Putting AI to work for Customer Service

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  • Опубликовано: 21 ноя 2024

Комментарии • 20

  • @NashLynch
    @NashLynch 7 месяцев назад +3

    Now there is an AI that can replace customer service reps. Its called Nova Echo AI and it sounds just like a real person over the phone. It's also 100% consistent, doesn't need motivation, training, or breaks.

  • @StevenA-y7v
    @StevenA-y7v 8 месяцев назад +3

    Absolutely incredible presentation. Definitely where we’re at in my department, this year my tasks were all a step in to the world of optimizing archaic practices related to documentation and streamlining through establishing missing systems although some are tried and true, just had to give them a polish with creative ideas I used AI to brainstorm. Augmenting the rep is how I would describe what has been happening, I just couldn’t put words to it. Delighted to hear this elevated language about our less than prestigiously perceived impact.

  • @gregmaranan
    @gregmaranan 11 месяцев назад +2

    I was applying in IBM before I was hired as a private teacher. But I'm still planning to re-apply.

  • @AnthatiKhasim-i1e
    @AnthatiKhasim-i1e 3 месяца назад

    Disaster Management: Science and technology are essential in disaster management, providing tools for early warning systems, disaster response, and recovery efforts. Technologies like drones and satellite imagery help assess damage and deliver aid more effectively.

  • @NetworkSneed
    @NetworkSneed 11 месяцев назад +3

    30 seconds in and it is total idealistic sales rep imagination land away from what actual Phone customer service is actually like

  • @NisargNews
    @NisargNews 11 месяцев назад +1

    Appreciate your support i lean concepts from your videos

  • @BlakeMichelleMorgan
    @BlakeMichelleMorgan 6 месяцев назад

    A well organized approach here !

  • @postusinterruptus
    @postusinterruptus 4 месяца назад

    Very well done. Thank you.

  • @marcus_b1
    @marcus_b1 11 месяцев назад +1

    Very interesting and useful information 👍👍

  • @petercrossley1069
    @petercrossley1069 11 месяцев назад

    The trouble is that the call centres are staffed mostly with poorly trained or incompetent staff. Microsoft is a case in point.

  • @petercrossley1069
    @petercrossley1069 11 месяцев назад +2

    Talking to people who can’t speak decent English or understand your queries is the norm right now.

    • @NashLynch
      @NashLynch 7 месяцев назад

      I'm seeing a lot of business use Nova Echo AI for this. It sounds just like a real person and has conversations over the phone. They have over 125 voices and the AI is always consistent.

    • @HotdogSosage
      @HotdogSosage 5 месяцев назад

      ​@@NashLynchfucking advertising bot

  • @RubenWalsh-iv5ik
    @RubenWalsh-iv5ik 3 месяца назад

    People don't want to chat with a bot nor talk to AI. But companies will force this on their customers, thing is, a lot of people will stop buying their products.

  • @KP-sg9fm
    @KP-sg9fm 11 месяцев назад

    For those in doubt:
    If you asked me 1-2 years ago if we would ever get an AI with this deep level of understanding of language and the world I would have called you crazy.
    But now? I don't even know man, it feels unreal.
    Do yourself a favor, find someone with a premium GPT4 membership or API access and try out the GPT 4 model and the Whisper AI model...I promise you, then you will 100% understand that we now have the technology to make this possible.

  • @harshgada4325
    @harshgada4325 Месяц назад +2

    Video starts at 3:10 ITs corporate nonsence till then which no not even remotely related to the video.

  • @davidrojas4687
    @davidrojas4687 11 месяцев назад +2

    This will completely destroy the hopes of service specialized cities like Bogotá 🎉

  • @aleccisco
    @aleccisco 11 месяцев назад

    Give me a break man. We have been hearing this story in the last eight years. AI is predictable therefore hackable by the customers self service was supposed to take over but still less than 10% IVR is 25 yrs old nothing to do with AI

    • @wupapi39
      @wupapi39 11 месяцев назад +2

      You clearly listened to nothing that was said about how generative AI can enhance existing tools and thus improve experiences. It's okay to not know but much worse to refuse to learn

    • @KP-sg9fm
      @KP-sg9fm 11 месяцев назад +2

      Sounds like you have not even tried or experienced the latest generative AI models. They are LEAGUES ahead of what we had in the past.
      If you asked me 1-2 years ago if this would ever get an AI with this deep level of understanding of language and the world I would have called you crazy.
      But now? I don't even know man, it feels unreal.
      Do yourself a favor, find someone with a premium GPT4 membership or API access and try out the GPT 4 model and the Whisper AI model...I promise you, then you will 100% understand that we now have the technology to make this possible.