The amount does seem pretty insignificant… but I’m sure it was the principal of the thing for this lady, not necessarily the amount. She felt like we were lying to her and stealing a few cents. To this day I remember that experience, so even when I “know I’m right” I still might be wrong. So I try to ask questions rather than reacting harshly 👍🏻
In this scenario, rather than admit you are right or wrong, it is apparent that this is a loyal customer. Go out to her car with a $20 gift certificate -- there are no losers now! Both of you win!!
@@srproductions8798 I don't think you do. The reason businesses give gift cards to customers for inconveniences is because it will draw the customer back more often. That -$20 will be made back fast. They're still making after-market profit either way
I like where you’re going with this @davidclark3195 I did apologize for the confusion and gave her meal no charge. After she left I pulled my truck into that spot until after lunch… then I changed out the LAST menu😅
@@srproductions8798as someone who owns a business, this is exactly how it works. I’d rather loose $20 today and keep a customer who gives me $2k/per year coming back instead of loosing $1,980 for the year and keeping my $20.
I work as a representative if a company as well. Whenever i get these service calls/complaints, I say rhe exact same thing because we did raise our prices or the card was charged extra by our system for the AMEX fees. If they still do not like what I stated previously, and tell them, you can either have the product or a refund including the card fee if need be. Most of the time, they'll take the product.
You got me there! I’ve never even taken an order on those headsets! When I worked in the stores the buttons were in the side of the computer and the headsets were attached with a chord😅
Развлечения
I want to know how you get the courage to argue with a businesses over less than 20 cents
Be a senior citizen on a fixed income.
@@zzanatos2001fixed income or not, being an ass is no excuse
The amount does seem pretty insignificant… but I’m sure it was the principal of the thing for this lady, not necessarily the amount. She felt like we were lying to her and stealing a few cents. To this day I remember that experience, so even when I “know I’m right” I still might be wrong. So I try to ask questions rather than reacting harshly 👍🏻
In this scenario, rather than admit you are right or wrong, it is apparent that this is a loyal customer. Go out to her car with a $20 gift certificate -- there are no losers now! Both of you win!!
Yes there is..the company wouldve lost 20 dollars...do you not know how business works...nothing is for free
@@srproductions8798 I don't think you do. The reason businesses give gift cards to customers for inconveniences is because it will draw the customer back more often. That -$20 will be made back fast. They're still making after-market profit either way
I like where you’re going with this @davidclark3195 I did apologize for the confusion and gave her meal no charge. After she left I pulled my truck into that spot until after lunch… then I changed out the LAST menu😅
@@srproductions8798as someone who owns a business, this is exactly how it works. I’d rather loose $20 today and keep a customer who gives me $2k/per year coming back instead of loosing $1,980 for the year and keeping my $20.
19 cents is preposterous to complain about.
I work as a representative if a company as well.
Whenever i get these service calls/complaints, I say rhe exact same thing because we did raise our prices or the card was charged extra by our system for the AMEX fees.
If they still do not like what I stated previously, and tell them, you can either have the product or a refund including the card fee if need be.
Most of the time, they'll take the product.
lol
why not just give her a complimentary discount and tell her next time the price will be up and be done with it.
I don’t know
Just give her that 20 cents. It’s cheaper than hospital bills.
Bro is clicking the wrong buttons on the headset
You got me there! I’ve never even taken an order on those headsets! When I worked in the stores the buttons were in the side of the computer and the headsets were attached with a chord😅
Neither its littley 6$ of theure a repeat customer just give it to them for free and imform them that its the price next time
It's a couple of cents, chill. Your markup is way higher that it can cover it, it's a return customer. Apologize and give them the meal for free.