- Видео 172
- Просмотров 23 165
Webio
Ирландия
Добавлен 8 май 2021
Webio supercharges customers engagement in credit and collections by using the power of Conversational AI to automate blend chatbot and live agent-customer conversations in any messaging channel at scale.
Acting as the ‘central intelligence hub’, Webio orchestrates all the conversation elements that are needed to have successful customer conversation, we make having difficult customer conversations easy by enabling the credit industry to positively and empathetically engage with their in-debt and vulnerable customer.
Acting as the ‘central intelligence hub’, Webio orchestrates all the conversation elements that are needed to have successful customer conversation, we make having difficult customer conversations easy by enabling the credit industry to positively and empathetically engage with their in-debt and vulnerable customer.
AI Agents vs Chatbots
AI Agents vs Chatbots - What’s the Difference?
Chatbots were the first step in automation, but their rigid scripts often left customers frustrated. AI Agents have changed the game by understanding context, predicting outcomes, and adapting dynamically.
What You’ll Learn in This Video
* How AI Agents go beyond chatbots for smarter, real-time engagement
* Why Webio’s AI Agents predict conversation outcomes with 90% accuracy
* How AI personalises conversations and improves collections performance
* The impact: Fewer incomplete conversations, happier customers, and up to
a 66% drop in collection costs
Webio AI Agents aren’t just chatbots-they’re smarter, faster, and built to deliver real results in...
Chatbots were the first step in automation, but their rigid scripts often left customers frustrated. AI Agents have changed the game by understanding context, predicting outcomes, and adapting dynamically.
What You’ll Learn in This Video
* How AI Agents go beyond chatbots for smarter, real-time engagement
* Why Webio’s AI Agents predict conversation outcomes with 90% accuracy
* How AI personalises conversations and improves collections performance
* The impact: Fewer incomplete conversations, happier customers, and up to
a 66% drop in collection costs
Webio AI Agents aren’t just chatbots-they’re smarter, faster, and built to deliver real results in...
Просмотров: 4
Видео
Benefits of AI Agents in Debt Collection
Просмотров 2Час назад
The Benefits of AI in Debt Collection - Smarter Engagement, Faster Payments Debt collection is changing, and Webio AI Agents for digital debt collection are making a real impact. By automating conversations across WhatsApp, SMS, and digital channels, businesses can recover payments faster, engage customers more effectively, and reduce costs. What You’ll Learn in This Video * How AI Agents handl...
AI Agents for WhatsApp
Просмотров 32 часа назад
AI Agents for WhatsApp - Smarter Conversations, Better Collections With over two billion people using WhatsApp daily, businesses need smarter ways to connect with customers. Webio’s AI Agents for WhatsApp handle debt collection conversations efficiently-boosting engagement, reducing costs, and improving customer experiences. What You'll Learn in This Video * How AI Agents automate WhatsApp conv...
AI and Digital Debt Collection in 2025 | Episode #45 Credit Shift Podcast
Просмотров 79 часов назад
In this episode of Credit Shift, we explore how AI is impacting digital debt collection in 2025. We break down key debt collection trends, advancements, and practical applications that will impact digital debt collection in contact centres managing millions of customer payment conversations. Key Topics -The evolution of AI in debt collection - What’s changed? -AI-driven customer journeys & sent...
What is a Generative AI Agent?
Просмотров 222 месяца назад
What is a Generative AI Agent? Generative AI Agents, take customer interactions to a whole new level. They don’t just respond-they create dynamic, human-like conversations. Powered by advanced language models, these agents understand intent, context, and nuances, making every interaction meaningful and personalized. Webio’s AI Agents help businesses in credit and collections handle complex quer...
What is an AI Agent?
Просмотров 82 месяца назад
What is an AI Agent? In this video, we explain what an AI Agent is and how it goes beyond traditional chatbots in customer engagement. AI Agents are smart, autonomous assistants that can handle conversations, interpret intent, and adapt dynamically to customer needs. Discover how Webio’s AI Agents help businesses-especially in credit and collections-improve efficiency, guide customers through c...
What is Webio's Custom Collections Language Model
Просмотров 132 месяца назад
Webio’s Custom Collections Language Model-a purpose-built AI designed specifically for the credit and collections industry. Whether automating repetitive tasks, enhancing customer engagement, or supporting live agents, Webio’s model transforms how businesses manage collections, leading to better outcomes and improved customer experiences. Watch now to explore how Webio’s Custom Collections Lang...
What is the difference between AI Chatbots and AI Agents
Просмотров 612 месяца назад
Webio, Conversational AI for debt collection experts explain the key differences between traditional AI chatbots and AI agents. Discover why the term "chatbot" no longer fully captures the advanced capabilities of today’s conversational AI tools that drive customer engagement and payments up.
Snippet-How AI Helps Compliance and Control of Debt Collection Conversations
Просмотров 213 месяца назад
Snippet-How AI Helps Compliance and Control of Debt Collection Conversations
Automated Digital Engagement Communications Helps Debt Collection Teams Stay Complaint
Просмотров 395 месяцев назад
See how AI is impacting compliance and control in digital debt customer conversations. Discussing the best digital channels, compliant messaging flows, and the power of AI-driven solutions in optimising customer interactions. See how to use AI to improve customer engagement, reduce operational costs, and ensure regulatory compliance across your digital communications. For professionals in highl...
Credit Shift News: UK Neobanks Profit, Apple's AI Move and the Rise of AI in Banking
Просмотров 586 месяцев назад
In this episode of Credit Shift, Paul Sweeney (Webio CSO) highlights the profitability of UK neobanks, Monzo and Starling Bank, as well as online bank Revolut. Paul also mentions the importance of credit monitoring and the potential benefits for companies to offer such services for free. Paul then discusses Apple's withdrawal from the buy now pay later market and its focus on AI with the launch...
For Success with WhatsApp for Customer Engagement: Get the Inbound to Outbound Balance Right
Просмотров 247 месяцев назад
WhatsApp is more than a messaging app; it’s a versatile tool that can integrate with other touchpoints in your customer engagement mix. But how do you get it to work successfully? ✨Think of WhatsApp as a holistic communication channel It’s about creating a balanced strategy where inbound and outbound messages work in harmony. ✨Webio clients have shared some insightful feedback The engagement ra...
Why are Companies choosing WhatsApp for Customer Engagement?
Просмотров 87 месяцев назад
There's a reason WhatsApp is so popular. It’s simple: people know it, love it, and use it all the time. That little green icon is synonymous with instant, easy conversation. ✅It's not so much about WhatsApp versus other platforms like Viber or Telegram; it's about using the digital channels people are most comfortable with. And in the UK, WhatsApp is king. ✅Consider this: WhatsApp boasts over 2...
Some of the Innovative Ways Webio clients are using WhatsApp
Просмотров 167 месяцев назад
Businesses are finding innovative ways to connect with their customers, and WhatsApp is leading the charge. Webio clients have discovered several inventive strategies to maximise this versatile channel. Here’s how they’re doing it: ✨ Smooth Integration with IVR Systems When faced with long queues, clients offer customers the option to continue the conversation via WhatsApp. A link is sent via S...
Credit Shift News: FinTech Developments, Stripe's Evolution, UK Financial Vulnerability
Просмотров 198 месяцев назад
This podcast episode covers industry news, fintech developments, and the expected impact of GenAI on the UK competitive landscape. 👉 For more on Webio: www.webio.com Host, Paul Sweeney (Webio CSO), discusses the rise in UK debt repayments, the cost of living pressures, and the financial vulnerability of millions of people. Paul also explores the development of Stripe over the past 10 years and ...
Credit Shift News: Vulnerable Customers, AI Innovations and Market Scrutiny
Просмотров 248 месяцев назад
Credit Shift News: Vulnerable Customers, AI Innovations and Market Scrutiny
Exploring Dynamic Interfaces and Mobile for Customer Engagement with AI Assistants
Просмотров 188 месяцев назад
Exploring Dynamic Interfaces and Mobile for Customer Engagement with AI Assistants
Enhancing FAQ Bots with RAG and Generative AI
Просмотров 138 месяцев назад
Enhancing FAQ Bots with RAG and Generative AI
Accessible AI in Customer Engagement
Просмотров 158 месяцев назад
Accessible AI in Customer Engagement
NatWest's AI Agent Development: A Look Behind the Scenes
Просмотров 908 месяцев назад
NatWest's AI Agent Development: A Look Behind the Scenes
Web Chat as Part of Multichannel Communication
Просмотров 78 месяцев назад
Web Chat as Part of Multichannel Communication
Key to a Great Web Chat Experience is Smart Design
Просмотров 88 месяцев назад
Key to a Great Web Chat Experience is Smart Design
What Is Different About DebtChat Webio's Web Chat For Credit & Collections
Просмотров 148 месяцев назад
What Is Different About DebtChat Webio's Web Chat For Credit & Collections
Credit Shift News: Opportunities of Open Finance, Universal Credit and Advancements in Payments Tech
Просмотров 249 месяцев назад
Credit Shift News: Opportunities of Open Finance, Universal Credit and Advancements in Payments Tech
Credit Shift News: Gen AI in Banking, Credit Card Transaction Fees, AI Ethics and The Human Touch
Просмотров 219 месяцев назад
Credit Shift News: Gen AI in Banking, Credit Card Transaction Fees, AI Ethics and The Human Touch
Credit Shift News Trust in BNPL, AI Performance and Consumer Duty Challenges
Просмотров 2610 месяцев назад
Credit Shift News Trust in BNPL, AI Performance and Consumer Duty Challenges
Using AI and Automation to Make Financial Conversations Easy
Просмотров 6810 месяцев назад
Using AI and Automation to Make Financial Conversations Easy
Using AI to Understand Customers and Detect Vulnerability
Просмотров 3510 месяцев назад
Using AI to Understand Customers and Detect Vulnerability
The Effectiveness and Efficiency of AI in Debt Collection
Просмотров 17310 месяцев назад
The Effectiveness and Efficiency of AI in Debt Collection
Ai and Automation Software - I&E Forms to Help People in Debt
Просмотров 1210 месяцев назад
Ai and Automation Software - I&E Forms to Help People in Debt
Niche
Learned a lot from this episode on AI and digital debt collection! The insights on AI-driven customer journeys were especially helpful. Thanks @CreditShiftPodcast & @Webio for such an informative discussion!
the image that appear to be speaking in this video is A I
but you have not mentioned any best collection software here ?
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