7 Most Common Sales Objections (And How To Overcome Them)
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- Опубликовано: 9 июн 2024
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There are so many things that we can be doing both at the beginning, and the end of sales calls to both avoid these situations and to help overcome them. What this video is going to do is I'm going to show you the seven most common sales objections and how to overcome them.
Objection one: your price is too high. If you've been in sales for any length of time and you're not the Walmart of organizations, you've probably heard this objection for, and the price is all about perceived value. So the way we avoid this objection in the first place is by focusing on the real value that our service provides to the prospect, so that way price is some.
Objection two: I need to think about it. This is an easy objection to avoid in the first place by merely again making sure that you're establishing enough value and also that you are understanding their decision-making process when you're creating enough value in the sale.
Objection three: I need to run this by so and so. I need to run this by my partner. I need to run this by my wife. I need to run this by my team. Anytime you hear I need to run this by and you weren't expecting it you have done something wrong in the sale because you absolutely should have understood this when you were in the discovery phase.
Objection four: I can't afford it. I can't afford it. We've probably all heard this before again if we've been in selling for long enough, we've heard this button enough times before you're going to see this pattern over and over again. First of all, if you hear that and that's surprising you; it means that you didn't do a good enough job up front to create the value in the sale.
Objection five: we're already working with someone else. This now is a little bit different from some of the other objections. Presumably, this would have come pretty early in the sales conversation as opposed to a lot of these objections which we talked about which are a little bit later right so early on we've all probably heard this before, you know, we're working with someone else, and they're doing your job.
Objection six: we don't have the budget. Now again, we've talked about that. I can't afford it conversation. We don't have the budget is a more beta be specific kind of objection. But again, this should be something that we should be dealing with up front. If you have presented Your solution and you're getting two we don't have the budget you've done something wrong. Period we should always know that this is coming and so during the budget phase of Discovery. We should be talking about budget asking questions like Gary tell me do you have a budget for this kind of a project and if they say no we don't have the budget and you say okay.
Objection seven: I'm too busy right now. This is a widespread objection again; you should be dealing with this early on in the conversation that should never be happening after we have to be showing the value throughout the sale.
There are the seven most common sales objections and how to overcome them and if you enjoyed this video that an awesome free training on the data-driven approach to help you crush your sales goals click right here to get registered instantly. Seriously. Just click right here. This is an in-depth training that will help you close more sales at higher prices while generating more meetings.
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Be sure to register for my free training on, "The Formula to Closing More Deals without Price Pushback, 'Think-It-Overs' or Ghosting" salesinsightslab.com/training/
This guy is really good at sales . He’s smooth and in control without coming off as pushy
This is literally the BEST freaking video for how to diplomatically and respectfully handling communication within sales.
So so true
Yesss!
As a 29 year old failed artist at his first sales job at an rv dealership struggling to sell our tiny inventory after covid, this video was a sigh of relief. Like like like
How're you doing now?
We would like to hear back from you dude
This video is great! I've been in insurance sales for awhile and overcoming objections with wishy washy customers requires one to perform hypnosis. Most people already know what they are willing to listen to and willing to purchase. All of the mental gymnastics is just daunting.
Don't think of it as daunting. That's your first problem. You feel inconvenienced by the consumer. That will project onto them and make them even more uncomfortable. Simply say you hear what they're saying and repeating their features advantage and benefits
I love your training videos man. I am in real estate now and have losing prospects all along not knowing what the heck is wrong with me
Awesome video, Boss!
What’s really great about this video on responding to sales objections is that it tells you how to avoid them in the first place.
Now the famous one is: I am going to get back to you when Covid is over!:)))
What works to counterattack this
@@JasonfromMinnesota Depends on your business, but I'm into b2b and I'd say now is the time to make this investment(purchase). to better position yourself when it's over.
@@alrickrock1828 same!
@@sarahcarr7343 Nice..what field you're in? I'm in digital marketing
@@alrickrock1828 I went from door to door solar panel sales to GoDaddy social media marketing to now predominately helping Real Estate Agents with their marketing strategy we do direct mailing and digital
Great video!! I love the detail without being specific to an LOB. Real focus on the customer mindset and being confident in what you say. Love it!
I know that, as a buyer, I feel distrustful when people not working with fixed documented prices ask me upfront about my budget. In my experience, they assume I understate what I can afford and raise prices beyond what it would have been otherwise.
Given my experience, I feel uncertain how to prevent buyers feel the way I have felt. The only thing I could imagine is having prices printed beforehand.
Happy for suggestions.
This is GOLD! Thank you so much - I work at a modeling agency and I enroll prospects into the modeling and acting classes if they do not have experience. All week I call and make the appointments (not cold calls). My problem lately is getting people to show up! Last Saturday I had 22 appointments with only 2 shows and I confirmed the day before that 12 were coming and they either cancelled or did not show. The biggest objections I hear at the appointment is "I can't afford it" or "I need to talk to my husband". We only ask for a deposit to secure their place in class, but sometimes its like pulling hair! Going to try some of these methods - again thanks so much!!!
I had a short time selling rainbow vacuum cleaners, they only showed to couples together..
I just started in sales after a long career as a technician. In my first week I’ve seen ALL of these objections. Such a helpful video
hows it going now man?? about to start as well after being a tech
What’s the update? Are you still in sales ?
amazing value in this video. definitely worth money but thank you for sharing it for free with us that need a little more help or a new to sales. I never looked at certain things as a sale but theres ALWAYS definitely a sale going on. maybe not money wise but you're always trying to sell someone on something. thanks for this definitely subscribed.
you really helped me tailor my sales game i really appreciate YOU Marc!!
Talking with this man must be gold
Thanx Marc wayshak I've been studying alot about your concepts and how you word a conversation to create a result, brilliant stuff Marc thanx very much really valuable information cheers,
Love it brother, starting my sales journey in the music industry, glad a buddy recommended me this video, cheers!
Thanks so much for the inside info into the psychology of sales...I'll definitely be more prepared for the attempts to dismantle my objections 😉
Thanks ! Been looking for this for awhile
Love this video! was really helpful.
The "I need to run this by" part was very enlightening for me. Thanks!
As a customer if I told someone I'm too busy right now, and they come back with "why/help me understand...?" That would piss me off a lot. Silly tactic.
Thank you for the tips and tricks. You are doing great job.
Very Good Content I really enjoy watching all of your videos. They are so inspiring and educational
This tips are💣💣💣🔥, thank you Marc!
Great
great info. I'm learning all the objections right now to launch in insurance sales. Thanks!
Great tips, Marc. Thank you!
This guy is definitely underrated. Thanks!
Amazing video, value pack. Thank you
I'd buy anything from this dude. He's smokin'
Great video a metric ton of value you got a subscriber
I really liked it, thanks Marc
great insights Marc!!!!!
Very helpful! Thank you
Awesome. Thank you very much!
Nice video. Very Insightful. Motivating for Life Insurance business. Thank you all the way from India.
Nice video. The most common objections that we hear are the phrases, It's not for us, and, We'll revert back if our situation changes. How would you respond to each of those?
Thanks for getting to the point and not having a bunch of fluff.
Dang. Well I need to rehearse a ton to possess this level of confidence when I speak to prospects..
great video. i liked that you iterated how if these objections came, that we failed as a salesperson in the "discovery stage".
This is super great for salary negotiation.
Thankyou for this video sir 👍
This dude rocks. Great info.
Good tips !
Thank you for the great video! You mention that what we need to do is to acknowledge what they've said, their responses, and then dig into it, (their reasoning) deeper. Do you have some roll play examples of these situations? Audio or video of these sorts of client info meetings, pitch meetings, etc. The things that you say in these meetings as you "dig in" to get more information as to their intentions. Thank you !!
Very nice and subbed!
thanks sir you're the best
Thank you so much
Great video Marc. Strong beard also 🧔🏻
I'm good with most objections, and some of the tips that are shared here I have used, my challenge often is that they are in a hurry to end the phone call that I can't handle it, but sometimes it might be that they are really not interested, but I always try anyways
great video!
These impeccable insights shall prove instrumental as I embark on my new career as an exceptional Mercedes-Benz sales consultant. 😁 prove instrumental
Great content!!
Appreciated!
Awesome!
Wao this is a gold mine
Makes sense, totally understand.
Help me understand?
WHAT?!
great video
Great!!!
Can we have more videos about avoiding objections before we get them??
You got my sub
waoooggoood job....love from india
Everyone is a gangster until they say I'm not interested after everything you say 🤣
We receive quotes randomly, and customer expect a response quickly without giving you a chance to meet them, I wonder how these questions will work
What if your selling to a trained salesperson, or your own mother?
I wonder what percentage of sales come from long, drawn out discussions like these with a potential customer.
My most common objection when trying to find a need for a product that a client hasn't necessarily came to look for is "my wife/husband deals with that" and I'm still trying to work around it, any thoughts?
“Is it alright if we bring them here with us to discuss the value that our product offers?”
Iam working as a medical representative 16 years ago in Egypt and I really hope continue working in USA.
I am 39 years. Is there any chance
What if, when they say that the price is too high and I ask and "dig deeper" to find out why they might say that, they tell me a competitor is charging £100 less for the same/better products with the same level of service. Disqualify?
this would be the part where you prove that your product/service is better. You ask them how much they really know about the product and if they don't know much give as much information about the product and the company in order to instill as much confidence in you, the product, and the company. If you get to this point and they are confident in all three, you would get into the "It's not in my budget" objection and take it from there.
Good video. I like when i understand 100% of the words. You speak clear English. That means not native speakers will understand you.
makes totally sense, totally understand. help me understand lol
your competitor quote is much lesser then your proposal. How do I react to it. Kindly guide me
You can ask counter question something like this
Oh.. is it ? what sort of difference we are talking about ? i mean in %ge wise ?
This will make customer reply you and you can make out if he/she is bluffing or it is indeed less than what you have quoted. You as sales champ should know your competition as well.
Hope this helps 😊
@@chandubai Thanks chief. means a lot. This would really help me.
@@vikramathithan1432 you are welcome 😊
Is this a Sales Call? If I say "Yes". The customer immediately disconnects the call. How do I overcome this?
Prospect: Hello?
You: (low none excited voice) Hi John. I gotta be honest, this is actually a cold call, do you want to hang up? Or give me 30seconds and if you don't like what you hear, you just hang up? Sounds fair?
Prospects: Ok.
You: Blabla. John, that was 30seconds do you mind if we talk for just 1 more minute?
... About that, but there is much more to it. Just to give you an idea. Cheers.
When they ask, "Is this a sales call?" Answer back: "Hopefully not the kind you are used to." That will get them to step back mentally for a second and separates you from the crowd.
Liked a lot
Well damn, if that’s the first question you’re getting then you should prob reevaluate your initial approach when they answer your call.
My guess is you’re maybe sounding too much of a salesperson off the bat. Gotta eliminate that commission breathe my guy.
Tell them you haven't decided that they are a good fit for your product yet. So it's not a sales call yet.
You sound like Tony Robbins😀
That's tony brother
@@archiemegel1013 Hahahaha 😀
Didn't get the free ebook or the template after watching the 40 mins video.
I feel like if I say “why do you say that?” That they will just cuss me out and say “I don’t need to tell you that”
I just get scared of people being angry lol
Makes me feel like Jordan Belfort
8:05 mins prolly got the most info that you’ll need
It’s always a Karen 🙄 4:43
I freaking hate when they say "I need to think about it". Wtf is there to think about it lol
When you get I I need to think about it, agree, acknowledge and point out that when told that it tells me two things need to be addressed, 1. You are not interested ( if this is the case end of conversation ) 2.you are interested but just not sure, so mr. / Mrs prospect which it it for you? ( normally will say .... oh I’m interested but just not sure, ok so that tells me 3 things need to be discussed. Fit, Function, Finance....so ask is this a fit? (Yes ) would it help you Function better? ( yes ) ok so the only thing left to discuss is Finance. Let’s get you some finance options.... then close.
If you say “ what is there to think about ? “ you put them on the defensive .....
Larry Lewis love this! Heard it on Victor Antonio’s channel as well.
Mostly about money. If they can’t afford it they’re telling you they’re broke. How hard is that for you to understand. Pushing back saying ‘can u tell me more’ isn’t gonna change their situation it will just infuriate them.
Tony Robbins? Is that u?
how to handle when people say, "my paypal is not working"
Well if they really wanna buy your product or service then they should be looking at other options to do so. If they can’t come up with other avenues to get the service but they say they want it, then it’s more of a commitment issue & you most likely didn’t help them solve the real problem behind them wanting it in the first place.
1:00 your price is too high
how can this help in the fortnite travis scott burger concert
"Help me understand how your decision making process works" is far and along one of the dumbest questions anyone wants to hear when being sold
Objections?? Build value! Lol. There now you don't have to watch the video.
I love this shit !!!!!!
Fuckin’ customers
O
@UnintentionalASMR
This is why i dislike the sales position because this video is basically saying not to respect a customers decision. Most objections are a way of telling a salesman no but being nice about it. Now me i rather be honest and just flat out say I'm not interested and i expect that be the end of it. If a sales person than tries to overcome my rejection than I'm gonna get ugly cause at that point you're bothering me. I attempted to get a sales job but left right after training because i knew sales wasnt for me but i did learn one valuable gem. They told me that the product youre selling should sell itself! They didn't teach us about over coming objections, all they would have us do is demonstrate our product to the customer and they were confident that 9 times out of 10 the customer would buy it. If they said no then we would thank them for their time and leave.. yes it was door to door sales. And they only advertised by word of mouth. I get it though every company is different but i see alot of companies adopt the same kind of template. Sales is not for everyone that's for sure and i know that for a company to be successful they have to be able to sale their product but theres got to be a better way than to "overcome" objections. Just my 2 cents.
who wanna role play with me i’m trying to get better plz i’m just 18 and i’m doing sales😭
Karen is kinda hot 4:52
Sales has always felt so freaking manipulative and I hate it
Recreating Jordan Belfort content and labeling as your own, eh?
Anyone who’s new to sales “help me to understand why -” is a huge turnoff to anyone who’s even remotely familiar with how sales works. You can auto correct it to an open ended question of your choice to avoid people feeling icky about the sale. You should not have to ask a prospect this question directly, and if you do, you should at least try to use different words. This is my opinion but it’s the same for a lot of others I’ve had this discussion with.
Jesus Christ same generic responses from all these guys
Do you guys realize that teaching sales is nothing but teaching how to manipulate people?
Then why are you here 🤡
*no need to share with salespeople what I need to do/think/mull over*
I'm not interested in this video, why? Too much chit chatting and not getting to the point.
This job is about 7-9 thousand.
I can't afford that
Why?
I have no money and bad credit