Web Chat as Part of Multichannel Communication

Customers seek choice and flexibility in customer engagement, and offering different digital communication channels is the way to achieve this.
✳ Channel Flexibility:
Whether it's SMS, WhatsApp, Viber, or web chat, each platform serves as a channel in the broader communication toolkit. Our approach centres on what customers seek to achieve through their interactions and how businesses wish to engage with them.
🌐 Unified Communication Flows:
Map out your communication flows just once, and then deploy them across various platforms without a hitch. While each channel has its unique capabilities - such as sending PDFs or voice notes - the core of your customer engagement strategy remains consistent.
💡 Smart Automation:
Automation is at the heart of what we do, stepping in to make interactions effortless and bring in human agents only when necessary.
🤖 Advanced AI:
Webio's AI uses the specific language (with custom language models) and desired outcomes of your business to underpin every interaction.
The beauty of Webio's DebtChat (For more: www.webio.com/...) is that it's a channel within Webio, so build the conversation journey once and then engage everywhere!
👉 For more: www.webio.com/...