Introducing the Group Station Manager Program
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- Опубликовано: 24 сен 2018
- As part of the Fast Forward plan to modernize MTA New York City Transit, we are introducing the Group Station Manager program to improve customer service and cleanliness in our 472 subway stations. fastfoward.mta.info #fastforwardnyc
Mr. Byford is the guy the MTA needed so badly! I’ve seen a lot of improvements going on lately and I hope it keeps getting even better!
Might I suggest a GSM of the Month award? Every month, a GSM who goes above and beyond to improve his/her stations or customers' experience could be recognized and put on the MTA NYCT homepage.
Good video, good morale booster. May I suggest the creation of a special team of cleaners that is equipped to maintain harder to reach places. For example, the surfaces on high walls and ceilings at stations like Stuphin/Archer JFK and 21st St/Queensbridge.
y e s
Don't forget Roosevelt Island, Jamaica-Van Wyck, Utica Avenue (Fulton Street) and other high-ceiling stations!
Yep! Hey trainluvr
Good one :)
We already have that...it is called Mobile Wash it is scheduled mainly overnight and some teams are in the day tour. I am a Cleaner in the subway system. I hope that Mr. Byford's changes stay!
Wanna know how to improve quality of service, MTA?? I'll give you a hint: it starts with your workers. Make them happy, and they subsequently will do everything in their power to make us, the customers, happy.
@A Google User in today's timeline, high pay and pension is not enough to make workers happy. I don't know about anyone else, but I'd rather work a low salary job where my manager doesn't add stress to my life over a high paying job that adds more stress to my life.
In the modern workforce, people are quickly finding out that there should be more to a job than just pay and benefits. If high paying jobs with great benefits were enough to make people happy, I guarantee you that these people would WILLINGLY put their all to their job than they are currently doing, but that's not the case in today's world.
Is these mofos are unhappy cleaning up for $30+ than they need to leave the job and allow someone else to do it. They are unhappy because they don’t want to work, they only want the paycheck!
Although I can't vouch for people who are unhappy because they want to get paid for the minimum work possible, the management of people is something that is severely broken in the workforce. Too often I see managers power tripping and outright exploit their workers, some to the point of killing their workers. They assert their powers because of that fancy job title as opposed to actually giving a fuck about the workers that could go above and beyond their pay grade.
Often times, they are micromanaging and even "disciplining" (what the managers use rather than punishing) their workers for the smallest of details, as if they are required to force others to unlearn bad habits or as if they are to blame for a lot of their failures. Me personally, I'll be damned if I let some white collar yuppie down right talk to me like I won't ever slap them in their face or get all kinds of disrespectful in my face, but you know what: lots of managers do that.
Not necessarily true, money doesn't always make you happy. You could be pulling in over $250,000 annually, but if your bosses create a horrible environment, that money means nothing when you are miserable all day.
@@anthonymartinez6875 Eh, more like picking jobs is more focused on salary and not interest.
When you will repair chamber street station?
Rite what they waiting for to redo that station
That station is fucking rusty on the j,m,z platform
They're set to start rehab/renovations later this year. It's said to take about 2 years to complete
Neko Boy With Glasses is that for sure? Chambers Street included in the plan?
@@fredsuper20 Yes. Its included in the 2015-19 Capital Budget
Thank you Mr. Byford for all that you do.
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Bring back the LONG ISLAND BUS and take down NICE BUS. Also good video. This what we want. Clean trains, bus and stations. Keep up the good work. All you need to do is have more buses running on each route
NICE bus isn't even run by MTA.
@@AlgonquinRider810 I know. People want Long Island bus to be back in service to people in Nassau
I agree
Don't forget the time schedule on the old MTA Long Island Bus because NICE budget cuts & drawbacks that lead into one hour weekend scheduled bus routes & loss of jobs that affected the Nassau County area.
What's the different between Long Island Bus and NICE?
Yeah until them delays hit no trains those station managers will disappear out of fear of the passengers
lol, maybe they'll notice the delays more from the customer/station perspective and escalate to operations.
Years ago there were Station Managers under the NYCTA.
Looks like some good changes, from the top down
This is a great idea. Will the Staten Island Railway be included in the Group Station Manager Program?
not according to the map they showed
You’re getting too excited, don’t think Staten Island is like... really a borough 😂JK
Y’all don’t need it Lol
This is actually a pretty good thing. Respect.
This will definitely fix some problems with the stations! Good luck!
I was born in New York City I’m near the broadway 1local train and it is fast because cars bueses and bikes take slow.
Subways Long Island railroads and other trains and path goes fast and smother rides.
Path goes to New Jersey and back to New York.
And the A train is fast.
Long Island railroad goes from queens to Long Island.
I really hope this will help bring change to the MTA... cuz right now everybody who works for the MTA is mean and rude and always seems very angry. If you ask them something instead of helping you they get mad at you. Lot of MTA employees take the job for granted.
yay something c00l
Good, maybe they can do something about the stench on the 59th Street express platforms on the Lexington Line.
A great way to restore the subway back to the pre-financial crisis times.
The JFK airport has an airtrain to go from one terminal to another.
E stops at Jamaica station and airtrain goes there.
E can get you to 42 st to transfer.
A and Z train and airtrain can also stop at rockaway to get to your location.
The airtrain can also get you to the airport terminals at JFK there is 12457 and 8 terminals.
There is two airport one is JFK.
Two is LaGuardia.
In Austin,Texas is two airports.
(These airports doesn’t have transit)
One Austin bergstrom international airport.
Two is Lakeway airport.
Get on it!
Karen : I WOULD LIKE TO SPEAK TO THE M A N A G E R
Nice
Put more garbage cans in stations 🗑🗑🗑,
oleg popa yeah, more places for rats to live
👌 😉
1:25 my home stop
Why doesn't the 1 train have A.C. 90% of the time as its blazing in the summer? Is a death what it takes for a repair?
NYC Aqua What does this have to do with station conditions?
So you re-invented the Trainmaster position. When is transit going to install an escalator at city hall; at the Municipal Building exit ?
* Stationmaster* but yeah, we get your point.
Okay. I have a better idea: why not reconnect the Nassau Street line to the Montague Street tunnel, and extend the existing skip-stop Z train via the R line, into Brooklyn, and over the Brighton (B,Q) line into Coney Island. Have the B train extend beyond Brighton Beach into Coney Island as well (during middays and evenings on weekdays, for B trains; and weekdays 6am - 8:30pm for would be future Nassau Street Z train service.)
Just a good suggestion.
Think of it. You might also extend the C train to Howard Beach-JFK International Airport station on a weekday Rush Hour Service, and runs along with the A express train on the Fulton Street (Brooklyn) and 8th Avenue (Manhattan) express tracks. C train can still terminate at Euclid Ave , Brooklyn and runs local on the tracks via E in Manhattan everyday from 6am- Midnight.
How am I doing so far? Just a thought on my first take. Like it, let me know. Thanks 😎🗽☕🥞🥓🍳🇺🇸. And one more thing, have the Z trains run local via the J from Marcy Avenue to Jamaica Center during middays and evenings, too.
Tyron Davis That’s nice, but what does that have to do with the Group Stations Manager Project? That has nothing to to do with station conditions.
@@TheRailLeaguer it does have to do with it because my first take about adding additional service will make things a better commute. That's why I said it in the beginning. That's the idea of what l said it. That's why I said and about reconnect the Nassau Street line to Brooklyn, and use the Z train and runs via Brighton Line into Coney Island via the Q. That's why l watching the Station Manager Project video. Some stations have conditions. If I am wrong, then please explain to me , so I can understand. Thanks the railleaguer
On the personal note/ the other hand, in the case of the Fourth Avenue (F,G) subway station and the Ninth Street (R) subway station, why not add elevator ada compliant to the station complex?
33rd St (6) station and others, too.just ask a question. Now I understand now what your asking me. Thanks again . Don't forget 205 th Street Station on the D line too
Tyron Davis The Group Stations Manager project is about improving the conditions of the Stations, not about the existing train services through the station. If you want to propose to extend actual subway services, go directly to the MTA Board, not to the station managers.
@@TheRailLeaguer okay. thanks .
Can you guys make the (C) terminate at Ozone Park Leferts Blvd, the (A) only to Far Rockaway Mott Avenue depending on how it will effect people, but definitely change the Brooklyn routes for the (2), (3), (4), and (5) because it will make way more sense if the (2) and (3) terminated at Brooklyn College Flatbush, and the (4) and (5) terminated at New Lots Avenue
Nice proposals, but what would all of that do with the Group Stations Manager Program?
If you want to discuss subway proposals, create an account on the NYC Transit Forums and post there.
Oh ok thank
Btw what website do I go to so I can create the account and share my ideas?
Exautical NYC Transit Forums on the Subways section. You MUST have an account to post there.
Out of all of them. I think the J,M,Z,L and A need serious rehabilitation. The rest are fine
Who do you contact when the station manager is not fixing problems?
Oh and can you ask the workers to rebuild the 9 train?
Bees -For-All What does the 9 train have to do with the Group Stations Manager Program or station conditions?
Oh and I live at New York 86 st now where I am is Texas
1:23 my station
Nice to see you guys repaired 110th cathedral parkway that needed 0 repair, while chamber street continues to look like absolute garbage.
Voldemort has spoken
I want to get a job doing this
I would love to work for the MTA but the hiring process could be a bit better.
Can u introduce better service program?
What about fare evaders?? The ridiculous amount of people who don’t pay on the bus and subway is unbelievable.
Transit agencys across the country struggle with this but the fact is replacing/upgrading fare gates/ paying for people to administer fines is way more costly then the revenue they loose from fare evasion
You wanna know what's more unbelievable?? I'll give you a few things:
*MTA hasn't dropped fares in decades and instead are doing the opposite almost every 3-4 years
*Most MTA employees are simply not empathetic to most situations (not sure if this program will resolve the problem or make it worse; we'll have to wait and see)
*MTA buses and trains seem to always be behind schedule, especially during rush hours (oh, and you CAN'T even use that as an excuse to justify occasional latenesses in most jobs)
*That Second Ave train station terminates at 96th Street (Like WTF did Harlem residents do to deserve that??)
*The harsh treatment homeless people take from the MTA employees and police officers
Some people just don't have those 3$ to pay one way. Not everyone has money these days.
Anthony Martínez The Second Avenue Subway will go to Harlem in phase 2. Be patient kiddo.
0:19-0:22 Not to be mean but are you sure about that i support the mta and see the change but lets be honest its the flip side with that statement
Change the Look '
First
no.
Lol
Y’all only care about the Manhattan/ Queens stations. The station y’all need to fix * cough cough * 207 in the Bronx on the D line needs to be fixed the most.
vondelle louis Actually, that station on the D Line is Norwood-205th Street. 207th Street is in Inwood and is served by the A train.
JeremiahC99 that’s what I meant lol. But that station needs to be cleaning and reconstructed just like chambers st
vondelle louis Hell yeah definitely. Also, while they’re at, fix the lights, tiles, make a better fare control, also add some elevators to provide a wheelchair accessible station in the Neighborhood (nearest wheelchair accessible station is in Williamsbridge). Anything to make it look more appealing.
No gum on the platform, please.
Fix the signal department
Fix chambers st before you spend more money on something stupid like the R211, getting more busses that we don't need and adding wifi
Lol, so true, we don't need new trains, especially when they scrap trains that are in perfect working order.
Both is needed.
WiFi and this Bullshit is not needed
@@nyctenthusiast3507 not like anyone is gonna use their shitty wifi anyways
BurnBridges101 Those R32 and R42 cara have the lowest Mean Distance Between Failure rates in the entire system, so I don’t understand when they “scrap trains that are on perfect working order”.
What a waste of public funds! Twenty-one new managers to ensure stations are clean but yet services get worst. If on average each manager is paid $90,000/year that is a total of $1,890,000. Those funds could have been used to hire more train operators and add a few extra trains in the busiest subway lines. Better appearance of train stations does not solve the train delays and lack of capacity.
Jay H But even if the trains came more often, would you rather walk through a dirty and cramped station, or one that is more open and clean?
Jay H Accomplish what? Better stations for everyone? These stations are just as important as the subway lines and trains themselves. There are people who would not take the subway due to stations being cramped, dark and in poor condition. This move will occur alongside the improvement of train reliability so the subway will be bearable for both New Yorkers and tourists alike.
It does not take 21 new managers to accomplish everything you mentioned. There is aready a staff in place to ensure those duties are done. But like a typical New York, liberal, unionized agency the MTA does not hold their employees accountable. I’m glad I left New York Shitty a long time ago.
Jay H The Group Stations Manager project will have that accountability they need. This was also done in Byford’s last job at the Toronto Transit Commission (TTC), where he implemented a Group Stations Manager project, so if it will work in Toronto, then it will work here.
We know what Byford did in Toronto but thanks for reiterating what was said in the video. Toronto and New York City are two different cities. What was implemented in one city may or may not work in the other.
Now they are cutting cleaners. More oversight and more management. Too many chiefs, not enough indians. Way to waste more money MTA.
Meanwhile most stations smell like a zoo. Filthy everywhere. Complete neglect and indifference. More bloated management to add to payroll while infrastructure crumbles daily. Disgraceful
So their solution is to hire more people?? Hahahahahhqhahahahahqhahahhahahahhahahahahhahahahhahahahhaahahaha #LarrySharpe for governor!!!!
Time and money? Maybe you should check the workers in the tracks and who is the person stealing mta money not hard to figured that out how hard is to figure that out not unless it’s corruption there is countries with no freedom and probably no money and their subway are modern clean and up to date and on checked that is embarrassing that doesn’t make you guys look pro and respected
Glad I don’t support the MTA anymore 🤪
What waste of money. All of them make more the $150,000. What a waste of taxpayer money. All of them are arrogant & unprofessional and egotistical