Doing IT helpdesk for 9 years, the best thing I learned is never work for toxic companies regardless of the job title or pay, some shit companies expect their IT helpdesk to cover every level of IT from helpdesk up to programming and cybersecurity including SAP.
Expectation Management: the national average in USA for SOC Analyst 1 is 60 to 80 thousand salaried for M-F 8-5. Do not ask this in the first interview. This is for the very end of the hiring process where an offer is being tendered. Strongly consider "low ball" offers if your are desperate for hands-on knowledge, but move on after 12 to 18 months.
That's me right now. and you're right. This place is a black hole (it dept) and I see people around here that been it with help desk support for 30 years, they are mean and rude, some of them are not, but when I joined this company early this year, I thought, well, this could a good place to start, some of my fellow colleagues already quit and some of them are looking for other line of work. This is not a good place to be, best case scenario you spend 30 years here and one day you may be promoted. Worst case scenario, you become one of those grumpy fellas with a dead end job. Right Now i am going to save some money and take my talents elsewhere. ain't worth it.
Allegation: the old IT career pathway to security created the talent shortage by weeding out capable people every step of the way. Direct entry into Information Security is the future. I don't need to be a Structural Engineer with 10 projects under my belt to successfully and safely drive my car across a bridge. That's the verbose explainer for the strength of JIT learning.
I never even thought Sys admin or Network admin could be considered low level. I have been a Technical associate(Helpdesk) for about a year and just now studying for the trifecta. Now I have to think past sys or network admin lol.
Two years max at Help Desk. It helps to see the industry from "top to bottom." Having customers makes the money. I never understood the classical IT aversion to encountering customers. It just seemed weird.
In terms of entry level cybersecurity roles with no real security experience, is it better to go the system admin and network engineer route first? Since many can not get entry level roles
Thank you for the advice but if you don't live in a big city you DO NOT get the luxury of choosing what type of cyber security area you want to focus on you get what you get around here.
What about over 10 years of IT professional experience? It’s more on technical aspect and just like the context of this video I worked as desktop support, IT support specialist roles. My next venture is to gravitate towards cybersecurity. Since I have mid to advanced (non expert) networking knowledge, am I a good candidate for cybersecurity analyst roles? given that I get certs like the google cybersecurity certificate and comptia security+..
Hey there @nicoleenesse, I am working on my bachelors in IT management and want to specialize in cloud computing and become a cloud engineer, what can I do after graduating to get myself on track for this career, thanks :)
The old IT career track is clearly broken; it created the acute talent shortfall. Direct access to Information Security is the future. It's how we mitigate the talent gap.
Hi Nicole, Im nearing one year in my helpdesk job now. Really enjoy the job but getting bored because it's just same old at this point. Very interested in cloud and been going through John Savills Az900 at the moment. I know cloud should be more of a late goal, or is it possible you think to go from helpdesk to cloud. I understand i need to learn networking and security along the way. Any tips?
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To start and advance your cybersecurity career, Apply To Upskill To Cyber at learn.nicoleenesse.com/UpskillToCyber
Doing IT helpdesk for 9 years, the best thing I learned is never work for toxic companies regardless of the job title or pay, some shit companies expect their IT helpdesk to cover every level of IT from helpdesk up to programming and cybersecurity including SAP.
11 years is way too long to be in Help Desk
@@kingshabba3983Facts
Expectation Management: the national average in USA for SOC Analyst 1 is 60 to 80 thousand salaried for M-F 8-5. Do not ask this in the first interview. This is for the very end of the hiring process where an offer is being tendered. Strongly consider "low ball" offers if your are desperate for hands-on knowledge, but move on after 12 to 18 months.
That's me right now. and you're right. This place is a black hole (it dept) and I see people around here that been it with help desk support for 30 years, they are mean and rude, some of them are not, but when I joined this company early this year, I thought, well, this could a good place to start, some of my fellow colleagues already quit and some of them are looking for other line of work. This is not a good place to be, best case scenario you spend 30 years here and one day you may be promoted. Worst case scenario, you become one of those grumpy fellas with a dead end job. Right Now i am going to save some money and take my talents elsewhere. ain't worth it.
being "stuck" is literally a mindset
I just want to know how can I just get in help desk as a start?
Allegation: the old IT career pathway to security created the talent shortage by weeding out capable people every step of the way. Direct entry into Information Security is the future. I don't need to be a Structural Engineer with 10 projects under my belt to successfully and safely drive my car across a bridge. That's the verbose explainer for the strength of JIT learning.
Yes, I agree
I never even thought Sys admin or Network admin could be considered low level. I have been a Technical associate(Helpdesk) for about a year and just now studying for the trifecta. Now I have to think past sys or network admin lol.
They are not low level. I'd say Mid-level.
gracias, esta interesante, si estuve en T.I. 7 años. y ahora trato de moverme a la ciberseguridad, espero me vaya mejor, . saludos
Ha! I'm just trying to get to the IT Helpdesk!
It is a great place to start, just don't get stuck there for 10 years+
Two years max at Help Desk. It helps to see the industry from "top to bottom."
Having customers makes the money. I never understood the classical IT aversion to encountering customers. It just seemed weird.
In terms of entry level cybersecurity roles with no real security experience, is it better to go the system admin and network engineer route first? Since many can not get entry level roles
this resonates with me, thanks Nicole, I need a change.. it start with me
You are so welcome
I am Software Support and the Help Desk. AAHAHAHAHHAHAHAAA! LET ME OUT! LET ME OUT!
LOLLLLL
Thank you for the advice but if you don't live in a big city you DO NOT get the luxury of choosing what type of cyber security area you want to focus on you get what you get around here.
I’m on a system engineer role right now watching your videos lol… I need a change!
Come to the security side!
What about over 10 years of IT professional experience? It’s more on technical aspect and just like the context of this video I worked as desktop support, IT support specialist roles. My next venture is to gravitate towards cybersecurity. Since I have mid to advanced (non expert) networking knowledge, am I a good candidate for cybersecurity analyst roles? given that I get certs like the google cybersecurity certificate and comptia security+..
pls can you us how to start or biuld a home lab
I am trying to get in ! :(
You can do it!
1. persistence
2. curiosity and a questioning attitude
3. a little daily progress
The rest will sort itself out.
Hey there @nicoleenesse, I am working on my bachelors in IT management and want to specialize in cloud computing and become a cloud engineer, what can I do after graduating to get myself on track for this career, thanks :)
This was made for me! Great advice. Thanks Nicole.
Great stuff right here!!! ❤
Glad you enjoy it!
Thanks Nicole!!
No Problem John
Yes, JIT Learning is a real thing
It is! It should be more talked about. Instead, we memorize all of these things and never use it
The old IT career track is clearly broken; it created the acute talent shortfall.
Direct access to Information Security is the future. It's how we mitigate the talent gap.
❤😊
Arnold!
IT HellpDesk 💩☠️💀😈
aye. you got the thumbnail lol
Hi Nicole,
Im nearing one year in my helpdesk job now. Really enjoy the job but getting bored because it's just same old at this point. Very interested in cloud and been going through John Savills Az900 at the moment. I know cloud should be more of a late goal, or is it possible you think to go from helpdesk to cloud. I understand i need to learn networking and security along the way. Any tips?