Yes. In my country , totally like that them hiring you but bullied you because you are a newbie. Everything must self learned it totally frustrated. Totally lack and worst of treatment for the employees and for the customers.
Customers don't make it easy. You say, "I'm doing everything I can to resolve this issue", and they come back with, "Well, CLEARLY, that's not enough!" Good response: "I'm so sorry to hear that, but I'm still here with you, and will stay with you until the issue is resolved."
These days, customer service RARELY "stay with customers til the issue is resolved"...they usually pass it off to the next person and they you start all over again.
Sir , It's with A heart full of appreciation & gratitude that I would like to be in conversation with you . Your presentation is marvelous & pronunciations are easily intelligible by even non- native speakers .The expressions you have mentioned & tone with which you have delivered are going to be extremely useful in pacifying the angry customers . But the word you have used SYMPATHY literally means to feel the same way & EMPATHY means to feel the emotions & expectations but without getting involved .I think empathy is prefered in professional communication, I suppose . However , this doesn't belittle the usefulness of the video , anyway . With good wishes & regards . Vishwas Gatne Pune India
I guess Im randomly asking but does any of you know of a method to log back into an Instagram account? I was stupid forgot my account password. I would appreciate any tricks you can offer me
Working in a call center gave serious anxiety and pannic attacks. It led me to the point where after every call I was focusing all my negative energy to that person and wishing to die or something bad happens to the customer. One day I received an email informing me that the customer was no replying to my email because died in a car accident. And I felt so good hearing this cause I hated that b*tch so much for screaming at me and making me feel unconfortable for several months. Then I realized that I was having mental issues, quit the job and started to see a psycologist. This industry is NOT for anybody.
For those and other reasons, they look for people that English is their second language, because bilinguals are less sensitive to mood changes in their second one. In my case, when a customer is yelling at me that makes me laugh. But if someone is yelling at me in Spanish well the situation is different you know
Im doing everything i can to resolve this Im right there with you Bear with me and ill take care of it right away Well have this sorted out in no time I would appreciate your patience If there anything else i can do just let me know
REQUEST FOR VIEWERS! I am currently building a full course on Customer Service, some of which will be on youtube. What topics do you want to see in this course?
Cloud English I wish you could have more AER (acknowledge, empathy, reassurance) phrases.. also more statements to calm an irrate customer. Thank you for this video, btw :)
Most Americans cannot understand or have patience,they insist what they want even your doing your best to resolve their issue.. Some were good but 85% were bad Americans😒..Working as CSR have to empathize not just sympathize, it's really hard talking to narrow and close minded person 😖
For some reason when a Customer Service Representative say : .." I understand..." The customer gets even more angry..I guess this is a powerful keyword the customer DON'T WANT HEAR. Because deep down some CSR don't really "understand " I've been reading other powerful words that our brain reacts differently when we hear it. ..it's so complex and interesting to know
God bless you mate, you've been CRYSTAL CLEAR and you're helping me to get through an interview on this thursday. Take care I hope you flourish in anything you do!
The Customer Service English Course has launched! It's 7 hours and 48 lessons. Thank you all so much for the feedback and requests. Enjoy the course! www.udemy.com/course/customer-service-english/?referralCode=9C1F1B9BC18E4A99F9BE
Wau!!! Esto sí me gustó porque se le escucha bien, fluido el Idioma necesito que bajen más información de éstas gracias amigos, no sabes como me Siento de bien, poder escucharte con un Inglés bien hablado,
Me fascino este tipo de información gracias, Muchacho por darnos esta ayuda, en lo particular me gusta porque no tengo, conquien Conversar ni practicar él Inglés, pero me gustó muchísimo esto, gracias Chico que Ds te Bendiga y Cuide Amén
Well some Americans doesn't know the word "listening", they will just directly call you a bitch or ask if you know what you're doing and shout at you even before you can explain everything. Even if you'd show sympathy, they would say "I don't care about your sorry" Lifeline customers mostly
Cloud English Well it's okay, it's pretty bad to call people that way but in Customer Service, nothing is personal and afterall they're just unhappy people having a bad day
"I'm doing everything I can" doesn't work because every customer knows that if they say just the right thing... they'll magically get what they want, but not until they say what ever the magic thing is. "If there's anything else I can do, let me know" contradicts "I'm doing everything I can." "Don't hesitate to ask if there's anything else you need" does not mean this problem is solved. It means you've reached the end of help with the current problem. "I'll be here" within my work week, but you'll probably talk to someone else when you call again. "I will keep you updated" means they'll put your case into the computer and the computer will probably update you instead. "Sympathy" phrases are always rambled-off as the person reads it off a screen. It's inauthentic, which means they're not sympathetic and people can hear it. These phrases are only the existence of customer service, they're not good or great customer service. Taking it to great customer service requires things that aren't described in this video.
Well, instead of saying "I'm doing everything I can to get this resolve" why not say " I'll do everything everything I can to help you out".. Am I right ?? hahahaha
It's with A heart full of appreciation & gratitude that I would like to be in conversation with you . Sir , the way you have presented the topic is simply marvelous . Clarity of pronunciations & tone with which you have deliverd the expressions need to be immensely appreciated . Even A layman can follow easily esp. non- native speaker . But the word SYMPATHY seems to be out of place in professional communication , I suppose . The word EMPATHY can be more relevent & professional in stead . However , this doesn't lessen the usefulness of the lesson any way . I strongly feel the lesson is going to be immensely useful to pacify angry customers & serve its purpose . With best wishes & regards Vishwas Gatne Pune INDIA
I would also add that saying "I'm doing the best I can" is not the best thing to say - it actually can come across as aggressive - only escalating the tension with someone.
I'm a Brazilian guy and I'm trying to get a new job and this job is necessary to have fluent English because I will further support to the client in English and I'm afraid about that because my English is terrible.. but your types help me out a lot thank you...
Hi, my name is Samuel and i liked very much your video, just one thing. I rather prefer not to say to the customer "i understand your frustration" i think it will be better to aknowledge the problem, so instead of agravating or encouraging the customer to be more angry or more frustrated, just aknowledge the situation or the problem and that way the customer will feel like we care and that we are listening, so the service would be more personalized.
I am a Device support that usually deals with troubleshooting steps that usually take a bit longer(1hr+) and your tips are interesting! I will try these and I'll keep you posted 😊 Thank you in advance!
Could you make some more videos on how to deal with irate customers. . This video is good for me to teach adult migrants who wish to work in retail industry.
if you say im doing everything i can it shounds like you are getting fed up with the customer and excusing yourself instead of wanting to try harder. its better to say i will try to do as much as i can to help
The only problem I have is.... you want to help the customer but the customer don't want to stop talking and shouting. Then when you ask his/her confirmation number to resolve the issue. He/she can't give you enough information and then customer level 99999 on fire
I work the nation's EBT/P-EBT customer service in English and Spanish and I constantly feel my job is in danger everytime I get pissed off at a customer!
I like your fluency, expression, intonation, I could understand almost all video. I am newbie in this topic, but your information is really helpful. Thanks a lot. Keep it up.
I love you !!! Man con todo Respeto me gusta, este tipo de aprendizaje además se te, escucha muy bien y a practicar éstos EJEMPLOS, gracias Ds te Bendiga y Cuide Amén
Hello I’m new in this customer service world and honestly is hard, I mean I feel dissapointed when I’m explaining the customer everything correctly and they are like.. oh I want to talk with a supervisor I mean the supervisor is going to tell the same that I just said they make me feel stupid, but I give them the correct information..
- How can I help you ? / What can I help you with ? - Thank you so much for patience - I’m so sorry that happend. I’m doing everything I can resolve this. - Expedite / Step down / Orders / - I’ll keep you updated. - I’m understand your frustration - I’m right there with you. - Bear with me ( Be patient) and I’ll take care of it ASAP
Very impressive preaching video, but right now my wife and I using the same network have been charged (unauthorised) by RUclips for two month and don’t even know where and how to lodge a complaint. Except some expert pages who are asking for more money for their services.
Best advice to the customer if you need help be nice to the customer support you speaking with ...why cz after that hold you will be routed to other department.. Hahaha... Call center peps??? Relate????
Thank you! Gay éso es lo que Yo estaba buscando, así es esto me ayuda a poder aprender a escuchar y hablar él Inglés pero, no estoy interesada en trabajar en ésos INFIERNOS de solo, escuchar a algunas personas, muy enojadas le digo bye, gracias Ds les Bendiga
I'm doing everything I can means there helpless which would make it worse. Maybe companies should be more efficient with their products and services then there wouldn't be as many angry frustrated customers. 👻
Sympathy an empathy are different, sympathy means one feels sorry for someone, empathy is showing and understanding of how/why the customer feels. Let's not feel sorry for a customer
What a great video!!!. I love the way how you explain everything. This can be useful for me. I will make it count!!!. Good explanation of the words resolve and solve. Both can be similar but they are not. Thanks for their meaning.
This is very important to add on reviewing as a newbie applying at a Call center very informative so helpful not only that i saw and read all here with their suggestions comments and replies that can be also a add on it...thank you so much!😊
I'm doing everything I can - the first phrase you mentioned can be seen as condescending by most English Speakers. You could use 'I am using all the tools I have to help you with this, be sure that I'm doing my best to help you with the issue'. Also, what you said is 'sympathy' is actually empathy LOL
Saddest part is.. You already did everything that you can. The issue was resolved and the customer was so happy but still gave you badsurvey 🥺
Sounds like something an amazon customer would do lmao
@@matthieuratrimoson3271 as a csa who work for amazon chat support I feel bad 😞
Totally feel you 🥺
Yes. In my country , totally like that them hiring you but bullied you because you are a newbie. Everything must self learned it totally frustrated. Totally lack and worst of treatment for the employees and for the customers.
It happened with me last week
Customers don't make it easy. You say, "I'm doing everything I can to resolve this issue", and they come back with, "Well, CLEARLY, that's not enough!" Good response: "I'm so sorry to hear that, but I'm still here with you, and will stay with you until the issue is resolved."
These days, customer service RARELY "stay with customers til the issue is resolved"...they usually pass it off to the next person and they you start all over again.
"... and will stay with you until the issue is resolved". Is that a threat? (kiddinggg)
Sir , It's with A heart full of appreciation & gratitude that I would like to be in conversation with you . Your presentation is marvelous & pronunciations are easily intelligible by even non- native speakers .The expressions you have mentioned & tone with which you have delivered are going to be extremely useful in pacifying the angry customers . But the word you have used SYMPATHY literally means to feel the same way & EMPATHY means to feel the emotions & expectations but without getting involved .I think empathy is prefered in professional communication, I suppose .
However , this doesn't belittle the usefulness of the video , anyway . With good wishes & regards .
Vishwas Gatne Pune India
I guess Im randomly asking but does any of you know of a method to log back into an Instagram account?
I was stupid forgot my account password. I would appreciate any tricks you can offer me
However instead of but
Working in a call center gave serious anxiety and pannic attacks. It led me to the point where after every call I was focusing all my negative energy to that person and wishing to die or something bad happens to the customer. One day I received an email informing me that the customer was no replying to my email because died in a car accident. And I felt so good hearing this cause I hated that b*tch so much for screaming at me and making me feel unconfortable for several months. Then I realized that I was having mental issues, quit the job and started to see a psycologist. This industry is NOT for anybody.
I appreciate your honesty. I agree. Not for everyone. And those who do it well deserve respect.
Ohy God, so sorry, I hope you feel well now. First your health
For those and other reasons, they look for people that English is their second language, because bilinguals are less sensitive to mood changes in their second one.
In my case, when a customer is yelling at me that makes me laugh. But if someone is yelling at me in Spanish well the situation is different you know
@@jonatthank if somebody do in spanish What do you do ?????
Im doing everything i can to resolve this
Im right there with you
Bear with me and ill take care of it right away
Well have this sorted out in no time
I would appreciate your patience
If there anything else i can do just let me know
REQUEST FOR VIEWERS! I am currently building a full course on Customer Service, some of which will be on youtube. What topics do you want to see in this course?
Cloud English I wish you could have more AER (acknowledge, empathy, reassurance) phrases.. also more statements to calm an irrate customer.
Thank you for this video, btw :)
Lovely Juan thanks for the request. I’ll build it into the course.
How to pacify upset customers and assurance.. building trust thank u for this vid this is ver helpful
Very good suggestion. Thank you!
I'd love you to make a video with examples of calls and how to handle different types of customers. Thanks for your videos.
Most Americans cannot understand or have patience,they insist what they want even your doing your best to resolve their issue.. Some were good but 85% were bad Americans😒..Working as CSR have to empathize not just sympathize, it's really hard talking to narrow and close minded person 😖
some of them want you to create magic
I totally agree with u guys.
I feel you.
Your company sets you up to fail the customer by not allowing you to actually resolve issues.
Some of the americans especially those old man/woman is a fucking dumbshit even though you did everything.
Thank you! Your english is super clear and easy to understand!!! 💪
I agree with you man
Agree
@@joseluisrosarioministry3961 po
His english is amazing to understand!
Yes I LOVE IT HEAR IT IS NICE .
I always do the A. E . R. This stands for Aknowledge , Empathise & Reasurre ....
I am doing everything I can to resolve this
I understand your frustration
Bear with me
I opt for empathy rather than sympathy!
Tend to agree
It is empathy not sympathy
Rather have both
Exactly,sympathy is just like you only know the cx's concern,while empathy you care the cx's concern
He said sympathy and gave the definition for empathy.
For some reason when a Customer Service Representative say : .." I understand..."
The customer gets even more angry..I guess this is a powerful keyword the customer DON'T WANT HEAR. Because deep down some CSR don't really "understand "
I've been reading other powerful words that our brain reacts differently when we hear it. ..it's so complex and interesting to know
I discussed this question in the full course as well. Actually, it can feel condescending if said without the right degree of genuine empathy.
and what are those other best options?
More like empathy than sympathy.
That's exactly what I am thinking as well :D Hahahaha
Empathy and acknowledgement are the 2 most important forms of expression when it comes to customer service! 🤗👍🏾
What if you're too empathetic..? I have that problem.
@@lamppuu1
I guess there can be a limit to being empathetic! Lol
@@lorishu48103
Absolutely! 🤗👍🏾👌🏾
God bless you mate, you've been CRYSTAL CLEAR and you're helping me to get through an interview on this thursday. Take care I hope you flourish in anything you do!
How did it go?
Thank you for the video! I'm struggling as a new customer service representative! I find this very helpful.
The Customer Service English Course has launched! It's 7 hours and 48 lessons. Thank you all so much for the feedback and requests. Enjoy the course! www.udemy.com/course/customer-service-english/?referralCode=9C1F1B9BC18E4A99F9BE
Please we need near the words used in offices like give the id your vessel your dob ect... please do this pluseare
@@karimlouqdyeme1939 That is in the course.
Cloud English Hi Luke. I am Ivy
OMG, I love the way you speak boy. It's so clear and understandable.
Customer service jobs are toxic af, sadly some of these will work. Most customers think it’s ok to be abusive over the phone.
Wau!!! Esto sí me gustó porque se le escucha bien, fluido el Idioma necesito que bajen más información de éstas gracias amigos, no sabes como me Siento de bien, poder escucharte con un Inglés bien hablado,
IT IS EMPATHY NOT SYMPATHY !!!
That "Hahaha its still pink" You made me laugh.. 😂😂 You're so cute.
Me fascino este tipo de información gracias, Muchacho por darnos esta ayuda, en lo particular me gusta porque no tengo, conquien Conversar ni practicar él Inglés, pero me gustó muchísimo esto, gracias Chico que Ds te Bendiga y Cuide Amén
Well some Americans doesn't know the word "listening", they will just directly call you a bitch or ask if you know what you're doing and shout at you even before you can explain everything. Even if you'd show sympathy, they would say "I don't care about your sorry"
Lifeline customers mostly
Very sorry to hear that. There’s no excuse for such rudeness.
Cloud English Well it's okay, it's pretty bad to call people that way but in Customer Service, nothing is personal and afterall they're just unhappy people having a bad day
Still, no excuse
Cloud English Yeah but unfortunately not everyone are nice enough lol
When I say to customers "I am doing everithin I can" they get really upset and say, I want to talk to your supervisor.. Not a good idea.
"I'm doing everything I can" doesn't work because every customer knows that if they say just the right thing... they'll magically get what they want, but not until they say what ever the magic thing is. "If there's anything else I can do, let me know" contradicts "I'm doing everything I can."
"Don't hesitate to ask if there's anything else you need" does not mean this problem is solved. It means you've reached the end of help with the current problem.
"I'll be here" within my work week, but you'll probably talk to someone else when you call again.
"I will keep you updated" means they'll put your case into the computer and the computer will probably update you instead.
"Sympathy" phrases are always rambled-off as the person reads it off a screen. It's inauthentic, which means they're not sympathetic and people can hear it.
These phrases are only the existence of customer service, they're not good or great customer service. Taking it to great customer service requires things that aren't described in this video.
Well, instead of saying "I'm doing everything I can to get this resolve" why not say " I'll do everything everything I can to help you out".. Am I right ?? hahahaha
Thank youu
The big thing is, don't bullshit us! Don't make a promise you're not sure about, or know damn well you can't keep, to get rid of us.
It's with A heart full of appreciation & gratitude that I would like to be in conversation with you .
Sir , the way you have presented the topic is simply marvelous . Clarity of pronunciations & tone with which you have deliverd the expressions need to be immensely appreciated . Even A layman can follow easily esp. non- native speaker . But the word SYMPATHY seems to be out of place in professional communication , I suppose . The word EMPATHY can be more relevent & professional in stead . However , this doesn't lessen the usefulness of the lesson any way . I strongly feel the lesson is going to be immensely useful to pacify angry customers & serve its purpose .
With best wishes & regards
Vishwas Gatne Pune
INDIA
I would also add that saying "I'm doing the best I can" is not the best thing to say - it actually can come across as aggressive - only escalating the tension with someone.
Exactly I just thought the same the client just thinks that his or her issue isn’t probably be solve .
I recently purchased machine and above to run my own business from 26 October 2022
So if you say this I won't listen and join in any job
I am applying as a customer service representative.. I'm pretty sure that this video will give me more knowledge. Thank you
I'm a Brazilian guy and I'm trying to get a new job and this job is necessary to have fluent English because I will further support to the client in English and I'm afraid about that because my English is terrible.. but your types help me out a lot thank you...
Hi, my name is Samuel and i liked very much your video, just one thing. I rather prefer not to say to the customer "i understand your frustration" i think it will be better to aknowledge the problem, so instead of agravating or encouraging the customer to be more angry or more frustrated, just aknowledge the situation or the problem and that way the customer will feel like we care and that we are listening, so the service would be more personalized.
Ok TNX GOOD brother live give Money cash
I am a Device support that usually deals with troubleshooting steps that usually take a bit longer(1hr+) and your tips are interesting! I will try these and I'll keep you posted 😊 Thank you in advance!
VERY HELPFUL DUDE since i am a beginner in a BPO Industry it helps a lot to me.
Could you make some more videos on how to deal with irate customers. . This video is good for me to teach adult migrants who wish to work in retail industry.
if you say im doing everything i can it shounds like you are getting fed up with the customer and excusing yourself instead of wanting to try harder. its better to say i will try to do as much as i can to help
Thank you, for me this is the best RUclips channel that can enhance my communication skills.😊
Amazing video !
That is exactly i was looking for
The only problem I have is.... you want to help the customer but the customer don't want to stop talking and shouting. Then when you ask his/her confirmation number to resolve the issue. He/she can't give you enough information and then customer level 99999 on fire
Maybe you’d benefit from the full course
I work the nation's EBT/P-EBT customer service in English and Spanish and I constantly feel my job is in danger everytime I get pissed off at a customer!
I like your fluency, expression, intonation, I could understand almost all video.
I am newbie in this topic, but your information is really helpful.
Thanks a lot.
Keep it up.
Thank u so much man!!!! Amazing!!!! It’ll help me a lot!!!
Hey! It's me Rahib. This video help's me a lot in terms in dealing a customer... Thank you for uploading this video! You rock my world! :)
I found it helpful. Thank you.
you were of great help..thank you ;:)
I love you !!! Man con todo Respeto me gusta, este tipo de aprendizaje además se te, escucha muy bien y a practicar éstos EJEMPLOS, gracias Ds te Bendiga y Cuide Amén
Hi sir i bump into your channel and i find out your so precise on how you say things clearly. I subscribes bcoz of that. Keep it up.
thank you so much! It helps me for my interview someday
Hello I’m new in this customer service world and honestly is hard, I mean I feel dissapointed when I’m explaining the customer everything correctly and they are like.. oh I want to talk with a supervisor I mean the supervisor is going to tell the same that I just said they make me feel stupid, but I give them the correct information..
All these things would show how professional you are and ur boss would be happy 🙂🙂 seeing that
How to show appreciation and being warm and friendly towards customers?
This is my first time I see the channel I have just subscribed with it....i do love English lord😭😭😭😭
- How can I help you ? / What can I help you with ?
- Thank you so much for patience
- I’m so sorry that happend. I’m doing everything I can resolve this.
- Expedite / Step down / Orders /
- I’ll keep you updated.
- I’m understand your frustration
- I’m right there with you.
- Bear with me ( Be patient) and I’ll take care of it ASAP
If anything else I can do, please feel free to let me know.
Awesome video! Great tips! Very helpful and timeless!
Very impressive preaching video, but right now my wife and I using the same network have been charged (unauthorised) by RUclips for two month and don’t even know where and how to lodge a complaint. Except some expert pages who are asking for more money for their services.
Best advice to the customer if you need help be nice to the customer support you speaking with ...why cz after that hold you will be routed to other department.. Hahaha... Call center peps??? Relate????
Thank you so much for all your help, these going to be very useful for me.
Thank you! Gay éso es lo que Yo estaba buscando, así es esto me ayuda a poder aprender a escuchar y hablar él Inglés pero, no estoy interesada en trabajar en ésos INFIERNOS de solo, escuchar a algunas personas, muy enojadas le digo bye, gracias Ds les Bendiga
Gay ?
I'm doing everything I can means there helpless which would make it worse.
Maybe companies should be more efficient with their products and services then there wouldn't be as many angry frustrated customers. 👻
You mean Emphaty!!!!
catch Christopher Brooks explain how to overcome a customer service crisis ruclips.net/video/Ak3GEmmK2Hk/видео.html
Jesus Christ move you’ve got a mouse on your face!!!! Ahhhhh!
Main problem is to satisfy them well according to their IQ level... Is there any short cut key...
Great, informative video. What is this that you are for us ,in this video? What is your title???
Sympathy an empathy are different, sympathy means one feels sorry for someone, empathy is showing and understanding of how/why the customer feels. Let's not feel sorry for a customer
I am doing everything I can do.
I will keep yoy updated.
Bear with me and I'll take care of it as soon as possible.
What a great video!!!. I love the way how you explain everything. This can be useful for me. I will make it count!!!. Good explanation of the words resolve and solve. Both can be similar but they are not. Thanks for their meaning.
This is very important to add on reviewing as a newbie applying at a Call center very informative so helpful not only that i saw and read all here with their suggestions comments and replies that can be also a add on it...thank you so much!😊
I just wanted to thank you for the videos you post they have helped my wife agreat deal with her customer service training.
Hey bro. What software are you using in this video to write? Thanks to bring us this information! Greetings
Your customer service ius like sychologically to give dose to patient to bring other wander in mind to find answer on the moment
Am I the only one who thinks he looks like Johnny Depp's long lost son?
Thank you , your vídeo help me beacuse I'm learning english in this moment and costumer service is the topic for me right now
I am also a customer executive but when I talk with customer how to gave sympathy to customer
You can not say: I can to resolve, you must say : I can resolve , without ""TO"".
I was looking for your channel but I didn't remember the name of it.🤭
Customer service is demeaning job. Your customers are god while you are their slave.
Dude looks like he's stoned. Ican't take this seriously. On to the next...
I guess its empathy😊
Wow thank you so much this Chanel is amazing beautiful English
Its very helpful as call center virgin. Awesome!
Thank you so much! It will help me a lot to assist xfinity customer.
I work in Call Center but this video is amazing since can be used to descalate a call.
I am doing everything I can to solve it , or I can solve it? with to or without to in here.
Thank you very much this will help when i forward it to my junior team
New in the tech industry..landed an interview as a cellular phone sales rep 💯
Please let me know if you need any further assistance(email or chat)
Hello dear professor !!, thank you very much for your awesome lessons , they are for a huge help !!. Regards from Colombia.
Try saying this =
"That's the best part Motherfucker"
Sir. ☺ 😂
Thank you so much, very important phrases, love them ❤
2:50 I think you mean EMPATHY not sympathy
Subscribed for the name. Excellent name.
thanks for this video it's so useful for all wanting to learn call center
Instructional video how to pretend you give a f.
HEY THANSK AND GREETINS FROM BOGOTA COLOMBIA!
I'm doing everything I can - the first phrase you mentioned can be seen as condescending by most English Speakers. You could use 'I am using all the tools I have to help you with this, be sure that I'm doing my best to help you with the issue'.
Also, what you said is 'sympathy' is actually empathy LOL
How to ask a customer to evaluate us?
I hope i used the correct word 😂
Very informative and useful sentences! Thank you so much!
Thank you!