How to handle difficult clients... and when to walk away
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- Опубликовано: 22 июл 2024
- Difficult clients are all a part of the freelance process! Today I'm sharing how I handle difficult clients and how I know when it's time to walk away.
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Timestamps:
00:00:00 Hey, Hello
00:01:51 Hear them out
00:05:04 Address it head on (in writing)
00:08:17 Try another way
00:10:49 Document infractions
00:12:40 When to cut them off
00:15:32 Question of the day: family support for your biz 
Хобби
7 steps to dealing with difficult clients
✅ Stay calm (or rant in private).
✅ Listen to their concerns.
✅ Deliver a prompt reply.
✅ Figure out what the hell happened.
✅ Offer a solution.
✅ Cut your losses.
✅ Review and learn.
Mom is definitely proud of you! I'm so proud how you help, motivate and offer free advice continually! You are so selfless! I also am proud of how professional you are. Quality content as well as entertaining! Love you!
Xoxoxo
I have to say your channel is so informative and well-composed. In every episode, I have watched there is something vital I learn and take away from the tips you freely give out. Thank you
I enjoy watching your vlogs, I find them to be very informative. It’s so refreshing to see intelligent content, keep doing what you do you’re amazing 🤩👍🏾🙏🏾
I have to really check myself in the situation . It's so hard to finally say I deserve better then the way this person is treating me.
Great insights, Latasha. Happy I am working with dream clients for the last year. I used to have some unpleasant experience before, but it's a normal thing in our business. 🙂
Thank you very much for the tips and support!
~ Vick ~
Thank you so much for posting this! I really needed to hear this message. I watch you regularly.
7 steps to dealing with difficult clients
✅ Stay calm (or rant in private).
✅ Listen to their concerns.
✅ Deliver a prompt reply.
✅ Figure out what the hell happened.
✅ Offer a solution.
✅ Cut your losses.
✅ Review and learn.
This is good advice
This was great! What is your process with asana when you have a new client? Like how do you break down how you would handle someone’s social media account.
It's simple: whenever we have a new client in our bucket, we need to learn from the client what they want & how they want. bcz it's a most important thing to learn about client & client's work.
One we understand their need, not it's time to work and create everything around that like: strategy, content calendar , content sheet & etc.
That's how i work as a social media marketer for my client. beyond these there are much more things to do also.
With ending a contract early with a freelancer do clients request money back?
some do, but have this outlined in your contract in case
SOME CUSTOMERS UST WANT FREE PRODUCTS AND PUT A NEGATIVE REVIEW IF YOU DON'T GIVE THEM REFUNDS LOL