Trust me when I say that American customers are the most angry,passive aggressive and kinda racist customers and I have worked with many customers of different countries.
TRUE!!! When I worked in retail, customers would regularly wash the garments incorrectly and demand a full refund. They (Karens) usually get their way if they make a scene and demand for a manager
having worked with the majority of the world in one form or another Americans aren't the worst there's just more of them. the worst absolute worst are the pissed off Canadians I didn't know that was a thing until I reached customer service
Iv woked in the mobile phone customer service care for 21 yrs. I learned that speaking to them like your friend and really be truthful really works. And alot can feel you being gunine with them can help. Let them know you have the tools to help. At the end of the day your a customer as well and understand. Teach them what you know and show them how it will help them in future. Loved my job. Hope this helps.
It's crazy how retail companies accept customers to act hostile and getting what they want. Yet retail doesn't give a shit if an employee is in danger!! We want the same respect man. I don't have to deal with them i can just quit.
I work in a restaurant, and I continue to have customers screaming at me or just be rude. Some get violence yet I have to accept that behaviour and my manager just gives them what they want free food to calm them down. I believe if customers are being rude and violent just because their not getting what the want then they should leave because rewarding them brings them back again to do the same stuff all over again.
Respectfully, you’re not going to be in physical danger of an angry customer. 99.9999% of the time they only fake “anger” in order to manipulate you/the store into giving them free items or a discount. They don’t actually wanna go to jail for hitting you. Trust me
My boss made me watch this and I quit because a customer was being racist and my boss got mad at me for insulting the customer back lol I’m not kissing no ones ass I quit
I work at a ghetto Walmart in Florida so Im trying to improve my customer service skills because that job stresses the hell out of me but I can’t look for another one
The Art of Letting Go is something I should learn. I had a bad interaction today and it left me kind of disheartened with this new job. I have noticed that there is a point when a customer is just beyond help and just looking for a place to vent their anger. Some situations I’ve been in have been helped by the fact that I just give them an apology, acknowledging their issue, and offering them someone else higher up to contact. They usually just thank me and leave a little calmer.
Lol exactly! It only gives them the opportunity to release MORE anger and frustration, since you’re REMINDING them of the thing they’re upset about in the first place, and basically FORCING them to explain and express their emotions even more 🤦♂️😂
I keep a professional demeanor and have always been complimented by customers and staff alike for my phenomenal customer service, knowledge, and patient attitude. But retail (especially mobile retail) is literally on the verge of turning me into a bitter, anxious, tired person because I just can’t take some customers anymore. They are not only upset, but extremely angry; not only angry, but aggressive and on the verge of violence. During only 6 months of working, I’ve already had to kick out over 3 customers, and called the police on one. And just today, I had a mentally unstable customer threaten our customer service rep over the phone that she would be KILLED if she didn’t do what he asked. But frankly I didn’t have the guts to kick him out, because I was working alone and the guy was a 6’5 dude with a backpack that had only God knows what inside of it (a gun? A large knife?). So I just ignored the situation until he left. I’m thinking of quitting my job soon, because it’s taking a toll on my mental health. I’ve realized that most customers are angry, ignorant, arrogant thick-skulled buffoons who act like children when they don’t get their way. But yet it’s not them who gets time-out. It’s ME who desperately needs TIME OFF. I’m about to get full-blown anxiety by dealing with these disgusting human beings who can’t act normal or treat an employee like a person.
@CelestialKnight23 "But frankly I didn’t have the guts to kick him out, because I was working alone and the guy was a 6’5 African-American dude with a backpack that had only God knows what inside of it (a gun? A large knife?)" I have no idea why you felt it necessary to mention this guy's race, especially with the racist climate in this nation. For the sake of African-Americans who aren't rude or disrespectful to customer service reps (or anyone, for that case) please think before you write.
@@lwh847 You’re right, I often just like to give too many details out of habit. No ill will intended. But thank you for the advice. Sorry & take care :)
Yeaaaahhhh, no. The greatest thing about owning my own non corporate chain business is the ability to "fire" customers who are unreasonable and illogical and abusive. We try to help if they made a mistake but are nice in asking for help. When they become verbally abusive, that's an attempt to make us afraid of their negative reviews. We're not Walmart. We're not going to enable crappy behaviors. The customer is NOT always right, and rewarding them for being horrible is what has created so many Karens in our society today. It's okay to politely but firmly restate your business policies, remind them they agreed to those policies in choosing to do business with you, and then hold firm in spite of their unreasonable demands. If we sold non waterproof phones and had a customer complain that their phone died after being washed, we'd point out that they bought a non waterproof phone and all non waterproof phones will die if they are washed in a washing machine. Sometimes people need to be flat out told common sense if their families never bothered to educate them while they were growing up. If a five year old screams at an adult, you don't give them whatever they want. Some adults are just like children and need to be politely but firmly treated as such.
You're right, the costumer doesn't own the store and it's a private property. The owner of the store can make their own rules and have a right to refuse service when necessary.
Although this all sounds good in theory, the problem is customers that would threaten you over bad reviews are the same type of people that would actually give you them. If you fire them, then you’re basically rejecting them as people, and insulting them in the highest possible way, and that’s going to guarantee that they destroy you. With that said, you can do it, it’s your choice, but the businesses that do that don’t last very long. I have owned a business for 7 years now, and I know firsthand how important it is to always treat customers good- and yes, very carefully- even if they’re bad clients. Usually what I will do is talk to them less, and record the conversation secretly every time I talk to them. I want evidence in case they’re going to disparages. But I don’t give them any reason to do so. And if they’re just having a really bad day or having a mental breakdown, I will ask them if they’re OK and if their day is going well and if they’d like to talk about it, and sometimes I say “you know, it sounds like this might be a little bit more than just about our paint job. Is everything going OK with you?“. Yes, sometimes they get offended by this, But at least if you sound like you care, that’s a good thing. And it’s much better than firing them. If you fire them, you’re basically committing career suicide. That’s what you’re doing
Today's customer service ethos is if you are entitled and make a ruckus, even if the issue is no fault of the company's, then the company must give into crazy demands. This only breeds more entitlement. I blame large corporation's ridiculous return policies for enforcing these bad behaviors.
Could you explain a little more? When you say ridiculous return policies, what are you referring to? I work in an industry that is experiencing delays for orders and customers aren't understanding to the times we're in (as in, trying to recover from the effects of covid). Customers are taking partial deliveries and experiencing months of delays on the rest of the order and wanting to return what they already took delivery on which is now past the return window. Some customers are bullying. I'm wanting to know how to turn down their unrealistic demands without losing them as a customer?
Wireless customers are the worst. They believe that they deserve free stuf cuz they’ve been customers for 3 years… it’s like Really?? Go to Walmart and ask for free food cuz you’ve been shopping there for a long time
Ummm.... what if I DON'T care about the customer? They certainly give me less of a reason to when they are being rude and an earsore. I think they just need to leave.
Thanks for the advice, this is good for a bank teller to do too since most of our upset customers are because of policy demands from our corporate heads that put us in sticky scenarios. Many times burnout is all too real, feeling that today
I think I’m going to quit my job as a receptionist for a rental company because I am not kept up to date with information on the properties so when I answer the phone I don’t know how to answer their questions and can’t follow these steps with angry tenants, applicants, or contractors because I don’t know anything so there is no way to calm my anxiety and try to help them I can’t help them all I can say is “let me get your number and name and I’ll have someone else call you back” which works sometimes but the people still degrade me and I hate it
Please make a video highlighting the differences between a genuine customer complaint and a con artist trying to score favors from management. Beleive me, it's an issue.
Oh yes, dealing with those can be a challenge. We wrote a post on the hardest customer service scenarios, including tips on how to deal with trolls. Maybe you'll find that helpful :) www.userlike.com/en/blog/customer-service-scenarios
I was dealing with a credit card provider who's system wouldn't take my payments and I always being totally cool and respectful, but man she was toxic. Telling me to slow down and even spelling out the word S L O W L Y in a very passive aggressive tone. I had it with her attitude and snapped back with "LET'S calm the snappy attitude. If I did anything PERSONAL to you then please let me know, but I don't appreciate your TONE." And she just went "meh ok." It was such an uncomfortable call. She was just talking to me like some two year old the whole time.
How to Deal With Angry Customers 1. Keep cool. 2. Calm a customer by asking questions. 3. Use the "because" justification. 4. Show compassion. 5. Apologize. 6. React with politeness. 7. Don't take it personally. 8. Beware ambiguity.
To tackle angry customers, is to show them more frustration and helplessness if they do not cooperate, eventually leading to calm down and coming back to the actual business. That really the real point and the right way to address those who like to create situations for others. Get them in the situation, there is always a way, you must find it out in your case.
This video is so helpful!! Would you be able to make a video on how to deal with people not wanting to follow store and state regulations regarding masks? For example how to stay calm when they scream at you right off the bat for nicely asking them to follow the store’s guidelines. Thank you!
Lol I wish there was training on how to handle that situation specifically at every work place because I also have to deal with some customers without any masks on and it makes most of the customers and employees uncomfortable. I've had customers with masks on yell at the ones without them and all I could do was laugh to myself good thing they couldn't see my smile under the mask though.
` Avunew YES it is horrible and i have severe ocd so it makes it really difficult for me to be in a room just thinking about all the germs flying around🤮🤮 it literally gives me anxiety attacks
I mean mostly helpful. But I had a customer attack me for not knowing something. And went from 0-100 in 2 seconds. But most of those tips I use. I was trying to look for something on that issue. Basically I didn't know the genertic to brand name of a medicine. I told him the genertic got extremely mad. Like saying wanted me fire and demented. Refuse to talk and just being an complete a**. So what could I have done better to control that situation.
Well you see I am so chill and hard to rustle that if someone manages to make my blood boil while I’m actively trying to help them, they are typically a human garbage can. They take the place of the victim on purpose. You’re twisting a lot of things. It’s useless. You can’t fix boiling blood and ignorance by lying to your employee 😂
how about hostile customer service departments? transfer to limbo. 30 minutes on hold then disconnected. circular transferring, passive aggressive misrepresentation of my issue.
So this is a long one: Often when we work in retail and especially fast food, we are already stressed out enough due to being understaffed, under-supplied, under-secured, and being underpaid and under-appreciated despite these things. And so the last thing we need is rude entitled customer who is unempathetic and doesn't know how to put themselves in other people's shoes, especially when it comes to retail workers. Especially in today's state, there's too much anger, too much hatred, too much selfishness, too much ignorance, too much mindless conformity. And who's expose to everyone the most? Fast food and retail workers. And they're exposed to the most scum and villainy that society has to offer on a daily basis. Dealing with that abuse everyday is draining... I want to quit my job and this industry entirely too, but I can't as of now since I have rent, bills, and school to pay, so unfortunately I'm stuck as of now, but hopefully that'll change soon. Just last Thursday I got into an argument with this old Hispanic guy who always comes in a bad mood and is always disrespectful to us, and a minute later after he left, he called the store, I picked up, and told me next time he saw me that he was going to shoot me. Then next day on Friday I had another rude customer giving me crap for my "attitude" apparently, and that I needed to know my place, and to keep my mouth shut, otherwise he was gonna beat my a** - I'm an adult and this man was talking down on me like I was a child and he was my dad, we're total strangers to each other and have nothing to do with each other's lives and the guys was getting so personal. It's so bizarre to see overgrown men act like spoiled brats and throw a tantrum when they don't get things their way, and it's not fair and appropriate that we still have to sucker to them and tolerate it, because it just enables that bad behavior and the abuse continues in the future. And with all the stress of mismanagement we've been dealing with at work, the last thing we needed was another "Karen" to bring us more crap that day - my wife and I literally had a mental breakdown, we literally broke down crying, our manager was pissed, but our bosses/HR were nice enough to send us home early for a mental health break. Still though, customers complain about how there use to be a time when businesses use to care about them, but has there even been a time when society has ever cared about the retail or fast food employee? Corporate has established their employees to be viewed as drones, and unfortunately, so has the customer, and all they see is a robot rather than a person behind the counter. Some customers are so irrational and evil that they'll kill employees over cold nuggets or fries, or simply because they grow impatient of waiting in lines - like what is that? Again, we're understaffed, under-supplied, under-secured, and still underpaid and under-appreciated despite all this. Many customers are nothing but abusive bullies because they know they can be.
honestly i can't wait for like ChatGPT to take over customer service jobs. there's too damn many people in society that like to be mean or suck the life out of people in their vicinity, or are just naturally negative, or dangerously ignorant, the list goes on
Everythink in this world has its price. If you deal in this way with those customers and do not show your borders you will pay with your health or bring that frustration into your family so they will suffer from that. Also you invite this customers to continue their behaviour. Always know your own value. Less money can open new doors.
I work in retail pharmacy and I got yelled at by a customer at the drive thru he got mad because he had asked me to change his adress which I did it just the prescription he was picking had his old adress and he threw his Id at me I closed the drive thru window and could hear yell I got really upset because I wasn’t being rude to him so I rang his prescriptions gave him his bag dint say nothing amd walked out and that made him really upset so his wife comes in the store angry wanting to speak to my manager saying that I have bad customer service I feel bad about it now for walking away and not saying nothing to him
customer service jobs should pay 30 an hr not minimum because of all the abuse we gotta suffer. I feel like we need to have a behavior analyst or psychology degree first because Its insane the shitty people we deal with. Burn Out is very common
When you apologize you ARE taking the blame 🙃 it’s saddening to see HUMANS get bullied and treated like punching bags, and the only thing you all have to say is don’t take it personal, after the 8th customer yelling at you and disrespecting you just apologize and ask questions 🥹👍…
Trust me when I say that American customers are the most angry,passive aggressive and kinda racist customers and I have worked with many customers of different countries.
The American customer are not only the angriest but also ungrateful when their problem gets solved
TRUE!!! When I worked in retail, customers would regularly wash the garments incorrectly and demand a full refund. They (Karens) usually get their way if they make a scene and demand for a manager
having worked with the majority of the world in one form or another Americans aren't the worst there's just more of them. the worst absolute worst are the pissed off Canadians I didn't know that was a thing until I reached customer service
Plz come to India..you will taste real🍷
YEP
This should be entitled “how to let people shit all over you and still be nice about it “.
Iv woked in the mobile phone customer service care for 21 yrs. I learned that speaking to them like your friend and really be truthful really works. And alot can feel you being gunine with them can help. Let them know you have the tools to help. At the end of the day your a customer as well and understand. Teach them what you know and show them how it will help them in future. Loved my job. Hope this helps.
It's crazy how retail companies accept customers to act hostile and getting what they want. Yet retail doesn't give a shit if an employee is in danger!! We want the same respect man. I don't have to deal with them i can just quit.
I work in a restaurant, and I continue to have customers screaming at me or just be rude. Some get violence yet I have to accept that behaviour and my manager just gives them what they want free food to calm them down. I believe if customers are being rude and violent just because their not getting what the want then they should leave because rewarding them brings them back again to do the same stuff all over again.
Respectfully, you’re not going to be in physical danger of an angry customer. 99.9999% of the time they only fake “anger” in order to manipulate you/the store into giving them free items or a discount. They don’t actually wanna go to jail for hitting you. Trust me
My boss made me watch this and I quit because a customer was being racist and my boss got mad at me for insulting the customer back lol I’m not kissing no ones ass I quit
Yep. A boss who cant defend his or her employees are aholes themselves.
YES
I work at a ghetto Walmart in Florida so Im trying to improve my customer service skills because that job stresses the hell out of me but I can’t look for another one
The Art of Letting Go is something I should learn. I had a bad interaction today and it left me kind of disheartened with this new job. I have noticed that there is a point when a customer is just beyond help and just looking for a place to vent their anger. Some situations I’ve been in have been helped by the fact that I just give them an apology, acknowledging their issue, and offering them someone else higher up to contact. They usually just thank me and leave a little calmer.
Calm a customer by asking questions sometimes does the exact opposite 😂
Lol exactly! It only gives them the opportunity to release MORE anger and frustration, since you’re REMINDING them of the thing they’re upset about in the first place, and basically FORCING them to explain and express their emotions even more 🤦♂️😂
I start my cashier job tomorrow. I wanna be prepared lol 😂
How’s it going?
Yeah, how is it going?
You already made your first mistake. You can never be prepared for Karen.
@@justinTime077 lol
I was a bagger. When a customer got angry at me, I was fired.
Best thing is to be silent. Leave them let off there steam. Any way the problem is solved is a good way.
I keep a professional demeanor and have always been complimented by customers and staff alike for my phenomenal customer service, knowledge, and patient attitude. But retail (especially mobile retail) is literally on the verge of turning me into a bitter, anxious, tired person because I just can’t take some customers anymore. They are not only upset, but extremely angry; not only angry, but aggressive and on the verge of violence. During only 6 months of working, I’ve already had to kick out over 3 customers, and called the police on one. And just today, I had a mentally unstable customer threaten our customer service rep over the phone that she would be KILLED if she didn’t do what he asked. But frankly I didn’t have the guts to kick him out, because I was working alone and the guy was a 6’5 dude with a backpack that had only God knows what inside of it (a gun? A large knife?). So I just ignored the situation until he left. I’m thinking of quitting my job soon, because it’s taking a toll on my mental health. I’ve realized that most customers are angry, ignorant, arrogant thick-skulled buffoons who act like children when they don’t get their way. But yet it’s not them who gets time-out. It’s ME who desperately needs TIME OFF. I’m about to get full-blown anxiety by dealing with these disgusting human beings who can’t act normal or treat an employee like a person.
@CelestialKnight23 "But frankly I didn’t have the guts to kick him out, because I was working alone and the guy was a 6’5 African-American dude with a backpack that had only God knows what inside of it (a gun? A large knife?)" I have no idea why you felt it necessary to mention this guy's race, especially with the racist climate in this nation. For the sake of African-Americans who aren't rude or disrespectful to customer service reps (or anyone, for that case) please think before you write.
@@lwh847 You’re right, I often just like to give too many details out of habit. No ill will intended. But thank you for the advice. Sorry & take care :)
Yeaaaahhhh, no. The greatest thing about owning my own non corporate chain business is the ability to "fire" customers who are unreasonable and illogical and abusive. We try to help if they made a mistake but are nice in asking for help. When they become verbally abusive, that's an attempt to make us afraid of their negative reviews. We're not Walmart. We're not going to enable crappy behaviors. The customer is NOT always right, and rewarding them for being horrible is what has created so many Karens in our society today. It's okay to politely but firmly restate your business policies, remind them they agreed to those policies in choosing to do business with you, and then hold firm in spite of their unreasonable demands. If we sold non waterproof phones and had a customer complain that their phone died after being washed, we'd point out that they bought a non waterproof phone and all non waterproof phones will die if they are washed in a washing machine. Sometimes people need to be flat out told common sense if their families never bothered to educate them while they were growing up. If a five year old screams at an adult, you don't give them whatever they want. Some adults are just like children and need to be politely but firmly treated as such.
You're right, the costumer doesn't own the store and it's a private property. The owner of the store can make their own rules and have a right to refuse service when necessary.
Yes. Well said.
Although this all sounds good in theory, the problem is customers that would threaten you over bad reviews are the same type of people that would actually give you them. If you fire them, then you’re basically rejecting them as people, and insulting them in the highest possible way, and that’s going to guarantee that they destroy you. With that said, you can do it, it’s your choice, but the businesses that do that don’t last very long. I have owned a business for 7 years now, and I know firsthand how important it is to always treat customers good- and yes, very carefully- even if they’re bad clients. Usually what I will do is talk to them less, and record the conversation secretly every time I talk to them. I want evidence in case they’re going to disparages. But I don’t give them any reason to do so. And if they’re just having a really bad day or having a mental breakdown, I will ask them if they’re OK and if their day is going well and if they’d like to talk about it, and sometimes I say “you know, it sounds like this might be a little bit more than just about our paint job. Is everything going OK with you?“. Yes, sometimes they get offended by this, But at least if you sound like you care, that’s a good thing. And it’s much better than firing them. If you fire them, you’re basically committing career suicide. That’s what you’re doing
Oh shut up
Analogys work great. We have lots when you position it 99% get when you compare. Be fair but firm.
Today's customer service ethos is if you are entitled and make a ruckus, even if the issue is no fault of the company's, then the company must give into crazy demands. This only breeds more entitlement. I blame large corporation's ridiculous return policies for enforcing these bad behaviors.
Could you explain a little more? When you say ridiculous return policies, what are you referring to? I work in an industry that is experiencing delays for orders and customers aren't understanding to the times we're in (as in, trying to recover from the effects of covid). Customers are taking partial deliveries and experiencing months of delays on the rest of the order and wanting to return what they already took delivery on which is now past the return window. Some customers are bullying. I'm wanting to know how to turn down their unrealistic demands without losing them as a customer?
Wireless customers are the worst. They believe that they deserve free stuf cuz they’ve been customers for 3 years… it’s like Really?? Go to Walmart and ask for free food cuz you’ve been shopping there for a long time
Grocery stores as well. Not just y'all lol they love to let you know how much money they spend with the store weekly.
Ummm.... what if I DON'T care about the customer? They certainly give me less of a reason to when they are being rude and an earsore. I think they just need to leave.
Thanks for the advice, this is good for a bank teller to do too since most of our upset customers are because of policy demands from our corporate heads that put us in sticky scenarios. Many times burnout is all too real, feeling that today
I’ve done this shit for 3 months over the phone this job is not worth the mental damage it does
I think I’m going to quit my job as a receptionist for a rental company because I am not kept up to date with information on the properties so when I answer the phone I don’t know how to answer their questions and can’t follow these steps with angry tenants, applicants, or contractors because I don’t know anything so there is no way to calm my anxiety and try to help them I can’t help them all I can say is “let me get your number and name and I’ll have someone else call you back” which works sometimes but the people still degrade me and I hate it
Please make a video highlighting the differences between a genuine customer complaint and a con artist trying to score favors from management. Beleive me, it's an issue.
Oh yes, dealing with those can be a challenge. We wrote a post on the hardest customer service scenarios, including tips on how to deal with trolls. Maybe you'll find that helpful :) www.userlike.com/en/blog/customer-service-scenarios
Agreed!! Some people think that by yelling and being a jerk, they’re entitled to free shit lol
@@Userlike Idk man, that link shows some politically biased behavior, and that's never okay...
Great video! It gave me a lot of practical advice I can take action with. Thanks guys.
Thanks, Matthew!
Angry and vituperative customers should be called "cusstomers"! 😎
😃
I was dealing with a credit card provider who's system wouldn't take my payments and I always being totally cool and respectful, but man she was toxic. Telling me to slow down and even spelling out the word S L O W L Y in a very passive aggressive tone. I had it with her attitude and snapped back with "LET'S calm the snappy attitude. If I did anything PERSONAL to you then please let me know, but I don't appreciate your TONE." And she just went "meh ok." It was such an uncomfortable call. She was just talking to me like some two year old the whole time.
How to Deal With Angry Customers
1. Keep cool.
2. Calm a customer by asking questions.
3. Use the "because" justification.
4. Show compassion.
5. Apologize.
6. React with politeness.
7. Don't take it personally.
8. Beware ambiguity.
Keep cool
Calm customer asking questions
Use the because justification
Apologies
React with politely
Don't take it personally
Beware ambiguity
How to deal with angry customer “sorry my employees are bungholes, take you’re credit and move on”
These tips don't work with most of my bully customers.
I don't agree - a bully can be defused if you ask question about expectations
Lol try that at a grocery store😂😂in the city
To tackle angry customers, is to show them more frustration and helplessness if they do not cooperate, eventually leading to calm down and coming back to the actual business. That really the real point and the right way to address those who like to create situations for others. Get them in the situation, there is always a way, you must find it out in your case.
This video is so helpful!! Would you be able to make a video on how to deal with people not wanting to follow store and state regulations regarding masks? For example how to stay calm when they scream at you right off the bat for nicely asking them to follow the store’s guidelines. Thank you!
Lol I wish there was training on how to handle that situation specifically at every work place because I also have to deal with some customers without any masks on and it makes most of the customers and employees uncomfortable. I've had customers with masks on yell at the ones without them and all I could do was laugh to myself good thing they couldn't see my smile under the mask though.
` Avunew YES it is horrible and i have severe ocd so it makes it really difficult for me to be in a room just thinking about all the germs flying around🤮🤮 it literally gives me anxiety attacks
@@banannie666 Yeah but not much the company can do because they want all the profits they can get which sucks when you're the person dealing with them
We take our own protection seriously. Sorry no mask no service. Comply or Good bye!
Never take it pereonal
I appreciate you sharing such many great tips to deal with theangry customers.
Great advice! Thank you 🙏
I mean mostly helpful. But I had a customer attack me for not knowing something. And went from 0-100 in 2 seconds. But most of those tips I use. I was trying to look for something on that issue.
Basically I didn't know the genertic to brand name of a medicine. I told him the genertic got extremely mad. Like saying wanted me fire and demented. Refuse to talk and just being an complete a**. So what could I have done better to control that situation.
I had all off your scenarios and I can tell you the way you would handle the situation is not going to help at all.
Good tips. Thank you!
Greetings from Peru 🇵🇪
Excellent video...tyty 👍🤩🙏
bro customer service is only getting yelled at no customer is nice
Well you see I am so chill and hard to rustle that if someone manages to make my blood boil while I’m actively trying to help them, they are typically a human garbage can. They take the place of the victim on purpose. You’re twisting a lot of things. It’s useless. You can’t fix boiling blood and ignorance by lying to your employee 😂
how about hostile customer service departments? transfer to limbo. 30 minutes on hold then disconnected. circular transferring, passive aggressive misrepresentation of my issue.
So this is a long one:
Often when we work in retail and especially fast food, we are already stressed out enough due to being understaffed, under-supplied, under-secured, and being underpaid and under-appreciated despite these things. And so the last thing we need is rude entitled customer who is unempathetic and doesn't know how to put themselves in other people's shoes, especially when it comes to retail workers.
Especially in today's state, there's too much anger, too much hatred, too much selfishness, too much ignorance, too much mindless conformity.
And who's expose to everyone the most? Fast food and retail workers. And they're exposed to the most scum and villainy that society has to offer on a daily basis. Dealing with that abuse everyday is draining...
I want to quit my job and this industry entirely too, but I can't as of now since I have rent, bills, and school to pay, so unfortunately I'm stuck as of now, but hopefully that'll change soon.
Just last Thursday I got into an argument with this old Hispanic guy who always comes in a bad mood and is always disrespectful to us, and a minute later after he left, he called the store, I picked up, and told me next time he saw me that he was going to shoot me. Then next day on Friday I had another rude customer giving me crap for my "attitude" apparently, and that I needed to know my place, and to keep my mouth shut, otherwise he was gonna beat my a** - I'm an adult and this man was talking down on me like I was a child and he was my dad, we're total strangers to each other and have nothing to do with each other's lives and the guys was getting so personal. It's so bizarre to see overgrown men act like spoiled brats and throw a tantrum when they don't get things their way, and it's not fair and appropriate that we still have to sucker to them and tolerate it, because it just enables that bad behavior and the abuse continues in the future.
And with all the stress of mismanagement we've been dealing with at work, the last thing we needed was another "Karen" to bring us more crap that day - my wife and I literally had a mental breakdown, we literally broke down crying, our manager was pissed, but our bosses/HR were nice enough to send us home early for a mental health break.
Still though, customers complain about how there use to be a time when businesses use to care about them, but has there even been a time when society has ever cared about the retail or fast food employee?
Corporate has established their employees to be viewed as drones, and unfortunately, so has the customer, and all they see is a robot rather than a person behind the counter.
Some customers are so irrational and evil that they'll kill employees over cold nuggets or fries, or simply because they grow impatient of waiting in lines - like what is that?
Again, we're understaffed, under-supplied, under-secured, and still underpaid and under-appreciated despite all this.
Many customers are nothing but abusive bullies because they know they can be.
honestly i can't wait for like ChatGPT to take over customer service jobs. there's too damn many people in society that like to be mean or suck the life out of people in their vicinity, or are just naturally negative, or dangerously ignorant, the list goes on
Thank you so much for this. Def subscribed !!
This is helpful thank you 👏🏾
Very helpful for me than you
thanks, good video
absolute gem!
I work in a restaurant I have learnt how rude some people can be 😭
Superb
Everythink in this world has its price. If you deal in this way with those customers and do not show your borders you will pay with your health or bring that frustration into your family so they will suffer from that. Also you invite this customers to continue their behaviour. Always know your own value. Less money can open new doors.
1:29 Fear of not able to find a happy ending. Yeah, that happens when I try a new massage therapist.
im envious of the people that can handle these jobs. there will always be people that succeed at a job, im just not one of them for these 🤣
Thank you such for being specific.solutions
Excellent sister
I work in retail pharmacy and I got yelled at by a customer at the drive thru he got mad because he had asked me to change his adress which I did it just the prescription he was picking had his old adress and he threw his Id at me I closed the drive thru window and could hear yell I got really upset because I wasn’t being rude to him so I rang his prescriptions gave him his bag dint say nothing amd walked out and that made him really upset so his wife comes in the store angry wanting to speak to my manager saying that I have bad customer service I feel bad about it now for walking away and not saying nothing to him
customer service jobs should pay 30 an hr not minimum because of all the abuse we gotta suffer. I feel like we need to have a behavior analyst or psychology degree first because Its insane the shitty people we deal with. Burn Out is very common
How to deal racist and rude customers.
Nice
I was sent here by my teacher. XD
sent* XD
@@Psalm-yg6yi It was my English teacher XD
I'm at Chuck E cheese and I just ask someone if there ok and he cursed at me and and said mind your business
theres your answer 😂
170 wpm 0:30
Some point? 🤣
Pray pray Angry comes from evil
I wish the Reservation Manager of Jw Marriott Madrid watches this video!!
When an open door for evil ,he take please all your body .When you pray by Jesus Name no more Angry .you free live please .believe in hem.
When you apologize you ARE taking the blame 🙃 it’s saddening to see HUMANS get bullied and treated like punching bags, and the only thing you all have to say is don’t take it personal, after the 8th customer yelling at you and disrespecting you just apologize and ask questions 🥹👍…