RETURN Ebay Buyer Switched Out My Good Item for Their Bad Item (What to Do How to Prevent)
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- Опубликовано: 30 авг 2022
- What you should do if a bad Ebay buyer switched out their used or broken item for your good item when they opened up a claim and shipped the item back to you? I'll show you what to do and how to prevent this in the future. #ebay #ebayseller
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here is a good quality "do not remove" sticker of the same size and quality I show in this video. You can get on Amazon here amzn.to/3tR8BNx HelpingHermit is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a way for websites to earn advertising revenues by advertising and linking to Amazon
This may get a little long-winded so bear with me. I literally lost my eBay account over stunts like this and so did my brother.
One of my favorites was i sent a guy a Superman Bank battery operated. When the guy received it he claimed that the battery operated feature didn't work. I was informed by eBay when she filed a claim that I had to pay for return shipping if I wanted the item back. As soon as the guy opened the case eBay automatically took the money out of my PayPal account instantly as soon as the case was open the money was taken out of my account and put on hold. i ended up not being able to get the item back because of the shipping if I told you how much it would have cost for me to have it mailed back you dropped it. It was costing basically almost double what it cost me to mail it I forget what their reasoning was for the shipping to be so high to return it. And I had incidents like that several times. I kept being informed by eBay that I have to pay for return shipping not the buyer. So anytime somebody wanted to open a claim about something not being as described or not working it became a common stunt that both me and my brother were dealing with on eBay.
Another issue we both had was stuff being destroyed in the mail no matter how you packaged it. I had a guy by seven I think was the number of portable typewriters that I had listed each of these typewriters came in a metal box where they were Airline transport typewriters from like the 1940s and 50s. The guy pissed and whined and moaned about the shipping like a little baby and I ended up having to mail three or four in a box and you don't want to know how heavy one of those was let alone four in a box. Now remember each of these typewriters is in a metal enclosed travelling case designed to be bounced around in the cargo hold of an airplane LOL. When he received the two boxes he claimed all of them were damaged bent and non-functional and even took pictures and this particular case I ended up going through a quite a massive ordeal with the postal system where I had the stuff insured but needless to say they didn't want to pay for the insurance I had pictures everything before it was mailed and he had pictures of it being damaged Postal Service tried to claim it was because of the way I packed the stuff. Bear in mind it was typewriters inside metal cases in order to do the damage that had been done either one of the delivery vehicles had been in a major car accident or somebody had put them in something and physically compacted them like a garbage compactor kind of compacted. Each one of the metal cases was twisted and crunched and the typewriter inside parts of the typewriter were bent which is Quite a feat to accomplish.
Aside from those typewriters I lost track of how many record players got smashed in the mail some of these were two and three hundred dollar turntables or more expensive where I literally had them packed one box inside of another wrapped in bubble wrap and they kept arriving half their original size like the boxes had been in a trash compactor and in each case the turntable was in small plastic bits barely even recognizable. Lost track how many times that happened to me or my brother.
Same thing happened with five different Commodore monitors each time we try to mail a Commodore monitor they get wrecked in the mail no matter how you pack them.
Last going off I lost my eBay account due to a postal strike about 10 years ago here in Canada. We were literally told by eBay Canada we were not to stop any other eBay listings and we wouldn't be penalised by the postal strike. I had my eBay seller privileges terminated due to large numbers of item not received cases. I lost track of how many people reported their item not being received! This was give or take 8 or 10 years ago at this point. I repeatedly contacted eBay customer support about this even as long as two years after the fact and kept being told there's nothing we can do about it all decisions are final they're made by the algorithm this was years ago believe it or not they claimed none of these decisions were made by people and they were made by a computer program at eBay and once your seller account got terminated they can't simply allow you to have another account get a new one or reactivate your seller privileges once it's gone it's gone the automated system has spoken.
My brother went through a similar situation a few years later during the second postal strike here in Canada again he ended up losing his account because eBay wouldn't allow sellers to stop their listings till after the strike and we just kept getting one thing after another about stuff not being delivered. There was also a situation where I lost around $400 where eBay and PayPal screwed up.
Guy basically played fast and loose on a very expensive Nintendo. According to the postal system the guy refused about delivery according to the buyer the item had never been delivered to their house and they didn't refuse it. In total the guy got three refunds he got a refund from eBay and double refund from PayPal. I still don't know how exactly this took place but he got a $200 refund from eBay which they build my PayPal account and then PayPal gave him a refund where he opened a case with PayPal besides the case he opened with eBay and I still don't know how he got two separate refunds from PayPal it cost me around $400 or $600 altogether not including I had to pay over $100 to The Postal System where the item got returned without being claimed by the buyer. Again I argued with multiple people on the phone and kept being told everything's automated nothing we can do you're on your own and PayPal was even more ignorant to the situation.
As of last year I still can't get a new selling account on eBay where I'm told I can't list anything on eBay due to my suspension roughly 10 years ago.Between the first and second postal strike thousands of Canadians lost their selling accounts on eBay
I've shipped nearly 6k orders over a decade and got my first one of these today. Over a $5 vhs. Some people, incredible
I am always worry of new ebay accounts with low feedback. I sold a 500$ item to someone but thankfully had no issues. If you are selling electronics I would place tamper stickers on the actual serial label so if they try and rip it off it takes out the serial label and possibly 1 or 2 screw holes, it would clearly show the device is tampered with.
You could ban people with a low feedback years ago. But Ebay go rid of it.
they also have labels with unique serial numbers and if you try to take them off, a VOID message appears.
That personal message is a nice touch. And it does make a difference.
I don't usually leave comments behind but this video was a very very good video. It added a few new ideas to my idea collection of things to do to prevent scammers. Thank you
Very important to make sure serial numbers, or other unique identifiers are included in listing photos,and/or otherwise documented, and maintained for your protection.
A good idea is recoding yourself opening up the package when it returns and taking a picture of the weight of the shipping label
Yup that saved me a while back. Sold an argon laser and they shipped a broken cofee pot back and the weight was nowhere even close. 🤬
I do that with anything worth $50 and up. If I buy something or sell something, I record every box opening.
Great video had same problem with modem.. had serial number . Modem was returned and was defective one not even same model. And buyer had registered my modem . Was able to show he reregistered my modem returned wrong item and ebay still did not refund my money . Than buyer trashed me on ebay. So they not always fair with fraud. Scary what people will do to scam you. For 1 year i posted what happened in every item i had listing so everyone could see what he did . Till my review changed back to 100%
Sometimes when I buy from someone on eBay or a similar site I get a nice thank you note I notice. It may be also a copy of the ebay invoice or listing
That sucks. Ive been there before. Its really annoying. Make sure you note serial numbers before shipping and video packaging and unpacking the return.
love the sticker idea
My biggest problem I have had as a buyer is broken items due to lack of any commonsense packing. So far the damage was not enough to make any claim but I just advised the sellers. One was like a bit apathetic about it and the other offered a full replacement sent of the item. I did not take advantage of that since the item was something I could still glue and it would look OK, and the apathetic one the sale was great bargain and I found replacements for the broken parts with not little cost and some effort, and the rest can be glued back on. I had to agree in this case of 35 items that yes they might have been that way before the seller even sent them to me. Used items can have these issues.
Great video!
I've been doing E-baying for many years now and so far on the seller side for me I only had one bad concerning problems person. Here is the story My niece had this little purse she got at one of the local thrift stores but decided she did not want it but from the brand of it she was sure it was worth some bigger money. I did a some looking around research on the item and and posted it for her at a worthwhile starting price with many pictures. It gets sold and a lady in the military bought it and had claimed it had a tear in the inside and that she thought it was a knock of the brand. I offered a refund but I wanted to see it is person and she was close enough it could have worked out. E-bay went back and forth with me and I even made the comment that E-bay is like a yard sale I had no idea if I allowed them to send it back that now I would get the knock off and not the one I mailed to her, so That is what I wanted to meet in person. She eventually let it go and made a slightly nice comment about it. However I don't think I want to sell an item I' m not familiar with again like some exotic brand purse.
Item quality is a new problem I ran into recently but the item was low cost. The problem was the item pictured and the one sent were of the same type of item but the MFG was very different. Without getting to deep the problem was it was a small vacuum device the one pictured had a cylinder that was about the same diameter the whole way, the one I got had a tapered diameter meaning the higher it went up the smaller the cylinder was inside. Problem with this was that the cylinder was a thin plastic and would crack, and then the vacuum seal was not broken, making the item now trash.. For a 10 to 20 dollar item there is not much that can be done but tell the seller and the seller does what they want. They sent me one replacement of the same type when I had two cracked ones. I went to another seller and found slightly better ones.
If you are just starting your Ebay business I would highly recommend a scale to weigh your packages. You want a scale that is compact but will at least weigh up to 25 pounds. You can get the same DYMO scale that I have had for 8 years and still going off of Amazon here amzn.to/3RSkHOk HelpingHermit is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a way for websites to earn advertising revenues by advertising and linking to Amazon
If you're selling an electronic, most have serial numbers you could take pictures of to prevent this
It doesn't matter. They will still lie and Ebay will initially take their side. You have to fight it. In my case a buyer sent a completely different hard drive. He could have sent me a rock and Ebay would have taken his side. This has been an issue with Ebay since the beginning.
They will just say “they didn’t send me what they said they were sending”. Like you could literally video tape you packaging the item, driving to the post office, giving it to the guy behind the counter, and getting a receipt all in one take with no cut aways and eBay would still take the buyers side.
I had Vietnamese guy do this to me with a laptop. They got a new laptop out of me, and then they sent me back one with cigarette burns and a different serial number.
Even if the item is just a few dollars it is still about keeping the buyer honest or at least trying anyhow. Sadly this is a thing that happens to some brick and mortar stores. It is usually when there are two items that look similar but one is a better one.
That do not remove sticker is a good idea.
I must be really lucky. In 20 years plus i have not had a bad buyer. As a hobby i started buying expensive hi fi components just to try in my home system as i wanted to experience brands such as Pass, Mcintosh and others. Some European hifi brands are simply sublime and easily surpass USA premium names. Soon these things were building up in a spare room and I started selling them on ebay. Not a single dodgy buyer. I then started buying items just to sell for a small profit. Ive been very lucky ad i hear about ebay scams and thats why I watched this video to learn how they do it.
Thanks this just happened to me. Sold a $200 Holland Mold Ceramic Christmas tree and the guy said the bottom part was broken in a dozen pieces. He took pics and I can tell it wasn't the same. It was an Atlantic mold rather then Holland. I asked for more pics to confirm and then he sent pics of the item in the same shape it was sent. So his pictures contradicted what he originally took of the broken ones along what he described when opening the case.I hope it's enough proof because I forgot to get insurance on the item. I was gonna call ebay monday rather then mentioning him trying to pull a fast one. Is it better to confront the buyer first about the situation before calling?
since he already opened the case respond to the case and dont even contact him. He already knows the game. Just respond in the bottom the buyer "sent different item". Can you put his ebay user name i this comment? So I can look up his past feedback? I won't disclose it to others.
@@HelpingHermit yeah his username is bkoral2110. He only has one other review which is positive. But he mentioned he had others of similar products and wanted to add my larger one to the collection. He sent pics of 3 different ones for some reason. One shattered, one chipped and the one I sent. He's claiming they are all the same one but I think there is obvious proof... Just doesn't make sense. I didn't accept the return yet. Wanted to explain the situation to eBay first and have them look at the pictures. It should definitely be in my favor. It's messed up how people do this. The money is needed too so its a pretty shitty situation. Appreciate the info you gave. Was wondering what to do in this scenario. Been selling for years but it's the 1st time something like this happened.
@@wokeone8387 I just had to refund a guy back $500 for something he said was damaged that was in the pictures. The part that was damaged was so minor I did not even notice it. And it did not affect the product at all. The part of the item that was damaged was $8.00 I offered a partial refund for $20 and it got declined. So pissed. I did get it back in the condition I sold it. It is a 20 year old Carburetor for a ATV that is no longer made.
It sucks to lose that money but I know I will sell it again no problem. I just have to do better with my descriptions and noting it all down. I am also purchasing little stickers with arrows that I will use to ID any and all damage, blemishes etc.
The do not remove sticker is only so good of an idea. Any buyer looking to scam people all the time could just buy some themselves, but i suppose there are many different stickers, so they would have to buy a lot of them to match the ones you sent them. Its certainly better than nothing, but I would think documenting serial numbers would be the best way, at least for things that have serial numbers.
thought of this before. Most of the time they are not going through the whole process of finding the exact sticker. Plus the sticker is conveying that you are watching.
I have a question friend I recently sold a brand new still in the pack unopened Remington 40 volt battery to a bar on eBay he received it on February 25th and this morning I got up and had a refund request to return the item and he had opened the item sent me pictures and saying that the battery would not charge and I believe with all of my heart that he swapped the good battery out with another one I almost know he did 100% because I've sold several of these and I've had no issues at all with the ones that I've sold is there any way that I can get out of having to issue this guy a refund? I even have a video of me inspecting the package showing that it was not opened and that it was packaged carefully which I do this on all my cells now if they're big sales $50 or over so I've got the video showing that it was brand new still in the pack and I even had it listed as so but since he received it opened it waited this long and is now wanting a refund saying it will not charge Will I still have to give him a refund?
well if you see that he did switch it out report him number one. You can only do this so many times that Ebay will flag your account if enough sellers complain. Did he open up a case? If not and he returns it without opening up a case its possible he is trying to go under the radar. If you see that he switched it out refuse to refund him and force him to open up a case so its documented. Then respond to the case saying that the buyer didn't send the right item out. Ebay will then say you don't have enough evidence, but then you do an appeal and its a good possibility that ebay will refund you for the credit. Unfortunately this comes from ebay and not the buyer. But the point is you put your foot in the sand. Don't worry about a negative feedback if you know 100 percent the buyer stole from you. Whats right is right.
@@HelpingHermit Thank you for your information and help buddy
I know this is an old comment but it should be known that if ebay refuses to rule in your favor and after appeal makes you refund, even if you have proof, that is now a criminal case and cyber crime unit will investigate it, they get in touch with the police in the county of the perpetrator, if there's a history of fraud they can get a search warrant. When you call ebay to notify them that you opened a criminal case, and tell them the case number, suddenly the seller is empowered, gets the entire transaction voided and removed and fully refunded, no evidence it ever happened. They do that to limit their liability, because if they were found ignoring evidence and making you take the loss, they would be risking litigation because it's a violation of fair conduct and you can sue them. It's interstate wire fraud too.
I can’t find those stickers 😢
Dealing with this bullshit now. Brand new watch sitting in my draw for 15 years and forgotten about coz ugly. The buyer claims its faulty and sends me pics of a super worn watch with scratches and gives me a LONG message and says somone must have been wearing the watch without me knowing........ But the box it came in is solid shape so its not like the box got smashed during post so0o0o0o. He also claims he knows what he is looking at as he has HUNDREDS of watches. So im guessing he just wanted to replace a shitty watch and replace it with a new one I sold him for free.
yes, make sure you appeal the case and fight it.
Are those tamper proof? can someone with a heatgun and razors transfer the sticker to a defective item.
these are tamper proof
The only way is to film yourself packing any expensive items you sell including serial numbers, etc. Film all the way until and including affixing the label. If they send the item back again film yourself opening it. Ebay says that is the only way you will win against a scamster.
At 2:14 - it would be funny to tell the scammer that you are eager to send them money as fast as possible, but they mistakenly sent the wrong item (of course reply with photo proof). You know it was just an innocent mistake and they are not a scammer. Even offer to refund the moment they send you a picture of the original item with new tracking #. You can wait to refund once the item arrives and then reply saying you were sick or out of town the past few days.
Take a picture of serial number in a way that you can see it in the listing if you zoom in the picture but don't make it that obvious.
When does eBay give their money back?
I have a situation where I sold a very expensive pair of earrings. The buyer had one feedback, so that’s my mistake for letting the sale go through and not canceling it will never do it again, but they filed a claim saying that wasn’t as described they uploaded pictures, and it’s of a different item in a completely different box not the same as my item, I respond in the messages, saying that the photos that they are uploading or not my item to begin with, and they’re trying to steal my expensive item, I upload pictures of the day I sent the item as well as my listing pictures, showing that there’s no comparison, I haven’t excepted the return yet, but I have until the end of the day today to do so, when will eBay take the money out of my account? If I except the return, I know that I’m not going to get my item back based on the photos they uploaded, so it’s a bait and switch, so do I have time after they sent back the default package before eBay, refund the money to them so that I can file an appeal
What ever happened in your case? I just got into the exact situation over a nice pair of leather boots but she just made claims without sending me pictures. I told her request a refund and send them back. She has yet to open or file for a refund. It’s my first time dealing with a dishonest customer and it’s very deflating.
@@missmermaid6249 I ended up, threatening them with the FBI website, they ended up sending back my actual earrings, and they waited until the very last minute, so I know they were trying to pull some thing, I waited until the very last minute to accept return per eBay rules. Thankfully, they did return my earrings, but eBay most definitely gave them their money back once the return showed delivered after 48 hours in your case if they haven’t filed for a return or a refund in 30 days from delivery date, they can’t. there are no returns after 30 days regardless, but if they do open a claim before the 30 days is up, and if they don’t send back your item, or if they send back an item, that’s not yours, as soon as the return shows delivered call eBay immediately and let them know that the item returned is not yours , let them know you filed a fraud report with the FBI internet scam report and/or a police report and they have to protect you under seller protection. Period! Hope this helps
@@missmermaid6249 also, should be after the 30 days and they file a dispute with their credit card company, if the credit card company finds to be in their favor, which 99% of the time they will, once that closes. Also call eBay let them know you filed a police report because the item you received back was not yours, and they have to protect you under seller protection on that also, I think that’s the biggest scam of all. I made a comment to one of the reps one day, when that happened to me, somebody stole somebody’s credit card and bought some thing and filed a dispute with the card company of “wasn’t my charge” or “unknown charge” and I said, let me get this right, so if I go out and buy a $45,000 car on my credit card and I call my credit card company to dispute they’re gonna give me my money back I get to keep the car?? I was like what the heck that doesn’t make any sense? And of course I was just being a smart ass, because you can’t go buy a car on a credit card and file a dispute and win, and Think you’re gonna keep a while car, buy by golly if it’s An online shopping site, that’s a whole different story.
@@jeanne1019 First thank you for replying! I’m new to selling and I don’t even know how to call eBay. They don’t make it easy. The claims she made were so shocking because she’d requested pics of the soles (of boots) and they’re pristine but now claims they’re falling off. I’m trying to remain professional even though I know she’s lying. I told her send a return request and once I receive them I’ll issue a refund…..crickets…because she wants to keep them, she said so. Thank you again for replying. I’ll see how it plays out but crickets on her end worry me. I know how they can get around it and eventually get what they want. Thanks for the wonderful tips. I will use them as this unfolds. I feel it coming for some reason. I felt it before she bought them but didn’t listen to my intuition. This isn’t the end.
@@missmermaid6249 fortunately, most of the buyers on eBay are legit and professional, but there are a handful that are just like this, stand strong do not give her her money back until your boots get returned, and In exact condition you sent them, if you get to a point where you’re not sure what to do. Let me know. I’m happy to help walk you through it. Even if it’s after the 30 days they can file a dispute with her credit card company but again, if that happens, let it all play through and once the credit card company decides for their customer there is still a way for you under seller protection.
It is very hard to call eBay, but if you scroll down to the bottom and hit chat, you’re going to get an automated agent, but… If you type in the search engine agent, it will give you the option to have eBay call you
According to the Federal Trade Commission (FTC), "warranty void if removed" stickers are illegal in the United States, and companies cannot automatically void warranties if you use an independent service. The 1975 Magnuson-Moss Warranty Act requires that you can open your electronics without voiding the warranty, regardless of what the warranty says
not on used items.
Warranty void stickers are just that, but serial number stickers can be used to prevent fraud, be sure to video the actual packing of the item as well making sure to note the weight. It's unlikely that a scammer will even try to match the weight.
This happened to me today. How do I not take a loss?
Do I just appeal and state the buyer switched an item out on me? I have over 90 items sold with 100% positive feedback.
if I know the buyer is dishonest I do not care if at the end I dont have 100 percent positive. Integrity is all we have in this world and I would fight for what is right if i 100 percent know they are trying to steal from me.
@@HelpingHermit The buyer's profile says he's in another country. I think the buyer had the item shipped to a US address, and then had a contact ship the item to him overseas. If this is the case, I can't be held liable for damages and intermediate handling.
Have you seen this before? If so, does Ebay recognize this happening?
Sold a dark blue prizm football card and he’s saying I sent him a light blue. Going through it now. Buyers always win unfortunately
Man these people are dirty. I sold a laptop to someone on ebay. pristine condition. it was my daily laptop i took care of. same day it was delivered he opens a return request that said the screen was glitching. i went back and forth with him and finally accepted the return so I can inspect the laptop for parts switching, tampering, etc....he says he will keep using the laptop and return it when hes ready. WHAT!!!!!! it took him 16 days to drop the return off and today its on its way back to me. Hes clearly abusing the ebay return limit. i dont know why ebay gives buyers almost a month to return an item. This guy says the screen wasnt working but admitted he will be using the laptop until hes ready to return it. How does that make sense. Once i get it, i will be checking it thoroughly. I am pretty sure he damaged it or switched it with a broken one or broken parts he already had. Screw returning 50%. I am fighting this one. Ebay listing pics clearly shows the screen in perfect working condition with no cracks or anything of the sort. Shipped it with bubble wrap and in the oem laptop box with a bigger box. I will not be refunding this guy anything.
I only see options to mark as received and send refund. Do I have to press mark as received in order to enable the option to appeal? eBay help files are not really clear on that
honestly I use to buy broken and used laptops on ebay and flip them on craigslist buy the dozen. It's very possible that what he is saying is true. I would inspect the laptop first but you may just have to eat this one and pay for the shipping both ways, then resell it as is to recoup some of your money. Ebay is a long form game and you need to keep your emotions at check and think of it from a business side. Think about how much money you can make with ebay on the long term. THis loss I would eat unless I knew it was just blatant. Most people don't know how to switch out screens.
I've been scammed as a buyer and as a seller on eBay. There are simply too many dishonest people on eBay, and a normal person can't afford to stand to all of them. I found much better to buy things elsewhere, and gift the stuff I don't need anymore to some grateful family and friends...
😢
I stopped selling electronics goods after a scammer sent back a used and burnt out item. A swapped out the item took place.
I'd recover the files, passwords, banking info, on his old hard drive, and then ask him what they're worth.
Having this happen to me right now except with a playing card. didn’t even send back the same card… just a junk random card.
What happened to the case? Did you get your money back?
@@marlantonidelosreyes2773 not yet. eBay wants me to print out a document that states I didn’t get back what I sold and then I have to sign it. I’ll do that tomorrow and when they come back with their final decision I’ll comment again.
@@stravocado hello, did you get your money back?
thats why i never sell shit online people are scummy, i'm a good ebayer i pay for what i buy i don't like scamming sellers they have bills, kids and a family to support this is how people make their living. but KARMA a bitch it comes back to them ALWAYS!!!!
@@stanislavmelnichenko8835 Nope. eBay sided with the buyer who mind you, didn’t even contact me about the whole thing. just made a false complaint. even got hit with some random $20 fee when they refunded the buyer🤦♂️
People ruin everything. eBay should always be a great experience. Sigh
Screw Ebay they always favor the buyer. I got screwed out of a processor I sold. The buyer said it did not work.They sent back drill bits instead. Ebay did not do a thing even rhough I sent pics of what I received.All they do is cater to scumbags.
Ebay sucks, like you said they can see the pictures of returned item is not same as dispatched But they still initially side with the buyer- Why Why Why- because they will eliminate many sellers from pursuing the claim. Ebay quality of service = below 1.
I have someone trying to return a 500 item. I suspect they're trying to send me back there junk item.
I asked them to send 6 pics of my item before they return it.
They are balking at sending pics so far.
I think they are trying to scam me.
I just need to make sure I get back what I sold so I can resell it.
whats their user ebay user name
@@HelpingHermit powersports808
I ended up getting them to send pics of the item I sold them so I can be sure it is not damaged and what we are getting back. It was just strange to ask for a full refund because what he noticed that was slightly damaged was $8 to replace. We offered to refund back $20 to cover the cost.
They declined. They have a feedback of over 2000. I suspect they just dont want it anymore and looked for ANYTHING to justify returning it.
Also what they noticed was in the pictures. I just need to be more particular when I am taking pics and pointing out all potential defects etc.
@@HelpingHermit I got the item back. It was not damaged and I already relisted. I think the buyer just wanted there money back and looked for anything as an excuse to return it even though what they claimed was INAD was in the pictures. I just need to do better in my descriptions.
What I am going to start doing is add stickers with arrows pointing to any and all damage. marks, scratches...whatever. I mostly sell atv, motorcycle parts used. And also have more information in the description. p
@@jcaashby3 yes they do this so they don't have to pay for return shipping. You just have to take take these hits as a seller. I'm glad he didn't steal the item from you
I'm in the same spot right now. I don't typically sell on ebay but have listed some things to make ends meet at the moment. I sold a $500 tea set and the buyer is saying it arrived broken. She sent a photo of 1 cup and saucer that was broke, but said everything was smashed. I offered a partial refund and then she wanted me to call her. I contacted ebay support and they said to file a claim with usps. I told her I wouldn't communicate outside ebay and have asked for photos of all the broken items together to make the usps claim and she has since gone silent. She is a seller and specializes in selling the name brand that my tea set is, Henri Bendell so I'm worried it's a scam but I don't want to think the worst of people, but I did read about bait and switch scams so I'm at a loss for what to do.
Electronic devices have serial numbers
What about if you dropshipped the item? Would Ebay still return you your money??
no, that is the risk of doing dropshipping
@@HelpingHermit This is a tricky one.
So I thought about shipping the item to me so that I have the item.
But the best case scenario I can see is Ebay refunding both sides as if no money transaction took place--HOWEVER, that still leaves me with a broken item that is not mine, so essentially I have had my expensive item stolen..
I called Ebay and they wouldn't answer the question of how they might resolve the issue of my item being stolen, only that they would refund.
So ho might the scenario play out after Ebay has played its part and I am still left with the scammer's item and not my own??
Even if I shipped the item to me and then sold it on Ebay, and took pictures and even video footage of the item, and the item's barcode, and even applied the stickers featured on your video, I feel the scammer would still scam me as Ebay wouldn't be able to take my item from the scammer and return it to me.
The only hope I see with this is if Ebay tells the scammer that unless they return MY item, after sending Ebay PROOF via photos and video footage of the item's unique barcode, PROOF that the item that the scammer sent me is NOT mine, that unless the scammer sends me back MY item, then Ebay will NOT refund the scammer, therefore, I would win because I would have the money that my item cost plus the profit.
eBay is basically a nest of vipers, these days. 😕
Sold a computer, scammer swapped the CPU with a CPU beat with a screwdriver & a bent corner, trashed the motherboard CPU socket pins. Packaging was a joke since the scammer didn't reuse my Dell box. So a $25 dollar CPU & a trashed motherboard. I pulled the SSD and put it into another computer & the scammer never even used the computer.
Just happened with me with a 1000 dollar Mandolin shipped in a hard case in a box with with Styrofoam and packing peanuts waiting for return in few days
There's no way that thing broke the case is really hard and I packed it well I'm fighting it they have 7 feedbacks and 2020 account I have 100 percent feedbacks out of 589 and a few thousand sales this yeae
I'll know if it's mine just had a shop tune it I'm all that jazz gonna bring it to the shop and have the guy look at it too I know it won't matter I'm regards to ebay but just fir when I report the jerk off
make sure you refuse the refund and physically call up Ebay. Also file a complaint with USPS and maybe do a police report.
So did you get paid?
17 year seller. We sell new underwear and get used underwear all the time. We MUST give them 50% of their money and eBay gives the rest back. We ALWAYs lose if we ask eBay to step in, you can count on it. Same with Amazon. They refund in full plus shipping both ways as soon as the PO scans it as SHIPPED, not delivered. We’ve never won an appeal on eBay.
i just this week had someone who switched out a good item for their bad and disputed with ebay and ebay paid for it and give me the money back and yes the buyer got to keep my good item. Im not sure why your account is different.
@@HelpingHermit I’m very glad to hear that. Our problem all these years has been the buyer saying NAD due to fit and it forces free shipping free returns. Few do it, but it ruins it for the honest folks.
Someone scammed me on ebay
He bought a ps4 from me! Then over 2 weeks later claim arrived damage item, and sent back a junkie ps4 that not even mine 😢
fight it. despite the claim that he sent something back different
Hi someone I think is trying it with me with an x box one x I'm just waiting to get it back he says not as described on photos or description he says loud rattling coming from inside it was quiet as when I sent him had it running hours to test it its obvious he switched it but I have photo evidence off console I'd number and I still have the box too
Lol why I don't do business with ebay. Scamming since 1995
Same happened to me and Ebay doesn't care what I have to say.
I have photos but can't reach responsible investigator who would look into my case.