Closing the Sale: 9 Common Objections

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  • Опубликовано: 14 май 2024
  • If you are a salesperson, you know that a difficult barrier in sales is overcoming customer objections. Watch this video to learn how to respond to customer objections and use listening skills to increase your sales. bit.ly/29hhAOj
    Master the art of closing the sales gap and converting prospects into buyers with the link above.
    ___________________
    Learn more:
    Give me a follow on Clubhouse! @briantracy - see you there!
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Комментарии • 237

  • @serbaserbi526
    @serbaserbi526 2 года назад +10

    The only salesman guru that I found so humble and treat the prospect repectfully. The kind of the presentation I want to imitate.

  • @itsmelancevee
    @itsmelancevee 3 года назад +76

    Rebuttal: That's alright. Most people in your situation felt the same way when I first call on them but now they have become our best customers and they recommend us to their friends and family.

  • @baremysoul4u
    @baremysoul4u 7 лет назад +270

    9 categories of objections.
    1. silent
    2. excuses
    3. malicious
    4. request for info
    5. show off
    6. subjective/personal
    7. objective/factual*
    8. Sales resistance
    9. last ditch

  • @Shanshan19811
    @Shanshan19811 2 года назад +10

    These are the best "overcoming sales objections" advice that I have ever received that I will be using to prepare for my upcoming interview. Thank you Mr. Tracy!

  • @latingurrr88
    @latingurrr88 7 лет назад +2

    I love that you provide clear solutions that are simple and diverse.

  • @emiliopeire621
    @emiliopeire621 11 лет назад +1

    Brilliant as usual, Mr Tracy. These are not just objection handling techniques for selling situations, they are communication skills that are transferable to any role or situation where you would like to bring someone around to your way of thinking.

  • @sparklespeech9674
    @sparklespeech9674 Год назад +2

    I find your teachings very practical. And they've helped me a lot. Thank you so much, Mr Tracy!

  • @Alicks112
    @Alicks112 7 лет назад

    thank you so much for your videos. Your lessons have greatly enhanced my sales, relationships, and overall confidence. I cannot thank you enough!

  • @ClosngSecretsReveald
    @ClosngSecretsReveald 10 лет назад +57

    Brian is the best teacher in overcoming objections. I've learned so much from him. Listen to everything you can by Brian. He is one of the best!

    • @younggrinch2826
      @younggrinch2826 2 года назад +1

      Ya I’m sure he sells dictionaries just fime

  • @baremysoul4u
    @baremysoul4u 7 лет назад +2

    Brian Tracy, another great one I recall from sales training at beginning of my career.

  • @samscott2661
    @samscott2661 8 лет назад +8

    Brian Tracy, simply the best!

  • @shondtel
    @shondtel 10 лет назад +2

    Great video never knew any of these terms coming out the box with my eyes wide open hungry to learn more!

  • @joecolling1919
    @joecolling1919 7 лет назад

    I like your professionalism, Brian Tracy. Many marketers think they have to act obnoxious and swear to get people to listen to them, but not you. I like that. Thanks for the video.

  • @SideEffectsmusic
    @SideEffectsmusic 5 лет назад +2

    I like it! Some of the best calm and collected tips I've heard in awhile. Seems like it comes from a wise experienced point of view. I like this insight.

  • @claudes.whitacre1241
    @claudes.whitacre1241 10 лет назад +14

    Always been a big fan of Brian Tracy. I've listened to his training tapes for years. Solid sales training from a master salesman.

    • @daveysmeets5493
      @daveysmeets5493 10 лет назад +3

      What tapes helped you the most? I preferred Psychology of selling.

    • @dannywmeeks
      @dannywmeeks 10 лет назад +2

      Davey Smeets I loved the Psychology Of Selling series! I listened to it so many times back in the early 90's that I decided to quit my regular job and sell cars! Did pretty darn good, too! Great sales training all around from BT!

    • @daveysmeets5493
      @daveysmeets5493 10 лет назад +3

      Danny Meeks, Yeah i just started working for myself a year ago in salses. Not only in the 90s it was a great book, it helped me learn alot more about sales. Its gold!! :-)

    • @skionen1781
      @skionen1781 9 лет назад +2

      Me too, I have all his books

  • @imadovish
    @imadovish 7 лет назад +2

    WOW!
    VERY THOROUGH AND HELPFUL TIPS. THANKS A MILLION

  • @baremysoul4u
    @baremysoul4u 7 лет назад +1

    This is excellent! Thank you Brian Tracy!

  • @exterMEnator83
    @exterMEnator83 3 года назад

    What a master sales man
    Thank you for not being selfish and helping us sales people

  • @josephfreemanattah6639
    @josephfreemanattah6639 4 года назад

    Your online tutorials are super unique and very useful to every business minded person. Thanks!

  • @aandretrain5089
    @aandretrain5089 7 лет назад

    This material is outstanding. Thank you Brian. You have it going on!

  • @raymondhenri866
    @raymondhenri866 11 лет назад

    Brian T .:
    You are concise, clear and insightful.

  • @victoriatung4735
    @victoriatung4735 8 лет назад +15

    Thank you Brian for these wonderful tips in closing a sales. If the product is good and great reviews it needs to be very well researched about price and use the 5 sales conversation steps: 1) Introduction (Icebreaker) 2) Short Story (Qualify you and the customer) 3) Presentation of product (not overly long) but good sales pitch 4) Closing (9 Common Objections and Closing the Sale) 5) REHASH I used to do sales representative for 4 years for events and marketing. I am looking to go back into Sales and Customer service representative for Events and Marketing. Your video is extremely helpful, I truly appreciate your help in showing us how to close the sale. You are an excellent teacher!

    • @TraderMigs
      @TraderMigs 8 лет назад

      Hi ☺😊😃 Have you ever considered taking on network marketing/direct sales?

  • @everydayrealizations1510
    @everydayrealizations1510 3 года назад

    This is just perfect! thanks for the tips Brian!

  • @stlouiswholesalerealestate
    @stlouiswholesalerealestate 6 лет назад +1

    Brian Tracy is phenomenal! Thanks!

  • @cgraf83
    @cgraf83 11 лет назад +1

    You are an absolute gun Brian Tracy. I love your work, and reading your books !

  • @Gspotje
    @Gspotje 10 лет назад +1

    Hi thanks for making this vid, I see a bunch of guys saying they know it better, dissagree or promote their own sites here. Now i think all have their own skills that work for them, and the fact that u share ur ways in this nice video deserves respect. At least i've got some helpfull tips and tested them on my clients and I can confirm they work! Thanks to u ive got my double bonus. Keep on doing the good work!

  • @abdullahmugadimi6060
    @abdullahmugadimi6060 5 лет назад

    Thanks Mr. Brian Tracy for this valuable information

  • @Insidious969
    @Insidious969 6 лет назад +31

    This man is so smooth :D

  • @M3T4L4L1FE
    @M3T4L4L1FE 8 лет назад

    about ten times watched. i really like this information. thank you

  • @AlenMayer
    @AlenMayer 10 лет назад

    Thank you! A clear distinction needs to be made between a genuine objection versus excuses and postponements.

  • @lynmadelle820
    @lynmadelle820 10 лет назад

    Thanks Sir Brian Tracey...this so helpful as im trying to learn this field selling..God Bless

  • @lian7217
    @lian7217 6 лет назад

    u sound so kind and calm..that helps a lot, too!!!!thanks for helping me in 2018.haha

  • @MissDoktor
    @MissDoktor 2 года назад

    Omg, this is such a gold mine! Thank you!

  • @contactsarb1
    @contactsarb1 7 лет назад +1

    vary much valid points to make the prospect center point.

  • @leylablack8516
    @leylablack8516 11 лет назад

    I just want to say... How clear and true and straightforward this message o

  • @kennethroivillanueva
    @kennethroivillanueva 10 лет назад

    Gonna have our mock sales pitch tomorrow...Thanks! this is really helpful :)

  • @leylablack8516
    @leylablack8516 11 лет назад

    Anyway, got distracted ..this video is so true .. World of sale is such a complex.. But honestly I find that these points are amazingly true.. I am simple person in sales but I have com across through every single situation described in this video and I totally 100% agree. Thank you for sharing..

  • @imadovish
    @imadovish 7 лет назад +42

    The 9 categories of objections that Mr. Brian Tracy discussed in this video:
    1. silent
    2. excuses
    3. malicious scaffolding
    4. request information
    5. show off
    6. subjective / personal
    7. objective
    8. sales resistance
    9. last ditch / hesitant
    The answer to them all is to ✪ ASK OPEN-ENDED QUESTIONS AND GAIN THEIR TRUST.
    #sales
    #closing_sales

  • @BrianConway
    @BrianConway 10 лет назад +3

    There's definite value in recognizing different objection types. It doesn't necessarily mean these are underhand tactics, like some people seem to think, but more about making sure you satisfy your prospects questions and concerns to their satisfaction.

  • @mohammedlaymon9681
    @mohammedlaymon9681 9 лет назад +1

    Many thanks Mr.Brain, very nice and clear presentation. My greeting to your good self and to every expert who transfer his experience to all mankind.

  • @barbjoseph6257
    @barbjoseph6257 9 лет назад

    wow - what an amazing video - thanks Brian

  • @RenataSzijj
    @RenataSzijj 8 лет назад +1

    Brian you are awesome and you are dead on. Thank you

  • @yvonnedonel5759
    @yvonnedonel5759 8 лет назад

    awesome advice, thank you

  • @sanydreik
    @sanydreik 9 лет назад

    Thank you Brian. You are great.

  • @brianndelphine33
    @brianndelphine33 8 лет назад

    very good ! I will apply all this rules from now on. lets see.

  • @gsogso3444
    @gsogso3444 3 года назад

    Omg. ..thank you Sir.. you are the Best in here. I shared this video with my Brother...but I think I will use some of your advice as well

  • @davereyesdavereyes6192
    @davereyesdavereyes6192 6 лет назад

    i love this, i helps me alot, THANK YOU.. M

  • @LucyLu98
    @LucyLu98 8 лет назад +3

    This is super useful. Wonderful video!!

  • @ShachenaGibbs
    @ShachenaGibbs 9 лет назад

    I really love these tips strategies.

  • @lizstartupfounderpvt
    @lizstartupfounderpvt 6 лет назад

    Mr. Tracy is the best!💞

  • @allison447
    @allison447 11 лет назад

    good points. Brian - might I add that you would make millions helping read kids books at bedtime. The comforting voice was like a new recliner and a violinist near a sandy beach! Parents everywhere need you.

  • @G2Bindia
    @G2Bindia 5 лет назад

    Thanks; Very nicely explained

  • @mrami702
    @mrami702 2 года назад

    Thank you, very much Brian !

  • @godisgoodallthetime6097
    @godisgoodallthetime6097 3 года назад

    very good very straigth to the point but detailed enough

  • @SurpriseGuest1
    @SurpriseGuest1 8 лет назад +4

    Best investment I ever made was buying his course. I got DVDs mp3s and A massive folder to guide me through the learning process! Cheers Bri!

    • @roomoo31
      @roomoo31 5 лет назад +1

      If you don't mind me asking some questions. What program did you get exactly? How did it help you?

  • @isaccnewton100
    @isaccnewton100 10 лет назад

    I applaud you Brian! It is obvious this is not your best work, but you continue to be of service to sales staff like myself and others. Thank you very much! I hope your character matches your persona because your presence and legacy are truly remarkable. Your friend, John.

  • @supermanhiya1
    @supermanhiya1 9 лет назад

    stunning.. it help me a lot. thanks sir :)

  • @antares1233062
    @antares1233062 11 лет назад

    Thanks for the Great video! its awesome!

  • @vicentehennep2521
    @vicentehennep2521 7 лет назад

    Thank You!

  • @heru-deshet359
    @heru-deshet359 8 лет назад +1

    I loved this!

  • @bebelyngabinete8079
    @bebelyngabinete8079 2 года назад

    Perfect Thanks its a big help

  • @norvusordoseclorum
    @norvusordoseclorum 4 года назад

    This guy is totally brilliant and efficient

  • @ZzLiGHTNiNGzZ
    @ZzLiGHTNiNGzZ 7 лет назад +1

    Awesome tips

  • @abrahamjohn223
    @abrahamjohn223 3 года назад

    Great video! I loved it! And there is another guy called Donnie Boivin who also publish such videos that his real-life experience from struggling to becoming a successful person in his own life.

  • @PauloNideck
    @PauloNideck 9 лет назад +11

    Best in the industry

  • @RealEstateRadioTV-SA
    @RealEstateRadioTV-SA 5 лет назад

    Thank you
    Regards
    Gaven Malope
    Johannesburg / Sandton
    South Africa

  • @NafissaShireen
    @NafissaShireen 5 лет назад +2

    Thanks for the great points about handling sales objections. I have another angle on handling the "I Can't Afford it" excuse in my latest video.

  • @AlexG-wk3nh
    @AlexG-wk3nh 8 лет назад +7

    I love his hand movements

    • @jonbulack2247
      @jonbulack2247 7 лет назад

      I'm very partial to his rapid sideways wobbles. Combined with his hand gestures, I could watch this guy all day!

    • @poppyrisen5606
      @poppyrisen5606 5 лет назад

      haha that was so cute

  • @damightyadvisor
    @damightyadvisor 7 лет назад

    Pomona California's finest, Brian Tracy!

  • @skionen1781
    @skionen1781 9 лет назад

    Excellent!! Stuff

  • @Justic3h
    @Justic3h 10 лет назад

    good material

  • @leylablack8516
    @leylablack8516 11 лет назад +1

    Actually I would love to know who is this lovely genuine person doing this video... I don't care about background ..

  • @AuthenticSelfGrowth
    @AuthenticSelfGrowth 8 лет назад +75

    The tips from this man are going to make me obscene amounts of cash. Thanks Brian!

    • @oopalonga
      @oopalonga 8 лет назад +1

      +Amar Zing (Amarzing) obscene eh?

    • @RyanSan89
      @RyanSan89 8 лет назад +1

      +oopalonga Don't doubt him. You can achieve lots through Mr. Tracy

    • @oopalonga
      @oopalonga 8 лет назад

      Ryan P . . .

    • @brodusburch4924
      @brodusburch4924 8 лет назад

      0

    • @moawdi4810
      @moawdi4810 7 лет назад +2

      How much cash you'd make?

  • @gudmundurrafngeirdalbragas1513
    @gudmundurrafngeirdalbragas1513 5 лет назад +1

    That was pretty amazing Brian. I make about 25 sales per week, 100 a month and 1.000 a year and for more than a decade but I’ve never known how to deal with objections. Thank you!

  • @coachDrRabin
    @coachDrRabin 2 месяца назад

    It was good. Thank you

  • @youcantoopagelk
    @youcantoopagelk 4 года назад

    Thank you 🇱🇰

  • @vengpheng4017
    @vengpheng4017 5 лет назад

    Today I open RUclips look your video hear you talked is well

  • @brotherschannel9810
    @brotherschannel9810 6 лет назад

    wonderful

  • @therisingsalesprofessional1136
    @therisingsalesprofessional1136 7 лет назад

    Nice one

  • @talkingagentsuccesswjoseph9901
    @talkingagentsuccesswjoseph9901 5 лет назад

    Old School. ❤️ it

  • @prabeeda
    @prabeeda 5 лет назад

    very useful

  • @alfiefallejo
    @alfiefallejo 8 лет назад +11

    Ask ask ask ask and ask questions

  • @kebolokilemorubisi5829
    @kebolokilemorubisi5829 7 лет назад

    Mr Brian.
    How does one handle an objection at a closure script. For example. You've managed to answer your client's objections from the beginning of a pitch. All 3 objections, he then gives you his banking details, including his account number but when it comes to closure he says he's not interested and has financial problems.
    Bear in mind I then did the financial OB and explained more about our product. How do you continue convincing him without now sounding desperate?

  • @maheshsataminternalpeace3905
    @maheshsataminternalpeace3905 4 года назад

    Mind blowing

  • @ArmandoOrtegaM
    @ArmandoOrtegaM 7 лет назад

    AAAAH, Y pensar que Brian y yo trabajamos, a distancia, con la misma empresa vendiendo papel carbón de alta calidad que usaba tinta líquida en vez de carbón. CÓMO HAN PASADO LOS AÑOS.

  • @baremysoul4u
    @baremysoul4u 7 лет назад +1

    identifying which set of objections the customer is giving so you can test the close

  • @sheilabug.sheilasartworks3488
    @sheilabug.sheilasartworks3488 3 года назад

    you are my mentor

  • @dannydonaire9714
    @dannydonaire9714 7 лет назад

    brian I feel I running out of prospect what im gonna do

  • @ayushgupta5061
    @ayushgupta5061 7 лет назад +1

    hello sir!...i really love ur videos.....after graduation my first job is of sales application engineer and its going to be started 2 months from now...im pretty excited about it ...can u please suggest me some important skills which i must acquire in advance to stand out of my competitors .

    • @Kman.
      @Kman. 7 лет назад

      Guy...this video was made in 2012 1st off. 2ndly, I highly doubt he even has time to answer questions even if it was a current video. This guy is no light weight...search him out and his site, but your question is way too general to begin with for him to address by way of a RUclips comment.

    • @r.b.roberts9747
      @r.b.roberts9747 7 лет назад +1

      Hi Ayush!
      All the answers are in the videos. Just ask for what you want in search engine. For example: Brian Tracy-You Tube-Sales! -
      All you need on You Tube!. Yes! Brian Tracy is incredible!
      Also, Ayush. You know the sort of skills you need. You already know. That's why you're here! Dig in! That's your part of the deal!
      Great fortune with the job!

  • @mfpa1733
    @mfpa1733 2 года назад

    THANKS, A LOT. I'M TRYING TO FIGURE OUT THE STAIRS HAHAHA.

  • @ChristophProbst
    @ChristophProbst 6 лет назад +4

    The timeshare presenter told me the line that most people in my situation felt the same way, but now they're our best customers. My response was that I agree - timeshares are great for some people, just not for me.

    • @DrHouse888
      @DrHouse888 4 года назад

      How did they respond?

  • @dmitryisaev5955
    @dmitryisaev5955 9 лет назад +1

    Thank you, Brian! But what about price objection, when the client tenders the contract among several suppliers. What then?

    • @lorenmichaels9846
      @lorenmichaels9846 9 лет назад +4

      Dmitry Isaev Just say I would rather apologize once for what you feel to be a high price. Than a millions times for poor quality. Let me assure you this Product/service is going to work well for you. then just a quick bullet point about your service/product and move on.

    • @AlexG-wk3nh
      @AlexG-wk3nh 8 лет назад

      +Dmitry Isaev no one buys a price , they buy value, whats your USP? or VAP? you need to show why they should do business with you, they time they will save ect

  • @HanlinSG
    @HanlinSG 10 лет назад

    I need to say that this video is indeed useful. I actually don't like this guy since most of his videos are talking crap. But this is a very useful one.

  • @mahiraskirata
    @mahiraskirata 11 лет назад

    How can these techniques be adapted to job interviews?

  • @manjoeshar
    @manjoeshar 7 лет назад

    How we can handle the objection when we sell holiday Products, which are costly in Network Marketing?

  • @baremysoul4u
    @baremysoul4u 7 лет назад +1

    if I make sure to hear out and discover each objection the customer/guest has and then ask...
    So what I'm hearing from you is that the only thing preventing you from moving forward today is x, y, z....is that correct?
    customer agrees
    is there anything else preventing you from moving forward with this today?
    no, that's the sum of it
    now, I have full list of objections and can reply and Taylor fit my rebuttals thereby eliminating all reasons and close the deal.

  • @dalcox3250
    @dalcox3250 2 года назад +1

    This only works with me if I want to buy a product/service. Whenever timeshare representatives call me, they usually get a so called experienced closer. I just let them talk in circles. The closer never closes the deal with me.

  • @finfan7
    @finfan7 11 лет назад

    It's a matter of numbers. If a company makes a good product and because of it gets, for instance, $10,000 in sales at some location, the application of basic sales techniques can increase that number. Amounts vary depending on the field, but let's just say it's 20% for simple math. In that case, they could make an extra $2,000 for zero extra cost. If you had a way that you could increase your paycheck without actually having to put out any money, you'd do it too.

  • @thirteenpetals5460
    @thirteenpetals5460 7 лет назад

    hi there Brian, im having problem for which my prospects always compare our company services fee are more expensive than our major competitor's. i tried to tell them the quality of services that we delivered, but still, they want to go for a economical price. and we are losing our prospects and client due to this. can u help me? thanks !

    • @BrianTracyOfficial
      @BrianTracyOfficial  7 лет назад +6

      Are you able to offer different packages for your services to meet your competitors prices? Another route is to get your clients to give you testimonials and post reviews. This will show your exceptional value over the work of your competitors.

    • @thirteenpetals5460
      @thirteenpetals5460 7 лет назад +1

      thank you Brian ! i raised your idea to my superior and they liked it. thank you so much !

  • @smooth235
    @smooth235 11 лет назад

    I think you're a salesman lol.. I am intrigued!!