I can't figure out the probe function...you didn't help at all. If I want beef, I push the button in but it won't move the temperature on beef setting. It just keeps going to fish, chicken & manual. Slow it down & give me directions.
We're so sorry to hear you're experiencing this issue, Hope. We would be happy to help you. We would ask you to call our customer support at 855-520-7816. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model nearby.
This woman talks and pushes buttons so fast there is no way to follow her unless you have already been trained and using the grill. She seems to be in a race to finish. I need a more detailed and slower video for first time users.
Good grief! She talks so fast I have to slow down playback! Yeah, she's familiar with the grill, but I have to playback several times to hear and see what's going on! Also misleading cause she's in the app and setting things, but she doesn't have the grill powered on. Grill must be powered on AND paired to be able to go through the menus she shows. That's a big fail for the app and a PIA!
I too agree. This woman flies through all the info so fast it just makes your head spin. Why even make a video if your going to blast right through all the information? No help at all.
Hello, imagineengine. Thank you for your feedback on the video being shown. We will forward your feedback to the correct team for future instruction videos.
Excellent information, thank you!
We're so glad you found it helpful! 😊
I can't figure out the probe function...you didn't help at all. If I want beef, I push the button in but it won't move the temperature on beef setting. It just keeps going to fish, chicken & manual. Slow it down & give me directions.
We're so sorry to hear you're experiencing this issue, Hope. We would be happy to help you. We would ask you to call our customer support at 855-520-7816. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model nearby.
This woman talks and pushes buttons so fast there is no way to follow her unless you have already been trained and using the grill. She seems to be in a race to finish. I need a more detailed and slower video for first time users.
Hi, Jeff! We're sorry to hear the video wasn't helpful for you. We'd recommend checking out our other videos here: spr.ly/6050uaxKE
Good grief! She talks so fast I have to slow down playback! Yeah, she's familiar with the grill, but I have to playback several times to hear and see what's going on! Also misleading cause she's in the app and setting things, but she doesn't have the grill powered on. Grill must be powered on AND paired to be able to go through the menus she shows. That's a big fail for the app and a PIA!
I too agree. This woman flies through all the info so fast it just makes your head spin. Why even make a video if your going to blast right through all the information? No help at all.
Hello, imagineengine. Thank you for your feedback on the video being shown. We will forward your feedback to the correct team for future instruction videos.