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Five Critical Customer Service Mistakes: Customer Service Training Video
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- Опубликовано: 6 окт 2014
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Learn five common customer service mistakes that are guaranteed to ruin customer relationships, whether in retail or in dealing with computer end-users. Don Crawley, author of The Compassionate Geek, covers each of the five mistakes while also offering ways to avoid them and improve customer service.
#customerservice #helpdesk #servicedesk
📺 Learn the six steps in a successful tech support session: • The Six Steps in a Suc...
🎬 Learn seven ways to improve your empathy: • Seven Ways to Improve ...
🎬 Here are four magical customer service phrases (What to say in nearly any situation): • Four Magical Customer ...
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach IT people how to get along so they can work together, get things done, and take care of customers (and each other). (www.amazon.com.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: CompassionateG...
Thanks for sharing the 5 killers!
1. We seem like we don't care
2. We don't listen
3. We let the user upset us
4. We use the wrong words
5. We focus on ourselves instead of seeing it from the customer's or user's point of view
You're welcome. I'm glad you liked it!
I appreciate the human kindness communication the video depicts and urges for best customer service results.
Next time I'm stuck with a bad CS person I'll demand to be connected with Don Crawley!
I want these embedded in my head until they are second nature. Thank you for helping me.
I like the idea of embedding them! Thanks for your comment.
This is a very good video. It wasn't tedious to listen and watch the presenter. Thank you.
Thank you, Joya! I try to never be tedious. :) (My children might disagree.)
Great points to remember. Thank you
Glad it was helpful! Thanks for your comment.
Thank you very much.....it's very simple and so helpful .
This was awesome!!!
I'm glad you liked it! Thanks for your comment.
Hello. I greatly enjoyed your video. i have a question if i may. What if the customer demands a certaion solution that the technical support is unable to provide due to internal process. how would you explain to them that it's not possible in a satisfactory manner
Thanks for sharing your thoughts. This video is immensely useful and important for excellent and exceptional customer experience and satisfaction.
You're welcome. I'm glad you found the video helpful. Thank you for your comment.
thank you for these tips, very helpful and easy to apply
Audra, I'm glad the video was helpful for you. Thanks so much for your comment.
Hey, Great job
Great help to achieve Excellent Customer Service!
Nice, very mush practical mistakes
much*
Great! thanks much!
Great points!
I'm from Russia.
Could you help me, I need an advice!
We are going to put stickers all around resort with QR code linked to feedback page and with note:
Any comments or suggestions on the service?
Is this note is correct? Understandable? Useable?
Thank you in advance.
I like the idea of using QR codes to simplify interaction. The note, however, feels generic and anonymous to me. What if you made the notes more personal by making several variations of the note and, on each variation, put the name and job title of one of the team members? Then, change the text to read something like "Your opinion is important to my co-workers and me. Any comments or suggestions on our customer service?"
Id say its almost impossible to listen or hear out if you surround yourself with impulsive, uneducated people. This happens on call centers all the time and it results in bad service and toxic office space that is like psychological warfare, employees against employees and management against employees, while customer is also blaming the company.
That sounds like a terrible environment. I don't doubt that happens sometimes. If you're in a toxic environment, your best option is to try to find a less toxic place to work. If that's not possible, find ways to deal with it. One possibility is a daily meditation practice. Check out www.mindful.org/how-to-meditate/ I'm really sorry you've had to deal with such a negative situation. I wish you success in either finding a new position or finding ways to deal with it. Good luck!
like it