36 English Phrases For Professional Customer Service (FREE PDF Guide)
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- Опубликовано: 9 июн 2024
- Get your FREE PDF Guide here: bit.ly/CustomerServicePhrases
Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more!
Find out about my online Small Talk course: derekcallan.com/small-talk-fo...
If you like my short lessons for busy people and would like to support me, buy me a cup of coffee! Thanks! www.buymeacoffee.com/derekcallan
Chapters
0:00 Intro
0:26 Answering the call and greeting the customer
0:58 Dealing with negative responses
01:24 Transferring the call and putting the customer on hold
02:16 Asking for customer information
02:58 Asking for billing or credit card information
3:24 Checking other information
4:41 Apologising for order or product issues
06:03 Dealing with angry customers
07:05 When you need to follow up later
07:32 Closing the call
Find out more about me:
Website: derekcallan.com/
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Facebook: / derekcallan.english
Music credits:
Background music: Honey and Milk by The 126ersks! www.buymeacoffee.com/derekcallan
Get your FREE PDF Guide here: bit.ly/CustomerServicePhrases
Thank you so much sir 😊
This is my first time working in a call center, and this phrases help me a lot, you are an amazing person and I loved the way you explain the different types of scenarios 😃
Brilliant! So glad you find this helpful. Comments like this give me the motivation to keep uploading new lessons - thank YOU, Estefania!!!
Can you guide me some tips regarding the call center (logistic service) and what is the trick that customer don't hung up the call?
Tell me one thing.
How can you handle angry customers??.
Do u have any phrases to please share with me
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Great points of your situations, When dealing with professional customer's service.👍
I work in a call center industry as customer service representative and I find this phrases absolutely useful you did such a amazing job! Never stop keep doing it please
Glad you find it helpful, Isaac 😊
this is only what we talk with customers or they try to talk to you about their problems or activities
Hey bro, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Nicely organized advice, Derek. There are so many services for consumers to have and use, connecting with their representatives and KNOWING a bit about the duties and obligations -- as well as the capabilities of the Customer Service representatives -- on the other end can only be a good thing! We have all been in the "Customer position" and some of us have been the Representatives receiving these calls as well. ~
Thank you very much. Very helpful 😊
Wow amazing video!! 👏👏👏👏 It'll be very useful in the future, I really appreciate your support and pieces of advice. You rock! 🎉
Thanks, Jose!
Your lessons are absolutely amazing! It’s what I was looking for a long time. Thanks a million for your great job!
You’re very welcome 👍
Its about customers care
Thank you for share this useful information
Thank you !
Great, just came across this now. It's a great help for me, who's about to do this CSR as my presentation in school in less than 24hrs now. Thanks for the guidelines
No problem - how did it go?
hey Derek I am a new joinee in a customer service related job and I am learning through your video while also on the training period and all thanks to you!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Fantastic articulation ❤❤❤
This is best video i am taking service desk call and its very helpful for me ❤ Thanks buddy 😊
Derek, all your videos are extremely useful and with a deep respect to the audience
I appreciate that!
how can I contact you
@@derekcallan-englishforpros we more
Thankyou very much
You're very welcome!
Thanks for sharing ur knowledge ❤
My pleasure 😊
Thank you Derek. It really helped me.
Glad it helped!
Thank you so much for this amazing help.
You're very welcome!
Very helpful these phrases are used in daily basis
Glad you like it!
love this!
Thanks!
Thank u so much ❤
thank you a lot ❤
Gracias por este vídeo, es perfecto para la clase que debo impartir en el colegio, saludos
Thanks a lot for that use business English lesson!
No problem, Mikael 👍
Thanks brother for making such nice videos God bless 🙌 ❤😊
Like always excellent
Thanks very much 😊👍
This is very much helpful...thank you so much sir, please come up with more videos on customer service english.
I'll do my best!
My coworker insist on telling people “here is the manager’s contact info. You can be sure to ask him any questions.” I wonder if that second sentence sounds weird to a native speaker because I keep arguing with him it sounds weird. I think it should be “please feel free to ask him any questions.”
Excellent
Thank you so much for your help!
You're welcome!
Thanks Derek.
No problem, Rao!
This was great!! Thank you
Glad you enjoyed it!
Thanks ,you are amazing!!!
Thank you too!
It's very helpful content keep it up
Will do!
Thank you for the info sir
No worries!
Thank you Bonnie Laaaaaaaaaaa
😃 no problem 👍
I started working on call center mounth ago, tomorrow is my first calls without advicer, this information help me, thank you for good video!
No problem!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
thank you so much!
No problem 👍
Thank for the video, there are great phrases
Glad you like them!
Thanks a lot❤
You're welcome 😊
Man you have all the keywords that we need to start working in a call center! Thanks a lot!
Happy to help!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Keep doing your videos please
thank you so much 😊
You're welcome 😊
I learned new expressions that I didn't know. thank you greetings from Venezuela
That's great!
thank you so much
You're welcome!
Very useful
Glad you like it 👍
Thanks a lot this vidéo is very helpful.
Glad it was helpful!
I say all of these phrases and still sometimes get answers because customers are looking for a resolution on the spot , sometimes we need to wait and customers won't bother fixing their answers. The amount of times I had to switch jobs because of abusive responses is outstanding.
I subscribed to your channel! Very helpful:))
Thanks for subscribing 😊👍
I was delightful to learn something about you bro your wors have diamond so many congratulation
Glad you like it 😊
Thank you so much! It's very helpful. I will subscribe to your channel now. 😊
Great! Thanks for subscribing 😊
Thank you for this vid! It's my second day as a trainee
Good luck!!
sir i am appreciated you you are so great mind blowing you are so inspiring you are so stunning you are so great
I need more videos like this ❤ when will you do another one please!
I‘ll do my best!
Great!
Glad you like it 👍
Thank you making this video. Recently joined BPO and this will help me sure.❤
Glad it was helpful!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Taking notes
👍
Super 👍🏻
Thank you 👍
I will start my training soon, I can use this English Phrases thank you so much 🙏🙏🙏
Best of luck!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
I am working in Retail Banking core service and this phrases really help me a lot. Encounter different scenarios that we can't complain 😂😂 100% this really help me a lot to gain surveys 😅😊
Hw did u got that job
Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job.
Can you pls help me in any way
@vanellah
Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job.
Can you pls help me in any way
Last year, I enrolled in an online customer service course. While I completed the introduction part, it's difficult to finish the assessment because is too long and the answers must to be creative answer. I'd be glad to share the assessment questions for input. Also if I m stay longer in front of the computer I have headache
The most helpfull video on youtube
Thanks! Glad you find it helpful 😊
thank you very much this video is very helpful for me, i'm about to have an interview about customer service job, i hope i'll get the job 😊
You're very welcome and best of luck for your interview!
I'm a customer too , I usually try to avoid giving bad responses whenever I'm in a Position of power to do so. Most of the times I keep powerful responses for the gym maybe.
I think Walmart's customer support agents should learn from your channel.
Amazing this is the first time working in a call center
Great - best of luck to you 👍
That's amazing man 🥺❤
Glad you like it 😊
Hey Derek could you please make a video on Technical support Customer service executives with suitable phrases and examples.It will be highly appreciable.
I’m about to join a company which is focused on customer service and i had been looking for phrases that can help me feel more properly to the charge
Best of luck 😊👍
I used to sell subscriptions and "fundraised" on the phone which is a lot different because that includes commission. I used to always pepper in a defensive phrase "it has everything to do with us and nothing to do with you" on offense, I would use phrases like "you guys are the best, but of course you know that already". I know it sounds weird but it worked for D personalities.
This is a true gem. I recently enjoyed a similar book, and it was a true hidden gem. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint
Thank you so much it is very useful. Can you help me in chat process regarding health insurance tips
Thank you for the video can you do for bank all the possibility of answers please. One lady who is brother was in the hospital want out the money but she was American and the bank is in Chile. I try to help her but feel ooh gosh my English is not enough 😢 any way your video is great!! ✨✨✨✨
I founded usefull
Great 👍
You are a good Master, like and sub+
Thanks!
hi derek ,i would like to learn skill of prive negotiation,thanks
I'll do my best to upload more negotiation lessons in the future. In the meantime, take a look at this: ruclips.net/video/lPinxUDxhVs/видео.html
I need to give priority to my customers
Our supervisors say we cant tell cst we'll put him on hold(and this is rude) and we have to say we'll put THE CALL on hold, as a native, what do you think??!!
As a regular common customer who faces the big empires who abuse the clients and such their money, energy, nerves and destroy your stat of mind by treating you as a particle of identical template categorized clients, the worst thing that can happen is to find the answering person a mere robot trained to absorb your (my ) anger by artificially sweet talking you out of your case to deal with defending yourself instead of confronting them and their organization.This happened (and still happening) to me with one of the most con companies in the world AT&T the communication company in the USA. their staffs have the power of attorney to absorb your claims and " sin cerely" showering you with promises that they cannot keep. and my case is almost three years of paying for a third telephone line, data and installments which I have NEVER had and still don't have
Than u for your videos !! You earn a new follower tell me is there anthing else i can do for you ? Have a great day
You're welcome! And thanks for subscribing!
I need to learn more ,balery i'm learning. I would like increase my skill and vocabulary
Just watch more of my lessons 😊
One like for your nice accent
That's brilliant but can u help me please to have my first job in customer service even with an advise
I want need this job😢
You can say whatever you want but if you don’t have the ability to fix their problem the customer does not (and should not) care about the fake small talk
Fair point
That is harsh reality😢😢
@@piyushkazama7113 It's true. The customer calls they want results and mayble a little friendly chit chat. In call centers it's all about metrics and KPI's.
👍👍👍👍
Glad you like it 👍
Sir i have recently joined tech Mahindra company for the voice process please help me to how to call handle without fatal 🙏😭
Where r u from Sir？I can tell there is an accent
Hi there! I'm from Ireland. How about you?
✌️✌️✌️👌👌
Thanks 👍
I need these phrases..I'm gonna start on my jew job soon in the call center and i'm new to this industry.
Great - good luck with the new job!
A legit business never asks for a customers Credit Card number or CVV code.
You also dont use "No problem" in a proffessional environment thats more hood or lower class phrase.
No .I prefer transferring them into a void 😂
would you mind if I put you on hold for a moment?
👍
I am currently in a relationship with one of the USA army members and I am trying everything to raise 200,500usd for his leaving pass and I whold really appreciate it if you could help me thank you
Useless video
Once i mention my supervisor or my manager to the customer, the customer tell me that they wanna speak to them.
If I tell the customer that’ll I will work on solving the problem and I’ll call them back, actually I’ll be misleading the customer cuz once the customer end the call I’ll have continuing other calls.
Hi!
Very useful
Glad you think so!