I had a mixed experience with Top Rank. Pricing is not an issue, I paid top dollar and wanted the turn key experience. What I got was ok... but they botched a lot of things. It also took them 1/2 a year to ship the car to me after I paid full price up front. Car was import legal and ready to go. For a while, it seemed like the car would never arrive. Customer service was nonexistent. Emails would be responded to maybe once a week, sometimes only when I asked it again. No one would ever answer the phone if you tried to call them. After you paid for the car, then things got real silent. I went to Japan and asked ahead of time if I can schedule a time to see the car while I was there. Just see the car I purchased, not drive it or anything. I asked a month before I left. They said no. I spoke to Brian and Sean in person at R's day and they just said their hands are tied. There is a big disconnect between the Japan side and the US side and they operate independently almost. I'll be making a video detailing my experience - it was not great. That said, the car itself was ok, there's a lot of flaws that I would have liked them to point out or fix, but no one brought it up in their inspections. I get that things get missed in inspections... but I just popped the hood and saw the things they missed - both in Japan and in the USA offices. The lack of any communication and non stop delays... it really made the car purchase experience bad. I felt like a hostage during the whole process.
Sucks to hear thats how you were handled. I think they need more staff but are afraid to hire, then fire once the markets cools down and R34s are done. TopRank USA and TopRank Global are 2 different companies though, so i can see how Brian and Sean couldn't help as frustrating as that is! Look forward to seeing you video and thanks for the feedback
Forget the price forget the market and what people think about JDM car prices. Its not just window shoppers talking shit. The customers with gripes are handcuffed and silent because their cars are held hostage til delivery. Diminishing the actual customer experiences that are negative because you (who has a social media presence and podcast etc) had a positive one is just echo chamber talk.
Our 88 episode podcast is hardly the reason we had a good experience. first time we went to Japan we did not even have the podcast. An open mind, patience and understanding is how we have had a good experience. Could we nit pick and find things to get upset about, sure. Just not our style. This episode was about OUR experience. Would gladly have you on to talk about YOURS.
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Thanks for this. I'm considering getting a car through Top Rank soonish and this is exactly the perspective I was looking for.
No problem!
I had a mixed experience with Top Rank. Pricing is not an issue, I paid top dollar and wanted the turn key experience. What I got was ok... but they botched a lot of things. It also took them 1/2 a year to ship the car to me after I paid full price up front. Car was import legal and ready to go. For a while, it seemed like the car would never arrive. Customer service was nonexistent. Emails would be responded to maybe once a week, sometimes only when I asked it again. No one would ever answer the phone if you tried to call them. After you paid for the car, then things got real silent. I went to Japan and asked ahead of time if I can schedule a time to see the car while I was there. Just see the car I purchased, not drive it or anything. I asked a month before I left. They said no. I spoke to Brian and Sean in person at R's day and they just said their hands are tied. There is a big disconnect between the Japan side and the US side and they operate independently almost.
I'll be making a video detailing my experience - it was not great. That said, the car itself was ok, there's a lot of flaws that I would have liked them to point out or fix, but no one brought it up in their inspections. I get that things get missed in inspections... but I just popped the hood and saw the things they missed - both in Japan and in the USA offices. The lack of any communication and non stop delays... it really made the car purchase experience bad. I felt like a hostage during the whole process.
Sucks to hear thats how you were handled. I think they need more staff but are afraid to hire, then fire once the markets cools down and R34s are done. TopRank USA and TopRank Global are 2 different companies though, so i can see how Brian and Sean couldn't help as frustrating as that is! Look forward to seeing you video and thanks for the feedback
Forget the price forget the market and what people think about JDM car prices. Its not just window shoppers talking shit. The customers with gripes are handcuffed and silent because their cars are held hostage til delivery. Diminishing the actual customer experiences that are negative because you (who has a social media presence and podcast etc) had a positive one is just echo chamber talk.
Our 88 episode podcast is hardly the reason we had a good experience. first time we went to Japan we did not even have the podcast. An open mind, patience and understanding is how we have had a good experience. Could we nit pick and find things to get upset about, sure. Just not our style. This episode was about OUR experience. Would gladly have you on to talk about YOURS.