Airlines DON'T want you to know this
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- Опубликовано: 13 сен 2024
- Hope this video helps! See my notes below ❤️
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From the Department of Transportation:
Sometimes, when an airline asks for volunteers to give up their seats and fly on a different flight, there are not enough volunteers. When this occurs, the airline will select passengers to give up their seats. This is called “involuntary denied boarding” or “bumping.”
For domestic flights:
0 to 1 hour arrival delay - no compensation
1 to 2 hour arrival delay - 200% of one-way fare (airlines may limit the compensation to $775 if 200% of the one-way fare is higher than $775)
Over 2 hour arrival delay - 400% of one-way fare (airlines may limit the compensation to $1,550 if 400% of the one-way fare is higher than $1,550)
For more information go to the Department of Transportation website
and look at Involuntarily Giving Up Your Seat (Bumping).
If you want to know more of the "fine print" when it comes to airlines and travel, here's an interview I did where I went through each one! You'll learn so many things to save money that airlines would RARELY just share! ruclips.net/video/vhtewPG7cZo/видео.html
So here is an interesting question.
It says that the airlines can limit the amount if it is over $1550.
A lot of first class seats can be more than $1550 (sometimes by a lot).
If you get bumped from one of those are you just out of luck?
You get your measly $1550, a big headache, a lot of wasted time and possibly not even the first class seat that you paid for on the next flight (if those seats are all booked.) And… thats it?
Also.. what if it is 2 hours or under? What then?
Erika does it work on Emirates
If not can you please make a series on fact like this
If u can't make a video can you just answer my question
Erika, can you do this after the fact. Like after you take the later flight and get home.
Having flight attendants and gate agents represent the airline is scummy thing to do
Former US Airways employee, and she definitely hit the nail on the head.
I use the same thing if i run into flight issue's.
So you search for big flights that might be overbooked and look to be overcompensated for them delaying you?
@younglove3362 Sounds like that's the airlines problem for selling the same seat twice. Simple solution, no?
They transfer money to your bank account at the gate or you have to sue them?
Wait. What happens if you do all this, and they still ignore you and make excuses? Then what do you do?
I'm assuming that sometimes this works, but only when they fear any consequences.
Otherwise they may still ignore you and not be worried unless they face legal action and monetary loss?
You have any info on this?
@@DarkGhostHackerGreat questions. I want the answers too
"I want compensation" "Hey whatda know, there's a seat available"
😂😂
Yeah, they just bump someone else 😂
Yeah I don't agree with that much compensation. That's borderline theft. I know they make billions of dollars, but I wouldn't feel right about taking that much money for a cancelled flight even if it's legal.
@@rs72098don’t worry they will claim it as a loss and it will get counted as money they didn’t make and they get a tax break. Take the damn money lol.
@@rs72098after you have finished virtue signaling on the internet, so that everyone knows what a good person you are, you would take the money.
"She doesn't know I follow Erica, watch this"
*pulls out gun*
This comment it way underrated😭
😂
😂😂😂
omg im dying 🤣🤣🤣🤣
lmfao
If you search "airline customer service dashboard department of transportation", you can see your rights by the airline for delays and cancellations nicely summarized.
I was #666 in liking this! You made my day 😊
Nobody got time for that
@JeffBostick222 are you okay?!
@@goodmoney2998 Then don't save money!! Nobody but you would really miss out if you don't read the docs, so it's fine!
I wish I'd had something like this when I was doing a lot of air travel 30 or 40 years ago.
“Fine, how much money do you want?”
*I want eight grand*
Oh the 8 grand kid!
😂😂😂
Naw forget eight grand, give me 8 mil
Forget the 8 mil, give me 8 bil
5 trillion
That’s right. Used to work for an airline and they have to compensate. Normally they oversell flights. Those who paid cheapest are bumped from the flight. People are nothing but a number to them.
The last couple of times I flew Southwest, I made sure not to buy the cheapest ticket so I didn't have to worry about this.
Bonus, the fair I bought got free early auto check-in which got me on the plane in the A group.
No company would bump anyone who paid $1000 vs someone who paid for a regular $250 ticket. It’s business. It sucks.
@@DReed1945 Makes sense, the compensation would be $4000 vs $1000.
Because they’re nothing to us and then we don’t show up because we don’t care if they make money or not, so they over book flights otherwise there will be empty seats not making money.
Don’t be so cheap then
Why isn’t it mandatory for airlines to compensate automatically? If they fail to inform the customer they should be fined additional money so it hurts. That’s the only way to get rid of these shady practices.
Government backed "too big to fail"
Oh man, the amount of things that could be saved if people spoke up righteously
I know it seems like it's shady business practice, but it's really not. Getting planes up in the sky is an absurdly expensive venture, and if these airlines didn't overbook flights they would go out of business quickly. You must remember that as shitty as these airlines are, flying is an expensive privilege.
@BxIowaIrelandSwAg other countries somehow manage😮 I flew in 3 different countries, different seasons, different flying time, I booked the seat, I got the seat I booked. The first time I'd encountered the term "overbooking" was from american RUclipsrs, and for a couple of years I couldn't wrap my mind around how is it possible, why, and how is it even legal. Now I know😅 But it's a shady practice anyway. You're paying full ticket price for booking a seat, fully refundable tickets are rare, the airline gets at the very least 30% even if you cancel well in advance.
@@BxIowaIrelandSwAgRemind me again, how much are top execs paid and what’s the value of their extensive benefits packages? That’s hugely expensive too but somehow they afford it. Don’t act as if compensating travelers for the inconvenience and, in some cases, extra expenses incurred is such a burden.
Thanks Erika. You don’t know how many people I see getting bumped or delayed and not getting anything, not even a sorry.
Thanks so much. You’re great
"How much money do you want?"
"All of it."
😂😂😂😂
Just throw it in the bag - Fabulous ft. The Dream
“Yes!”
And then some 😂
🍻👍🏻
YEP! This happened to me. They immediately compensated me and rebooked me. I was still pretty pissed I had to wait another 4hrs 😂😂😂
Really? I'd be sitting pretty after all that compensation.. a free flight, and depending how long and where you're staying, free boarding and food..
On what airline!?
Would also like to know what airline
@@juliebahna2876 Southwest
@@viiiRA_I think the thing's about time. Sometimes, you have one flight and then from your destination you have another flight. So if you can't board the first one you can't board the second one. That's a loss. I'd be pretty upset too if that happened to me.
As a pilot for a major airline I'm blown away how many don't understand the contract. It's really not hard to read etc. Good job. The wrong thing here is once you receive compensation they don't owe you the transportation anymore. You would be required to buy that fare.
Interesting. Two questions: Is that true for every airline? AND Would they compensate passengers in a way where they could cash the compensation to be able to purchase a new flight from the airport, in time to be on the plane? or is the delay of being able to compensation get time added to the amount of the delay (because now you have to wait to buy a new flight?) Thanks
@@carolynmansager6952 yes it's contract of carrier. All airlines essentially have the same. Airlines do a lot for their customers. My biggest gripe is passengers blaming airlines for weather... Beyond tired
@@carolynmansager6952I work for the customer service of 3 big airlines and tbh the previous answer is mostly right but it does vary as laws for european airlines are vastly diferent from the US.
Its important that you study the norms of the specific airline you travel with!
Anywho, totally agree with the weather thing!!!
im reading the terms for virgin australia, if they are able to book another flight within an hour they dont owe anything, but anything more than an hour, they need to pay cash on the spot to you.
This video is super weird
Just an FYI. Southwest does not purposely overbook flights as other airlines do. Look it up
Incorrect, almost every airline overbooks their flights. It would be foolish not to. Flights are often overbooked by 30+ seats, and usually, no one gets bumped. While it sucks for passengers who occasionally get denied boarding, the cost savings for airlines are huge and help keep ticket prices lower.
Southwest does not overbook flights, they’re pretty straight forward about that.
What can happen on Southwest is an oversale which occurs when there’s an equipment swap to a smaller aircraft due to maintenance, etc or for weights & balance. You’ll still get compensated for IDB in the event you run into an oversale situation.
Yep this is true, they're the best airline out there.
Thank you. Ever since I flew American airlines and was denied a seat I would never book a flight again unless I got to pick a specific seat.
I'm military, it was my first time flying home after a deployment. I spent 12 hours crying in a airport between flights just to be given a 200$ discount card for the next time I book a flight with them. Didn't used it. Wouldn't use it.
I wish I knew I was obligated to cash
"Weeeeeell... According to th..."
"SECURITY!"
😂😂😂😂😂😂😂. Right😅
imagine being stamped as "Karen" while you're just claiming your rights...
@@hilman94 imagine not being able to take a joke
@@xanderx3788huh 💀
Hahahah that made my night thanks
😂
We got this once on vacation to Cancun. The airline tried to get volunteers with travel vouchers, and when none volunteered, we got called up. Conversation literally went like this:
Gate Agent: So we're bumping you off the flight, you can either voluntarily get bumped, and get a $600 voucher, or not volunteer.
Me (confused): Ok... so what happens if we DON'T volunteer?
Gate Agent: We then have to pay you 4x the cost of your ticket.
Me: I DO NOT volunteer!
My wife and I walked away with a cheque for over a grand each in our pockets, and vacation was only delayed 4 hours. Basically spent a week in Cancun for free. We felt like we won the lottery, lol.
That's awesome. Great follow up question.
Which airline was this?
Same happened to me. It was Southwest airline for me. They gave me the check right there and I was put on next flight only hour later😊 took my $1800 and went shopping!
That's awesome, but why wouldn't they just pass and ask the next guy (who might accept the bump)?
@@andrewpolasek5524 This conversation probably would have occurred after they had gone through all their list of "volunteers". They generally pick a fairly small number of people to bump, based on factors like later check-in time, cheaper seats and frequent flier status. Basically they don't want to piss off their "best" customers.
They don't give in this easy. Unless you're loudly fighting with the agent causing a scene and maybe getting security called on you, you're usually on a 1 hour hold trying to get that extra dough
^^ This. And with a little luck TSA will get involved lmao and ban you
@@zero-pantsu-samus3203 TSA are the scum of the earth. Horrible experiences with them. That's what happens when they can't get fired no matter how bad they are.
Creating a scene and acting like a toddler is why you waited an hour.😂
ok but 1500 for an hour and a scene is worth it
that's 1500 bucks for an hour, I'd take it.
Everyone who flies often should know this! And if everyone knew and did this, the airlines WOULD STOP THEIR PRACTICE OF OVERBOOKING.
Doubtful. It's not like the costs (~4x cost of a ticket per customer bumped) would outweigh the benefits (price of all overbooked tickets)
the most calm argument ever
Also - if no flights available, the airline will pay for lodging and round trip transportation to hotel until next available flight
And meals both days
Chicago has some nice hotels near O'Hare that I didn't plan to stay at. An occasional free adventure is kinda fun! (aka, " Time to spare? Go by air!)
Same thing in Mexico, so STAND UP !🍻
i wouldnt even be able to remember what to say, id just let them watch this video 😭
why is this me lmao 😭😭👍
Same here!
Omgggggggggggggggggg
LOL just save all the erika videos
Still works I guess😭
I doubt very seriously that conversation would go that way
yep they would give you a 1800 number say take it up with them and you can file a complaint but nothing will happen and you just waste a bunch of time
Indeed, poo video.
"I've never flown before"
I wish I know before, I couldn't show up at my grandpa's funeral because an overbooked flight, the airline didn't even give back the $700 that I paid for the ticket, it was a horrible experience 😢
Oh nooo I’m sorry 💕🙏🏾
What? They can't do that
If I were you I would still go back and get my money
i'm so sorry
thats terrible, i hope you still got to grieve and you're doing okay
But the airlines would be still like “I can’t do that for you. I just can’t.” Even if you say “can I talk to your manager?” They would be still like “I can’t do that.”
Then you hit them with "Great! I'll reach out to the DoT."
They are legally required to. You take find a lawyer and take the rn to court otherwise. It’s an open and shut case. You will win.
@@jackbrax7808but then you have to pay for the lawyer
because their manager is hiding and the aviation service agent would not get promoted if they made the manager pissed 😢. the favoritism level in aviation company is very struggling for those who worked longer, but lease liked.
@@jackbrax7808 It's a moral victory since the lawyer will eat up most of the costs.
The airway employee will stand there and argue with you and tell you how wrong you are. There's no way it ends this smoothly.
Ikrrr
These arguments go smooth only in either RUclips shorts or as shower thoughts
This isn’t true. If an employee breaks DOT rules they will get in big trouble. I worked for an airline for a few years, we have customer service manuals on hand. If anybody argues with you, just ask to speak to their lead or supervisor. They will be reprimanded and trained on the rules.
Argue with you until the flight leaves and then say you missed the flight.
@@kakdgdtyuujsdsjskksks - That's all well and good, but I used to have to fly a lot and I've never seen anyone actually manage to get this compensation that these videos and comments say is so easy to get. I one time spent 8 hours sitting in a terminal over a delayed flight that wasn't our fault and all the person at the desk told anyone who went to ask about hotel rooms or financial compensation was, "There's nothing we can do."
"She doesn't know I follow Erika, watch this"
"Madam you can't record me, you are also violating my human rights"
I tried this at Jet Blue. I'm still sitting at the airport with no money and all the employees just laughed at me.
Sue them!
Oh wow, im sorry 😔…. That’d not nice, how did it work out??
😂😂😂😂
😂😂 I’m sorry for that. I’m not Lol at you I’m lol at the way it sounds.
Contact customer service
“she doesn’t know i follow Erica, watch this”
“i have a bomb.”
@@raimondbell6773how are they copying?
@@raimondbell6773get a life keyboard warrior
💀💀💀💀
@@1234ang But your mother is hella deep
Dhdbdndjsnskskksksks same😊
It depends on the airlines. Frontier is the worst. Had a really bad experience last year with them. Two days waiting for a flight. They only gave me flight credits..
I completely agree!! Frontier IS the WORST! My experiences (only 2) were enough, I will NOT fly with Frontier again. My favorite has been Delta.
As a travel agent I refuse to book Frontier. They have NO customer service phone number, and will only assist via their Chat feature on their website. You basically have to sit and wait for an available agent to come online and help you. You can't walk away or even look at another screen, because if you miss them responding, they immediately disconnect, and you have to start over.
@@chantellescoville1101when I was a travel agent (agency doesn't book low-costs) I refused to book Carnival or Costa Cruises 😂
“Fine, how much money do you want?”
*a billion dollars*
"Ugh fine, we'll get you your billion dollars in addition to covering your next flight."
@@joel.ha.who taught you this
@@onceuponagirl6753 one weird trick Airlines don't want you to know!!
@@onceuponagirl6753ERIKA DID!
SHE'S A LAWYER AND A TERRORIST
THAT'S WHY I FOLLOW HER
@@onceuponagirl6753TaylorsLucky13 did
"Do I need to pay for the next flight?" "Yea it is $1500"
Lol
Yes but they paid that so you get to keep your $1500 🎉
HAHAHAHA. Funny post!
Not true! Happened to me, was given a check for 4 times the cost of the ticket and booked on the next flight. Made me a happy traveler. Won't fly anyone but S/W Airlines unless I have no other choice.
😂😂😂right
“They don’t know I follow hacksmith” **pulls out AK47 with a mounted, second AK47**
BRO IM DYING AHAHAHA
Not the mounted AK47 😭😭
ROTFLMFAO 😅
A MOUNTED AK47 😅
An AK-47 with an attached underbarrel AK-47, which also has an attached underbarrel AK-47, which in turn had it's own attached underbarrel AK-47, which ALSO has.....
They do this overbooking on trains in Wales all the time. Every time I take a train on weekends there will be people standing, sitting in the floor or lying near the toilets. And no compensation or whatsoever - the train company says “we don’t sell the tickets, go to ticket selling app”, ticket selling app - “we don’t provide the service, we just sell tickets, go to train for Wales”. I’m so furious after each train trip I need to take.
It’s disingenuous of the airline not to offer the compensation up front. Why does the customer have to try to figure it out?
💯
uh, because the Airline loses money !!
@@samthestoryteller3652 Unethical.
It's NOT only the airlines, it's nearly every business in the United States. All the companies have to do is print extremely fine legalese on the backs of your tickets or receipts, but it's up to the BUYER to even notice and pull out a magnifying glass to read it, let alone interpret what you're actually reading. It's like watching an ad for a drug, then hearing the speed reader say all of the deadly side effects, then at the end of the commercial they tell you TO ASK YOUR DOCTOR FOR THE NEW DRUG!
THIS IS HOW FREEMASONS ROLL!
Would you remind people if that was your business ? Especially if they have the information in fine prints that they choose NOT to read? 🤦♀️
There's a guy who made buying tickets on overbooked flights a living.
He knew when the airlines were busiest, he would volunteer to de-plane and get the compensation.
I'm amazed the airlines didn't black book him.
The airline was looking for someone to kick off anyway so it might as well be him
@@RandomGamer-fr9qf well, yes, but he only bought the ticket to get the compensation, he didn't actually want to take that flight time. So if there weren't the monetary reward, there would have been one less ticket to begin with and there would have been one less person to need to push to the next flight.
weird... the reason why they ask for volunteers is because it doesn't entail any compensation. they ask you if you want to volunteer and incentivize you to do so by offering a flight coupon worth the cost of 2-3 flights.
What a way to make a living!!! Working 9 2 5!!!🥴
@@niscent_ Wrong. They ask for volunteers so that the airline doesn't have to random choose someone, because it's a nice thing to allow the affected the choice.
But the law says that if they overbook, and you don't get to take the flight you payed for and intended to take, you are owed compensation.
There are people who are on the flight that need to get there at the scheduled time, such as those attending weddings/funerals/events that can't be rescheduled.
And there are people who it won't affect to be delayed half a day, such as people coming home from deployment.
We need more people like you reading the fine print!!!
Why don’t you read it yourself?
@@leflores91no you
Is this the a same In uk
No they do NOT need ppl like her harassing customer service workers
@@givemeprimelaughter As someone who works in customer service, I really don't mind them just getting what is in the terms of service, and that's not harassment. Now, if you're rude about it, then that's harassment and very very annoying. Her just talking about this is 100% fine. I haven't ever had a coworker get annoyed by this as long as their nice.
I’m a pilot and usually they would already book you on the next flight with free upgraded seats to make up for it equivalent or even more value than doing this. Another thing is that people usually get into fights instead of exploring options to make up for this and the reason why the overbooking is a thing is because many people buy the seats and never show up so there’s last minute tickets that are very cheap. Not all airlines are subject to the DOT rules on compensation
You are also entitled to free food since you were delayed.
The thing Erika isn't telling you is that the airline will never tell you you were bumped because they oversold the flight and everyone showed up.
Yes, they usually make an announcement and ask for volunteers who are willing to get on the next flight for an additional flight voucher in exchange. When they offer a 500 dollar flight voucher someone will usually volunteer.
Then they are in violation of US Transportation rules, to whit...
Do airlines have to tell me my rights when I’m involuntarily bumped?
Yes. DOT requires airlines to give all passengers who are bumped involuntarily a written statement describing their rights and explaining how the carrier decides who gets bumped.
@@chrisdowns8859that's why they asked to make it voluntary
exxactly
Facts. My SO was issued a boarding pass and when they got to the gate to scan and board, they weren’t allowed to board. Agents don’t even say bump explicitly and asking for a manager didn’t go anywhere.
Print up the rules or save it as a favourite on your phone. So you can have the info immediately available when arguing with the airlines.
@@lifesabeach5405no really? Had no idea that even existed.
Get a life.
What Erica doesnt tell you is that $1500 isnt just cash or a check mailed to you, no its a voucher for additional flight/travel fare that you can only spend with that airline.
They literally get on the loudspeaker and start offering money to give up your seat. I've seen them go 5X cost of ticket, and they give you another flight
I used to volunteer to do this during my college years. Love my family but arriving a day later, they couldn't disown me right? 😅
I made $3500 volunteering my seat on three different flights during Spring Break. Lol
I plan to do it again next year!
@IbbyGis it possible? Just a few times a month. Maybe I should book a flight to times square on new years day now
Will this work with first class?? Imagine getting $6k or whatever to give up your first class seat.
Could be but first class is rarely overbooked imho
It’s true. Flying home from Reno, a two hour flight. I volunteered to change flights and flew home 3 hours later and they handed me a check for $927
How did you personally bring this about and do it successfully? I imagine anyone trying this will have this script memorized as practice and some poor employee is gonna have a shitty day and not wanna budge.
@tsparkman8116 they ask for volunteers before bumping someone. You can either take the first offer or wait until they raise the comp they're giving out. Sometimes they start at $1,000, sometimes less. It's nothing you can bring about. You just gotta be on an oversold flight and wait for them to ask for volunteers for anyone to give up their seat.
@@tsparkman8116just know that if they wind up not needed volunteers anymore, then you don't still get the money. You only get it if you don't get on the flight.
Except they don't give you a check right then. You have to wait and they mail you a check, usually a card that you have to spend at a specific place.
@@thelmaswanson3780 that’s kinda ass unless it were a check or a visa gift card
“She doesn’t know I follow Erica, watch this!”
*Pulls out picture of family tied up in basement*
😂😂😂😂
Lmaoooooo
Usually you get at the most a new flight, sometimes a drink or a t shirt or a 20 bucks voucher for another flight.
This absolutely happened to me as well and I did not even have to ask. They let me know it was their fault and I received a check for 3 times the cost of my ticket and a hotel room for the night and a voucher for the hotel restaurant since my new flight would not leave until the next morning
you must be white
Damn- what airlines was it?
@@ariana6762 All of them. I was traveling back east for New Years and got stranded in Chicago overnight because of bad weather. I asked them for a hotel room and a food voucher. To my surprise, they gave it to me without incident. The following morning I made it back to the airport at 7am and was first on their waiting list for an afternoon flight. 🙏
How long did it take for them to issue the check, surely there is a procedure to follow and evidence needs sending of the the compensation department? If this was straight away I'd be well surprised
A very awesome move, and probably also a very smart one from them. If this video is legit, you were probably owed 4x the money, so they gave you less than they were supposed to, but they did it in such a way that you left satisfied.
My social anxiety could never-💀
Pfft 💀
Same like I'm sitting back down quietly and waiting those hours. I wouldn't even have the courage to talk to them let alone ask for compensation
Real
Shoot, I got social anxiety too. And would usually not make a scene. But after finding this out, if this happened to me, I would definitely get paid.
@@yumi_cloud same, it's kinda sad. Like man free money for making you delayed for maybe your grandparents dying and you have to get back home
“Ma’am get out of the airport, you’re banned”
That's when you call your favorite lawyer and get a great payout.
It actually works. AA did this and they paid me.
nah my sister received a compensation of 2,9k from the airline.
it was a first class flight too australia.
A couple things. This only applies to flights departing from the US. Airlines are required to inform you of your rights in writing per DOT. In addition, being denied a flight this way is incredibly rare. For example, Delta had it happen only twice in 2022. Finally, there is a whole bunch of times when you may be denied boarding where the airline does not owe you compensation. Its really a very specific situation where these compensation rules kick in and it almost never happens. Usually someone will volunteer to be bumped after negotiating a deal with the airline.
"You merely adopted the Terms & Conditions I was born in it, molded by it!"
Is this a VLDL metaphor you speak?
Ok bane
This is the exact situation that I found myself in with Delta, claimed my rights with about 8 different people at the desk and over the phone but no luck until I emailed them.... now fighting for $600 with a $280 transaction fee. They were so mean to me even though I was so patient.
"No ma'am, the flight was canceled...
...for you only."
😂😂😂
😐
Lol
Just remember that there are many exceptions too. My favorite is if there is an equipment change or safety issue, you are entitled to NO compensation - even if involuntarily denied.
They did this on my flight, they kept asking for volunteers, at one point they were offering 800$ + your flight fare + the next flight which was only 2 hours later
I love those!
I'd take that
Would totally take that up if there's nothing too urgent!
Right. Apparently this rule (involuntary denied boarding) is why they ask for volunteers first.
Never take those flights! Haven't you watched Manifest!?
My family left a family reunion early, because we had to catch our flight home. The flight ended up being cancelled, and they not only had to put us up in a hotel for the night, with meal vouchers, but also gave us round trip airfare! We were a family of 11!
I’ve also gotten additional tickets for my daughter, and myself, because a flight was delayed for over two hours, while we waited on board for repairs. I just quietly handed the flight attendant a note, saying how I wanted to be compensated! Know your rights!
“Fine how much money do you want? I want you to rewind time” 😂
Be kind. Rewind 😅
That airline worker looks like the passenger. Wholesome interaction. It's a shame she had to pay so much for the new flight.
Probably the best advice I’ve heard recently, and I don’t even fly often.
I don't fly at all. But I was thinking, thats great advice too. 🤣
This doesn't work 😅
The man responsible for this ran for president in 2000, 2004, 2008. And became incredibly hated. Even though he saved millions of lives with his works over the years. From clean water acts, air, consumer goods and even things like that ticket compensation.
And of course air bags in cars and seat belts.
Thanks Ralph Nader.
@lawrencemiller2642 Have you tried it? If so, what happened exactly? Or are you saying that the regulations that she's covering aren't real? I'm genuinely curious, not saying that I do or do not believe either of you.
@@DevotedDisciple-x People might give up following through with the process because they encounter pushback. Just my guess.
This whole speech is foiled when the employee says “too bad”
This attack is easily countered with a "let me speak to your manager"
It’s federal regulation. They can’t say too bad
Their too bad would result in a federal lawsuit
I don't know why this made me laugh so much but I had to put my face into the pillow to muffle my laughing as I did so.
This is literally the perfect time to come across this video, like I just miss my flight to Portugal and I just came across this video. Thank you so much
Did it work for you?
Did you get the compensation??? Please inform us we wanna know if that works
Did it work for you?
I’m assuming you aren’t answering comments because you’re in Portugal, but when you get back we need to know if this worked😂.
Missed your flight? That's different.
EU has been doing this for years, and at a much higher compensation. Once had a flight canceled from NYC to ROM after we already boarded. Was given a direct flight the next morning, comped hotel room, and compensation which covered the entirety of the vacation.
It's not a secret. It's right on The Dept. of Transportation's website. Involuntary bumping isn't that common. The airlines usually get enough volunteers before it gets to that point. Don't get too excited about cashing in.
never seen it happen always see ppl fighting to get picked to get bumped for sometimes 1x ticket price cuz it’s still a free flight + hotel.
I haven't needed to get bumped but I almost took an offer for a later flight for about $400 so the airline was basically following the rules.
The only thing that would get me to volunteer for a same day later flight would be an upgrade to first class. Because if first class isn't sold out on the later flight, they are going to be giving those seats to other people on that flight anyway. So it's not really costing them anything extra to do it.
Also, remember People that they might also be responsible depending on how long to put you up in a hotel to give you food vouchers and if your luggage is also stuck somewhere to also compensate you for clothing, and what not make sure to read the terms.
Also, many banks and credit cards and insurance also covers which you can double dip in in a lot of circumstances had a 12 hour delay before in Denver because they made us miss the flight and then the following flight was overbooked so not only did my spouse Myself get back nearly $4000 in ticket fees but we also got put up in a hotel and food vouchers and for our luggage Total about five grand and luckily for us didn’t mess up anything schedule wise for us since it was coming back from vacation so all in all with the additional almost $2000 in insurance with our travel policy we got a total of $6000 that essentially paid for our initial tickets And our entire vacation with about $700 left over in profit with about 15 hours of inconvenience and hours of inconvenience so so completely worth it
Don't forget, you can also claim flight delay insurance from the credit card used to purchase the ticket.
Wait..... Explain??
@@AyeYoTaycredit card
Yeah what's this mean?
Yeah what's this mean?
They'll just find you a seat by kicking ppl out until they find a person that doesn't know their rights.
Customer service agents DO NOT want to prevent you from getting compensation, corporations do. Please direct your disdain to the ones who write the policies instead of taking it out on people who make minimum wage and have no say in the issue
People need to learn to read the terms and conditions when signing anything. If you're too stupid and/or lazy to do so, that's your fault and shouldn't be blamed on ANYONE, not even a corporation.
Then why did the United agent refuse me when they bumped me at JFK and said they could get me to the destination 2 days later, and 3 hours before my return trip?
Because they were a customer service employee who - wait for it - had no say in the matter?@@Prober61
should have gotten compensation and gotten different company flight@@Prober61
Yet the staff are the ones that block you.
It's the staff. And they're not minimum wage workers. Yall really need to stop throwing that word around.
This actually does work. Happened to me years ago and I researched because I was upset. I got over 2k, and free transportation and hotel for the night and transportation back to the airport. I told the gate and they right away have me a slip to take to somewhere close by and they gave me the check right away and got me to a hotel to sleep for my free flight the next morning
They were doing you a favor by getting you to and from the hotel because they're actually not responsible for that. And furthermore, since you left the airport, you weren't technically entitled to any compensation, so they were really nice to you.
If a lawyer you wouldnt trust with your life tells you that you don't need to read the fine print, you really need to read the fine print.
If ANY lawyer tells you not to read the fine print they would more than likely be violating their own ethics laws regardless of the jurisdiction.
Good consumer advice!
Most consumers don't know their legal rights, & neither do most of the sales people.
This type of advice should be mandatory viewing!
Three cheers! 👏👏👏
😁
Happened to me with an intercontinental flight with Delta. They bumped me off a business class seat. First they said my travel company did not really book me for that flight, then when I complained, they said I was late at boarding !! I was there before any other passenger even showed up at the gate. And that was that. Had to get up at 4am next morning to catch the rebooked flight. Arrived in London one day late as a result. They never took responsibility. Thank you, Delta.
Ps take photos of you being at the gate when you are bumped so it does not happen to you. Catch the time and the flight details.
That is what they do
They will never admit to overbooking
99% of the time the flight is overbooked, the airline company will ask if you are willing to give up your seat for some compensation without ever needing to ask. They will even provide a hotel if the delay is overnight, as well as some extra money. (International flight compensation is usually more than domestic)
Very true. And basic economics will dictate they start at a low bid. Few years ago I would be happy with a couple hundred dollars, now it would be have to be at least 400 to consider.
In 2017, I can recall a $400 voucher from Delta.
They are counting on you being stupid. Vouchers actually historically make the airline even more money.
True but the compensation for volunteers is usually a flight voucher in X number of dollars with an expiration date. If they force bump they are required to pay you in cash.
“Well actually-“ “ma’am I don’t care I don’t get paid enough”
Edit: didn’t mean to get y’all all mad and stuff it was a joke 💀
Real life. Hahaha
This isnt a forever 21, airports cs have a much higher salary
@@notme8652fr, these people think airports are convenience stores. More likely scenario in airports is that they will instead abuse their power and call security while delaying your flight even more.
@@notme8652exactly!!!
@@notme8652ehhh… we still get annoyed with people regardless of what we make😂
Actually, what happens now is she gets put on the plane and someone else gets bumped.
Usually air companies will make an announcement before boarding. I was flying to France and they had overbooked the plane. They offered anyone willing to wait a day 1000$ and a hotel, to wait just one day. Next time I’m taking that offer.
You should film the interaction!!! I got bumped to the next day but it took me months and lots of emails to get my money
You get a signed letter in writing from the airline employee that says they denied you boarding involuntarily.
@@boejiden7093what is de do not give you any kind of signed letter ?
But they will paying you vouchers not checks or cash. It also expires. 😢
It was put onto my credit card when it happened to me. Maybe it depends on the flight but I've never heard of them doing it in vouchers.
@@minxymoo2325happened to me (vouchers)
No, they have to pay you monetary compensation if it falls within the guidelines and you actually know enough to demand they handle the situation how they're supposed to. Buuuuuut the delay time only counts for arrival time, not departure. And you can't leave the airport or you forfeit the money.
They have to pay you money if you ask
@@notoriouswillyb4390 you can’t really make them unless you get lawyers involved or something and that’s a whole headache. They definitely didn’t pay me when I asked
Remember that if you book through a third party then all of this goes out the window. It’s a whole different set of rules.
In the 80's we'd volunteer for the next flight and get free round trip tickets anywhere state wide. If not available til nextday get hotel and meals and transportation free too. Boy did I have fun!😊
Thanks for sharing the most recent updates!
That's still how it's done. The video rules apply when you didn't volunteer and you're involuntarily denied boarding.
Lol. You'd be disappointed if you didn't get bumped 😃
my social anxiety could never
"Okay, how much money do you want?"
_holds pinky to mouth_
ONE HUNDRED BILLION DOLLARS!
*cue that video clip of Joe Biden “a hundred million, trillion, uh billion…”
💀
A man of culture I see.
This needs more likes! I thought this was hilarious! 😂
Muahahahaha
This also depends on the airlines specific policies and country regulations. I worked customer support for a Latin American airline and the rules and laws used for overbooking were different. Also, they will do anything possible to avoid paying you. It's literally a last resort and the airport always offers the lowest possible compensatio, which isnalso legally binding. If you accept the compensation offered at the airport, you can't request for more comp directly with rhe airline.
Those are some of the creepiest facial expressions I've ever seen.
The permanent, emotionless smiles, no matter what's being said, and the monotone voice, it's like watching the newest AI robot try to pass the Turing test.
I failed a Turing test once. I cried all the way home. “All that studying, for nothing!” 😭
Nobody wants emotion to show on a lawyer. This is perfectly fine.
Greyhound pulled that on me. They overbooked a bus and told me the next bus would be there in about 45 minutes. It was 12.5 hours later.
😮
Speaking of greyhound buses, I took one home from UC Santa Cruz to Los Angeles LA early 1980s and as we were coming down the 101 Freeway we stopped at Soledad. And I’m thinking please don’t let any guys get on that just got out of prison… Sure enough 2 guys all tatted up… Clearly gang members get on the bus and guess who they sit next to. It was like this guy had ESP the first thing he says to me is, “man I know somebody’s got some good weed on this bus and as soon as he saw my face he knew. So I figured, better to be friendly and give it up rather than engaging so I told him he was welcome to the small amount that I had and I passed it to him. Little did he know that what I was really guarding was in my bag. Anyway to my surprise and horror…l This guy twists up a joint and start smoking it. He’s been out of prison about 10 minutes and he smoking pot on a private bus. He’s trying to pass it to me and I’m telling him I don’t want any of it and about two minutes later the driver slams on the brakes he walks back to me and he says, “who is smoking?“ And without blinking I said I don’t know I was napping. Then he looks at the prisoner and says who is smoking and the prisoner says I don’t know Smokey the bear which the bus driver did not find the music and then the bus driver said look I know you just got out of prison so I’m gonna give you a break normally I call the police and they will go through this whole bus and I’m thinking oh my gosh if that happens I’m dead… But will just let it go as long as that’s the last of it do we have an understanding… Everybody said yes and that was the end of that. The whole way home the guys trying to recruit me and of course I didn’t wanna offend inflation clean the mall he was trying to find out where I live my name etc. and of course I gave him three cancel and I was so happy that when we got to my stop he was sleeping because I was really worried he was going to get off at my stop and ask for a place to stay etc. as I got off the bus… The bus driver got off with me and he said, “just so you know, I saw you pass it to him. But I also smelled your bag when you walked in and so that’s why I didn’t call the police. Now I know I was a hardass on the bus but how about sharing a little?“ I don’t know why I believed him but I did so I just reached down grab something for him jammed it in a brown paper bag handed it to him and said have a nice day and that was that what a day
I tried this as my flight got canceled then booked then canceled again and rebooked, and they told me technically, because the flight to the next to the next wasn’t more than two hours - I wasn’t entitled to anything! They did absolutely nothing and that was Southwest! As you can imagine after a few of these type of trips - I don’t particularly like SW anymore. What really upset me is twice. They made me miss oncology appointments and you can’t miss those!
Well the law specifically states it has to be longer than a 2 hour delay or you're not entitled to any compensation.
Same thing happened to me on sw and it was more than two hours. They suck
Flights being cancelled isn't the same thing as being over sold
I totally understand, my aunt had cancer and she was traveling to see us and the day she had to return, the airline overbooked the flight so they offered the next flight but was for the next day. We explain that the next day she had a chemo appointment but they didn’t care and left my aunt. She lost that appointment and just for that missing chemo, her health went down really quickly…
Hate to break it to you, but these guidelines don't apply to canceled or delayed flights. They're only for when a passenger is denied access to the flight. So if everyone is delayed and not just you, they're not actually responsible for compensating you.
Who buys a plane ticket and then doesn't show up?
Sometimes people are on another flight that doesn't get there in time.
If I tried to sound this smart I would either stutter or stutter trying not to stutter
I can’t escape it 😭
You don't have to sound smart. Just know what you are entitled to and don't stop pestering them until they give it to you.
Lmaaaaooooo this me
Write yourself a complete script that you can read or hand it to the airline employee. Get your money💰 😊
this happened to me during a layover flight, wish i knew this then. at least they gave me a hotel and bus voucher.
I work at a hotel near an airport and constantly checking passengers in this situation. These kinds of scenarios never work out like this. Chances are none of the employees or managers don’t even know what you’re talking about, and even if they do, they’re not the ones who can take care of the financial compensation. You’d need to contact the airline’d customer service line and even then it would be a fight.
They LEGALLY are required to know this stuff and be lawful. Denying such things or just being like "we don't know to do that." Is unlawful on the company.
my friends were once denied boarding because they didn’t have any carry on storage left and my friends had specifically paid for that to be able to leave the airport fast and not having to wait for the luggage after the flight. the airline literally didn’t care and didn’t let them board even after they agreed to check in their bags if that meant that’s was the only way they’d let them board. but they didn’t. didn’t compensate them anything either. the airport police said the airline is entitled to do random shit like this. this was in miami
Just watching this single video got me to subscribe!
Same 😂
This will be so helpful when I go to Korea next year! Because my whole family is going (11 people including me) if this happens we getting are money back plus extra for the inconvenience
"She doesn't know I follow Erika, watch this"
*Forgets Everything*
Yeaaa that’s not how it works ever. They simply state there is nothing they can do and you’ll just have to write an email to the airline and wait for a response.
Erika is teaching me everything. Thank you Erika!
“She doesn’t know I follow Stanzi, watch this”
“Your mother is in my basement”
😭💀
😂☠️
😭😭
Teach everyone about how important it is to read the fine print on absolutely everything, could save you eventually.
Airlines are like anything just because your Amazon package is a week late doesn't mean you should get compensated. It is what it is
The chances of all this lining up is pretty low. First you have to be checked in on time, second you cannot board the plan at all, third you have to be told at the boarding gate that your seat is already full.
If you are asked if you'd like to take a later flight and you choose to the airline owes you nothing, if you are already in your seat and you voluntarily get up the airline owes you no money.
If they can bump you from your booked flight they can bump someone else from the next.
Thank you for encouraging us to get what we deserve. Thanks Erika!
Every time I have always seen this happen they always do some sort of bidding auction thing to see who will accept travel credit. Never saw anyone have to ask for it.