What is the Role of a Restaurant Manager
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- Опубликовано: 13 июн 2016
- Restaurant Owners...I want to share with you exactly what the role of a restaurant manager is.
To learn more please either watch the video above or click the link below to read the transcript or listen to the podcast on my website.
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Thank you,
Ryan Gromfin
The Restaurant Boss
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I should show this to all new managers... most always say... I shouldn't have to babysit these people
That is exactly what they is babysitters...please do show this to your mangers. I also have an employee training classroom online if you are interested let me know.
hi Ryan I am interested to know about employees training classes, please guide me.
Hey Ryan as a Restaurant Manager of any Food & Beverage outlet, what are the ways to bring out and sell excess stock from the store & what are the ways to push slow moving products ?
The Restaurant Boss I’m interested too, how could I get it? Thank you
Agree, Eric ...this is an excellent guideline for our staff who are based in the countryside in Upington, Northern Cape, South Africa. They have not been exposed to a bit city hospitality industry, therefore this is nice and straight forward for them to follow :)
4 things that employees need out of restaurant managers:
1. Organization & structure
2. Rules are enforced equally with everybody
3. Tools to do the job properly
4. Commitment to success
The content analogy is superb. Thank you for this well-defined description of the role of restaurant managers. 🙌
You offer a great summary as well - thank you!
Amen I’ve been managing for 2 years now. I was one of the top servers for 4 years prior. I asked for the position because we kept hiring managers who were lazy and rude and didn’t do anything to help or lead. Now I’d say I’m the 1 manager of 3 total who is constantly coaching and problem solving in a shifts. It’s a vital role to make sure each shift is smooth and successful.
This is awesome and you totally get it! Keep up the great work!
I love the way you teach restaurant manager should be like what you say.
Good job. Did you increase the owners profit margin too?
13 years in the business and I can vow those are all wisdom pills right here!
Thanks so much!
Yeah and managers don't take wisdom pills or leadership classes
It is the supreme art of the teacher to awaken joy in creative expression and knowledge.
~ Albert Einstein
dude thanks for the great advise. i just got hired as a busser then promoted to manger in three days with no management experience i watch many of your videos thanks a lot you are very helpful. peace be upon you.
Hows that going?
Jesus that sounds horrible lol
Indeed ...is that even possible ?
@@goanguy09 god help that business
#Tim Parker lol
Im a waiter, the corporation came by and told me i should be manager!!!! 😁
I think god help you to be a manager!
I used this for my food service class home work to show my teacher
That's awesome, Avery! Glad it was helpful!
Spot on...how to deal with angry customers
Thank you!
I love this!! I am a new restaurant manager and this video was extremely helpful for me.
Great tips and advice! Thanks!
Hi Ryan, loved your video! I'm training to be a manager in a really fancy restaurant. Like you said on your video, lots of responsibilities and tasks to do every single day, but I'm loving it! Trying to learn everywhere I can to be successful! Thank you for the video, will be following you!
‘Managers are babysitters’. Thanks boss
The manager jop is to Make sure things are done
*day-by-day task by task*
4 things your employees need out of The manager :-
1. Organization and structure
2. The rules and they won't change (systems ,checklists..etc
3. Tools to do the jop quick and effective
4. Committment to success
As a new restaurant manager I found this VERY helpful. Thank you.
Hello Ryan! Chef Darian Bryan here, I'm opening a new restaurant in the next couple of weeks and would love to here from you. You are doing a really good job thank you.
Great analogies and description of the manager role. Any multi-unit business that has conducting managers thrive. The organization needs to make the decision early on if that’s the formula to follow because an orchestra will only have one conductor with an assistant ready to step in. Literally creates a fraction where the company has to “fund” the big number to get the small one. They must decide early how to handle the times there’s a mismatch where they accidentally placed a salesperson in the GM spot, or an operator, or social influencer.
As important as the GM role is, the leveled up roles are exponentially more responsible for the success of the manager level. This is where the management skills might need to atrophy a bit and make space for leadership. The two might have the same function and be responsible for an end result, but they are almost inversely related. It’s impossible to be the best at both.
Having leadership in each unit can be good as well so they could prepare assistants for a leadership role, and cross train the first seats for future assistants, while identifying the next first chair and always be using the bottom performers as an opportunity to delete and make space for an upgrade.
Some organizations do well with leaders running single units while assistants are developed into great managers.
I’m reality, if an organization wants to have multiple units, they’ll need to allow both. Forcing a leader to be the best manager will result in both an underperforming unit and eventually a vacant position if nobody, ie assitant mgt, isn’t fulfilling the role.
It’s as though the manager better describes a job that must be done. Much can be delegated but skmebkdy must do it and know that’s where their role is.
You can have the best line cooks in the business. But if you have the worst servers you’ll probably have the worst business in town, and if there’s no dish washers, they’ll literally be no business.
Ive seen good leaders come and go because they were put into GM spot with no one trained or prepared to do the manager role. I’ve also seen where time and space was allowed for the leader to develop the manager role. Once again though, it falls on upper management to recognize the environment and set up the line so it can still produce.
I have just been employed at a restaurant and slowly Transitioning With the current manager over the next 2 months to take over his position
That's great! I am happy to read that you are having such a slow transition so you can soak in everything you learn from shadowing the current manager. Good luck!
wow...excellent video bro,
pls upload lots of video, currently I'm a restaurant supervisor I want to become a manager..
Why did nobody ever tell me that? I mean really, nobody. Yes, they tell you to be humble, but that's about it. Just took a job, where six managers failed and left this year, well needed advice, thank you!
Ha ha, thanks for the honest comment.
thamk you so much for your content i do not know how you decided to be here but thank you for not being selfish. at places like south africa where theres not much training on this and it cost so much even after you have studied so much for many years, nothing gives. this channel will help me have confidence to apply
Hi! I am so happy to read this. It helps motivate me to keep going when I hear how what I am doing is helping others. Good luck with your applications!
Hi Ryan! I just started viewing you videos around 3 days ago and I couldn't stop. You are helping me a lot. I just got promoted as a manager so this is what I really needed. I am also dreaming of starting my own restaurant and I am using your videos to put myself in the right path. Thank you very much and hope you would continue doing this. Wishing you more success!
You are right
Just wanted to let you know that you are still the man and I’ve been watching your videos for years now. Thank you sir!
Wow! Thank you so much!!! Please let us know if there is a subject you'd like to see covered in a video.
Management 101. Clear and concise. Love these videos.I am a 38 year veteran here.
I have used several of your videos with my team. I LOVE the messages!!!
Great Kevin, have you seen my restaurant owners roadmap program. restaurantownersroadmap.com
God bless you lol... No managers act like this.. It's cool to be the Server that does the minimum
I was trained under an iron thumb. Management now days promotes certain things and does other things..
Great Content! Looking forward to own a restaurant and self manage for few years...
Shaun Ahsan I want to own my own fast food franchise
this video was shot 7 years ago but still very helpful for me today! Thank you
Hello! My name is Dana and I'll soon be a Kitchen Manager at Chipotle and your videos are very helpful!
Hi Donna! Congratulations on the new job! I am glad the videos are helpful. I have a lot of information that will be useful, so don't hesitate to come back again and again and again.
I'm just beginning my journey from server to restaurant manager and just wanted to say thanks for the great advice!
Hi Ryan. I worked as a teacher for many years and now stepping out of my comfort zone to explore the food business. I learned a lot from your videos. Thank you.
Awesome, so glad the videos help you out.
Thank you for being articulate. So refreshing. We signed up on your website. Looking forward to learning more valuable information from you.
Thank you and I am watching from Africa Ghana. I appreciate your work ❤
Thank YOU for being here!
-Dawn, Team TRB
best advice for manager role 👏
Thank you!
loved this!
I am so glad you liked it!
Hi Ryan, my role is ASM and give me few points to connect and control the staff in a good manner. Thank you.
thank you for your tips.. i really like the analogy, it make it easier to understand
Hey, Ryan! I’m applying to be promoted internally though my restaurant to be a manager. I just did a quick RUclips search on “restaurant manager skills” and your video was first. I love the music conductor analogy as to what a manager is.
I’m 24 and want to learn as much as possible to become a great leader. In my eyes, a great leader has people doing the right thing even when they’re not around. Some managers I’ve had in the past, people will say: “oh is around? Oh they’re not? Good!” And then start slacking off or bending/breaking the rules. I do the right thing when my manager isn’t around because they’ve taught me well! I strive to be like that.
It's all great pep talk,but very general...mgmt on the floor requires first and for most analyzing skills and overwatch...at the end of the day you summarize mistakes and tell them to employees and in the morning you do it at briefing for the other stuff too.
Thank you for your expertise Ryan.
It's really a nice video I've worked with cold stone creamery for 2years and 4months now am getting an interview to work as a food manager
Best of luck!
Thanks for the video. Can you upload some with interwievs with spicific thing that a restaurant manager should be doing !
We will add it to our list - thank you for the suggestion.
I must say well done, Your video are really good and very helpful!!
I'm helping with the opening of a new venue here in Sydney Australia (Operations / Restaurant Manager. This is my first restaurant olening, what would be your advice?
Thank you. Glad I could help.
I can hear your passion , that’s awesome . We all to put passion in our restaurants if you don’t have that you need to find a new job .
100%!!!
I'm new to our management team.. thank you for your knowledge
Hey i just become a supervisor at a kitchen bar and i really need some advice on what to do exactly thanks a lot, your video helps me.
Have you seen my online training program called Restaurant Owners Roadmap, it would be a huge help. therestaurantboss.com/ror
Great video about management and we all know that management will have to baby sit, but I think you forgot the most important thing which is leadership and most importantly training and crouching will alleviate the baby siting.
I think you should talk about leadership because it's very important for Manager to understand what it means.
I totally agree with you, they are different topics, management is babysitting, leadership is the developing of employees. I often hear people say "management and leadership" as if it was one, it is not. Thanks for you comment.
Thanks for the advice. One month in to being an owner and getting dialed in on the management. Thanks again.
Best of luck! Have you grabbed our free Restaurant Owners Toolkit yet?
therestaurantboss.com/toolkit
I own a restaurant and this is amazing advice.Thank you and I hope that you will keep on making these videos💪🏼
I'm moving into restaurant management after many years of FOH experience. I feel excited and confident in my abilities to manage in most areas. What I'm concerned about is how to deal with staff patiently when I have to tell them a third, fourth, fifth... time. Any tips for staying positive and patient with young / inexperienced staff?
I have been a restaurant manager for 17 years and I find it easiest to maintain and stick to my standards regardless if it's my best employee or my worst employee. If you play obvious favorites the rest of the staff will know..so..3 documented strikes(depending on the seriousness of each offense) and you're out. You as a manager should be molding a staff that will be able to fill in gaps where others fall. Servers are a dime a dozen..good cooks and bartenders are a bit harder to find..but it's best to cross train employees in arena's that they are interested in which the reward to you and your program is loyalty and a solid effort. Remember to stick to your guns. If you have to tell a staff member 3,4,5 times to do something chances are they lack respect for you or their jobs and they MUST be removed. You have to cut cancer before it spreads to the rest of the staff. YOU GOT THIS.
I am a performance improvement specialist/ learning expert and I am working on a case study for my MA degree at Concordia University in Montreal. Our client is a restaurant franchise. Your video helped us work and gather information. From an instructional designer point of view, I think you are doing a great job.
Hey buddy, I know my reply is old, but can you share the report with me or some data you gathered?
Hey , What graduatebdegrew or any 'other courses' are helpful to be In Performanxe Management field?
I'm about to take a new role in the restaurant industry as a Manager Trainee and I find your videos very helpful. Thank you so much.
Thanks for helping me understand my part and were I need to improve👍👍
You mean kitchen managers are not supposed to be dancing with the line cooks with music full blast??? Thats mine
Lol 😂
@@claytonmalliahindustries not restaurants the same, reason why i say this the kitchen manager i work for is cooking the line with us or he doing food prep or helping out on dish. i never see him walk the floor. he will poke his head out to see how busy we are thats it.
LmfAooo
You work at a Mexican restaurant?🤣
I am thinking about a new type of restaurants : eating-spots,
in eating-spots, food keeps changing, chefs also rotate,
this is opposed to current restaurants,
thanks to this rotation of food and chefs, eating-spots are way more powerful than restaurants.
along with that, there is an app,
people vote for the food that will be cooked in the next days.
menu is influenced by the live input of the people via an app.
Hey can you do a video on preparing for a Restaurant manager interview?
Thank you for the suggestion!
Yes that will be nice
great thanks
I appreciate you sharing your knowledge!
Thank you Ryan. This video was very helpful. I am a training manger and my goal is to teach employees of now days attitude
What's the nam of the restaurant you manage?
Hello i have a question so I have a manager interview this coming Tuesday and I'm nervous because this is my first job ever do you have any tips for me do you have anything you can say
Make sure they know you understand the business and how to be restaurant manager. If this is your first job, how are you going to prove that?
Hi, thanks for this video. I have learnt that constructive managing is different to finding fault today. Thanks very much.
Awesome bro, thanks im walking into my first kitchen manager job next week and need all the help I can get. I will for sure continue to watch your videos
I don't think management should be all about focusing on employees most of the day I think it's kind of ridiculous, employees don't want to be in a situation where they being watched and look over from the time they get there to the time they leave what kind of job is that.
ryan its very difficult working under any franchise restaurant
i hope He communicte with you, and you, know the difficulties and make a video about "how to work under a franchise with full enthusiasm and job satisfaction" :)
yes something like that
Tell me more about the specific struggles so I can create that video for you.
This is a good analogy of what the restaurant does !
Just graduated college with an associates degree in culinary management. I've watched a few of your videos and, they've really gain extra knowledge for the career field.
Can you come talk to my managers?!?
Absolutely! Check out this page. therestaurantboss.com/coaching/
Thanks, this is really helpful. I really needed help on this subject. I also need to learn more. Thank you once again
I love this video. it was really helpful and lll be checking your website out. Thanks again !
Hi am a restaurant supervisor
and I do pretty much what you just told
very well said keep it up
that's a great motivation
Thanks man it's superb and very helpfull 👍
This is very helpful, thank you Ryan!
Extremely helpful video. Keep them coming!
You are Amazing ,Thank you so much, It is true I worked 10 years ago as a baby sitter with 3 kids and I felt the same thing when I started managing a restaurant......
Awesome tips .love it thanks for the tips
Fabulous. So much to talk about. You do it so well.. Bravo
Thank you very much sir,I ve learnt a lot from you about restaurants.
Very helpful, thank you
Hello! I have an interview tomorrow for an Assistant Manager position at a restaurant. I found your video very helpful. Thank you.
Mr. Gromfin, I completely agree with your analogy of a "RM". Well briefed and learned as well.
Thanks 🙂
Hi I’m just starting the kitchen manager position very eye opening very helpy
Ty, I start as KM Monday. Your ideas are spot on. Your teaching style is amazing.
everything what you said....happened to me...took a lot to figure it out....and.control it...thanks I will following you for more info
Great video! This was very helpful.
Hey man I love your content and it has really helped me in my business
I should have to say to you your advice is very helpful for new comers
all your tips r so helpful!
This is awesome, thank you.
great video, for restaurants ...this is very true, as a manager you HAVE TO babysit
thank you it was so helpful
Great presentation
Thank you
lovely insights and great your views in the business.
Thank you Ryan, this was really Great.
God bless you brother.
i'm in manufacturing and your perspective definitely crosses over.I have worked in nice restaurants as a teenager and I'm looking at buying a restaurant and this very good. Its all babysitting.
Thanks Ryan. Your videos never disappoint. Your literally coaching me thru this venture.
Your welcome! So glad you are finding value in the content.
helpful video. thanks Ryan
Great insight. Thank you very much. Talking to from Nigeria
Thanks for the all knowledge sir
Respect from heart ❤
Respect from India 🇮🇳
This video was useful, thank you.
Hi...Im just about to start a new journey into the restaurant management field, and found this video very helpful. Going to watch some more now. :-)
Hi, you are great,really something to learn.thanx.
You took my definition of a good manager out of my mouth and thank you great info !!!
You're so welcome!
I do need some advice THOUGH because I am about to start a first time manager position which will open in July now it’s under construction so my question is how do I go about it and what’s the strategy of having people skill or do I have to tolerate their negative behavior in order to gain their respect!!! thanks
Excellent Video-thank you!