- Видео 162
- Просмотров 18 825
Webio
Ирландия
Добавлен 8 май 2021
Webio supercharges customers engagement in credit and collections by using the power of Conversational AI to automate blend chatbot and live agent-customer conversations in any messaging channel at scale.
Acting as the ‘central intelligence hub’, Webio orchestrates all the conversation elements that are needed to have successful customer conversation, we make having difficult customer conversations easy by enabling the credit industry to positively and empathetically engage with their in-debt and vulnerable customer.
Acting as the ‘central intelligence hub’, Webio orchestrates all the conversation elements that are needed to have successful customer conversation, we make having difficult customer conversations easy by enabling the credit industry to positively and empathetically engage with their in-debt and vulnerable customer.
Credit Shift News: UK Neobanks Profit, Apple's AI Move and the Rise of AI in Banking
In this episode of Credit Shift, Paul Sweeney (Webio CSO) highlights the profitability of UK neobanks, Monzo and Starling Bank, as well as online bank Revolut.
Paul also mentions the importance of credit monitoring and the potential benefits for companies to offer such services for free.
Paul then discusses Apple's withdrawal from the buy now pay later market and its focus on AI with the launch of Apple Intelligence. Sweeney explores the potential impact of AI assistants connected to Apple Wallet and the need for privacy and user experience. The host also mentions the EU's requirement for Apple to allow other AI services on its platform.
Lastly, Paul shares insights from Deloitte's State ...
Paul also mentions the importance of credit monitoring and the potential benefits for companies to offer such services for free.
Paul then discusses Apple's withdrawal from the buy now pay later market and its focus on AI with the launch of Apple Intelligence. Sweeney explores the potential impact of AI assistants connected to Apple Wallet and the need for privacy and user experience. The host also mentions the EU's requirement for Apple to allow other AI services on its platform.
Lastly, Paul shares insights from Deloitte's State ...
Просмотров: 39
Видео
For Success with WhatsApp for Customer Engagement: Get the Inbound to Outbound Balance Right
Просмотров 18Месяц назад
WhatsApp is more than a messaging app; it’s a versatile tool that can integrate with other touchpoints in your customer engagement mix. But how do you get it to work successfully? ✨Think of WhatsApp as a holistic communication channel It’s about creating a balanced strategy where inbound and outbound messages work in harmony. ✨Webio clients have shared some insightful feedback The engagement ra...
Why are Companies choosing WhatsApp for Customer Engagement?
Просмотров 4Месяц назад
There's a reason WhatsApp is so popular. It’s simple: people know it, love it, and use it all the time. That little green icon is synonymous with instant, easy conversation. ✅It's not so much about WhatsApp versus other platforms like Viber or Telegram; it's about using the digital channels people are most comfortable with. And in the UK, WhatsApp is king. ✅Consider this: WhatsApp boasts over 2...
Some of the Innovative Ways Webio clients are using WhatsApp
Просмотров 4Месяц назад
Businesses are finding innovative ways to connect with their customers, and WhatsApp is leading the charge. Webio clients have discovered several inventive strategies to maximise this versatile channel. Here’s how they’re doing it: ✨ Smooth Integration with IVR Systems When faced with long queues, clients offer customers the option to continue the conversation via WhatsApp. A link is sent via S...
Credit Shift News: FinTech Developments, Stripe's Evolution, UK Financial Vulnerability
Просмотров 16Месяц назад
This podcast episode covers industry news, fintech developments, and the expected impact of GenAI on the UK competitive landscape. 👉 For more on Webio: www.webio.com Host, Paul Sweeney (Webio CSO), discusses the rise in UK debt repayments, the cost of living pressures, and the financial vulnerability of millions of people. Paul also explores the development of Stripe over the past 10 years and ...
Credit Shift News: Vulnerable Customers, AI Innovations and Market Scrutiny
Просмотров 152 месяца назад
In this episode, Paul Sweeney (Webio CSO) and Delia Jones (Webio COO) discuss the latest credit and finance stories such as vulnerable customer identification and OpenAI's voice assistant. They also touch on the ethics and privacy concerns surrounding AI and data usage, the scrutiny of payment system regulators, and the potential of on-device computing. 👉For more: www.webio.com Takeaways ➡Ident...
Exploring Dynamic Interfaces and Mobile for Customer Engagement with AI Assistants
Просмотров 122 месяца назад
➡Exploration of Dynamic Interfaces: Current development is focused on creating more dynamic and flexible user interfaces. ➡Current Chat Limitations: Despite incorporating chat bubbles, cards, and images, the existing chat interface is still considered somewhat restrictive. ➡Early Stage Development for Mobile: Efforts are in the early stages to enhance mobile interfaces by integrating advanced U...
Enhancing FAQ Bots with RAG and Generative AI
Просмотров 62 месяца назад
➡Developing Usable AI Solutions: The focus is on creating practical AI applications that enhance user experience. Introduction of FAQ Bot: An AI-driven tool named FAQ Bot has been developed, leveraging a technique called retrieve-augmented generation (RAG). ➡Utilising Website Content: The FAQ Bot uses content scraped from the entire customer support website to provide enriched responses. Expans...
Accessible AI in Customer Engagement
Просмотров 132 месяца назад
➡Explosion in Voice Performance: Recent advancements have significantly improved voice technology, making it a key tool for enhancing accessibility. ➡Exploring Voice for Accessibility: Current efforts are focused on using voice technology to increase accessibility options. ➡Identity and Personality in Voice: There's a shift towards understanding how core aspects of identity and personality can ...
NatWest's AI Agent Development: A Look Behind the Scenes
Просмотров 562 месяца назад
▶️Chris Booth, the product owner for NatWest Group's AI assistant Cora, discusses the accessibility work NatWest has been doing and the journey of improving their conversational AI. ▶️NatWest started by building their own front-end chat interface to make Cora more accessible and usable, allowing users to control such aspects as font size and typing speed. They are now also exploring dynamic int...
Web Chat as Part of Multichannel Communication
Просмотров 32 месяца назад
Customers seek *choice* and *flexibility* in customer engagement, and offering different digital communication channels is the way to achieve this. ✳ Channel Flexibility: Whether it's SMS, WhatsApp, Viber, or web chat, each platform serves as a channel in the broader communication toolkit. Our approach centres on what customers seek to achieve through their interactions and how businesses wish ...
Key to a Great Web Chat Experience is Smart Design
Просмотров 62 месяца назад
✅You've certainly noticed the web chat widget in the corner of websites these days with 58% of B2B companies and 42% of B2C companies using them. ✅However, these web chat bots often don't have a proper automation journey, which causes customer frustration. When introducing web chat, you need to understand what the customers want to do, what questions they typically need answered, and what engag...
What Is Different About DebtChat Webio's Web Chat For Credit & Collections
Просмотров 82 месяца назад
➡More and more, companies are using web chat as a channel to make it easy for customers to contact them with about 40% of businesses having a web chat widget on their websites. ➡But what makes Webio's DebtChat different? DebtChat is all about self-service and automation for the #credit and #collections industry. ➡DebtChat employs a conversational AI engine based on Webio custom collections lang...
Credit Shift News: Opportunities of Open Finance, Universal Credit and Advancements in Payments Tech
Просмотров 193 месяца назад
This episode covers the stories in the credit industry that caught our eye, including overdrafts, interest charges on personal loans, universal credit, FinTech, buy now pay later, and open finance. 👉For more on conversational AI for debt collection: www.webio.com We highlight the high number of people in the UK who are overdrawn and the expensive nature of overdrafts. We also discusses the impa...
Credit Shift News: Gen AI in Banking, Credit Card Transaction Fees, AI Ethics and The Human Touch
Просмотров 143 месяца назад
Paul Sweeney (CSO) and Cormac O'Neill (CEO) cover industry news highlights and the adoption of AI in the banking sector. 👉For more: www.webio.com 🎙 Sound Bites: "For every 1% drop in profitability, it could increase payment terms by seven days." "Merchants will be able to charge different prices to customers based on which credit card they use." "LLMs raise the floor, not the ceiling." 🎙 The ho...
Credit Shift News Trust in BNPL, AI Performance and Consumer Duty Challenges
Просмотров 214 месяца назад
Credit Shift News Trust in BNPL, AI Performance and Consumer Duty Challenges
Using AI and Automation to Make Financial Conversations Easy
Просмотров 364 месяца назад
Using AI and Automation to Make Financial Conversations Easy
Using AI to Understand Customers and Detect Vulnerability
Просмотров 154 месяца назад
Using AI to Understand Customers and Detect Vulnerability
The Effectiveness and Efficiency of AI in Debt Collection
Просмотров 404 месяца назад
The Effectiveness and Efficiency of AI in Debt Collection
Ai and Automation Software - I&E Forms to Help People in Debt
Просмотров 84 месяца назад
Ai and Automation Software - I&E Forms to Help People in Debt
Citizens Advice: Addressing Financial Distress Through Digital Engagement and Collaborative Solution
Просмотров 124 месяца назад
Citizens Advice: Addressing Financial Distress Through Digital Engagement and Collaborative Solution
Credit Shift News: Consolidation, Tech Disruption, Apple Finance Kit and Credit Card Legislati
Просмотров 84 месяца назад
Credit Shift News: Consolidation, Tech Disruption, Apple Finance Kit and Credit Card Legislati
Credit Shift News: Credit Recovery, Record Credit Card Complaints, Debt Awareness and AI in Finance
Просмотров 64 месяца назад
Credit Shift News: Credit Recovery, Record Credit Card Complaints, Debt Awareness and AI in Finance
Pathways to AI Excellence Ethical, Strategic and Operational Insights
Просмотров 195 месяцев назад
Pathways to AI Excellence Ethical, Strategic and Operational Insights
Credit Shift News: Insights into the UK Economy, Digital Messaging and Forbearance, Banking Growth
Просмотров 235 месяцев назад
Credit Shift News: Insights into the UK Economy, Digital Messaging and Forbearance, Banking Growth
Credit Shift News: Insurance Companies' Duty of Care, Barclays & Tesco Bank Merger, and AI News
Просмотров 205 месяцев назад
Credit Shift News: Insurance Companies' Duty of Care, Barclays & Tesco Bank Merger, and AI News
AI in Debt Collection - Data Security and Privacy
Просмотров 255 месяцев назад
AI in Debt Collection - Data Security and Privacy
Credit Shift News: The Job of GenAI, Deepfakes & Cheapfakes, and Mortgage Arrears and DDRs
Просмотров 325 месяцев назад
Credit Shift News: The Job of GenAI, Deepfakes & Cheapfakes, and Mortgage Arrears and DDRs
Fireside Chat Conversational AI in Debt Collection in 2024
Просмотров 1155 месяцев назад
Fireside Chat Conversational AI in Debt Collection in 2024
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