Closing the Sale: 9 Common Objections

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  • Опубликовано: 9 июн 2024
  • If you are a salesperson, you know that a difficult barrier in sales is overcoming customer objections. Watch this video to learn how to respond to customer objections and use listening skills to increase your sales. bit.ly/29hhAOj
    Master the art of closing the sales gap and converting prospects into buyers with the link above.
    ___________________
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Комментарии • 238

  • @baremysoul4u
    @baremysoul4u 7 лет назад +271

    9 categories of objections.
    1. silent
    2. excuses
    3. malicious
    4. request for info
    5. show off
    6. subjective/personal
    7. objective/factual*
    8. Sales resistance
    9. last ditch

  • @itsmelancevee
    @itsmelancevee 3 года назад +78

    Rebuttal: That's alright. Most people in your situation felt the same way when I first call on them but now they have become our best customers and they recommend us to their friends and family.

  • @serbaserbi526
    @serbaserbi526 2 года назад +10

    The only salesman guru that I found so humble and treat the prospect repectfully. The kind of the presentation I want to imitate.

  • @Shanshan19811
    @Shanshan19811 2 года назад +10

    These are the best "overcoming sales objections" advice that I have ever received that I will be using to prepare for my upcoming interview. Thank you Mr. Tracy!

  • @ClosngSecretsReveald
    @ClosngSecretsReveald 10 лет назад +57

    Brian is the best teacher in overcoming objections. I've learned so much from him. Listen to everything you can by Brian. He is one of the best!

    • @younggrinch2826
      @younggrinch2826 2 года назад +1

      Ya I’m sure he sells dictionaries just fime

  • @latingurrr88
    @latingurrr88 7 лет назад +2

    I love that you provide clear solutions that are simple and diverse.

  • @sparklespeech9674
    @sparklespeech9674 Год назад +2

    I find your teachings very practical. And they've helped me a lot. Thank you so much, Mr Tracy!

  • @Insidious969
    @Insidious969 6 лет назад +31

    This man is so smooth :D

  • @samscott2661
    @samscott2661 8 лет назад +8

    Brian Tracy, simply the best!

  • @joecolling1919
    @joecolling1919 7 лет назад +1

    I like your professionalism, Brian Tracy. Many marketers think they have to act obnoxious and swear to get people to listen to them, but not you. I like that. Thanks for the video.

  • @emiliopeire621
    @emiliopeire621 11 лет назад +1

    Brilliant as usual, Mr Tracy. These are not just objection handling techniques for selling situations, they are communication skills that are transferable to any role or situation where you would like to bring someone around to your way of thinking.

  • @baremysoul4u
    @baremysoul4u 7 лет назад +2

    Brian Tracy, another great one I recall from sales training at beginning of my career.

  • @imadovish
    @imadovish 7 лет назад +42

    The 9 categories of objections that Mr. Brian Tracy discussed in this video:
    1. silent
    2. excuses
    3. malicious scaffolding
    4. request information
    5. show off
    6. subjective / personal
    7. objective
    8. sales resistance
    9. last ditch / hesitant
    The answer to them all is to ✪ ASK OPEN-ENDED QUESTIONS AND GAIN THEIR TRUST.
    #sales
    #closing_sales

  • @allison447
    @allison447 11 лет назад +1

    good points. Brian - might I add that you would make millions helping read kids books at bedtime. The comforting voice was like a new recliner and a violinist near a sandy beach! Parents everywhere need you.

  • @Alicks112
    @Alicks112 7 лет назад

    thank you so much for your videos. Your lessons have greatly enhanced my sales, relationships, and overall confidence. I cannot thank you enough!

  • @claudes.whitacre1241
    @claudes.whitacre1241 10 лет назад +14

    Always been a big fan of Brian Tracy. I've listened to his training tapes for years. Solid sales training from a master salesman.

    • @daveysmeets5493
      @daveysmeets5493 10 лет назад +3

      What tapes helped you the most? I preferred Psychology of selling.

    • @dannywmeeks
      @dannywmeeks 10 лет назад +2

      Davey Smeets I loved the Psychology Of Selling series! I listened to it so many times back in the early 90's that I decided to quit my regular job and sell cars! Did pretty darn good, too! Great sales training all around from BT!

    • @daveysmeets5493
      @daveysmeets5493 10 лет назад +3

      Danny Meeks, Yeah i just started working for myself a year ago in salses. Not only in the 90s it was a great book, it helped me learn alot more about sales. Its gold!! :-)

    • @skionen1781
      @skionen1781 9 лет назад +2

      Me too, I have all his books

  • @baremysoul4u
    @baremysoul4u 7 лет назад +1

    This is excellent! Thank you Brian Tracy!

  • @SideEffectsmusic
    @SideEffectsmusic 5 лет назад +2

    I like it! Some of the best calm and collected tips I've heard in awhile. Seems like it comes from a wise experienced point of view. I like this insight.

  • @imadovish
    @imadovish 7 лет назад +2

    WOW!
    VERY THOROUGH AND HELPFUL TIPS. THANKS A MILLION

  • @shondtel
    @shondtel 10 лет назад +2

    Great video never knew any of these terms coming out the box with my eyes wide open hungry to learn more!

  • @aandretrain5089
    @aandretrain5089 7 лет назад

    This material is outstanding. Thank you Brian. You have it going on!

  • @stlouiswholesalerealestate
    @stlouiswholesalerealestate 6 лет назад +1

    Brian Tracy is phenomenal! Thanks!

  • @victoriatung4735
    @victoriatung4735 8 лет назад +15

    Thank you Brian for these wonderful tips in closing a sales. If the product is good and great reviews it needs to be very well researched about price and use the 5 sales conversation steps: 1) Introduction (Icebreaker) 2) Short Story (Qualify you and the customer) 3) Presentation of product (not overly long) but good sales pitch 4) Closing (9 Common Objections and Closing the Sale) 5) REHASH I used to do sales representative for 4 years for events and marketing. I am looking to go back into Sales and Customer service representative for Events and Marketing. Your video is extremely helpful, I truly appreciate your help in showing us how to close the sale. You are an excellent teacher!

    • @TraderMigs
      @TraderMigs 8 лет назад

      Hi ☺😊😃 Have you ever considered taking on network marketing/direct sales?

  • @cgraf83
    @cgraf83 11 лет назад +1

    You are an absolute gun Brian Tracy. I love your work, and reading your books !

  • @raymondhenri866
    @raymondhenri866 11 лет назад

    Brian T .:
    You are concise, clear and insightful.

  • @josephfreemanattah6639
    @josephfreemanattah6639 4 года назад

    Your online tutorials are super unique and very useful to every business minded person. Thanks!

  • @exterMEnator83
    @exterMEnator83 3 года назад

    What a master sales man
    Thank you for not being selfish and helping us sales people

  • @everydayrealizations1510
    @everydayrealizations1510 3 года назад

    This is just perfect! thanks for the tips Brian!

  • @AlenMayer
    @AlenMayer 10 лет назад

    Thank you! A clear distinction needs to be made between a genuine objection versus excuses and postponements.

  • @lynmadelle820
    @lynmadelle820 11 лет назад

    Thanks Sir Brian Tracey...this so helpful as im trying to learn this field selling..God Bless

  • @MissDoktor
    @MissDoktor 3 года назад

    Omg, this is such a gold mine! Thank you!

  • @abdullahmugadimi6060
    @abdullahmugadimi6060 5 лет назад

    Thanks Mr. Brian Tracy for this valuable information

  • @Gspotje
    @Gspotje 10 лет назад +1

    Hi thanks for making this vid, I see a bunch of guys saying they know it better, dissagree or promote their own sites here. Now i think all have their own skills that work for them, and the fact that u share ur ways in this nice video deserves respect. At least i've got some helpfull tips and tested them on my clients and I can confirm they work! Thanks to u ive got my double bonus. Keep on doing the good work!

  • @M3T4L4L1FE
    @M3T4L4L1FE 8 лет назад

    about ten times watched. i really like this information. thank you

  • @knzvll
    @knzvll 10 лет назад

    Gonna have our mock sales pitch tomorrow...Thanks! this is really helpful :)

  • @leylablack8516
    @leylablack8516 11 лет назад

    I just want to say... How clear and true and straightforward this message o

  • @contactsarb1
    @contactsarb1 7 лет назад +1

    vary much valid points to make the prospect center point.

  • @BrianConway
    @BrianConway 10 лет назад +3

    There's definite value in recognizing different objection types. It doesn't necessarily mean these are underhand tactics, like some people seem to think, but more about making sure you satisfy your prospects questions and concerns to their satisfaction.

  • @RenataSzijj
    @RenataSzijj 8 лет назад +1

    Brian you are awesome and you are dead on. Thank you

  • @barbjoseph6257
    @barbjoseph6257 9 лет назад

    wow - what an amazing video - thanks Brian

  • @yvonnedonel5759
    @yvonnedonel5759 8 лет назад

    awesome advice, thank you

  • @sanydreik
    @sanydreik 9 лет назад

    Thank you Brian. You are great.

  • @G2Bindia
    @G2Bindia 5 лет назад

    Thanks; Very nicely explained

  • @leylablack8516
    @leylablack8516 11 лет назад

    Anyway, got distracted ..this video is so true .. World of sale is such a complex.. But honestly I find that these points are amazingly true.. I am simple person in sales but I have com across through every single situation described in this video and I totally 100% agree. Thank you for sharing..

  • @ShachenaGibbs
    @ShachenaGibbs 9 лет назад

    I really love these tips strategies.

  • @lian7217
    @lian7217 6 лет назад

    u sound so kind and calm..that helps a lot, too!!!!thanks for helping me in 2018.haha

  • @mrami702
    @mrami702 2 года назад

    Thank you, very much Brian !

  • @lizstartupfounderpvt
    @lizstartupfounderpvt 6 лет назад

    Mr. Tracy is the best!💞

  • @vicentehennep2521
    @vicentehennep2521 7 лет назад

    Thank You!

  • @davereyesdavereyes6192
    @davereyesdavereyes6192 6 лет назад

    i love this, i helps me alot, THANK YOU.. M

  • @brianndelphine33
    @brianndelphine33 8 лет назад

    very good ! I will apply all this rules from now on. lets see.

  • @heru-deshet359
    @heru-deshet359 8 лет назад +1

    I loved this!

  • @godisgoodallthetime6097
    @godisgoodallthetime6097 3 года назад

    very good very straigth to the point but detailed enough

  • @AlexG-wk3nh
    @AlexG-wk3nh 8 лет назад +7

    I love his hand movements

    • @jonbulack2247
      @jonbulack2247 7 лет назад

      I'm very partial to his rapid sideways wobbles. Combined with his hand gestures, I could watch this guy all day!

    • @poppyrisen5606
      @poppyrisen5606 5 лет назад

      haha that was so cute

  • @gsogso3444
    @gsogso3444 3 года назад

    Omg. ..thank you Sir.. you are the Best in here. I shared this video with my Brother...but I think I will use some of your advice as well

  • @LunaGem98
    @LunaGem98 8 лет назад +3

    This is super useful. Wonderful video!!

  • @bebelyngabinete8079
    @bebelyngabinete8079 2 года назад

    Perfect Thanks its a big help

  • @AuthenticSelfGrowth
    @AuthenticSelfGrowth 8 лет назад +75

    The tips from this man are going to make me obscene amounts of cash. Thanks Brian!

    • @oopalonga
      @oopalonga 8 лет назад +1

      +Amar Zing (Amarzing) obscene eh?

    • @RyanSan89
      @RyanSan89 8 лет назад +1

      +oopalonga Don't doubt him. You can achieve lots through Mr. Tracy

    • @oopalonga
      @oopalonga 8 лет назад

      Ryan P . . .

    • @brodusburch4924
      @brodusburch4924 8 лет назад

      0

    • @moawdi4810
      @moawdi4810 7 лет назад +2

      How much cash you'd make?

  • @ZzLiGHTNiNGzZ
    @ZzLiGHTNiNGzZ 7 лет назад +1

    Awesome tips

  • @antares1233062
    @antares1233062 11 лет назад

    Thanks for the Great video! its awesome!

  • @mohammedlaymon9681
    @mohammedlaymon9681 9 лет назад +1

    Many thanks Mr.Brain, very nice and clear presentation. My greeting to your good self and to every expert who transfer his experience to all mankind.

  • @SurpriseGuest1
    @SurpriseGuest1 8 лет назад +4

    Best investment I ever made was buying his course. I got DVDs mp3s and A massive folder to guide me through the learning process! Cheers Bri!

    • @roomoo31
      @roomoo31 5 лет назад +1

      If you don't mind me asking some questions. What program did you get exactly? How did it help you?

  • @coachDrRabin
    @coachDrRabin 3 месяца назад

    It was good. Thank you

  • @supermanhiya1
    @supermanhiya1 9 лет назад

    stunning.. it help me a lot. thanks sir :)

  • @norvusordoseclorum
    @norvusordoseclorum 5 лет назад

    This guy is totally brilliant and efficient

  • @isaccnewton100
    @isaccnewton100 10 лет назад

    I applaud you Brian! It is obvious this is not your best work, but you continue to be of service to sales staff like myself and others. Thank you very much! I hope your character matches your persona because your presence and legacy are truly remarkable. Your friend, John.

  • @Justic3h
    @Justic3h 10 лет назад

    good material

  • @skionen1781
    @skionen1781 9 лет назад

    Excellent!! Stuff

  • @RealEstateRadioTV-SA
    @RealEstateRadioTV-SA 5 лет назад

    Thank you
    Regards
    Gaven Malope
    Johannesburg / Sandton
    South Africa

  • @bayangnelson
    @bayangnelson 3 дня назад

    nice 👍👍👍 very informative

  • @talkingagentsuccesswjoseph9901
    @talkingagentsuccesswjoseph9901 5 лет назад

    Old School. ❤️ it

  • @damightyadvisor
    @damightyadvisor 7 лет назад

    Pomona California's finest, Brian Tracy!

  • @ChristophProbst
    @ChristophProbst 6 лет назад +4

    The timeshare presenter told me the line that most people in my situation felt the same way, but now they're our best customers. My response was that I agree - timeshares are great for some people, just not for me.

    • @DrHouse888
      @DrHouse888 4 года назад

      How did they respond?

  • @leylablack8516
    @leylablack8516 11 лет назад +1

    Actually I would love to know who is this lovely genuine person doing this video... I don't care about background ..

  • @prabeeda
    @prabeeda 5 лет назад

    very useful

  • @PauloNideck
    @PauloNideck 9 лет назад +11

    Best in the industry

  • @brotherschannel9810
    @brotherschannel9810 6 лет назад

    wonderful

  • @gudmundurrafngeirdalbragas1513
    @gudmundurrafngeirdalbragas1513 5 лет назад +1

    That was pretty amazing Brian. I make about 25 sales per week, 100 a month and 1.000 a year and for more than a decade but I’ve never known how to deal with objections. Thank you!

  • @youcantoopagelk
    @youcantoopagelk 5 лет назад

    Thank you 🇱🇰

  • @therisingsalesprofessional1136
    @therisingsalesprofessional1136 7 лет назад

    Nice one

  • @NafissaShireen
    @NafissaShireen 5 лет назад +2

    Thanks for the great points about handling sales objections. I have another angle on handling the "I Can't Afford it" excuse in my latest video.

  • @abrahamjohn223
    @abrahamjohn223 3 года назад

    Great video! I loved it! And there is another guy called Donnie Boivin who also publish such videos that his real-life experience from struggling to becoming a successful person in his own life.

  • @baremysoul4u
    @baremysoul4u 7 лет назад +1

    identifying which set of objections the customer is giving so you can test the close

  • @maheshsataminternalpeace3905
    @maheshsataminternalpeace3905 5 лет назад

    Mind blowing

  • @ArmandoOrtegaM
    @ArmandoOrtegaM 7 лет назад

    AAAAH, Y pensar que Brian y yo trabajamos, a distancia, con la misma empresa vendiendo papel carbón de alta calidad que usaba tinta líquida en vez de carbón. CÓMO HAN PASADO LOS AÑOS.

  • @kebolokilemorubisi5829
    @kebolokilemorubisi5829 8 лет назад

    Mr Brian.
    How does one handle an objection at a closure script. For example. You've managed to answer your client's objections from the beginning of a pitch. All 3 objections, he then gives you his banking details, including his account number but when it comes to closure he says he's not interested and has financial problems.
    Bear in mind I then did the financial OB and explained more about our product. How do you continue convincing him without now sounding desperate?

  • @sheilabug.sheilasartworks3488
    @sheilabug.sheilasartworks3488 3 года назад

    you are my mentor

  • @alfiefallejo
    @alfiefallejo 8 лет назад +11

    Ask ask ask ask and ask questions

  • @ayushgupta5061
    @ayushgupta5061 7 лет назад +1

    hello sir!...i really love ur videos.....after graduation my first job is of sales application engineer and its going to be started 2 months from now...im pretty excited about it ...can u please suggest me some important skills which i must acquire in advance to stand out of my competitors .

    • @Kman.
      @Kman. 7 лет назад

      Guy...this video was made in 2012 1st off. 2ndly, I highly doubt he even has time to answer questions even if it was a current video. This guy is no light weight...search him out and his site, but your question is way too general to begin with for him to address by way of a RUclips comment.

    • @r.b.roberts9747
      @r.b.roberts9747 7 лет назад +1

      Hi Ayush!
      All the answers are in the videos. Just ask for what you want in search engine. For example: Brian Tracy-You Tube-Sales! -
      All you need on You Tube!. Yes! Brian Tracy is incredible!
      Also, Ayush. You know the sort of skills you need. You already know. That's why you're here! Dig in! That's your part of the deal!
      Great fortune with the job!

  • @dalcox3250
    @dalcox3250 2 года назад +1

    This only works with me if I want to buy a product/service. Whenever timeshare representatives call me, they usually get a so called experienced closer. I just let them talk in circles. The closer never closes the deal with me.

  • @vengpheng4017
    @vengpheng4017 5 лет назад

    Today I open RUclips look your video hear you talked is well

  • @dmitryisaev5955
    @dmitryisaev5955 9 лет назад +1

    Thank you, Brian! But what about price objection, when the client tenders the contract among several suppliers. What then?

    • @lorenmichaels9846
      @lorenmichaels9846 9 лет назад +4

      Dmitry Isaev Just say I would rather apologize once for what you feel to be a high price. Than a millions times for poor quality. Let me assure you this Product/service is going to work well for you. then just a quick bullet point about your service/product and move on.

    • @AlexG-wk3nh
      @AlexG-wk3nh 8 лет назад

      +Dmitry Isaev no one buys a price , they buy value, whats your USP? or VAP? you need to show why they should do business with you, they time they will save ect

  • @finfan7
    @finfan7 11 лет назад

    I'm not a salesman. You asked why they couldn't let the product sell itself. I gave you the actual reason. I didn't say it was wrong or right in any moral sense. Whether they should be doing it is an entirely different matter from why they do it.

  • @mfpa1733
    @mfpa1733 2 года назад

    THANKS, A LOT. I'M TRYING TO FIGURE OUT THE STAIRS HAHAHA.

  • @manjoeshar
    @manjoeshar 7 лет назад

    How we can handle the objection when we sell holiday Products, which are costly in Network Marketing?

  • @SideEffectsmusic
    @SideEffectsmusic 5 лет назад +1

    Is it okay to interrupt in a cold call when they're trying to shut it down? I have tried to train myself to let the customer speak until they are done, so I can overcome their objection in a non-confrontational way after I have pretended to listen to them. Or I have listened to them. But the problem with that is, I feel like they think they are winning. They ramble on until saying okay thank you. They just give you a bunch of negative feedback. If I wait to overcome the objection, the objections keep piling up, until they say but thank you goodbye. So sometimes I feel like I have to interrupt them.
    What do you think about this?

    • @joyceadena
      @joyceadena 2 года назад

      My manager does that so be wise

  • @dannydonaire9714
    @dannydonaire9714 7 лет назад

    brian I feel I running out of prospect what im gonna do

  • @HanlinSG
    @HanlinSG 10 лет назад

    I need to say that this video is indeed useful. I actually don't like this guy since most of his videos are talking crap. But this is a very useful one.

  • @mahiraskirata
    @mahiraskirata 11 лет назад

    How can these techniques be adapted to job interviews?

  • @aishikgupta
    @aishikgupta 3 года назад

    1.) Unspoken Objections
    2.) Excuses
    3.) Malicious
    4.) Request For Information
    5.) Show Off Objection
    6.) Subjective/Personal Objections
    7.) Objective/Factual Objections
    8.) Sales Resistance
    10.) Last Ditch Objection