Did you find this video helpful? Let us know in the comments below! If you enjoyed this episode and need more tips, check out our career tips playlist here!: ruclips.net/p/PL6qIzGkkiXFEeNoj2cZbcwzD9yUPAv7ax
I've been in customer service for many years. I'm now older than 60! My concern is with certain words and phrases, such as "I got you", or "no problem". The elderly may not understand. You may lose these customers if you don't use basic English. In addition, English purists like me (both my parents were teachers), may not like words and phrases that are not basic English. I think people in customer service need to work on reducing non basic English. Like anything, it takes practice.
Thank you for this advice! Do you think changing some of the words I use to match the age range of the customer (if I know roughly how old they are) may even improve my services?
The thing about problem-solving is that it might take time to develop solutions. For any beginner, don't worry about learning every solution to a problem. Over time, you'll develop a toolbox of solutions.
This was VERY helpful! I start a customer service rep call center job in a couple of weeks and these skill sets you have mentioned and demonstrated are so great! I have learned quite a bit on how to be more of an "active listener" instead of a "reactor". Great job!!!!
Great video! Love the tips on improving customer service skills. They're spot on! As a company that prides itself on delivering excellent customer service through our product, we can't agree more.
So nervous about my Lowes interview, its my first ever job interview I have ever had in my 18 years of living and i am dead nervous but I'm trying to take notes on all i have gathered on this video, If anyone has any more tips on communication skills i would really appreciate it since it is my lowest skill, I'm mainly too shy lol.
I really have to get better at taking criticism… definitely my weak spot yet it’s nearly impossible to fix since I’m starting to feel it’s routed in trauma 😂 maybe that’s something I have to pay a psychologist for and not something an online class will fix
My problem is I don't understand people accent because different people use different accent which is difficult to understand in the first time, . I always say ' sorry ' Which i think awful
Did you find this video helpful? Let us know in the comments below! If you enjoyed this episode and need more tips, check out our career tips playlist here!: ruclips.net/p/PL6qIzGkkiXFEeNoj2cZbcwzD9yUPAv7ax
Yes I do find it helpful 😊 thanks for sharing.
Am a receptionist in a spa and want to be more better In my career 💐
I've been in customer service for many years. I'm now older than 60! My concern is with certain words and phrases, such as "I got you", or "no problem". The elderly may not understand. You may lose these customers if you don't use basic English. In addition, English purists like me (both my parents were teachers), may not like words and phrases that are not basic English. I think people in customer service need to work on reducing non basic English. Like anything, it takes practice.
Thank you for this advice! Do you think changing some of the words I use to match the age range of the customer (if I know roughly how old they are) may even improve my services?
My call center training is next week, wish me luck!
Me too😂
Me too 😂
Are you dead inside yet?
Mine start tomorrow😭😭 I’m dead nervous
The thing about problem-solving is that it might take time to develop solutions. For any beginner, don't worry about learning every solution to a problem. Over time, you'll develop a toolbox of solutions.
Great video, the person that gives the talk is AMAZING!!! This is a great example of great customer service skills.
Thank you for a well explanatory video of a good customer service.
I find this very helpful as a beginner .
This was VERY helpful! I start a customer service rep call center job in a couple of weeks and these skill sets you have mentioned and demonstrated are so great! I have learned quite a bit on how to be more of an "active listener" instead of a "reactor". Great job!!!!
Glad it was helpful! Best of luck to you.
@@Indeed Thank you!!! 🙂
Very explanatory for beginners like me.. thanks
Great video! Love the tips on improving customer service skills. They're spot on! As a company that prides itself on delivering excellent customer service through our product, we can't agree more.
Full of insight and easy to understand 👌
Good job 👏 👍
Glad you liked it!
Thank you Indeed this is helpful!
Thanks. It was really useful and nice smile !
So nervous about my Lowes interview, its my first ever job interview I have ever had in my 18 years of living and i am dead nervous but I'm trying to take notes on all i have gathered on this video, If anyone has any more tips on communication skills i would really appreciate it since it is my lowest skill, I'm mainly too shy lol.
Most companies spend fortunes on adverts that communicate messages they just not willing to deliver on. Amazaing
That's great! Thanks a lot!
I really have to get better at taking criticism… definitely my weak spot yet it’s nearly impossible to fix since I’m starting to feel it’s routed in trauma 😂 maybe that’s something I have to pay a psychologist for and not something an online class will fix
Fool
Not cool
Before transferring the call to your manager, try to solve the problem yourself by asking powerful questions
Well noted 😊
thanks indeed
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first class you're a genius :)
Great video! What's the name of the presenter?
"People who have CHOSEN to work in Customer Service". HAHA, You're funny!
Thanks❤
Thanks miss aira
Excellent!
This is crazy I literally work at a tile company
My problem is I don't understand people accent because different people use different accent which is difficult to understand in the first time, .
I always say ' sorry '
Which i think awful
ughh people too hard
Ver y informativo vídeo for litterally anyone
Glad to hear that you enjoyed it! If you want to see more career tips check out our playlist here: ruclips.net/p/PL6qIzGkkiXFEzWqldP9rGSi6pp1VGDl-1
❤