Dumbest Complaints Customers Gave
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- Опубликовано: 22 сен 2024
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What’s the Dumbest Complaint You Received at Work?
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Taxi dispatcher here. Got a complaint from a Karen that the taxi driver had his meter ON!!!! The absolute nerve of him, turning on his meter so he would know what to charge her. My God!!!
I guess I am a Karen then because I find it highly annoying when I order a taxi, it arrives in time and I hop right in, only to find that the driver has had the meter on for a couple of minutes already. One of the drivers had a habit of waiting some 50 meters away from where I was in full view and driving up to pick me up 5 minutes later, and with the meter running from when he first parked to do whatever the fuck he was doing. Ideally I would have called and complained but the dude owned the company.
But yeah, being picked up with the meter running a high tab already is annoying as fuck (and illegal but the taxi business is well known in my country for being shady).
@@swedishmeatball4382 Well, in Newfoundland, Canada, these things are done as well. BUT, whenever I sit in a taxi, i tell him to re-start the meter. If he/she doesn't, I remember the the taxi decal on the side of the door and call the owner or dispatcher. We have a lot of new drivers that can't find their asses with 3 hands and a book of Greys Anatomy.
I work in fast food. Worked my way up to management. You wouldn't believe the complaints I have gotten.
- I laughed in window about a mistake I made, and they complained that it was terrible customer service.
- A lady complained about me being unsympathetic towards her when she was banned from a store. She then told everyone that she had a child with cancer dramatically... the lady had been cussing out my crew
- There were 3 people in the store and he was mad that he did not get his food immediately.
- I was ringing out a group of people who were high AF. They kept changing their order. At the end, I clarified their order and they all agreed that is what they wanted. I hand them their food and they got mad that they were missing 4 sandwiches they never ordered. I took the insults even though I do not have to and gave it to them only to find them rolling weed in the lobby!!!! I asked them to leave, they complained about me to corporate.
I worked as a vet tech at a very busy, very understaffed animal hospital. I’m explaining a prescription to an owner, when a gentleman angrily interrupts, saying,
“You people need to put CARPET in this lobby, not tile! I gotta old dog here with bad hips and he keeps slipping on the damn floor! He can barely stand up.”
The thought that I, clearly a peon, someone with no authority or investment in the hospital whatsoever could just pull up tile and replace it with carpet to appease this individual was asinine.
Not only that, but carpet? In an ANIMAL hospital?? The patients are regularly pissing, shitting, bleeding, puking on the floor, and carpet is pretty hard to sanitize regularly.
I looked over to the owner’s geriatric dog and saw the poor beast was obese, the pain in his hips likely caused by the excess weight more than a slippery floor. Not only that, but this dog’s nails were painfully overgrown. Every step has his nails digging back into his paws. Some nails were so long, he was almost standing on top of them, bent to the side.
I turned my gaze back to the irrational man and fixed him with what must have been a very disgusted, very angry glare. And I remember just standing there, a million things needed to be done that I had been stupidly pulled away from, but I regarded him with steel-like coldness.
My life was shit, my job was shit. I was constantly abused by the general public, people always impatient, always declining vital care for their suffering pets, accusing me of just trying to make money (while it was the VET who recommended the treatment, I was just a messenger who saw no extra profit whatsoever), always holding frightened animals present for euthanasia, dropped off by indifferent owners who couldn’t be bothered to show some kindness. And I always cried with these animals, quietly, saying prayers with them as they passed. I was underpaid, overworked and depressed as hell.
I was always scrambling to please the owner, apologizing when I didn’t need to, trying to smooth over anger, being yelled at, cursed at…and I just stopped. And I stared.
Something had quietly snapped inside me. I just stood there silently, furious with this utter IMBECILE for his stupidity.
And, surprisingly, he lowered his eyes and muttered a “thank you” before sitting once again, dragging his neglected dog behind him.
I did not expect that. But I realized that I couldn’t do this anymore.
Wow
Been there, done that. It's a tough job when you care. For me it led to literal heart issues before I finally had to stop. Sending healing, caring thoughts.
I have a reverse story about a grocery store clerk being unreasonable and terrible. It was at Walmart at the 20 items or less check out which is close to the door and this clearly disabled 20-something who is obviously really struggling to walk and in pain tries to get in the 20 items or less line despite having maybe 22 items at most. All the other open registers are like 300 or more feet away at the middle of the store, and a reminder this guy has maybe 2 items over the limit and is clearly really struggling to walk. The clerk tells this poor college aged kid who can barely walk that he has to go all the way to the other registers and check out there because he clearly has more than 20 items and there are "no exceptions" the rest of the people in line are like "no it is ok, stop being an asshole" but she refuses to let him get in line and gets a self satisfied smirk on her face as if she was proud of her self for sticking to the rules as written, even when confronted with basic common sense and decency. That is until the first person to check out after the incident had been gone for 5 or 6 minutes and the manager came stomping towards the clerk with death in her eyes and tells her almost screaming but trying to keep her composure to never disallow a physically disabled customer from using her lane again unless there were regular lanes open nearby, especially if the other customers are fine with it. That manager was usually super chill and helpful but she was absolutely not having the whole making a disabled customer walk 600 feet more than he had to over two items nonsense and it was pretty clear this was not this clerk's first complaint of this nature.
Technically she was just following the rules so it is not like she was doing anything fire-able but jeez lady.... You found a way to make Walmart look worse than it already did by association with you. WALMART.
Used to manage an adult shop. We opened at 9am. Truck driver demanded that we needed to open at 6.30am because he was "too tired after work" to call in after he finished his day around 3pm. I'd usually remain open until at least 6pm, often later if I had no plans that evening. Who the fuck wants to buy sex toys at 6.30 in the morning???
So he can crank his hawg at dawn
"oh boy six am!"
Who doesn’t?
My manager told me a customer complained about me to him saying how it was inappropriate that I yawned in front of the customer. My manager laughed at him and told him “So what’s the real complaint?”
That you're overworking your workers so they're tired on the job.
Unfortunately, that *was* the real complaint.
@@allisond.46
A lot of customers look for a reason to complain.
She went to my manager to demand a calculator because she didn’t think her change was correct, even after I showed her the screen AND THEN did the math in front of her on paper. She got the calculator. My math was, in fact, correct.
Wasted three years at dollar tree, this crap happened all the time. Like once a week.
@@blackwoodsecurity531 god 3 yrs for me too, 2 different locations, the only thing worse than the customers: Management
You sure? I think you should check again just to be safe...
I work in healthcare. A lady complained that I wiped down and laid fresh paper down on the exam table for her. Even my manager was baffled as to why this was worthy of a complaint.
Years ago, 1990s, did a brief security: 085 federal job, VAMC Pittsburgh. 🏥 had a older veteran, 70s 80s come to the security desk, gave me $0.15 that he found in a hall. I looked at the coins & said: "hey you can keep it". The old guy refused & said he wanted to be honest. Lol.....
Been working retail for 5 years or so. I've accepted that customers are always gonna say/ask dumb things every single day and get mad about things they can't understand. Honestly though, the spineless managers and their employees are at least part of the problem. Rude people need to learn that they can't just talk to people however they want and still get compensated.
If your manager(s) won't back you up, they don't deserve to have you working for them. I worked six and a half years in entry-level retail and it was not great, but at least my managers always did right by us.
Lol, reminds me of when I was working in the Tatra mountains.
Had guests complain about the weather being cold, it was snowing, it was raining, they were scared by the wildlife and the locals spoke Polish not English.
Same with getting blisters while in the mountains because they wore flip flops and shorts when we told them they needed boots and cold weather gear.
I also got complained at because someone broke an arm going solo when trying to learn snowboarding after all the instructors told them to fuck off due to haggling with them.
The same group complained that the ski and snowboard rental services did not haggle either.
Same with some guests complaining about people socialising in a hostel due to some awesome Mexicans hosting a chilli and taco night for everyone, it was great food and we the staff helped them out in the local shops :D
“Sir/ma’am/whatever, it’s winter and we are on a mountain. Of course it’s cold.”
i work in a grocery store with a pharmacy inside... once had a lady complain that she comes every week right when we open at 7am and is p*ssed the pharmacy doesn't open til 9am... HOW ABOUT JUST COME IN AT 9 THEN?!
I teach English. Twice have students complained that my class is in English.
I'm an assistant manager at a shoe store and have a few stories!
1. We sell branded socks (Nike, Adidas, etc.) at like $20 for 6 pairs. Too flippin much IMO. Well a guy went to buy a pair and the cashier, who was very friendly and always trying to be helpful, recommended him places where he could get socks cheaper (he did that with everyone tbh). Then the guy came back and complained to me and the other manager that the cashier was calling him poor.
2. A lady ordered something online with Klarna (service that lets you split your payment across four months), returned it at our store and was refunded the full amount before she finished paying it off, and then filed a complaint against my store because Klarna was still taking payments out even though she returned it.
3. It was like six minutes after closing (9 PM/21:00), and we still had a couple people in the store shopping (we aren't allowed to make closing announcements or tell people we're closed unless they ask). I hadn't locked the door and saw a lady, her young teenage son, and *her dog* all start walking in. I met them at the vestibule and informed them we were closed. She looked baffled and glanced in the general direction of the store hours sign and blurted out, "But... you're open??" "That's just because we still have a couple customers in here," I explained, and she barked back, "Well, my son NEEDS shoes! Can't you take in one more??" I was admittedly caught off guard and didn't know what to do about this besides shrug and say "sorry." She began storming off but not before checking my name tag and informing me she would be calling corporate. Well either she never did or even they decided it was too dumb to care about because nothing came of it, LOL
Not a customer, but a health inspector. I used to work part time at a Starbucks, inside of a Target. I was always the only employee working for my shifts. One day we had a health inspector come in. Everything was clean, and in order. The lady freaked out about how we didn’t have all of the ingredients posted on everything. She wanted them on the menu board and in the pastry case. I was stuck by myself trying to help a line of customers, and also deal with her. It’s the exact same Starbucks branded displays they have EVERYWHERE. I didn’t even know what to say to her. She finally left, and I never heard anything else about it.
Another fast food story. Man called to complain that he went through our drive-thru and when he got home his fries were cold. Then he added "I'm not driving all the way back there from Marion!" Our store was in Columbus, OH. I asked if he drove from Columbus to Marion with those fries. Yes. I pointed out that that's an hour long trip. He insisted the fries should still be hot.
Shoot, eat them right away. What gets me mad is you drive five minutes and they're not even luke warm but cold.
It was a thursday evening and my store (grocery) had a bomb threat. The whole store (customers and associates) were evacuated from the building. After maybe 20 minutes and no sign of going back inside, one of our most unpleasant regulars (a tiny mean little woman who always shopped thursday evenings) complained about not being able to go back inside to finish her shopping. The police and I exchanged "oh my god i can't believe this" looks. Anyway us associates sat around in the parking lot for a few hours until after closing when it was deemed safe to go back in and close it all down for the night. Good times.
My parents own a shop by the shore. As a kid I worked there during the summers to make extra money. I once had a woman get angry with me, when I couldn't have been more than 14 at the time, because I called her Ma'am. Apparently it was an affront to her as she was not old enough to be called Ma'am (easily in her mid 40s, maybe late 30s if I'm being generous). She then proceeded to keep calling me Ma'am aggressively throughout the rest of the transaction as if it would insult me. I just smiled and told her to have a nice day which just pissed her, and her friend who was egging her on, off even more. Pretty standard that people easily more than double my age could be so immature and entitled because they were on vacation.
Lesson learned that day I would call women Miss going forward regardless of age.
Hello ma'am
@@Moon_Savior 👍
Way back in the 80’s a customer came in with a dollar coupon, and I forgot to take off the tax which was an additional 7 cents. The customer called corporate on me for seven measly cents!
I've had 2, two security issues: guest-customer complaints. 1 wierd woman was livid because I was not "on duty" when she called the front desk. Sorry I can't deal with calls 90min before my shift starts 🤷🏼♂️. The guest was mad over not having a clock radio 📻 in her hotel room. She sent a complaint to the hotel chain manager. Oddly, she ended her remarks with how I GOT her a clock radio. The 2nd was mid 2010s where a woman was mad how I "was not doing enough" to deal with a drunk in the condo bldg 🏢. She had no valid dispute, the bldg CCTV & monitors showed how I & my shift co workers looked for the man. A drunk resident. The security mgr did 0.
This is a little bit different than customer service in a store, but no less striking. I was working in Inpatient Records in a military hospital about 20 years ago, right after HIPAA had become a thing. A woman came into my department, and said to the front desk person, "I need a full copy of my husband's records, and I'll be back in an hour to get it." My boss, who happened to be standing by the front desk, told the woman that what she wanted (a copy of an 11-volume chart) was impossible, as it took more than an hour to copy one volume. She then started screaming, "You're trying to kill my husband!" Boss got her to calm down enough to find out which doctor had sent her over to us, and exactly what she'd been told. Boss called the doctor, who informed her that he'd send her over to us for a copy of her husband's latest labs and a cardiac catheterization report since he was seeing a consultant the following day, both things we could have printed easily for her in moments. Then the boss asked for the signed release from her husband, and off she went screaming again. My boss got her to tell where she was parked, and took the form down to the car and got the husband to sign it. (Boss told me the husband told her pretty much the same thing that the doctor had said.) When she finally left with her printouts my boss sighed, "If this was the end of the day I'd go get a beer." My boss during this era was easily one of the best I've ever worked for.
2:05 hold up she was complaining that something cost LESS?
at my old job, people did it all the time. they’d complain that my shelf stockers aren’t posting the correct prices. I always told them that prices fluctuate so quickly that they couldn’t keep up. it worked every time.
Wut, that's absurd
I remember once while I worked at a dollar store this woman came in and screamed at us for moldy cheese she bought 2 weeks ago, and then started screaming to the line behind her that this was all corporate America’s fault and that they were targeting her for being a German woman- I thought she was crazy until she came in a few weeks later as calm as can be to buy groceries, she was so sweet and told me stories about how beautiful Germany was, and told me stories from her childhood, we both cried from one story about her late husband and then I bought her groceries, any time she would come In after that she would tell me tales of Germany and things that happened while she lived there and the amazing landscapes and she became one of my favorite customers
I once got a complaint for tying my shoes on the job.
I was working at Walmart and it was shortly before Christmas so the next night our store would have extended hours. The day before our extended hours began my supervisor told me there was an enraged customer in the parking lot ready to start a fight with him because our store was not yet open for the day because our extended hours started the following day and not that day. And some time ago I read a letter to the editor from a customer of an electronics shop. Apparently someone had broken into (or stolen, I can't recall which) the customer's car while he was shopping and he angrily complained to the management of the electronics store, saying they should have warned him it could happen (simply because there were a few cases of it recently). Since when is it a retailer's job to warn customers about vehicle break ins or thefts? And if they had told him would he really have left immediately? And in another letter to the editor a customer complained about being unable to get a taxi one night, and then ludicrously said the taxi companies should have the same number of drivers working EVERY DAY as they would have on their busiest days. How does he expect them to earn enough money to pay their expenses considering how few passengers each driver would have if there were so many taxi drivers working every day?
Work at Taco Bell. A guy didn't know the difference between a quesadilla and a chalupa despite having pictures and everything. Threatened to get everybody fired. He didn't
I work in insurance and when I was still in personal auto lines, I had someone (not our policy holder but the other driver involved in the accident) who filed a state complaint against me with the department of insurance because literally, I and my coworkers did our job. His exwife mother of the driver of this particular car (oh who had a suspended license but was not her policy as the driver of the car he was driving) called in the claim and since the car was totalled we sent out a field adjuster a few days later who confirmed it was totalled and reported his findings to NCIB LIKE HE WAS SUPPOSED TO! (so in other words car fax would show it was in an accident) I reviewed the police report she sent in which gave her son 3 tickets and interviewed him, my client and the driver of another car. Son had run a stop sign and my driver had right of way. My driver hit breaks but still made contact with her son's car and her son hit the car was stopped across the intersection from him. All 3 drivers confirmed the situation so I found her son at fault based on stage vehicle traffic laws and since we don't pay for the other driver's car unless we are at fault we had to deny liability and not pay. The state actually received the complaint and sent us something writing saying based on the police report and what the man who filed had stated there had determined we had handled the claim 100% correctly and told him the same thing.
Literally just had one. Working as a steward for an outdoor show. My job is to keep an eye on the audience: to make sure they were not photographing the show or drinking out of glass bottles; and in case any of them looked unwell or needed to get out to the toilets. A woman came up to me and complained I was constantly looking at her and her adult daughter because I thought they were taking photographs. She then stormed out of the show (daughter stayed). Naturally she refused to listen to me when I pointed out
1. Nearly all the audience was between me and her so naturally I'm always looking in that direction.
2. If I thought her daughter was taking photographs I would have come over to speak with them. In practice, I hadn't even seen her daughter had a phone.
Still, because of her belief that everything revolved about her she missed out on a great show so she punished herself.
Dumbest complaint I've ever heard.
"Theres dirt on the ground."
Some people that complain really ought to listen to themselves
When I worked retail, it was our policy to ID everyone for alcohol, regardless of how old they look. Some were polite and jokingly took it as a complement despite being in their 40s.
However, we've had a few people go out of their way to wait at the customer service desk to talk to a store manager and take time out of their day, all because the ABSOLUTE NERVE that the cashier made them spend 5 WHOLE SECONDS to get their ID out.
I worked in a well known department store here in the uk. The homewares manager would often get complaints and one day she got fed up of taking them. So she gave me her Homewares Manager badge off her suit and gave me free reign on how to get rid of them 😂
answer to question "do you think i am stupid"
"well if you have to ask for a 2nd opinion"
This happened a couple days ago, Bartender at a luxury hotel in a resort town... Woman breaks her stupid stiletto shoe in an air conditioner vent, wants to complain to a manager about how the vent size is too large, causes a huge scene and ends up getting arrested by police after she called and made a scene.
We wouldn’t ring a blazer up as a top because “it’s a summer blazer.” My coworker, who rang her up, said it was a blazer, I said it was a blazer, manager said it was a blazer. She still insisted on getting corporates number to complain to them. Nothing ever came of it
I admit that when I was a little sheltered kid who didn't know that doing a job was such bullshit, I'd expect good service and my problems to be solved. But now that I'm 25 and I'm the one dealing with stupid people at my job, I completely understand. It's crazy how stupid people can be
Not customer service, and not my story.
My buddy lot his mother last thanksgiving (2021) after a long fight with Covid complications (that the hospital made worse by not following basic procedures, resulting a rare, deadly complication) he himself was out for the entire month as he fought the virus. Both had an allergy to ingredients in the vaccines, and thus, were unable to get the vaccine.
He is quitting his job, after getting a 'last warning' write up for his attendance.
Because he missed the entire month of November. They counted the days he was out with covid, and on bereavement leave against him.
Not only is this illegal, its also, obviously, morally bankrupt.
The kicker is. My buddy literally redesigned their electronic catalogue for their warehouse, after they decided to use a Windows11 program in computers that had Windows Vista, but as they didnt want to pay the fees for licensing their computers to the newer OS, it didnt work. My buddy, who is by no means a programmer, managed to get it working. He has to maintain it, because people mess with settings, breaking it, and he has to redo the entire thing.
And they just pushed him out the door.
Hes glad to take a pay cut, and increase his commute, to get the f!ck out of their, and has friends among the workers there who have promised to let him know how badly management gets boned.
There's always at least one person who can't comprehend that the club closes at 2 am
I work at a car wash where employees do the vacuuming and general cleaning for you. Our vacuums are located outside and so is the majority of our cleaning materials and they aren't protected by any sort of real roof or housing. Usually this means when it rains, we have to take our materials under an actual roof and we start to avoid doing much work on the exterior, which is usually wiping it down to dry and some other services, simply because we just are unable to. This one guy comes in and off the bat, he's one of the picky customers that sits around everyone and makes sure absolutely everything he wants is done, which is usually stuff we would already do but they feel like they have to remind us of how to do our own procedure. Whatever, it's not uncommon so we just go along with it. During this clean, it starts to sprinkle a little bit, not enough to bring in the supplies yet but definitely noticeable. At this point we've already wiped it down and so we don't focus on wiping it off again until the guy starts to tell us to dry off the car again. We comply (as best as we could since it is raining) and finish the rest of the services he asked, trying to hurry a bit since we don't want to get caught in the rain. We tell him he is all set to go, and he immediately complains that there is "still water on the windshield" and refuses to tip because of this. (Half of our income is tips so a bit of a problem) As soon as he drove off we just accepted defeat and started to load in the supplies before it rained worse.
tl:dr Guy complained his car was still wet while it was actively raining and doesn't tip. Guess the weather is our fault.
how can a fully grown adult not know that salt melts in water😭its common sense
I've commented this before but . . . When working in fast food we had a complaint line people could call and leave angry messages. Some of the best: The service was too fast. The cashier was too friendly. I don't like making left turns out of your drive-thru. I heard a dog barking. (We were in a residential area surrounded by homes, may of them with dogs.) And my personal favorite: There was a duck in the parking lot!
What. The. Heck.
Who is the world if offended by a duck?
@@melissamorton220 ikr
Once had a lady come back to the store after her visit, complained that I put rainbow sprinkles on her snickers ice cream-said nobody does that and it sounds gross. Told her that I couldn’t replace it due to corporate policy, and turns out her husband knew my boss’ husband, so she complained about me directly to them. (My boss was on my side, as I had checked with her beforehand to see which sprinkles she wanted)
The universal response to, "I know I lost I just want to make sure I have the last word so I can feel less embarrassed about my stupidity."
While working at a hotel, I got a call to the desk about a noise complaint. Kids running up the corridors? A couple arguing in the room next door? No. Of course nothing so reasonable. The guest asked and I quote "Could you do anything about the seagulls?" I asked for clarification because, what do you usually do with a seagull? Apparently at 2-3am the seagulls were too loud and disturbing, and "Could you do something about the seagulls?" I was taken-aback and asked what they thought, from a desk, at night, on the ground floor could I possibly do about wild seagulls? Needless to say they did not get what they were looking for, whatever that might have been.
I work at a local icecream shop and there are actual people who complain that our scoops are too big. How dare we give you more product for the same price!
I would have been the smart-ass that would have been like "can I have a pig in a blanket, no pig"
I work for an insurance co. The state of NY mandated that we verify the last 4 digits of caller's NY drivers license #; then, changed it to the last 3. A lady from NY called. I asked to verify the last 3 digits of her drivers license #. "Well, the last rep asked me to verify the last 4 digits. Why are you only asking to verify the last 3?" 'Gee, lady, you really took time out of both our busy days to complain about that?'
I've got one. Guest at theme park gets on an arcade ride (shoot targets while ride moves to get a score) proceeds to make a complaint about theme of ride, that the ride has guns (the light sensor to hit the targets) and that the targets (bad guys) have guns and are shooting back at the riders. And in this day and age how could we have such a violent ride and what is it teaching our kids. Like lady you got on a hero arcade ride you are shooting bad guys what bad lesson are we teaching the kids where to aim to be a lethal shot if someone is pointing a gun/shooting at you? The stupidity of the complaint over a ride theme that is all make believe. Disney has the same type of ride. You don't see them going out of there way to remove it.
Firefighter Friend once told me a lady across the road complained about the sirens going off at night.
The Station in question was a 24/7 and on a major junction so she got given the "Public Relation Middle Finger" which was basically a Senior Officer flashing some teeth and giving false sympathy
"It works like an etch-a-sketch' got me snorting!!
I worked at a store that sold small furniture items like bar stools or office chairs, among many other things. There was a kid sitting on one of the chairs, which we didn't allow, so a coworker of mine (middle-aged woman) politely asked the kid to not sit on the furniture.
What she tries to tell the assistant store manager is that the coworker was aggressive and even forcefully moved the kid. Apparently the customer behind her had seen the whole thing, which is not what happened, not that anyone in the store would have believed her, and there were cameras all over the store.
I teach English to very young children in an immersion-type class and their book teaches one letter per lesson, including 4 vocabulary words that start with that letter. One parent called to complain that their kid isn't sure about what some words mean, since we don't provide Korean translations. Fair enough. I start writing the Korean on the board each day for each word. Then we get a complaint from another parent that I'm writing Korean and it's inappropriate because I'm the foreign teacher and the class should be 100% English.
Can we just take a vote among the parents?
I'm a grocery store cashier, our registers have a light system green = open, red =closed, I had just clocked in for the day and there was an open register (they fill the registers with cash trays first thing so the early morning cashiers don't need to go upstairs for them, cash office people don't work till 9 am, store opens at 7), I had a closed sign up (it literally says in big, bold red letters, sorry this checkout is closed) , pull the tray out and start counting the money, a woman comes up tries to move the closed sign out of the way and I tell her, "Oh sorry ma'am i'm closed, I'm not open"
She huffed and said, "Are you going to be opening soon?" to which I replied, "No ma'am, I counting my money" and she got an attitude and said, "I can see that I asked if you're opening soon"
To which I replied once more (did i really have to say it again? Red light? Closed sign up? cash tray on the counter, hands full of cash counting it? none of that screams closed to you lady?) "No ma'am I'm not open and I'm not gioing to be opening soon because i'm counting my money, there are other registers open" (literally an open register two aisles over)
She stomped her foot and went and stood in my line saying, "So rude! Why can't she answer a simple question I'm going to stand right here until she serves me, I asked a question all I wanted t know is if she's opening soon" She complained and complained to the point where a lady from the line directly next to me asked if I was open, me now being annoyed snapped, "No! I told her I'm closed the light is red, the closed is up and I explained why I'm closed it's because I'm counting my money there's plenty of other open registers to line up for" That customer walked off I do feel bad i snapped at her,
I had just finished counting the cash and was getting to the change when the rude lady come up, but i went and counted it all again as slow as humanly possible she stormed off after a few minutes stupid woman had she just gone to another register or even the express lane for 1-10 items which she had, she would have long been out the door but no instead she chose to harass the poor cashier who hadn't even been in the door 10 minutes and waste her time standing in a line that was very obviously closed
At my last job, a guy got mad at me because I forgot his order of hash browns, then my manager (who didn't even like me that much,) got in a shouting match with him because she - and a few other coworkers and customers - had watched me put them on his tray. Turns out he'd eaten them and forgot.
Current job, I had a crazy ass customer who went out of her way to thank my coworker for, "having a normal male haircut," then went on about how people who dye their hair are attention seekers. Five minutes later, an even older lady with cotton candy pink hair came in and was an absolute delight.
Not a customer, but at a place I used to work I had a coworker complain that I was "printing too much" on the office printer. I produced product documentation for industrial equipment and the manuals were hundreds of pages long. We were required to provide hard copies of the documentation, and this coworker complained that I was doing exactly what I was supposed to do. Oh, and the complaint was addressed by management, too. I was told to just mind how much I printed in the future.
Standard in UK homes now is that a smart meter will be installed because we no longer manufacture the old meters. It's because the government want a smart grid. Anyhoo, a lady once kept me on the phone for an hour because she bought a house six months prior before it was finished being built. The meter had already been installed for three months by the time she bought it and even then she only opened her account a month prior to our call- meaning she had avoided paying the standing charges she should have paid since she closed on the property. She kept me on the phone for an hour just to scream at me about it. Saying how she was in a hospital car park and was going to be late for her appointment. Bare in mind she wouldn't let me speak and would dismiss what I would manage to get out. I couldn't do anything for her. My job was to book appointments for new smart meters to be installed. Eventually she hangs up on me because she has to go to her appointment. I won't get that time back
Some Karen called corporate saying I wasn’t in the booth. That day I didn’t even leave the booth to use the restroom let alone do anything else. After some questions it turns out she never even saw the booth let alone checked to see if I was there. She was also under the impression this was a full service gas station and that I’d see her car enter the driveway amongst the lines of 200 other cars blocking my view. But if you complain to corporate for big apple they’ll give you a free $25 gift card and refund everything you bought so go right ahead and complain I don’t care. I hope they break their back and go broke with how far they’re bending over backwards for Karen’s. This was a big apple btw. Go buck wild.
I ran the electronics dept and a man bitched to another employee that “A woman don’t know what kinda tv a man likes”. He hadn’t even spoken to me at that point
Every time in cashier ask me if I found everything okay I always ask them why are you guys hiding stuff it always gets a chuckle
I work in a bakery. Woman got mad i couldn't " Unslice a loaf of sliced bread."
he yelled at me over the phone because he didn't have any soy sauce or wasabi with his order, and he only got half of his order. he called the wrong location, but still demanded a refund. I can't do that since he didn't place the order at our restaurant. then he proceeds to demand that i quote unquote "fetch" him our other locations phone number like im some kind of fucking dog. then after I give him the phone number, he tells me "you can hang up now." in the rudest tone of voice. I told him that he could drop his attitude, and that he was the one that called, and i could wait there all night until he hung up the phone himself like a big boy. he wasn't too happy with me.
When I was a server, I had a customer complain that his food was too hot. I apologized, thinking it was a joke, but he made me take it back until it cooled down a bit. I brought it into the walk-in cooler for a few minutes and he was happy. So weird.
There’s this one guy who is from Africa (we don’t know him, just his accent) who comes into the Office Depot I work at to buy gift cards, he comes in often and buys a shit-ton, our store policy is that we can only do one gift card transaction per customer, per day, for anti-money laundering purposes. This comes in a lot and most times we had to explain to him why we couldn’t do separate transactions, and he’s always so uppity about it. It’s gotten to the point where my manager and I just don’t straight up don’t like him.
I know not all African people are like this, I’m sure they are good people. But I just can’t get why people would bitch at an employee who literally cannot do shit about it.
Lady at my husband's restaurant got mad because the complimentary sauce she got with her fried fish tasted more like she was in a "hispanic" restaurant than a southern one the other day. She had already eaten half of her food and wanted a refund only for that. My husband declined because she was paying for the food not the free sauce (dipping sauce). She was being very rude and borderline racist in her ranting. (Hubs is middle eastern, but people mistale him for hispanic a lot.) My husband kept a polite tone while handling it and asked his full restruant if anyone else had a problem with the sauce, which prompted people to come up and ask for a second sauce...extras to take home etc. This other lady came up and told him (where the first lady could hear her) she has seen the lady pull this at other places and not to let people get him down. The lady sat back down and scarfed down her food as fast as she could and left. The people who were with her apologized on their way out. My husband had been very stressed as it's his first business..and it wasn't going too well. Since then he's had a lot more customers. I don't even do the story justice, but the happiness on his face as he told me his packed restaurant stood with him against a Karen was amazing. People don't understand just how much people really appreciate support when battling a wild Karen.
I used to work at a craft store. A guy came in and got very upset that there were no men working. We had a male store manager and a male stock worker.
Had a woman call my office to say she was not prepared to work where she was because big guys were openly carrying guns around and some "dark skinned" people were working on bombs. This got me alarmed so I asked her where she worked and she replied 'Portsmouth Naval Base'
According to my co-workers, I had the best impression of a confused Pikachu
I . . . what kind of mental gymnastics is that . . .
Accused the energy company I worked for of fraudulently supplying her electricity.
Honestly, man, every time I had a Tracey on the phone, I just knew the conversation would get _weird_
2:04 I absolutely adore that even the text-to-speech machine sounds so annoyed by this
"i'm sorry we've run out of that"
"well its false advertising, you should take it off the poster"
"well no we'll have it again at some point but until the next delivery we dont have any"
"well ita false advertising"
I work at a mostly-outdoor aquarium in the Florida Keys. We got an online review recently where the customer gave us low stars, then said that their only complaint was the heat. In July. In Florida. At an outdoor facility. I mean, what do they expect us to do about it? 🙄
When you work in a office where we ticketed shows, performances, and fairs, you get emails of people trying to ask for a refund usual before the show because they can't make it, or its been rescheduled and the client allows it.
Still, its funny when they type a lengthy paragraph about how bad the show was and they wanted a refund afterward (which never happeneds unless the venue f-cked up), or they demand a manager to get their refund when we rejected their excuse either because our clients are that strict, or the client decline their request. Found at least one Karen though.
I saw a coupon on the floor next to a customer, I picked it up and asked if it was hers. No response, so I asked again thinking she didn't hear me. She tells me no and then walks over to a manager and drags her outside to complain that I was very aggressive and threatening. Note: I talk in a high pitch voice since my normal voice is monotone and doesn't convey emotion/tone and everybody knows that I avoid confrontation (which is difficult in retail, especially as customer service.)
I got a complaint that I couldn't pay out $5,000 a lady got from a money transfer, I had to explain to her every time she came in that she needs to come early morning before the money is dropped into the safe that is only accessible to an armored car.
Another guy also complained about the same deal, only that he was canceling an order and wanted a refund, I had to call in the refund because this was done longer than 24hrs. We had a phone problem where if someone calls us we couldn't understand a single word they said. The money service has to hang up and call the number in the records to make sure someone isn't pretending to be the store. They realized I can't understand a single word after they called back, so they would just hang up. I pleaded with them over and over but rules are rules. We asked the man to go to a different store, but he wouldn't because he did the transaction at my store. We told him it didn't matter where as this was a 3rd party sale, we only make like a few dollars off the total sale. He called the police and they just told him they couldn't do anything, he then left for another store.
I also get complaints when the register or safe doesn't have change in the form the customers want. I have to explain all the time that the money we have in the store depends on the customers we have that day. Most of the time, customers use us as banks and suddenly I am forced to give change in 10s 5s and sometimes 1s. An old man said "why do I always have this problem with you, go get your manager." Thankfully this was my last week at that store so I gave him a nice facial reaction.
A customer complained that my manager and I was rude to her because we wouldn't refund her for something she didn't have. She didn't recognize my voice when she called in her complaint.
A customer complained that I checked her money with a counterfeit pen.
A customer complained that I wouldn't let her send multiple transactions overseas at $980 ($998.50 total) each.
A customer complained that we wouldn't refund her anymore as she returns 90% of all her stuff all the time with a little eaten. She would berate firemen, police, medics, any service people for being at the store and not saving lives. Complained about a propane leak inside the butcher area, first of all she shouldn't even be in there, second we don't use propane. She complains that we poison her and that my friend who helped her sign up with a free rewards card is driving to her house at night on a black motorcycle, breaking in, and poisons her food. The dude is a stereotypical hippie with a cream and orange van to match. She complains that when she buys stuff from us, her daughter cries at night (her daughter is a normal person). I have more stories about this lady.
A customer complained that I accused him of stealing as I asked if he was going to pay for the alcohol he was hiding behind his leg as his buddy was finishing his transaction.
A bunch of people complained that I was racist because I asked for ID. But if my coworker does it, it isn't racist. She had a customer that wouldn't calm down after she asked him for ID and he thought she was lying, so I interjected and reinforced what she says. He tells me that I am racist, turns to her and tells her that she is doing her job right, then leaves, then comes back 3 seconds later to call me racist again.
Most of my other complaints are just that I gave an answer they didn't like.
Got a complaint that we wouldn't sell alcohol and certain medicines to people who have someone we believe is underaged with them. If we believe the underaged person is going to use the stuff, we can refused sale. Some medicine was changed to be 21 and older to buy.
Buddy got a complaint that he checked out a white guy before the black lady when he opened up his register next to a busy line. White guy noticed him first and got to him first.
I got a complaint from an employee that I wouldn't let him go home and change his wet socks from the rain.
Managers told me that people complained on my behalf because I would get carts in the winter without a jacket. I had to wear a jacket after enough complaints came in.
Got a complaint because a substitute manager had me take over a transaction because they didn't have access to our store's money transfer service.
Had a complaint because a customer didn't read a paper that said can you confirm all information here is correct. I actually had to go to work for 5 minutes to refund this transaction on my day off because I couldn't remember him.
Had plenty of complaints about covid stuff.
Had a complaint that I wouldn't tell the man with a service dog to leave.
Had a complaint that the shelves were too high and were dangerous as if an item falls off it could cause a lot of damage.
Had a lady slip over her own 2 feet on video and didn't like our answer, so she decided to take it to court. Her slip? She moved quickly in 2 steps and she hit her arm on the thin plexiglass panel in front of the register.
Customer complained the workers were smoking in front of the store.
Customers complained I wouldn't let them buy all the toilet paper.
Customers complained I wouldn't let them buy multiple items that are on a limit.
Serial thief complained I was rude for following him at a long distance. (he came in on a manager's last day, she took a cart and pulled off all the tide pods off the shelf in front of him and put it in the back. She then came back and took the case of beer out of his hands.)
Lady complained that I didn't thank her for shopping because without people like her I wouldn't have a job.
15:55 for once, a manager being human
I work in a hotel and I can't count the number of times that customers complain at check out about stupid or nonsensical things (but during your stay they did not say a peep) ... and I always make my very professionnal face, saying "I will report this to management" and I note it on a note book in front of them... and the page goes straight to the trash bin, as soon as they're out of the door
I had a customer complain to corporate because I gave her a discount for a promotion that didn't start until the next day then came back a few hours later after I left and they wouldn't sell another for the promo price to her husband
A customer ordered original chicken. Got mad that it was oily and not crispy enough.
My manager: Did you order extra crispy??
Her: No I had original
Mgr: Miss, that's what the original chicken is. The original chicken is breaded and cooked once, the extra crispy is done twice.
Her: Oh ....
She's been here more than once 😑
She wanted a blue Raspberry icee and not only got mad at me because we didn't have it, but she went to my manager as well. It wasn't even on the menu.
Rain check for items not even sold at the store I worked in. For anyone wondering a rain check is a promise to the customer that we'll sell you an out of stock item at a later date for the current day's sale. So if the store has a sale on TVs for 400$ but we're out of stock we'll sell it to you for 400$ when we are back in stock. You have to ask and get the rain check tho. This doesn't work on Black Friday's.
6:12 Blueberry sausage story. Lady better not ever be in place that serves blood sausage.
While working at Taco Bell. Lady told me not to put sour cream in her taco because she was lactose intolerant. So I left the cheese off as well. She threw it in my face and screamed about not getting cheese
I worked at Joann’s, and the person once asked for a discount cause the bathroom smelled. We were having pumping problem in one of the bathrooms.
When I still worked retail a lady and her husband came really angry asking for a manager and I overhear them saying that the lady had put her cart away in the cart coral (which are thiccc red metal bars) and she'd hit her head. I remember thinking that I'd done the same thing once but never told anyone cause I didn't want people to think I was an idiot that couldn't see a THICK RED BAR.
And now the internet knows 😆
Dumb customer and an even dumber store manager. I worked in a grocery store as a cashier. One little old lady tried to get me to bag her groceries without scanning them. "Ma'am, I can't do that." ,"Sure you can. Just do this," and she started taking things off the belt and putting them in her bags. I grabbed the items she just bagged and put them back on the belt. "Ma'am, I can't let you do that. It's against store policy." She started throwing a loud hissy fit so a lady from customer service came over to see what was going on. The woman complained that I was scanning her items instead of just putting them in the bags. She didn't even try to hide what she was doing. She was again told it was against company policy. Then she demanded to file a complaint. CS let her so they could get her signed confession that she was trying to steal. Next day I get called to see the new store manager. I thought he probably wanted me to give a statement. Nope. He said company policy plainly says if a customer files a complaint whoever caused the complaint must be reprimanded.
And that is how I got a write up for refusing to help a customer shoplift. I didn't work there long after that.
Customer: "WHY DOESN'T MY COUPON WORK?!"
Me: "Ma'am, these coupons expired over 5 years ago..."
Customer: "But they still work!"
( store Manager eventually had had to pull them aside and break it down and explain it in full detail. Took around 3 minutes or so )
4:20 they probably B****ed at the local grocery store that they refused to sell them a 80in 4k today
Recently happened to me two ladies at the Walmart I work coke up to the door I was standing up, complaining about money services not knowing how to do their job, and without me saying a word they then got mad at me, and left
Worked customer service once upon a time in my life. I treat “management” with respect, until I get nowhere, the I further respect management. I mostly get a positive response, and what I was looking for. Then again I’m just looking for a reasonable issue to be treated to.
12:07 Would someone please explain to me her thinking process? Wouldn't it have made more sense (in her mind) to be angry at the other person at her party for ordering a sandwich than to be angry with the sandwich shop? Is she really THAT much of a Narcissist? She apparently needs to be THAT important!
I used to work at a bank HQ in the call centre department. A guy called in because his account only had 40p in it. I explained that he spent the money he did have and that was like yesterday, he then demanded a refund for his purchases which totalled £170 and when I told him we won’t do that, he wanted to speak to my manager. He complained to my manager, called me a racist name and said I was useless. His account got closed and we sent his closing balance on a cheque.
Some old grandpa brought in his four grandkids for pizza at a joint where I was a supervisor. I sent the mind numbingly stupid newbie to take their order. They ordered four small unlimited topping pizzas with only pepperoni on them for like $16 a piece ( expensive because unlimited toppings) I caught the mistake and went back to ask if they wanted the 2x lg pizza and breadsticks deal for like $20 but grandpa couldn’t say no to the little brats. So he had a big bill. The next day old man’s son comes in red in the face outraged that we had taken advantage of his elderly father. I told him that I offered the deal and it was refused. All the prices are clearly marked on the menu. We didn’t swindle anyone. He left saying hems never coming back. I was like “bye Felicia”. The next guy in line tells me I should have given him a refund. I told him if I did that for him I would have to give a discount to every customer who comes in.
today I got a complaint that the pink flowers are not pink enough
Good afternoon. Thanks for the stories. Have a great day
I work fast food as a cashier and one day while I was washing the dishes a customer had returned like 2-3 hours after they had ordered and told my manager that in response to being asked to do something by the manager I apparently said “kiss my a**” which luckily my manager was smarter than to straight up believe them
blueberry sausage wtf never heard of that. and it sounds absolutly vile
Dumbest one I got. I was a sales person they complained that I was selling them a product
Mine was getting me and my co worker being yelled at by regular customer, for not giving him a free 6 pack of beer because he forgot his wallet 🙃 😑
Customer complained that my coworker was boasting about receiving "free" products at a christmas meal. She demanded ahe get free products as she's a nurse. I could do nothing and she just stormed off in a huff.
Turns out she overheard another customer who was talking to my actual coworker. So I kindly let them know a customer complained about them and should share their free stuff with other staff XD.
These people had there thermostat to 73 degrees and they called my dad my dad told them
Dad: have you thought about changing the temperature?
The person: No.
Dad : can you change the temperature ?
The person: no
Pizza is hot when it comes out of the oven? I had no idea food was supposed to be hot right out of the oven. I thought you just put things in the oven and left it off while the oven magically cooked the food without heat.
one time a customer complained to a supervisor about me bc i was cleaning the dirt out from under my nails
That's why I always responded with have a nice day, that way I had to last word and it was one they could never complain about. I would love to see the Karen who goes up and complains that someone told them to have a nice day
I've got one that happened last week
I'm a long distance straight truck driver and one of our regular customers accidentally had some equipment delivered to their main office in New York City when it was supposed to go to a hotel they own in the Florida Keys. Order is a chill guy who has been working with my boss for years so I'm sent to make this run.
It's a day drive from my warehouse to New York City and then another two and a half days to get down to their hotel in the Keys to make the delivery
When I get there I find out that I'm not feeling with me owner but his warehouse manager who is your typical New York jackass. Usually when I get there at the end of the day there is a small crew that they able to load me up so I can head out the next morning turns out she didn't allow the crew to stay around because she doesn't want to pay overtime for these guys so I had to come back in the morning
Next day I get loaded up and she calls me a few hours after I leave demanding that I turn around because she didn't sign off on the paperwork which is not required and I tell her as much and she loses her mind and says she's going to call my boss
After that I have to stop for the night because I can't drive for more than 11 hours due to DOT regulations and she constantly is calling me through the night demanding an update as to when I will arrive at their hotel
When I finally do get to the hotel they're very nice and unload me quickly however the same woman from New York calls me again domain needs to know why it took me so long and I told her that if she kept calling this number I would report her for harassment which then caused her to flip out about how she's the customer and I'm just a low disgusting truck driver
Needless to say she was fired after her boss found out how rude she had been to both myself and my company
As you may or may not know, Title space can be limited when writing articles (Especially when the editor thinks the internet will always be uniform on every device and that Suzy being at 150% zoom won't throw off the way it displays, easy to account for but for readability sake it wont ALWAYS be guaranteed to be a perfect line split) ANYWAY The editor wrote a headline "Trump yaddah yaddah yaddah" whatever the story was. We ran 8 million of those stories because we were in logistics and the whole trade wars thing was going on so it was CONSTANT back and forth.
Someone angrily wrote in "It's President Trump". Wanna guess what the first 2 words were if you clicked on the article.