Just a tips tho. To someone out there who wants to be part of BPO industry. Don't doubt yourself! Don't be afraid to fail, Just do it. Coz failure are only those people who did not even try.
Thank you, I have already hired one of the BPO industries. I was part of the training, but I felt I'm always embarrassed every time there are recitations because I am always nervous. That's why I didn't express what I wanted to say.
Remembering my first day of answering call (not a mock call) it feels like while i am speaking to clients my heartbeat is pumping i was very nervous at that time, i am glad i finished the conversation with an amazing result. I didn't notice i end up the month with one of the best performer for Customer Service in Financial account
Hello ate. Mahirap po ba pag virtual training? Sa isa po kasing company is Telco account ako , sa isa naman po is Financial account ako which is yung bagong inapplyan ko
Wow! So nice to know that Patricia. How long have you been in your training team? 😊 I'm planning to have trainer-related videos starting next year to hopefully help aspiring trainers too.
Your knowledge allow me to believe in myself, I always felt afraid of trying it, I studied for 3 years, at the moment I applied through an online platform and I received an offer for working at a call center.
I appreciate you so much! I have been stressing over how to do this new job. I almost quit before I started. I just keep watching your videos and reviewing my account notes. Thank you so much. I think I will be okay and not run for the hills screaming.
Call center is my first job that's why I'm not that confident unlike my colleageus who are experience and have a numerous knowledge in handling calls. Thank you for those helpful info. :)
Thank you for sharing some tips from you. Honestly I am not confident when I am speaking english but because of ur videos, I really want to pursue this contunue to learn and be an agent this year. In God’s name.
i'm new in the BPO industry and i learned only basic english but watching and listening to your channel helps me alot....thank you for some useful tips that i might use when i start my training. I'm still following your channel to get more useful tips. Thank you
Will be applying for CCJ's coming January and I'm preparing ahead of time and conditioning myself for this unknown chapter. I would like to avoid a lot of mistakes so that's why I'm here. Almost lost hope that I could find any good videos on here but I found your videos and they have been most helpful and informative. Thank you for doing this and continue to inform and help others like me
This will be my first time in a couple weeks, i doing everything to do it, but the first one to me is preparing myself mentally. I really appreciate this video.
I work under HR and I feel like wanting to hone my phone skills by watching this video, and learning more about customer service in general. Thank you.
I'm just watching your videos before to have some ideas and to get some tips on how to answer interviews effectively, now I'm one of top performer of our team so far. God Speed Ninja Rhea 😘
Hello Ms.Rea by watching of your videos here in yt helps me a lot I passed my initial and final interview, even though I'm not good enough in English communication/ grammar. I feel nervous coz tommorow is my first day of my training :) Thank you for the tips and I considered you as a part of my success hehe💗 And to those who would like to become a call center agent you must trust your self and be confident, always look at positive side and of course Pray.
Good video! But there's also another thing to remember... U can be as nice and professional as humanly possible and the customers will still argue when you cannot refund their money because of your company rules. It's all about the Customer until it's about money 🤣😂
Exactly. The company needs the customers money, the employee has to work hard for money, and the customer is looking for his money😩 , IT'S A WAR OF MONEY 🤣🤣🤣
Hi Ms. Rea. We both have the same name. I've been watching your videos nonstop since I got hired. I'm a Call Center newbie and will just start my training on Monday, July 1, 2019. Your videos helped me a lot. I've been studying and practicing on my own, jotting down notes everytime. Lol. This experience is making me anxious and quite a challenge at the same time because in my group/wave it's like there are only three of us who are newbies and the rest are all tenured agents. So thank you for the helpful tips. Keep the videos coming. I'm a fan. I'm from Bicol. 😍
@tintin jimenez if you are in Albay area, there are a lot of call centers that you can check into especially in Legazpi City. As for me, I tried applying only once and I was only eyeing for one BPO company that is close to my area and thankfully I got hired. I'm currently a trainee in Sutherland Legazpi.
@tintin jimenezI don't know much about the other BPO companies here in our city but when I was asking around and checking about the BPO companies' backgrounds, my qualifications is only suited for the company I am with right now. Other companies are looking for applicants with a certain degrees or courses that is related to their company and also with background in a specific job they are offering. It really depends on your educational attainment and job experience. As far as I know, Sutherland does not require BPO experience and no specific courses or degrees as long as you can speak English. You just have to pass their tests and interviews. High school graduates can also apply.
For how many years I am employ..because I have 2 kids..but now they are growing up..I want to try apply in bpo company..but I'm not good English speak..when I saw your video.wow I have confident to conquer my nervous..char lang
Thank you for the tips you shared to us . Im not that confident in speakung engliah but i am glad that i have passed the initial , exam and final interview . Now im waiting for my validation 🙏😇
Hi there mam ninja. I just want to say that your videos are very helpful. Specially for me. I am just newly employed and will start my training this coming month of july and i find all your videos very helpful. Godbless and take care always. I really recommend this channel to those who are still having hard time, no knowledge at all or background in a BPO industry. I do not honestly have any ideas on a BPO industry. But all your videos gave me insider tips. Very helpful. I will comment again as soon as my training ends. Thank you 🙏 Happy Subscriber here! ☝️
I am planning to apply in a call center but i have poor communication skills :( im not very fluent in english.. Thanks to dictionary and english movies i think i learn somehow. Also to your videos i gain some knowledge about call center. It really helps a lot.
Subscribed! Thank you so much! I am currently in training and I wish I will pass. I'm not really confident with my English skills, but I will do my best!. Thanks a lot ma'am Rea! More power to you and stay safe 💓
Im having a marathon of ms rea ninja's vids bcoz i am eager to learn english so that when i apply next year it wouldnt be difficult. Thanks so much msRninja
I want to thank you for this video, I did not know why my AHT is way higher than my colleagues. I thought by being chit chatty with the customers I was being empathetic with them. I will follow your tips, thanks a lot!
Im starting to love your videos. Very helpful though I already have CC experience but still I can consider myself as newbie and watching this kind of videos are very good . Really appreciate it... By the way I read your response in my email I was hoping that you will make 1 video about the pronunciations . Thanks
Hi Veju!! Thanks for your kind words. 💗🙏 I'm glad to know you still find my vids helpful even though you already have CC experience. Yes, I'll add your suggestion to my list but not yet sure when it's gonna be coz I've scheduled my vids. Hehe. Thanks again! 😊
I'm going to have my training at cnx this July and I don't have experience in voice, yes I do have exp in BPO for 12 years for. NV or backofc. I but when it comes to voice I have don't have so when I first saw your video tips everyday I've always watched again and again to practice my pronunciation, and I proper attitude to answers customers issue and how to adapt my self the 4 kinds of customers Thank you and more power Call enter Ninja Queen.
I enjoyed being Call center agent it is because you always gave me confidence na makukuha ko sa mga videos mo🥺 , and I really want to stay in this industry and to pursue my career but , since My father has A Monthly Swabtesting Hindi Nila ako pinapayagan mag Work From Home pag gamit Yung computer Nila , I must have my own computer or Laptop to have my work from home Re quest 😭 . So I decided to live na mag isa 🥺 mas Gastos pa 😭 huhuhuhuhuhuhu ,😭😭😭😭😭😭 KASI NI COMPUTER WALA NI LAPTOP WALA 😭 nagpapaaral ako Ng KAPATID ko mama ko may sakit pa Hindi na Masyado nakakalakad 😭🥺 Ang hirap pag ganito 😭😭🥺 ,
Rea ninja than you for your advice, I am beginner in this bussiness which it seems hard but everything is possible. You are the best as agent. I appreciate your video.
Ma'aaaam how I wish my trainer or team leader would be like you. I am so anxious for my first day tomorrow. I am not bad in english but I am not fluent as well. However, everytime I talk to people especially the recruitment team I stutter a lot. Any tips how to be able to speak in english fluently? Ps, been watching your vids for a while. They halp a lot! Thanks!
I am about to get the QA mock call test in a customer service callcenter. I've worked as a simultaneous interpreter and it have been really good but I don't know why when I am speaking with coworkers or my trainer I get super nervous and my voice starts breaking, I already know how to handle the systems and all the process to help the customer. But first I need to convince my team that I am good
I’m the same way. I hate being put on the spotlight with my trainer or supervisor I get really nervous and forget everything. When I’m alone it just comes naturally to me and I provide great service
Thank you maam Rhea ,wacthing your videos and tips ,also the guidelines, help me to be more confident in terms of my communication , to have a great attitude of a costumer service representative and now Im happy that Im starting now my new career in BPO industry this 2020. 😊 and until now I'm still watching your videos even I already hired😍 thank again Ms. Rhea.keep safe!
wish all the calls were as clear and easy to understand like the one you are showing here, you should make a video with a call with a lot of noise and unclear English pronunciation which are the most common ones.
I wish too! You can listen to some imperfect calls on my Mock Call Practice video playlist on my home tab. I'll make more soon. This one here is an ideal call. 🙂
I will start tommorow as a travel consultant and will be doing alot of cold calling and outbound calls May you refer to me which one of your amazing videos can help me ? And btw i love your way of explaining and your clear voice. Keep up !
Thankyou ms. Rea! i just got hired and gonna start my first ever training on monday as a tsr, im glad i was able to educate myself more with this one.. all goodlcuk to me, sana di matanggal ): huuhuhu
@@kategoldlimpangog2426 Hello po mga ate, share kolang haha nakapasa po ako sa training pero nag resign po ako agad kasi po nakahanap ako ng mas magandang opportunity sa freelance, and to be honest po super helpful po yung mga tips dito na pinamimigay ni Miss Rea. Must watch all her lessons po para sa mga helpful tips na pweding pwede niyo magamit if you like to apply in call center po. Thanks and God bless :)
new subscriber here 🤗 i like the way you explained it and also your diction , i also love your speaking voice 😁 thanks for this tips , i will start on monday and i am excited but nervous as well ! you deserves a lot of subscribers 🤗😘 God Bless You 🤗😇
If a customer at a cafe you managed mistakenly put a recyclable basket in the garbage, and then apologized after you corrected them, what would you say to him? Is there any chance you would add, "Just don't let it happen again"?
Hi Ms Rea.Im A Newbee in a call center company and I am really happy to see your chanel..Its just that I am nervous and at same time excited to be working again. I am a breastfeeding mom and just got hired..I will be on training nxt week.Just that I may not be as good as the the others.this is my first job here in the Phil. I am trying to educate my self and happen to see this..very informative..God bless and take care.
Tnx ms rea....tnx for the tip very informative...next week im planning to apply in a call center...thats why im still watching to get more information about call center...tnx and more power
Hey can u please do a few videos on working at a call center for a health/medical clinic with booking appointment with various doctors for patients and constant tel encounters if possible if u are familiar with the software “eclinical works” because thats what my job uses please i just started and find it really difficult, and scared i wont get the hang of it and succeed
I'm a trainee of one of the largest BPO company right now, and this coming week we'll going to take call (embedding). I'm a newbie and I'm stressed. Could you give some tips to ease this feeling? Thank you.
I work in a call centre any tips for capture rate. And do all my stats have to be similar to get a good capture. Like call time , calls per 100 calls etc? I make good sales but my capture is low. Thanks
I discovered your channel, i have to say is amazing , engaging and very useful! thanks for inspiring. Can you suggest whats the best kind of outfit is convenience to wear at call center office. Grettings ^^!
Implement callflow system upgrade where customer after phone call with customer service staff, the customer service staff are required to tell the customer to stay on the call, to answer a short survey by voice if they wish to. The system ask one question and beep for customer to leave a voicemail survey on their experience with the customer service staff.
![Seungmin "그렇게, 천천히, 우리(As we are)" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/kAzmhLHePqU/mqdefault.jpg)
⭐️ Skip the intro at your own risk, lol. Tips start at 2:38 :) Questions? Please comment below. 💗
This channel really help me as newbie in the industry I have a lot of confusion on how to handle a simple mock call 😭 thanks to this chanel
Ms. Rea bigyan mo nman kmi ng mga sample ng mgadang call center n pwd applayan
how do I hire you or your company?
Cdfc
@@3DLEAPDESIGN mkjb
Just a tips tho. To someone out there who wants to be part of BPO industry. Don't doubt yourself! Don't be afraid to fail, Just do it. Coz failure are only those people who did not even try.
This strangely helps, thank you!
Thank you! I am so nervous
Thank you, I have already hired one of the BPO industries. I was part of the training, but I felt I'm always embarrassed every time there are recitations because I am always nervous. That's why I didn't express what I wanted to say.
This really helps a lot!
This really helps a lot!
Remembering my first day of answering call (not a mock call) it feels like while i am speaking to clients my heartbeat is pumping i was very nervous at that time, i am glad i finished the conversation with an amazing result. I didn't notice i end up the month with one of the best performer for Customer Service in Financial account
That sounds great! My first call was a mess because I released it. I wasn't nervous. I was just point blank and didn't know what to do. LOL
Is it financial account is easy?
I hope my first call wont be a mess 😭
Hello ate. Mahirap po ba pag virtual training? Sa isa po kasing company is Telco account ako , sa isa naman po is Financial account ako which is yung bagong inapplyan ko
@@ReaNinja p
I'm a product/process trainer from one of the BPO industry here in Bicol and your videos really helped me a lot.Ty
Wow! So nice to know that Patricia. How long have you been in your training team? 😊 I'm planning to have trainer-related videos starting next year to hopefully help aspiring trainers too.
Omg Bicol... my mum is from there and named after it (Nicol) 😅
Oh your job sounds amazing 🧡💛🧡🙏🏻
Your knowledge allow me to believe in myself, I always felt afraid of trying it, I studied for 3 years, at the moment I applied through an online platform and I received an offer for working at a call center.
I appreciate you so much! I have been stressing over how to do this new job. I almost quit before I started. I just keep watching your videos and reviewing my account notes. Thank you so much. I think I will be okay and not run for the hills screaming.
Awwe hoping for the best for you! Keep going. ❤🤗
Call center is my first job that's why I'm not that confident unlike my colleageus who are experience and have a numerous knowledge in handling calls. Thank you for those helpful info. :)
Everybody starts being a beginner. You will be an expert soon. 😃 Glad to know my videos helped! 🙏
Same
@@glarizfebielaurete100 you can do it! 💗
@@lvl.88celebi88 go for it. ✔️
Are you using Avaya phones ?
Thank you for sharing some tips from you. Honestly I am not confident when I am speaking english but because of ur videos, I really want to pursue this contunue to learn and be an agent this year. In God’s name.
Amen 🙏🏾. Me too ☺️♥️
I'm on my solo calls today, training is almost over. 😊🥺 Thank you for your videos miss Rea it really helps me a lot. 10pm-7am sched makes me excite. 💖
10 hrs. of Duty??
@@user-pj4rg5ol8w 9 Hrs plus lunch
i'm new in the BPO industry and i learned only basic english but watching and listening to your channel helps me alot....thank you for some useful tips that i might use when i start my training. I'm still following your channel to get more useful tips. Thank you
Glad to help! Thanks for watching and wish you the best. ❤😊
Will be applying for CCJ's coming January and I'm preparing ahead of time and conditioning myself for this unknown chapter. I would like to avoid a lot of mistakes so that's why I'm here. Almost lost hope that I could find any good videos on here but I found your videos and they have been most helpful and informative. Thank you for doing this and continue to inform and help others like me
Aww thanks for your kind words, appreciate it so much. I'm glad you found my videos. ❤ Wish you all the best in 2019! 🤗
This will be my first time in a couple weeks, i doing everything to do it, but the first one to me is preparing myself mentally. I really appreciate this video.
Im a call center SME and your video helps me a lot
Thank you
Sana po pwedi tayo magcollab
Okay, this is my first, adult business job where I’m a receptionist for a employment center, I really appreciate this video, it does help alot
Same! How is it now? Is it easier?
I work under HR and I feel like wanting to hone my phone skills by watching this video, and learning more about customer service in general. Thank you.
I'm just watching your videos before to have some ideas and to get some tips on how to answer interviews effectively, now I'm one of top performer of our team so far. God Speed Ninja Rhea 😘
Amazing! Congrats on being a top performer 💯👏😊
So true big difference between talking to friends family and at work than communicating a service or tool to sometimes angry customers!
Hello Ms.Rea by watching of your videos here in yt helps me a lot I passed my initial and final interview, even though I'm not good enough in English communication/ grammar. I feel nervous coz tommorow is my first day of my training :) Thank you for the tips and I considered you as a part of my success hehe💗
And to those who would like to become a call center agent you must trust your self and be confident, always look at positive side and of course Pray.
Congrats Ronive! I'm so happy to be part of your success. ❤️
Good video!
But there's also another thing to remember... U can be as nice and professional as humanly possible and the customers will still argue when you cannot refund their money because of your company rules. It's all about the Customer until it's about money 🤣😂
Exactly. The company needs the customers money, the employee has to work hard for money, and the customer is looking for his money😩 , IT'S A WAR OF MONEY 🤣🤣🤣
Hi Ms. Rea. We both have the same name. I've been watching your videos nonstop since I got hired. I'm a Call Center newbie and will just start my training on Monday, July 1, 2019. Your videos helped me a lot. I've been studying and practicing on my own, jotting down notes everytime. Lol. This experience is making me anxious and quite a challenge at the same time because in my group/wave it's like there are only three of us who are newbies and the rest are all tenured agents. So thank you for the helpful tips. Keep the videos coming. I'm a fan. I'm from Bicol.
😍
@tintin jimenezwhere are you in Bicol? I'm in Legazpi City.
@tintin jimenez if you are in Albay area, there are a lot of call centers that you can check into especially in Legazpi City. As for me, I tried applying only once and I was only eyeing for one BPO company that is close to my area and thankfully I got hired. I'm currently a trainee in Sutherland Legazpi.
@tintin jimenezI don't know much about the other BPO companies here in our city but when I was asking around and checking about the BPO companies' backgrounds, my qualifications is only suited for the company I am with right now. Other companies are looking for applicants with a certain degrees or courses that is related to their company and also with background in a specific job they are offering. It really depends on your educational attainment and job experience. As far as I know, Sutherland does not require BPO experience and no specific courses or degrees as long as you can speak English. You just have to pass their tests and interviews. High school graduates can also apply.
Am actually watching this video because i have to give a presentation tomorrow at my school on how to answer calls
Thank you
I watched really many of your videos because I am starting training soon. I am so much invested in it
This is perfect and it’s my first job doing a customer service representative, I don’t know how to be professional and not sound too friendsyyyy
Thank u so much, ms rea! I watched ur videos on how to pass the interviews! And Praise God! Medical ko na po sa monday! :-)
Congrats Alfredo!! 😊
Sa COAF acct daw po ako ilalagay. First time ko lng po ito s BPO kung sakali. Ask ko lng po sna kung ano ang gnagawa s coaf. Thank u po
For how many years I am employ..because I have 2 kids..but now they are growing up..I want to try apply in bpo company..but I'm not good English speak..when I saw your video.wow I have confident to conquer my nervous..char lang
Go for it! You can always learn english day by day. 🙂
Call Center Ninja thank you mam.napalakas mo loob ko.
Welcome. Go lang ng go. Kaya mo yan! 💗
I’d hate to admit it but, I’ve been a difficult customer before👀 I feel like we’ve all been a difficult customer at least once
I agree 100%
There are no difficult customers only stupid agents
Not me. I always treat the person on the other line as a human like what they really are.
I’m so glad i made it here on your channel. I badly need this for my training this week. Thank you!
Stanley Delima Glad you found my channel. Welcome Stanley and all the best on your training. 💕
I just got a job at a call center. thanks for this video
Thank you for the tips you shared to us . Im not that confident in speakung engliah but i am glad that i have passed the initial , exam and final interview . Now im waiting for my validation 🙏😇
Hi there mam ninja. I just want to say that your videos are very helpful. Specially for me. I am just newly employed and will start my training this coming month of july and i find all your videos very helpful. Godbless and take care always. I really recommend this channel to those who are still having hard time, no knowledge at all or background in a BPO industry. I do not honestly have any ideas on a BPO industry. But all your videos gave me insider tips. Very helpful. I will comment again as soon as my training ends. Thank you 🙏 Happy Subscriber here! ☝️
Hey Miko! I'm glad to be of help. Congrats on your new job and good luck on your training. All the best. Thank you for following along. 😊❤
Thank you mam ninja ❤️
I am so greatful for this tips,it helps alot,thank you!
I'm so glad!
Thanks a lot! I loved your t-shirt by the way
Glad you like it! :) Thanks!
Thank u po sa tips ate i got my J.O now❤🙏❤
Congrats ❤👏
@@ReaNinja always welcome po❤🙏❤godblessed u always po❤🙏❤
You are right about this
Here for refreshing my mind as a new callcenter agent again with a different company. Thank you still for this tips.
I learned everything :) I will apply this in my training.
Good to know. Thanks for watching. 😊 Good luck on your training!
Thank you for your help ! Great Video!
I am planning to apply in a call center but i have poor communication skills :( im not very fluent in english.. Thanks to dictionary and english movies i think i learn somehow. Also to your videos i gain some knowledge about call center. It really helps a lot.
Go for it Christine! There's no harm in trying and you'll learn the ropes along the way. Thanks for watching. 💗
Hello kamusta po? Nasa BPO Industry na po ba kayo now?
Subscribed! Thank you so much! I am currently in training and I wish I will pass. I'm not really confident with my English skills, but I will do my best!. Thanks a lot ma'am Rea! More power to you and stay safe 💓
Im having a marathon of ms rea ninja's vids bcoz i am eager to learn english so that when i apply next year it wouldnt be difficult. Thanks so much msRninja
Good to know that. All the best! 🤗
Ang ganda tih! Thank you sa tips 💜
I want to thank you for this video, I did not know why my AHT is way higher than my colleagues. I thought by being chit chatty with the customers I was being empathetic with them. I will follow your tips, thanks a lot!
Happy to know this video helps ❤
Im starting to love your videos. Very helpful though I already have CC experience but still I can consider myself as newbie and watching this kind of videos are very good . Really appreciate it... By the way I read your response in my email I was hoping that you will make 1 video about the pronunciations . Thanks
Hi Veju!! Thanks for your kind words. 💗🙏 I'm glad to know you still find my vids helpful even though you already have CC experience. Yes, I'll add your suggestion to my list but not yet sure when it's gonna be coz I've scheduled my vids. Hehe. Thanks again! 😊
Thank you call center ninja queen, your tips really helps.
Happy to help Andrew!
I'm going to have my training at cnx this July and I don't have experience in voice, yes I do have exp in BPO for 12 years for. NV or backofc. I but when it comes to voice I have don't have so when I first saw your video tips everyday I've always watched again and again to practice my pronunciation, and I proper attitude to answers customers issue and how to adapt my self the 4 kinds of customers Thank you and more power Call enter Ninja Queen.
this is great Rea Ninja, starting tomorrow, this video has ben very helpful.
Thank you! This was very helpful.
Today is my live call huhu. Hope it will went well
This was very helpful. Tinkle Bell you look beautiful with your hair down and your glasses. Keep creating call center videos 🧡🌟✴
very very useful and tangible. great
Glad you find it useful. Thanks for watching. ❤
This is the most helpful video I've found so far. This is what actually I needed and what I was looking for. Thank you so much! Please keep it up 🙏🏼🙏🏼
So happy to know that Ivy. ❤ Appreciate your kind words. 🤗
I enjoyed being Call center agent it is because you always gave me confidence na makukuha ko sa mga videos mo🥺 , and I really want to stay in this industry and to pursue my career but , since My father has A Monthly Swabtesting Hindi Nila ako pinapayagan mag Work From Home pag gamit Yung computer Nila , I must have my own computer or Laptop to have my work from home Re quest 😭 . So I decided to live na mag isa 🥺 mas Gastos pa 😭 huhuhuhuhuhuhu ,😭😭😭😭😭😭 KASI NI COMPUTER WALA NI LAPTOP WALA 😭 nagpapaaral ako Ng KAPATID ko mama ko may sakit pa Hindi na Masyado nakakalakad 😭🥺 Ang hirap pag ganito 😭😭🥺 ,
Hugs to you Mylene ❤️ hope things get better soon for you. I can only imagine how hard it is but hope you continue to power through. Keep fighting 💛
@@ReaNinja yup thank you so much 😭 , It's hard to find a job In this Situation Let's Face it , 😭
Rea ninja than you for your advice, I am beginner in this bussiness which it seems hard but everything is possible. You are the best as agent. I appreciate your video.
Ma'aaaam how I wish my trainer or team leader would be like you. I am so anxious for my first day tomorrow. I am not bad in english but I am not fluent as well. However, everytime I talk to people especially the recruitment team I stutter a lot. Any tips how to be able to speak in english fluently?
Ps, been watching your vids for a while. They halp a lot! Thanks!
Aww thanks for your kind words. Take it easy and just do your best. The goal is to be understood and to understand. Good luck Shaina! 🤗
@@ReaNinja Thank you, Ms. Rea! Really appreciate your reply. ❤
I'm taking my first calls in 2 days and I suffer from the same problem, lord help me :(
I am about to get the QA mock call test in a customer service callcenter. I've worked as a simultaneous interpreter and it have been really good but I don't know why when I am speaking with coworkers or my trainer I get super nervous and my voice starts breaking, I already know how to handle the systems and all the process to help the customer. But first I need to convince my team that I am good
Just believe yourself, teach them how good at you are, don’t give up man, this is normal, just make sure handle your nervous
I’m the same way. I hate being put on the spotlight with my trainer or supervisor I get really nervous and forget everything. When I’m alone it just comes naturally to me and I provide great service
Hi there Rea! You're videos have helped me a lot in going through as a new call center agent.
Daghang salamat sa imuha!
😊😊😊
Wow, you're welcome. Daghang salamat pud sa pagtan-aw. 😊💗
Thanks for inspiring us, I’ll have my first English training, it has been my greatest dream, and it seems I will come it true.
I'm currently training and this is very helpful. Thank you!
Glad to know that. Thanks for watching, Joyce!
So helpful Ate Rea😊😊😊
Thank you so much for this! It truly has added knowledge and assisted a lot!
Thank you maam Rhea ,wacthing your videos and tips ,also the guidelines, help me to be more confident in terms of my communication , to have a great attitude of a costumer service representative and now Im happy that Im starting now my new career in BPO industry this 2020. 😊 and until now I'm still watching your videos even I already hired😍 thank again Ms. Rhea.keep safe!
i like the video is fun to watch today
wish all the calls were as clear and easy to understand like the one you are showing here, you should make a video with a call with a lot of noise and unclear English pronunciation which are the most common ones.
I wish too! You can listen to some imperfect calls on my Mock Call Practice video playlist on my home tab. I'll make more soon. This one here is an ideal call. 🙂
I want to watch more videos of call center conversations. plz :3
Girl this was sooo useful thank u so much !!!!
You're welcome, Joshua. Thanks for watching. 💗
I fw this
This video really is helping me alot
Thank You Miss Rea😌❤️I Know I Will Get A 100% Tomorrow Because Of You
I will start tommorow as a travel consultant and will be doing alot of cold calling and outbound calls
May you refer to me which one of your amazing videos can help me ?
And btw i love your way of explaining and your clear voice. Keep up !
I only have 1 outbound mock call here but very basic
Im in training now as Tech expert. Hope I can handle irrate customer when our TLC day come. Hehe
It'll be my first call tomorrow. And thank you so much!!
Thankyou ms. Rea! i just got hired and gonna start my first ever training on monday as a tsr, im glad i was able to educate myself more with this one.. all goodlcuk to me, sana di matanggal ): huuhuhu
Joshua Tapil Congrats on your new job Joshua! :) All the best to you sa training mo. Kaya mo yan! 💗
Good luck sir ! I believe you can pass that !!!!!
You can do it! Ako nga it's my first time working in a BPO industry as a CSR and it's already my 4th month now and is still surviving 😊
I learned so much thank you for this.😍
Wow thank you for the video
.it help me a lot
I will tell you the result of my first training that will start on june 17, 2019. I want your help ma'am! love you. :)
Good luck! 😊❤
Can you update us what happen to your training?
Update
@@kategoldlimpangog2426 Hello po mga ate, share kolang haha nakapasa po ako sa training pero nag resign po ako agad kasi po nakahanap ako ng mas magandang opportunity sa freelance, and to be honest po super helpful po yung mga tips dito na pinamimigay ni Miss Rea. Must watch all her lessons po para sa mga helpful tips na pweding pwede niyo magamit if you like to apply in call center po. Thanks and God bless :)
@@MERRYJANE30 hello can I ask hows the product training?
Thank you. Very informative very useful and to the point. 👍👍👍
Glad it was helpful! :)
I love it! thanks for the help ma'am!
Welcome ❤🙂
@@ReaNinja buhay newbie as a call center agent. andame ko po talagang natututunan sa channel mo po. Thank you so much! God bless!
Happy to know that Elay!! 😊
Thank you for this wonderful advice. I will start my everyday work life by thinking that I am not just me but I am a representative of our company 💖.
That's wonderful. ❤
good video my friend I have had situations where customers have asked me are you a real human jajajaja
Very helpful tips!
😊😊
Really help a lot! Thanks
Johnedel Anaque Welcome! Thanks for watching. 💗
hi im newbie here.. and i am thankful for this informative content. Im your subscriber now. KEEP IT UP!
Thank you!! ❤
Thank you for this rea ninja ❤😍
very helpful and educating... that caller chick sounds good too.. :)
Alic Balmes Agree 😂🤗 Thanks Alic!
😊
Mark Gacho Hello trainer 🤗
new subscriber here 🤗
i like the way you explained it and also your diction , i also love your speaking voice 😁
thanks for this tips , i will start on monday and i am excited but nervous as well ! you deserves a lot of subscribers 🤗😘 God Bless You 🤗😇
Wow thanks for your kind words, Rubie. ❤🤗 Happy to help!! And congrats.
Thank you for your tips, it's very informative and useful.
If a customer at a cafe you managed mistakenly put a recyclable basket in the garbage, and then apologized after you corrected them, what would you say to him? Is there any chance you would add, "Just don't let it happen again"?
Hi Ms Rea.Im A Newbee in a call center company and I am really happy to see your chanel..Its just that I am nervous and at same time excited to be working again. I am a breastfeeding mom and just got hired..I will be on training nxt week.Just that I may not be as good as the the others.this is my first job here in the Phil. I am trying to educate my self and happen to see this..very informative..God bless and take care.
Ur channel help to improve my confidence taking calls.. I'm also a yr and half into bpo industry and always strieve for my csat...
Thanks lv. Very informative
Hi, I have little issue in pronunciation, can you please suggest me some of the ways to improve my pronunciation. Thank you
You can search my video about how to improve pronunciation :)
Thanks for this Ms.!!!!
Tnx ms rea....tnx for the tip very informative...next week im planning to apply in a call center...thats why im still watching to get more information about call center...tnx and more power
Welcome. All the best! ❤
This is very helpful
Hey can u please do a few videos on working at a call center for a health/medical clinic with booking appointment with various doctors for patients and constant tel encounters if possible if u are familiar with the software “eclinical works” because thats what my job uses please i just started and find it really difficult, and scared i wont get the hang of it and succeed
I'm a trainee of one of the largest BPO company right now, and this coming week we'll going to take call (embedding). I'm a newbie and I'm stressed. Could you give some tips to ease this feeling? Thank you.
Hi Ronel, I made a video about it here ruclips.net/video/x4fb7ONNoFI/видео.html Hope it helps and wish you the best! ❤
Thanks
What do u say when someone say they lost their job?
I'd say "I'm very sorry to hear that. I know it's tough and I sincerely hope your situation gets better soon."
Call Center Ninja thank you for reply
I work in a call centre any tips for capture rate. And do all my stats have to be similar to get a good capture. Like call time , calls per 100 calls etc? I make good sales but my capture is low. Thanks
I discovered your channel, i have to say is amazing , engaging and very useful! thanks for inspiring. Can you suggest whats the best kind of outfit is convenience to wear at call center office. Grettings ^^!
Business casual and dont forget a sweater or a jacket because it's gonna be cold 🙃 Thanks for watching Raquel. ❤
Great tips, you should upload more videos and I will subscribe.
I have over a hundred 🙂
@@ReaNinja let me subscribe then 😎
Implement callflow system upgrade where customer after phone call with customer service staff, the customer service staff are required to tell the customer to stay on the call, to answer a short survey by voice if they wish to. The system ask one question and beep for customer to leave a voicemail survey on their experience with the customer service staff.
Thanks for the video and sharing knowledge
It's very helpful for the newbie like me.
God bless you always
You're welcome. Thanks for watching! ❤