The username to add to your block list is: hiddencreekgardens2013 I simply forgot that eBay does not display the entire username unless you are involved in the transaction.
It’s amazing this guy has 100% @850 feedbacks & has been with eBay since 2013, I wonder if he shares his account with other family members I’ve seen that in the past ! One lady years back told me her ex-husband was using her eBay account & had bought a item from me. *I currently have 14 blocked buyers on my account how many do you have ?
I appreciate your content and looking out for us sellers. It is hard enough out there trying to make a living without being scammed by people like this. Fighting back and filing claims against these types of people is always worth it, even if nothing gets done initially. If nothing else it shows a pattern for when the authorities finally decide to do something about it
What a bad person ... I am surprised he hasn't hit you with a negative yet since it seems to be his modus operandi. You can tell from the feedback he left (and the sellers replies) that this is not his first rodeo ... Here are some seller replies to negative feedbacks I found on his account: "Wouldn't give away the product, so leaves Negative even with above comment???" "I am an honest seller. I'd be happy to correct any errors in your order." "We think get item by free is unethical behavior!If anything pls contact us first" "Dear friend,I have solved this problem for you.Pls be honest." "Timely refund processed w/shipping. Messages ignored. Buyer 'kept' iron & box :("
Hmmm.... When I try to search for your item number on ebay I couldn't find it. Also, a google and eBay search would not lead me to this user. I had to use bing to find their profile. Yeah, they have left a LOT of negative feedback. Honestly more than one or two negatives left (only when for good reasons) are a red flag for me. Thanks for the name I definitely want to block people like this.
The only problem with blocking someone is that if theyre persistent enough or just wanna be a dick theyll just create another account. I had a problem approximately 10 years ago where I eventually had to call the buyer and verbally express to them that they were only 2 hours away from me. They tried to scam me and when they didn't win they got mad and started creating problems for me. Basically told them if you dont stop I will show up on your doorstep. They went away. Silly part is in thier Facebook profile pic they had a broken leg so I asked if they wanted the other one broken 😂 they tried to say that stalking was illegal but I reminded them that so is scamming people.
He is so patient & kind, I'd want to put them all over social media , it might not be the right thing to do but I think I would. You know their probably stealing other stuff too.
Oddly, EBay takes money from the seller and goes to extreme lengths to protect the buyer even when the seller provides obvious proof the buyer is pulling a scam.
eBay will rip off buyers too. I once had a parcel that didn't arrive, tracking number seemingly showed it was delivered but when I clicked "show more details" it was on its way back to the depo. The delivery guy had marked it delivered before knocking the door, a common thing during lockdown apparently. Both seller and eBay initially basically just said tuff shit it's been delivered until I challenged them proving photos of the more details screen.
You definitely did the right thing, Jon. We just can’t let buyers get away with scamming us. Otherwise, they will continue to scam others. Perhaps, EBay will listen more closely if other Sellers do the same thing. Customer Service did really help me with a similar case. It depends on who you get to help you.
Thanks, people like this get so used to pulling this kind of thing on Amazon they figure they can get away with it on ebay as well. Really sucks that ebay is going to help them complete their theft.
This is why I went on Amazon and purchased tamper stickers with individual serial numbers. I specialize in game systems and most have been opened for cleaning so no original warranty sticker. I place one externally and internally since I clean what I sell. Before someone returns one of those, they have to take a picture with their request. People love swapping motherboards.
Do you take pictures of every console with the stickers on them? Cause if you yourself don't have pictures before you sent the item then it's your word vs theres
@@adammonahan687 huh? I'm selling used consoles. My only concern is someone swapping the internals or the entire system. Why are you talking about warranty stickers not voiding warranty? If I sell you a console and you open it, you're not returning that item.
Based on the current system in place, if you used this or any other method, your only proving to yourself that you were scammed. I’m learning that special markings and proof of a swapped out item makes no difference to eBay.
Yes, it is the worst kind of scum, when they purchase our perfect items and switch it out with their broken dirty item and try to do a false return. Thank you for including the scammer's name ID; we have blocked them as well.
Always file a police report for fraud. Even if yours goes nowhere something will be done if more reports are filed. Don't enable thieves by being too lazy to report a crime. And always add EBAY as aiding and abetting the crime. If EBAY gets enough of those, they'll stop allowing this to happen and crack down on the crooks.
I was in a situation where I thought someone was trying to scam me. Some very expensive printer ink and paper for photo IDs. Person said I shipped a coffee maker I stead of his item. I contacted Ebay before even responding to him. I don't even sell items like that. Turned out I reused the "box" of a coffee maker.He never opened the box to look inside.I noticed the issue after a couple days of going back and forth and asked for photos. I'm glad I remained polite and professional the entire time.
Yes i got a buyer that swapped my authentic Coach bag for a fake and accused me of sending them the fake one. I had video of my packing and lots of detailed photos and video of me opening the return. Ebay sided with me based on the pictures i didnt even need to submit the video. But it was a frustrating and upsetting process just dealing with the buyer. Ebay was great.
So they are using Ebay to replace their crappy stuff for free because they know Ebay usually sides with the customer. I did see another seller that says that if anyone asks for a refund and he knows what he sent out was in good working order and what they are going to try to send back is likely something different he will tell them if you return the item I sent you and it matches exactly what I sent you including the bar code or serial number (he takes a pic of the serial number and bar code for his listings) then I will issue you a refund when I get it back. It seems to make them think twice about sending back if they know that they are going to try to pull a fast one and scam. It may not always work but maybe sometimes it does and in the incident he was talking about it did. And I am seeing this scam more and more in videos too. Sellers say they get back a crappy or broken item or the item they get back is completely different from what they sent.
I always worry about that when people open returns. I’m getting a lot of returns lately too… that’s definitely a swap out! Would love to preemptively ban that person from my store
Some buyers are definitely criminals. This has been the case since the beginning of commerce, but I think more people try to take advantage with the increase in the past couple decades of allowing customers to easily return things perpetuated by Wal-Mart's policies in the 90s and now online with Amazon. I worked as a cashier at wal-mart back in the 90s and remember them telling me stories about people bringing stuff back like old sewing machines in new sewing machine boxes and still getting a full refund. I also knew someone who had a shrink wrapping machine at home and bought a new CD-ROM drive, then put a brick in the box, shrink wrapped it and returned it. Can you imagine the next person that bought it?
Same exact thing happened to me a few weeks ago. Called eBay and they told me to take pictures to prove the fraudulent return and send them to the buyer along with the following message - "Due to fraudulent return refund will not be issued. eBay has been notified". I did that and never heard a peep from the buyer. It tied up my funds for 30 days but I never had to issue a refund.
I’m really sorry that happened to you, but glad you weren’t out hindered of dollars on this item. I am glad that you did make this video so everyone can learn the process.
It’s my biggest problem with eBay. Most times they will take the buyers side even when wrong. eBay should look at this buyer. If they have done this especially more than once they should be banned. Not fair to sellers.
I have seen things like this. There are some real dirtbag buyers. I was selling an item with a similar glass vessel which goes into a plastic base. Smelling a rat before shipping, I took it apart and with an etching tool put a number on it. Took pictures. When I got it back, broken, there was no number, oops
I sell on eBay, and I appreciate the things you guys all experience. My 10 year old computer needs an HD upgrade. In searching that our you can find what I have, which is a 1 Terabyte HE for less than $40. Once upgraded I plan on making all my packing into video format for both YT distribution and for protection, and I will add a simple notification in my ads. I too, had the 'arrived broken', even though it was never used, in the original container, and then bubbled and big boxed. It was just a $12-15 item, and that is when I devised my plan. Storing those videos on a 1TB HE partitioned just for that purpose will fill that HD in a decade or 2, if I never clean the HD. I personally, intend to just put up monthly eBay packaging videos as a storage, share method. In this case I would refer this history to eBay, as well.
Same thing happened to me. I sold a used vintage Nikon F100 camera for $245, I checked everything on the camera to make sure it was working properly, and everything was in working order. The buyer requested a return saying the battery tray clip broke when they opened it, and they sent me a picture. I know that it worked fine before I sent it. So they received a new battery tray that coincidentally is had to find for that model and expensive to replace. So they got a new one for the price of shipping $13.00. Unfortunately I can’t prove it.
Thanks for the video... I just had a swap out in July, buyer returned an old damaged tarnished totally different style set of napkin rings than they special occasion brand new ones ordered... I've only been selling not quite two years yet, I returned the money before checking the item cause I never had this happen and trusted the process... I'm out $28 plus shipping and returns admin fees on Amazon... they don't even have a block buyer option... on Ebay last year buyer returned a new with tags DKNY purse after using it without the tags no filling and dirty dusty on the inside, Ebay told me I didn't have to return the money my pics were clear and obvious, to go thru the report process then they returned the money 😮 ...Buyers like these are scummy and disgusting and vile... I need to get a thesaurus to adequately vent... its a disgrace.. thanks for putting them out there for us who don't have a channel ✌
Dude NO . This has happened to me more than once and everytime ive called in about it ebay has CLOSED the return with no refund to the buyer. If the first and second rep doesn't help you CALL back! Just had a CRAZY Try this yesterday in which they basically outed themselves in the messages. I pointed that out to the rep and they closed the return within minutes. They were actually laughing at the exchange between the buyer and I because it was for a brand new face cream i sold that they opened and said they tasted it! Freaking weirdos out there!
I think you 💯 did the right thing. Thank you for sharing how to block the person. Mean people stink. Information is a valuable tool. Thanks Jon! Say hi to Jenna 😊
I like what you’re saying there but you talk way too much stop repeating yourself get the point through. You’re the victim of a scammer. You don’t need to apologize to everybody if they’re offended and you’re afraid of them being offended then you’re not on the right channel.
I'm sorry this happened man. I'm soo tired of ebay's crap always giving it to the buyer they dont give a rat ass about us seller's. We make them money not the buyer's ebay is a walking lawsuit that's about to explode and go bankrupt
sold two cpu's to a tech buyer. he received the cpu's and msgs me and said they are defected. he filled a return thru ebay. i got both cpu's back and it wasnt the cpus i listed. numbers on both cpus are dffierent from my original cpus. i filed a complaint, attached photos of the orignal vs the returns...yet ebay sided with the buyer LOL seller protection??? anyway i called out the buyer thru ebay messeging about the cpus he returned me and different numbers on the cpus...buyer never responded to three of my msgs
I wouldn't trust eBay to do anything, right. I would definitely just give them half of their refund and don't compensate them for shipping. And that's about as good as it's going to get and then of course, you can dispute any negative feedback after the return is closed.
Good job w your pinned comment, bc it’s not slander if it’s true. However do NOT tell ppl online all over the world “if ur gonna do this don’t send back some working pieces & some used damaged pieces” you don’t need to be giving tips on how to scam ppl online. & lastly saying “I’m not gonna be able to tell you” sounds a lot like “i know HOW to get a US rep, but I’m not gonna tell you”. Which is extremely counterproductive
I'm sorry, I no longer trust eBay with my money. I'm going through a return right now and I will not refund this person. I sold an almost brand-new marker to this person, and he took it apart and stole the internals and trying to return with bogus pics that did not even go to my marker. Chrome trigger on my maker, and he showed a black broken trigger that he took off his broken marker and basically he showed the body of the marker completely destroyed. After I close out my other auctions, I will quite bay for good.
Why don't ebay sellers mark all sold items with a uv marker? Easy to tell if you get the genuine item back then if you're uv signature is on it. Would also be totally invisible to the buyer, unless you know were and how to look for your unique mark
I’m just finding this video now and realize it’s a year later but I just got ripped off for $35 for lipstick. I’m going to try this. I wonder if it will still work
It's just too easy and low risk for the buyer to pull off this type of scam. I don't have a business on ebay, I just sold old stuff in there from time to time when it's still in good condition and somebody else can use it but I feel is just not worth my time anymore. For items over a certain value there needs to be some sort of impartial arbiter, say for example at the post office, which for a reasonable fee at the very least verifies and certifies that what you're sending is what you listed.
You can list sold as is no returns accepted except the buyer only has to ask for a refund under the terms that item does not meet the description which forces a return
When this happens do you tell the customer in messaging that you are on to them, and that it was a swap out. Or do you avoid any messaging directly with them, and just go through the Ebay steps.
I sent an initial message to them when they filed the return. I never received a reply. This is what many scammers do, they do not directly communicate with the seller probably because they know they are in the wrong.
Same happened to me in April buyer bought $1000 DVD cleaning machine they received it and gave the email back of what’s this. They showed me pictures of an old decrepit machine stating that that’s what they got they sent it back. I filed the reports and Ebay said the buyer did nothing wrong, and gave them the money back.
I've looked at the buyers account and they still seem to be active under the same username, still making purchases and being left feedback, looks like ebay didn't really do anything when it comes to them, but at least it worked out in your favour (sort of).
A guy who sells on Amazon sold a fancy looking clock. One video was him unboxing some returns and when he opened the box for the clock, he pulled out an old worn out shoe. Pretty sad but at the same time the look on his face was priceless 🤣
Thanks for the information. I just blocked this buyer. As resellers, we need a way to let others know about con artists. You can't leave them negative feedback. If this person was a reseller, he/she should be ashamed of themselves. They know how hard reselling is without scammers. Thanks again dude.
Its frustrating and ebay continues to make it easier for buyers to scam us. eBay is so concerned of keeping up with Amazon and WalMart. I don't see alot of this in my 2 stores. I sell almost all USED stuff, seems to not be as big as an issue, but Its kinda of a Grin and Bear it, and just put up with it; this is modern retailing.
The difference is that Amazon and Walmart have skin in the game right along with us sellers with all their overhead. Ebay holds no inventory, no warehouses, no trucks and drivers. But for the most part expect us to just count scams & returns as a "cost of doing business". I know they sometimes cover those costs but you better be ready to fight for it. I'm hoping he sees this through after this buyer sent him a potential health hazard straight to his home 😠
I got $450😢 and i knew it was swapped out too just looking on the photos. She also sent me a diff. Packaging and shipping label photo. This is so frustrating. I just open a case on ebay. Well see what will happen.
Your experience was the same as my last "brick in a box" return. The two previous ones were no refund at all to the buyers. Ebay covered me 100%. The scammers probably won also.
Pretty sure I had a swap out buyer recently too. It was a toy that was new in the box and sitting in storage for decades and when he opened it, he said it was missing two large pieces of it.
Sellers need to leave the platform if EBAY doesn't want to be fair and do a Zoom conferencing. Have buyers and sellers and Ebay customer support on a 3 way ZOOM video conferencing call.
I had the same thing happen a few times on eBay. what you got to do is do the 50% refund, then call eBay and tell them you want to file a claim on the buyer sending you back a wrong item and that it was a false use of return. if done correctly you'll have a rep message you in your eBay inbox for evidence of your claim. if the rep you talked to files it correctly lol this may take a few try's lol ...but once reached out by a rep then follow the procedure given and provide photos of the evidence and also write in the message portion. once someone from eBay reviews it then you'll be refunded for the difference. ive had this happen 3 times of the 3 years selling on eBay. almost expecting it to happen once a year at this rate. but all 3 times ive been refunded and the buyer reported. now are they kicking these buyers off eBay? idk id hope so but probably not likely as it almost seems like eBay wants this to happen so their reps have something to do lmao
The rep did give me an email address to send my info to. Normally I would just move on but just to find out I may send an email to see what (if anything) will happen.
Hey Jon, what is that email?. We want to do something. It’s been a month and a week them saying (outsourcing)that we would get our 50% back and nothing
I just had a eBay purchase and right when I open the package, instead of a men’s blazer, I got a red and white printed dress. So I message the seller and sent a photo. The seller claimed he had sent the men’s blazer and never seen the dress before. The label said 1lb 5 ounces and I took to the post office and it weighed 13ounces and they claimed that’s the weight of the jacket and not the dress. But I’m thinking you may have weighed the jacket and still shipped the dress that was less weight and as long as the weight was under, USPS is not going to flag. So this goes both ways and really thought this seller os being honest. But bottom line, I didn’t buy a dress, whoever did the switch and why should I have to eat the cost?! Also I learn that eBay sided with me and I sent the item back yesterday. But I learn that if you say you didn’t get the item you ordered, eBay will support you and try to get your money back. So I was thinking for a minute like a scammer and all those items that was stolen, if I had said they sent me the wrong item, I wouldn’t have lost my money, but that’s being honest. But it’s a matter of wording to loose money or not and many are tired of loosing money . eBay sucks and have many issues that you have to wait on to to get fox like currently not being able to list bc your manual description won’t hold and wipe clean. So your only choice to be able to list from my phone os to use the AI description. I hate that bc you no longer can add you own touch to sell the item and turn into every other listing. Oh and they will tell you that you can add to the AI description, but it doesn’t work. Also when I won the case yesterday, they said to send back and I couldn’t find a return label. Then it said you can send it to your email and the pdf wouldn’t open. Then I called eBay and the agent said to wait 24-48 hours and I ask the agent in different ways about 5 times. But all day I was getting eBay messages to send the item back, so after work I decided to call eBay again and this new agent said eBay has been sending the return shipping label and you don’t need to wait 24 to 48 hours. So I said why did the other agent tell me that and he said he doesn’t know. He knows at least who I spoke with bc they say they took down the complaint and record all trans and calls. So he said if I still don’t see the return label in any of the messages, try is ring a desk top computer. So bc I don’t have a desktop computer, I called eBay again and explained everything again and they sent the label in the messages and I was thinking why didn’t the agent tell me that or the first agent. So I couldn’t see the label in eBay messaging, but saw in my email and was able to ship it back. So it can be a pain in the butt when you have a problem buy or problem sell and much of the problem is that eBay doesn’t keep up with the scammers and the scammers know that. It’s like having roaches but do nothing or very little to kill or bait them and it just grows and grows. eBay is now becoming a joke and why posh mark 30 second tv ad say you can lost in under 30 seconds bc of all the bs many are facing on eBay.
You are required to give a refund when you receive a return. With a swap out you are allowed to retain 50%. If you do nothing eBay will time out the return, give the buyer a full refund and give the seller a defect for not processing the refund.
Sorry this happened, I had it happen for first time in thousands of transactions as well in Dec.. to another BIG SELLER!!!! A return total switcheroo , not even attempting to fake a similar item. I called ebay, they put the case in "review." But after 24 hours I was so mad I called back and must have went ballistic enough they closed it BUT the buyer still got refunded and I kept my money. I was not going to do the 50% refund. However, if I were to do it again, I would do 50% refund. This buyer had sent me "weird" messages prior and once they got the item they turned up the crazy dial - but i saw the big feedback score, and thought ok, well they cant be totally wacko - WRONG.
Something I wish someone had told me when I first started selling on ebay is to NEVER EVER sell anything too expensive until you have a good amount of feedback. I was scammed multiple times with swapouts in the beginning and lost every case I opened because I hadn't yet built a reputation. It came down to my word against theirs so I had to eat it on every one of those cases. Years later with many many feedback under my belt buyers still try it but ebay sides with me every time because after 10 years on the platform it's clear that I'm an honest seller. Just a little tip for those who are new to the game ♡♡♡
I’m just learning this lol happened to me my first sale already lol 😂 and I put Atleast insurance on what I sell just in case something gets lost and it’s under 100 dollers . Somehow try and report it as lost or stolen . But this dude did the same thing to me with a pokemon card . Basically cried about the centering not being perfect and he only collects perfect cards lmfao 🤣 I literally put 5 pictures up of this card and close pictures so you could see the card was in great condition fresh out a pack with no damage . And I also listed card as near mint which means can still have flaws . A Gem mint card goes for more and would be a perfect card most likely graded . So I was explaining to him that near mint means the card can still have flaws meaning centering was not perfect but not bad at all and the card in near mint condition was 100 dollers . So he put down item not a described saying I didn’t out in discription that the card was off center in the print lmfao 🤣 so the picture should have shown the centering which blew my mind that he didn’t look at the pictures because they show it lol . So he said I was being difficult and a horrible seller and gave me bad review and blocked me . Just because I was explaining to him that the item was as listed and had no damage no scratches perfect corners everything was lovely about it centering off only a tad bit . So as a collector I know this is a card that’s only near mint and can have things that are not 100 perfect about it . I just expect it to be in good condition no dents or dings and I can make judgment on photos as far as centering and corners if I’m buying . So this was total scam lol dude changed card and I just did the 50 percent deduction and had to bite the bullet because they let them cry about anything . And I noticed these ppl scout for new sellers a lot .
I can feel your pain since I have been in the same situation. I sold a MacBook pro on eBay and the buyer swapped the motherboard from my computer. My computer would not turned on and screws were missing
Honestly, John, I'd just refund half their money minus shipping, report them to ebay and move on with my life🤷♂️ I've gotten to the point where I've accepted about a 2% return rate across the platforms I sell on and less than 1% will be fraud. I just focus on pushing out more product. Oh, and at least on ebay you can block the buyer!
The username to add to your block list is:
hiddencreekgardens2013
I simply forgot that eBay does not display the entire username unless you are involved in the transaction.
It’s amazing this guy has 100% @850 feedbacks & has been with eBay since 2013, I wonder if he shares his account with other family members I’ve seen that in the past !
One lady years back told me her ex-husband was using her eBay account & had bought a item from me. *I currently have 14 blocked buyers on my account how many do you have ?
Thanks blocking now
I appreciate your content and looking out for us sellers. It is hard enough out there trying to make a living without being scammed by people like this. Fighting back and filing claims against these types of people is always worth it, even if nothing gets done initially. If nothing else it shows a pattern for when the authorities finally decide to do something about it
What a bad person ... I am surprised he hasn't hit you with a negative yet since it seems to be his modus operandi.
You can tell from the feedback he left (and the sellers replies) that this is not his first rodeo ...
Here are some seller replies to negative feedbacks I found on his account:
"Wouldn't give away the product, so leaves Negative even with above comment???"
"I am an honest seller. I'd be happy to correct any errors in your order."
"We think get item by free is unethical behavior!If anything pls contact us first"
"Dear friend,I have solved this problem for you.Pls be honest."
"Timely refund processed w/shipping. Messages ignored. Buyer 'kept' iron & box :("
Hmmm.... When I try to search for your item number on ebay I couldn't find it. Also, a google and eBay search would not lead me to this user. I had to use bing to find their profile. Yeah, they have left a LOT of negative feedback. Honestly more than one or two negatives left (only when for good reasons) are a red flag for me. Thanks for the name I definitely want to block people like this.
It’s totally worth the hassle and expense to bring buyers like this to justice. I applaud your efforts.
The only problem with blocking someone is that if theyre persistent enough or just wanna be a dick theyll just create another account. I had a problem approximately 10 years ago where I eventually had to call the buyer and verbally express to them that they were only 2 hours away from me. They tried to scam me and when they didn't win they got mad and started creating problems for me. Basically told them if you dont stop I will show up on your doorstep. They went away. Silly part is in thier Facebook profile pic they had a broken leg so I asked if they wanted the other one broken 😂 they tried to say that stalking was illegal but I reminded them that so is scamming people.
Omg😂 good for you, what a turd😂
Makes my blood boil and its not even my transaction, so sorry this happened Jon. I SO hope eBay is watching this video.
He is so patient & kind, I'd want to put them all over social media , it might not be the right thing to do but I think I would. You know their probably stealing other stuff too.
They aren’t. They really don’t care.
Ebay could care less. This is not new, they do nothing to protect sellers more often than not.
Oddly, EBay takes money from the seller and goes to extreme lengths to protect the buyer even when the seller provides obvious proof the buyer is pulling a scam.
Us sellers are their customers.
eBay will rip off buyers too.
I once had a parcel that didn't arrive, tracking number seemingly showed it was delivered but when I clicked "show more details" it was on its way back to the depo.
The delivery guy had marked it delivered before knocking the door, a common thing during lockdown apparently.
Both seller and eBay initially basically just said tuff shit it's been delivered until I challenged them proving photos of the more details screen.
Facts
Reason why I do not leave feedback from buyers until they’ve sent me feedback.
You definitely did the right thing, Jon. We just can’t let buyers get away with scamming us. Otherwise, they will continue to scam others. Perhaps, EBay will listen more closely if other Sellers do the same thing. Customer Service did really help me with a similar case. It depends on who you get to help you.
Thanks, people like this get so used to pulling this kind of thing on Amazon they figure they can get away with it on ebay as well. Really sucks that ebay is going to help them complete their theft.
This is why I went on Amazon and purchased tamper stickers with individual serial numbers. I specialize in game systems and most have been opened for cleaning so no original warranty sticker. I place one externally and internally since I clean what I sell. Before someone returns one of those, they have to take a picture with their request. People love swapping motherboards.
Stickers on consoles can not void a warranty though...
Do you take pictures of every console with the stickers on them? Cause if you yourself don't have pictures before you sent the item then it's your word vs theres
@@adammonahan687 of course. They are listed with them. And they have to picture it when returning.
@@adammonahan687 huh? I'm selling used consoles. My only concern is someone swapping the internals or the entire system. Why are you talking about warranty stickers not voiding warranty? If I sell you a console and you open it, you're not returning that item.
Based on the current system in place, if you used this or any other method, your only proving to yourself that you were scammed. I’m learning that special markings and proof of a swapped out item makes no difference to eBay.
Yes, it is the worst kind of scum, when they purchase our perfect items and switch it out with their broken dirty item and try to do a false return. Thank you for including the scammer's name ID; we have blocked them as well.
Always file a police report for fraud. Even if yours goes nowhere something will be done if more reports are filed. Don't enable thieves by being too lazy to report a crime. And always add EBAY as aiding and abetting the crime. If EBAY gets enough of those, they'll stop allowing this to happen and crack down on the crooks.
You have their address. Sign them up for every mailing list you can.
I was in a situation where I thought someone was trying to scam me. Some very expensive printer ink and paper for photo IDs. Person said I shipped a coffee maker I stead of his item. I contacted Ebay before even responding to him. I don't even sell items like that. Turned out I reused the "box" of a coffee maker.He never opened the box to look inside.I noticed the issue after a couple days of going back and forth and asked for photos. I'm glad I remained polite and professional the entire time.
Yes i got a buyer that swapped my authentic Coach bag for a fake and accused me of sending them the fake one.
I had video of my packing and lots of detailed photos and video of me opening the return.
Ebay sided with me based on the pictures i didnt even need to submit the video.
But it was a frustrating and upsetting process just dealing with the buyer. Ebay was great.
So they are using Ebay to replace their crappy stuff for free because they know Ebay usually sides with the customer. I did see another seller that says that if anyone asks for a refund and he knows what he sent out was in good working order and what they are going to try to send back is likely something different he will tell them if you return the item I sent you and it matches exactly what I sent you including the bar code or serial number (he takes a pic of the serial number and bar code for his listings) then I will issue you a refund when I get it back. It seems to make them think twice about sending back if they know that they are going to try to pull a fast one and scam. It may not always work but maybe sometimes it does and in the incident he was talking about it did. And I am seeing this scam more and more in videos too. Sellers say they get back a crappy or broken item or the item they get back is completely different from what they sent.
I always worry about that when people open returns. I’m getting a lot of returns lately too… that’s definitely a swap out! Would love to preemptively ban that person from my store
I have given up on ebay, the fraud is so systemic it is just a waste of time.
Some buyers are definitely criminals. This has been the case since the beginning of commerce, but I think more people try to take advantage with the increase in the past couple decades of allowing customers to easily return things perpetuated by Wal-Mart's policies in the 90s and now online with Amazon. I worked as a cashier at wal-mart back in the 90s and remember them telling me stories about people bringing stuff back like old sewing machines in new sewing machine boxes and still getting a full refund. I also knew someone who had a shrink wrapping machine at home and bought a new CD-ROM drive, then put a brick in the box, shrink wrapped it and returned it. Can you imagine the next person that bought it?
Is there enough money left to be made in the accessories to list them? Thanks for sharing this story and yes, this guy is blocked.
I was wondering about the lid. To be honest I don't know what that round piece is. I will check into it and maybe post it in my other store.
I just had the same problem buyer sent back a different item with a broken button mine was new sealed in the box I blocked him & reported.
ANGUS YOUNG FOREVER!
@@jaketimbs3583 ❤👍🏽
😁😁😅😅😊😊 give me his name give me his adress
i got a Basball bat with his name on it🏏= 🤪
Same exact thing happened to me a few weeks ago. Called eBay and they told me to take pictures to prove the fraudulent return and send them to the buyer along with the following message - "Due to fraudulent return refund will not be issued. eBay has been notified". I did that and never heard a peep from the buyer. It tied up my funds for 30 days but I never had to issue a refund.
I’m really sorry that happened to you, but glad you weren’t out hindered of dollars on this item.
I am glad that you did make this video so everyone can learn the process.
It’s my biggest problem with eBay. Most times they will take the buyers side even when wrong. eBay should look at this buyer. If they have done this especially more than once they should be banned. Not fair to sellers.
I have seen things like this. There are some real dirtbag buyers. I was selling an item with a similar glass vessel which goes into a plastic base. Smelling a rat before shipping, I took it apart and with an etching tool put a number on it. Took pictures. When I got it back, broken, there was no number, oops
Ebay needs to let sellers leave NEGATIVE feedback for buyers! If I get a bad buyer I leave negative feedback under a positive title.
They tried that before and sellers took advantage of it and abused buyers who left legitimate negative feedback. eBay won’t ever go back.
Well when a customer leaves me false negative feedback they tell me to deal with it. So why isn't it the same.
I sell on eBay, and I appreciate the things you guys all experience.
My 10 year old computer needs an HD upgrade. In searching that our you can find what I have, which is a 1 Terabyte HE for less than $40.
Once upgraded I plan on making all my packing into video format for both YT distribution and for protection, and I will add a simple notification in my ads. I too, had the 'arrived broken', even though it was never used, in the original container, and then bubbled and big boxed. It was just a $12-15 item, and that is when I devised my plan.
Storing those videos on a 1TB HE partitioned just for that purpose will fill that HD in a decade or 2, if I never clean the HD.
I personally, intend to just put up monthly eBay packaging videos as a storage, share method.
In this case I would refer this history to eBay, as well.
Same thing happened to me. I sold a used vintage Nikon F100 camera for $245, I checked everything on the camera to make sure it was working properly, and everything was in working order. The buyer requested a return saying the battery tray clip broke when they opened it, and they sent me a picture. I know that it worked fine before I sent it. So they received a new battery tray that coincidentally is had to find for that model and expensive to replace. So they got a new one for the price of shipping $13.00. Unfortunately I can’t prove it.
Thanks for the video... I just had a swap out in July, buyer returned an old damaged tarnished totally different style set of napkin rings than they special occasion brand new ones ordered... I've only been selling not quite two years yet, I returned the money before checking the item cause I never had this happen and trusted the process... I'm out $28 plus shipping and returns admin fees on Amazon... they don't even have a block buyer option... on Ebay last year buyer returned a new with tags DKNY purse after using it without the tags no filling and dirty dusty on the inside, Ebay told me I didn't have to return the money my pics were clear and obvious, to go thru the report process then they returned the money 😮 ...Buyers like these are scummy and disgusting and vile... I need to get a thesaurus to adequately vent... its a disgrace.. thanks for putting them out there for us who don't have a channel ✌
Dude NO . This has happened to me more than once and everytime ive called in about it ebay has CLOSED the return with no refund to the buyer. If the first and second rep doesn't help you CALL back! Just had a CRAZY Try this yesterday in which they basically outed themselves in the messages. I pointed that out to the rep and they closed the return within minutes. They were actually laughing at the exchange between the buyer and I because it was for a brand new face cream i sold that they opened and said they tasted it! Freaking weirdos out there!
Yeah, I would've filed the claim. The pitcher is obviously used and at the very least tampered with at the bottom.
I think you 💯 did the right thing. Thank you for sharing how to block the person.
Mean people stink. Information is a valuable tool. Thanks Jon! Say hi to Jenna 😊
Will do
I like what you’re saying there but you talk way too much stop repeating yourself get the point through. You’re the victim of a scammer. You don’t need to apologize to everybody if they’re offended and you’re afraid of them being offended then you’re not on the right channel.
I'm sorry this happened man. I'm soo tired of ebay's crap always giving it to the buyer they dont give a rat ass about us seller's. We make them money not the buyer's ebay is a walking lawsuit that's about to explode and go bankrupt
sold two cpu's to a tech buyer. he received the cpu's and msgs me and said they are defected. he filled a return thru ebay. i got both cpu's back and it wasnt the cpus i listed. numbers on both cpus are dffierent from my original cpus. i filed a complaint, attached photos of the orignal vs the returns...yet ebay sided with the buyer LOL seller protection??? anyway i called out the buyer thru ebay messeging about the cpus he returned me and different numbers on the cpus...buyer never responded to three of my msgs
makes me too scared to sell my camear on ebay. i have an auction half way through with bidders but i am scared to get ripped off for a $2000 camera.
I wouldn't trust eBay to do anything, right. I would definitely just give them half of their refund and don't compensate them for shipping. And that's about as good as it's going to get and then of course, you can dispute any negative feedback after the return is closed.
Good job w your pinned comment, bc it’s not slander if it’s true. However do NOT tell ppl online all over the world “if ur gonna do this don’t send back some working pieces & some used damaged pieces” you don’t need to be giving tips on how to scam ppl online. & lastly saying “I’m not gonna be able to tell you” sounds a lot like “i know HOW to get a US rep, but I’m not gonna tell you”. Which is extremely counterproductive
I'm sorry, I no longer trust eBay with my money. I'm going through a return right now and I will not refund this person.
I sold an almost brand-new marker to this person, and he took it apart and stole the internals and trying to return with bogus pics
that did not even go to my marker. Chrome trigger on my maker, and he showed a black broken trigger that he took off his broken marker
and basically he showed the body of the marker completely destroyed. After I close out my other auctions, I will quite bay for good.
Why don't ebay sellers mark all sold items with a uv marker? Easy to tell if you get the genuine item back then if you're uv signature is on it. Would also be totally invisible to the buyer, unless you know were and how to look for your unique mark
I’m just finding this video now and realize it’s a year later but I just got ripped off for $35 for lipstick. I’m going to try this. I wonder if it will still work
Scammers disgust me
Thumbs up for you
It's just too easy and low risk for the buyer to pull off this type of scam. I don't have a business on ebay, I just sold old stuff in there from time to time when it's still in good condition and somebody else can use it but I feel is just not worth my time anymore. For items over a certain value there needs to be some sort of impartial arbiter, say for example at the post office, which for a reasonable fee at the very least verifies and certifies that what you're sending is what you listed.
In my opinion, this just proves it again ... Flipping AIN'T Easy !!!
There is no way to find the buyer's name from the item listing.
good job, I say keep it up we need to fight back even small ones. we had something similar, I'm just learning about this new way, thanks
Go get em!! My husband is a retired sheriff and even they had an internet fraud department that was always busy thanks to these people!
So go across the country and get ‘em?? Your husband them don’t do shytt!!! I got scammed numerous times no action! Stop the cap
contact the police or detective in their home town and file a complain...u have all the tools ready and press chargers...
do not throw it away just yet...hold to it...after u file the complain with the local police in their town u have a fisical evidence...
It’s the equivalent of shoplifting, they do realise what they’re doing is a crime right?
I use Sold As Is / No Returns Accepted in each listing and fingers crossed I have never had a swap out return.
You can list sold as is no returns accepted except the buyer only has to ask for a refund under the terms that item does not meet the description which forces a return
I mostly have problems with buyers also sellers. They know how to scam and get away with it
Going forward are you able to etch a sort of serial number so people can't do this?
When this happens do you tell the customer in messaging that you are on to them, and that it was a swap out. Or do you avoid any messaging directly with them, and just go through the Ebay steps.
I sent an initial message to them when they filed the return. I never received a reply. This is what many scammers do, they do not directly communicate with the seller probably because they know they are in the wrong.
Just let it go u won’t be able to do shyttt!! U just wasting time! Just stop using ebay it’s a scam company!!
I'm done with eBay they don't protect sellers charge high fee's
Same happened to me in April buyer bought $1000 DVD cleaning machine they received it and gave the email back of what’s this. They showed me pictures of an old decrepit machine stating that that’s what they got they sent it back. I filed the reports and Ebay said the buyer did nothing wrong, and gave them the money back.
Thank-you for taking the steps. If we all did this when swap out thefts are so clear…the crimes against us wold surely be cut down.
Besides the obvious moral dilemma what is to stop someone doing something like this
How about getting the address and going to see them in person? 😂
call a day move on scammers always win no mater if u seller ebay dont give a shit ab U .....
blocking that p.o.s. right now. We need a blocklist of these people somewhere
80 bucks for that trash is the real crime here
It sucks but it's 26 bucks gained not 30 lost. 😊👍
I've looked at the buyers account and they still seem to be active under the same username, still making purchases and being left feedback, looks like ebay didn't really do anything when it comes to them, but at least it worked out in your favour (sort of).
A guy who sells on Amazon sold a fancy looking clock. One video was him unboxing some returns and when he opened the box for the clock, he pulled out an old worn out shoe. Pretty sad but at the same time the look on his face was priceless 🤣
U are teaching how 2 scam. Even tho ur trying 2 help 😂
Fight, you work hard get your money back
Thanks for the information. I just blocked this buyer. As resellers, we need a way to let others know about con artists. You can't leave them negative feedback. If this person was a reseller, he/she should be ashamed of themselves. They know how hard reselling is without scammers. Thanks again dude.
Its frustrating and ebay continues to make it easier for buyers to scam us. eBay is so concerned of keeping up with Amazon and WalMart. I don't see alot of this in my 2 stores. I sell almost all USED stuff, seems to not be as big as an issue, but Its kinda of a Grin and Bear it, and just put up with it; this is modern retailing.
The difference is that Amazon and Walmart have skin in the game right along with us sellers with all their overhead. Ebay holds no inventory, no warehouses, no trucks and drivers. But for the most part expect us to just count scams & returns as a "cost of doing business". I know they sometimes cover those costs but you better be ready to fight for it. I'm hoping he sees this through after this buyer sent him a potential health hazard straight to his home 😠
Forgot - I was also ask to report the buyer for fraudulent returns.
Someone needs to start a discord and post these peoples username and first and last name
I got $450😢 and i knew it was swapped out too just looking on the photos. She also sent me a diff. Packaging and shipping label photo. This is so frustrating. I just open a case on ebay. Well see what will happen.
did you win
Your experience was the same as my last "brick in a box" return.
The two previous ones were no refund at all to the buyers. Ebay covered me 100%. The scammers probably won also.
I applaud your efforts to bring these people to justice for all of us smaller business owners.
The buyer will never be able to return the swap karma.
This just happened to me with a shady buyer!
Pretty sure I had a swap out buyer recently too. It was a toy that was new in the box and sitting in storage for decades and when he opened it, he said it was missing two large pieces of it.
I wouldnt have given them anything. Report them, block them. Obvious fraud. You pointed out the proof.
@@jaystengel7511 unfortunately if you take that kind of stance you will end up with defects that will hurt your account.
Problem is eBay doesn’t care.
Block all you want ,they have a nother account ready
If there’re no consequences they will never stop
Whats the point.they make other count
Just the fact that they accept half and not the shipping proves they’re scammers. Anyone returning a real scam item wouldn’t accept that.
Sellers need to leave the platform if EBAY doesn't want to be fair and do a Zoom conferencing.
Have buyers and sellers and Ebay customer support on a 3 way ZOOM video conferencing call.
They don’t have enough employees to handle all the potential disputes they would have to deal with.
I had the same thing happen a few times on eBay. what you got to do is do the 50% refund, then call eBay and tell them you want to file a claim on the buyer sending you back a wrong item and that it was a false use of return. if done correctly you'll have a rep message you in your eBay inbox for evidence of your claim. if the rep you talked to files it correctly lol this may take a few try's lol ...but once reached out by a rep then follow the procedure given and provide photos of the evidence and also write in the message portion. once someone from eBay reviews it then you'll be refunded for the difference. ive had this happen 3 times of the 3 years selling on eBay. almost expecting it to happen once a year at this rate. but all 3 times ive been refunded and the buyer reported. now are they kicking these buyers off eBay? idk id hope so but probably not likely as it almost seems like eBay wants this to happen so their reps have something to do lmao
The rep did give me an email address to send my info to. Normally I would just move on but just to find out I may send an email to see what (if anything) will happen.
Hey Jon, what is that email?. We want to do something. It’s been a month and a week them saying (outsourcing)that we would get our 50% back and nothing
First sale. Already dealing with a bum return. I’m done with eBay.
Don't give up so soon. This stuff happens but fortunately not as often as many make it sound like.
I just had a eBay purchase and right when I open the package, instead of a men’s blazer, I got a red and white printed dress. So I message the seller and sent a photo. The seller claimed he had sent the men’s blazer and never seen the dress before. The label said 1lb 5 ounces and I took to the post office and it weighed 13ounces and they claimed that’s the weight of the jacket and not the dress. But I’m thinking you may have weighed the jacket and still shipped the dress that was less weight and as long as the weight was under, USPS is not going to flag.
So this goes both ways and really thought this seller os being honest. But bottom line, I didn’t buy a dress, whoever did the switch and why should I have to eat the cost?! Also I learn that eBay sided with me and I sent the item back yesterday. But I learn that if you say you didn’t get the item you ordered, eBay will support you and try to get your money back. So I was thinking for a minute like a scammer and all those items that was stolen, if I had said they sent me the wrong item, I wouldn’t have lost my money, but that’s being honest. But it’s a matter of wording to loose money or not and many are tired of loosing money .
eBay sucks and have many issues that you have to wait on to to get fox like currently not being able to list bc your manual description won’t hold and wipe clean. So your only choice to be able to list from my phone os to use the AI description. I hate that bc you no longer can add you own touch to sell the item and turn into every other listing. Oh and they will tell you that you can add to the AI description, but it doesn’t work.
Also when I won the case yesterday, they said to send back and I couldn’t find a return label. Then it said you can send it to your email and the pdf wouldn’t open. Then I called eBay and the agent said to wait 24-48 hours and I ask the agent in different ways about 5 times.
But all day I was getting eBay messages to send the item back, so after work I decided to call eBay again and this new agent said eBay has been sending the return shipping label and you don’t need to wait 24 to 48 hours. So I said why did the other agent tell me that and he said he doesn’t know. He knows at least who I spoke with bc they say they took down the complaint and record all trans and calls.
So he said if I still don’t see the return label in any of the messages, try is ring a desk top computer.
So bc I don’t have a desktop computer, I called eBay again and explained everything again and they sent the label in the messages and I was thinking why didn’t the agent tell me that or the first agent. So I couldn’t see the label in eBay messaging, but saw in my email and was able to ship it back.
So it can be a pain in the butt when you have a problem buy or problem sell and much of the problem is that eBay doesn’t keep up with the scammers and the scammers know that.
It’s like having roaches but do nothing or very little to kill or bait them and it just grows and grows. eBay is now becoming a joke and why posh mark 30 second tv ad say you can lost in under 30 seconds bc of all the bs many are facing on eBay.
In fact, I’m gonna call eBay now to let them know what I experienced and all the time I’ve wasted,
Wait, why did you give the buy-- I mean scammer *any* money back?
If they sent you their old junk, why do they get a partial refund?
You are required to give a refund when you receive a return. With a swap out you are allowed to retain 50%. If you do nothing eBay will time out the return, give the buyer a full refund and give the seller a defect for not processing the refund.
Sorry this happened, I had it happen for first time in thousands of transactions as well in Dec.. to another BIG SELLER!!!! A return total switcheroo , not even attempting to fake a similar item. I called ebay, they put the case in "review." But after 24 hours I was so mad I called back and must have went ballistic enough they closed it BUT the buyer still got refunded and I kept my money. I was not going to do the 50% refund. However, if I were to do it again, I would do 50% refund. This buyer had sent me "weird" messages prior and once they got the item they turned up the crazy dial - but i saw the big feedback score, and thought ok, well they cant be totally wacko - WRONG.
Something I wish someone had told me when I first started selling on ebay is to NEVER EVER sell anything too expensive until you have a good amount of feedback. I was scammed multiple times with swapouts in the beginning and lost every case I opened because I hadn't yet built a reputation. It came down to my word against theirs so I had to eat it on every one of those cases. Years later with many many feedback under my belt buyers still try it but ebay sides with me every time because after 10 years on the platform it's clear that I'm an honest seller. Just a little tip for those who are new to the game ♡♡♡
Thanks for the tip.
I have been on eBay for 9.5 years with 100% feedback with thousands of sales and eBay still never sides with me on returns
@@moneyman8772 Wow. I think there must be more to that story.
I’m just learning this lol happened to me my first sale already lol 😂 and I put Atleast insurance on what I sell just in case something gets lost and it’s under 100 dollers . Somehow try and report it as lost or stolen . But this dude did the same thing to me with a pokemon card . Basically cried about the centering not being perfect and he only collects perfect cards lmfao 🤣 I literally put 5 pictures up of this card and close pictures so you could see the card was in great condition fresh out a pack with no damage . And I also listed card as near mint which means can still have flaws . A Gem mint card goes for more and would be a perfect card most likely graded . So I was explaining to him that near mint means the card can still have flaws meaning centering was not perfect but not bad at all and the card in near mint condition was 100 dollers . So he put down item not a described saying I didn’t out in discription that the card was off center in the print lmfao 🤣 so the picture should have shown the centering which blew my mind that he didn’t look at the pictures because they show it lol . So he said I was being difficult and a horrible seller and gave me bad review and blocked me . Just because I was explaining to him that the item was as listed and had no damage no scratches perfect corners everything was lovely about it centering off only a tad bit . So as a collector I know this is a card that’s only near mint and can have things that are not 100 perfect about it . I just expect it to be in good condition no dents or dings and I can make judgment on photos as far as centering and corners if I’m buying . So this was total scam lol dude changed card and I just did the 50 percent deduction and had to bite the bullet because they let them cry about anything . And I noticed these ppl scout for new sellers a lot .
lol how did it go wrong, the fraudster won out.
People go to far do that.thats a shame.
I can feel your pain since I have been in the same situation. I sold a MacBook pro on eBay and the buyer swapped the motherboard from my computer. My computer would not turned on and screws were missing
At least you can write is off as a loss on your taxes.....😉
Go one step further and communicate to the buyer that you have field you have reported this as a fraud report!
Honestly, John, I'd just refund half their money minus shipping, report them to ebay and move on with my life🤷♂️ I've gotten to the point where I've accepted about a 2% return rate across the platforms I sell on and less than 1% will be fraud. I just focus on pushing out more product. Oh, and at least on ebay you can block the buyer!
Without the channel being a factor I would have done the same.
@@FlippinAintEasy I get it. I appreciate your content👍
I searched using the item number but it said no matches, Help if you can, Have a blessed day.
This is older than 90 days so the item number wont show anymore.
Why would the scammer bother with a blender? Things appear to be getting desperate
Ive seen worse!
added him to my block list