Failed Firmware Update Killed My Battery, Here's How I Fixed It
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- Опубликовано: 12 авг 2017
- Just got my DJI Mavic Pro and after a failed Firmware update the battery was useless. I'll walk you through the process I used to fix this battery issue so you'll be up and flyin your DJI Mavic Pro again in no time. Below is the link to the Mavic assistant 2 Software needed for this battery fix. Thanks for watching!
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Awesome video!! Thanks so much. You saved me from buying a new battery. Apparently my battery was updating before a flight and I didn’t realize it, so when I removed it from my Mavic 2 Zoom, it was flashing 2 lights and wouldn’t do anything else. So I decided to look on RUclips and voila... I found this video. Thanks again!
Your very welcome! Glad I could help 🙂
I was looking at the Powerextra Mavic batteries and some reviews said there's occasionally an incompatible firmware issue that requires DJI Assistant updates. I didn't really understand it from the reviews but this video made it completely clear. So I ordered them. Two for $115 is tough to pass up since I love flying a lot. I fly for the sake of flying even if I don't record anything. Thanks for the confidence boost that saved me some money ;)
Your very welcome! Thanks for sharing!
Powerextra Mavic batteries, just got 2 new, will not charge? any ideas?
Thanks for the video... BTW it's not an "Extension" file, it's an EXE file, pronounced "EE-EX-EE" ... stands for executable. Oh, and BTW, your solution did work, so many thanks for this video! Happy flying Glen! Liked and subbed!!!
Thanks for watching and taking the time to comment! I appreciate the correction 😉 and the support.Glad to have helped.
Thanks Glen, will try the update you mention, will let you know if it works, 🤞🤞🤞
This saved my day. Thanks so much, Glen!
Your very working! Glad I could help 😊
The fact that you’re a drone owner with a MIDI keyboard and DAW on your computer makes me realise that you are a brother from another mother :D hopefully this video solved my drone battery issue
The process worked for me. Thanks for saving me the hassle of trying to deal with DJI.
shastapaul your very welcome 🙂
Many thanks from Italy, with this video I solved the problem of my mavic battery. thanks thanks thanks!!!!
You are great!!
Salvo Raz07 You are very welcome! Glad to help!
Very helpful - my battery is back to life! Thanks Glen
Your very welcome! Glad I could help 🙂
I had just the same problem right now but thanks to you it ‘ s working perfectly and greeting from Amsterdam👍🏽😊😊😊, thank you do much, you are the best
Hey thanks for taking the time to let me know this helped, you are very welcome 😊
The solution is very simple to find a friend with a Mac and it works very well.
I had similar issues with mpro battery and went back to batt error once I updated the battery and drone
Well done. Thank you!
Marco Fernandes you are very welcome, thanks for watching!
Thank you
thanks! it helped me a lot!
Bukidnon PMFC you are very welcome! Thanks for watching!!
You're the man! Thank you!
Your very welcome! Glad to help!
You're very welcome! Thanks for watching!
Hey thanks for the video as I was putting the download on my Maverick I noticed the battery had the two metal lights on never saw that before got worried right away but it continue to download and the battery was working normally again
+Darrell Tuff Awesome! I figured this video might help a few people. If it happened to me I was sure it would happen to others too. Anything to avoid having to deal with returns! Thanks for watching!
Thanks Glenn
You're very welcome! Glad I could help!
I have the same issue on my DJI Mavic air battery. I will do the same process and see if it works. So far none of my batteries for the mavic pro have any issues at all except for the left front props for some reason hitting the body of the drone and crashed here in Manila, Philippines while on vacation. I don't know what's causing it. No pilot error. Only flew it a couple of times and the damn thing just went sideways and landed on top of a convenience store. I had a phantom 3, spark, air and pro and never crashed one til now with the Mavic Pro.
thank you
Your very welcome 😊 thanks for watching!
Nice, one matey! Saved me a bundle of cash!!
Awesome! Glad I could help!
Tks !!
Thanks for watching!
Hi glen, i just bought a new mavic pro. I plug The battery into the charger and it only show one light and then off and doing the same thing over and over again with no result. Can i do your suggestion with this matter?
MyViaCeNox Sorry to hear that! Sounds like a different issue. However it won’t hurt anything to give it a try. If it persists I would definitely contact DJI while it’s still new.
Thanks it worked.
No problem! Glad to help 😊
After I tried up dating the Mavic Pro (brand new never flew)firmware my full battery went to one light now I can't do anything with two new batteries tried everything on DJI Mavic Forum and still nothing.What to do,not sending it back!
Augustine Sullivan congratulations on the new mavic! Sorry to hear about the battery problem so soon. Have you tried charging the batteries? It sounds like they may just be low after the update. Give that a try, if that doesn’t work I would definitely be giving DJI a call and setup a support ticket. Let us know how it works out for you. Thanks for watching 🙂
Thanx!!! 👍
+Julio Cesar Teixeira de Sousa your very welcome! Thanks for watching, have a blessed Thanksgiving!
HI ! I'm happy for you, battery is live again...but OMG ! m8, DON"T PUT MAVIC ON SPEAKER !!! do not forget this...cheers !
+alex laur Thanks for watching, and thanks for the great input. I will definitely keep that in mind. Have a great day!
Dji Assistant is the way to go for updating. Never had a failure myself using it, unlike with Dji Go 4. BTW, .exe stands for executable, not extension.
Daryl Larsen Thanks for watching and thanks for the comment!
Hello sir! What is the name of that little chip you use?
My battery is not even turning my drone lights on that battery 🔋 is lock can’t charge just has blinking green lights what I can do ?
Got it fixed was the cigarette lighter /wall outlet converter when I charged them from car they charged up 100%'Thank You
Augustine Sullivan that’s awesome!! Glad it was a easy fix, much better then having to deal with customer support. Thanks for taking the time to let us know how you fixed it. Now go get some amazing shots with that thing lol 😎
Could I use this way to activate my Spark battery ? It is same situation
I haven’t tried with the spark, but in wouldn’t think it could hurt to try. Let me know if you are able to get it working, I’m sure there are others that might want to know as well. Thanks for watching!
Super helpful video... Except One Thing. The Backgroung Music (sound?) Makes it more difficult to hear what you are saying. TY for posting.
Thanks for the feedback! Sometimes I wish RUclips would let you make changes to videos once they are uploaded. I have learned a lot since producing this video and have definitely make some adjustments to my audio techniques 😉. Thanks for watching!
Excelent
Thanks for watching!
thx, a lot
+Wojtek Ulasiuk your very welcome, thanks for watching!
Did an update with 30% battery remaining. Something wrong middle 2 lights indicating failed firmware. I followed the steps on this video. I charged the battery, tried to connect to it with the pc exe app over USB. Couldn't connec. Then I connected with the DJI controller and on phone says inconsistent firmware..! Updated the firmware and the battery returned to normal!
Awesome! Glad you were able to get it working again. Thanks for watching.
I have a battery that charges to full charge but still has battery error , how to fix pls? Thank you!
Thank you for your comment unfortunately you I haven’t experienced that before. Have you tried updating the battery firmware?
mine was like this out of the box. i'm so pissed off about that! how the $^&# do you update the %*$#ing battery when there is no power in it?
Yess.. my is same... I cannot upgrade with dead battery with two leds. I can do this only with good battery. How could you do it with this battery? Your video is nice but you not showed it the most important thing.
Once the battery is dead you can no longer upgrade it. However if the two lights are still flashing it is not dead yet and can still be upgraded using the method shown in this video. Hope this helps.
@@GlenReed The firmware is the newestt, I tried plugged in the battery many times (appr. 15..20x) (with two leds and 12,5+ volts) but the drone not started up - never... this is the problem. I have only 2 leds and absolutely not working battery. The assistant not sarted with this dead batt unfortunately. I tried many ways but nothing...
Sorry to hear that 😔 Unfortunately the battery may not be salvageable.
Hi Glen, will something like what you are showing sort a cell error warning?? I had that warning a few months back and DJI replaced the battery, I now have the cell error warning on one of my other batteries but as it’s eleven months old DJI won’t replace it!
What’s your thoughts on this please, have subbed to your channel. Dave in the UK.
David Hunter thank you for watching! I have not had to deal with that issue myself. It wouldn’t hurt to try any updates available to see if that cures the problem. However, it does sound like one or more of the cells in your battery is having issues. Sorry I wasn’t more of a help.
I have an authentication failure warning stopping me from using one battery even though it’s fully charged so will try this and let you know how I get on . Many thanks 👌👍
Thank you. Hope the fix comes easy for you.
Can you please send the link as I can’t seem to get the same dji page that displays on your video. All the best Dave
Forget the last message, found it and going through the process now, many thanks, hopefully it will fix the issue 🤔🏴
Sorry for the late response, I’ve been at work and didn’t have time to look up the link. Thank you for letting me know the link is no longer working so I can update it 😊
Great tut man... wish I saw this before i fully discharged mine. now its dead.
Thank you, and thanks for watching! Sorry to hear about the battery. Hope it is still under warranty, they sure aren't cheep.
Thanks mate, yes it is still under warranty. Just a pain having to send it off and wait but could be worse. Happy flying !
I have the Fly More Combo, I always use to charge all the batteries together after use almost 100% of them. Some months ago the battery "A" start to appear an error message on control and also on app, when I try to charge it, it doesn't charge properly. Months ago I solve the problem updating the firmware, but at this time it doesn't work anymore. I already downgrade the firmware, reset to factory settings, update the firmware again, but it doesn't fix the problem. I suppose that the battery goes to the space and I will need to buy a new one. In Brazil, nothing works well, so, I can't contact DJI because they will not help me. Thanks for your video.
Sorry to hear that. I’ve had mine for over a year now so I’m wondering how long the batteries will last before I have to replace them. Still happy with the Mavic though, I got some cool footage of whales up close a few weeks ago when my family and I went to the beach! Totally awesome!!
My battery is completely discharged so I can’t update it this way unfortunately. I sent the battery back along with the aircraft and RC as they all bricked after a failed firmware update. They returned the drone and RC fixed, but the battery was not fixed..
That’s a bummer. Hopefully they will replace the battery for you. Sorry this wasn’t a help.
My battery freeze but while updating it drain out and now it's completely discharged what can I do?!
Sorry to hear that. Unfortunately once the battery fully drains in that condition it will no longer charge. You’ll have to replace the battery.
Hi, I must have tried removing the battery about 30 times and every time it reboots I still don't get the uncompatible firmware message that you get? - and just like you say when I click the upgrade button it goes to 100% but then says about the battery not being more than 50% charged. Any other ideas or hints on how to get it to show me that message please :-)
I would also try unplugging the usb cable, powering on the mavic by inserting the battery and then plugging the usb cable back in after the mavic boots up. Hope this does it for you. Let me know if you have any further questions. Thanks for watching.
Hi, yes I will try that then, I downloaded the assistant software on to my computer last night and was trying for about 2 hours with it, I haven't been able to use the app with it because even the 2 lights have now gone out (so I think its totally flat) i'll give it a whirl at the weekend - fingers crossed :-)
Glenn, I can’t get the Mavic to turn on so software can’t find the drone attached to computer. Do you know how to bypass that?
Does your battery still have a charge?
No sir.
Unfortunately you need a battery with a charge in order to get the computer to recognize the Mavic. If the battery is having the same issue mine had there is no way to update or charge it after it has lost its charge. Sorry for the bad news 😒
Thanks Glenn. I emailed DJI. Hopefully they’ll replace it. Be well sir. Thank you for your help.
Your very welcome 🙂
Had my drone stored for the winter and after charging and attempting to fly, only one of my three batteries worked...the other two gave me the dreaded 'Battery Error' and even after updating my Mavic, the problem still exists.
That’s a bummer, I’ve been worried as my Mavic ages that things might start giving out as well. Thanks for watching, if you find a fix please let everyone know.
Same thing, I have one battery stored onboard the drone and two in the bag. The onboard battery is fine but the other two are dead. They originally blinked one light 16 times when I attempted to charge, then an occasional single blink. Now both are completely dead. I’ve tried putting them in refrigerator, 24 hour charging - nothing works. Anyone have any suggestions for repair?
Tried updates Glen! Didn’t clear the problem! That’s two batteries failed within 11 months and I’m not a happy bunny! As DJI keep telling me the warranty has run out after 6 months! I hate them!!!
David Hunter that’s a bummer man! I’ve heard that their customer service is not that great. Sorry to hear the bad news, I was hoping you’d say it was fixed. If you find a solution please let me know.
hello sir. wat if you drain the battery? and the dji assistant cannot connect to my dji because the battery that have issue is lowbat. thanks alot
Romie John Bañares unfortunately once the battery drains there is no way to charge it again when it's stuck in programming mode (at least not that I'm aware of). I would contact DJI and see if they will warranty it or walk you through a different charging method. Sorry I didn't have better news for you, please share if you find a way to charge it again. Thanks for watching!
ruclips.net/video/KanecTdwCGw/видео.html
now this was a more appropriate answer.
my mavic pro cant update it bring log failed please guyz help me
Sorry to hear that your battery is having issues. Unfortunately if it won't accept the update or the procedure in this video there is not much you can do. The only other option is to send the battery for repair or replace it. Probably not the answer you are looking for but thanks for watching.
Hi Glenn, just found your video, is this applicable to Mavic 2 Pro/zoom batteries? Thanks, love to buy you coffee!
for a bricked bms?
Hmm 🤔 I’m not sure if it would work on the Mavic 2 Pro. However this fix is basically for the BMS so it’s worth a try. Really it’s about the only option other than replacement or sending it in for repair. Wish I had a better answer for you. Thanks for watching!
Hi! i have the same problem, i do all the steps that you say, but i don't know what happed my mavic don´t tunr on!!! the light 2 and 3 still on green.... :(
i put the battery on the mavic and don´t turn on instantly, i press the sequence to turn on and nothing happend, i dont know what i can do, can you help me please!
+xkastiel Thanks for watching! When you plug inn the mavic to the computer does the computer recognize it?
Glen Reed no, the pc dont reconice the mavic, i see other videos and y realize when the people put the battery auntomaticly mavic turn on, but my mavic dont turn on. I dont know if i need press and espesific secuence on the power botton :(
Unfortunately if the Mavic wont power up you will need to send it in for warranty as there is no way that I know of to program it with powering on first. Let me know if you find an alternate way of doing it. You might give DJI a call and see if they have another workaround. Sorry I couldn't help any further
:(
i try with another battery and turn on! i think maybe the battery than i need to fix dont have enough charge to turn on the mavic... well, i call dji. Thanks for the help :D
my rc won't download the latest firmware update very time i try it says update failed. any help? i tried switching cables, uninstalling assistant 2 and everything
+Jose Velez have you tried using the app instead of DJI assistant?
it doesn't connect to anything, any help? it just stays at connecting
how can i update it through the app when its doesn't connect to the drone?
+Jose Velez are you having the same battery issue described in this video?
no not really just curious of you would know about my problem
Saved my life lol
Glad I could help 🙂 Thanks for watching!
Im stll unable to update as getting failed and saying battery must be greater then 50% and i am not getting firmware detecable message also.What should i do now...Please help me out.
Are you trying to update through the mobile app or the desktop app?
@@GlenReed I'm updating through desktop
Unfortunately at that point the only thing you can do is contact DJI customer support.
@@GlenReed Thank you so much sir
Your very welcome! Sorry I couldn’t help further. Thanks again for watching 🙂
I bought a second hand battery off of the internet, with this problem. Except when it arrived the board was 100% dead, would not charge either from the dji hub. The battery I bought as a project for £15 the previous owner had hacked the battery out of the box. We charged the battery directly from a large volt. / amp controllable power supply. The hardware holds a full charge. The board no lights. Now you have. A thick red and black power cable to the cells and four telemetry lines three red one black. All can be disconnected. However upon cutting the red / black and disconnecting the telemetry the error reverts back to the guy in the video. I suspect even when "fully " discharged the main board is holding its memory, there is no on board battery but 4x buck converters and two surface mount pic controllers. Somehow you need to fully discharge the battery. Th mavic to battery connector can read zero volts but the battery to board lines can be at 12 volts, th board controls the output to the mavic. So now I am going to do the firmware upgrade, before my mavic battery mod project begins :-) good luck!
+Mark Willims Wow, sounds like quite a project! Thanks for sharing and thanks for watching!
Will this also work with the Spark battery ??
I wish I could say it would but unfortunately I’ve never used the spark. It’s definitely worth the try though. Let me know if it works for you. Thanks for watching!
@@GlenReed it did work ... I just reset my battery that done that to me today ... thanks for the info
Your very welcome! This will help many others with the spark as well! Thanks for sharing 🙂
What can you do if you insert the battery and the Mavic pro will not turn on?
Does the battery light up?
@@GlenReed yes
I would try a different battery to see if the Mavic will power up with it. You may have an issue with the Mavic. You could also try installing the battery with and without the USB cable plugged into the Mavic to see if there is any change. I wish I had a better answer for you but I personally haven’t experienced that. Let me know if you get it working and how you fixed it. Thanks for watching 🙂.
@@GlenReed Hi Glen, Mavic powers up no problem with other batteries so it's just the update I need to try and sort.
(Easier said than done)
Well at least at this point your worst case senecio is a dead battery rather than a problem with the Mavic itself. Definitely let me know if you get this fixed. Thanks again for taking the time to comment 🙂!
Exactly what happend to us. But the Update was interrupted by a "battery update error" and could not complete. Probabely because the battery is almost empty and must be at least at 50%.
The battery definitely needs to have a good charge. For me this happened when the battery was fully charged.
@@GlenReed DJI just confirmed it. Our battery is broken and not so intelligent anymore. Even after fully charging, the update did not work and it continued behaving strangely. Sad!
I just got the Mavic Pro Fly more combo and charged all the batteries. I did everything like your supposed to. I flew all three batteries after they were charged. I went to charge them all again and one battery would not come back on or take a charge. No lights on it nothing just like it was dead. The batteries were not dropped or were ever crashed right out of the box. Just one flight and dead. I've let DJI know so it is in the process. I'm wondering if that is a firmware issue. I'm just trying to get all the info I can about this problem that I'm having. Not sure it will help my problem but maybe somebody watching can help. BTW, Great job on your video.
plutonium235 Sorry to hear that. I wouldn’t think it’s a firmware issue, sounds more like a failed battery. Hopefully they take care of it for you. Good thing you got the fly more combo, I’ve heard they take some time to replace them. Thanks for watching 🙂
It's not an extension file, it's an executable file. When you click on it, it executes itself.
Thank you! I appreciate you taking the time to correct me.
Had the same problem with a fresh from the box never flown Mavic and battery. Sadly, this procedure didn't work for me - the battery is still in the two-middle-lights state. Working with DJI on getting a replacement. (Their customer support is ridiculous - they want multiple images, screen shots, and even a short movie showing the problem. Given how widespread the issue is, all of that constitutes an unnecessary PITA - just replace the freaking battery already, sheesh.)
+J Lawrence Buell iv Wow, what a bummer! Sorry to hear that happened. I've heard a bit about their customer service being difficult. Did you get any extra batteries or was that your only one?
I bought the Fly More combo, and a spare battery besides, so I was still able to go flying.
DJI's customer service is trying to be helpful but the process is ludicrous. Now that they have my images and the videos, they agree that I qualify for a replacement. But rather than send me a new battery and a label to use to return the bad one in that box, I have to fill out a very detailed Word document they provided and send that in with proof of purchase (in spite of having provided proof of purchase with the original ticket). Unquestionably the most cumbersome defective product return process I have ever run into.
Geeezzz, what a hassle! I hope I never have to deal with warranty! Glad you had a extra battery though, would have been a real disappointment to have to wait to fly it. It would be nice if the sent the new one first with a return label for the original battery like a lot of other place do.
Great video, but hard to hear you with the background music ;-)
Tony Rödin Thanks for watching and thanks for the feedback! Its a difficult balance as every device plays things differently, definitely something I will keep in consideration for the next video :) Happy Thanksgiving!
I had a full battery .then I watched it update to 2 lights I said o shit . Then it stopped and went back to 4 lights
WOW it used some power updating
LARRY D I agree, every time a new update comes out I get a littler nervous during the process. Thanks for watching, I really appreciate the feedback!
I feel that I’m fighting a loosing battle! I had another support guy email me with the same answer as the first guy!
What niggles me is. Two batteries in eleven months faulty with Cell broken, what ever that means, and only 10 minutes flying time total!!!
No hard landings or crashes or any sign of damage! It’s down to bad quality and workmanship that’s what pees me off! “It’s beyond my control” Glen, and they won’t admit it! They will be sending me a form to me to fill out on how they handled my case! Well it won’t be nice what I put on that form!! I really feel I’m being Ripped off! The drone won’t be a year old until 12 June!
Anyway Glen will let you know of the outcome buddy!
my battery had the same issue. but now it wont even charge and im unable to perform the above task. Any ideas anyone ?
+shakir ishak Thanks for watching! Are the lights still blinking on the battery or is the battery completely depleted?
mine is completely depleted =(
Luiz Fernando Araújo unfortunately once depleted there's no way to charge it or program it. Sorry to hear that, hopefully you still have warranty.
I m not sure. how can I check warranty? thanks for answering
Luiz Fernando Araújo I would give Dji a call, or see if your warranty info is on the website.
This just happened to me today smh
Thanks for watching hope the video helped you fix it!
Thanks to RUclips and your video got it fixed THANKS!!!!!!
Did you really call a windows executable an EXTENSION?! *Rewind*play* Oh god you did...
#stupidityShouldHurt
Yes I did 🙃. Thanks for taking the time to correct me. Have a blessed day! #WordsCanHurt
DJI is such crap