Entitled Customers That Are On Another Level - REACTION
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- Опубликовано: 28 авг 2024
- Entitled Customers That Are On Another Level - REACTION
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Hey guys! Today on my channel we are reacting to some entitled customers! Is there anyone more entitled than a customer that thinks people in customer service or retail are there to be their slaves? Probably not. Enjoy :)
#entitledcustomers #entitledpeople #entitled #entitledparents #karens #entitledkarens #reaction #charlottedobreio #react #reactionchannel #choosingbeggars #rchoosingbeggars #choosing #beggars #karens #entitledparents #entitledkarens #charlottedobre #reaction #charlottedobreio #react #reactionchannel #charlottedobre
Entitled People Part 1: bit.ly/3ktsIaV
Hi, I'm Charlotte. I'm an actor, reactor, singer and sometimes (not really) comedian. On this channel I upload daily, usually 7 days a week, unless life gets crazy or I get lazy. Come hang out, it's a good time.
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"I'm not paying because it's against my religion."
"Then that means you're stealing, which is against just about every religion."
yep
Good point!
Ikr 😂
Mood
Boom! *Mike drop*
There are plenty of anti-Karens out there, though. I'm a builder and I once mixed up a small batch of concrete which was way too thin for the small job I was doing, and I didn't have any more. The old lady customer told me to help myself to anything I could find in her garage - so I looked around and found the perfect material to bulk out the concrete. Turns out I'd used her late husband's ashes. I was mortified. But she was great about it - saying that it was the first time he'd ever been useful for anything :)
Holy shit dude that's terrible and hilarious!
Kevin Bower Lol awesome
Wow, what a chill lady. Also, yikes!
Lol thanks for sharing. This is hilarious but also mortifying.
I feel awful that so many things are going through my mind and making me laugh even more.
I feel like an awful person, but this will soon pass because my thoughts aren’t set in stone
. (I couldn’t help it!)
---Seriously dude?? I laughed till I choked at your story😅😂🤣
Sorry, one more. Just remembered this. Had this guy, kind of a creeper to be honest, who would come in and REFUSE to have anyone except me help him. If I wasn't working that day, he left. He also repeatedly asked for my schedule so he would know exactly when I worked (manager refused to give it to him!). One day he came in while I was on lunch, was told I was on break and that I'd help him when I came back. The guy agreed and began wandering the store. My manager just had a feeling and asked a couple people to keep an eye on him but it was a busy day and they had customers to help and they lost track of him. Cut to me quietly enjoying some alone time in the break room when this guy OPENS the door that's clearly marked "employees only", says "oh, there you are!", walks in, SHUTS THE DOOR! And proceeds to SIT DOWN NEXT TO ME and tell me about this project he wants done.
"Um...sir? I'm still on my break...and you're not supposed to be back here..."
"Well, it looks like you're pretty much done so I can just wait here til you are!"
Meanwhile I'm frantically pressing the talk button on my radio hoping someone, anyone, will catch on to something. Thankfully my manager comes running, (yes, running) because he realized he couldn't find the creeper and no one had seen him leave. That was the angriest I'd ever seen that lovely manager of mine. He told the customer he was not allowed in the breakroom, told him he would no longer be allowed to be helped by me, and told him that if he attempted to harass me further, the police would be called. The customer was angry as all get out, was yelling about rights and lawyers and lawsuits and how he hadn't "done anything". My manager pulled out his phone and started dialling and the customer skedaddled real quick after that. My manager was such an awesome guy! He even insisted I be accompanied to my car when I got off work by a male coworker just in case. After that incident, and another when one of my female coworkers was truly stalked (restraining order and all) by a different customer, all female employees were to go to theirs cars in pairs or with a male coworker for protection. Really sad it happened but really happy for the thoughtful protection. Also, all employees were gifted with free pepper spray!
Far too many places are concerned about "making a scene" and getting bad reviews if they don't pacify shitty customers. Any place that prioritizes the safety of their employees and doesn't put up with creeps is not only getting repeat business from me, but is getting recommended to every person I know.
I had one of those when I worked at a music store, except that he was our repairman and would come daily. He seriously gave me the creeps, would condescend to me all the while staring at my body. I finally told my boss I would lock myself in the restroom any time he came in, and someone else would have to wait on him. This went on for several months until my boss got a new, better repair guy, because this one wasn't very good. End of story....he was later arrested for tax evasion!
They should have never let him know you were on break in the first place and if he made you uncomfortable speak up! We shouldn’t have to put up with creepy men like that just because it’s a retail store. Nobody should be giving out work schedules or any personal info like that and managers should be notified right away(a good time for a manager lol) and all creepy shit these guys do should be kept track of. For our own safety ladies do not brush this behavior off.
Makes me so mad what woman have to go through because of some entitled men that thing they can exploit this situation where we have to be nice to them. Happens way to often
Wow 😨
when i was a teen i worked at a supermarket, a lot of times they would stick me on the "12 items or less" register, one night this woman comes to my line with a WHOLE cart of groceries when it was 10 minutes before close, i explain that she we'll stay open and ring her up, just not on my line since it's an express line..she didn't like that too much. she started screaming about how she had a party tomorrow and needed everything done and ready so i had to ring her out since the other cashiers had lines..one line had a man buying some cat food and another line had two sisters buying some movie snacks. i tried explaining again that it'd have to be seperate orders since i can only ring up to 12 items to then she starts cursing how "i'm incompetent and can't do anything right" at this point it's past closing time and she's still yelling and cursing while i'm trying my best to hold my composure. when all was said and done and she finally went on a different line i thought to myself "great, i never have to see her again" flashforward to the next two days and my friend invites me to his aunts party. HIS AUNT WAS THE BITCH AT THE GROCERY STORE!! the best part about it was when she brought out the dessert and said "look what i made" i politely responded "that was in your cart the other night but great job on putting the dessert on a platter." i take your entitledness and raise it with an i'm petty.
Great story :-D
Brilliantly done!
I'm glad that you got to do that to her! Maybe that'l teach her a lesson! Though I really doubt it. I am trying to picture what her face looked like when you said that about the desert! I bet it was a picture of pure horror (and utter embarrassment, of course ). Thanks for a great story!
And let me guess, everybody clapped after your dessert quip?
I only wish I could smash the like button twice on your comment.
"the customer is always right" is something only a customer would say. We know the truth.
I think that phrase is slowly disappearing. People are starting to feel more sympathy for the service industry
I often responded with 'in some scenarios yes, in this one no'
@@francescagregori4237 My bosses would get so mad at me if I said that
Because the original one was "the customer is always right in a matter of taste". Nothing about price, service or refunds or anything other people are using it today. Mostly in US, to be fair. Never heard it in Europe, if l'm not counting American tourists.
My boss facepalms whenever I use that, because it means I just took the customer at their word and charged them double what I need to
I used to work in customer service by phone: one guy wanted to return an item that he couldn't (by company policies that they accept when buying) and he started yelling me that I was useless and stupid, he said something like "you are working to serve me because you're r*tarded and don't have brains for a real important job!"
Fun fact? I was studying criminology during that time, it's custom in my country to work and study when you're getting your University degree... Now, 5 years later, I'm weeks away from getting my third degree, now in Psychology, in aim to become a forensic psychologist ~ I guess I wasn't that big of an idiot 😹
Woah killer congratulations Kat!!!!
Wow well done Kat, good luck cos you are going to go far👍👏
Awesome! Congratulations!
Dude this is such an issue for people who work customer service jobs, people automatically think because you work there you must be stupid or dropped out of high school and that’s your only option, when in fact a lot of people work their way through school.
You go girl!
For the record...yup, I would have called the police on him while his children were there.
@tenebrous soul good one.
Absolutely. Someone has to teach his kids about ethics.
I would have to and say, see kids this is what happens when you don't pay for things. It's called stealing unless stated by the establishment that something is free.
and have the police take his kids as well as they also ate
I would let the kids go cuz it’s enough punishment having parents like this. Then make the police make the parents scrub the floors and wash the dishes, but wait until just before they’re done and tell them to empty the hot grease pits into a plastic bucket. If you don’t know what happens, look it up. I would lose my fucking mind. 😂🤣😂
When I was an assistant manager at a clothing store, I told my employees that the customer is NOT always right.
Rather we treat customers as a guest in our home. They get the best of us but if they cross the line, they are asked to leave.
Managers like you are a retail/restaurant employees' DREAM!!!
Well, that is a very, very wise thing to say. Hope you don't mind but I'll be quoting you in the future.
Are the "costumers" the people who came in wearing a costume? Or were they, perhaps, CUSTOMERS?
@@knittingnana2939 Yes, thanks for catching that. I went back and edited the comment. I did proofread my comment but I missed that. I am surprised spellcheck didn’t get it.
@@lynbaker7780 Spellcheck wouldn’t have helped you here though, because ‘costumer’ is also a word and it has no way of knowing which word you meant to use. Some programs are smart enough to question ‘whether you really meant that’ but spellcheck isn’t.
I work in retail and I see ‘costumer’ in emails etc so often that I’ve wondered whether spellcheck thinks this a more commonly-used word than ‘customer’...
Arby's was my first job and we had SO MANY entitled customers. One of my personal favorites were two teenage girls that came in every week. They usually came back up to request new fries because theirs were cold or extra sauce or something, and management would smile and give it to them. The last time they tried this, they came back up demanding new chicken tenders because theirs weren't fully cooked. They had eaten 4 of the 5 tenders already, and we checked them and found no pink. We tried to reason with them, but they started yelling. Now they wanted a full refund because their chicken was undercooked AND they saw an associate handle the chicken with their bare hands. Mind you, the chicken is put into a 400 some degree fryer and cooked for 10 minutes, so even IF bare hands touched it, anything on it would die in the oil. But they were incessant and wouldn't stop yelling. When they finally stepped away from the counter, they trashed our dining room; smeared sauce on the tables, pulled out all the napkins, threw the pop covers all over the carpet. We ended up calling the cops on them and they were arrested and taken away. Saw their faces in the newspaper a few days later, arrested for disorderly conduct at a local fast food place. It was satisfying to see karma get them. I think all people should work in food at least once, it really gives you an idea of how shitty it is most of the time. And it makes you a more patient person
I have said this most of my life! Working in food should be a requirement for everyone!
Arbys was my first job to, boy, the stories I have. Not just from the customers, but my co workers too.
I worked in and managed a cafe for several years, and one time, a lady who came in with her young daughter ordered a latte, a steamer, and 2 bagels w/cream cheese to go. I made their drinks, toasted the bagels, put cream cheese in portion cups, packaged it all up with napkins and plastic knives, and handed everything to the mom. A few minutes later, she came up to the counter and started yelling at me for not spreading the cream cheese on her bagels. I said "Oh I'm sorry ma'am, that's not typically how we do things here, but --" and before I could even offer to do it how she wanted, this woman starts SCREAMING in my face and says "This is ridiculous! I'm driving! How am I supposed to spread the cream cheese on my bagel while I'm driving!? What is wrong with you? Are you stupid? Don't argue with me! Just spread the cream cheese on my bagel!" The whole time, her daughter is turning bright red and looks totally mortified. Like first of all, I wasn't arguing with her. I was simply letting her know this was standard procedure, so unless requested otherwise, this is what to expect when ordering in the future. Besides that, in the time it took her to complain and yell at me, she could've just spread the cream cheese on her bagels herself.... Anyways, I looked at the mom and said "Gladly," went to the kitchen, and did what she wanted. Then when I came back with her food she said "I really hope you don't treat all of your customers like this, because it's ridiculous" I handed her the food, smiled and said "I really hope you don't act like this everywhere you go, because you're the kind of person that gets their food spit in. Have a nice day." Then I told my coworker that I was taking a break and just walked away. For the record, I did NOT spit in her food. I have NEVER done anything like that, and NEVER would, but the look on her face was priceless. As I was leaving, she demanded to speak to the manager, to which my coworker responded "umm he is the manager..." 😂😂😂
It still baffles me how much energy and time people have to waste when they can just do it themselves.
I love this, even better that you were the manager 😂
Since her daughter was with her, she could have just let her daughter spread the cream cheese on the bagel as she was driving. Either way to make such a big deal over nothing is flat out ridiculous.
@@turtleena3280 forreal. There was absolutely no reason to complain like that. My first thought was "what, does this bitch not know how to use a knife?" Lol and if she had just come up and said something like "oh, I didn't realize they'd come like this. Could you actually spread the cream cheese on the bagels for me?" I wouldn't have thought twice about just doing it for her... Like wtf
These entitled customers usually project their anger/frustration to someone that they know are not "supposed" to argue or fight against them and more often than not its always those in customer service that take the brunt of their acting out. .I salute those in customer service who do deal with these Karens day in and day out. .
The person who came up with “the customer is always right” obviously has never worked in customer service. And for the record, the customer is NOT always right. In fact, they rarely are.
Probably someone that's never had to deal with the actual customers
I did a similar comment on those Reddit videos about Karens. But what I said was the guy needed his face re-arranged. Several times. Every couple of hours. Spawned a whole thread of pro vs con of that statement LOL.
I think the person who came up with this stupid rule is that manager with a managment degree and unrealistic expectations, who doesn't know the first thing about the reality of working in customer service.
Or else they would be having the job in there places instead of reclamating. 😹
They were probably some rich shit who was never told no by their parent's
Had an entitled customer at my stables, he and his family came out for a two hour trail ride, when he saw what horse he was going to ride, (the horse "Moose" was a draft cross therefore he was a big animal) he freaked out and demanded a different horse, he just so happened to tell me to give him the horse I was going to be riding... that horse was still in training. Needless to say I had a very chill ride on Moose while I watched that entitled idiot hit every tree branch on the trail.
@Astrid6797 I love riding a draft. They're such gentle giants that will do anything.
I ran trail riding for a while and the number of people who want a smaller horse and don’t listen when you say the bigger horse is super chill and way easier.... I can totally relate to this one 🤣
@@Fireguy97 🤣 I know right!? I get funny looks when people ask me what type of horse to get there kids because I always tell them get a draft horse. Funny thing is, is that guy was terrified because of the horses size, but claimed it was because the horse was to wide for him. 🤣
@@aphanesa4713 if I had a $1 for everytime this happened I wouldn't have to work!!
When I was younger I rode horses all the time. :D Had a girl that was "super special" that thought she should ride my Palamino because Goldy was just soooo pretty and Misty was just a plain blood bay American Saddlebred. Goldy was also intact, and had "shall we say 'tude". She came off him in various ways 3 times before she traded back...lol
My son works at our local grocery market. I do my shopping before he gets off work to drive him home after his shift. When customers attempt to yell at him, for no reason, I step in and put them back in their place ~ they have no idea that I am his mom and refuse to stand for anyone to yell at him ~~ They are completely taken back ~~~ Epic and priceless ~~
You're an amazing mom ❤
I was a cashier about 9 years ago and I turned my light off because a customer needed help finding a certain drink. He left all his other things on the belt so I could ring him up after he got his drink. I go back behind the register (my light still off btw) and there is some lady standing there and I gesture to the man I'd helped find his drink and I'm like "Ma'am, I'll help you after I help him first as he was in line first." She starts yelling at me and tells me "My stuff is on the belt so ring it up because I'm first in line" and I said "Ma'am YOU moved his stuff behind yours because his was on the belt and I went to go help him and you weren't in line when I turned my light off and walked away, so he's first in line" and she was like "Well I never! I just moved here from LA and I've never been treated so badly in my life. You need to go back to school on how to treat customers! I want to talk to your manager." Guess what? My manager took my side. Boom bitchy Karen. My manager made me laugh when the lady walked out without her stuff in a huff and was like "She needs to move back to LA" The customer she tried to cut in front of thought that was hilarious too! x'D
The complete quote: "The customer is always right, in matters of taste."
It doesn't mean what most people think it means.
This is awesome. So many people just believe what they hear and repeat it.
"All that glisters is not gold"
In France, our quotes are "The client is always right" and "le client est Roi", which means the customer is King.
While looking for their origins, I found out they came from the early 20th-century commerces like Selfridge and others.
It seems that your version was a later correction because obviously, customers are not always right...
Am I wrong? Do you know the first appearance of your expression?
@@HaengbokSara Went and looked again for the source which turns out to be a reference to Selfridge. Might be one of those things that we really don't know the origin but there was at least one person that made it popular at some point.
Didn't it originally have something to do with air conditioners? Like, you would sell A/C in the summer, heaters in the winter, and don't sell things when they're not seasonable and in demand.
@@dracofirex It is way older, there was not such things at this time
I was once bleaching a patients teeth for her upcoming wedding. As soon as I called her back for her appointment I knew she was going to be a difficult patient. She insisted on having the blinds Closed and the lights off. She also insisted the office only played classical music even though she was going to be listening to her own play list from her phone... She also wanted us to provide her with tinted eye protection that had never been used by a previous patient (all eye protection is cleaned after every use).
When I put in her cheek retractors she insisted I take them out and bleach her teeth without them in because they made her “look ugly”. I explained to her that they were necessary for the appointment to protect her lips and gums from the bleach. I made sure to explain that the bleach would burn her and I reminded her that she signed paperwork stating that she understood the risks. She decided to move on with the appointment and continue to suffer “looking ugly” for a short time.
After I applied the protective barrier to her gums (which is a vibrant blue color) and applied the vibrant red bleach to her teeth, I turned around to the computer to enter a couple of notes.
The next thing I know she is screaming. The patient had taken a selfie was completely mortified by how she looked so she had decided to remove the cheek retractor. The bleach I had applied to her teeth was now all over her fingers, gums, lips, and tongue. They were burning her pretty badly.
Once we were able to get her calmed down and her all cleaned up, she yelled at me for allowing her to take the cheek retractor out and told me I should have told her what would happen if she did... I again reminded her of the paperwork she signed and the warning I gave her when she wanted me to bleach her teeth without the retractor. When she realized she was acting ridiculous, she justified her actions by saying she didn’t like how ugly it made her feel. Then she started crying because she had burned the hell out of her mouth right before her wedding.
Her wedding was two days later. Hopefully she healed up so she could look pretty on her big day, and hopefully she learned a valuable lesson.
Oh gawwd how infuriating! Can never reason with stupidity
Can you imagine purposely doing something stupid and then telling someone they should have stopped you 😂😂 like you’re not five, I trusted that you wouldn’t take equipment out of your mouth that would help you from getting burned lol 😂😂
And yet people like this continue to breed. God help us all!!
If she hadn't healed, it would probably teach her more of a lesson.
I had a customer scream that she would “take out a hit on my entire family” if I didn’t refund he money. We had a 90 day return policy and she’d been using the item for nine months. This was after she’d been telling me how much Jesus loved me and I was a blessed person. I called security and let them sort it out.
Preaching then feeling entitled? That lady must have been using selective hearing aids during sermons. Where the heck did she keep all those sermons about honesty and treating your neighbours right?
It's sickening how many times I've come across people using religion to try and get some sort of imaginary leverage over you in an argument. I'm not super religious, but I doubt using Christ to get a refund or a discount is a tenement of any denomination.
So wait... She bought a product, used that product for a few months, then expected to return that product for a money return after she got sick of the product? That's not just entitled that is absolute insanity.
I work as a dog groomer. This lady brings her matted to the skin Newfoundland in to be combed out. Yeah right, she announced she would be back in an hour.
When it was explained to her that a 150 pound dog with a coat in good condition would take nearly 2 hours, she went ballistic. We explained that her dog would need nearly 4 hours to be fully groomed, and dematt costs $60 an hour, she went volcanic.
Her poor dog was hiding behind my legs. Found out she had pulled this at every shop in town and been sent away. She had booked her appointment at my shop for a pomeranian.
Oh my gosh i feel so sorry for her dog now. Nightmare of an owner. Just pay the fee lady. Its for ur furbaby jeez
some people should not be allowed to have pets.
Poor Newfie! I'm curious, is it ok to shave them down when they are matted like that? I can't believe anyone would try to be sneaky/gross and say it's a pomeranian when it's over 100 pounds! If she paid to get her dog looking decent then she could maintain it and brush her poor dog every day as she should have been doing.
This was a clear case of abuse---to both you, and the dog, I can hardly bear to imagine how she treated that poor creature, if it hid behind YOUR legs whilst she was carrying on
Oh my god, I hope she had that dog taken away from her, that poor puppy!
I’ve worked in customer service for 8 years, but this is one of the most memorable stories.
I worked at build a bear workshop during the “pay your age” event. It was an event to launch the new birthday bear and a child could pick any bear and the cost of the bear (without accessories) will be their age. [ex. A five year old picks out a $30 bear and the parents pay $5 for the bear only.]
Due to the extreme volume of the event (our store sold over a couple thousand bears that day. The line was wrapped around the second floor of the mall.) we cut off the line at 5 pm so we can service every person who has been in line since 5am. Those who were behind the cut off point were given a coupon for $20 off of a single bear. One coupon per family, each with a unique code, and you had to be in line to receive one.
A few days after the event, we had released brand new bears and they WERE NOT included in the coupon. (As stated in the fine print on the front of the coupon -ALWAYS READ THE FINE PRINT) the fine print wasn’t even that small, size 10 font at least.
The amount of Karen’s that came into the workshop and YELLED at me because their child wanted a bear that was clearly stated it wasn’t part of the event promotion, endless. The next two months after the event we’re a disaster.
People were posting photos of their coupon online, which wouldn’t be valid due to the fact that it’s a unique code per coupon and you could only receive a coupon if you personally stood in line. People became irate about that.
Then people would come in with photocopies of the single coupon because they had “multiple children and it wouldn’t have been fair”… still invalid. Each coupon can only be used once.
Some parents would instruct their children to cry because the new release bears weren’t included in the coupon, or that they couldn’t get a $5 bear because their coupon was invalid, or that the accessories weren’t included in the coupon….
It clearly stated on the front of the coupon in big blue lettering that the coupon was “$20 off of a single BEAR” then in smaller print on the front (paraphrased) “bears released after the event are unable to use the coupon, coupon can not be used on accessories, coupon can not be used on a bear less than $5, coupon can only be used once, coupon has a unique coupon code and can’t duplicate” then an expiration date that was 2 months after the event.
This was the worst event I’ve ever worked. My hands were bloody due to the ties on the back of the bears, we didn’t really get breaks, we worked 12 hr shifts, children were destroying the store, people were complaining about how crowded it was, etc. this single event has greatly contributed to my pure hatred of the human race.
Please- to all the Karen’s. READ YOUR GD COUPON.
I remember walking the mall during this event. On the outside looking in it was insane. Know that there were lots of us not involved that were VERY sympathetic to those of you working!
Omg... I work in a massive mall with a build-a-bear and I remember the crowds around the store during that time. If people from my store wanted to go to the food court during lunch we’d have to walk past the build a bear, so I could see there were employees trying to manage the line a mile away, passing gummy bears out to the crying kids in line. They looked so exhausted that at one point I stopped and asked how one female employee was doing. She looked like she wanted to cry, said thanks for checking on her, and offered me a gummy bear lol. That event was such a brutally bad idea, I really felt for you guys.
Man that sounds horrible. My experiences with Build A Bear as a child were great, but I guess in my area people would publicly shame Karen's anyways if they dared to pull that so there's that lmao.
I should go to a Build A Bear again, new plushies are always great.
@@leila13dnd oh yeah 100%! they're expensive, but as my boss used to tell me, "we are selling the experience, not just the bears." I plan on bringing my child there once they're older.
Your last plea can be applied to *any* coupon, for anything.
When I had first started working, maybe 1-2 weeks in, I had a woman come in to return milk. I worked at a CVS, mind you. I was NOT familiar with their return policy when it came to food products and I didn't want to get in trouble, so I asked her if she would mind waiting a minute for me to contact my manager to see what I should do.
Long story short, she didn't want to wait one minute. She started screaming at me for not just refunding her the milk and I explained I was new and just wasn't sure the policy on it and wanted to double check, but she raged at me and stormed out. She left the milk in FRONT of the store and then called to complain to my manager about me. My manager kind of rolled her eyes during the phone conversation.
Eventually her husband came in. Thankfully he was really nice and apologized to us about his wifes behavior. I gave him the refund for the milk, since I knew I could at that point, and he left. If she would have waited like just a few seconds, she would have gotten her refund. I wasn't trying to be a jerk, I really was just new and hadn't yet had someone ask me about refunding food or dairy products.
The only other bad experience I had working retail was when our CVS started selling netbooks. A woman came in to return one and as per policy we checked the box. The netbook inside was literally a completely different brand than the one we sold so I told her we wouldn't be giving her a refund. She accused me of calling her a liar. Freaked out on me and stormed out, claiming she'd just go to another CVS. I called all the CVS' in our area and warned them.
That's the thing. It doesn't matter how new you are, what your position is, what store you work in, none of that matters. To entitled people, all that matters is telling them what they want to hear, and "give me just a minute to check with my manager about the return policy" isn't what she wanted to hear. Why? Because she likely thought your manager would tell you not to do it. I would have said what you look like doesn't matter, but entitled people can use, have used, and will continue to use age, physical appearance, gender and/or race against people, like any of it has anything to do with the company's policies.
I have two entitled stories that still anger me to this day.
I used to work at a sports clothing store. One day this guy comes in with running shoes in a bag. When he showed us the bag, they were MUDDY. Like covered all over the shoes. He wanted a refund because it gave him blisters. He also said he ran with them for like several kilometers the follow day that he got them. He argued that because he is a frequent runner this never happens to him, even though you need to break in shoes first... before you run for that long. Me and my manager said no. He went to corporate and got his refund.🙃
Second story was at the same store. I worked near a busy highway so recieving foreign tourists was frequent and normal. We do sales sometimes around holidays that if you spend more you save more. Few days later after our sale a lady comes in demanding a refund or to lower the price because she bought an item when there wasn't a sale. When she found out that we had one she acted like we scammed her or something.🙄 I told her we can not do that and it would not be fair to other customers. She continues to argue with me, I get my supervisor he tells her the same thing. She then wants to talk to the manager who didn't want to come out and wanted me to deal with her. Finally I asked my manager to go speak with her because she refuses to leave without speaking to the manager. My manager then flips shit and yells at me for not dealing with the situation myself.🙃
Fuck my managers Ken and Amy.
Was it at Modells, cause I worked there too and I can testify to this nonsense
These managers don't have the traits of a manager. SMGDH.
I one time had a guy try to return a case of beer just to buy it back because we were now having a sale. When I told him it was illegal for me to accept returned alcohol, he asked for the difference. I refused again and he walked away mumbling under his breath that I was stupid.
i think i served that guy! i worked at sears and one time a guy tried to return 10 year old roller blades cuz he said they should have lasted longer. when we refused he insisted on seeing a manager and since they were all pussies he GOT THE REFUND!! This happened ALL THE TIME and now Sears has gone bankrupt and closed 95% of their stores...
Agreed, fuck Ken and Amy. There are good Amys and bad ones.
While working at a bakery a man called to order a birthday cake for his wife. They were from out of town and he wanted it in an hour for her party. I told him I could rush it but it would still be a MINIMUM of two and a half hours. He responded that the grocery store can do it in five minutes to which I said "the cakes are already made and they just write your name on it. I would be baking this cake, cooling it, making icing, decorating etc." He ordered it anyway then called to see if it was ready at one hour, one and a half, an hour forty five...he came in and waited for me to finish. I charged him double and said it was our rush pricing. I kept half for a tip. Lol
Get married. You will compleeeetely understand why he did that.
My mum owns a bakery and has people just turning up for totally bespoke elaborate cakes and want them like now, they turn up with pictures from IG and be like, how long? She says at least half a day and they're like omg why? Then after she tells them the cost they start moaning about that too. She had a bride who bought a cake from another store, she cheapened out and ended up with a plain white cake so brought it to my mum's shop and wanted her to add nice piping, gold leaf, a bride and groom came topper, ribbon and to have the use of one of the metal cake stands for her wedding. My mum told her like £40 all in and this crazy woman explode, berated my mum for 'taking advantage of a bride a day before her wedding'. She then screamed that she brought her own cake so why is she paying for X,Y and Z.Sad thing was my mum charged only for the bits like ornaments and gold leaf, she didn't charge a penny for the stand or labour. This charming bride also tried to steal the cake stand, literally a metal frame useless for everything except cakes. She tried to remove it from the hotel her reception was held in, the hotel caught her trying to load it into a car and reminded her politely that they knew it wasn't here to take 😱
@@teelesynclair5902 Definitely a Bridezilla! 🤦🏼♀️ 💞
@@Sandi-ke9mi definetly, ive seen a few in her place
@@teelesynclair5902 I bet you have some great stories❣️😉 You should write a cake etiquette book using the stories. I would definitely read it. 🥰💞
Some years back, I overheard an angry mother berating a store employee at Chapters because her daughter cried while reading a Dear Canada book and the mum went ballistic saying that she wants the entire series to be banned because it 'traumatized her daughter'. I grew up with Dear Canada and adored that series when I was a child myself. Death is just a fact of life and I believe the book that the child had been reading was the one with the Loyalist family running to Canada and the baby sibling of the main character died during that journey. Instead of opening up a conversation with her daughter, including the history and the other facts of life, mum took her daughter back to the bookstore and demanded that the store ban an entire series of books. My great grandfather was a history nerd, albeit, he knew more European history and could talk for hours about anything to do with European history. He was great explaining the European scene when it came to the French-Indian wars (or the Seven Years' War if you are European). Never once did my mother or my grandparents ever get angry because I got upset while reading a book. So this mother that did opened up an important conversation that my grandma (retired librarian) had with me about the dangers of literary censorship.
When I was younger and worked in a drugstore/grocery, a young man came to my register with a 12-pack of beer and a woman who looked old enough to be his mother. Problem was, his I.D. showed that he was only 17, and by law we cannot sell alcohol to anyone under the age of 21 or to anyone if we reasonably suspect they are buying it for a minor. He handed the beer and his cash to the woman, and she started screaming, threatening lawsuits and trying to swing at me when I refused to sell it to her. The manager saw what was going on, called the police and then came down while she was still screaming at me. The police showed up, and it turned out she had a couple of outstanding warrants. In this case, not only was the customer not right, but the customer was not free... for a couple of years or so.
Oh, I laughed out loud at this when I got to the bit about her outstanding warrants. It's always nice to see karma in action!
"Rule of Karen's Number 1" - never make enough of a ruckus to have the police called on you when you have outstanding warrants.
"The customer is always right" rhetoric is an attack to human dignity. No paycheck is worth the amount of degradation expected out of people, much less a minimum wage one.
While working at a garden center during high school, I once had a woman try to tell me that the tree she wanted was on sale, when I knew it wasn't on sale because I HAD TAGGED EVERYTHING ON SALE WITH A COLORED TAG, and I knew this species of tree wasn't included in the sale. She wanted to know how I knew, so I explained my someone eccentric way of identifying sale items. It wasn't the same as what the "inside store" used, as we had different tags, but I had a unique method, and as her eyes began to glaze over, I noticed that the tree had one of the "inside" tags on it - and I suspected the woman had taken a tag off something else to put it on the tree. I explained to her that the tag SHE POINTED OUT TO ME was actually from the "PETS" department, which I told her was not valid for trees, but she was welcome to buy fish on sale. I KNEW she'd tried to defraud us, but it was more rewarding to thwart her attempt and I really didn't want her going berserk over it.
One time, when I was working retail in the US, a customer handed me Canadian money. We were in Los Angeles, nowhere near the Canadian border, so I politely declined. The customer snapped, "Since when can't you accept Canadian money?" "Since 1776," I offered.
We have a retail chain in Canada which is called Canadian Tire. Yes, they sell tires but other stuff as well. They used to hand out paper Canadian Tire money before everything became electronic (you still get CTM but electronically now). There was a Canadian who was on vacation in Mexico and was mugged. I can imagine the joy on the robber's face when he received a thick wad of "Canadian" money (everyone used to carry a wad) only to find you could only use it in the store (in Canada) and even a wad was only worth a couple of dollars.
I once paid with correct change at store in Oklahoma in which I inadvertently included a Canadian NICKEL, guy almost called the popo until I took it back. Seriously?
@@donaldoehl7690 To be fair, a Canadian nickel costs 5 cents but the US nickel costs 8 cents to make. Any before 1982 are more expensive.
I love that everytime it's the employee's fault and not them... ahhh customer service, we are heroes... 🤦🏻♀️😂
So what are the rules on this? Because I have gotten and given Canadian money here in England. If it looks close enough to English money they don't seem to care. That or everyone has worse object recognition than my prosopagnosic self...
Customer is always right accept when they are wrong. I love when ppl try to tell me about MY job especially when they've never done it
I except your statement.
A Random Chick ewww that’s pretty extreme🤢
I worked in a gas station and often had arguments with customers over cigarettes. The best one was when a regular customer asked for a specific brand and I double checked because it wasn’t the normal one he asked for, and he said yes that’s the one. Bought it and left. Half an hour later and two cigarettes gone he comes back and asks for a refund on the opened packet. I say no. He demands a refund saying his co-worker had taken out the smokes not him and if he had known it was that brand he wouldn’t have bought them cos they were one of the expensive brands. (Cigarettes are very expensive here in New Zealand btw.) I said no, we don’t refund open packets. He then has a full on toddler style tantrum in the store and said he was going to lose his job (as a taxi driver for a company based next door to my gas station) and it was all my fault because he owed his boss and he needed the refund. I continued to refuse. He eventually storms off after I offer to call the cops to settle the issue.
I later heard that he had abandoned his taxi at another gas station because they wouldn’t let him leave with a full tank of gas to ‘get his wallet’. He had stormed off leaving the taxi wide open with keys in it and all. He lost his job over that and I haven’t seen or heard of him since 🤣
My Hubby never worked in customer service but was aware that people do this kind of shit! Eww but I love it. What's wrong with me! And he always tells me to not order picky or return anything or give attitude because there are people who will do this and not think twice. I was so naive in my Early 20's. Damn so glad I am out of that bliss
Kristen Neuhauser i had a kid get mad and try to tell me the rules of me job.
i work in IT so i get a lot of these irate customers. my fav was when this customer, who refused to reboot his computer, spent an hour yelling at me, top of his lungs over the phone about how he has X degrees, and X years of working in IT and that he didnt need to restart his computer. i put him on speaker phone and let my coworkers listen in for the 15 min tirade. once he was done, in my best white girl from the valley voice i said, "Ok mr. robinson, now lets start by rebooting your computer." moved the phone away to save my ears from the obligatory primal scream, heard a pause, and then him saying "one moment please." sometimes when youre out there in the nature, you let your inner barbarian out and it takes control and you lose all sense of common sense. thats when people like me, the customer whisperer, is able to calm them down and bring them back to the world of logic.
And I would have told him since he is so smart, why did he call me and instead fixed it himself.
Brilliant. You are just brilliant.
We need more of you. 🙏🏻💞🙌🏻🥰
“my best white girl from the valley voice” 🤣🤣🤣🤣😂😂😂
This needs to be a tv series, The Customer Whisperer.
I worked in a well known restaurant chain for year's and can say with confidence that their is definitely nothing worse than a hungry Karen.
I once had a woman scream in my face because her meat was full of bones.....she had ordered ribs 🙄
Lesley, if she was confused about why "ribs" would be full of bones, simply explain to her where those bones are supposed to be put...
My wife works in health care. An elderly woman on oxygen was called back earlier than other patients as she could soon run out of oxygen. A grown woman got mad at her for taking the old woman back to see the doctor before her. When the situation was explained to her, she complained that she should be taken back next because her phone was going to run out of batteries.
I'm sorry, I have trouble processing this. Oxygen versus phone. Oxygen. Phone.
I do hope someone send her to the emergency room with that phone shoved into her a......
:-o
"Ugh, Karen, your optional, battery-powered accessory doesn't compare to a live-saving, oxygen giving, apparatus". 🙄
It astounds me that would have to be said! 😅
@@nee_username871 Sometimes their is a customer that makes me want to DEMONSTRATE what it would be like to be without oxygen! A doctor I see will sometimes take folks back out of order as well, but no one has ever complained when I've been there to witness it. The doctor gets folks in quickly, and unless you came in way before your appointment time, it's not a long wait anyway.
When I had my hair salon I had a few entitled customers, one of them being my neighbor. She made an appointment at 6pm, an hour past by and she didn't appear. My next customer arrived and at 7.15pm she called me telling me that she fell asleep and asking if she could come now. When I told her that I couldn't bc I had another customer, she was like "but it is only a blowout, it only takes you half an hour". Omg... After that, she also did not show up for her appointment in three other occasions, but still pretend to come whenever she wants. Now I always make an excuse to not give her an appointment.
Love from Spain!!
That’s so awkward, especially when it’s your neighbor. Charge her double if you ever do her hair again. That is so rude. I used to have a roommate like that. After we had moved apart, she asked a mutual friend for my number and I told them not to give it to her. 😉🙏🏻💞
@@Sandi-ke9mi Discriminating with your charges is pretty shitty and could be illegal. I think making excuses so you don't have to waste appointments on them is better.
@@qwandaryYou can choose to charge whatever you want, whether people will choose to pay it or not, is up to them. I pay triple for a haircut in Beverly Hills then what I pay in the San Fernando Valley, it’s called capitalism. It’s not illegal. Very interesting how you chose to call what I said “discriminating” when it’s clearly extortion,🙄🤣. It’s just comments on RUclips, nothing to take seriously, so I think it’s “pretty shitty” that you took it so literally. But if you want to be taken seriously, get a screen name without a Q in it. 😉
I worked at a bakery and we had free samples. The lady didn’t like the free sample and asked if she could sample something else. I told her she couldn’t. And she talked to my manager. 🤦🏼♀️
That’s the worst! What a complainer.
Literal choosing beggar
@@ToniRainbows I spent 15 min. explaining all our vegan items available to a college student. Then she ordered a BLT!
Was her name Karen by any chance 😂
Kathryn Newhall Oh my LOL That’s bloody terrible🤣 They needed a good kick in the arse 😁
I once spent 30 minutes discussing vodka with a lady in my store. I stopped for 2 minutes to show another customer where something was and the lady reported me to customer services.
What you don't understand is that you were personally working for her and if you were not giving all of your time and energy for the rest of your life to her then of course she's going to report you. It's only fair.
I'm surprised she didn't report you every time you were blinking because you failed to maintain eye contact, but she was feeling generous.
You were supposed to be her slave forever. How heartless of you. Didn't you learn anything at customer service school? (Sarcasm)
jo choy What happened? Lol. I’ve had some pretty shit managers who would write me up for that.
@@nenamichelle She said I was rude because I showed another lady where something was when I should have been dedicating myself as her personal shopper lol
Was she drunk?
So here is a resent story from my beloved work... so I work at one of the big box store as a cashier. One day I was helping a young gentleman (like 7 or 8) buy some Pokémon cards he was so excited telling me how he worked so hard to earn the money for this 30ish dollar Pokémon card set as well as a couple boosterpacks. A grown man I mean like late fourtys grabbed the bigger pack from the belt. I told him that it was that young man's. And he told me. " that kids doesn't need the set I'm going to make big bucks from. This set and I don't want to walk back and get one off the shelf 😒. Besides I'm the customer so I'm right." The kid looked like he was going to cry. I winked at the kid and walkied for and more expensive set and gave it to the kid for the price of the one the man took from him. The man demanded the same deal I told him flat out "sorry that was only for that one item and we are all out" he left the cards and stormed out
I live in Scotland and I’ve had many an elderly ask me for time but they are always so sweet and nice they be like excuse love could you tell me the time. There’s nothing sweeter than an old Scottish person calling you love
Plus, not everyone has a phone to check the time on. I still prefer to use a watch to tell the time.
@@lokicooper4690 exactly!
I work up at the returns desk so I get to deal with all kinds of entitled people that think they are always the exception to the rule.
Entitled Customers:
Post-Pandemic
1. I had a customer show me a picture on her phone, showing me her ten kids, trying to convince me to let her buy more than what customers were allowed once we had to start rationing most of our items. I felt really bad, but of course, I told her she was only allowed one of each (milk, water, toilet paper, etc). She threw everything on my desk, said she would never shop at the store again and left.
---a guy in his 20s thought he could buy one of everything, take it out to his car and come back in for a second transaction on the same day. Management did not allow it.
It blows my mind that people think that they are the only family shopping at our store who need necessities.
2. Customers arguing because we are only allowed to cash up to $25 worth of pop bottle deposits.
3. Customers arguing because some bottles won't go through the recycling machine to get their deposit. Mandated by the Michigan governor, we aren't allowed to touch the bottles or cans. "But you touch our money and the items we return!" I didn't make the rule, but we still have to live by them.
3. The worst offense (in my opinion) are the customers that come in 2 minutes before closing and try to fill up a cart and do a ton of shopping...knowing that we close in 2 minutes. In fact one specific family used to do this when we still closed at 8:30pm. Another customer tried to do the same thing recently but he only needed two items. He asked if he had enough time to grab them and I said "well the store closed at 8:30 and now it's 8:33 so probably not." I said this knowing that the registers would be pulled by 8:35pm. Naturally his response was "I'm never shopping here again!" But they always come back...!
😂😂😂
4. A sweet old couple came in to return a few items. Took care of the return and I asked if they wanted it back on their credit card. They said yes, but the husband had used his card and he didn't have it. The wife asked if I could try and put it on her card and I said we could try it. A few receipts printed out. One saying it was refunded successfully and two printed after that and they said voided transaction. So I told them before they left. I said it may not work but if it does, give it 10 business days and if it doesn't go back on the card then accounting or management will take care of it. They seemed so nice and patient. The woman said it would be fine and they would call if anything went wrong. I told my supervisor and we kept all of our receipts and paperwork. That sweet old couple called I think 2 days later screaming and cussing because the money wasn't on their credit card. $42.15 wasn't a big deal the day I talked to them. But they cussed out one of my co-workers. I talked to them on the phone and as soon as they got nasty with me, I hung up. They called back, spoke to management (who they also cussed out) and they came in the next day to get their money. They were told that they couldn't return anything at our store ever again.
Pre-Pandemic:
1. We have a customer that calls us pretty frequently at night asking us to check prices and put them on hold for her so she can send someone in to buy them for her. She's disabled, so I feel bad about that. But she calls all the time. She could check the prices online or send her husband in the next day. We have humored her in the past and found all the items and put them on hold and then the next day no one shows up to pay for them.
2. We have a customer that we call "she who shall not be named" because whenever we go above and beyond for her, every time she comes in after that, she will stop employees and ask them "Is Andrea working today?" (Or whoever it is) Or if she needs management (or thinks she does) she asks if they are working. 3rd shift management is always in meetings now whenever she shows up. I wonder why? She is one of the most trying customers. She loves being waited on and will literally take 30 minutes to check out at the register because items didn't ring up right so she sends them back and asks us to grab more items for her on the way back to the register.
3. A customer once brought in a reloadable card that he got as a gift from his son. He didn't have the receipt but he said he had $100 on it. He demanded his money back, because the card wasn't working. I told him we needed the receipt. He demanded to speak to management. Guess what they said? The exact same thing. He cussed and stormed off.
4. A few years ago a Karen came in wanting to return a straight talk cell phone. The store policy only allows returns on cell phones within the first 14 days. It was past the return date. She argued repeatedly, management got involved, and she was still told no. She screamed and cussed and said she would never come back.
5. A customer once tried to get their money back on a "gross" birthday cake, but they ate the whole thing.
6. The ever popular "I left a bag behind and it's your fault so you have to give me gas money because I drove 40 minutes there and back!" Technically that's up to management, but I haven't seen them do something like that in 3 years. But the leaving bags behind, unfortunately it does happen often.
Holy crap. I could keep going but I'm too tired.
I’ve worked years in customer service. The real question is who’s not entitled when they ring customer service? It’s always a pleasant surprise when you get a nice patient one...
😉🙌🏻 Now that is spot on accurate. Lol, you definitely know what you’re working with, and what to expect. Nice ones are the much appreciated gems that keep you going sometimes. 💞🙏🏻
Hmmm, seems whenever I call customer service I'm nice so the customer service people take out their bad days on me! JFC FML
@@nordicpandi I’m sorry that happens to you. But I appreciate that you’re nice❣️💞
this is why I try to be the nicest to any employee. I can imagine the amount cr*p people in customer service go through and I don't wanna contribute to make that grow...
Have you done an entitled brides yet? Some of those stories make my toes curl! 🙈
@Becci Explores Bridezillas and BrideMomzillas are the best reading entertainment.
Great idea!!!
Oohhhhh thats a good one todo.. i bet theres LOADS of them aha
Ah that would be good one!
Omg, YES! 😲🙄
This takes me back to when I was working at an amusement park and my task would sometimes be to prepare crepes. The customers would stand in front of our food booth and tell me what they wanted on top or rather inside of their crepes. One time, a family came up during the busiest time of day and ordered just a small order, because they wanted me to chop the crepes in half with my flipping tool for the crepes. Those things DON'T have sharp edges to cut with and we didn't have knives in the booth (probably for safety reasons). I told the customers that it wasn't possible to chop with my flipper, because the crepes would be to gooey with all the filling. So they demanded me to cut it on top of the hot stone pan thing before putting the filling on top and folding it. I again told them that this would not work out, because the flipper IS NOT SHARP and I could not just smack it down onto the pan. They didn't believe me and refused to leave before I had tried it. So i did, because the queue was getting longer every second. It was a mess and they were very annoyed, because their crepes now were weirdly dented and the filling kinda was everywhere, because I partly managed to damage the crepes a little. At least they didn't ask for a refund or a new order.
Another time people just couldn't handle not being first in line (because crepes cost the least in the park, they were usually the thing most people wanted to eat... So we usually had a huge ammount of orders to finish throughout the day...). So they got mad at us for not letting them cut the line and stole the order of other clients. In Some cases this happened due to language barrier, because the park was in an area close to the border.
Also great: We had to clean the floor of a second booth where customers could walk into and pick out mugs or whatever souvenirs with candy and glitter or the mascots of the park. It was very clearly seen when we started cleaning, so some customers had the decency to stay outside and - if they still wanted to buy anything - just ask if we could get them a certain item/set and we would happily sell them those things. Some customers didn't care though and walked right into the booth and got it all dirty again... And they would stare at you so weirdly... Like,... "Yeah, this is an amusement park... So how DARE YOU to be in the way with your cleaning utensils???"
On a much nicer note: Since the booth, I was usually assigned to, was part of the China Town-theme area and I am partly asian, there would sometimes be kids asking their parents if I was a real chinese person. I mean... I don't look chinese at all, but how should a kid see the difference yet if they were never told about the different asian countries? I was never mad when this happened and if I had a chance, I would explain it briefly to the child. But sometimes it was just nice to let them live in the illusion of traveling the world during their park visit.
About 10 minutes after the store closed on Christmas Eve, a man ran up to the doors banging on them and yelling that I ruined his kid’s Christmas. Mind you, I worked at Menards at the time, a home improvement store...
lol but the child's only Christmas wish was that air compressor on aisle II. His xmas is ruined!
"You gave me the wrong drink. And I want a new one. (Even though I already drank the entire thing) "
I work in a bookstore, and i get 1 customer a week at least, who reads the entire book and wants to return it, bcuz they didnt like the ending
😨😱
Holy wow!!! This has got to be one of the wildest Karens to have ever walked the Earth from my point of view! I swear! I can feel the veins in my head pulsing right now from some pressure built up! This freaks me out beyond words... And considering my respect and appreciation for knowledge and education, this just stabs me in the chest too.
SURE, sounds legit...
Next time, tell them they should have read the spoilers online before the bought it, or at least check the genre tags. It take a few seconds to google something nowadays.
I worked at a Chinese restaurant when I was a teenager. At the end of the night the cooks would always make up something that wasn't on the menu but was genuine to their heritage. The food that they made at the end of the night was always much better than the food that was on the actual menu for the American market.
A customer called me to their table irate, started yelling at me that the chicken in his wife’s chicken cordon blue wasn’t cooked. They kept pointing at it as I looked, the chicken meat was cooked, they would not be convinced otherwise and I had to remove it from their bill.... due to me being slammed and only server on at the time it took me until the end of my shift to realize that they were pointing at the ham inside. 🤦🏼♀️
Fun fact: The motto “The customer is always right” was coined by Harry Gordon Selfridge, John Wanamaker and Marshall Field in the early 1900’s(All three look like super rich guys who haven’t worked a day, btw). There also several different variations across the world. For example, “le client n’a jamais tort”(customer is never wrong, “der Kunde ist König”(Customer is king), and “okyakusama wa kamisama desu”(customer is a god).
It continues to say in matters of taste: so if they wanted to buy something ugly, Selfridge would let them.
I have worked in customer service for like 12 years, sooo many stories. lol I honestly believe the "Customer is always right" mentality is slowly dying out
Shaaaare them!!! Charlotte must do a live stream and read all the stories live, just for the sake of how we will be there listening stories
I "activated" American Express Business credit cards. We lived in the west coast and would have to be at work at 5 am for NY's 7am. I got so many people who are extremely rude in a matter of minutes!! I'm activating a card! True, I am required to say Thank you for calling American Express Open...bla blabla. And perhaps have to slip in an up sell.. but still a few minutes. I had a guy that cussed me out, said how he hated women, you are a low class person just answering a phone. A few made me laugh, but that one really affected me and I had to step away from the phone to get tear eyed in the bathroom. Why would a man want to ruin a woman's day, who already hates the job, but is doing an honest job, want nothing more than a customer to be nice for 2 minutes? 2 minutes. What none of them realized apparently, is I knew the business, I knew their social security, I knew their credit, I knew their address. I never did anything with it, but still. Keep that in mind when you call to activate a card and talk with a human.
It's the same mindset of messing with people who make your food and/or drink.
Omg I had a customer come into a restaurant one time demanding that I go buy her a bottle of wine, my shout, because 'all she wanted was a glass of red and I should go above and beyond for my work'. Our restaurant didn't have an alcohol license so actually even if she brought her own she wouldn't be allowed to drink it.
She was FUMING, but I managed to get her to order some food. Anyways she said she was vegan, so I gave her our (pretty extensive) vegan menu. So we bring out the curry she had ordered, she eats HALF OF IT, and then she had a go at me because she "wanted chicken in her curry" even though she (1) asked for a tofu curry and (2) told me she was actually severely ALLERGIC to chicken, then demanded I make her chicken stir fry instead.
It was even worse when I told her that if she did in fact want the stir fry, she'd now have to pay for both meals because the kitchen had already made the curry, and she couldn't just change her mind once she'd had half of it and not pay.
Her friends were so embarrassed on her behalf, and were so apologetic to myself and the other servers that they literally paid for their meals and hers, then left her by herself lol.
I lost many braincells that day
v e g a n c h i c k e n c u r r y
WTF?
But if you had brought her chicken originally she would have been all “I’m vegan! You could have killed me! Lawsuit!!” She just wanted to make a scene that day 😂
I recently started working at a bank that has a lot of long-time customers and regulars...the amount of times that I and my fellow tellers get yelled at for asking to see an ID is crazy. Like, im literally trying to make sure your money is going to the right person! Why are you mad at me for ensuring you aren't a victim of fraud?! And besides, I'm new here! Have you seen my face before? No? Then why the f*ck would I know yours?!
Man the Pokemon craze was insane! My husband proposed at the same time that Pokemon go came out. Bless his heart, he had planned it so well, in the park where we had had our first date, at Christmas under my favorite display. Fortunately he's terrible with deception and so I kind of knew what he was up to and I could see him getting more and more agitated and nervous as the hordes of middle schoolers and their parents flooded what should have normally been a very private spot. Thankfully, one parent figured out what was going on and put him in his wife in the way of everybody and was literally directing traffic away from us with the flashlight on his phone! 🤣😂 I still said yes, but to this day I hate Pokemon LOL! 🤣
Many years ago, I was working in the customer service division of a federal government agency. I was on the phone with an idiot who refused to accept what I told him. "I know you can't hang up on me.", he confidently informed me. "You've been misinformed," I said, and released the call.
Lmaoooooo nice one 😂😂😂
I used to work at Panda Express and we once had a group of 3, two guys, one girl, all in their 20s, come in, we had a sample limit of 3 items but they wanted to sample everything before choosing what to eat. They held up the line but finally ordered and paid. They returned later after they'd eaten each of their $10 plates to say they wanted a refund, there apparently was a hair in one of them, they showed us a plate with a dry hair placed on top of the sauce, we knew right away it had been planted, we all wore hair nets regardless, but we had no choice but to comply per management. They just needed the reciept. They had thrown it away they were yelling and arguing rummaging through the trash and decided to flip it over and throw the trash on the floor, they got their refund and told us to pick up the spilled trash. They were lucky I was off and they did this to my coworker, they'd have spent the night in jail if it were up to me.
@Stephanie Marquez I always find it interesting that these type of people only find that one hair after they've eaten the entire meal.
I would have started a fight, but I just have a "bad attitude" I guess.
@@Fireguy97 Precisely, it would have been covered in sauce had it been there from the beginning.
@@suzi_mai No no I get you,thats an infuriating situation. Thats juat one of many situations from my location though.
@@TheSweetSerenity7 I'm willing to bet that your fellow staff members didn't check the coloring of that hair strand. Would it have made a difference? This is also why a lot of restaurants are installing cameras in their dining rooms. Customer fraud and to limit any liability issues. I've seen CCTV footage where people have placed a piece of garbage on the floor, then the husband helped his wife lie down on the floor beside the garbage. The claim was that the wife had slipped, fallen and injured herself. My clients let the claim be made in front of the police, then during the investigation we released the film footage. They were charged with fraud. My clients then added additional cameras to their system for additional coverage in other areas.
I used to be a customer service rep for JCPenny catalog. On the cover of the Christmas wish book there are dates you need to order by, and a warning that collectable items sell out and may be on backorder. A lady called Dec 23rd and ordered a cabbage patch doll(It was the 80's and "that" Christmas) I told her they were on back order until MAY. She told me the sign above the pick up at the store said 2 day delivery. Yeah, to pick up an item in stock sent to the store..She screamed "You Killed Santa!!!!"
"I'm sorry, madam, but Santa has already delivered the cabbage patch dolls to all the good parents this year."
I used to work at a packing/shipping store. I was there one day by myself I’m a 4”10” woman at the time aprx 48 yrs old a 30ish woman the exwife of a US Senator came in handed me a stack of papers asked for two copies then fax one set and I need my FLAT TIRE CHANGED RIGHT FRONT she handed me her keys. I explained she needed to call the tire shop about 1/2 mile away, the one you just drove past on your way here. She advised me they charge and I thought you would do it for free. Nope.
I used to work in a book store and more than once people have asked me "oh I saw this book on a television show last week, I don't remember the title or the author.. but I think the cover was yellow."
Or when they say the titles had something to do with x yeah when I don’t have the title or author I most likely can’t do anything 😂 sometimes Amazon and Google are helping xd
When my nephews were little they said I was getting old and out if touch, so I absolutely FLOORED them by learning all 142 pokemon and their evolutions... you should have seen their faces.
I'm sorry to give you the sad news.... but there are way more pokemon now xD
Best get to learning!
@@timothykarlsson3126 nah... they're all grown up, and my daughter isnt really into them... all that stuff about old dogs learning new tricks... I have trouble remembering what day/date it is, so no chance with a load more pokemon...
@@tiredmummy7512 I totally understand haha, nice one learning those 142 though!
When I was a university student I earned a bit of cash by working reception shifts at my dorm. This man called wanting to speak to his daughter. I paged her but she didn’t answer. The man copped an attitude and asked where she was. Given that it was mid-morning on a weekday, I said that she was probably in a class. To which he demanded that I go to the university campus and find her. He got REALLY mad when I refused and threatened to have me fired.
"I'm a Christian." "I'm a senior." Most commonly used statements when demanded a free coffee or pop at Mcd.
"I'm a Christian?" Really? WTH do religious beliefs have to do with it? People will try anything, won't they?
"Good, Jesus loves you... But he also wants you to pay"
I worked at Toys R Us when I was a teenager in the mid 90's, long before shopping apps were a thing. One day a woman called asking if an employee could go around the store with a list of things she wants, collect all the items hold them until she has time to come in to pay. She said she doesn't have the time to come in and shop herself and was very upset when employees refused to do this.
She was ahead of her time hahaha
@@CoralJustice no she wanted it done for free
@@MamaMOB since covid hit, at a lot of places nowadays it is free for the service of employees picking out all the items selected by the customer and bagging them and bringing them to the car... I don't know what you're on about
I was a box boy at a grocery store growing up. One lady told me every week "Don't squish my bread". After about 20 weeks, she came in through the line and I noticed that her loaf bag had a hole in it. Before she could say anything, I took the loaf, threw it to the ground and stomped on it. The look on her face was priceless. I told her that her bag had a hole in it and I wanted her to have the freshest loaf. She never said a word going forward!
Bobby G in smoky SoCal
P.S. Love your humor.
So here is a scenario. Imagine that those "Naked Guys" watch your channel, and are fighting against you, by wearing shirts XD
They're on to her...
I swear working in CS has introduced me a whole new level of stupidity in people.
My favorite response to customers demanding something I wasn't in control of, such as changing menu prices or adding a non-existent item, was, "That decision is above my pay grade." You can tell those are the ones who have never worked service because they had no clue the lowest level employees were not the ones making big decisions.
Where I live the weather one seems legit. We have Summer Showers where it has literally rained on the front yard and not the back
When I worked customer service. One time an older man asked if our store carried a particular item (we didn't) so I told him no, but he might be able to find it at (here) or (here). He then looked me dead in the eyes and said "You sure are pretty.... But Dumb."
I wanted to punch his face. But all I said was "No, I'm not" and walked away. 🙄😔
I was a customer service manager at that store. So many stories...
Hey, I only insulted you to your face. Don't be upset.
You walked away, at that point I'd be showing him the door.
---I swear anyone who works with customers for any length of time could fill a book with the idiots out there. I had a lady come into the camera section of our retail story with an empty Kodak 135 film box and wanted a refund because the ‘pictures didn’t come out good’. I said I couldn’t do that since she had no receipt, no pics. Manager gets called AND GIVES HER THE MONEY! She stuck her tongue out at me behind his back! People!🤯
@@judywright4241 It was the same way at my old job, Modells. No matter the condition, or how long its been, my manager would make us take the item. I guess they would rather have "customers" who would scam them than no customers at all.
I guess that's why they went out of business.
@@RagingRaven88 When I worked in retail I had a district manager who had that attitude. She told us to accept all returns even when the items were clearly old and well worn and didn't even come from our store. It was no wonder that she didn't last.
I was a cashier many years ago, and one of the customers gave me her credit card. I ran it through 3 times, and it was declined 3 times. She then started ranting and raving at me saying "you don't know how to do it right." "You don't know how to do your job." " I'm going speak to the manager." I actually did run it through correctly. There was something wrong with her card. A little while later I went on break, and I saw a manager. I let him know what happened, and it turned out he was the manager the woman had talked to. He started yelling at me because she had waited until she got home to call. When he received the call. She started yelling at him about me. He started yelling at me because he didn't appreciate being yelled at. I did my job correctly. There was something wrong with her card. That day just sucked all around.
Omg, I know what you went through. Customers act like it's our fault because their card gets declined, especially when they dont have enough money in their account. Gotta love that shit.
Had that too managers do think their above the crap that we get 10 times aday xx
Am I the only one who screams “SUBSCRIBE” at the end of each video? 🤣🤣🤣🤣
No, Charlotte does it too.
I kinda want to see Charlotte do a remix of all of her "subscribe" announcements 😂😂
Peter Wilson droll. I like it.
No,no you are not
I worked for a short time in a furniture store and my 'favourite' customer was the one who was getting married soon and wanted a wardrobe to match the bedroom furniture she already owned. Her main and, frequently repeated, demand was that the finish had to be 'pure white' to match the pieces she already owned. After viewing every wardrobe we had she decided that none of them met her expectations as to the finish and left. Next day she returned with a list of five wardrobes (with photographs) she'd chosen from various decor magazines which she said matched her expectations, instructed us to order in her chosen pieces and inform her when they arrived so that she could compare them and make her final choice. She also informed us that she would, of course. expect a discount to compensate her for the inconvenience we were causing her.
Oooh this is my time. There’s a woman who sometimes comes into the restaurant where i work. She never fails to complain that there are bubbles in her soda
That is so funny! I’ve worked several years in food service, but have never heard that. 💀
I might take a cup of the soda she usually orders and let it go flat for the next time she comes, just to see if she has decency enough to appreciate it :-D
🤣🤣🤣
My story:
Worked at a water park. (in 2007)
Our policy was to follow the instructions on any card we received for payments.
Woman presented her card, I flipped it over to check for signature. No signature. As per policy, I asked for the ID. She flew off the handle about it and demanded I let her use it. She even said she could sign it right there and it would work. I said that our policy requires a signature or we need an ID to allow for the use. She threatened to get me fired. Her husband left to get the IDs and when he returned, she kept yelling at me as I looked at HIS ID and card. I processed the card and thanked them for coming. My manager relieved me of my shift. I seriously thought I got fired. Turns out, I was rewarded for doing my job to protect the customer from fraud.
I get that alot too.
I get it's annoying to go back and get their IDs especially if they've been using the cards without anyone checking, but I really don't see it calling for cusses.
I do hair, and at the time managed a salon. I had a lady come in with her daughter, the entire family was regulars of our salon, and her daughter had a perm almost a year prior. Mom said (after they had been in once a month) that her daughters perm had not lasted. Um no shit they last 3-6 months!! Plus her daughter is on the swim team, chlorine makes perms fall out faster. Demanded we redo it because it was “so expensive and we’ve been so busy with sports I havnt been able to bring her in”. Okay, cause you could have said something one of the 12-15 times you brought the kids in or your husband came in. My area manager just agreed because she was starting to cause a scene. Three girls helped get them in and out. Mind you perms on short elderly hair take 3 hours, this girl had hair to her butt. No tip nothing. 🖕🏼
That really sucks. I’d stop providing service for that family all together. With that many members, they could bankrupt you. They could’ve at least tipped you after a free perm. Reminds me of when Bullocks dept store used to be across from UCLA in Westwood and all the women that would buy perfume there, use it, come back with the empty bottle... and demand a different brand or their money back 🙄 because they weren’t happy with it. Bullocks policy allowed that, back when people didn’t abuse such things and they never changed it. Probably why they are no longer in business. 😉
"Thank you for calling customer service. If you're calm and rational, press 1. If you're a whiner, press 2. If you're a hot head, press 3"
"And if you're a fully grown Karen, just hang up, hang up or i'mma..."
Actually, that would work for me. "Press 4 if you are laughing too much to speak"...
I don't think it would work, because I assume all Karens and Garys think they are being perfectly calm, rational, intelligent, absolutely perfect people, and they would all press 1. Besides, 1 is better than 2 or 3.
Maybe say "If you want immediate and perfect service, press 1, if you can wait, press 2", and then put some equally entitled manager wannabe to answer line 1...
I binge watched Charlotte today and now I'm randomly screaming "subscribe" at my dogs...
One time when I was a bartender a woman told me that she wanted another cappuccino because the coffee was hot but the milk INSIDE the coffee was cold. 😂 I made another and she demanded to see the manager because the milk insided the coffee was cold but the coffee was burning her. That woman had special powers.
When I was young the standard reply when someone asks you the time was "time you got a watch"
You forgot to put twitch streamer who complains that people aren't donating to her when it's a free app
The shade lmaoo i know who your talking about
Who?
🤣 That’s apparently a big thing right now with those idiots. Just scrolled past an article about some dude who who said he would quit or something if people didn’t tip him or some such BS.
tenebrous soul not sure who. Some troll looking overweight white dude? Just remember seeing the article and being disgusted by the how entitled someone who gets paid to play video games could be...
This brings some unpleasant flashbacks to my mind, I work at a call center for a certain cable company in the US and you don't know how many of these people I have to talk to every single day, for 9 hours straight.
Staff had been cleaning trolleys and baskets all through the covid stuff. Stopped it, but left cleaning stuff for the customer to do themselves if they wanted to. The number of people who said ‘what I have to do it myself’, just made me laugh my butt off (so entitled)
I have literally been screamed at over 5 cents, twice.
Ooooh it reminds me- man comes in to do a return which was on his credit card. We were in Orange County , he’d bought the item In Los Angeles county. Tax there 8% tax in OC 7.25%. So the return amount was maybe 8 cents less than he paid because our computer didn’t correct the tax. He got furious over the 8cents so I said oh I’m so sorry let me just give you the change ! OH NO! He wanted that 8cents on his credit card. I redid the whole thing. Really …..
@@susiewithrow1626 yeap had a credit refund for 2 whole cents and the lady insisted it go back on her card even though it was more paperwork.
I had someone come in and freak over the fact that her change back was one penny short. My coworker gave her 25 cents instead of 26 cents. Seriously? I handed her a penny from my pocket, but she went on and on about how he cheated her, and stole from her. Returns on credit cards for pennies sounds ridiculous.
@@lokicooper4690 yeap had that because the computers round to the nearest 5cents here, had quite a few people complain about it at length and how its so unfair. Have had a few who go from cash to credit to avoid paying a couple of cents. *sigh*
The whole series of entitled people is da bessssstttt
You should just put a sign on your window "It's my birthday take your shirt off pls"
Lol, i vote for that. That would be so funny and i'm pretty sure they would just act as if they didn't even see the sign anyway, as if they just randomly decided to take off their shirt in cold winter time.
When I worked at the front desk at a gym someone came in and demanded I fix the issue with her membership and that should I not know how to I better figure it out or find someone who can.
I blinked and responded “Okay, if you want me to help you then you’re going to need to change the attitude.”
The whole "the customer is always right" thing needs to die, seriously. All it does is excuse these awful people and let them carry on abusing people without any repercussions.
Someone else here mentioned that there is more to the saying, as "in matters of taste". That doesn't include just about everything that Karens scream about these days!
Huge thanks for doing vids on entitled customers. I worked for a mega grocery chain. I swear a karen/ daren can still surprise me daily after 12 years. To every retail employee, manager and owner, isnt it just fantastic when you are free to finally go home?! Keep up the supreme effort!!
👍. On a trying day, I can't get out of there fast enough! Just head down, avoid any eye contact and rush through.
I worked at Denny’s as a waitress, I’d just made a pot of fresh coffee when a customer came in and asked me to give him a fresh cup of coffee; no big deal. Until he got mad that I didn’t dump out the pot of freshly made coffee and make a new one in front of him 🙄 I lost my job that day
Thats happened to me alot. They never believe you.
My condolences for having to suffering such idiocy, fam. :s
I worked in a toy shop once and a mother left her kids in the shop to play and sat outside on her phone. When I told her we weren’t insured to have her children in unattended, she shouted at me, saying it’s a toy shop, we should take care of her kids! Like we were a day care, not a shop! She even complained to head office!
I worked in a video retail store in a mall. Used to have a woman come in and dump her kids in front of the televisions, so they could watch the movie we were playing while she left the store to go shopping in the mall. After telling her that we can't watch her kids, and that she was not allowed to leave them on their own in the store, she still did it, so we called security on her. That stopped her pretty damned fast.
The customers always right got bloated into something it was never meant to mean. It's limited to things like, if the customer says your company needs a website, they are right. If we only carry one of three flavors, and they want all three, they are right. Those things. Not everything. Stupid customers.
I've worked grocery store, retail, restaurant (hostess & server) and doctor's offices. I absolutely refuse to be mean to someone in customer service unless it's very VERY bad service/ just screwing me over. I've even eaten a dish at a restaurant that wasn't what I ordered because I know how much people suck.
As for the Pokémon reading, my daughter was about 4 years old and she had a friend who’d come over and they’d play with them. As a joke I printed out a Pokémon with a red circle & slash superimposed and captioned “No Pokémon Zone”, putting it on our screen door. Her mother stormed over next day to rip me a new one about her daughter in tears and traumatized.. **sigh**
When I worked at a popular "italian" restaurant, a man told me he deserved a refund on his $70 meal because we overcharged him and the bread was hard. He and his partner were dressed well, and they enjoyed their meal for the most part. Except for the bread. He told me because of the bread alone, I wasn't getting a tip. I had brought him three different baskets of bread, and the last one I brought to him twice. The final time he ate everything but the ends claiming they're hard. Like a toddler. When he demanded a refund for the bread sticks, I informed him that the bread was free and unlimited. I then explained that it's not possible to cook the bread fully without at least the tips getting crisp, and he stormed out. Leaving the woman to have to pay the ticket. She tipped me $7 and said I was a great server. Gee. Thanks.
Sometimes a small tip is all people can afford. Just fyi
@@americandee7721 very true. Though, if one can't afford to tip, should one be purchasing overpriced food and having someone serve them who is literally paid with the assumption of a proper tip from a customer? Can't tip, go somewhere where a tip isn't necessary to compensate the person who is working to provide an enjoyable experience for you.
@@morganlefae267 I would say that tip was probably all SHE could afford. She was probably expecting him to pay, so she didn't bring mush with her, or she might have been short on money. At least you got something for a tip. Better than the $0 tip he wanted to give you, right?
@@x0uzumakinaruto0x that was my thing. It clearly didn't come off right, but I wasn't upset about anything she did. The gee thanks was more in regard to the whole experience.
Everyday...over 30 times---"forgot my coupon-can I still use it?". Ugh. Sure.
Oh yeah I remember hearing that one....
Omg the internet thing reminds me so much of the IT Crowd episode when Jen presents THE internet 😂
Yeah, if only The Elders of the Internet would help out. Things would be so much better.
I was front of house staff in a really awful pub, on and off seasonally whilst at university. Dealt with a lot of entitled customers, but the day I decided I'd had enough was the day a customer threw a solid wooden pizza board like a Frisbee at my head. Luckily I caught it, but if I hadn't, it would have broken my nose FOR SURE if not worse. Never again.
Used to work at American eagle, one time I spent a good half hour with this man telling me we sold a pair of pants that we didn’t have. I love customer service and get a thrill out of killing with kindness lol. I was so patient, I had the store iPad out and scrolled through every pair of pants we offered at that time. Explained that maybe he saw a pair of clearance pants that were now gone. He was determined that I was incorrect and repeatedly told me so. I found a pair very similar to his description, they were like white carpenter/cargo pants. Really specific style and he was lucky to be offered something similar. He refused to consider that pair and demanded that it was not the right pair and he didn’t like them. I just stood there smiling like, I have given you many options, you have refused them all, would you like me to shit you out the pants you so desire? :)
Anyway like I said I love that shit cause they really believe that there’s more you can do but like won’t? 😂😂
I had a customer lecture and then get angry with me when I explained that the pet store I worked at didn't carry vegan pet food. She went on and on about the advantages of vegan food. I know for sure it's bad for cats and dogs, please don't make your dog or cat vegan.
Dogs (depending heavily on breed, I believe) can handle vegan if it's balanced right (your husky? Probably couldn't go vegan. Your pug? Probably could), and there are a very very very spare few EXTREMELY specialized vegan diets for cats, but they are vet-monitored, supplemented with multiple medications, and are only for extreme health issues, in which the cat's reaction to meat products is worse than the reaction to the vegan diet... but those again, are EXTREMELY rare, very serious and individual cases, and the special medications and supplements you need are $$$$$$$.
I think an ‘influencer’ got a load of (deserved) shit because she had her Fennec fox on a vegan diet and it nearly died.
@@Nicm7767 Oh for sure, foxes are a completely different matter- they're carnivores! As are wolves. There are SOME dog breeds that can do alright on a very well-researched and carefully maintained vegan diet, but any breeds closer to their roots definitely need meat to thrive.
@@Palitato Dogs are 100% wolf. They are domesticated and come from a variety of types of wolves, but make no mistake, they ARE wolves. Nothing we have done over the last X years has changed them into plant eaters enough to think it's worth forcing them into such a diet. I would dare say that since no breed has ever been bred over time to specifically eat a diet of plant matter that there is no biological difference in their physiology that would allow any breed to better handle plant matter than any other breed. On an individual basis, sure, one dog might tolerate plant material better than another, but on a grander scale like breeds, no. The size of a breed has exactly 0 to directly do with their digestive capabilities. How cute we great apes think a specific breed looks also has 0 to do with it.
I understand you said 'There are SOME dog breeds that can do alright on a very well-researched and carefully maintained vegan diet' but I think that could be said about any breed since it explicitly says well researched and carefully maintained diet. If it's carefully maintained, and researched enough then I imagine any animal could deal with most any reasonable diet since ultimately you can swap out everything for other things, but that would be a ton of work and solely for the benefit of the owner.
Meh.
I had that happen to me too but told the customer we should boycott the store...they didn't like me making fun their frustration but they learned about mine. I had explained to them why there is no vegan pet food options for cats and dogs and they went ballistic. So I decided to embarrass them infront of the crowd they brought our way. FYI don't ask your pet groomer how to get your pet's coat shiny and healthy if you want to feed your pet crap and not brush their coat. I'm surprised I never got fired from there.
I cannot say how many times in the late 90's and through into the 2000's I had to educate people that in order to connect to the internet they would need an ISP service, a phone line, and a modem. Just inserting the AOL CD would not be enough, though that would suffice as an ISP and yes, the first 100 hours would be free.
I just quit my retail/customer service job yesterday! To be blunt, it was damaging my mental health to the point of crisis. But, I start my food service job today! I know I’ll still have bad customers, but I want to be a pastry chef, so I’m thrilled to get paid to make pizza and have short customer interactions 😁 I previously worked at a craft store chain where corporate chose to profit off the pandemic instead of help their employees. Not surprising, but it’s the reality. 🤷🏻♀️ I simply don’t have the personality and mental health for customer service and after putting up with it for almost 4 years and busting my ass for nothing, I’m done with that chapter and it feels so good 🎉 🍕
Hobby Lobby immediately came to mind while reading your post. I’ve known several people who worked their and hated it. Congrats on your new job!
Bluebird on my shoulder Close! It was JoAnns! And thank you 😁
I have worked both and find that they are pretty even with the amount of rudeness and time consumption. I hope that's not case for you.
The customer is always wrong 98% of the time. And that's being generous 😄😄😄
I used to own a cafe, I had a sign that said the customer thinks they always right.
"it's gonna be a little fishy, honey" - Charlotte Dobre, 2020
...now try that line on your tinder profile