Pinned comment for future updates: -Feb 2024: after maintaining a very strict lint cleaning protocol, the machine is doing a sufficient job of drying our clothes. While I’d still say it leaves the laundry 1-5% damp, most of the time that’s fine and we’re making it work. -April 2024: This machine SUCKS! Stay far far away. We have been staying on top of every single maintenance tip and trick every single day (I literally manually clean and hand vacuum the lint screen after every single load), and what do you know, loads are STILL left completely soaked after a "drying cycle". Just pathetic. I stick a flashlight inside the "dryer vent" portal, and it looks filled up with lint gunk AGAIN, all over the blue fins, in the back corners, huge wet moist lint clogs, beyond unacceptable. Truly a defective machine that deserves a recall.
At end of video you said you were holding off calling service because you think you solved the problem. Was the solution the modification to seal the edges of the filter?
You have a one year warranty on this machine. Call Ge they will send a technician to troubleshoot. Mine was a what I call Lemon montage. Ge came to repair it over 3 times. It still didn’t work correctly. I was so upset after 3 months of no washer/dryer. When I called Ge I had no words I started crying. They ended up replacing with a brand new one. Just got it on Monday, so far no problems
Try this game changer - Turn the machine on, hit normal, then select timed dry for 1h 30 minutes. Then press and hold the normal button to save this as default. This completely solved for damp clothes and the machine still uses 1/3 of the energy of our old washer and dryer. I think the sensor dry option is way to liberal in determining when clothes are "dry" and hopefully this is something they can fix in a firmware update.
I was seeing A LOT of drying complaints all over the internet about this thing. Then I found a Reddit thread about it and someone noticed the manual said to not have the drain hose more than 7" into the drain and for the fit to not be too tight because it creates a siphon effect and kills the drying ability. There were a ton of people on that thread who checked their drain hose, the installers had just shoved the hose way down into the drain and once they pulled it back to spec, their machines started drying way better. I'm not saying this is the problem with yours, but something for people to keep in mind if they are having trouble with their machine drying their clothes.
You can clearly see in the video that his drain line is like 5" into the thing @ 9:02. These first gen units are clearly flawed. It's why new ones are adding a rinse cycle to all those parts that get gunked up. And washing down the soapy water and lint down the drain is going to plug your drains eventually so add in the cost of a plumber to rod the drain or your time to do it yourself.
@@ryqarst4690 all I know is that we have had ours for about 6 months now and it's been fantastic. Drying is not an issue for us and nothing has gotten clogged. We clean our lint filter every time we do a load and I clean the trap on the bottom of it about twice per month. So far there have been zero issues. I will be happy to admit if/when there is
Sorry you experienced this problem. We got our GE Profile all in one for around $1800 from Costco last November and love it. As others have posted, we did change our washing habits. Moved to more loads with smaller quantities than less large loads. Wash clothes of similar weight and material seems to help eg jeans with shirts will leave something damp. Since you don't have to transfer clothes, you can set the load up to start at 530 am and you will have dry clothes at 730 am. You save money on the electricity your old dryer used as well as the expense of reconditioning conditioned air that the old dryer vented out of the house. And this unit is much gentler on fabrics due to the lower heat. You will have noticed there is no static in the clothes which is a problem I faced with my old dryer. Keeping my fingers crossed that the machine continues to work, but I got the 5 year extended warranty from Costco "just in case". Thanks for sharing your experience! And good luck for the future!
I have had this washing machine since July 2023 and in the first days the clothes did not wash or dry well but it was because we did not know how to adjust the settings, once we understood how it works we have not had any problems. I'm glad I bought it.
Same, actually had to enable "Eco Dry" in the menu to keep from over-drying (oddly that menu option does not persist). With that setting though clothes come out as described, a quick shake and dry. Clothes are always hot. We do clean the filter after every use and do not see lint building up on the radiator fins, there is a little at the far end but nothing like shown in this video. Could be we tend to run smaller loads as there's only two of us.
Before watching this video. Let me just say. I absolutely love this machine. Its the best appliance in my home. No problems whatsoever. Just need constant filter cleaning and you are good
its amazing! My clothes are softer, smell better, are way cleaner. Stuff that was dingy white turned bright white after using this washer! There are very specific things that need be done and having the water drain exactly 7 inches down makes huge difference on how clothes dry A+++++ for my family after 6 months
I bought this from Best Buy back in August of 2023. I encountered the exact same problem initially with this thing not fully drying our clothes, but after a couple of software updates, our GE Profile always gets our clothes perfectly dry every time. No exaggeration! Completely dry, everytime! In our situation, only the big and bulky comforters are the exception. We no longer experience that damp feeling in our clothes using this machine like we always did right after the purchase. I don’t know what GE did in the software update, but this thing works perfect for us. I do feel like it runs longer to dry than before and I would assume that it may use more watts than advertised now. But I absolutely LOVE this thing with the current software that it’s been running on for months.
I cannot even get mine to connect to the app to do the updates! The app developer replied to my review of the app & blamed it on an outage at the server. I will try to download it again when GE delivers the new unit to me, so we'll see.
We've had one for 8 months. It's awesome. It's changed our lives so that we no longer schedule around laundry. I don't know what you are putting in each load, what products you put into the detergent/softener compartments or if you just have a bad unit, but this is not our experience. Also, I'd compare the "wet" laundry to a Bosch dishwasher. There is enough energy stored in any remaining moisture that taking the clothing out into a home environment flashes off any remaining moisture. You implication that shaking the clothes violently is over stated. Simply removing the clothes and flattening to fold will do the trick. RUclips watcher Beware!
Wow ! we have the total opposite experience. We purchased ours in November of 2023 and it’s been great. We paid 2000.00 from Lowe’s. We do use the extra dry option and it dries really well. I do vacuum out the inside of the filter assembly system monthly because the filter that comes with it sucks! Hope your experience gets better.
We've had ours a few months and it's changed how we do laundry. Early on we experimented after having some issues where some clothes were drying more than others. If you're having clothes not dry 100%, maybe try separating clothes by type a lot more. We've gone a little overboard, but have none of the issues you're experiencing. We always use the more dry option and add wrinkle care because we don't always get to it right away when done and it'll keep the drum spinning a few RPM while cooling off completely. Our clothes types are: t-shirts, towels, jeans, pants and sweatshirts, socks and underwear, whites, and delicates. It's just my wife and I and we do maybe three loads a week or so.
Even with a conventional dryer, you're supposed to clean the lint filter after every load. Letting it stay dirty will impact the performance of the machine.
Yes, but this is much involved. I cleaned mine out every single load. The filter doesnt capture the lint all the way and it blows it all around apparently making a mess inside by crucial parts
I did clean mine every load, even though it advertised that you didn’t have to do it every load, but it still didn’t work. Lemon clause. I just got my new one!
@@MysticPheonix369 It’s 3 times in Pennsylvania for anything. Three times as long as the first time (only the first) is within the warranty (for all those that are out of warranty now).
I agree with many other commenters. We’ve had this since November 2023 and it’s been a game changer. Played with the settings (I like the “more dry” feature) and do more frequent, smaller loads. We have a toddler in the house and I’m constantly doing laundry. This machine has been the best investment for our home.
I have the GE combo too and I’ve had it since November last year and I’ve had no issues the only thing I did was I added the more dry and after that my clothes came out completely dry And yes sometimes the lint will get pass the filter but what dryer doesn’t I would definitely have someone take a look at it because that is definitely strange if it’s not drying at all and you did deep clean the lint trap area so I think they’re just might be something malfunctioning Love your videos and hopefully you can get your combo fixed and hopefully you have a much better experience
How's your blue fins? Pull out the lint catcher and look right with a bright light. If those fins accumulate too much lint, it'll eventually stop drying as efficiently.
@@gosmond they are good. I have a long skinny soft brush that I use to clean the area once a month and clean the foam filter at the same time. We’ve never had any drying issues.
If you're having any issue with drying. Just use the more dry setting. Also make sure the lint filter is cleaned every time. No problems. Keep it updated also through phone app. I don't know why he had an issue but i had mine for 6 months. Works n drys perfect
There are so many variables. Types of clothing, mixed clothing, etc. I would absolutely not clean the filter every time, doing so will allow clumps of lint to get by the main filter onto the coil. I have modified the filter and zero lint gets by the cartridge. following the recommended notification, is sufficient, for I believed most people washing. Those with pets, may opt to do it sooner, but not every load, this will just cause more of a mess on the coil.
@@Kne2450 It’s all 100% removable. Look at what customers are going through with the lint issue getting worse after every Load washed. Also, people are damaging their coil by shoving vacuum cleaners in there. Even the brush can cause damage if you’re not careful. The solution is to make sure you have a clean coil to start with and then install the kit or make one up on your own and stop the problem from happening altogether. I’d like to see them fight me on the warranty issue personally on my own washer, Since my solution prevents damage, their factory unit creates damage. on their part, it’s all about the dollars. If you’re concerned about warranty, if the unit goes belly up, remove the strips, clean the rails, have them come over, serve them tea and cookies while they fix it. Some of us probably know more about the machine Thanks to Ben, and other channels out there then the installers or service techs who come to fix them. It’s a great machine when the kinks are worked out. First year model, you can expect many things to happen. The good news is, they could do over the air updates as far as wash cycles, and any software challenges.
@@Kne2450 the kit is removable if you need a warranty call.. I wouldn’t foresee it being a problem in my opinion, since it fixes a defect with the machines filter design which absolutely causes more issues.
Its a really great concept. I bought one in September 2023 and it is amazing to start a load and wake up to dry clothes. I also love the energy saving aspects to reduce costs. Unfortunately 3 months after getting mine, it stopped heating and I am now entering my 4th month of it not working after 4 visits from techs that aren't familiar with the machine (and we live near Atlanta so you wouldn't think that would be an issue), waiting for weeks on backordered parts, and now they are saying I need to have the entire heat exchanger replaced. My wife is frustrated beyond belief and I wish I had never purchased this unit. All I get is the runaround and no resolution from anyone. This morning she indicated that it isn't even draining all the water and there isn't a way to run just a spin cycle like you can with other units to try and get it to re-spin the clothes dry so we can then move them into our old dryer to dry them like we have been doing for the past 4 months. And yes, we have checked the drain filter isn't clogged, enough clearance, etc as well as have the 4 techs. I regrettably recommend you avoid this model.
You mentioned it already but Bens Appliances and Junk filter cartridge mod works well. Instead of electrical tape, I've been using clear silicon to seal the gaps around the black foam filter. When it's time to wash the foam filter, the clear silicon usually peels off in 2 or 3 long strands. After each use, I stick a Swiffer Duster with an extendable handle inside the filter compartment then thoroughly vacuum the filter cartridge. I've had my GE since Jan 2024 and still no ragrets.
We got ours from Costco in November of 2023 for under $2000 (including sales tax, delivery, hookup ...). I was experiencing similar issues with the lint build up. I crafted a 1" PVC pipe extension that attaches to my Dyson to clean the lint out and keep a flashlight next to GE Profile. Other than the crazy vacuuming maintenance, the GE Profile has been great. I knew going in that there would be issues -- I also watched Ben's Appliance before purchasing --so, I kept my original washer and dryer. I've only used my original unit twice. I really like your attachment with camera. I think I will make one of those instead. I still leave the door open until it fully dries. I also leave the filter out to let that compartment dry too.
I've had mine for almost a year. You definitely have to clean the filter after every load and wash the filter every couple weeks (if you do laundry every day). I also use a brush to clean out the cavity around the filter about once a month. The only time we have ever had problems with the clothes getting dry is when the load is larger than the recommended size in the instruction manual. This took some getting used to because it is less than half the load size we used in our previous washer. So we have to do more loads than with a standard washer and dryer. However, even with the extra maintenance and smaller loads, I am able to keep the laundry caught up which is something I have never been able to do with the two machine system. It just feels like less work overall.
I've had mine for about a year, and I have nothing but good things to say about it. I have no issues with loads drying, as long as you don't overfill the machine. If you are having issues with your combo, check your drain hose as others have suggested. If that appears fine, only fill up the machine up 2/3 of the way and try that out. If there's minimal airflow going around your cloths while drying, you will see poor drying performance. You will also have this problem with a traditional dryer.
I've had mine since October 20th of last year and I have a zero regrets. It does sound like something is wrong with yours, mine washes and dries almost perfectly each time there's only been a couple of times where one or two items weren't quite dry. This thing feels like the future and I couldn't be happier. Definitely get it looked at as soon as you can.
I agree wtih you. We don't do large loads and drying hasn't been a big issue for most clothes loads, only when putting in far too many towels or bathroom rugs. as for shaking each thing out, he is being very dramatic, I shake each thing exactly one time and it's fine. no need to stand there 30 seconds with each item.
I guess you didn't understand the no-air-vent concept. And no one told you about emptying the water out. You need to look into that. I've had the LG washer dryer for 7 years. Mine dries very well. At first, it feels moist, but you give it one shake and it's dry. It's humidity. You have to understand that the moist air is not going out of a vent. It stays in, but it dries, but not as fast. With the LG, you have the option of using an air vent, but I chose not to. Mine works fine. You have to empty the water out at least every other wash. Only takes a couple of minutes. It's worth not having to have a separate washer and dryer.
Dude, looking at your load size, I think that may be the issue…. You guys have it jammed packed full and mixed fabric types.. Of course your jeans are going to take longer than your cotton polos or synthetics.. when you mix them all together the sensors has a hard time figuring it out… Try smaller loads of like materials and you will be good… These units rock in smaller demand situations such as condos and apartments..
So sorry you had a bad experience. I've had my machine for a year and have never had an issue. I would never go back to a regular washer/dryer. The only modification I would love to see is a better seal around the filter (easily remedied) and maybe a trap door on top to make it easier to clean out the lint area when needed. I love mine!
We purchased our combo unit 11/2023 but it never really dried our clothes. Finally we couldn't take it anymore and called GE. GE sent out a service tech and diagnosed a bad heat pump. Heat pump replaced but still not working. We are now scheduled for another heat pump. Dealing with GE has been a terrible experience, and very stressful.
We’ve had ours since August 2023 and haven’t experienced any of those issues with the exception of all the lint build up inside the compartment. I vacuum it out about once a month. We would definitely purchase again though. We mostly use quick cycle, but use bulky bedding for comforters and keep the software up to date. My friend has two of them that they use almost daily. He said the one he bought last has drying issues and he has to put it on more dry. I hope you get your issues resolved. Best of luck.
we've had one for months now and haven't had any of these issues. they're barely damp and you really don't even need to shake them out when they're removed. just being in the air drys them out quick. I think it's more than worth the cost
What they need to do is have the Door Automatically Open after the Dry Cycle is Finished. That will let the remaining moisture evaporate instead of settling back on the cloths. Similar to what dishwasher manufactures are doing.
Sucks you got bad unit. I've been happy with mine. Works great and dries great. Obviously the lint issues are there, but that's minor and mine isn't that bad. One thing I can say is don't mix towels with regular stuff and don't overload it. Mine did come with a scratched door. GE sceduled a visit in a week. Part was on backorder for a few weeks, but had no issues getting it replaced.
Anyone that’s having an issue with the machine on drying. Not suggesting to do this, but I did run the machine on wash only. And a humongous amount of lint came straight out. I wish they made it so that you can just pull the side off of the machine to clean that big long tube out because you are 100% right on there is a mass amount of flint that gets stuck down in that tube.
We’ve had one for almost a year and we love it. No problems at all and it is great to put the clothes in and come back in a couple of hours and the clothes are ready, or turn on wrinkles guard and come back after a good nights sleep and your clean clothes are waiting for you.
It happened to me too. When I lowered the drain hose to the floor to drain. It is a night and day difference when it comes to drying efficiency. It becomes so much better in the drying department. I think the trick is the drain hose should be lower than the machine, not higher. In washing mode this does not matter. But in drying mode the machine dries better maybe because it drains the water out more quickly because the hose is lower than the machine. It so happened that my area has a floor drain so I just lay the hose flat on the ground and drain he goes.
THere is so much disagreement about this machine... yet you might have figured out the problem. It makes sense that different house holds have different drain hose height, and so might have different outcomes.
The reason this works is because it allows the machine to fully drain. If the drain hose is higher, there will be some residual water left in the drum which will force the machine to do more work when drying bc the machine must first evaporate the residual water before it starts to actually dry the clothes.
I just talked to The sales person at my local Lowe’s and she told me which machines got good customer feedback and which ones didn’t she said that the GE two and one got great customer feedback. This is in the Pacific Northwest which is somewhat dry in the summer, but fairly humid in the winter… so somewhere between Arizona and Chicago.
I really wished I had seen this video before I purchased this machine. The sales guy at Lowe's was so convincing and made this is out to be the best product ever. I can't do all the maintenance stuff this guy does. I might see if I can return it and get my money back.
Lint filter construction is definitely faulty in this machine. We have had one for four months now and ours works just fine, but that is because I noticed the lint issue after one load and modified the lint filter so that it seals well now. The problem is not the filter itself, but that it doesn't seal to the housing. Lint can get passed the filter frame and clog the heat exchangers. GE needs to redesign the filter assy to fix this problem. I fixed this by adding extra seals to outer perimeter of the filter assy.
@@Kne2450 I used a seal tape with foam that I had from some automotive projects. Traditional window weatherstripping tape with rubber seal doesn't work because it is too thick. You need thin weatherstripping tape preferable with rubber seal.
I can do full loads of jeans and full loads of towels and I've never had a drying issue. Not even with a full king size velvet bedset. Not sure why you're having issues.
We bought a LG dual inverter heat pump dryer, being it is 240v and that part helps. The clothes come out perfectly dry and warm. Was considering this style of setup but didn't want to part ways with our speed queen washer.
I have had mine about 8 mos. No drying issues whatsoever. However, I clean lint filter at each load, including brushing out the lint slot with a long brush. I also have cleaned out the recommended areas when machine suggested as much. I dunno, maybe it is a lack of attention to these or user error. I also did a self clean today. No problems.
I've had this machine from the 1st day it was available in June 2023. Not having any of these issues. It requires a change in thinking VS traditional machines. Yes the clothes are dry but people are conditioned to that hot out of the oven dryer feeling which this energy efficient heat pump doesn't do. The lint buildup is something to keep an eye on and it's good to invest in a dryer vent brush to get in there to loosen stuff to be shopvaced out. Great machine and has made doing a load a day a piece of cake.
So I noticed first time you washed the clothes you didn’t have the automatic dispense lights on for detergent or fabric softener - neither of them. So that’s probably one of your issues. Second, you can’t over stuff your machine, clothes won’t dry and worst than that you’re not actually washing your clothes. I have this machine since April and after doing 176 loads I still love it like the day I got it.
I bought one for my wife for Christmas. It was delivered November 18/23. And broke down December 31/23. And is still broken down. They have sent two different repair companies so far.
We have a unit, and I bought one for my daughter, no complaints except cleaning of lint, but otherwise works great, uses half the electricity of a electric washer and dryer.
I would recommend pods, do not use liquid detergent. I had similar issues with my Maytag front load washer. Also consider using cold water as well give it a try, I’m confident you will get better results. I have completely taped off my liquid trays and it has helped so much on my washer. Thanks for the professional video, nice job and extremely informative. I am debating on all in one but great you you tubers are pioneering this new age for you are extremely appreciated.
Thanks for that information.Your information needs to go viral at the same time.For the amount of money that you paid, you should always at all times have totally totally dry clothes.Thanks for being informative.I will now subscribe to your channel
Paid $2,600 for mine. Ge is about to deliver my third one. Won't dry or get my clothes cleaned; I have spent a couple of days out of my life on phone with customer service.😢
We have had ours for about 8 months. It worked great until about a month ago. It won’t dry the clothes after about six or seven timed dry, more dry cycle they are still wet. Nothing is working. Somehow we just get lucky and it will finally dry. Service men have been here twice. This last time they are ordering a humidity sensor. Hope this works!
Dryer drum sizes in the US is 7.4 cu/ft. This drum is only 4.8 cu/ft. That makes a big difference. We're too used to stuffing the machine full. You can't do that with these. Whatever size load you used to wash, cut that in half for better drying. You're actually doing more work, not less with these machines.
@makmelaf Your comment applies to the traditional washer as well. Too many Americans love to stuff our average washer sizes and demand PERFECT end results, which magically lift ancient stains burnt in by decades-old dryers🤣😂.
Yeah thanks for the very well edited and extensive review on this washer combo. I was thinking about getting one to save a bit of space but this video completely changed my mind. Rather have a good ol fashioned drier that dries my clothes every time than save a bit of space in the laundry room.
@@Tonyplat98 I have one of these and I have put about 50-60 loads through. I can see where he is coming from on some of these points, but at the same time, I have not had any of the problems to the degree shown. Now obviously the lint build up is going to eventually be an issue for everyone, and I can see that leading to mold or ruining the heat pump system
As someone who lives in a unit with no 240 connections this could be huge, I’m just going to wait for them to iron out all the kinks like maybe a better filter design. Still putting a heat pump in a dryer is super smart.
We had one for a year, it started to leak in the dry cycle and drying would get stuck in load sensing. GE repair was unable to repair the machine, it was condemned and replaced. We have had the replacement machine for about a month and already have had clutches. I would never recommend this machine.
You aren't cleaning the lint filters after every load... I can tell just by what they looked like in your video... also you're shoving too many clothes in for a load. Put in like half of what you showed... that first load you put in was perfect.
wow...I have mine since Nov 2023 (almost 8 months). I do 2-3 loads a week and never have a drying problem, although I never let my clothes get HOT in a dryer; I learned decades ago that clothes shrink, wrinkle, and fall apart if you let them get HOT in the dryer. I empty my lint filter every load, I bought a DeWalt chargeable shop vacuum and keep it right next to my Unit. I also pull my clothes out slightly damp, hang them up, and let the weight of the dampness pull the wrinkles out.
As an appliance specialist I'd like remind everyone that doing laundry is a simple pocess (from an appliance perspective) that manufacturers have decided (for financial gain not unlike smart phone makers) to turn into gadgets desinged to illicit the gee wezz response we see above. Reliability has plummeted. Repair specialists (my son in law included) often find repairing expensive (good luck when your "limited "one year warranty expires) not worth fixing resulting in in replacement thereby starting the cycle again. Question. Do you really care if your washer is in "Brushed Black or Graphic Steel" finishs? Finally, as with all large capacity washers, there's the temptation is to "over load" the unit leading to poorer performance and earlier failure. To much more to list but I hope you get the idea.
we have ours in my hair salon and def have the drying issue;. I am diligent about cleaning the filter and emptying the water vessel at the bottom every time. It works better now that I do smaller loads on normal, light soil, tap water, high spin, and more dry. But it is not foolproof. Love the combo unit though!
Not realizing the price is because you're getting a combo appliance that is more intricate than two separate appliances is wild. The same type of quality with two separate appliances is going to run you slightly higher AND take up more space. If you have space, you shouldn't be looking at all-in-one's as well. There are trade-offs for getting something that is more convenient, ventless, and compact. This comes with longer cycles and not as efficient drying as a stand alone unit. Some of your comparisons are off-base when considering the appliances you're talking about. A fridge and freezer that is a full unit will outperform a smaller unit for longer on average just like a separate washer and dryer will typically outperform an all-in-one. I'm saying all this because the unit you reviewed is quite literally one of the best (at least top 3) all-in-ones on the market. A lot of what you complained about is partially due to the nature of these appliances and partially due to user error (not reading the weight requirement in the instructions for an efficient drying experience or hose placement).
I stop between wash/dry fairly often and pull out some delicate, then dry the rest of the load. The loads are dryer after it spins than your “wet” load looks after the dry cycle. I wonder if it’s not the dryer you are having problems with as much as the spin.
We have had ours for 6 months and the motherboard and accelerometer are faulty. Fortunately, we are having them replaced within one week. We love the machine but when it doesn’t dry at all, that’s a problem. My recommendation is to have a technician look at it asap.
This is exactly what is happening with me. i also get a fault code 353. I've only had mine 6 months. Sometime loads take 4 to 5 hours because i have to add dry time.. it really is ridiculous!! Honestly i want my money back i don't want this machine anymore. and i don't want a replacement. i am so over it.
Thanks for the honest review. Even if a person does not own one of those - it's very obvious to any rational human being that it has a flawed design which lets a lot of lint to bypass the filter. Something that also happens on almost every natural gas-powered dryer, but is not a major issue for them because most of it gets blown out of exhaust vent to the outside of the house (we had LG natural gas-powered dryer for over 15 years now, I have never had to clean anything except removable filter and there is no lint accumulation in any exhaust duct parts which I have thoroughly checked last year). Some better heat pump dryer manufacturers (some European companies as well as LG) at least add evaporator coil washing system where the dryer cascades water over the front area of evaporator coil to wash some of the lint away, but unfortunately GE was too lazy to add it to this machine... Maybe in next version they will.
That's unfortunate... I bought one in July 2023 for $2200 didn't get that stand I just bought a set of rubber isolation pucks off scamazon for $30 works great, till this day thank God I've had no problem with it, only one load I did came out damp BUT that was my fault, there was too much thick water absorbing cloths in it towels and thick hoodies and I didn't click the more dry button but ever since that it's been solid, I love this thing.
You may not be alone with your dryer problems since I have heard other YT videos claim the same thing. That said, we have had one for several months now. I just throw in an unsorted load of work-clothes and have even included a bath towel or two - I know that, at times, I tend to overload a washing machine and I'm sure I have done the same with this one. I clean the filter every time just as we did with the electric dryer. I use the normal setting and hit start - that's it. Others in my family have not changed the amount or type of clothes they wash/dry in this machine. I have not experienced damp/wet clothes. Mine have been dry when I remove them from the machine every time. The only difference I have noticed is that, if I remove the clothes as soon as the load is finished, the clothes are not scorching hot when I pull them out like they are from the electric dryer - but they are just as dry.
Best honest review. A lot of other reviews are more like a tutorial. You really got down to the flaws. I was thinking of getting one, but after this video, you saved me the headaches.
We purchased this same machine about 6 months ago, and I would call it a dream machine. It has been completely dependable and bulletproof, while saving so much time. I hope you get yours fixed so you can enjoy all the AMAZING benefits!!!
@@AuthenTechhad mine 7 months absolutely don’t have this problem. Machine works flawlessly. Definitely something wrong with yours. Ours runs constantly 2 times per day average.
I'm curious if your wet loads were mixed clothing types? Jeans and towels in with shirts and light weight fabrics. Also my understanding (still researching before buying) is that if you leave the clothes in the washer long after it's finished the humidity rises in the tub and the clothes get damp again.
Haha welcome to the world of condenser dryers! Usually, what the rest of the world uses when we don't want to line dry. It's basically like drying clothes in your dishwasher. It helps if you can open the drum now and then to release steam so your clothes don't stay damp, don't overload it too much cause it is not as efficient at removing moisture as a vented dryer.
We love ours. I clean the lint filter after each load as I would with any dryer. Some lint does get by the filter I keep an eye on it and vacuum it out as needed.
Looks like it's quite a common problem on heat pump dryers. This is why a lot of heat pump dryers have doors on the front to allow you to clean the cooling and heating fins out. As well as having an extra filter just before the fins. The first version of my Hotpoint tumble dryer didn't have the extra cleaning penal. But they now have a massive panel that comes out allowing unrestricted access to the cooling and heating fins for cleaning.
I recently bought a condenser ventless dryer. Once a month it says to remove and rinse out the coils, which sure enough a tiny amount of lint bypasses the lint trap and starts some build up on them. It seems like these 2 in 1 could use a similiar feature, built in.
Yeah I had a tech finally come out and replace the sensor. Scheduling took forever. He said they all are going bad. GE supposedly knows of the defective design and is “trying to figure out a solution” Psh.
Unfortunately, my experience has been bad with the combo. Bought the combo 8 months ago and I'm on my 5th technician visit. The major repairs have involved a motherboard replacement due to the machine going dead. Next, the entire heat pump assembly failed. The product is so new the technicians have never seen it or been trained on it. Keep in mind, the 10 year limited warranty only covers the motor. There is only a 1 year warranty on the rest of the parts such as the motherboard and heat pump.
I think you might have a defective unit. I had the same problem where compressor would give up after 15 minutes of drying. You can notice the noise and vibration fading on top right where system is. One trick you can do is wash first and then unplug couple minutes for system to reset and then dry. You might notice difference in drying performance. I ordered from Costco and they had 90 day return window; so I got the replacement. This one drying continuous and sometimes light clothes might come out toasty.
That's why with the same amount of money or less , just purchase a Speed Queen. Yes their individual units but they will wash and dry 10 times faster than any store bought garbage and last YEARS.
Your load that was wet looked HUGE and completely tangled with a lot of fleece/fluffy things. That's 3 hits to efficiency right there. You can't pack this unit to the brim since it really relies on airflow, and tangled clothes will always have wet spots unless you burn the rest... I do wish they made it a lot easier to take the condenser housing top off...way too many things you have to disconnect to get to it! Should have been a big door on top you flip open and BAM you're in, then we could easily maintain it! I have 2 of these units and am having a buildup around the duct from the drum and starting to build up on the condenser so looking at some long soft brush options...all my vacuum attachments are either too big or too stiff or too short to be useful *sigh*...especially when trying to avoid damaging the condenser fins...
You'll need to reduce the wash load to a half to be efficient. We've been through this for years with our LG combo and thats how we solved the problem.
The slightly damp feeling is normal for newrly all heat-pump based dryers, it really is how they work. Some ar evetter, than others of course. That said, the biggest difference is how bign thr load is. Based on how tangled everything looked, your filling the washer too full. A full wash load is fine, if you have a separate dryer or something. Otherwise you need to cut back on the load size.
Lol, for that price it's definitely not worth it. Thank goodness for reviews and RUclips, no need to spend money on something that's not worth that much
I have the same exact review of this machine. I actually did everything that you did to try and avoid a service call. However, with no success I have a service apt. tomorrow. So darn frustrating.
I honestly don't understand why people are swapping their perfectly well working washers and dryers out for this machine. The only reason why I'm looking into buying this is because the place I'm renting doesn't have enough space for a traditional washer and dryer. I haven't had an in unit washer and dryer for almost 5 years due to the fact that all of the affordable rentals don't come with them anymore and I'd give anything for the "inconvenience" of transfering wet close into a normal dryer again in the comfort of my own home.
Well, for decades, clothes dryers have not had a good filtration system always stuff bypassing getting into the area past the collector. One of my biggest concerns was will this machine collect the lint or animal hair sufficiently and still allow it to dry and not get onto that coil and you just showed me that still, how many decades later manufactures can’t make a dryer that apparently can seal off the lint from getting past the filter system I’m curious was the filter being taken out after every load just like you do with your standard clothes dryer
Thanks for the review, I’ve been interested in one of these but that’s enough info to not pull the trigger. It seems to be a common problem with heat pumps.
My Whirlpool washer was made in 1995 & Whirlpool dryer in 1988. I had to replace the dryer belt once. Appliances were not designed to fail after a few years in those days.
Pinned comment for future updates:
-Feb 2024: after maintaining a very strict lint cleaning protocol, the machine is doing a sufficient job of drying our clothes. While I’d still say it leaves the laundry 1-5% damp, most of the time that’s fine and we’re making it work.
-April 2024: This machine SUCKS! Stay far far away. We have been staying on top of every single maintenance tip and trick every single day (I literally manually clean and hand vacuum the lint screen after every single load), and what do you know, loads are STILL left completely soaked after a "drying cycle". Just pathetic. I stick a flashlight inside the "dryer vent" portal, and it looks filled up with lint gunk AGAIN, all over the blue fins, in the back corners, huge wet moist lint clogs, beyond unacceptable. Truly a defective machine that deserves a recall.
At end of video you said you were holding off calling service because you think you solved the problem. Was the solution the modification to seal the edges of the filter?
It's almost like you didn't know you were buying a heat pump lol
You have a one year warranty on this machine. Call Ge they will send a technician to troubleshoot. Mine was a what I call Lemon montage. Ge came to repair it over 3 times. It still didn’t work correctly. I was so upset after 3 months of no washer/dryer. When I called Ge I had no words I started crying. They ended up replacing with a brand new one. Just got it on Monday, so far no problems
Try this game changer - Turn the machine on, hit normal, then select timed dry for 1h 30 minutes. Then press and hold the normal button to save this as default. This completely solved for damp clothes and the machine still uses 1/3 of the energy of our old washer and dryer. I think the sensor dry option is way to liberal in determining when clothes are "dry" and hopefully this is something they can fix in a firmware update.
What is your cleaning lint protocol??
I was seeing A LOT of drying complaints all over the internet about this thing. Then I found a Reddit thread about it and someone noticed the manual said to not have the drain hose more than 7" into the drain and for the fit to not be too tight because it creates a siphon effect and kills the drying ability. There were a ton of people on that thread who checked their drain hose, the installers had just shoved the hose way down into the drain and once they pulled it back to spec, their machines started drying way better. I'm not saying this is the problem with yours, but something for people to keep in mind if they are having trouble with their machine drying their clothes.
You can clearly see in the video that his drain line is like 5" into the thing @ 9:02. These first gen units are clearly flawed. It's why new ones are adding a rinse cycle to all those parts that get gunked up. And washing down the soapy water and lint down the drain is going to plug your drains eventually so add in the cost of a plumber to rod the drain or your time to do it yourself.
@@ryqarst4690 all I know is that we have had ours for about 6 months now and it's been fantastic. Drying is not an issue for us and nothing has gotten clogged. We clean our lint filter every time we do a load and I clean the trap on the bottom of it about twice per month. So far there have been zero issues. I will be happy to admit if/when there is
@@ryqarst4690I wonder if it would make sense to run the discharge through some kind of filter.
@AuthenTech I’d definitely try adjusting this. Read this comment and not sure if you’ve seen it.
Sorry you experienced this problem. We got our GE Profile all in one for around $1800 from Costco last November and love it. As others have posted, we did change our washing habits. Moved to more loads with smaller quantities than less large loads. Wash clothes of similar weight and material seems to help eg jeans with shirts will leave something damp. Since you don't have to transfer clothes, you can set the load up to start at 530 am and you will have dry clothes at 730 am. You save money on the electricity your old dryer used as well as the expense of reconditioning conditioned air that the old dryer vented out of the house. And this unit is much gentler on fabrics due to the lower heat. You will have noticed there is no static in the clothes which is a problem I faced with my old dryer. Keeping my fingers crossed that the machine continues to work, but I got the 5 year extended warranty from Costco "just in case". Thanks for sharing your experience! And good luck for the future!
I have had this washing machine since July 2023 and in the first days the clothes did not wash or dry well but it was because we did not know how to adjust the settings, once we understood how it works we have not had any problems. I'm glad I bought it.
I've had one for 6 months and have had none of these issues. It's by far the best laundry appliance I've ever had.
Same, actually had to enable "Eco Dry" in the menu to keep from over-drying (oddly that menu option does not persist). With that setting though clothes come out as described, a quick shake and dry. Clothes are always hot. We do clean the filter after every use and do not see lint building up on the radiator fins, there is a little at the far end but nothing like shown in this video. Could be we tend to run smaller loads as there's only two of us.
It looked like he was overloading it on the video. I bet if he went down to the recommended weights for loads it would be better.
I agree. Great product.
Tidbit of info, if you slide a small rug under the unit in between the four legs, it will reduce motor noise by approximately 25%
I agree. Best washer/dryer I’ve owned.
Before watching this video. Let me just say. I absolutely love this machine. Its the best appliance in my home. No problems whatsoever. Just need constant filter cleaning and you are good
👏👏👏👍👍👍...( GE appliances ...❤...)
its a hideous design, idk how you like it
nah Ge appliances are ug ly@@BrunoFerreira-sf6gr
its amazing! My clothes are softer, smell better, are way cleaner. Stuff that was dingy white turned bright white after using this washer! There are very specific things that need be done and having the water drain exactly 7 inches down makes huge difference on how clothes dry A+++++ for my family after 6 months
I bought this from Best Buy back in August of 2023. I encountered the exact same problem initially with this thing not fully drying our clothes, but after a couple of software updates, our GE Profile always gets our clothes perfectly dry every time. No exaggeration! Completely dry, everytime! In our situation, only the big and bulky comforters are the exception.
We no longer experience that damp feeling in our clothes using this machine like we always did right after the purchase.
I don’t know what GE did in the software update, but this thing works perfect for us. I do feel like it runs longer to dry than before and I would assume that it may use more watts than advertised now. But I absolutely LOVE this thing with the current software that it’s been running on for months.
I cannot even get mine to connect to the app to do the updates!
The app developer replied to my review of the app & blamed it on an outage at the server. I will try to download it again when GE delivers the new unit to me, so we'll see.
@AuthenTech any comment on this?
We've had one for 8 months. It's awesome. It's changed our lives so that we no longer schedule around laundry. I don't know what you are putting in each load, what products you put into the detergent/softener compartments or if you just have a bad unit, but this is not our experience. Also, I'd compare the "wet" laundry to a Bosch dishwasher. There is enough energy stored in any remaining moisture that taking the clothing out into a home environment flashes off any remaining moisture. You implication that shaking the clothes violently is over stated. Simply removing the clothes and flattening to fold will do the trick.
RUclips watcher Beware!
Wow ! we have the total opposite experience. We purchased ours in November of 2023 and it’s been great. We paid 2000.00 from Lowe’s. We do use the extra dry option and it dries really well. I do vacuum out the inside of the filter assembly system monthly because the filter that comes with it sucks! Hope your experience gets better.
We've had ours a few months and it's changed how we do laundry. Early on we experimented after having some issues where some clothes were drying more than others. If you're having clothes not dry 100%, maybe try separating clothes by type a lot more. We've gone a little overboard, but have none of the issues you're experiencing. We always use the more dry option and add wrinkle care because we don't always get to it right away when done and it'll keep the drum spinning a few RPM while cooling off completely. Our clothes types are: t-shirts, towels, jeans, pants and sweatshirts, socks and underwear, whites, and delicates. It's just my wife and I and we do maybe three loads a week or so.
Yep this is how my mom did laundry growing up.
Even with a conventional dryer, you're supposed to clean the lint filter after every load. Letting it stay dirty will impact the performance of the machine.
Yes, but this is much involved. I cleaned mine out every single load. The filter doesnt capture the lint all the way and it blows it all around apparently making a mess inside by crucial parts
I did clean mine every load, even though it advertised that you didn’t have to do it every load, but it still didn’t work. Lemon clause. I just got my new one!
@@denisefreund1391 How many times did it take for you get a new one? I have service tech coming today to fix the heat pump issue.
@@MysticPheonix369 It’s 3 times in Pennsylvania for anything. Three times as long as the first time (only the first) is within the warranty (for all those that are out of warranty now).
he is cleaning the filter (obviously) and more by vacuuming out the entire unit!!!!!!!!!!!!!!
I agree with many other commenters. We’ve had this since November 2023 and it’s been a game changer. Played with the settings (I like the “more dry” feature) and do more frequent, smaller loads. We have a toddler in the house and I’m constantly doing laundry. This machine has been the best investment for our home.
I have the GE combo too and I’ve had it since November last year and I’ve had no issues the only thing I did was I added the more dry and after that my clothes came out completely dry
And yes sometimes the lint will get pass the filter but what dryer doesn’t
I would definitely have someone take a look at it because that is definitely strange if it’s not drying at all and you did deep clean the lint trap area so I think they’re just might be something malfunctioning
Love your videos and hopefully you can get your combo fixed and hopefully you have a much better experience
We’ve had ours for over 7 months now, and all I can say is we haven’t experienced anything like what you describe. Hope it gets better for you.
How's your blue fins? Pull out the lint catcher and look right with a bright light. If those fins accumulate too much lint, it'll eventually stop drying as efficiently.
@@gosmond they are good. I have a long skinny soft brush that I use to clean the area once a month and clean the foam filter at the same time. We’ve never had any drying issues.
@@sjf1232Where did you find the brush?
Where did you find the brush?! @@sjf1232
If you're having any issue with drying. Just use the more dry setting. Also make sure the lint filter is cleaned every time. No problems. Keep it updated also through phone app. I don't know why he had an issue but i had mine for 6 months. Works n drys perfect
Dude clearly has a broken one or is using eco dry. If it didn’t work like this the reviews would be massively 1 star
There are so many variables. Types of clothing, mixed clothing, etc. I would absolutely not clean the filter every time, doing so will allow clumps of lint to get by the main filter onto the coil.
I have modified the filter and zero lint gets by the cartridge. following the recommended notification, is sufficient, for I believed most people washing. Those with pets, may opt to do it sooner, but not every load, this will just cause more of a mess on the coil.
@@HomeGuySolutionsModification of lint filter void the warranty?
@@Kne2450 It’s all 100% removable.
Look at what customers are going through with the lint issue getting worse after every
Load washed. Also, people are damaging their coil by shoving vacuum cleaners in there. Even the brush can cause damage if you’re not careful. The solution is to make sure you have a clean coil to start with and then install the kit or make one up on your own and stop the problem from happening altogether. I’d like to see them fight me on the warranty issue personally on my own washer, Since my solution prevents damage, their factory unit creates damage. on their part, it’s all about the dollars. If you’re concerned about warranty, if the unit goes belly up, remove the strips, clean the rails, have them come over, serve them tea and cookies while they fix it. Some of us probably know more about the machine Thanks to Ben, and other channels out there then the installers or service techs who come to fix them. It’s a great machine when the kinks are worked out. First year model, you can expect many things to happen. The good news is, they could do over the air updates as far as wash cycles, and any software challenges.
@@Kne2450 the kit is removable if you need a warranty call.. I wouldn’t foresee it being a problem in my opinion, since it fixes a defect with the machines filter design which absolutely causes more issues.
Its a really great concept. I bought one in September 2023 and it is amazing to start a load and wake up to dry clothes. I also love the energy saving aspects to reduce costs. Unfortunately 3 months after getting mine, it stopped heating and I am now entering my 4th month of it not working after 4 visits from techs that aren't familiar with the machine (and we live near Atlanta so you wouldn't think that would be an issue), waiting for weeks on backordered parts, and now they are saying I need to have the entire heat exchanger replaced. My wife is frustrated beyond belief and I wish I had never purchased this unit. All I get is the runaround and no resolution from anyone. This morning she indicated that it isn't even draining all the water and there isn't a way to run just a spin cycle like you can with other units to try and get it to re-spin the clothes dry so we can then move them into our old dryer to dry them like we have been doing for the past 4 months. And yes, we have checked the drain filter isn't clogged, enough clearance, etc as well as have the 4 techs. I regrettably recommend you avoid this model.
I got mine for $1900 on sale, I've had no drying issues, and love it. I've had it for about 8 months.
You mentioned it already but Bens Appliances and Junk filter cartridge mod works well. Instead of electrical tape, I've been using clear silicon to seal the gaps around the black foam filter. When it's time to wash the foam filter, the clear silicon usually peels off in 2 or 3 long strands. After each use, I stick a Swiffer Duster with an extendable handle inside the filter compartment then thoroughly vacuum the filter cartridge. I've had my GE since Jan 2024 and still no ragrets.
The point is, you shouldn't need to be doing all this when buying a new unit in today's knowledge and technology!
We have an LG washtower with heatpump for 6 months now and so far it cleans and drys rock solid (clothes come out nice dry and 'toasty' warm)
I miss that toasty hot 😆
Problem is that expensive heat pump is only warrantied 1 year. The GE is 5. Also the GE is designed to lift out as one unit.
@@BigEightiesNewWave Got mine with a 5 year replacement warranty (money back if it doesn't break) ...I do that one with most expensive electronics
@@dolbyman Is that an LG thing or a third party insurance?
And can you share the insurance or the store?
Thank you.
@@1Esteband It's in Canada, a store warranty that pays back if not used. Not sure it will be of any use to you.
We got ours from Costco in November of 2023 for under $2000 (including sales tax, delivery, hookup ...). I was experiencing similar issues with the lint build up. I crafted a 1" PVC pipe extension that attaches to my Dyson to clean the lint out and keep a flashlight next to GE Profile. Other than the crazy vacuuming maintenance, the GE Profile has been great. I knew going in that there would be issues -- I also watched Ben's Appliance before purchasing --so, I kept my original washer and dryer. I've only used my original unit twice. I really like your attachment with camera. I think I will make one of those instead. I still leave the door open until it fully dries. I also leave the filter out to let that compartment dry too.
I've had mine for almost a year. You definitely have to clean the filter after every load and wash the filter every couple weeks (if you do laundry every day). I also use a brush to clean out the cavity around the filter about once a month. The only time we have ever had problems with the clothes getting dry is when the load is larger than the recommended size in the instruction manual. This took some getting used to because it is less than half the load size we used in our previous washer. So we have to do more loads than with a standard washer and dryer. However, even with the extra maintenance and smaller loads, I am able to keep the laundry caught up which is something I have never been able to do with the two machine system. It just feels like less work overall.
Gotcha, thanks for sharing your tips
you always need to clean dyer filters after every load, this isn't something new!
I've had mine for about a year, and I have nothing but good things to say about it. I have no issues with loads drying, as long as you don't overfill the machine. If you are having issues with your combo, check your drain hose as others have suggested. If that appears fine, only fill up the machine up 2/3 of the way and try that out. If there's minimal airflow going around your cloths while drying, you will see poor drying performance. You will also have this problem with a traditional dryer.
I've had mine since October 20th of last year and I have a zero regrets. It does sound like something is wrong with yours, mine washes and dries almost perfectly each time there's only been a couple of times where one or two items weren't quite dry. This thing feels like the future and I couldn't be happier. Definitely get it looked at as soon as you can.
I agree wtih you. We don't do large loads and drying hasn't been a big issue for most clothes loads, only when putting in far too many towels or bathroom rugs. as for shaking each thing out, he is being very dramatic, I shake each thing exactly one time and it's fine. no need to stand there 30 seconds with each item.
@@bluearcherx Yep. Same experience. 😊
I guess you didn't understand the no-air-vent concept. And no one told you about emptying the water out. You need to look into that. I've had the LG washer dryer for 7 years. Mine dries very well. At first, it feels moist, but you give it one shake and it's dry. It's humidity.
You have to understand that the moist air is not going out of a vent. It stays in, but it dries, but not as fast. With the LG, you have the option of using an air vent, but I chose not to. Mine works fine. You have to empty the water out at least every other wash. Only takes a couple of minutes. It's worth not having to have a separate washer and dryer.
Dude, looking at your load size, I think that may be the issue….
You guys have it jammed packed full and mixed fabric types..
Of course your jeans are going to take longer than your cotton polos or synthetics.. when you mix them all together the sensors has a hard time figuring it out…
Try smaller loads of like materials and you will be good…
These units rock in smaller demand situations such as condos and apartments..
This was my thought the entire time watching this.
Not only separate loads, use download settings, we do jeans on jean cycle not a problem
So sorry you had a bad experience. I've had my machine for a year and have never had an issue. I would never go back to a regular washer/dryer. The only modification I would love to see is a better seal around the filter (easily remedied) and maybe a trap door on top to make it easier to clean out the lint area when needed. I love mine!
We purchased our combo unit 11/2023 but it never really dried our clothes. Finally we couldn't take it anymore and called GE. GE sent out a service tech and diagnosed a bad heat pump. Heat pump replaced but still not working. We are now scheduled for another heat pump. Dealing with GE has been a terrible experience, and very stressful.
That's unfortunate
We’ve had ours since August 2023 and haven’t experienced any of those issues with the exception of all the lint build up inside the compartment. I vacuum it out about once a month. We would definitely purchase again though. We mostly use quick cycle, but use bulky bedding for comforters and keep the software up to date.
My friend has two of them that they use almost daily. He said the one he bought last has drying issues and he has to put it on more dry.
I hope you get your issues resolved. Best of luck.
we've had one for months now and haven't had any of these issues. they're barely damp and you really don't even need to shake them out when they're removed. just being in the air drys them out quick. I think it's more than worth the cost
What they need to do is have the Door Automatically Open after the Dry Cycle is Finished. That will let the remaining moisture evaporate instead of settling back on the cloths. Similar to what dishwasher manufactures are doing.
@@HomeGuySolutions I think the new Samsung combo washer/dryer has the door open feature at the end of the cycle.
The 72 sensors this thing has will keep guys like me in business for years........thanks GE
Sucks you got bad unit. I've been happy with mine. Works great and dries great. Obviously the lint issues are there, but that's minor and mine isn't that bad. One thing I can say is don't mix towels with regular stuff and don't overload it. Mine did come with a scratched door. GE sceduled a visit in a week. Part was on backorder for a few weeks, but had no issues getting it replaced.
Anyone that’s having an issue with the machine on drying. Not suggesting to do this, but I did run the machine on wash only. And a humongous amount of lint came straight out. I wish they made it so that you can just pull the side off of the machine to clean that big long tube out because you are 100% right on there is a mass amount of flint that gets stuck down in that tube.
We’ve had one for almost a year and we love it. No problems at all and it is great to put the clothes in and come back in a couple of hours and the clothes are ready, or turn on wrinkles guard and come back after a good nights sleep and your clean clothes are waiting for you.
Excellent review. I was thinking about buying one. Not anymore.
It happened to me too. When I lowered the drain hose to the floor to drain. It is a night and day difference when it comes to drying efficiency. It becomes so much better in the drying department. I think the trick is the drain hose should be lower than the machine, not higher. In washing mode this does not matter. But in drying mode the machine dries better maybe because it drains the water out more quickly because the hose is lower than the machine. It so happened that my area has a floor drain so I just lay the hose flat on the ground and drain he goes.
THere is so much disagreement about this machine... yet you might have figured out the problem. It makes sense that different house holds have different drain hose height, and so might have different outcomes.
The reason this works is because it allows the machine to fully drain. If the drain hose is higher, there will be some residual water left in the drum which will force the machine to do more work when drying bc the machine must first evaporate the residual water before it starts to actually dry the clothes.
I just talked to The sales person at my local Lowe’s and she told me which machines got good customer feedback and which ones didn’t she said that the GE two and one got great customer feedback. This is in the Pacific Northwest which is somewhat dry in the summer, but fairly humid in the winter… so somewhere between Arizona and Chicago.
I really wished I had seen this video before I purchased this machine. The sales guy at Lowe's was so convincing and made this is out to be the best product ever. I can't do all the maintenance stuff this guy does. I might see if I can return it and get my money back.
had our 6 months, never had an issue with any of this.... our still works great. ive cleaned the blue coils a few times and kept them clear.
Lint filter construction is definitely faulty in this machine. We have had one for four months now and ours works just fine, but that is because I noticed the lint issue after one load and modified the lint filter so that it seals well now. The problem is not the filter itself, but that it doesn't seal to the housing. Lint can get passed the filter frame and clog the heat exchangers. GE needs to redesign the filter assy to fix this problem. I fixed this by adding extra seals to outer perimeter of the filter assy.
What did you use to seal?
@@Kne2450 I used a seal tape with foam that I had from some automotive projects. Traditional window weatherstripping tape with rubber seal doesn't work because it is too thick. You need thin weatherstripping tape preferable with rubber seal.
I have 2 of these side by side for over 6 months. My clothes are always dry in both. Never an issue.
I can do full loads of jeans and full loads of towels and I've never had a drying issue. Not even with a full king size velvet bedset. Not sure why you're having issues.
Ive had mine since june of 23. Paid 1800 and have not had any issues. Great machine in my opinion.
We bought a LG dual inverter heat pump dryer, being it is 240v and that part helps. The clothes come out perfectly dry and warm. Was considering this style of setup but didn't want to part ways with our speed queen washer.
Loved the story telling adventure! Sad it didn't work out..honestly the constant cleaning seems really stressful haha
I have had mine about 8 mos. No drying issues whatsoever.
However, I clean lint filter at each load, including brushing out the lint slot with a long brush. I also have cleaned out the recommended areas when machine suggested as much. I dunno, maybe it is a lack of attention to these or user error. I also did a self clean today.
No problems.
I've had this machine from the 1st day it was available in June 2023. Not having any of these issues. It requires a change in thinking VS traditional machines. Yes the clothes are dry but people are conditioned to that hot out of the oven dryer feeling which this energy efficient heat pump doesn't do.
The lint buildup is something to keep an eye on and it's good to invest in a dryer vent brush to get in there to loosen stuff to be shopvaced out. Great machine and has made doing a load a day a piece of cake.
we're 5 weeks in and use it almost everyday with out an issue, I wish I saw this feed before we bought it. great clip.
Check to see if you have any fault codes
We bought the ge cleaning brushes and clean it pretty thoroughly every few weeks
Have one and have absolutely no problems like this. I bought mine for 2000.00 and love it.
So I noticed first time you washed the clothes you didn’t have the automatic dispense lights on for detergent or fabric softener - neither of them. So that’s probably one of your issues. Second, you can’t over stuff your machine, clothes won’t dry and worst than that you’re not actually washing your clothes. I have this machine since April and after doing 176 loads I still love it like the day I got it.
I bought one for my wife for Christmas. It was delivered November 18/23. And broke down December 31/23. And is still broken down. They have sent two different repair companies so far.
Got one for a lot lest than $3000. No problems, love it. Best combo I have ever had. Must be operator error.
We have a unit, and I bought one for my daughter, no complaints except cleaning of lint, but otherwise works great, uses half the electricity of a electric washer and dryer.
probably closer to 1/4 of the electricity of a standard washer dryer
I would recommend pods, do not use liquid detergent. I had similar issues with my Maytag front load washer. Also consider using cold water as well give it a try, I’m confident you will get better results. I have completely taped off my liquid trays and it has helped so much on my washer. Thanks for the professional video, nice job and extremely informative. I am debating on all in one but great you you tubers are pioneering this new age for you are extremely appreciated.
Thanks for that information.Your information needs to go viral at the same time.For the amount of money that you paid, you should always at all times have totally totally dry clothes.Thanks for being informative.I will now subscribe to your channel
Paid $2,600 for mine. Ge is about to deliver my third one. Won't dry or get my clothes cleaned; I have spent a couple of days out of my life on phone with customer service.😢
We have had ours for about 8 months. It worked great until about a month ago. It won’t dry the clothes after about six or seven timed dry, more dry cycle they are still wet. Nothing is working. Somehow we just get lucky and it will finally dry. Service men have been here twice. This last time they are ordering a humidity sensor. Hope this works!
Dryer drum sizes in the US is 7.4 cu/ft. This drum is only 4.8 cu/ft. That makes a big difference. We're too used to stuffing the machine full. You can't do that with these. Whatever size load you used to wash, cut that in half for better drying. You're actually doing more work, not less with these machines.
Thought the same you cant over load these machines
@makmelaf Your comment applies to the traditional washer as well. Too many Americans love to stuff our average washer sizes and demand PERFECT end results, which magically lift ancient stains burnt in by decades-old dryers🤣😂.
Yeah thanks for the very well edited and extensive review on this washer combo. I was thinking about getting one to save a bit of space but this video completely changed my mind. Rather have a good ol fashioned drier that dries my clothes every time than save a bit of space in the laundry room.
@@Tonyplat98 I have one of these and I have put about 50-60 loads through. I can see where he is coming from on some of these points, but at the same time, I have not had any of the problems to the degree shown. Now obviously the lint build up is going to eventually be an issue for everyone, and I can see that leading to mold or ruining the heat pump system
The lent filters need to be emptied every single time. What so are about that?😅
As someone who lives in a unit with no 240 connections this could be huge, I’m just going to wait for them to iron out all the kinks like maybe a better filter design. Still putting a heat pump in a dryer is super smart.
We had one for a year, it started to leak in the dry cycle and drying would get stuck in load sensing. GE repair was unable to repair the machine, it was condemned and replaced. We have had the replacement machine for about a month and already have had clutches. I would never recommend this machine.
You aren't cleaning the lint filters after every load... I can tell just by what they looked like in your video... also you're shoving too many clothes in for a load. Put in like half of what you showed... that first load you put in was perfect.
wow...I have mine since Nov 2023 (almost 8 months). I do 2-3 loads a week and never have a drying problem, although I never let my clothes get HOT in a dryer; I learned decades ago that clothes shrink, wrinkle, and fall apart if you let them get HOT in the dryer.
I empty my lint filter every load, I bought a DeWalt chargeable shop vacuum and keep it right next to my Unit.
I also pull my clothes out slightly damp, hang them up, and let the weight of the dampness pull the wrinkles out.
As an appliance specialist I'd like remind everyone that doing laundry is a simple pocess (from an appliance perspective) that manufacturers have decided (for financial gain not unlike smart phone makers) to turn into gadgets desinged to illicit the gee wezz response we see above. Reliability has plummeted. Repair specialists (my son in law included) often find repairing expensive (good luck when your "limited "one year warranty expires) not worth fixing resulting in in replacement thereby starting the cycle again. Question. Do you really care if your washer is in "Brushed Black or Graphic Steel" finishs? Finally, as with all large capacity washers, there's the temptation is to "over load" the unit leading to poorer performance and earlier failure. To much more to list but I hope you get the idea.
we have ours in my hair salon and def have the drying issue;. I am diligent about cleaning the filter and emptying the water vessel at the bottom every time. It works better now that I do smaller loads on normal, light soil, tap water, high spin, and more dry. But it is not foolproof. Love the combo unit though!
Not realizing the price is because you're getting a combo appliance that is more intricate than two separate appliances is wild. The same type of quality with two separate appliances is going to run you slightly higher AND take up more space. If you have space, you shouldn't be looking at all-in-one's as well. There are trade-offs for getting something that is more convenient, ventless, and compact. This comes with longer cycles and not as efficient drying as a stand alone unit. Some of your comparisons are off-base when considering the appliances you're talking about. A fridge and freezer that is a full unit will outperform a smaller unit for longer on average just like a separate washer and dryer will typically outperform an all-in-one. I'm saying all this because the unit you reviewed is quite literally one of the best (at least top 3) all-in-ones on the market. A lot of what you complained about is partially due to the nature of these appliances and partially due to user error (not reading the weight requirement in the instructions for an efficient drying experience or hose placement).
Dear GOD… please put your hands down!!!!!
I stop between wash/dry fairly often and pull out some delicate, then dry the rest of the load. The loads are dryer after it spins than your “wet” load looks after the dry cycle. I wonder if it’s not the dryer you are having problems with as much as the spin.
We have had ours for 6 months and the motherboard and accelerometer are faulty. Fortunately, we are having them replaced within one week. We love the machine but when it doesn’t dry at all, that’s a problem. My recommendation is to have a technician look at it asap.
This is exactly what is happening with me. i also get a fault code 353. I've only had mine 6 months. Sometime loads take 4 to 5 hours because i have to add dry time.. it really is ridiculous!! Honestly i want my money back i don't want this machine anymore. and i don't want a replacement. i am so over it.
Thanks for the honest review. Even if a person does not own one of those - it's very obvious to any rational human being that it has a flawed design which lets a lot of lint to bypass the filter. Something that also happens on almost every natural gas-powered dryer, but is not a major issue for them because most of it gets blown out of exhaust vent to the outside of the house (we had LG natural gas-powered dryer for over 15 years now, I have never had to clean anything except removable filter and there is no lint accumulation in any exhaust duct parts which I have thoroughly checked last year). Some better heat pump dryer manufacturers (some European companies as well as LG) at least add evaporator coil washing system where the dryer cascades water over the front area of evaporator coil to wash some of the lint away, but unfortunately GE was too lazy to add it to this machine... Maybe in next version they will.
Look at the other comments ....no problems
Is there a Better Similar Alternative to this?
No issues ,best item I ever purchased. Yes sometimes you need to shake them
That's unfortunate...
I bought one in July 2023 for $2200 didn't get that stand I just bought a set of rubber isolation pucks off scamazon for $30 works great, till this day thank God I've had no problem with it, only one load I did came out damp BUT that was my fault, there was too much thick water absorbing cloths in it towels and thick hoodies and I didn't click the more dry button but ever since that it's been solid, I love this thing.
That's great to hear, hope yours keeps working well. Just don't ever forget to clean that lint filter ;)
@@AuthenTech I clean it after every dry cycle.
You may not be alone with your dryer problems since I have heard other YT videos claim the same thing. That said, we have had one for several months now. I just throw in an unsorted load of work-clothes and have even included a bath towel or two - I know that, at times, I tend to overload a washing machine and I'm sure I have done the same with this one. I clean the filter every time just as we did with the electric dryer. I use the normal setting and hit start - that's it. Others in my family have not changed the amount or type of clothes they wash/dry in this machine. I have not experienced damp/wet clothes. Mine have been dry when I remove them from the machine every time. The only difference I have noticed is that, if I remove the clothes as soon as the load is finished, the clothes are not scorching hot when I pull them out like they are from the electric dryer - but they are just as dry.
Best honest review. A lot of other reviews are more like a tutorial. You really got down to the flaws. I was thinking of getting one, but after this video, you saved me the headaches.
We purchased this same machine about 6 months ago, and I would call it a dream machine. It has been completely dependable and bulletproof, while saving so much time. I hope you get yours fixed so you can enjoy all the AMAZING benefits!!!
Thanks for sharing. Your clothes are never damp at the end of the cycle?
@@AuthenTechhad mine 7 months absolutely don’t have this problem. Machine works flawlessly. Definitely something wrong with yours. Ours runs constantly 2 times per day average.
I'm curious if your wet loads were mixed clothing types? Jeans and towels in with shirts and light weight fabrics. Also my understanding (still researching before buying) is that if you leave the clothes in the washer long after it's finished the humidity rises in the tub and the clothes get damp again.
Haha welcome to the world of condenser dryers! Usually, what the rest of the world uses when we don't want to line dry. It's basically like drying clothes in your dishwasher. It helps if you can open the drum now and then to release steam so your clothes don't stay damp, don't overload it too much cause it is not as efficient at removing moisture as a vented dryer.
Yeah I'm sorry that you had to deal with that but I've had it for just 2 days and I'm in love with it I have had none of those issues so far
We love ours. I clean the lint filter after each load as I would with any dryer. Some lint does get by the filter I keep an eye on it and vacuum it out as needed.
Mind boggling how 2 different RUclips channels can such different opinions on the same machine. I personally wouldn’t buy it but some people like it.
Looks like it's quite a common problem on heat pump dryers. This is why a lot of heat pump dryers have doors on the front to allow you to clean the cooling and heating fins out. As well as having an extra filter just before the fins.
The first version of my Hotpoint tumble dryer didn't have the extra cleaning penal. But they now have a massive panel that comes out allowing unrestricted access to the cooling and heating fins for cleaning.
I recently bought a condenser ventless dryer. Once a month it says to remove and rinse out the coils, which sure enough a tiny amount of lint bypasses the lint trap and starts some build up on them. It seems like these 2 in 1 could use a similiar feature, built in.
Maybe need to use smaller loads in the meantime?
if anyone is doing a class action lawsuit I'm in.
How about an update on this machine? Did you ever fix it? If so, what was it? Maybe the humidity sensor
Yeah I had a tech finally come out and replace the sensor. Scheduling took forever. He said they all are going bad. GE supposedly knows of the defective design and is “trying to figure out a solution” Psh.
Unfortunately, my experience has been bad with the combo. Bought the combo 8 months ago and I'm on my 5th technician visit. The major repairs have involved a motherboard replacement due to the machine going dead. Next, the entire heat pump assembly failed. The product is so new the technicians have never seen it or been trained on it. Keep in mind, the 10 year limited warranty only covers the motor. There is only a 1 year warranty on the rest of the parts such as the motherboard and heat pump.
I think you might have a defective unit. I had the same problem where compressor would give up after 15 minutes of drying. You can notice the noise and vibration fading on top right where system is. One trick you can do is wash first and then unplug couple minutes for system to reset and then dry. You might notice difference in drying performance.
I ordered from Costco and they had 90 day return window; so I got the replacement. This one drying continuous and sometimes light clothes might come out toasty.
This is the best washer/dryer ever
That's why with the same amount of money or less , just purchase a Speed Queen. Yes their individual units but they will wash and dry 10 times faster than any store bought garbage and last YEARS.
Never heard of them before, but they look legit. Old school but effective, I like that
These combo machines are different. You can’t expect the same as separate dryer. It’s the trade off to have 2 in 1 🤷🏽.
Your load that was wet looked HUGE and completely tangled with a lot of fleece/fluffy things. That's 3 hits to efficiency right there. You can't pack this unit to the brim since it really relies on airflow, and tangled clothes will always have wet spots unless you burn the rest... I do wish they made it a lot easier to take the condenser housing top off...way too many things you have to disconnect to get to it! Should have been a big door on top you flip open and BAM you're in, then we could easily maintain it! I have 2 of these units and am having a buildup around the duct from the drum and starting to build up on the condenser so looking at some long soft brush options...all my vacuum attachments are either too big or too stiff or too short to be useful *sigh*...especially when trying to avoid damaging the condenser fins...
You'll need to reduce the wash load to a half to be efficient. We've been through this for years with our LG combo and thats how we solved the problem.
The slightly damp feeling is normal for newrly all heat-pump based dryers, it really is how they work. Some ar evetter, than others of course. That said, the biggest difference is how bign thr load is. Based on how tangled everything looked, your filling the washer too full. A full wash load is fine, if you have a separate dryer or something. Otherwise you need to cut back on the load size.
Lol, for that price it's definitely not worth it. Thank goodness for reviews and RUclips, no need to spend money on something that's not worth that much
I have the same exact review of this machine. I actually did everything that you did to try and avoid a service call. However, with no success I have a service apt. tomorrow. So darn frustrating.
I honestly don't understand why people are swapping their perfectly well working washers and dryers out for this machine. The only reason why I'm looking into buying this is because the place I'm renting doesn't have enough space for a traditional washer and dryer.
I haven't had an in unit washer and dryer for almost 5 years due to the fact that all of the affordable rentals don't come with them anymore and I'd give anything for the "inconvenience" of transfering wet close into a normal dryer again in the comfort of my own home.
Well, for decades, clothes dryers have not had a good filtration system always stuff bypassing getting into the area past the collector. One of my biggest concerns was will this machine collect the lint or animal hair sufficiently and still allow it to dry and not get onto that coil and you just showed me that still, how many decades later manufactures can’t make a dryer that apparently can seal off the lint from getting past the filter system I’m curious was the filter being taken out after every load just like you do with your standard clothes dryer
Mine works great. Your video shows that you did not clean the filter frequently as well as the other monthly maintenance steps. Simple solution 😉
We have the LG! best thing ever. BTW, both are now well under $2000
Thanks for the review, I’ve been interested in one of these but that’s enough info to not pull the trigger. It seems to be a common problem with heat pumps.
My Whirlpool washer was made in 1995 & Whirlpool dryer in 1988. I had to replace the dryer belt once. Appliances were not designed to fail after a few years in those days.