Accessible AI in Customer Engagement

➡Explosion in Voice Performance: Recent advancements have significantly improved voice technology, making it a key tool for enhancing accessibility.
➡Exploring Voice for Accessibility: Current efforts are focused on using voice technology to increase accessibility options.
➡Identity and Personality in Voice: There's a shift towards understanding how core aspects of identity and personality can shape the sound of a voice, moving away from generic voice models.
➡Rethinking Voice Performances: The focus is on how voice performances can be adjusted to better suit conversational journeys, making interactions more natural.
➡Adapting Conversational Journeys: Existing conversational frameworks are being redesigned to be more fluid and natural when paired with voice technology, necessitating substantial changes.
🎙️For the full podast: • NatWest's AI Agent Dev...