them. So i'm fairly certain it was my coworker being a karen and not a customer that got me in trouble. They even went to the manager.
Good for you! That sounded like a nightmare!!!!
I hope that restaurant lost buisness that day. Good for you.
Sounds more like you were set free.
The young woman, who was so proud for standing up for herself made my day. I am very happy for her.
she was obviously suffering with panic attacks, due to how proud she was
I’ve never once in my life stood up for myself and not cried during or immediately after so I feel her pride
Same
Damn, right. I couldn't even stand up to my bullies, loved that moment when she fangirled over herself.
I was so proud of her!
I was a bartender for 15 years...I've had everything thrown at me from fries to beer bottles. I've worked in places ranging from hole in the wall bars to Hooters to high class places. You actually get worse treatment customers at the "high class" places than the regular/lower class places. It was ridiculous. Karen's get worse as they get more $$$$.
@Zephyr Spark It is sad. I've been on both sides of the haves/the have nots and the skinny/fat. Basically, if you're a crapbag of a person, it shows no matter how you look or how much money you have.
Yeah I’ve had an equal number of people across income levels acting like fools. I’ve actually had more men than women throwing tantrums at me. I had one black woman, tho, throw a massive fit because while I was entering her prescription into the computer and seeing if Medicaid paid for what she needed, she asked a question and I looked up over my reading glasses so I could see her. She went on a massive rant that I “cut my eyes at her.” Whatever that means. I actually got written up for looking at a customer who addressed me. Like, isn’t that the job? I didn’t make a face at her or look impatient. I don’t know what her problem was.
Yes, the entitlement can increase exponentially with the bank account.
You can always tell when someone has never worked in the service industry. They look down on those types of employees, yet still rely on them. It's really sad.
Amen to the crap treatment from the "High Class", OMG, they think they are all that and a bag of Family Size chips!!!
The "Code Karen" thing is really clever. I tried to get management to adopt some codes like that to let managers know what I was calling them for, but they refused to believe there were that many insane customers who might get violent if they knew why we were calling for backup.
That tattoo artist’s response: pure gold.
Exactly, why would you put savlon on it cos your dad knows 'best'? Dumb and now he can pay to get it fixed if it can be
I love it when a Karen declares to me that they will “never shop here again” and I’m like “bitch this is a hardware store not an airport you don’t need to announce your departure……have a nice day”
Charlotte literally has used this joke several times in several videos. U are trying to be funny, brag, and seem "cool." Should try a more original joke, and a genuine story before u end up in one of Charlotte's vids of stories that *never happened.*
@@tyffaneelavely8087 That was a thing A LOT of people have been saying for years. Charlotte didn't coin that phrase & this person has every right to post that comment & it doesn't mean they're trying to be cool. You sound like a salty ass person.
It kills me when people threaten to never come back and then they come back a few days later. Like what happened? I thought you weren't ever going to show here again?
People do that with websites a lot, "i'm leaving, you people are crazy!" everybody responds, "don't let the door hit you in the a-- on the way out Karen!" LoL.
🤣🤣🤣
I was once a customer service manager for the world's largest retailer. I was called to the customer service desk to deal with an especially irate customer. I don't even remember what she was returning, but I do remember she was yelling and cursing at the cashier. The cashier was in tears. I denied the woman's return. She told me I could not do that. She tried the same business on me she tried on the cashier. I informed her that is exactly what my job entailed, and not only could I do that, but I was ejecting her from the store. If she refused to leave, I would contact the police, and with a police report, I could permanently bar her from the store, and as a bonus, I would call our surrounding local stores with this information. She left without a refund. I told the cashier she never had to put up with that behavior from a customer.
You are a hero.
My absolute favorite grocery store is my absolute favorite grocery store, because I witnessed a manager standing up for an employee, and I just thought, "This is MY STORE. I LOVE these people!"
Whos the world's largest retailer, btw? Walmart? I had no idea they had stores even throughout Africa. Crazy!
You deserve a metal 👏🏼👏🏼👏🏼
@@SlimKeith11 parts of Africa have Walmarts. Why wouldn't they? It was very easy to look it up and find out.
I worked in a fitting room that gave number cards, so I had to stand there all shift, check fitting rooms and bathrooms. The amount of people who would poop and pee on the floors or seats in the fitting room to this day blows my mind. They all had to walk past me and hand me the number cards/items and knew they had gone to the bathroom like an animal. I will never be able to understand why they did it.
Ewwww, absolute filthy pigs, eeeewww
That is disgusting. I went into the changing rooms at Kohls…had to wait for one so I saw the woman who came out of it. When I pulled back the curtain there was a pile of crap on the bench. A woman exited a dressing room saying what is that horrible smell? I showed her what the woman had done. Two more ladies came to the smell location.
After I told a sales clerk, the dressing room was closed. About a half an hour later I saw the Harbinger of the Stench. I walked over to her. She glanced my way with a look that told me she knew I knew what she had done. The women’s department was pretty crowded. Acting like she had asked me something, I said in a raised voice…oh the restrooms are right at the back…pointing in that direction, I continued…great thing about Kohls is their super hygienic restrooms and their roomy spotless dressing rooms with a seat when you need to slip on a pair of pants or sit in what you are trying on to see that view. I know…it was a minor petty but I felt it was a needed one.
You answered your own statement; They're animals!
@@Aurora3242 scum is a better word.
They should have video in the hall at least. That is absolutely disgusting. And another reason I shop online.
The “listen sweetheart” girl!!!! I am SO proud of her! Working in retail you get shit talked all the time and so many young underpaid employees don’t stand up for themselves because they’re afraid to get in trouble or just intimidated. Seeing how excited she was to stand up for herself gave me all the feels!!!
Same!!
As someone who works in an ER, that very first clip made me happy. We let too much slide these days, so it’s great to work with some badass people who have your back.
Agreed! My mother worked in the ER for almost 20 years (admitting clerk) and had to put up with people thinking they needed treatment first regardless whether others were far more injured or ill. She should shut them down with a look, but she also had a savage tongue and could lacerate you to pieces and you'd walk away thanking her! Then later you'd realize she had said something truly nasty. She liked it when the biker gangs were in (He11's Angels especially). They didn't let anyone give the ER team any crap. They'd quietly go to the trouble maker and tell them exactly what would happen to them if they kept causing trouble. 😇😱
He got fired.
I've worked in the ER for 7 years and the amount of times Ive had to call security to deal with these type of people is BEYOND insane.
Every damn night. Multiple times every damn night.
Clip was too short, I barely understand what was happening. Can you explain it from your experience?
Yeah, I've spent less than a half hour in an ER waiting room over the past five years, and saw a security case once. Guy was making a huge scene. A security guard; close to seven feet tall, built like an NFL linebacker came in with a "don't test me" look and asked if there was a problem. Turns out there wasn't.
@@Tired_Night_Owl_in_the_Woods people are brought in for mental health issues so sometimes they do a lot of yelling and can get violent. There are often people who are there just to get drugs. They are starting to have symptoms of withdrawal so they act out. Sometimes they are there because they are on drugs. Other times people are just sick and get fed up with waiting or get tired of waiting to hear about a loved one and they lose their shit.
I worked at a research facility (separate building) on the grounds of a hospital for a few years. The amount of times my colleagues and I almost got run over on our way to meetings across campus was... well, many. I had to try really hard not to get mad about it. I always rationalized it as, “this is a hospital: for all I know these people or their loved ones could be experiencing a medical emergency and maybe they aren’t in a great state of mind right now.” Truthfully, the road through campus was a popular cut through, so most of them probably were just hurrying to get to wherever, but the rationale made it easier to let it go and get on with things.
0:30 can we give a round of applause for this man for standing up for the other person 👏 👏 👏 respect
that guy in the start talking down to that woman like she was a child was PERFECTION, THAT is how you handle stupid entitled people, you treat them like the little children they are and talk them down in front of everyone.
The sheer force and volume was perfect.
He was absolutely right!! But unfortunately they fired him afterwards (next tiktok he explained) I wish people would stand up to Karen's like that man did!!
@@tamaracleef2967 Yeah I heard he got fired which sucks cause he was defending another person 😢
@@tamaracleef2967 do you know what the tiktok account is
That first lady was in a hospital waiting room and she was getting in the faces of other patients who are just sitting there, peaceful & sick. The security guard finally had enough of her crap. Well done.
Better just to take those ones right to the morgue 🤣🤣🤣
This kind of behaviour is not uncommon in ems tbh, we get just as many Karen's as any other industry with the added benefits of our services being free to anyone who has insurance and all the medical hate that's going around I've seen Karen's call their husbands out of a surgery they were preforming to make the hospital admit her... for kidney stones.... I was there as a pt at the time for ORGAN FAILURE and she insisted her husband stop an emergency surgery to get her a room so she could get morphine, and not even a lot of morphine, she got 1ml... it took 4 ml of dilauded to touch my pain and I had to spend a week in the hospital but god forbid this Karen have a kidney stone and have to wait for triage let's just risk someone else's life to call my husband to come force them to give me a room even tho we have 2 codes coming in and a 3 car collision from the interstate, but I'm sure they can all get redirected to the other ER in the area who doesn't even have an MD on staff at all times, im sure that will be just fine
7 years in retail and I’ve been spat on, slapped, shoved, and numerous other things caused by the worst in society. I’ve called police on more than one occasion. The ONLY time I ever put my hands on a customer was when one decided to beat the crap out of her toddler kid and I grabbed her and restrained her until security came.I have often though of that little boy and hoped he was made safe in life. I reported her to CPS after they took her away in cuffs.
Thank you for stepping in! I wish everyone did that! ❤️❤️❤️👏🏽👏🏽👏🏽
There was this one guy in a store I worked in about 25 years ago that came in and started calling one of the other sales people names. We asked him to stop and he kept going on, so we made a plan. Two male sales people restrained from behind, then another one I grabbed his legs and threw him onto the sidewalk as the police car pulled up.
@@reformcongress nice work!!!!
@@fragilelikeabomb3400 Thanks! I think anyone who heard that poor kid scream like that would have done something
Wish sombody like you would have caught my mom, nobody said anything where I grew up
I worked at the deli in a superstore. I could spend all day ranting about all the frustration I dealt with, but one thing that drove me crazy was the picky people who would critique samples! They would be like "can i try the peppered turkey?", and when they tried their piece they would say "...this is too salty...👀...lots of salt...👀..." and STARE at me! Id awkwardly ask "sooooo do you want something else?". But some of them stared me down like it was ME who prepared the meat. Mam, it comes to us in a vaccum sealed packaging, from a distributor. We don't make the meats, we only slice it! I cant make it less salty, and you glares aren't going to change that"
I've actually used that Disney line myself "If you think I have the power to do that, do you really think I'd be stood here talking to you?"
I used to work customer service for the US Post Office…and we’d talk to entitled people all the time!
I remember two calls very clearly:
1) A woman called because she didn’t get a package when she expected to. She hadn’t paid extra for expedited shipping or anything, so after tracking it and telling her that she’d get it the next week, she blew a gasket because WE were ruining her grandson’s birthday…he was turning ONE!
2) A lady called because she had her father’s cremains shipped from New Mexico (where he had lived) to Kansas (where she lived) for interment. I tracked it for her and explained that since it was not Express Mail, it was not guaranteed to be delivered by a particular day. She was upset because “…he will miss his own funeral” and “…he worked for the Post Office for 25 years and deserved better treatment!” I had a difficult time not laughing at that!
I used to deliver for Australia Post. I was once threatened with a head bashing by a drug-f**ked loser because I "knocked on her door". 😏 Some real charmers when it comes to parcels 😂
That lady with the cremains must have been a while back. USPS started requiring only Express Mail (I won't say Priority Express because that was a stupid confusing name change from marketing /end rant) for that some time ago.
I worked fora very high level cosmetic company. We had a very generous return policy if the products caused a reaction. We had a woman bring in a half used compact because she didn’t like the color. Instead of stating it caused a problem or even that she just didn’t like it, she went out and found a bunch of chiggers (little tiny bugs) and pushed them into the powder.
She claimed that the powder came with chiggers in it. The Counter Manager looked at it and said “There were chiggers in it when you bought it and you still used half of it?” Customer slunk away while we laughed.
While working at a hotel, I had a guest come to Front Desk on check-out with dead bedbugs. Ok, it happens our housekeeping staff went into massive panic and major cleaning mode. No other bugs found anywhere. Meanwhile guests get free stay, free meals & we allow their son to park trailer in our RV Park for 30 days free of charge. 2 months later, same couple, automatic upgrade to suite no charge for upgrade for 2 nights. On checkout, yep, they bring us dead bedbugs in a pill container. Cue my GM who arrives spitting 🔥, calls them out on their scam and we contact all other hotels in our area & surrounding towns to warn them. People suck.
That's funny!! I'm always too shy to return products, especially cosmetics. My cousin worked in the shoe department at Nordstoms in the 80s (I'm old) and they had a "no questions asked" return policy. He had customers return shoes that were years old and extremely worn! One shoe had the heel completely worn down that the women insisted she wanted a refund. He had to give it to her....I don't have the balls to do that. LoL.
That's how JCPenney was. This lady brought a children's shirt back with no tag, print worn to the point of cracking and fading, no receipt, and the manager approved it. I'm like hey, why not exchange the clothes off your back for a new outfit- whenever?!! I know it would've been different had it not been such a small amount and not at all worth arguing over, but still?!!
I worked at a home improvement store at the customer service desk, the place where people come to scream, I forgot exactly what the issue was and why we couldn’t give this guy what he wanted but I ended up being so explicitly nice to him that all he could insult me on is my freshly dyed pink/purple hair. He called my hair disgusting and started to walk out, I told him to have a better day 😊
That is the attitude that kills the bully.
I work in government so I deal with Karens on a daily basis, the ones who tell me they pay my salary etc (I love that because I ask for a raise). Anyway, I used to get rattled by them and get stressed but I learnt to kill them with kindness because if you lose your temper they gain the higher moral ground, but if you smile and don’t rise to their level they usually run out of steam.
@@Dan_Ben_Michael yes I used to just let them talk without interruption and usually they’d come to their own conclusion and either hang up or try to work with me. I would just be silent unless asked a question and then I’d be calm. If they called me names I said NOTHING just let them rattle on.
I hoped if they kept yelling, or speaking angrily, rudely etc, without interruption, that they’d hear themselves and be ashamed. Not sure it worked but it made my job calmer and happier.
@@DeeLite220 100%. I had one bloke come up to me, screaming and effing and jeffing at me, calling me a stupid c..t and everything. He was blaming me for something that had absolutely nothing to do with our department. I stood there and let him go until he ran out of steam and said “are you finished mate?” Then I calmly explained I am there as a courtesy even though it’s got nothing to do with me and my department. I also explained we can always pack up and leave but I’m sure his neighbours would not be happy. He actually changed his tune and shook my hand and was my best mate. Later on I was talking to one of the nice residents and they apologised for him as they didn’t want to be tarred with the same brush. He was the local loudmouth according to them but I diplomatically said to them that people get frustrated and they just want to be heard. I honestly could never speak to anyone like that myself but experience has taught me to just let them make fools of themselves and if they have any self awareness they will end up being polite.
I've been in customer service for 30 years. The sheer number of entitled customers I've dealt with is overwhelming. My favorites are the ones that come in and complain about unspecified employees being rude in unspecified ways on unspecified days and asking to be compensated for their unspecified grief.
I've worked in retail, hospitality, offices, etc. and entitled customers (and/or owners) exist EVERYWHERE!
With that being said, one of my favorite parts of my job in the hospitality industry was when I was office manager at a very exclusive NYC nightclub. One of my faves were customers that used to pay for tables by using bottle service and rack up bills in the thousands while partying the night away as if they had the money for it and then later attempt to get back their money by disputing the charges with their credit card companies. My proudest achievement at working this job was getting every single chargeback denied because I had implemented a bunch of policies to avoid people from being able to do this (down to footage of them partying it up with their friends and ordering the extremely expensive bottles and a bunch of other proof).
And I bet they didn’t tip did they
I work in hospitality and I have people trying to dispute credit card transactions by the hotel while they are still staying at my hotel. I’m like come on people now your just becoming lazy scammers. At least give me a challenge.
NICE!
@@annaelisavettavonnedozza9607 lol. We had automatic gratuity added. And, most of these people wanted to be flashy in front of their friends so they would write an additional large tip so they could flex. They thought they could just dispute the whole charge, but I made sure that they were never successful so our cocktail staff never got burnt on their tips....
The Walmart by my house is notorious for entitled people parking right in front of the store that’s marked no parking. One day we were there there was an emergency as an elderly man was having a suspected heart attack. A fire truck and ambulance showed up and there was someone parked there so they pretty much sandwiched the persons car but didn’t hit it. I kid you not this jerk came storming up to the first responders to demand they move their vehicles so he can leave. When they said no he called the police on them, and was even more pissed when he got the ticket. The elderly man did he a heart attack but made a full recovery. Turns out he actually works there and was back at work 2 weeks later.
This makes me so sad.. how can you be so entitled? A persons life is at risk and this man wants first responders to move their vehicles?! So glad you added, that the man did recover!
Here's a story of entitlement. Just like that Karen who asked for a discount for a facial appointment my boss showed me an email he received from a costumer who made a reservation for sometime this month that works at a magazine that covers businesses I think. This lady asked my boss if we could comp their entire meal and they'll put the restaurant on their site. She was like please let me know if possible. I can also bring a bottle of my own to make your decision easier. So not only is she asking to get an entire free meal but also wants to bring in their bottle of wine and not get charged for a cork screw fee. How is this ok??? Just eat at your own house then
I’ve been working customer support and retail for years. I had one client who was in the process of getting approved for disability benefits. He called me one day super distressed because he was unsure how he would be providing Christmas for his two kids. After I got off the call with him, I went and talked to my supervisor and we found different organizations in his area (we were in different states) who could help him provide Christmas. I was so excited, so I called him to let him know that we were sending him a list of resources. He got super mad and said that is NOT what he wanted. He wanted me to go around my office and get a collection and send him the money. He said the organizations wouldn’t do him and good and only cash would help. It upset me that we really tried to help him and that was how he reacted.
The woman who told the man to not call her sweetheart is ADORABLE! Love her energy and how the confrontation gave her a confidence boost ♥
Entitled customers deserve everything they get. My favourite Entitled customer experience was when I worked retail on an army camp. It's a driver training camp so only personnel posted there (ie not on a course) was allowed to buy alcohol from our shop. So EC wanders in, asks for some wine from behind the counter. I ask if he's permanent staff (ie not on a course), EC says he is, so I ask for his military id so I can check he's on the list. What list? The one that got updated that morning of who is permanent staff and is allowed to buy booze 😏 so obviously this major, being on a driving course, isn't allowed any wine. He starts mouthing off about how he's a major, never been refused alcohol in a shop before, going to dinner with the commandant that evening and that's what the wine is for. Great! I tell him it's the commandant's rule so he'll understand why EC hasn't brought wine. EC at this point can barely contain his rage, but he gets on the phone, within earshot of the till so I can hear him. EC greets the commandant by name while staring me down, then blabla yes still on for dinner, as it happens idiot in the shop won't let me have any wine.
I wish I'd had a camera handy for the moment his face changed from cocky entitlement and rage to embarassment and shame from what I can only imagine was a verbal ass whooping 🤣
EC then walked out the shop without saying a word or making eye contact. Truly one of my favourite memories 😅
I've worked Base Exchange and Commissary, and the wives were usually the worst. They didn't understand that they didn't have the rank, and some little Staff Sergeant doesn't have any pull anyway! Officers wives were always cool, because if the embarrassed their husbands it could come back to bite them in the ass.
I worked at McDonald’s from my senior year of hs to the summer before my sophomore year in college. Let’s just say I’ve dealt with my fair share of Karen’s and even had 2 managers who were Karen’s. Once my manager saw that I had given someone with a 20 piece and a large fry 4 sauces instead of 2. When the car drove away she tried to stop them, and upon realizing they were already gone, she slammed her hand on my metal cart and basically scolded me for giving out “too many sauces” as if we don’t get cases and cases of them that go unused. She literally acted like I gave away something she owned. The next week my hours were docked down. The week after my favorite manager offered the manage me during her shifts so I didn’t have to deal with her and could start working the right amount of hours again.
As an ex McDonald’s manager I’m so sorry. The higher ups are real anal about the sauce and some of us just take it way to far. I quit out of sheer anger at horrible customers and more so the horrible higher up. McDonald’s is a scary place 😂
On the flip side, I once had to listen to a store employee spouting her flat-earth theories the whole time I shopped. It was annoying as hell. Did I complain to her manager? Of course not. Am I bi1ching about it months later to people who don’t care? Absolutely.
Shout out to all the other passive-aggressive peeps in the house!
😂😂😂👍🏼
🤣😂😂 🙌🙌🙌💯
Bro, one of my old managers was a flat-earther. It was something we just sort of quietly understood we would never talk about. She came really close once when she got mad at a science magazine cover that showed outer space, but I just kind of changed the subject. I don't remember what I said, but we never got that close to it again after that. I really liked her even though she was crazy. We were good friends before I moved away.
Heeeeeeeeeeeeeyyyy!
@@HaleyJo1992 Sometimes a person can be absolutely lovely in every other area, except that ooooooone thing, so you take the good with the bad, and just hope it turns out for the best.
My best entitled customer story goes back some years. I used to work in travel for a very large global company. A company that really caters to its wealthy clients whom we will call "black card holders" for this story. I booked a large family group a complicated Italian itinerary. This took months was very complicated and the client had been difficult from day one. They finally go on their trip and 8 days in the Pope dies and I get a call from Rome. The guy is spitting mad because his private tour of the Vatican has been cancelled. I thought he was mad because they were not giving him a refund or offering other options. No the was pissed he couldn't still have the tour. So I explained about the Pope dying, like maybe he didn't know or hadn't seen the throngs of pilgrims pouring into Rome. Oh he got all that but he still wants his tour. The next 20 minutes was him ranting at me and my only response was "I understand but you see the Pope died". He threatened to have me fired since I was unable to give him what he wanted. He did in fact make a formal complaint and I did get reviewed over it. Had the opposite effect from what he wanted though as I got major kudos from the big boss for keeping my cool and staying professional.
Perhaps he should have complained to the Pope's boss, since His Holiness had the audacity to pass away during the customer's trip.
Pretty sure I'm missing something here... what had the private tour to do with the pope? Like, has the church gone poor and the pope himself gave the tour. I kinda thought that's about as likely to happen as Queen Elizabeth II giving a private tour of the Buckingham Palace for ££
Or was it like a respect thing?
Or did they just need all hands on deck for the next coronation?
The whole religions thing is not my cup of tea, so I really don't see a direct connection. Still wouldn't have shouted at anyone though, especially not someone who's got nothing to do with it...
@@autumnleaves4879 Vatican City shuts down completely. All the church bigwigs get together in a big meeting to decide who is the next Pope. Think they vote on it but I am not Catholic. Also thousands upon thousands devout Catholics make a pilgrimage to Vatican City. Its an absolutely enormous global event. Yet this guy,who was Catholic, thinks he and his families tour of the Vatican should take precedence. It's an insane level of entitlement and self importance. He 100% knew it was impossible he just thought that as an upper level cardholder (translate to filthy rich LA entertainment lawyer) his demands would be met. However this wasn't just getting seats to a solid out show or setting up a once in a lifetime experience.
When I was in Art College in England, I got a part time job in a pizza restaurant. This was in the 1990s, waaaay back before the whole Internet, meme, Karen thing. But this family comes in, and she had the Karen cut, it was a 1990s common style back then. Her husband looked constantly in pain (not surprised) and her kids were really quite well behaved. It ended up being my table. She wanted a window table (none available) and she did the tut and 'huh' thing. I take the order, husband orders a vodka and coke, I gave him a double on me as he really did look like he needed it. I get the pizzas, and bring the side orders to the table. 8 seconds after I turn to leave, I get the 'snap snap snap' of fingers in the air. Oh yeah, my hackles went up. I was a Northern Irish man in England, so when I get a bit pissed off, my accent gets very strong, and I sound quite rough / common. Karen had the affected 'trying to be posh southern English in a North West city' "my children's pizzas are cold, heat them up" no please or whatever. I whack them through the stone oven low bit just to heat up, these things were steaming, they were that hot. I bring them out and say "they are really hot, please be careful" customer care yeah. She said "my children aren't stupid" I looked at the husband, he was chugging the Double vodka and coke, I mouthed 'another one?' he gave me a very grateful look. She had inhaled half her house white, I said 'another house white for you madam' I wanted to say 'another cheapo grigio for you laydeh (lady in a local accent)' she did say yes please to that! Again, I give the hubby a double vodka measure. So the kids get ice cream as part of the meal deal, I ask the kids what flavour they would like, KarenMum talks over the kids "both will have vanilla, I don't want them to get coloured stains. The kids were wearing blue, it would look like a bird shat on them. Oh well, I bring bowls with extra scoops, I also throw in a bowl of mixed candy, and a wee jug of chocolate sauce just to piss her off. She said "oh my god you cannot even bring a simple order over like I asked" that was when my inner Lily Savage came out. I had been in my studio space in college since 06:00 and worked 11 hours at 2 paintings, and video editing of a short film. I started there at 18:00 so I had been on my feet for well over 10 hours, some chances to sit and have a ciggy in between. "Listen Luv, in case you hadn't noticed, I gave your very well behaved kids extra because unlike some brats in this place, they smiled and said thank you, and you have talked down to me like I'm lower than a worms tit to you, snapped your fingers which is a huge no no, so haule yer whischte and catch yerself on" (shut the f**K up and wise up) she asked for the manager. Who was a 6ft 4 ex marine, Scotsman, built like a brick shit house and fiercely protective of his staff. He came over, she did her Karen thing, he just said "I saw you snap your fingers, heard you talk down to Stuart, so quit talkin shite." her face was a picture, the Double vodkas lowered the husbands inhibitions, he laughed. She went purple. I waived his drinks and the kids pizza costs and made sure she was charged for her whole meal and drinks. Yeah, the husband paid for the whole thing, but I took the payment at the register desk. He said "thank you so much, I needed that. She can be... difficult" such a lovely guy (and he was pretty hot too!) I never saw them at the restaurant again.
Thank you for sharing your story. It was a great one!
How people are married to these people is beyond me.
@@ladyk5629 When you are in such a relationship, you don’t always see it.
You often blame yourself for their behaviour, and think, “if I was nicer to them, they will change.”
You often don’t realise how bad it is, because they get worse over time, and can even seem nice at the start.
Sometimes you know how bad it is, but won’t leave because of the children.
My first wife was really bad, and I had decided to leave when my daughter turned 18, so that she could come with me.
But sadly my wife was very aggressive, and threatened to kill me with a knife in her hand.
After that I was scared to go to sleep. So I had to leave. My daughter was just 11.
Unfortunately, in those days, as a father I had no chance of custody.
She actually was going to give me custody at one stage, but changed her mind because “you want her.”
I have been free of her since January 1999.
My daughter and I get along really well, but she has nothing to do with her mother.
Your story is really well written. It goes down like nothing.
Do you write more stories by any chance because I'd be interested in reading them.
@@purpleplant3842 Thank you kindly! I will get my hubby to relay some of his best to me and I can type them up. Here is a quick one. One evening in the summer of 2018, better half was at work, I was picking him up at the end of shift. I'm sat in the car in the lot, right outside his work, when a taxi pulls up, and this girl in her 30s (approximately) near falls out of the back, wearing flesh coloured leggings and a crop top, and I do not want to size shame, but she was on the plump side and the choice of clothing was not recommended for her, erm, stature. She was clearly 3 sheets to the wind, one uncooperative tit was nearly escaping the crop top / boob tube. Anyways, she went into the store giving her bumhole a good deep scratch which either created or just exacerbated an existing skid mark, and exited holding a bag, in which I could make out the Smirnoff label of a litre bottle of vodka. She inelegantly re-entered the taxi, it started its engine, but before it pulled away, the back door opened again, said girl leaned out, vomited a big stream of what I presumed was vodka mixed with coke, laughed and closed door, taxi pulled off. This was 7 feet away from me. Such a classy lady! And before anyone starts, I am no one to talk about being a bit plump. Due to lock downs I have quite an impressive set of moobs myself, and if I try to get a pair of skinny jeans on, it is akin to a zeppelin in a condom!
In high school, I used to work for a department store, in the men’s department. I have SO many Karening stories, featuring all ages and all sexes. My favorite was two older Karens getting into a pocketbook fight over a Christmas clearance on Izod polo shirts. There was only one light blue medium left on the floor, but I was screaming that I could go to the back and pull another one out of stock, but they just kept whacking away at each other with their pocket books, while having a death grip tug-of-war with the one they thought was the last. Security didn’t care who had it first, they both got bounced.
I was working as an usher at a small, very fancy venue. During intermission the line at the bar was very long. A young man (early 20's) came up to me screaming because the line was so long and how dare I let this happen. I was in my late 40's. I looked at the guy and asked him what would he think if someone was screaming at his mother this way? He had nothing to say and left quickly. He came to me later and actually apologized for his behavior. Hopefully he did not do this again.
The security guard in the first video was actually fired for what he did. It’s sad to see how when someone actually does their job and doesn’t sit back and watch, they get in trouble for it.
Yes, he got fired, but was offered about 6 others jobs, most at a better rate if pay. So he prevailed in the end!
it is sad, its mostly way people dont step in when needed
What is this place that he's filmed in? I can't tell if it's a hospital waiting room or if they're waiting to get checked by TSA for a flight or what.
It’s a hospital
@@carolelamm Ok, thanks. Just wanted to make sure, since the clips sometimes get reposted and the information gets lost in translation, and I haven't seen an ER that looked like that.
The first thing that popped into my head when the person was decorating the chair at Target were the tripping hazards. Stores have to keep the floors clear. They can get sued if and when someone gets hurt. Plus disabled ppl could have issues getting around things and honestly so many ppl disregard them as it is. Do not ever do that in any store. Anywhere. Ever.
Well said. The chair itself I probably would've shrugged my shoulders and moved on but I definitely wouldn't buy a rug that was laying put on the store floor
Provided that it is off to the side and out of the way..it's actually a good idea. Department stores used to do it all the time to improve the shopping experience. These days it's all about..get your shit..pay and get the f**k out!
@@mullcrumthesage6303 when stores do that, it's in a display case, or raised up off the floor.
@@mullcrumthesage6303 but yeah, cash is king in the U.S.
@@mullcrumthesage6303 Then the store will choose to do that and the employees will handle it. It's not any random Joe Shmoe's place to waltz in and start playing dollhouse with the merchandise unprompted.
I used to work for a major airline as a reservation supervisor and people love to escalate to a supervisor because they think we have the ability to create first class seats and aisle seats out of thin air. I never did anything petty, but I highly recommend being nice to airline employees because you can end up with a middle seat near the toilet or even a cancelled reservation if you are super rude.
I hate the saying, "The customer is always right."
The customer is NOT always right.
Nobody is even saying that anymore
Yeah sometimes the customer deserves a butt whoopin lol
I've seen a couple times that originally that saying went "in regards to taste.", pertaining to fashion - if they wanna buy something and insist it'll look good on them, let them. :)
Makes a lot more sense. ;)
It's also not accurate to the original term, the person above my reply has the right saying.
Same. the customer has never been right
I worked at a deli years ago. The amount of people who used the "I know the owners" line when they didn't get their way was astonishing. One woman wanted me to call them while they were on vacation. I said "no, I won't call them. But I assume you also have their number right? Because you know them? You call." Obviously. She did not call them.
I worked at an engraving shop, super busy at holidays & there was only me, I waited on 7 people plus had to work in engraving their stuff between customers. The eighth lady got pissed when I told her there was at least an hour wait, she said, "You'll do it now cuz the customer is always right!" To which I said, "Mam, 7 other customers before you were right." She was not pleased.
Yeah, people spending money in your store are always shocked when you speak to them as an equal. This is especially true of the much-abused wait staff.
I used to work as a grocery store cake decorator. Our store was a Karen hotspot for some reason. The department eventually made a code on cake order sheets to indicate a Karen pickup. The top right corner of the form would have a zero marked if it was a Karen who placed the order. More zeroes = higher level of Karen to warn whoever made the order and the person handing the order upon pickup.
Years ago I worked at a Burlington Coat Factory. I was finishing with my last customer before my break, and the lane had been closed, the stand with the stretched out band on it to stop people from continuing through was touching the next register base over. As I was finishing with my last customer, a woman with her little daughter in tow moves the lane blocker out of the way, eases around it and stands there waiting for me to help her. I told her, "I'm sorry ma'am but this lane is closed. I have to go on my break now." She has the audacity to say, "You have to take me! I've been in line for 10 minutes!" I looked her dead in the face and said "No. You just walked over here and went around the blocker and put yourself here. I am closed." She started yelling and swearing at me, yelling that I was nothing but a fat "b" and stormed off with her daughter. I hollered after her, "Nice manners you're teaching your girl!" Lucky for me, my manager witnessed it all and told me not to worry. I was in the right. Pauline was a good manager. :)
I’m so glad I don’t work in retail/customer service anymore, the amount of entitlement and bullshit people come out with is insane.
That's true
can´t think of the evenings I cried when I worked at customer service. I cried every night. I am so happy I don´t have to work there anymore.
I can't even imagine how bad it must be these days. It was challenging 30 yrs ago when most people still had manners and sense
@@Birdbike719 it’s been 8 years since I left, think one of the worst was being spat on because I asked a lad for ID and he didn’t have any. It took everything within me not to jump over the counter and beat his ass.
@@Sarahhedger yeah, I probably would have needed bail money that day.
We don't know anything about the girl at 6:30 but I every single one of us is so proud of her for standing up for herself without shaking.
I was proud of her
I’ve been a business owner for nearly 40 years…my staff has always been empowered to take no abuse in a polite manner. Many times I would cover the front desk for staff while they were out…amazing how different Karen’s would treat me from staff…many times I was asked to get the owner or manager and I loved the shocked expressions when they found out I was the owner and they had treated me so shoddily when they thought I was just a lowly servant. Loved when they told me they knew the owner!😂
8:33 I cannot state enough how accurate this is. I work in a bookstore and we have literally had people reshelve books in places where they don't belong because "Um, this is where it *really* belongs, sweetie." Primarily political books get put into the true crime section, or get covered up with other books, which makes it very hard to find them when a customer wants them.
*Do not EVER alter store displays or shelving.* If you believe something is likely misshelved, bring it to an employees attention and let them handle it. And don't ever set up "new" displays or dump things on tables because you think it "looks better". All you've done is make it harder for me to sell the item, because nobody will think to look for it where YOU decided to put it.
I've been known to move the Michelle Obama books at Walmart to the toilet paper section, where they belong.
Religious books go to the fantasy section lol
@@sylviaisgod6947 I move Trump books to Psychology where they belong.
@@lizardog Can anyone even afford books anymore with Biden's record-high inflation?
@@sylviaisgod6947 it's easy to tell your favorite genre is "fantasy."
Lol the first one 😅 After many years in retail, I now work in healthcare. The entitled Karen's exist in both worlds. There is no escape.
YES. I work in dentistry, and holy shit, some of the patients are just ridiculous.
So many stories. The best is when I used to work retail at a zoo. I had a customer stop me and ask where the elephants were. We had sent them all to Africa years prior as our winters were too harsh for them. I told him this. He said, "But I told my kid he was going to see an elephant today. What am I supposed to do?!?" ......... I still don't know how I was supposed to answer that.
Tell him to fly to Africa?
Introduce him to acid.
Worked at a grocery store once. Had a Karen yell at me and my manager because her food stamps didn’t cover her protein powder. I felt bad til she yelled at me. I quit after like a month cause that was an every day occurrence.
I worked at a bakery for a bit over two years. A man threatened to call the police bc we didn’t have this specific sweet bun anymore and his son had a meltdown. A lady threatened to call my manager bc she thought the radio was too loud. And a woman screamed at me for 2 minutes and then threw her water bottle at me because I asked her to pull her mask above her nose :)
I worked in a drug store a loooong time ago when Cabbage Patch dolls were super popular and rather expensive. A woman came through my line with her two daughters and had two of the dolls. It rang up to over $100. When I asked how she wanted to pay she said credit card so I waited for her to give me the card (this was back when you had to put the card into the device with the paper slip and run the slide across to get the card numbers imprinted using the carbon papers). She said I know the number, just write it on the slip. I told her I could not do that. She said she could show me her signature matches what she would put on the slip. I told her that's nice, but I would not be able to know that the signature goes with the card number she provides. She got really huffy so I called a manager who told her the same thing. She said she didn't have the card because her husband took it from her! Then she proceeded to call me several nasty names and said to her daughters "let's go girls. this horrible "woman" (aka 'witch' with a capital 'b') won't let me buy these dolls for you. Tell her you hate her and we'll leave". Which the girls did. Sheesh. Karen teaching her daughters to be Karens.
She probably saw someone else's card number and was trying to use it - good on you for not giving in!
I remember the Cabbage Patch doll craze of 1983. I remember hearing of people getting into fights over them.
Imagine years later they tell someone the story, thinking it’s a cool story about how their mother stood up for herself, only to be interrupted near the end with, “Jeez, that’s horrible! That worker was just earning a living! I hope you apologized for your mom’s terrible behavior instead of joining in!” and made to realize, “Wait…you mean treating workers like trash *isn’t* appropriate behavior?!”
When I worked retail I once had a customer ask if I could open a toaster oven box so he could make sure all the parts were there. No problem. 5 min later he's asking the cashier for a open box discount 🤦♂️
Bloody typical!
"Code Karen", My new way to alert security when they have to come deal with a "karen" at my hotel. LOVE THIS!
When ever someone says "You just lost my business", you can answer with "There's no need to play hard to get, because you're already hard to want."
I like "You say that like that's a bad thing."
Or you can say "I don't own this store" but Karen's are very dumb so they might not get that.
I like that 😁
I used to live in England for a few years in my early twenties. The company that I worked for had summer courses for Karens to annoy every single soul in the village of the company. As a Hungarian, with broken English, I was a target. With a huge red cross on my back, I always got the grandmothers of Karens. Pure blooded Karens...
One day, a got a complaint from a married couple ( Unionised Karens ) as the fresh oranges were not orange enough. On their own orange farm in SPAIN the oranges are brighter and fresher, I must bring them the same nice Spanish alike orange. I tried to apologise for the inconvenience then the male Karen asked about me. My name, age how long have I lived in the UK, so I politely replied. I was 21 by that time and I lived in the UK for 3 years by then. Then, they asked me a shocking question... "So you live here for 3 years and you still can't speak proper English?!" I had already been abused by Karens for months, my politeness switched off and my answer was: "my English may be broken, but I could tell you that you are a stupid racist dickhead with professional English if I wanted to. Turned around and left them with the best pride I ever felt.
I’m buckled!! 😂😂😂 pure blood Karen’s 🤣😂🤣😂. Brilliant!!!
This is beautiful. Absolutely beautiful
English here, I'm so sorry you were treated that way and possibly made to feel unwelcome by them. I'm constantly surprised by anyone who manages to work in a second language, especially when it's English, given how hard it is to learn. I hope you had a better time here outside of work ❤
Where in Hungary?
I laughed so hard 😂😂 you should be a writer!
Worked at Panera for a couples years as a manager. I tried to tell a customer how if she worded her order differently, she could get the same amount of food for like $5 less every time. She actually looked me dead in the eye and yelled at me that "I don't need a fast food worker to tell me how to order food!" I let her know that Panera was MORE than happy to make the extra $5 every time she visits and to have a great day 👍
Also worked at a dollar store and had a customer get upset I was unable to return his soda cans due to a new store policy on only taking clean pop cans. Long story short, I refused to take his nasty ass cans and he threw a box of cookies at me... In front of his three young children.
You can't make stupid people do math.
@@lotstodo very true. They need all of their brain power just to get dressed in the morning 🤣
i've had sooooo many crazy stories working in customer service but the thing that still shocks me is how often I have to explain to grown ass people how lines work
I used to work in a very nice restaurant with awesome food. There were costumers complaining about the thickness of their plates, about the color of the napkins or the height of the ceiling. No matter where they are, some people are never and will never be happy :D Thank god I had that job right after high school so it could teach me to never ever work in costumer service again
I used to work in Asda (UK Walmart). Plenty of nasty customers, been yelled at, spat at, hit by a young guy that didn’t have ID for alcohol and had coffee thrown at me because there weren’t any lids left. Don’t miss it in the slightest.
We need that first guy in every store to deal with the Karens😄
He got fired for that
👍 Read your comment before I saw the clip, knew exactly which one it was. 😆 We need more like him. (Though in a more professional tone).
@@bubbasmith179 dang fr??? That’s sad 😢
@@Dira7411 Not really, he looks like a very aggressive guy
@@vanessaspecchio6783 but she wasn’t??? She was aggressive with someone who looked like they were scared and minding their own business
My last retail job was at a children's clothing store. Mom's would try to return used clothes because they don't fit anymore. Unbelievable. The manager stayed in back because she'd have to give-in but lying is a hill I'd die on.
So … when I was 15, I worked in a well known high end shoe shop here in Melbourne, Australia. Where I live, it is a beautiful peninsula, surrounded by both bay and ocean beaches, which I absolutely adore …. BUT, in summer the population over triples with the most horrible tourists and entitled brats you have ever seen in one place. Meaning we can’t get access to the beautiful beaches we live by at the hottest season of the year, it takes sometimes 10x’s the amount of time to drive anywhere, shops are over crowed and completely picked over before locals get a chance to do a “normal” shop and we have to deal with the rudest, ugliest people on the plant every, single day.
So I was working with my manager on a Saturday morning and by 11am it was already 40 degrees Celsius. That meant people were coming into the shops to escape the heat and it was absolutely crazy in store. My manager went on her break and I was left alone in the store for an hour dealing with all levels of crazy. I had at least 20 customers in the store and was get through each one in turn as quickly as I could. This big, fat, Greek lady, her older teenage daughter and her toddle son came in. The little boy was eating hot chips with sauce in the trolley and we had just had new carpets installed, so I kept an eye on him. The mum approached me and wanted help to have her sons foot measured. I told her that I was on my own and that there were a few people in front of her, but I would get to her as soon as possible. She then lost her mind, yelling at me in both English and Greek. I went back to serving customers and caught sight of her in the isle, take her sons chips and dropping them on the floor, the running them over and squishing them into the carpet, while laughing and speaking Greek to her daughter. I knew my manager, who was a very confident and “don’t take no shit from no one” kind of person, was coming back from her break any second, so I didn’t say anything to them. When she came back I quietly pulled her aside and explained the situation. It turned out, she was actually Greek herself and spoke Greek fluently. So she said she would say something and told me what to say, in Greek to reply. She didn’t look Greek and had fair skin, blonde hair and blue eyes so they had no idea. They came to the register to pay and as I put it through with my manager behind me, they continued speaking Greek to each other thinking neither of us understood what they were saying. She let them pay(by card, which will be important at the end) and then in Greek told them that she had decided that we didn’t want their business and that she had already refunded their transaction(she put it through and then made out it didn’t work the first time) and was taking the shoes back. She then spoke to me in Greek and I replied with what she had told me too(she said, “it’s so sad that there are such entitled pigs the world, stealing our precious air” and I replied, “ that’s offensive to pigs” which she told me later) We later laughed about the fact that the lady had spent over $700 and the refund would take a week to hit her account. They were furious and started to knock our displays down and broke a mirror, so we called security who then called the police, who arrested them and charged them both with criminal damage. So not only did they loose over $700 for a week but, they had to pay to replace broken stock, the mirror, damaged displays and for professional carpet cleaning for the entire store. Apparently they had been calling me a skinny little white wh$&@ and my boss a fat, ugly prostitute.
A little kindness goes a long way, especially when you don’t know what a worker is going through or has been through and they don’t come to work to be abused my disgusting people who don’t deserve any service, let alone, kind, decent service. At the time I was in a physically abusive relationship and was working 4 jobs and almost 75 hours a week to keep a roof over mine and my babies heads.
Be kind people, karma ALWAYS gets you. If not then and there, at sometime in the future 😉😉
Fun fact, the typical Greek was blond-haired and blue-eyed up until a certain point in history.
I grew up in Niagara Falls and worked as a waitress there when I was 18 ish for about 3 years. Tourists were in the resturant all the time, they can be extremely rude and disrespectful. I once had a guy say I will give you a tip if you can tell me how to get to this place (lesser known place outside Niagara Falls that is pretty cool and not a tourist trap) he was holding my tip for the great service I gave, which pissed me off, he could have just asked. I gave him directions to a different city that is not anything tourists want to see. He did hand over the tip I felt bad for about 5 seconds because he said well that better be the right place. Then I felt absolutely fine about sending him to the wrong place.
@@NurseNell777 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼😂😂😂😂
i thoroughly enjoyed this story. I hope Charlotte picks this one up.
Wow! This is perfect revenge. Not only did the Karen try to be petty dumping the chips on the carpet, but you guys refunded her $700 for the shoes & she had to pay MORE to replace all the stuff she damaged.
As a venue manager I enjoyed having entitled people thrown out. I always asked the younger ones if this was the first time that anyone had told them 'no'. That question always stopped them complaining for a second or two.
The double parking one... I was reading about a lady, at Disneyland who is wheelchair bound and trying to park her car but all of the handicap stalls were full (not all of them had tags). The attendant instructed her to park over the line, take two spots, so that she would have the space to unload her wheelchair. She said that she received so much harrassment from other guests for parking like this even though she was instructed to do so, the appropriate parking was full, and she had a valid need to do so.
Just saying, if the handicap spots are full and you see someone double parked, this might be what happened.
Wow that's horrible especially if she had a marked vehicle. I've had to help stop fights with people arguing over spots infront of my store, everyone suddenly can tell who's "really" handicapped and who isn't even with clearly marked vehicles 😒 so selfish
I have seen people do double parking that have expensive cars to keep people from parking near them.
In that case, you had BETTER. have your handicap placard or license plate on full display.
I'll never police a car or truck parked WITH a placard, for this reason. But if you don't have the placard or plate and you're in MY handicap spot, then I WILL report you.
There aren't enough handicap parking spot. Ever.
@@AuntLoopy123 They charge $270 per violation in Patchogue (Long Island, NY)* for parking in a handicapped stop without a placard. I must have knocked down my placard exiting the vehicle, grabbing my purse, etc. so even simple things are rough BC of surgeries. I hardly left my then-bf's place while recovering from another surgery, so 3 days later, I walked out to $810 in fines (I got it fixed-very nice lady at Town Hall and I started crying from relief!) They drive around the Patchogue lots at night and write tickets for whatever-not feeding the meter where required, parking overnight in parts not allowed, placard, etc. This is a mixed restaurant/apartment development area lot adjoining a restaurant area and ppl must read the signs carefully, Hence, they make some nice money in those lots.
*I mentioned above exactly where it is BC I DK if this is state, Suffolk County or local law, in case any other Charlotte-ette lives out here. However, some places WILL tow you so I am lucky. ALSO, in many places, you can't (I believe NY State incl) have anything hanging from the rear view window. You can get pulled over for that.
Oh, every Karen ever loves to get in my daughter's (19) face when she uses her handicap tag. She looks like a cutie patootie basic blonde girl, so I kinda get it - but she is only 76 lbs due to her medical conditions and it's really frightening for her.
8:25
That actually looks way better 😩✨️
Id buy all of the stuff and take a pic of the setup so I can put it that way at home by the fireplace in the front room
Looks better than the mess the front room is right now
As an American, I apologize for the ignorant man who wanted to pay with U.S. currency.
Also, working in retail is a nightmare. People get angry over the silliest things. You can only wonder why folks act like fools because they can’t always get what they want.
I've bought a few things in Canada with US money. Both were tourist places close to cruise ship terminals. I asked if they took US currency first, and took the Canadian change. I think they came out ahead on the exchange rates and by not paying credit card fees, but I would not have thrown a fit if they had said they could only take Canadian.
it has worked in our favour in the past. Back in the day, Canucks would use Crappy Tire money in the states
I did that, at 17, on a tour trip to Niagara Falls. I honestly didn’t know any better.
He could be ignorant but they could be charging him 1:1 while US dollar costs more now. The only thing is how to ensure the money is real since we don't deal with it often.
I work in a store on the North Shore in Massachusetts. A guy came in one day trying to pay a $13 total with a hand full of Looney's and Twoney's (Canadian $1 and $2 coins). He couldn't understand why I couldn't figure out the currency conversion at the register and just accept them. I told him to go to the bank across the parking lot and convert them to US funds there.
I work as a bartender in a pretty busy venue, and we get a mix of customers, particularly around Christmas with all the office parties.
So this guy - we'll call him Ken - walks up to the bar, we make eye contact, but there are other customers already waiting around him so I take their order first. As I'm working on their order, Ken shimmies down the bar right in front of me and unprompted says something along the lines of: "Hey, I've been here longer than you, and I want a pint of water for my friend here so you should just hurry up and give it to me."
It's not uncommon for people to be frustrated by having to wait a bit for drinks, so I just respond: "Oh, I wasn't ignoring you. I took their order first because they've been waiting here longer. I'll serve you in a bit" (I was mid-drink-making while this was going on, and about to hand him his water). To which Ken replies: "That attitude really isn't helping you. *some long winded thing about him and his friend* You should just give me the pint of water already. And I'll be placing my drinks order with you."
At this point I look at him in disbelief for a second, decide not to say anything, and give him his water. Once I finish the other customer's order I head over to my colleague and ask him to take Ken's order for me. My colleague comes over straight away, asks Ken what he'd like to drink, and Ken says he will be ordering with me specifically. So I turn to him and let him know that I won't be serving him and suggest he orders with my colleague instead. He clearly didn't like this because he started telling me I am making the wrong decision, that I should read over my contract, that my behaviour is unacceptable, and how I won't be working there anymore.
.
My manager kicked him out :)
I worked at a theme park running carnival style games near the kids' rides. So many parents got upset when they mistakenly thought we were a babysitting service and their kids were taken to guest relations while security hunted down parents. It was always fun when after 2 hours the police would be called because we considered it child abandonment at that point.
What kind of negligent idiot makes that kind of A$$umption?!?!
@@kitty62862 They exist. Ask toy store employees.
The worst was the 12 y/o and her 10 y/o sister. They had been dropped off (this was the 90's and it wasn't unusual) and an hour after the park had closed they were still waiting at the entrance. Their parents had literally abandoned them.
@@KellyDVance I can agree with the toy store story one except in my story the father would wandered the store while his kid was somewhere else. He did this several time. One of my managers addressed the man and told him if he kept doing this, he would call the cops. Toy stores aren't a babysitting service.
@@ladyk5629 That happened to me constantly in a store I worked at except it was a *single* toy aisle, so there’d be about 20 kids crammed in there, completely destroying the place. It was in a thrift store, so parents pretended that the toys were put there for their kids to play with. Train sets were taken apart, boxes opened, puzzle pieces gone, missing doll heads, you name it. And it was a biiig thrift store, so they just leave them there for HOURS!
First we approached people that walked in with a child but were suddenly child-free, but that was “insulting.” Then we made overhead announcements to remind parents to remember their “children’s safety.” Yes, it was also for our sanity lol, but it was a valid concern too- the employees taking donations had to push unstable carts that they had stacked like Tetris (manager wouldn’t buy new ones) weighing up to 500lb down that aisle. It was the only aisle that fit those carts because they were _huge_ and very unwieldy. However, the manager no longer let us do that after a woman felt “targeted.” I then asked the kids to “treat the aisle like their bedroom” which usually worked fairly well, but I couldn’t do that after a parent complained I was “disciplining” her child (and I know which f-ing goblin it was.)
So we stopped organizing the aisle. 🤷♀️ We literally threw toys back on the shelves to “clean” it. I guess Mary preferred the store looking like a complete disaster and face a potential lawsuit than to offend a parent who didn’t care about the safety of their child.
Ugh... that store was a smorgasbord of OSHA offenses and workers violations. She specifically chose vulnerable people that needed the job and/or didn’t know their rights (or were too afraid to demand them.) Seriously... shame on her.
OH my God. Mary was a Karen... For so long I dealt with customer Karens that I never realized I worked for one.
I worked at gamestop a while ago and you would be surprised that people think they can just let their unattended 7, 8, 9, 10 year old kids alone in a retail store. I used to tell kids they cannot be I our store unattended until they turned 14. I cannot be held responsible if I'm doing my job and your kid walks out or wanders away. It's not my kid, not my job, not my problem.
I've worked both fast food AND retail in my younger days, and the BEST words you ever hear out of a customer's mouth is "I'm never eating/shopping here ever again!!" It's like, great, thanks for solving the problem for us! LOL ;)
0:24 the guy who settled in for the show with his blanket was me
I love when people you really don’t want as a customer threaten you with the loss of their business.
Worked in retail for a short while, I both loved and hated it. Had an older lady come in once and get ingredients for what I can only assume was a pineapple upside down cake. I rang her stuff up, she paid and left with her bags. About 15 or so minutes later she's back, claiming that I didn't give her the can of pineapple that she'd bought. She's throwing a bit of a fit whilst I panic trying to find the can around my register as at this point I couldn't remember whether or not I had bagged the item despite being adamant that I was sure that I had. My manager comes up to see what's wrong after I holler for her and after having it explained she looked through the camera recordings. I had indeed bagged said can of pineapple and the customer had left with the bag. Customer continued to claim she didn't have it and that we'd lost a customer. I could only think "Go ahead. Walmart's just down the street."
All that fuss about one can of pineapple. SMH
She was trying to pull a fast one and failed!
The Target “decorator” got me 😂
Working in Interior design and visual merch, if I saw someone doing that I’d chase them away with a broom. Tripping hazard, extra work for retail staff, and visually unappealing.
Staging/ displaying products, is to invoke feeling, to encourage interest. Not to cause a customer to fall on their backside as they’re walking past 😂
Talk about a public liability claim
"Code Karen" is absolutely necessary .... unfortunately lol
I swear. Im a graveyard server and whenever there is a big party coming in, I’ll go ahead and take them in despite the fact that I have my other tables. That is not a problem, I’m just saying that as context that I know what I’m doing. But this weekend I had parties of 9 that went ballistic. One of them was threatening to hurt and kill me bc I forgot a tortilla, and when I asked them if everything was good they said it was, asked for the manager about the tortilla and I heard them all complain about the food 🤨. The whole time I was taking their order they kept on saying that I was gonna pay for it and all that. When they complained to my manager they asked for discounts. They made me seem bad so they wouldn’t have to pay. They ended up tipping good tho🤨😂. Then the next night this girl was drunk and mind you I got slammed. I had like 7 other tables and then this 9 top. We were short staffed. So obviously it was gonna take a little bit but I got them their drinks and orders on time. The drunk girl started to get aggressive and wanted to talk to my manager and she almost fought my manager. She got mad bc other people got their food first, which I mean, they were sat before them, and bc she was all drunk and her mind wasn’t in the right place she got really offended
One of the reasons for all the “let me talk to your manager” nonsense is because management refuses to empower their workers and REQUIRE that the employee refuse a return or a discount or whatever, and then when the manager is called over they approve it because they have that authority and they’d rather say yes than back up their employee.
1000%. Management creates rules that front line employees are charged to enforce but when said management is demanded by a customer, they cave to the customer instead of supporting the employee that is doing his/her job by enforcing the rule the management created. Great way to undermine employee morale and loyalty.
Always. It is stupid how much rules we are said to follow but when a customer don't follow them and you called them out, you think the manager will back you up but they forget it and let the customer go with it. First, you are not even following your OWN rules, as a superior and it is not giving a good example. Second, customers like that know they got away and will do it again.
This is exactly why. Teenage me worked at a fast food restaurant and the manager wouldn't have any of this BS but the GM would cave if she was in.
So true!
Omg I worked in retail for almost 8 years, thankfully not anymore lol but I had a manager for a bit that would constantly do this! I was following company procedure and he would come along and do the refund or whatever!! Makes you feel incompetent and look like a total douche in front of the customer! It's no wonder people kick up a fuss when they know they'll get what they want by doing so!
My husband is a professional tattoo artist, and I'm so not surprised at the entitled client😂 My guys shop is in a pretty popular part of a large city, and there's quite a few bars in the area. The amount of times folks have wandered in FALL DOWN DRUNK, been denied service, then left some whacky, off the wall review is insane. Sometimes he can legit watch them stumble out to curb, plop down, and get to reviewing. Waiting for the artists/owners response is half the fun 😂
Ahh my partner owns a tattoo shop and working there and helping him run it has to be a highlight in my life. I have never met such entitled people when we literally are in control of what goes in your skin permanently😭 we have laughed at some of reviews we have gotten just because they are so ridiculous even our regulars can not believe people actually take the time to write them out
@@angelmanzella710 The folks that wander in and want a fuckin eagle riding a dragon, with word "mom" under it... on their thumb😂😂
"IT'S MY SKIN, I KNOW WHAT I WANT. THIS IS BULLSHIT AND THEY DON'T KNOW HOW TO RUN A BIZ! THE CUSTOMER IS ALWAYS RIGHT!" 🤣🤣🤘
Had a customer ask for a 30% discount because we didnt hold his shoe size. Obviously he didn't get it. But once he left my coworker and I were like, "I'm tired, I need 30% off." "Just got yelled at, I need 30% off." "I had to take my break late, I need 30% off." We had fun with that all day
Code Karen 😂😂😂 This HAS to get adopted all around the world for sure 😂😂😂
All over the world for ALL professions as well. Let’s all start petitions 😹😹 from my experience, the Karen’s in Mental health- and Animalcare are in desperate need for their own special code 😹
I'll be adding that, and ID-10T.
Last week a customer was standing in front of the door way reading her reciept. Its a supermarket so the entry door was huge. The manager asked me to bring the shopping carts outside. And so i did. Casually pushed the shopping cart outsode through the large double sliding doors to the cart area. The woman reading the reciept goes "That was very rude! And you work here!!?!" My manager who saw the whole thing but was visibly confused goes "who was being rude" K "that girl over there" *points to me* my manger still confused "What did she do!!??" K: She juet pushes the cart right past me, almost bumped into me!"
Manager:" so she didn't bump to you? Your complaint is that she didn't bump into you while doing her job while you were standing in the door way? " K: angrily storms out of store.
hahahahahaha
😂😂🌝🌝that was a good one
next to the fact that she put that rug on the floor of target that no one is going to buy she also created a health and safety violation in someone else's store. You can't just randomly throw a rug on the floor somewhere. A customer could trip over it and they'll sue.
Miss Charlotte,
I just wanted to compliment you and tell you how much I enjoy your reactions and comments because you seem to be respectful and try to see the other persons POV. Thanks for the applause when the victims of entitled people settle the score, and the entitled get what’s coming to them. I like that you offer some solutions with good advice. Just wanted you to know I am still here listening! (Responded to you on Messenger concerning the topic I brought up to you in private.) 💜
Customer service for 24 years in retail and 6 years (HS and college) as a server. Sometimes I think I have seen it all and then another happens. Too many to list here but the most memorable was the woman who called corporate to complain because I wouldn't open an hour early just so she could get a new ribbon for her hat.
When you've prepared for every kind of idiot just challenges the universe to create an even bigger idiot
Code Karen - I need to adopt that. Once years ago when I was a teenager working the layaway desk at TJMaxx a woman had left her order for way past the month they were allowed to leave it without making any payments on it so I put cashed out the order and put all the items back on the sales floor like I was supposed to. As luck would have it this woman decided within a few days to finally come down to pick it up or mayke a payment or something. Either way I was at the desk that day and had to call my manager down to have her explain why this woman no longer had her order and was only going to get her money back. My manger (also a woman) tried to do just that in a calm professional way but the minute she got to the part where the order was no longer available because no payment had been made on it in quite some time and violated the layaway policy the woman erupts into angry Spanish. I don't know what was said but her anger was made clear when she slapped my manager. The manager's face turned red but she kept her composure "Excuse but you cannot hit me just because you do not like the store's policy." I mean the whole time this woman is yelling and losing her mind never once did my manager ever show that she wanted to retaliate. When it was all over and security had encouraged this woman to leave the store everyone working that day said that we would have looked the eother way if the manager had decided to hit the woman back. I myself told her that I would have found something to do in another part of the store of the woman came back and the manager wanted to exact some kind or revenge. Obviously today this woman would have been arrested for assault but it was frustrating to watch such a kind person maintain her composure at a time when clapping back would have probably been the gut reaction of us all.
This is the kinda stuff we deal with in the ER on a daily basis across America…. It’s such a joke anymore. Nobody can differentiate between an emergency, urgent care needs, and a minor inconvenience.
I had a wonderful interaction with a customer who drove over with her delivery, livid that we didn't include ketchup for (supposedly) the second time. She threw the order at me when I told her that we did include ketchup. I caught it, reached my hand in and neatly placed the ketchup on the counter. She then got more furious, saying "who puts ketchup on the bottom of the bag!?" The staff erupted in laughter and the story became legend (I left out some details, but it was epic).