The New Dawn of Customer Engagement with Pipestream's Digital Innovations

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Have you ever been caught in a customer service nightmare that left you thinking, "There has to be a better way"? Richard Smullen, CEO of Pipestream, had that very epiphany, and it led him to champion a revolution in AI-driven customer experiences. Transform your frustration into fascination as we delve into Richard's journey from aggravation to innovation, discovering how he harnessed the powers of AI and mobile technology to arm customers with the tools they need for seamless self-service. Our discussion threads through the early hurdles, from gaining investor confidence to the technical gymnastics required to marry conversational AI with ancient systems and crafting an interface that feels like second nature to users.
In the thick of a rapidly evolving digital landscape, we dissect the seismic shifts shaking the foundations of customer service, with conversational AI at the epicenter. Imagine a future where call centers as we know them are relics of the past, and analytics are so advanced, they're practically reading your customers' minds. This is the world Pipestream is building-one where businesses can transition to AI with minimal disruption and maximum impact. Richard Smullen pulls back the curtain on finding internal champions and leveraging starter packs, all while keeping the customer's digital preferences at the forefront. Tune in and get a front-row seat to the future of customer engagement, as Pipestream paves the way for a more automated, customer-centric tomorrow.
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