Brother, I just went through the exact same situation! I call customer service and request the new BGW 320 router and she swore up and down that is what they were sending. 4 days later with excitement I opened the box and it was the same one I already had!!! I called and spoke with a supervisor and had him read off the model number to ensure I was getting the correct router. They shipped it next day and surprised it was the right one!!! Customer service is awful.
The BGW-320 is being used for the 2gb and 5gb speeds now. It was only being given for new installs as well over the last couple of years due to shortages. If you go to the forums you'll see quite a few people mentioning upgrading their gateway and they will not get the latest one if they've had the 210. They will keep sending the same one you had. The BGW-320 also has the ONT built into it so no more separate box on the wall is required. I would keep trying though. If you mention you may leave this may help.
Oh gawd, i just requested a replacement for my 210. They rep i spoke with over chat claimed i was getting shipped a 320. I really hope that wasn't a lie. I mean, I've got the chat transcripts to prove it.
Att is the worst. They don’t care about customer service because they don’t have to care. They are a bad company. It takes forever just to reach a live representative. I have had to change my router eight times which means reconfiguring everything that I have on my Wi-Fi which takes hours. I hate AT&T
Same. I pay for 1 gig and WiFi puts out like 300 so I bought an Ethernet and that only gets like 150. Like wtf. You posted this 3 months ago. Have they fixed it?
The exact samething just happened to me. Have ATT fiber 500mb for $75 for 5 years. Most of the time only getting 30-40mb and wigi signal drops all the time upstairs with tv streaming or next room. I called to complaint, they said no problem, we will send you a new modern upgraded router tomorrow. I also upgraded to 1gb of speed hoping to get faster wifi. Guess what? I just got today the exact same 210. I will call back tomorrow hoping they send me the 320 instead and if they do I hope they don"t charge me the $100 technician fee to install the 320. If they refuse to help a loyal 5 year customer I will shop around for another internet provider. Did you keep the 210? Did it improve your speed?
I had spectrum. At&t tan a test and I’m getting 75mb when spectrum says 500. At&t just installed fiber optic by my house and sold me on the 1gb speed. With a $300 visa gift card. Lol I dunno man they are giving me a modem also. If I don’t get 1gb like they said then I will make sure they send me a router. Mine is 5 years old.
I don’t know much about this stuff but I’ve had the worst latency ever on AT&T fiber, around 20-30 mbps even when connected right next to the router even though they advertise over a gigabyte per second, called and got a new router but they sent me the same thing and the connection never improved.
This is how all these corporations work, it all about maximizing profits, as a regular customer you don't really make them a lot of profits so they will keep their expenses low, when they say new it might be new because it has been sitting in a warehouse for years, or it was returned, tested and put in a new bag. I just got mine after 3 years and I will open the package now, I will be impressed if is the "NEW and FASTER " modem they talked about,
Have 1gb fiber in decent size apt complex. Wired ps4 only gets 330 mbs. Mobiles gets the same. Had them come put 4 times. Once was due the att messing up every customers in complex for like 10 days (some how fiber line messed up). Is it worth sticking with a gig or would I sget less speed if I go to 500 or 300 (like would I get 140mbps if I paid for 300)?
Brother, I just went through the exact same situation! I call customer service and request the new BGW 320 router and she swore up and down that is what they were sending. 4 days later with excitement I opened the box and it was the same one I already had!!! I called and spoke with a supervisor and had him read off the model number to ensure I was getting the correct router. They shipped it next day and surprised it was the right one!!! Customer service is awful.
The BGW-320 is being used for the 2gb and 5gb speeds now. It was only being given for new installs as well over the last couple of years due to shortages. If you go to the forums you'll see quite a few people mentioning upgrading their gateway and they will not get the latest one if they've had the 210. They will keep sending the same one you had. The BGW-320 also has the ONT built into it so no more separate box on the wall is required. I would keep trying though. If you mention you may leave this may help.
thanks yep that's exactly what I was talking about!
I literally asked my technician to upgrade my 210 to the 320 withought any issues he did it.
Spectrum upgraded me to the latest 6E router and I only have the 300 mbps service. It works very well.
Oh gawd, i just requested a replacement for my 210. They rep i spoke with over chat claimed i was getting shipped a 320. I really hope that wasn't a lie. I mean, I've got the chat transcripts to prove it.
Best of luck! Let me know if you get it
Att is the worst. They don’t care about customer service because they don’t have to care. They are a bad company. It takes forever just to reach a live representative. I have had to change my router eight times which means reconfiguring everything that I have on my Wi-Fi which takes hours. I hate AT&T
My issue is great speeds at the Gateway, but to my devices I'm getting anywhere from 5 mbps to 150 mbps.
Same. I pay for 1 gig and WiFi puts out like 300 so I bought an Ethernet and that only gets like 150. Like wtf. You posted this 3 months ago. Have they fixed it?
Exact the same experience!
Same fr i would have it at 60mbps and restart the router and get like 300/400 mbps and my im paying for 1 gb during covid I had 900 to 1k
The exact samething just happened to me.
Have ATT fiber 500mb for $75 for 5 years. Most of the time only getting 30-40mb and wigi signal drops all the time upstairs with tv streaming or next room. I called to complaint, they said no problem, we will send you a new modern upgraded router tomorrow. I also upgraded to 1gb of speed hoping to get faster wifi. Guess what? I just got today the exact same 210.
I will call back tomorrow hoping they send me the 320 instead and if they do I hope they don"t charge me the $100 technician fee to install the 320.
If they refuse to help a loyal 5 year customer I will shop around for another internet provider.
Did you keep the 210? Did it improve your speed?
Yeah Comcast is worst
I had spectrum. At&t tan a test and I’m getting 75mb when spectrum says 500. At&t just installed fiber optic by my house and sold me on the 1gb speed. With a $300 visa gift card. Lol I dunno man they are giving me a modem also. If I don’t get 1gb like they said then I will make sure they send me a router. Mine is 5 years old.
I don’t know much about this stuff but I’ve had the worst latency ever on AT&T fiber, around 20-30 mbps even when connected right next to the router even though they advertise over a gigabyte per second, called and got a new router but they sent me the same thing and the connection never improved.
same but not with fiber, just normal internet
This is how all these corporations work, it all about maximizing profits, as a regular customer you don't really make them a lot of profits so they will keep their expenses low, when they say new it might be new because it has been sitting in a warehouse for years, or it was returned, tested and put in a new bag. I just got mine after 3 years and I will open the package now, I will be impressed if is the "NEW and FASTER " modem they talked about,
Have 1gb fiber in decent size apt complex. Wired ps4 only gets 330 mbs. Mobiles gets the same. Had them come put 4 times. Once was due the att messing up every customers in complex for like 10 days (some how fiber line messed up).
Is it worth sticking with a gig or would I sget less speed if I go to 500 or 300 (like would I get 140mbps if I paid for 300)?
if you're on wifi do a speed test from your phone near the game consoles
Your fiber maybe dirty.
You should have a light between -17 to -12. Negative is good light
got att gigabit fiber octobeer 2023. still not getting gigabit. SCAM bruh.