- Видео 168
- Просмотров 22 141
Webio
Ирландия
Добавлен 8 май 2021
Webio supercharges customers engagement in credit and collections by using the power of Conversational AI to automate blend chatbot and live agent-customer conversations in any messaging channel at scale.
Acting as the ‘central intelligence hub’, Webio orchestrates all the conversation elements that are needed to have successful customer conversation, we make having difficult customer conversations easy by enabling the credit industry to positively and empathetically engage with their in-debt and vulnerable customer.
Acting as the ‘central intelligence hub’, Webio orchestrates all the conversation elements that are needed to have successful customer conversation, we make having difficult customer conversations easy by enabling the credit industry to positively and empathetically engage with their in-debt and vulnerable customer.
What is a Generative AI Agent?
What is a Generative AI Agent?
Generative AI Agents, take customer interactions to a whole new level. They don’t just respond-they create dynamic, human-like conversations. Powered by advanced language models, these agents understand intent, context, and nuances, making every interaction meaningful and personalized.
Webio’s AI Agents help businesses in credit and collections handle complex queries, identify vulnerable customers, and guide them through tailored payment journeys.
Reducing Call Center Costs with AI
Generative AI Agents, take customer interactions to a whole new level. They don’t just respond-they create dynamic, human-like conversations. Powered by advanced language models, these agents understand intent, context, and nuances, making every interaction meaningful and personalized.
Webio’s AI Agents help businesses in credit and collections handle complex queries, identify vulnerable customers, and guide them through tailored payment journeys.
Reducing Call Center Costs with AI
Просмотров: 10
Видео
What is an AI Agent?
Просмотров 414 дней назад
What is an AI Agent? In this video, we explain what an AI Agent is and how it goes beyond traditional chatbots in customer engagement. AI Agents are smart, autonomous assistants that can handle conversations, interpret intent, and adapt dynamically to customer needs. Discover how Webio’s AI Agents help businesses-especially in credit and collections-improve efficiency, guide customers through c...
What is Webio's Custom Collections Language Model
Просмотров 521 день назад
Webio’s Custom Collections Language Model-a purpose-built AI designed specifically for the credit and collections industry. Whether automating repetitive tasks, enhancing customer engagement, or supporting live agents, Webio’s model transforms how businesses manage collections, leading to better outcomes and improved customer experiences. Watch now to explore how Webio’s Custom Collections Lang...
What is the difference between AI Chatbots and AI Agents
Просмотров 2521 день назад
Webio, Conversational AI for debt collection experts explain the key differences between traditional AI chatbots and AI agents. Discover why the term "chatbot" no longer fully captures the advanced capabilities of today’s conversational AI tools that drive customer engagement and payments up.
Snippet-How AI Helps Compliance and Control of Debt Collection Conversations
Просмотров 20Месяц назад
Snippet-How AI Helps Compliance and Control of Debt Collection Conversations
Automated Digital Engagement Communications Helps Debt Collection Teams Stay Complaint
Просмотров 374 месяца назад
See how AI is impacting compliance and control in digital debt customer conversations. Discussing the best digital channels, compliant messaging flows, and the power of AI-driven solutions in optimising customer interactions. See how to use AI to improve customer engagement, reduce operational costs, and ensure regulatory compliance across your digital communications. For professionals in highl...
Credit Shift News: UK Neobanks Profit, Apple's AI Move and the Rise of AI in Banking
Просмотров 575 месяцев назад
In this episode of Credit Shift, Paul Sweeney (Webio CSO) highlights the profitability of UK neobanks, Monzo and Starling Bank, as well as online bank Revolut. Paul also mentions the importance of credit monitoring and the potential benefits for companies to offer such services for free. Paul then discusses Apple's withdrawal from the buy now pay later market and its focus on AI with the launch...
For Success with WhatsApp for Customer Engagement: Get the Inbound to Outbound Balance Right
Просмотров 235 месяцев назад
WhatsApp is more than a messaging app; it’s a versatile tool that can integrate with other touchpoints in your customer engagement mix. But how do you get it to work successfully? ✨Think of WhatsApp as a holistic communication channel It’s about creating a balanced strategy where inbound and outbound messages work in harmony. ✨Webio clients have shared some insightful feedback The engagement ra...
Why are Companies choosing WhatsApp for Customer Engagement?
Просмотров 85 месяцев назад
There's a reason WhatsApp is so popular. It’s simple: people know it, love it, and use it all the time. That little green icon is synonymous with instant, easy conversation. ✅It's not so much about WhatsApp versus other platforms like Viber or Telegram; it's about using the digital channels people are most comfortable with. And in the UK, WhatsApp is king. ✅Consider this: WhatsApp boasts over 2...
Some of the Innovative Ways Webio clients are using WhatsApp
Просмотров 155 месяцев назад
Businesses are finding innovative ways to connect with their customers, and WhatsApp is leading the charge. Webio clients have discovered several inventive strategies to maximise this versatile channel. Here’s how they’re doing it: ✨ Smooth Integration with IVR Systems When faced with long queues, clients offer customers the option to continue the conversation via WhatsApp. A link is sent via S...
Credit Shift News: FinTech Developments, Stripe's Evolution, UK Financial Vulnerability
Просмотров 196 месяцев назад
This podcast episode covers industry news, fintech developments, and the expected impact of GenAI on the UK competitive landscape. 👉 For more on Webio: www.webio.com Host, Paul Sweeney (Webio CSO), discusses the rise in UK debt repayments, the cost of living pressures, and the financial vulnerability of millions of people. Paul also explores the development of Stripe over the past 10 years and ...
Credit Shift News: Vulnerable Customers, AI Innovations and Market Scrutiny
Просмотров 236 месяцев назад
In this episode, Paul Sweeney (Webio CSO) and Delia Jones (Webio COO) discuss the latest credit and finance stories such as vulnerable customer identification and OpenAI's voice assistant. They also touch on the ethics and privacy concerns surrounding AI and data usage, the scrutiny of payment system regulators, and the potential of on-device computing. 👉For more: www.webio.com Takeaways ➡Ident...
Exploring Dynamic Interfaces and Mobile for Customer Engagement with AI Assistants
Просмотров 187 месяцев назад
➡Exploration of Dynamic Interfaces: Current development is focused on creating more dynamic and flexible user interfaces. ➡Current Chat Limitations: Despite incorporating chat bubbles, cards, and images, the existing chat interface is still considered somewhat restrictive. ➡Early Stage Development for Mobile: Efforts are in the early stages to enhance mobile interfaces by integrating advanced U...
Enhancing FAQ Bots with RAG and Generative AI
Просмотров 117 месяцев назад
➡Developing Usable AI Solutions: The focus is on creating practical AI applications that enhance user experience. Introduction of FAQ Bot: An AI-driven tool named FAQ Bot has been developed, leveraging a technique called retrieve-augmented generation (RAG). ➡Utilising Website Content: The FAQ Bot uses content scraped from the entire customer support website to provide enriched responses. Expans...
Accessible AI in Customer Engagement
Просмотров 157 месяцев назад
➡Explosion in Voice Performance: Recent advancements have significantly improved voice technology, making it a key tool for enhancing accessibility. ➡Exploring Voice for Accessibility: Current efforts are focused on using voice technology to increase accessibility options. ➡Identity and Personality in Voice: There's a shift towards understanding how core aspects of identity and personality can ...
NatWest's AI Agent Development: A Look Behind the Scenes
Просмотров 757 месяцев назад
NatWest's AI Agent Development: A Look Behind the Scenes
Web Chat as Part of Multichannel Communication
Просмотров 57 месяцев назад
Web Chat as Part of Multichannel Communication
Key to a Great Web Chat Experience is Smart Design
Просмотров 77 месяцев назад
Key to a Great Web Chat Experience is Smart Design
What Is Different About DebtChat Webio's Web Chat For Credit & Collections
Просмотров 137 месяцев назад
What Is Different About DebtChat Webio's Web Chat For Credit & Collections
Credit Shift News: Opportunities of Open Finance, Universal Credit and Advancements in Payments Tech
Просмотров 228 месяцев назад
Credit Shift News: Opportunities of Open Finance, Universal Credit and Advancements in Payments Tech
Credit Shift News: Gen AI in Banking, Credit Card Transaction Fees, AI Ethics and The Human Touch
Просмотров 198 месяцев назад
Credit Shift News: Gen AI in Banking, Credit Card Transaction Fees, AI Ethics and The Human Touch
Credit Shift News Trust in BNPL, AI Performance and Consumer Duty Challenges
Просмотров 268 месяцев назад
Credit Shift News Trust in BNPL, AI Performance and Consumer Duty Challenges
Using AI and Automation to Make Financial Conversations Easy
Просмотров 598 месяцев назад
Using AI and Automation to Make Financial Conversations Easy
Using AI to Understand Customers and Detect Vulnerability
Просмотров 358 месяцев назад
Using AI to Understand Customers and Detect Vulnerability
The Effectiveness and Efficiency of AI in Debt Collection
Просмотров 1448 месяцев назад
The Effectiveness and Efficiency of AI in Debt Collection
Ai and Automation Software - I&E Forms to Help People in Debt
Просмотров 128 месяцев назад
Ai and Automation Software - I&E Forms to Help People in Debt
Citizens Advice: Addressing Financial Distress Through Digital Engagement and Collaborative Solution
Просмотров 159 месяцев назад
Citizens Advice: Addressing Financial Distress Through Digital Engagement and Collaborative Solution
Credit Shift News: Consolidation, Tech Disruption, Apple Finance Kit and Credit Card Legislati
Просмотров 119 месяцев назад
Credit Shift News: Consolidation, Tech Disruption, Apple Finance Kit and Credit Card Legislati
Credit Shift News: Credit Recovery, Record Credit Card Complaints, Debt Awareness and AI in Finance
Просмотров 89 месяцев назад
Credit Shift News: Credit Recovery, Record Credit Card Complaints, Debt Awareness and AI in Finance
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