Mock Call Sample Recording With Call Flow Guide: PART 1
HTML-код
- Опубликовано: 22 июл 2024
- PART 2 (BOOKING MOCK CALL): • Mock Call Script with ...
Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge".
You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills.
Want a more complicated mock call? Watch part 2: ruclips.net/video/v7ZyTTnt2D8/видео.html
How about change of address or late fee waiver.
What mic do you use
I was struggling to pull up the account I just requested for overview the system where to put his given account number and full name pls candice explain the format where to click so that we can see his billing statement.😊🙏
Ang ganda ng boses mo sis ..
Sana next yung warranty ng home appliances
I would recommend this video to those who wants to apply in a BPO company. . .
I was able to passed my initial and final inteview all thanks to your tips! You're a great mentor. I hope to hear more about your tips.
Congratulations, Abby!!🥳🥳🥳🥳
Pass not passed
@@katieisyourfriend hello Scott what is different pass and passed ? Thank u
@@francisailo thank you😊
@@airlynzcutie9852 HAHAHAHA
Your videos are such a big help to us who are still learning in customer service. All of your videos are the exactly happening now on my training 🥰 Thank you so much.
Your awesome ! I am a former domestic helper abroad and just passed the final interview because of you . Thank you so much !
This is very accurate guys, must watch and understand the content. This might help you if you are applying for BPO.
Mug bien Hermano. 👏👏👏
i’m about to work as a customer service rep and i’m super nervous this is my first week of training and i feel overwhelmed but helping people is my favorite so i’m also excited to assist with their needs 😫🤘🏼
You're not alone Every newbie feels this way. But know that you'll eventually get used to it. Best of luck to you! 😉
Hay yo wha's up after 6 months in the office ?!
@@bradasdn5573 yeah is everything alright?
any update?
did you pass
I luckily passed my initial interview and got hired right away after passing the mock call. The interviewer told me that I need to pass two exams for referencing and to do a training virtually. I really need to get this job and I am so blessed to see your video! This is definitely will help me for my exams and training. Hope I'll become a regular employee! Thank you so much for this guide!
What’s your update? I want a training for callcter would you like me some advice?
hi yung mock call ba ay sa initial interview na din ba?
@@paul-kn9vs YES, SA TASKUS GANON ATA? KASI WALA DAW BERLITZ AT VERSANT
the tests are; prettt much computer testing, pronounciation of words, memory, typing test and then situational questions
@@paul-kn9vs nop, 2nd interview
I remember when I was to on my early twenty's and had my first experience with users and callers providing them technical assistance and the words customer service were only a that, just a term...an unknown term for me in those days, and I remember that I must've learn on the daily and with practise, and unfortunately I hadn't the opportunity to heard advices on a platform like this, so thanks for giving this magnificent opportunity to young people it's really helpful
I never thought I could be a call center agent because I have no experience in BPO. But by watching your videos I was able to be an agent. I am thinking I might be switching my youtube channel's niche into tutorial like this. More power to your youtube channel and thank you for the tips and ideas.✌️😊
I am a nurse and I am planning to work in a BPO company that assist clients on their healthcare accounts. RUclips recommended this vid of yours, watched it, liked it and now subscribed to it! The content is clear, concise and straight forward. Thank you for this!
Thank you din po! :)
Health account for bdo ???
I've been a silent watcher of your videos and I'm thankful that I passed all my interviews. More blessings to come and thank you so much. Btw newbie here
I was able to passed my initial and final interview. Thank you for all the tips. Godspeed!
Your videos are very helpful ma’am! I’m able to pass my final interview and was a trainee now. Thank you!❤️
Oh boy! I'm about to take training, I'm super nervous, but your advice makes me feel very calmed. Your way of explaining things is awesome! Thanks a lot!
I love the simplicity of the conversation, I for one have never experienced a customer this kind. Whenever I ask "Is there anything else I can help you with?", there is always something else indeed.
I know you wouldn't ask that question but it's company policy haha
i’m so stressed right now, its my 3rd week of training and im having a hard time to choose the right words and also listen properly because im always having a mental block.
Hey! Don't worry about that. You're not alone, God is with you! Keep going! You're amazing!!!
Mental block? Same here that is my biggest problem, I almost hate my life because of that reason☹️
guys baka may gustong makipag practice ng mock call sa inyo just tell me
tara practice hehe
Put your mind in blank or reset its. What do I mean that you need to take a breathe, workout at gym and then return again with more determination, focus on your job
Here I am watching this before an hour for my final interview. Thank you for the tips and you really has a soothing voice. 💗💯
@marco bretiller Bro, get outta here. positive vibes only
@marco bretiller hahahahahahaha
whenever some newbie like me ask for recommendations about how to improve call handling skills , I always recommend this page .. cause she's really passionate and skilled .. thank you for the tips it really helps us improve ourselves 😊
I always watched your videos, especially for newbies like me who have no relevant experience working in bpo and wanted to apply and get hired right away. The tips you provided in every content you made were really helpful. I hope that'll gonna pass the initial and final interview assessment before proceeding to the mock call, which is a very challenging one. 🙏
ma'am baka gusto mo practice tayo. need ko dn ng kasama mag praktis
It's so informative content for me! Aspiring call center agent here! 😍
'Nak ng pating! Nakakapamura ang galing ni Ate! Ang ganda ng modulation ng boses nya! it's so welcoming and soothing sa nakakarinig. Siyet!!! Excellent job, ate!!!
American Accent
Sana all hehe
I learned more about call center,,,,!!I wanna try to apply
I just got hired yesterday as a csr and tomorrow we're gonna have a mock call so I'm watching your videos to help with my anxiety in upcoming mock calls
Thank you for making this video. It really helps me improve my communication skills and practice, since i don't really have any experience in customer service. Next week is my Initial Interview and i'm a bit confident because of your help.
I really wanna try to apply in a call center but im scared of what if's😢😢 your videos really helped me to boost my confidence. Thanks Ate❤️ so happy to learn something new everytime i watch your videos❤️
I'm a newbie here in this industry,I was hoping that watching your videos and tips would help me in the future.I am so eager to learn .
It's my 2nd day of my first Company in BPO and this video with tips is very helpful for me for upcoming mock calls soon. I will recommended this tips to everyone and I will watch this every day 🥰.
I am a freelancer. I am a cold caller and I have worked with several clients in real estate, IT, and I also have done interviews for a market research. But I have never been in CS. And I am about to have a client for CS… this helps me a lot. Thank you!!!
Validating customer's concern is actually good if you really don't understand the customer.... Thanks for this ma'am!
im a newbie..i tried to find all these.. and now i found this helpful tips...thanks Kwetyon!!! consider me as an apprentice!!!!! gonna love this tips vids you are teaching...i am learning more
Can’t even say how much helpful you are by making these videos, it’s so knowledgeable so to the point help me build a shape towards my work, love from india.❤️
Learned something here as a live chat support! Thank you for sharing. 😊
I love your accent Ms. Sheena! I am aspiring applicant, Last year I tried to apply but I failed to their interview that was my first time applying for bpo. But now Im still hoping one day I will pass their interview. Keep inspiring others! God bless your channel!❤
well guess who tried to send application online and failed 3 interviews in one day ? hhaha
I was like you back then.Last year i tried to apply on 3 bpo company and i failed..Someone my tenured friend told me that you need confidence even though you are nervous but you cant show it to them...and make it as short but on point answer..and also dont add fillers like aaaaah uuuhhmmm like that..
@@michellesorel8441 hi can i ask if they interviewed you in person or over the phone?? and may i know what bpo companies did you apply to? thank youuu 💖
I cant deny it. I super love your speaking voice, your diction and Pronounciation..
Your English speaking skill is brilliant. Couldn't resist to tell you that. Love and admire from Vietnam 🇻🇳. I hope that i can get a job as Customer Service Agent in Malaysia 🇲🇾 after pandemic is over. Thx u for an useful instruction video. Looking forward to seeing more videos from u
I'm currently on training right now and glad to watch your videos.
Ang galing ni Ate, i never expected she would talk that way.
Backhanded compliment
@@puffyluvv a literal interpretation of the saying don't judge the book by it's fucking cover
Oh i love how cool you are! I mean you're so calm and sincere and i really really love how you organized your thoughts😘Thank you for this vid Miss! It will help!
I am one of your silent viewers. This is a great help to anyone who wants to apply in a BPO setting! 😍💖
In 2023, your videos are saving my life! Thank you so much for this, has been so useful for my new working experience.
i was listening to this with earphones. ghaaaaad your voice is so good.
Just finished training. Now I'm nesting and I'm suuuper nervous 😩 watching this has helped me tremendously thank you!
Why :3
almost 10 yrs in BPO and ganda ng videos na to sort of refresher.
Thank you so much for sharing this ! Im planning to apply call center next year .. And Im starting to learn how call center works !!! Finally I found the right coach for me , Your accent is 💯 .I will watch your next mock call ,the longer & complicated one.
1. Open the call (hello/ company name/ your name/ how may I help you)
2. Empathize/ apologize/assurance (I'm sorry to hear that)
3. Confirm the customer's account (Unless they don't have an account with the company)
4. Probe or ask relevant questions (Confirm information)
5. Solve the problem or answer the question.
6. Offer additional assistance (may I help you with something else/ is there anything else that I can help you today?)
7. Close the call (thank you for calling/ company name/ have a nice day)
Thats basically the structure of the call flow. Thanx
tnxx 😍
Thaaaaaanks ❤️❤️❤️
Thanks , very helpfull.
As an experienced CSR I can assure you all freshers that this is how it goes in a call center if you're in a CUSTOMER SUPPORT process.
I will be having my job offer this afternoon. And I decided to watch your video just to have an idea since its my first time in BPO industry. Thank you 🤞🤞🤞
Nakita Kita ulit omg. Way back 2019 panon I don't have any call center experience and I am applying and researching then I found out your website or blog mo about how to answers some questions . Tha kyou so much nakatulong Yun sakin I dint expect na mahihired ako nun April 2019. Til now I am working it's been a years na pero thank you so much.
Great informative video. This is very helpful for me as im having my final interview and mock call demo shortly. Thank you you're doing great on your videos.
Thank you so much for these videos. You bring a sense of ease to me because I pride myself on preparation and having some insight on what to expect.
You are a heaven sent candice,we are going to have a mock call training next week and this helps me a lot thank you sooo muchhh.
The best YT channel for Call Center Newbies and Wannabes! Thank you! May God bless your channel!
I failed my first mock call to proceed for the final interview. But this time I have the knowledge and confidence. I know I can make it now ❤️ Thank you Mam for this ‼️😊
Goodluck Cristine Joy Lacre😊
This is Really a recommended videos mostly to those who is applying in BPO and for those first timer. .thank u madam ..U are really a big help 😊
i know this video is old but i want to tell a good news. i just got hired yesterday because of this video. i just watched this during lunch break before the mock call interview and then baaaammm. i got the job. thanks thanks. !!!!
i am working as a customer service representative and thank you for this video. it helped me a lot ❤️
Hello, I just want to thank this lady for everything I've learned from her videos.
I passed the interview and will start soon. Thank you so much.
This video is a big help for me for my final interview....
I going to have my final interview this week. And the final interview will be Mock Call. And this video that u made really helps. Thank you, Miss Candace! ❤️❤️
Your videos have helped me so much have gone from 81-82 to 94 percent am still getting better sometimes i lose my track but for the most part am on it
Hi Miss! Thank you to your videos.
Yesterday, I passed my final interview and mock call. Your tips really helps me to pass the mock call, the interviewer actually praised me for my good performance during the mock call, thank you so much 💗
Today, they sent the Pre Employment requirements!! And they advised me to complete the requirements as soon as possible.
More power Miss! 🙏🏼✨💗
Wow, wow, wow! Congratulations!!!
While waiting for the start of our training I search for this kind of content to give me an idea on the things that I will encounter during the training. I'm so glad that I found your channel. I really like your speaking voice , it is so relaxing how I wish I can modulate my voice like that. Thank you for sharing this, it will be a great help for newbies like me 😊
Did you apply for an actual call center or online?
@@user-mo9xr2ji9e I applied online
I feel as relaxed as you when I listen to her voice, and it brings comfort too!
Im going on the the same way ..
I have my mock call in a few hours, this has to be a sign, thank you for this video.
i'd loved it everytime i hear your voice. i put like all of your video uploads.. im inspired to on BPO infustry someday for 5 years..
im about to have a mock call in a few minutes i guess and this video helped me get ready for later. Thank youuu and btw i love your voice ♥️
my interview is in 4 hours and im so happy i found your videos !!😭 thank you !😊😊😊
Good luck, Veronica!
i swear i heard a rooster singing in the background , i´ve literally watched your video several times and i have never heard it before, hey by the way i enjoy listening to your voice through my earphones, it is so clear that makes it so heartwarming to undertstand, i love your content , indeed u teach us the other side of the coin, hands down
This is very accurate,. I would recommend this to all new agents/first time in a BPO industry to watch in order for you to learn😊
Hey girl, that's really nice of you. I really have no words to thank you for this brilliant video. But for now I will say thank you so very much. God bless you
I'm very close to start my training, and and when I found you that was one of the best things that happened to me. One day I just want to speak a good English, like you ❤️
Me too i just want to speak a good English
Me too
From the day that I took the versant and until now that I'm a regular agent. I'm still watching your videos💙
Hi Kwestyon! I am new to your youtube channel and thanks to your videos I have passed my interviews and received my JO last March 7, now I am on my 2nd day of my training! Lots of loves 💜💜💜
Congratulations!!
Thank you, i need this. i need every possible simulation i can get in order to pass. Will be viewing your other videos as well
I think this is the sign that I've been waiting for. 😆😂
Wow I didn't expect that. You're also the customer. Galing !
Hi ! I love all of your scripts and also the way you provided information just to assist customer better
for the months i've been watching and studying your videos, finally i'm hired! thank you miss Sheina! you are my favorite tutor❤️
Congratulations!!! 🥳🥳🥳
I'm a newbie in the bpo industry and i found this video very helpful! thank you! and oh, i love your voice ! ❤️
Thank you so much! Good luck on your journey. :)
Newbie here.😊 im not good in english and im planning to be a call center agent.. your vids helps me a lot this time..thank you♥️
I really like these types of videos, they help me to improve my listening very well, Thank you so much!
I had been watching you then stopped when i got hired. Honestly your mock calls have helped me a lot , if you could just hear my calls you'll have the sense that yeah he's been watching me. Anyways just looking back where i was , thanks. To those aspirant please never be overwhelmed by the notion that you need to have a perfect english or what so ever. Americans do commit lapses so do we. Infact we are more conscious of not commiting one than them. Faked it i made it. You do the same, youll get through it.
Lapses?
What do you mean? I need help :'( I'm kinda nervous
@@brianscre921lapses=failures
I just got hired yesterday and i was hired as a Sales agent, This is actually my first time working in international call center. This video really helped me a lot.😇🙏 Thanks for helping us.😇🙏💕
Congratulations! 👏🎊👏 That's fantastic news! I hope you'll like the international account. :) More commission to come.
Hi ate, i was not able to pass my mock call yesterday, I hope, I could pass this today. Thanks for this video.
Awesome yesterday I discovered your channel. Thank you for everything you show to us over here.
Thank u for making mock call videos .these videos are very useful for freshers as well experienced too
I reaaaallyy love your soothing voice Ate Candice! 😍 Thank you for all the tips! It really helps a lot. Especially for the newbies!
Hi, im fan of yours and im here watching your vid to pass my mock call. Manifesting! 😊
I am planning to work in BPO company, Watching your videos helped me a lot. Thank you for sharing your knowledge :) I hope I become one of a customer service representative soon.
I have scheduled for my final interview as a customer service representative and watching this vid gave me some ideas and tips on how I should handle a mock calls. Thank you for this✨ I hope I pass my final interview.
Dude , did you pass its over a month now 😃
@@aizenfordpagulong264 Sadly, I didn't pass. 😔
@@cookiejohn4738 its ok just try again there is no success without failure
Scientists failed a lot too just keep tryin
It's my final interview and mock call today and all of your vids really helped me a lot! Thankyou! 😩
hi did you pass your interview
you are amazing. you helped a lot of newbies to pass the calls. kudos to you.
Wow I love the way you talk, I love your accent and pronunciation. Thank you for this very informative and very helpful tutorial video
This video helps a lot during my mock call! Thank you so much!
I am a freshie in applying call center and the first video appeared in my recommendations is your video. This is a sign!
More power! I am sure your channel will grow huge! 😊
EDIT: Thank you very much po. I am watching your videos on repeat to study for my call center interview and i just got hired yesterday. Thank you very much for the tips! Definitely your channel will grow huge! Sobrang dami nyo napong natulungang freshie, thank you very much!
Aww thank you! More videos to come for sure. Goodluck!!
@@Kwestyon maam give me some tips of of answering interview thank you
Congratulations for your new job!
Hi ma'am. I have an online simulation tommorow . Is that also a mock call.?
Btw. Thank you. For your info.
@marco bretiller thank you. I just passed my interview. And that's my next step
Watching this now , I have my interview tomorrow. Best of luck to me.
Thanks so sharing this. Starting my first customer service rep job Sunday.
Very nice content....👍🏽
The make face part was very realistic ..it happens whenever we are talking to irrate customers but still needs to sound polite and friendly 😜
Haha exactly! 🤣🤣
I love the way you explain and such a beautiful voice 😊
Thank you! Passed my first mock call thru this video. Big help ♥
Congrats!!! ❤️❤️❤️
Naaliw naman ako noong nagsearch na si ate sa pagtaas ng bill ni cx. Yung ang bilis nyang nahanap ang sagot at nareview agad ang billing statment kahit last year pa yun. Ang husay sa multi-tasking.