Enhancing FAQ Bots with RAG and Generative AI

➡Developing Usable AI Solutions: The focus is on creating practical AI applications that enhance user experience.
Introduction of FAQ Bot: An AI-driven tool named FAQ Bot has been developed, leveraging a technique called retrieve-augmented generation (RAG).
➡Utilising Website Content: The FAQ Bot uses content scraped from the entire customer support website to provide enriched responses.
Expansion of Knowledge Base: The RAG infrastructure has significantly broadened the bot's knowledge base, setting the stage for further enhancements.
➡Potential for Diverse Applications: There is an opportunity to expand the bot’s capabilities to include financial advice and other information.
➡Integration with AI and Machine Learning: The process involves segmenting text and feeding it into a language model for classification based on user queries.
🎙️For the full podast: • NatWest's AI Agent Dev...