Slot Player DENIED $1.2 Million Jackpot Due to Malfunction 🤔 Slot Tech Weighs In On What Happened
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- Опубликовано: 23 май 2024
- A New Jersey player recently visited a casino where she claimed to have won the 1.2 Million Dollar Jackpot, but was then DENIED the winnings due to a malfunction. What kind of malfunction was it and does she have a case?
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The wheel of Fortune that malfunctioned it was a jury trial and they awarded the person the $1.4 million jackpot. If you leave it up to a jury, they are never gonna side with a casino. I suggest an out of court settlement.
That's such BS! What you're saying is that every trial then is left up the FEELINGS of the jury and every juror having that same exact response. That's just wrong! If what you're saying were true, our whole judicial system would never work and would be in shambles! You don't even know any of the evidence in that trial! Smh
If the casino doesn’t have insurance for those kinds of malfunctions (which they absolutely should if these things do in fact occur) the casino should try and recoup that loss from the manufacturers of the machine, NOT THE PATRON!
New sign should say "Malfunction pays out". These machines get routinely maintained by techs. If its on the floor the assumption is that the machine is fully operational, as its taking players money all day.
Love the idea, but we all know it will never happen.
The casino loses nothing but its credibility. PAY THE LADY! They’ve already made up this amount and millions more
New Jersey has very robust consumer protection laws/regulations. If I were IGT, I would offer to settle for $100k. If this goes to trial by jury, I have no doubt the gambler will recover the full amount. She'll have to stick out for like 2-5 years though.
Can you perhaps do a video on what a person should expect to happen when he or she actually wins a huge jackpot. What rights do we have? What kind of paperwork do we have to fill out besides the tax forms, etc.
Most of us would not know what to expect.
This is really interesting! It also shows that the reels and lights etc. really are just for show! Great video man.
I wonder if those games showing “must hit by” are basically the same visual tease. As the number gets closer to the “must hit by,” how much more money will the machine take in before it actually reaches that number? Just like the cracked fish bowl with the fat fish inside never seems to burst.
@@5877userI follow someone who explains the differences in these two examples. The fish is just for marketing purposes. The must hit by is different since there’s an amount they set for the machines. But it’s about timing.
It was a good explanation. However, the malfunction was not of her doing. The casino take the risk to put these machines on their floors for people to spend their money. I believe the casino and manufactures should split the cost to pay out on malfunctions. We, the consumer, should not be responsible for the tilt. Lemon cars are a thing. We bought the car believing it was built properly and when it’s not, there is recourse. The law needs to be changed. The casino and the manufactures should be responsible to pay out on malfunctions. That way it is their job to continue to do maintenance on the machines. Be attentive to manufacturing the machine and the casino for putting it on its floors to make thousands and thousands and thousands and thousands of dollars on a machine. They should take responsibility of its malfunctions, not the consumer!!!!
If the game can has a feature that shows a winning amount, malfunction or not the win should be paid out. If the wheel malfunctions and lands on the 1m jackpot it should be paid out. If this is an issue with these machines the machines should not be on the floor. The person is paying for those features. The casino or the game developers should be responsible for Malfuctions. Even if it's only a visual malfunction and not technical. This was a traumatic experience for that lady. They should take those machines out and she should be compensated
A player's interaction is Only aesthetically. That's what should matter! If the machine malfunctions in a way that shows the jackpot win to the player, that player should be paid the win. It's the responsibility of the slot machine's owner to ensure the machine is in proper working condition.
Pay the lady!
And if the Kachina tilted, why wouldn't the computer still know that it was only a $350 win and only display that kind of win on the screen? I could see a tilt having the wheel spong to jackpot by accident but that should affect the actual computer system that knows what the true outcome was and should display that then instead of $1.2 Million win!
@@tombeh We don't know if once the tilt was resolved if the proper win was displayed. We are only hearing one side of the story and even then it was stated the casino took actions that seem to indicate they did just that. She's positioning these actions as the casino doing something improper when it sure sounds like they were just going through the usual steps to fix the tilt and get the machine to display the proper outcome of the spin. Keep in mind she was refusing to let them do their jobs (i.e. resolve the tilt) and she refused to accept the $350 that was the true outcome of her wheel spin. The only information we have is coming from the player and the media that has sliced and diced the story to serve their own purposes.
How many times has a machine titled showing you lost when you really won, and you didn't know it tilted. If it shows a win you should pay it.
You clearly don't fully understand how these tilts occur and how they get resolved. A tilt can't go unnoticed and the true result can easily be determined in the vast majority of cases. Whenever the true result does not match the result displayed a tilt will occur, losing or winning spin. I had a tilt occur and the result was a small win once the issue was resolved. I was expecting it to be a losing spin.
A tilt occurs whenever what is shown differs from what it is supposed to show. So it could actually be the other way around. If the machine "decides" you have won the jackpot, but the wheel stopped at $10, a tilt occurs. A tilt can only be reset by an employee so tilts can't go unnoticed. In this case, you will actually be paid the jackpot even though the machine displays otherwise. In fact they can't do otherwise because the jackpot is reset (on all machines sharing the jackpot) so not only is it very difficult to hide, there would be a huge discrepancy in their books if the digital logs show a jackpot payout, but their bookkeeping doesn't. That would result in all kinds of trouble with the gaming committee and a hefty fine much larger than the jackpot.
@AnOnymous-go7kn I've never see or heard of a machine showing you lost a spin and then an attendant shows up to pay you cux you actually won! And the machine should show a tiny if that's the case and I'd bet to say that is unheard of!
@@tombeh just because you've never heard of it, doesn't mean it doesn't happen. In fact, someone here in the comments had it happen to him. The machine showed he did not win, while he had won (albeit a small amount) and he was paid the amount. However, the chance that this happens with the jackpot, is of course smaller than winning the jackpot itself.
@@tombeh A tilt error is going to lock the machine. There's no way you wouldn't know and a slot attendant would have to show up to correct the tilt and get the machine to show the proper result. You don't hear about the tilt resulting in a win because it's not newsworthy just like all of the other wins that go unreported. Let's pretend this story was reversed and this woman found out she won the jackpot after the tilt was resolved. How many people would be on here saying she didn't deserve it because the machine malfunctioned? How many people would be praising the casino for paying the jackpot out? Practically no one would be. Most would just think...."good for her" and move on to the next story. This story only has traction because it feeds the confirmation bias so many want to prove their belief that the casinos are cheating players.
Before I watched cowboy slots and GSGS I would have thought it was rigged also but since I have won handpays and know the machine locks up. I also have received reel tilt though not on a winning spin. I do think casino could give her $1000-$5000 free play at worst.
Casino should have been more accomodating, I do agree with that.
I agree.I can't imagine how she felt. Probably overwhelmed. The manager should have apologized "This is not how we treat our guests"and offered her a suite,nice meal, What she actually won and some cash for the mishap. Then, fired the rude employee.Now, the casino and IGT can prove it, but the damage is done. She will win something if she goes to court. I think the best thing to do is offer her a settlement and not go to court.
There’s more to the story - they just aren’t allowed to say pending litigation. That is definitely not what they said to her at first. It was after they denied the win and she became belligerent. She was walked off property if that means anything to the way the situation landed. Surveillance and the computer outcome will settle the case.
@GambleSmart Yeah, by giving them ALL the money they won!!! The greedy casinos have enough money to pay off their jackpots and a LOT more if they wanted to!!! It would solve the problem immediately and wouldn't have put a bunch of stress and anxiety on the people who thought they just won millions. How freaking traumatizing!!! I'm rich!!! Nope!!! I'm just as broke as I was when I first came into the casino!!! That would be devastating!!! The repugnant and repulsive greedy casinos don't care!!! They couldn't care less!!! They only care about THEIR bottom dollar profits!!! And, you guys claim to know just about EVERYTHING when it comes to the casinos and slot machines!!! Yet, you also claim that you DON'T actually work for the casinos!!! How is that even possible?!!? And, at the beginning of each video, you tell us how you worked at the casino and all your different qualifications to make videos dealing with all things casino!!! You can't have it both ways!!! Just saying!!!
@GambleSmart DON'T pretend like you really care about the people who gamble!!! You're top priority is sticking up for the casinos!!! And, THEIR profits!!! Of course you would defend the greedy casino's actions!!!
87% of the time I leave a casino I leave broke so I guess the slots I play tilt all the time😒😒
😂😂
Yup, pretty much!!! But, yeah, remember, it's NOT rigged or anything like that!!! Gamble Smarter said so!!! And, just because they worked for the casinos and have a conflict of interest going on, that doesn't necessarily mean that they would LIE about everything. Right?!!? And, always make it seem like the casinos were in the right. Right?!!? SMDH 🤥 🙄 🤯 🤮 🤢 🤬
And, tons of people commit suicide every single year because they believe the lies and end up gambling their whole lives away, and they can't handle it. They go totally broke!!! And, the slots are about as ADDICTIVE as they can possibly be by design. But, yeah, they defend the greedy, indefensible casinos!!! Of course!!!
Just excuses from the people who used to work for the casinos who are now saying that they NEVER said they worked for the casinos. I guess they don't really know what they have done in the past. Selective amnesia?!!? Who knows?!!? Just know that they have talked about the different various types of jobs they have had in the casino industry. Now, he's saying that he never said he worked for the casinos. Go figure!!! 😆 🤣 😂
Rigged!!!
It amazes me how many people told me as a slot tech that the machines were fixed and we were changing the payouts. I always asked them if they thought we were ripping them off, why would you come in? I never got an answer for that.
The house will win in the end. They don't need to cheat
So what would happen if the reel tilt would’ve favored the player ? For instance the wheel landed on $100 then reel tilted , when it was pre determined they should’ve have gotten the jackpot . Does the casino pay the jackpot?
Tilts happens in favor of players all the time too, it’s just not newsworthy. In fact it happened on my last Vegas trip. Reel tilt, but ended up being a 10 credit win after the tilt was cleared.
Excellent video! Thank you for explaining this. Great information!
Good job!!!!
I was going to ask you guys about this on the livestream. Thanks for sharing your perspective on this!
The Casino/IGT probably need you as an 'Expert Witness' to argue their case!
Don’t hold your breath. It will not get that far.
Thanks Marc for showing this. Have a Good Friday and safe Memorial Weekend to you, Jodes, Dave and y'all's family
I have left Walmart with items that had been priced incorrectly. Expensive items not just small things. If it is marked on the shelf at a certain price they are supposed to honor that price.
Not necessarily true....customer A picks an item up, and sets it down later somewhere else in the store by a cheaper price tag, customer B comes along and thinks they see a bargin. Store is not at fault whatsoever.
Once was a beer and wine manager. If a merchandiser came in and hung a sign with the wrong price, we had to honor it, as long as it wasn't below our cost.
@@huntinbuddy if the tag matched the item that I purchased they honored it.
so if you have an item at a garage sale marked 1 dollar and you find out after a person bought it and turned and walked away it was worth 500 dollars, you you stop them?
Why do people need to pick apart any analogy....geez. There's rarely ever a perfect analogy. There's almost always going to be "yeah but's". So someone found a " yeah but"....big deal. It doesn't change the "spirit" of the analogy.
Thanks for the explanation. This is why you should take many pictures of the win and also a video if possible to help your case. The casino should take some blame for not servicing the machine in a timely manner. In January I had a machine glitch on me during a bonus on lock n link diamond collection.
Remember just because someone puts a sign that says "MALFUNCTIONS VOID ALL WINS" means nothing, its merely just a sign. Same way if you sign a contract that says "I will pay Bob Thompson $100,000,000 by next week!" just because you signed it doesn't make it actionable. The law deals with practicality.
Wouldn’t it also be considered as just a “visual” like the very fat fish in a cracked fishbowl that never cracks open?? The rules have that statement about visuals are for entertainment purposes only!
Just wondering 🤔
I've been waiting to hear your thoughts on this this since this story came out. Great job as usual, Marc.
I love these malfunction explanations/reaction!
I would love to see the difference in casino revenue, before and after this incident. They say any publicity is good, but in this situation I don't think it will hold true.
I heard about this story before. Thank you for explaining this.
Awesome explanations! That’s why I value Cowboy Slots and GSGS very highly. Thanks.
She said she had to hit the service button when you win the machine automatically hits the service button. When you hit the machine freezes no one can make it work without the reset inside. That said I hope she gets something big even for the emotional damage.
Hey, Marc,
Can’t we just also say that the warnings about what’s on the screen has nothing to do with the outcome of the spin , like fat pigs, full bowls, lit up firecrackers, so then can’t we then say the same about the “malfunction voids all”?
After all, it is a visual 😊😊
I was at Dillions grocery store once and they had these massive 20lb blocks of PepperJack Cheese on display and I noticed the price on one of them look weird. Upon closer inspection I realized it said $00.15 rather than $150. Like all the others were priced. I grabbed it and took it to the register and they honored the price. Come to find out it's actually a Dillions store policy that if you find something mismarked and bring it to their attention they will honor the mistake.
I’ve been playing 30+ years and I’ve only seen the old 3 reels ‘tilt’ where the lights go out and the reels move in slow motion….
You are right Marc, have a great weekend.
Thank you for taking the time to explain to us! 😊
Sounds like it is going to court and when you go to court there are different variables involved. It will be up to the jury, especially if one judge/court case has already set a precedent
That makes complete sense. Thank you for explaining
Awesome video. I've always wanted to figure out what happens when a machine malfunctions. Unfortunately this happened during a big win, hopefully they settle out of court and just pay the lady. IMO, Casinos and game makers should be responsible for maintaining their equipment.
This vlog is one of your best of your many great vlogs!
I see your point to a degree, Mark. However, the average player doesn't communicate with the internal computer, and firmly believes what they see on the screen is what they're winning. Why would think think otherwise? There's no warnings on the machine to tell them that, is there?? The machine essentially LIED to her and gave her false info due to no fault of her own.
The casinos make enough on these machines to where there shouldn't be any mistakes. The casino SHOULD honor mistakes if and when they're made. They can build (or buy) a better machine if they don't like it.
She took a risk when she made the bet, the casino essentially told her she won the bet and then it denied it to her. It should be considered a verbal contract in a way. You commit when you put your bet in the machine, they should commit to their communications to her.
Even if she's technically not owed the money, she should sue the crap out of the Casino for mental anguish if nothing else. Especially if it can be proven that the machine told her she won $1mil + dollars.
Now that I know what happened; based on your followup video, the woman didn't win. I feel bad for her, but fair is fair.
The Walmart analogy used is kind of funny, but I had that exact scenario happen to me but it worked out in my favor. Last summer I visited our local Walmart and saw some expensive ice chests priced at $17. I was a little surprised because these ice chests are typically priced at around $50. I picked one up and when the cashier rang it up for $52, I told her the label on the shelf had them listed for $17. She had me show the manager where the ice chests were stocked. When I showed the manager, you could see the frustration on her face. Whoever had stocked the shelves, put the ice chests in the wrong location. The manager walked me back up to the front and sold it to me for the price listed on the shelf, $17. I think a lot of that had to do with my good-natured attitude over the situation. I am sure that whoever stocked the shelf got an a$$ chewing over it.
I kind of felt bad when I left the store. I knew there was no way that Walmart would ever sell a nice ice chest for 66% off, but it made for a nice summer.
Casino should have a warning sign saying playing the slots at your risk with possible tilt!
They do. It says “Machine malfunction voids all pays” or something along that line.
Thank you for a rational and reasoned explanation. I would tend to agree that based on the information that we have, the player is likely not owed the jackpot payout. The only caveat I would add is that you (and the rest of us) are basing our opinions on 2nd hand information reports. We do not have access to the actual physical evidence (machine and/or video), thus, while I am comfortable in my opinion, which agrees with yours, that needs to be a qualified conclusion based on the available evidence.
Good points!
Excellent explanation. People just don't realize how final everything is when they hit the spin button.
All I know is this. It doesn't matter what the facts are, it matters what the judge and or jury decide.
That’s Bs why it always get a tilt when ever a big Jackpot hits
Because its a 0000000000000000000.00000000000.00001 chance it will happen.. And the casino needs to cover themselves.. Even the techs dont know this 🤔🤐🙃
I've played thousands of slots for 36 years and have NEVER seen a "TILT" appear on a slot, and we're supposed to believe "tilt malfunctions" happens multiple times on giant jackpots. Put me on the jury because something STINKS
I've had several tilts occur. Not all that uncommon on these electromechanical machines. It's just very rare that they result in the player thinking they've won big. BTW...your chances of getting on a jury with that comment is pretty much zilch now.
I've seen it a couple times at my local casino: Happened 2-3 times when a lightning storm hit and the power flickers. Also, when they install new slots machines, which tends to have bugs in them. Most of the time, I usually don't win anything. What is interesting is that once a tilt is announced, and when the machine kicks back up, it will actually re-spin the last spin prior to the tilt.
I think she will win this payout. Regardless of a tilt or no tilt. She will get what she thinks is owed to her. But afterwards they may take out that wheel of fortune slot
The old style slots from the 1980s would just freeze (the wheels would freeze in motion) and say tilt if you pounded the machine with your fist while the wheels were spinning.
@@momapprovedchannel3043 Why would they pay her? Did you watch the video? There's literally a history of spins they can refer to.
I will disagree until it happens to me 😂
As someone who's worked customer service for over 20 years, I'm betting the slot attendant only said, "Get it in your head, lady..." after she kept arguing and making a scene that she won. They still shouldn't have said that, but I can see it happening. I read another report in which she was asked to leave the casino, which again makes me think she was causing problems.
I'm also sure the rules say that the jackpot isn't eligible for 2X's pay, so since that lit up, you know she didn't win the jackpot.
Another thing is the casino wouldn't pay out that much money. Doesn't ITG pay it? And doesn't the machine lock up until a higher authority gets there to verify the win?
100%
The woman in question who's claiming this jackpot is owed to her definitely doesn't subscribe to Gamble Smart, where people are told it's best to avoid playing Wheel of Fortune. Pouring hundreds, even thousands of dollars into one of these machines in hopes of hitting "THE BIG ONE!" is just plain senseless. Not even the base game has decent line hits. (K.I.S.S.) Keep it simple $tupid. Go old school and build that bankroll before heading to the Wheel of Misfortune, in this case.
i play it for very little and only if i’m having a good day
Read about this as I live in Vermont. While is stinks for her not winning, I am now armed with the knowledge from this video the next time I walk into a casino. Thanks🍀🎰🎉
Personally, I think you should have worn your 'tinfoil hat' to explain this one. 😅 Anyways, great explanation of this situation. Thanks. 💰🎰💰
Interesting... you learn something new every day.
Have you ever noticed, you never hear about casinos questioning if a slot machine messed up when the player looses money? 🙂
I've experienced a tilt where the actual result was a small win. Even in this case the player was paid what the actual result was. They did not void her true win because of the malfunction. I assume you know this but want to be sure others don't get the wrong idea that something like that could actually occur.
In California if any item for sale or on sale in a retail store is marked incorrectly the store must sell it at the price on it. They can not change the price when you are checking out. So a TV marked $299.00 for a $2990.00 TV they must sell it for the marked price. It's very clear in the business and professions code. That said not sure about her win, why don't they play back the security footage?
I had a machine malfunction, and not pay what I thought was the correct amount at a Washington casino. The machine did malfunction, but it did not hit the pay line I thought it had. They were able to run the recent spins, and I was able to see the record for myself. I was satisfied, and they put the machine out of service. My supposed win though was only $50. Not worth getting upset about. This lady is just hoping she gets some sort of "out of court" settlement. Hot McDonalds coffee on your lap syndrome. 🤑
Have you ever seen the actual video of the McDonald’s coffee incident? It changed my mind.
You do realize the McDonald's coffee lady offered McDonald's $10,000 to settle right? The greedy corporation declined and went to trial.. she suffered SEVERE burns to her body because of shortcuts taken.. was totally avoidable, she deserved every penny.
Yours is one of the very few commenting on the motivation of the lady.
I, too, tend to question that, too, and agree about the hopeful settlement payday. This doesn’t seem to be her “first rodeo.”
Thanks for your explanation. It makes sense. My opinion regarding this woman's claims has now changed after this video.
ALLEGEDLY ‘she claims that when she pressed the service button the ‘TILT”showed up ?
Yeah, that doesn’t add up. That’s not possible.
hey marc i just got back from a 2 night comped deal at hollywood hardrock casino and i was playing a penny slot, $1.50 max bet on quick hit platinum machine, was playing it for at least a half hour getting some pretty nice quick hits and then the machine screen went out then went blue and then it looked like it was reprogramming. is had some words on it that said " call attendant" but there was no call attendant button on the machine and i looked up at the machine light and it was not flashing. so i can't just leave this machine so after about 15 minutes, the machine finally went back on with my money in the machine so i was back to playing it. i did notice on the machine that it read "all jackpots will be denied because of malfunctions"! so my question to you is do all machines have this
all jacklots will be denied on malfunctions?
Yes, but not all tilts, errors etc are malfunctions that would void a payout. Like in this example, the player was denied the jackpot because the actual result of the spin was displayed incorrectly. However the player was not denied the payout on the true results of the spin. This scenario is why every game has this somewhere in the rules. There are bound to be malfunctions with any electromechanical machine and/or where software is involved. But again, not all malfunctions void a payout. If the true outcome can be determined the player will be paid what the true outcome was. The true outcome almost always can be determined.
Thank-You For Outstanding Content …My Appreciation …
was waiting to see what you would say about this
Ok…we would ALL be upset if this situation happened to us because just thinking about being in the moment and the hype of “hitting a bonus and hitting a jackpot “ BUT, I absolutely believe That the money should NOT be paid out!
People cannot get it through their heads that the RNG was already determined the minute she hit the button! Even the lawyer who has lots of schooling and knows “laws “does not understand how slots work!
This is strictly my opinion 🤷♂️
Thank you, Marc for the detailed explanation and all the true knowledge you bring forth!
I find stuff like this so interesting!
Walk into the casino with $20 and leave with $20.01 - casino is pissed and wants to trespass the player.. they don't even want you to win a penny without it causing drama.
What would happen if the RNG meant for a spin to land on the Jackpot slot but it tilted and landed on a lesser spot? Do you think the casino would honestly issue the jackpot? I have my doubts.
A tilt error would have still occurred because of the mismatch between what the true result was and what was displayed. The wheels spun, it looked like a losing spin but then the tilt error occurred and locked the machine. The reels just continued to spin after the tilt. The attendant "reset" the machine, when it came back up the game replayed my spin and this time it landed on small line hit and I was paid the credits just as if the tilt never happened. This is how most reel tilts play out. There is at least one video I've seen where the replay of error spin was indeed a jackpot.
Can you clarify? Where did the reel land? When did it say tilt? Did it say tilt and then did it land on jackpot, in that order? Did it land on the jackpot, and then did it say tilt right after?
What confused me was that she hit the call attendant button? If a machine tilts, can you hit the call attendant button? I thought it freezes upon tilt until it’s opened and unfrozen from within?
I suspect a settlement will occur.
Yeah, there are a lot of unknowns and inconsistancies in the story. I suspect that while the bonus wheel up top was spinning, it tilted and just happened to land on the Jackpot wedge. The tilt would have shown up the INSTANT something was wrong with the wheel. I also don't think she had a "coin shower", as her win meter showed 0.
Sue the casino for trying to steal your money is what you should do because they rigged it
Again, Marc, this is an excellent video opening up very interesting comments and discussions. The reader of these comments can learn many things and can decide for themselves what to believe.
Keep making these interesting videos.
Hi Marc. Always learn from yr videos.
I take from this the Gaming Commission wld be the one to pull out the guts and play back the recorded info.
Is it true, there is a Gaming Comm. Person in each casino? If so, are they there 24/7?
I ask this bec it wld be my standing to hv that person be involved in this from the refusal to pay so the machine wld be closed down in front of them.
Just lining up my steps, in case it happens when I hit it.
Wld be interesting to learn more info on the first resual to pay that was won by the jury.
I'd like to take a look into all that happened then to what happened this second time.
😊😊
I played some bargain version of WoF, and the bonus wheel was definitely broken, it did not move at all. However, even though the bonus wheel did not physically spin, I kept getting nice bonuses ($50-$100 wins) every few spins, so I milked that mfer for about $500 and walked away happy. Tilt THIS.
GOOD FOR YOU, GIRL!!!
If she wasn’t betting max, she couldn’t win the jackpot. Would like to see a pic of the machine and her wager.
I understand the explanation but lets face it people play by what is seen on the screen/wheels not by whats in the matrix. They should pay her and verify that their machines work properly. How often does the machine malfunction in favor of the player and pay you when the reels say its a loser?
I agree with what you're saying, Marc. I have seen disclaimers on slot machines that say "Malfunctions void all wins", or something to that effect. If this was indeed a system malfunction, anything won could technically be voided. I know it hurts, but if you're offered the payout the RNG recorded, take the money and 🏃♂️ run.
it would depend on what they offer. I wouldn't settle.
I agree with you 100%
Your analogy with the pricing "error" at Wal-Mart was not a good one. It is the responsibility of the store to honor the pricing that is on the package or posting. I bought a dryer at Sears and an employee had placed the price $100 less than what it should have been. The employee said they would not sell it to me for that price. I asked for the manager and he staged that yes, she will get it for the posted price. that dryer is still working hard at my home. There has to be honesty with both the merchant and the purchaser. Mistakes are made, but that just means the company must hire more watchful employees or they themselves must do and check the work.
The reel tilt is probably causing her emotional damage.
Has the opposite ever happened? Has there been a case before where a TILT occurred without displaying a pay, and when it was looked at, it was determined the player won a jackpot? I know the "Malfunction voids all pays" line, but just curious.
I watched a lady win $1.4m on a monopoly game at 4 winds casino in Michigan. The gaming commission guy was actually on call and had to immediately come to verify the large jackpot.
You're Walmart analogy is wrong. They will, and legally have to, sell you that tv for $12.00. They can fix the error but have to honor it for you.
I was hoping y'all would cover this. Also would the tilt error also trigger the service light automatically? If the jackpot hit it locks up and triggers the service light right away. I found that odd as well. This should be so easy to prove with the logs but if the casino was that rude to her they should offer her some kind of compensation.
Last night at the casino. As i was leaving the lights inside and also in the parking lot, I went out for a couple seconds. It was pitch black, and i was wondering if someone might have just hit a jackpot or something.
Excellent video, Marc! Attorney's suck.
The casino should still pay her something for the emotional distress and stress.
Malfunctions are only for wins. Never for losses. And THAT is the problem.
Not true, malfunctions happen all the time for losses. Happened to me last Vegas trip. People just don't run to the news and laywers for those. Malfunctions also happen where it shows a loss and it was supposed to be a win.
@@GambleSmart that is fair. However it does erode faith in their system when wins aren't paid. How can I be sure that when I lose it hasn't malfunctioned?
LOL, the gaming commission is not there to protect the player, they are there to protect the state, the appearance of legitimacy of the casino, and then the casino. They will step in if something happens that effects a lot of players, but a single player? No way. They know where their budget comes from.
I don’t think so, even if it tilts and lands on the wrong thing the odds of it landing where it did is still incredible. And dude your wrong your examples with a TV versus a slot machine is totally different. Even if there is a possibility of a tilt and the producers of the slot machine know that then they are responsible. Why wasn’t the machine maintained properly?
And you can see her playing in the video she did nothing to make it tilt. If it really was a tilt and not a programming glitch.
If you knew there was a possibility it could tilt would you play it? Knowing the casino won’t pay you or the slot company? The answer is no why would you even play the machine? You may be a slot technician but that’s how you make your living of course you’re not going to agree.
You just gained another subscriber. I’ve watched a few of your videos, and like what you guys have to say. Keep it up, and maybe bump into Vegas Matt team sometime. Would love to see that conversation.
We already talk with them from time to time. Gonna do a collab hopefully in the future.
@@GambleSmart I can’t wait. Keep it up.
As soon as the machine got the tilt and malfunction, it should of went into investigation. Just telling her to spin it off with no investigation is wrong
Can you breakdown the "you have to spin it off" im not understanding what that means
Is all slot machines and table game action being recorded? If yes, how long will they keep the records.
Yes, especially on slot machines. Every result, wager, tilt, error, etc. is all being recorded in a real-time.
If they're trying to get out of paying a million dollar jackpot their recordings don't matter because they will disappear. This is why a lot of the casinos won't allow you to video your gaming because it's solid evidence against them when something goes wrong and it's their fault. Make no mistake about it - that "malfunction results in voided win" is abused at a lot of casinos. The ones that have no problem letting you record your gaming are the ones I go to because they have nothing to hide.
I feel this is correct. I’ve won jackpots and the machine automatically calls the attendants. Why did she press the call attendant button? When you win, the whole staff is alerted! She did not win.
i still hit it but thats on thousands not millions…
If this is common on these machines, the machines need to be removed from the casinos.
When the machine my husband was playing would go into tilt, he would always tell the person that answered the help call that it was supposed to be on the jackpot, or highest payout.😂 Of course he knew that the computer held the history. But he liked to have fun with them. I agree with you that she does not have a case.
If the machine tiltes on a loss, i get my credit or spin back.
She was smart to not re-spin.
I'm for the lady, pay her and fix the machine.
Olu out.
Why on God's earth would the casino not settle with this lady for $100,000 and everyone wins and this gets paid out quick? This is a drop in the bucket for a casino.
Why do the errors only happen on wins ? Has anyone ever heard of a casino finding someone after an error that would benifits the player ? Has anyone ever heard of a casino saying sorry there was an error on the last spin and here is the $$$ you should have won
The happen on non wins all the time. Happened to me last trip to Vegas. People don’t run to the news or law firms for those.
Speaking of RNG and it deciding what I already am supposed to win when I hit the button. On cases of a Bonus round wherein there is an opportunity to do a Match 3 wherein you can either win a Mini / Minor / Major / Grand by matching 3 identical symbols. Does it really matter then what buttons / coins I choose? The reason that I ask is because when I watch multiple channels, it seems like no matter what buttons / coins most people pick on the Match 3, it still always winds up being the lowest jackpot. Your thoughts on this?
Those types of bonuses are predetermined in most cases where you are picking for a progressive. The RNG has already determined what you won before you start picking. The RNG is picking a result from a much larger pool of outcomes that is heavily weighted towards the smaller amounts (i.e. mini or minor).
@@kevinb4079 Thanks for clarifying. This means that anyone's system for picking these progressives are an illusion. Picking 4 corners, diagonal, or straight across will always yield the result that has already been predetermined. It seems to give the illusion that you have control of your destiny somehow. But in reality, your fate has already been set.
I think the Casino should have better training for their employees on how to handle these types of situations. Surprised the previous jury trial didn't explain the situation better to the jury. Lol, you can hire yourself out to IGT to be a trial "expert witness" to explain what happened. And yes, the casino should have given her something more for her troubles.
The battle of the customer who plays visually and the machine that pays internally. Gamblers aren’t slot techs, malfunction or not there’s gotta be something done about these situations. Maybe some kind of insurance in place idk
No way a jury sides with Casino!!
If this was a malfunction and she didn't win anything they would give her money back. So they should pay the win if a malfunction happens.
I’ll give you a subscribe after this…great explanation!
We appreciate you!
Wait why is there even a lawsuit? Why isn’t the gaming commission the final say??
Everyone is saying that the casino is not paying her. The casino doesn't pay out those machines on that jackpot, the machine manufacturer does and it's basically an annuity.
The disrespect from that casino was a joke towards that woman. I went to that Ballys casino in AC last year, place was very outdated and had homeless all over the place. And the Ballys staff had some attitude when you asked them questions. At least the room to stayed was clean but outdated also.