I had my Hp for a couple of years but never did I calibrated it cause I didn't know. I only can use my laptop with the adapter plugged it so I brought a new battery and now I'm calibrating it. Thank you so much for this video.
Hi Tracy, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Just bought 2nd hand hp elitebook 1040 x360 g5 laptop and the battery is pretty bad, so I researched some solution and I found this link, omg it helped me a lot! Thank you!
@@hemanthroy1810I did exacly the same things like they said in the video. The only problem was that I had outdated “Diagnosis UEFI” (this thing is mentioned in the video) on my laptop, so i downloded this specific driver from HP sites. Hope this will help
@@hades07 charge it to 100% (99%) let it charge for like 3 hours (this notebook will go from 0 to 100% in 2,5h) and then start the calibration process and wait until complete discharge. Then you can recharge it to 100% without turning it on (the light next to the charging hole will be white when the Victus is completely charged) Hope it helps
I think HP has the best support. I just saw a notification that told me that my battery had to be calibrated, i didn’t knew what to do and this video exactly what to do!! Now my PC is perfectly working
Hi there, thanks for contacting HP! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - HP Social Media Tech Support
@@HPSupport Grettings! I have a HP elitebook 745 g5, and when I open the menu pressing f2 I don't see the same menu as in the video. The options that I can select are Memory test, Storage tests, hard drive check and language. I hope you see this message.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
It worked !! I have Hp Pavilion 14-bf100nx. Since long time, I wasn't able to successfully calibrate the battery. The battery that I replaced only lasted for one year, so now I have replaced another battery and was able to calibrate successfully with the help of the video !
@@bunny09_-_ i saw this on reddit for example if your battery drains pretty fast without running a game u can do this battery calibration then the laptop battery life goes from 1-2 hrs to 6-8 hrs and theres other examples for when u need do the battery calibration hope this helped i guess
Dear hp a lot of thanks to you I have tried many methods recommended by many youtubers but those didn't work but at last while scrolling I saw your video and I did it the same as you instructed. Now the issue is resolved. thank you from bottom of my ❤❤❤
Hi Abdullah, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
@@HPSupport i need help ASAP please. I completed the steps and now Im charging the Laptop. Its taking forever to fully charge. Its been in ambar light for 2 hours and change. Is this normal? Please help
Hi Varun, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
@@Defenceaspirantsadda8735 when laptop screen turns off automatically after calibration, don’t turn on the laptop, put the AC adapter, let your laptop charge till u see battery indicator lamp turns to white from orange(100%). Then you can turn on your laptop & check laptop battery percentage, mine was at 100% 🔋
Thanks for sharing the steps that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
My device HP- 15-bs147tu (this is the process of "manual calibration" for a new battery if it's been asked for you to do by HP support assistant) The video and the redirecting link actually helped me to manually calibrate my battery and here I'd drop the procedure which i followed so that i hope someone would find it useful someday... This note is just for someone's knowledge and no harm intended♥️🤙🏼 1st step - charge the battery to a 100% 2nd step - disconnect the AC adapter and turn off the laptop notebook 3rd step - Press the power on button and immediately keep pressing Esc button until a text on the screen notifies to take you to bios settings 4th step- press F2 to open the HP PC Hardware Diagnostics UEFI menu 5th step - select the language you want to proceed with if it prompts (Here i tested the battery from the "HP PC Hardware Diagnostics UEFI menu" which took me 2 mins to test before windows start up, so you can follow the steps from 6 to 10 if you want to do a battery test as i did orrrr proceed following the steps from step 11 onwards) 6th step - select component test from your cursor 7th step - click power 8th step - click battery 9th step - click on Run once (this test will end soon so that you can proceed with calibration procedure) 10th step - After passing the battery test ( which mine did) click on main menu 11th step - click on component test 12th step - click on memory (as mine didn't have the Hard drive option like in this video) 13th step - click on extensive test 14th step - click loop until error (this will drain your battery which you did charge for 100% to absolute zero percent and the only purpose of running this test for you is to make your battery drain ●TIP- The time for this process to end will depend on your type of notebook..mine was already was a stupid notebook which i know isnt the greatest therefore it took me around 2 hrs and 25 mins to completely shut down ) 15th step - Allow the battery to cool down at room temperature for about 6 hours ( you just gotta do it and thats how mine worked so movin on...) NOTE - DO NOT PLUG THE AC ADAPTER RIGHT AWAY WHEN YOUR LAPTOP RUN THE LOOP UNITL ERROR 16th step - After letting the laptop cool at room temp for 6 hours straight, go ahead and plug on you AC adapter (Don't switch on the laptop at this point just let it charge when it's still turned off) and charge the laptop to a 100 percent which you will observe when the LED indicator goes from amber to white 17th step - After charging to a 100% go ahead and turn on your PC which obviously will lead you to the welcome page and then to the Desktop/Homescreen 18th step - Hover the mouse pointer over the battery icon on your task bar to see the charge level of 100% and now unplug your laptop from AC adapter cause you no longer need it to be plugged in ( in my case i didn't observe the battery icon on my taskbar therefore i disconnected the AC adapter cause trouble isn't something new to me) 19th step - Click on HP support assistant icon and run battery check to observe whether it truly worked or not...well if it didn't just repeat the process and if your laptop still say you need to calibrate ask a friend or some authorized real dealer who's trustworthy to help you do it...and if both of you now struggle now um extremely sorry to say this but you might want to replace your battery. Side tip - Authorized HP batteries might cost you some money but if you are determined and know some this n that about laptops you might find a reasonably A++ grade for about 30$ Step 20 - thats it😋 just follow good battery maintenance practices to avoid the struggle of purchasing new batteries frequently Although, HP recommends you do calibrate your battery once every 2 to 3 months so you might have to do this again if your calibrating your battery manually... If any of you need clarifications about ["my explanation process"] let me know down below cheers♥️
I didn't notice from the hp article about waiting 6 hours after discharging so after my notebook discharged I immediately plugged the AC back in but removed it 3 minutes later (because I read the other comments about waiting so I reread the article from hp's website. It was late when I noticed it from yhe website). Will it affect my notebook's battery calibration?
@@polen7455 i don't think the effect is significant enough to it's performance immediately or like within 3 months or so but the reason as to why they ask us to keep something like 6hrs is cause the battery need some cooling time..as i said i don't think the effect is significant enough but it "might" have some minor differences in the long run..
Excuse me hp, my hp victus laptop battery got replaced under warranty one week ago. At starting my battery report showed that battery design capacity is 70 watt hour. But after one week my new battery design capacity shows 46 watt hour and battery backup also reduced to less than 2 hours. So what should I do now ? Does this callibration works ?
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Social Media Tech Support
Followed steps exactly. Also ran uefi battery calibration. HP battery check says battery needs to be calibrated. Hardware diagnostics says battery check cancelled. Thoughts?
+Jason Kieffer If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
@@HPSupport battery and ac adapter both seem to be working fine. I have attempted to calibrate the battery manually and using the UEFI multiple times. The diagnostics my machine allows me to run still tell me I need to calibrate the battery, The HP PC hardware diagnostics battery check always says cancelled.
@@yuxian2058 No I have not solved the problem. I have just ignored the problem because I have tried all calibration methods and all HP support suggestions (if you want to call them that). Nothing has helped or worked.
@Cinthia Tila no help no solution! still have same issue. battery does not last as long as it used to. keep laptop plugged in most of the time to avoid dealing with it
हम यह सुनकर खुश हैं कि यह काम कर रहा है! यदि आपको भविष्य में किसी भी मदद की आवश्यकता है, तो आप हमेशा हमारे पास वापस आ सकते हैं। एक मूल्यवान एचपी ग्राहक होने के लिए धन्यवाद। आपका दिन अदभुत रहे! चीयर्स! बीनू - सोशल मीडिया टेक सपोर्ट
After starting the test my computer fan started working and my laptop turned off in less than 1 min. Should I wait 5-6 hrs and then try to charge it for 3hrs?
Doing this right now. The critical-battery beeping is giving me anxiety. Moreover, HP 15 da series' F2 toolkit screen and options are a bit different. I need to manually trigger "looping" test. But, thanks for the video. It just gives the confidence that I need while trying to solve the problem the right/expected/approved way.
Hi Ahmet, thanks for contacting! Please let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
@@HPSupport Followed website directions step by step. I am happy that UEFI diagnostics utility was updateable without a single problem. Re-doing everything again. With the old utility and self-repeat of tests, the capacity went from 410mWh to 4140mWh. It's sad that this is happening after 2.5 years of purchase within 9 charge cycles. But it's also nice that you and other HP teams provide information on this matter which helps. Kudos.
@@HPSupport Problem solved-ish. 1) Installed official APP from Windows Store for Diagnostics. 2) Followed APP to download UEFI bootable Toolkit for Diagnostics. 3) Updated the factory toolkit with the downloaded software. 4) Followed your video. 5) Did it twice with 5.5 hours of rest in-between of charging and complete discharging. Result: Battery health jumped from 1% to 4% to 74% down to 73%. Probably whole battery chemistry is casually jiggled at this point. I'm happy that owner of the notebook, mom, won't get the boot alerts and fast battery depletion at this point until new units come to a local store. :) For those wanting metrics, on my unit it took 1.5hours to fully deplete and 2hours to fully charge with ~75% battery health. 10210U is a total wild CPU with Thermal Velocity Boost.
We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi Swati, thanks for contacting HP Global Social Media Support! I understand that you need to know whether after discharge, you should immediately charge it. I will do my best to assist you. After discharge, at least wait 5-6 hours before charging it again. Binu_HP Social Media Tech Support
How much time from beginning to end when just getting a replacement battery before you can use your computer? Please all the steps from inserting the replacement battery to being able to use your computer again, with aprox times for each task. Wondering if 1 day, example 2p.m. to 10 pm (then bed ) & using the computer next day ?
I’m glad I saw this. I had just plugged it back in but now I’ll unplug it and wait until after 5-6 hours. Hopefully it didn’t mess it up plugging it back in for a couple minutes after the battery was fully depleted?
Greetings HP! My Laptop 15s On Battery calibration, fully charged(100%) to the battery, but on calibrating the battery it shows 4 hours time but it noticed that connect the ac adapter if we need to calibrate the battery, Is it safe to connect ac power adapter to the laptop for 4 hours and my laptop also over heating 😥😭
Hello, I have HP Pavilion 15cc102TX, I got an SSD installed today, removed HDD, and replaced the battery. On pressing F2 the opions are not same as mentioned in video, there are only 4 options. I also installed the application for Hardware Diagnostic UEFI, even from the the component tool of power is CANCELLED (showing) to me. Kindly help.
Do I need to wait for 6 hours after fully discharging the battery or I can immediately plug in the cord to charge it again? It was mentioned in one of the HP support articles to wait for at least 6 hours after a full discharge.
I just got my battery for HP Pavilion power 15t replaced a few days ago. The battery holds up well as expected but whenever I charge, it doesn't go beyond 86% at which I get a message that the battery is not charging. I believe this is a calibration issue with my laptop. Will doing this help me solve the issue, if not what do I have to do to solve it?
Hello, I have purchased a brand new HP laptop (HP Pavillion 15 Intel core17 1165G7). The problem is, the battery remains constant after plugging the charger out. I was using it yesterday, it was 97% when i plugged out the charger, then i kept on using for 3 odd hours and then it remained the same 97% throughput and then suddenly turned off after 3-4 hours. How do i fix this? This is a brand new laptop so there should not be any issue.
This Still Works thankfully had to calibrate my battery recently and what i did after the test was wait 6 hours before charging and then wait a good three hours before turning the laptop back on i still had to run the battery check on the support assist to confirm it XD
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi Ethan, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video on your notebook to fix the battery issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support
+Marcelo Novoa thanks for reaching out! I understand that you are experiencing an issue with the battery of your notebook. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: hp.care/2ogofhe Let us know how it goes.
Hi Vivek, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
@@VIVEKTHESSCGUY Bhai mera laptop battery 85% se upar charge hi ni ho rha. Maine Hp se whatsapp se help liya hai chat ke through jese jese unhone bola wese kiya abhi caliberation ke liye laptop discharged kr liya hu same process ke through jesa video me btaya hai aur chat support bhi yhi krne bola. Bhai mai puch rha tha ki tumhara v same issue tha n ab thik hogya kya ??? Aur mera thik hoga ki nahi ?
I have a HP Omen 15 en0xxx (Ryzen 7 4800h/RTX 2060) and I've had battery problems for a while when playing games the battery drains and when it reaches around 60% you feel the performance go down a lot (never happened when I first got it) and power supply gets incredibly hot (I know they get hot, but this gets REAALLY hot...) I have reached out to HP numerous times and received no replies back and surprise surprise my warranty is about to run out in 12 days. Am I to buy a new battery or AC adapter? As I'd buy both but the AC adapters are quite expensive. Cheers.
Hi there, thanks for contacting! I understand that you are experiencing an issue with the battery of your notebook. I will do my best to assist you. Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm Binu - Social Media Tech Support
@@collier6725 Yes I done the test and it was absolutely pointless but I thought I'd give it a shot. My laptop has run out of warranty last week and HP have failed to help me take my unit to a certified repair centre they've just given me steps to go by, therefore I won't be going with HP again in future...
Hi! I purchased an HP Pavilion 15 cs3017tx last February. I was only able to use in July. Since then, I have been noticing the poor battery life of the notebook, lasting up to only 3-4.5 hrs of light browsing despite the advertisement of up to 12 hrs of light browsing and 8 hrs of media playback. I have already tried the process above, but I have seen no improvements. Is there anything I can do to improve the battery life? I purchased the laptop while I was on another country, so utilizing the warranty will be difficult.
Have the same problem too. Unfortunately, already out of warranty and quite disappoint with this as I like hp. My old Mac has a longer battery life then the hp
After battery completely discharge do i need wait for 6 hours before full charge? cos in video doesn`t advice this, but I saw web it says wait 6 hours before recharge :)
@@HPSupport Thank you very much for the answer 🙏 I thought battery callibration is a sort of maintenance for the battery. But from your answer, I now think it as a troubleshoot
It's been 2 months since I purchased an HP laptop and facing an issue with the battery. After charging my laptop to 100% it directly drops to 94% and later the battery discharges really fast with normal browsing. The battery for the model I purchased is supposed to last up to 9 hours and 45 minutes however it hardly lasts 4.5 hours with normal browsing. Kindly help.
Hello again! How will I know if the calibration process is done? My laptop will automatically shut down? Because what if the laptop shut down during the unfinished calibration process even if I fully charged it?
Hi Maraya, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in calibrating the battery. I will do my best to assist you. Please refer this document to know about testing and calibrating the battery: bit.ly/3IPudgP Binu_HP Social Media Tech Support
HI There is a problem in my laptop while using it ,having battery of 30% of charge it shutdowns automatically And my laptop does not charge upto 100 % any solution for this problem
+WASIM KHAN thanks for reaching out! I understand that you are experiencing an issue with the battery. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: hp.care/2ogofhe Let us know how it goes.
I have to run this on my 450 G7 notebook when prompted by the HP Support Assistant every few months... it works (although it takes hours to do it) and the prompt goes away... kind of clunky to have to go through all this... if only the HP Support Assistant could do it more easily. I never get this notice of the battery needing to be re-calibrated on my older 450 G1 notebook from the HP Support Assistant... Why not ? I actually tried the same procedure on my 450 G1 last year, and it screwed it up... I had to reinstall the OS System 10 to get it back to almost "normal"... I don't think I will ever attempt it again on that laptop !
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as it is prompting to calibrate the battery again. I will do my best to assist you. Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Binu - Social Media Tech Support
@@HPSupport I'm not having trouble... I've done it several times... the problem is finding the correct method again... I made a copy of this video to remind me next time... still wonder why my 450 G1 laptop does not require re-calibrating and why it got messed up when I attempted it !
Hi Samsung, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
@@HPSupport Well Thanks For support , but there a problem while Calibration on my HP Pavilion G6 -2000 , after just 2 min of starting Calibration my system automatically shuts down and then Restart attempts fail for 10 mins of time . My Laptop Does not start for that While.
I did not get Component Test as an option. I have BIOS version/date Insyde F.21, 10/27/2016..... I only got 4 options: Hard Drive, Memory, Language, Exit
@@facts_only2526 ... No, I don't think so. It's just that mine was, so there was no need to continue trying to calibrate it. Try Lasitha's suggestion earlier in the thread (pressing F2). Maybe that'll work. Good luck.
Hi Sakare, thanks for contacting HP! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - HP Social Media Tech Support
@@HPSupport Last 11 days back I do calibrate my battery and again now it's displayed needs to be calibrated What the problem in my laptop it's new laptop i buy this month June 7
Hi, my elitebook X360 g2 charges max until 79%. In the bios 1.39 there are only memory test (about 11 minutes) and hard disk test (about 26 minutes). However, I decharged the battery playing an avi file and doing the virus scan. Then I charged the notebook but the battery does not exceed 79%. The led is always orenge, it doesn't turn white. Regards
Hello Giovanni , Thank your for your response . Could you please show exactly what the steps to perform in order to change the battery setting in the BIOS . Thank you !
@@iliassesaoud7739 in the bios, go in "advanced" than, check at the end "battery healt manager" you can choose 3 options; set "let hp to manage my battery charger" than, save and exit
+Hamza Halabi If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
In bios I made the maximum to be 80% ( I'm leaving the laptop plugged in all the time ) but now the charging stops at 79% and the light is amber all the time and in the battery widget doesn't say "Not charging" like in the screenshot in the support page. What I'm asking here 2 points, A- shouldn't the light turn white in the range of 70 - 80 now? B- the widget should say not charging right? but it doesn't
just did this on my laptop. my laptop wouldn’t charge while plugged in earlier. it did charge after this but hp diagnostics and assistance is still saying the battery needs to be calibrated. despite getting to a 100% charge. will be repeating these steps again
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are being asked to calibrate battery again. I will do my best to assist you. May I know the model number of your notebook and the operating system installed on it? Please let us know! Binu-HP Social Media Tech Support
My battery charges until somewhere between 82-99% and then it shows full charge (white light) and stops charging. Then after a little while it starts charging again (red light), but never reaches 100%. This goes on and on, and my laptop never stays on full charge while plugged in. What should I do?
+Zenitsu Agatsuma Please try uninstalling and reinstalling the drivers as mentioned below to fix this issue. 1) Right click on the start icon and click on device manager. 2) Expand the batteries category. 3) Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall. WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver. 4) If you have multiple entries for "Microsoft ACPI Compliant Control Method Battery" then uninstall all of them. 5) Restart the computer. Let me know how it goes. :)
@@HPSupport thank you so much for replying. I tried all these but it didn't work. Then I bought a new battery and it works fine. Thank you again for replying.
My laptop is about 3 years old, it’s randomly reaching 0 percent quickly. This usually happens around 75-80% and when I charge it it will go to full battery within a minute. I’m not sure what is happening since it just randomly started doing this about a week or two ago. Will this help?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the battery of your notebook. I will do my best to assist you. Please try the steps mentioned under the video and let us know how it goes. Regards, HP Support
@@HPSupportsorry I forgot to do this method but now my laptop windows 10 has gotten worse, it no longer works without a charger plugged in and will immediately shut off with no locking or shutting off screen it just turns black. Once I turn it on it seems as if it just got back from 0% which means it is more distracting. I’m sure that this method won’t help because I think that the battery (hardware) is broken and almost unusable I’m not sure but this laptop is 3-4 years old high I my guess. Please respond as soon as possible as I really need this laptop for hoe work I have thank you.
+Charles Savivi Chanda The steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands.
@HPSupport Thank you for the video - it was really helpful. Could you, please, tell me whether it will help with x601 issue about battery capacity issue? I am going to restore the battery asap in service center, but until then would like to remove notification alert while booting. Will this video help me (until battery restoring)?
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you elaborate more on the battery issue? May I know the product you are using? A product/serial number would be very helpful. Let me know! Regards, HP Support
@@HPSupport hello. Sure. I have a 601 battery alert which says that it's time to change my battery, because it's rather old. The thing is that I want to go to the service center to do that, however, until then, I would like to get rid of this alert, because I get it every time I boot my lapto
to the people that still asking why don't find the options at press f2 need to download from hp support the UEFI diagnostics tool that needs to be installed or updated
Hi Francisco, thanks for contacting HP Global Social Media Support! I understand that you need help in calibrating the battery of your notebook. I will do my best to assist you. Please refer this document to know about testing and calibrating the battery; bit.ly/2YdYzpj Binu-HP Social Media Tech Support
I purchased a new laptop hp-15 on 5th sep 2022. Since then i am having multiple battery issues. 1. Battery stucks to 99% while charging. It never reaches 100% or fully charged. 2. When the battery level reaches 8% laptop turns off. It wont start unless i plug in the charger and the most curios thing it starts from the same window where it turns off at 8%. I have done all the other trouble shooting steps except battery calibration. HP Customer support told me to perform battery calibration test. This is the last one. Hope it works.
Hi Asheer, thanks for contacting! I understand that you are experiencing an issue with the battery of your notebook. I will do my best to assist you. Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm Binu - Social Media Tech Support
+46-Salik Adnan All newly-installed smart batteries should be calibrated as soon as possible. This helps your system get an accurate reading on the battery's state of charge.
Hi Kunal, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
I have a problem to launch hardware diagnostics. When I open my startup menu and to launch hardware diagnosis it shows to press f2. But I pressed f2 but nothing happened. I am using windows 7. Do you have any suggestions?
Hi Mueiz, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with HP hardware diagnostic tool. I will do my best to assist you. If you are able to boot into BIOS try restoring the BIOS to default and check if it helps. Turn off the computer and wait five seconds. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Press F10 to Save and Exit. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes? Follow the prompts to restart your computer. Binu-HP Social Media Tech Support
+SOMSUNDARSADHU You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it won’t get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z
Hi Anjali, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting! Please try the steps mentioned under the video and let us know how it goes. If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
@@HPSupport sorry for the lateness, I just did this process to the letter. After the laptop ran memory extensive loop test and shut down, I plugged it back in (kept laptop off). A good hour after the amber turned white. I turned laptop ON, CMOS was reset somehow then occurred several reboots before windows loaded up. Once on Windows 10, I checked the battery, it was at 1% and still charging as I type at the moment. Note: this is not HP battery anymore inside my Omen but aftermarket battery found on Amazon because it is horrendous to find the right battery on HP website and then it is IMPOSSIBLE or buy a new battery from HP. I wait the battery goes 100% so to battery calibrate again but with very little hopes! Battery purchased and changed roughly 2 months ago but I know I have the right kind.
Hi Yudi, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the battery of your notebook. I will do my best to assist you. Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about calibrating the battery of your notebook. I will do my best to assist you. Yes, after calibrating an HP laptop battery, you should wait two hours before using it. Regards, HP Support
Hi Brian 1234, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'd like to help you with your HP Product and related queries. If issue still persist after trying above troubleshooting steps, please contact our customer care team over the phone or chat for further assistance, if the issue requires additional troubleshooting over remote session or in Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please follow these steps to reach HP Phone Support: Step 1. Open link: support.hp.com/us-en/contact-hp?openCLC=true Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the Local Contact Options. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Hope this helps. Keep me posted. Regards Vignesh-HP Social Media Support
What is the best way to keep battery life longer for hp notebooks. I have to replace my battery every 2 years. It drains the fastest. Also , why does laptop lock up with 50 percent battery remaining. Why only hp?
Hi Anshul, thanks for contacting HP Global Social Media Support! I understand that you need to know about improving battery performance. I will do my best to assist you. Here is a HP link for how to get the most life out of your notebook's battery: hp.care/2skhmeT Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are being asked to calibrate the battery. I will do my best to assist you. Please try the steps mentioned under the video to calibrate the battery. Regards, HP Support
Hi there, thanks for contacting! I understand that you need help in calibrating the battery of your notebook. I will do my best to assist you. Please refer this document to know about calibrating the battery: bit.ly/2YdYzpj Binu - Social Media Tech Support
My battery needs to be calibrated. I followed these steps but Why the interface is different for my Laptop's same test? It gives memory quick check, which lasts only 30 minutes. What should I do ? There's no option for extensive test, or loop until error etc.?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in calibrating the battery of your notebook. I will do my best to assist you. Please refer this document to know about calibrating the battery: bit.ly/3IPudgP Binu_HP Social Media Tech Support
I have a Victus 16 that was working normally. After taking a friend’s advice, I performed a Battery Calibration as shown in this video to extend battery life. And it’s been terrible-my laptop no longer works properly. The cursor jumps and clicks randomly, the keyboard types on its own, and the main screen keeps flickering when I connect to a second monitor via HDMI. I don’t know how to reverse the Battery Calibration process; please help me (cry)
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6054WKCz6 Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video on your notebook and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
@@HPSupport I did the steps. I used the laptop for 30 minutes and from 100% it went to 75%, Is this good ? And normally how long does it take to charge my victus laptop.
+Anna Dubasova All newly-installed smart batteries should be calibrated as soon as possible. This helps your system get an accurate reading on the battery's state of charge.
Hi, For Victus Gaming Laptop 16, in UEFI, there is No any "extensive test" and Loop until error. There is only a "memory test" which is quick and finishes in less than 5 minutes. How should I calibrate the battery since it lasts 2 hours?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in calibrating the battery of your notebook. I will do my best to assist you. Please refer this document to know about testing and calibrating the battery of your notebook: hp.care/6053mglLB Regards, HP Support
@@HPSupport I have read all of these information. the point is I cannot find any option "extensive test" or "loop unit error". this is because, the UEFI version you are using is 7.2 but mine is 2.3 in spite of the fact that my laptop is quite new. please tell me how can I do that long test in this laptop. the only thing that I found in the link that you just sent is a diagnostic way by using a software. this method is different from going to UEFI and drain the battery. and as you better know, the goal is not to test the memory, but is to use this test to drain the memory. please give me a useful instruction.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6053m9hCd Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Sure! Please use the link below on how to calibrate your laptop battery and follow the steps, Link - hp.care/6056WBASm Let me know! Regards, HP Support
Hi Vaishnavi, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi, I recently bought a Hp envy x360 15 eu0556ng. I have one big Problem: I tried to charge it over usb-c and it didn't charge with a 5V 2A and a 10V 4A Charger. The only solution I could look up is to reset my batterie. The dude in the Video held down the power button for 15sec. Do you have any other information? Or should I buy a HP Charger with USB-C do solve the Problem??
I had my Hp for a couple of years but never did I calibrated it cause I didn't know. I only can use my laptop with the adapter plugged it so I brought a new battery and now I'm calibrating it. Thank you so much for this video.
Hi Tracy, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hi bro how it will work after discharge then I need to wait 6 hours or when it's fully charged then unplugged
Just bought 2nd hand hp elitebook 1040 x360 g5 laptop and the battery is pretty bad, so I researched some solution and I found this link, omg it helped me a lot! Thank you!
+cathie ambas Glad to know that the video has helped you fix the issue!!
This video saved me. My battery was stucked at 99%, now the indicator is working just fine:)) Thanks!
Bro how to do bro can you tell me pls my laptop also stucked on 99%
@@hemanthroy1810I did exacly the same things like they said in the video. The only problem was that I had outdated “Diagnosis UEFI” (this thing is mentioned in the video) on my laptop, so i downloded this specific driver from HP sites. Hope this will help
@@hemanthroy1810 same how do you fix this issue bro plz help me 😢
Bro please say if your PC got stuck at 99 how did you fully charged it???
Charged it to 99 and then calibrated??
@@hades07 charge it to 100% (99%) let it charge for like 3 hours (this notebook will go from 0 to 100% in 2,5h) and then start the calibration process and wait until complete discharge. Then you can recharge it to 100% without turning it on (the light next to the charging hole will be white when the Victus is completely charged)
Hope it helps
I think HP has the best support.
I just saw a notification that told me that my battery had to be calibrated, i didn’t knew what to do and this video exactly what to do!!
Now my PC is perfectly working
Hi there, thanks for contacting HP!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - HP Social Media Tech Support
@@HPSupport Grettings! I have a HP elitebook 745 g5, and when I open the menu pressing f2 I don't see the same menu as in the video. The options that I can select are Memory test, Storage tests, hard drive check and language. I hope you see this message.
IIT'S 2023 And Still Working Thank You So Much.....❤❤❤❤
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
It worked !! I have Hp Pavilion 14-bf100nx. Since long time, I wasn't able to successfully calibrate the battery. The battery that I replaced only lasted for one year, so now I have replaced another battery and was able to calibrate successfully with the help of the video !
But what is the need for battery calibration
@@bunny09_-_ to enhance the battery performance. Without calibration the battery may show false reading and may shut down abruptly.
@@bunny09_-_ i saw this on reddit for example if your battery drains pretty fast without running a game u can do this battery calibration then the laptop battery life goes from 1-2 hrs to 6-8 hrs and theres other examples for when u need do the battery calibration hope this helped i guess
This helped extend my battery power by 1 hour! Thanks!!!
+Zero Glad to know that the video was very useful to you!!
During this test my laptop turned off how to solve this calibration probelm
Did you immediately plug the cord after battery discharge or you waited
Do we have to immediately plug in cord or to wait sometime
Does this work to every hp laptop?
Dear hp a lot of thanks to you
I have tried many methods recommended by many youtubers but those didn't work but at last while scrolling I saw your video and I did it the same as you instructed. Now the issue is resolved. thank you from bottom of my ❤❤❤
does this work on any hp laptops? mine is hp victus laptop
probably it can work. anyway you should have a try.
What kind of issues you were facing btw?
It's 2022 and it still worked perfectly for me. Thank you so much hp.
+Dada Giri Glad to know that the video has helped you fix the issue!!
@dadagiri What is ur problem
@@faaizan do you have hp laptop or other ❓❓❓
@@shaktiprasad1924 I think your on the wrong video support
@Shakti Prasad you have change it to HP then
Thanks for this video! Truly life saviour :) My HP Envy is back to life
Hi Abdullah, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
@@HPSupport
Love how you guys are good with treating customers
Thank you so much I really needed for the integrity of the battery!
+Blued I am glad to know that the video has helped you fix the issue.
@@HPSupport i need help ASAP please. I completed the steps and now Im charging the Laptop. Its taking forever to fully charge. Its been in ambar light for 2 hours and change. Is this normal? Please help
Thanks! My new HP laptop battery was Froze at 99%, after calibration my problem solved ! ❤
Hi Varun, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
There is a problem My laptop is not discharging completely in this test, did yours happen?
Thanks for the reply.
Please refer this document to know about testing and calibrating the battery: bit.ly/3IPudgP
Binu_HP Social Media Tech Support
@@Defenceaspirantsadda8735 when laptop screen turns off automatically after calibration, don’t turn on the laptop, put the AC adapter, let your laptop charge till u see battery indicator lamp turns to white from orange(100%). Then you can turn on your laptop & check laptop battery percentage, mine was at 100% 🔋
Thanks for sharing the steps that helped you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
My device HP- 15-bs147tu (this is the process of "manual calibration" for a new battery if it's been asked for you to do by HP support assistant)
The video and the redirecting link actually helped me to manually calibrate my battery and here I'd drop the procedure which i followed so that i hope someone would find it useful someday...
This note is just for someone's knowledge and no harm intended♥️🤙🏼
1st step - charge the battery to a 100%
2nd step - disconnect the AC adapter and turn off the laptop notebook
3rd step - Press the power on button and immediately keep pressing Esc button until a text on the screen notifies to take you to bios settings
4th step- press F2 to open the HP PC Hardware Diagnostics UEFI menu
5th step - select the language you want to proceed with if it prompts
(Here i tested the battery from the "HP PC Hardware Diagnostics UEFI menu" which took me 2 mins to test before windows start up, so you can follow the steps from 6 to 10 if you want to do a battery test as i did orrrr proceed following the steps from step 11 onwards)
6th step - select component test from your cursor
7th step - click power
8th step - click battery
9th step - click on Run once (this test will end soon so that you can proceed with calibration procedure)
10th step - After passing the battery test ( which mine did) click on main menu
11th step - click on component test
12th step - click on memory (as mine didn't have the Hard drive option like in this video)
13th step - click on extensive test
14th step - click loop until error (this will drain your battery which you did charge for 100% to absolute zero percent and the only purpose of running this test for you is to make your battery drain
●TIP- The time for this process to end will depend on your type of notebook..mine was already was a stupid notebook which i know isnt the greatest therefore it took me around 2 hrs and 25 mins to completely shut down )
15th step - Allow the battery to cool down at room temperature for about 6 hours ( you just gotta do it and thats how mine worked so movin on...)
NOTE - DO NOT PLUG THE AC ADAPTER RIGHT AWAY WHEN YOUR LAPTOP RUN THE LOOP UNITL ERROR
16th step - After letting the laptop cool at room temp for 6 hours straight, go ahead and plug on you AC adapter (Don't switch on the laptop at this point just let it charge when it's still turned off) and charge the laptop to a 100 percent which you will observe when the LED indicator goes from amber to white
17th step - After charging to a 100% go ahead and turn on your PC which obviously will lead you to the welcome page and then to the Desktop/Homescreen
18th step - Hover the mouse pointer over the battery icon on your task bar to see the charge level of 100% and now unplug your laptop from AC adapter cause you no longer need it to be plugged in ( in my case i didn't observe the battery icon on my taskbar therefore i disconnected the AC adapter cause trouble isn't something new to me)
19th step - Click on HP support assistant icon and run battery check to observe whether it truly worked or not...well if it didn't just repeat the process and if your laptop still say you need to calibrate ask a friend or some authorized real dealer who's trustworthy to help you do it...and if both of you now struggle now um extremely sorry to say this but you might want to replace your battery.
Side tip - Authorized HP batteries might cost you some money but if you are determined and know some this n that about laptops you might find a reasonably A++ grade for about 30$
Step 20 - thats it😋 just follow good battery maintenance practices to avoid the struggle of purchasing new batteries frequently
Although, HP recommends you do calibrate your battery once every 2 to 3 months so you might have to do this again if your calibrating your battery manually...
If any of you need clarifications about ["my explanation process"] let me know down below cheers♥️
+Yasas Attanayake Thanks for sharing the steps that helped you!!
I didn't notice from the hp article about waiting 6 hours after discharging so after my notebook discharged I immediately plugged the AC back in but removed it 3 minutes later (because I read the other comments about waiting so I reread the article from hp's website. It was late when I noticed it from yhe website). Will it affect my notebook's battery calibration?
@@polen7455 i don't think the effect is significant enough to it's performance immediately or like within 3 months or so but the reason as to why they ask us to keep something like 6hrs is cause the battery need some cooling time..as i said i don't think the effect is significant enough but it "might" have some minor differences in the long run..
Why isn't this comment pinned or at the top
Thanks you... Inthakana em cheppagalanu 🙏🥲
Excuse me hp, my hp victus laptop battery got replaced under warranty one week ago. At starting my battery report showed that battery design capacity is 70 watt hour. But after one week my new battery design capacity shows 46 watt hour and battery backup also reduced to less than 2 hours. So what should I do now ? Does this callibration works ?
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Akhil_HP Social Media Tech Support
This fixed my problem I had after replacing a battery. Thank you.
+ThatStupidBunnySuit Glad to know that the video has helped you fix the issue!!
Hi,
Can you please confirm that after discharge do we need to wait for 5-6 hrs before charging again or can we immediately charge it again?
Thanks
@@riteshchaudhary7784 immediately
My laptop is turned off during proces how can I calibrate battery?
How much does it cost you??
Followed steps exactly. Also ran uefi battery calibration. HP battery check says battery needs to be calibrated. Hardware diagnostics says battery check cancelled. Thoughts?
+Jason Kieffer If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
@@HPSupport battery and ac adapter both seem to be working fine. I have attempted to calibrate the battery manually and using the UEFI multiple times. The diagnostics my machine allows me to run still tell me I need to calibrate the battery, The HP PC hardware diagnostics battery check always says cancelled.
@@jasonkieffer7928 Did u solve the problem? i got the same issue
@@yuxian2058 No I have not solved the problem. I have just ignored the problem because I have tried all calibration methods and all HP support suggestions (if you want to call them that). Nothing has helped or worked.
@Cinthia Tila no help no solution! still have same issue. battery does not last as long as it used to. keep laptop plugged in most of the time to avoid dealing with it
si me funciono , mi batería paso de débil a normal( de 1 hora de uso a 6 horas) muchas gracias!!
Te salvaste de cambiar la batería. Espero que me pase lo mismo que a ti
@@MLTNT1819y que pasó al final ?
Es process se mera 99% pr battery stuck ka problem solve ho gya.
A lots of thanks .
हम यह सुनकर खुश हैं कि यह काम कर रहा है!
यदि आपको भविष्य में किसी भी मदद की आवश्यकता है, तो आप हमेशा हमारे पास वापस आ सकते हैं।
एक मूल्यवान एचपी ग्राहक होने के लिए धन्यवाद।
आपका दिन अदभुत रहे!
चीयर्स!
बीनू - सोशल मीडिया टेक सपोर्ट
Kya hua tha vai
99% Per stuck ho jata thaa kya
mera vi same ho rha h
Kya karu plz batao
great, have just complete calibrated my laptop. Thanks!
Note : After discharge, atleast wait 5-6 hours before charging it again.
+DEEPX Thanks for sharing the steps that helped you.
Can i know why?
@@RezaAghapour for battery to cool down.. temperature affects battery charging and life.
After starting the test my computer fan started working and my laptop turned off in less than 1 min. Should I wait 5-6 hrs and then try to charge it for 3hrs?
@@zaimiscancino5601 discharge is suppose to take hours..not 1 minute... maybe some glitch..or dead battery..
Doing this right now. The critical-battery beeping is giving me anxiety. Moreover, HP 15 da series' F2 toolkit screen and options are a bit different. I need to manually trigger "looping" test. But, thanks for the video. It just gives the confidence that I need while trying to solve the problem the right/expected/approved way.
Hi Ahmet, thanks for contacting!
Please let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
@@HPSupport Followed website directions step by step. I am happy that UEFI diagnostics utility was updateable without a single problem. Re-doing everything again. With the old utility and self-repeat of tests, the capacity went from 410mWh to 4140mWh. It's sad that this is happening after 2.5 years of purchase within 9 charge cycles. But it's also nice that you and other HP teams provide information on this matter which helps. Kudos.
@@HPSupport Problem solved-ish. 1) Installed official APP from Windows Store for Diagnostics. 2) Followed APP to download UEFI bootable Toolkit for Diagnostics. 3) Updated the factory toolkit with the downloaded software. 4) Followed your video. 5) Did it twice with 5.5 hours of rest in-between of charging and complete discharging.
Result: Battery health jumped from 1% to 4% to 74% down to 73%. Probably whole battery chemistry is casually jiggled at this point. I'm happy that owner of the notebook, mom, won't get the boot alerts and fast battery depletion at this point until new units come to a local store. :)
For those wanting metrics, on my unit it took 1.5hours to fully deplete and 2hours to fully charge with ~75% battery health. 10210U is a total wild CPU with Thermal Velocity Boost.
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Hi Swati, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether after discharge, you should immediately charge it.
I will do my best to assist you.
After discharge, at least wait 5-6 hours before charging it again.
Binu_HP Social Media Tech Support
How much time from beginning to end when just getting a replacement battery before you can use your computer? Please all the steps from inserting the replacement battery to being able to use your computer again, with aprox times for each task. Wondering if 1 day, example 2p.m. to 10 pm (then bed ) & using the computer next day ?
I’m glad I saw this. I had just plugged it back in but now I’ll unplug it and wait until after 5-6 hours. Hopefully it didn’t mess it up plugging it back in for a couple minutes after the battery was fully depleted?
Greetings HP!
My Laptop 15s
On Battery calibration, fully charged(100%) to the battery, but on calibrating the battery it shows 4 hours time but it noticed that connect the ac adapter if we need to calibrate the battery, Is it safe to connect ac power adapter to the laptop for 4 hours and my laptop also over heating 😥😭
this is really a very helpful video for 99% battery stucking problem of hp users thanks a lot for helping me
Hello, I have HP Pavilion 15cc102TX, I got an SSD installed today, removed HDD, and replaced the battery. On pressing F2 the opions are not same as mentioned in video, there are only 4 options. I also installed the application for Hardware Diagnostic UEFI, even from the the component tool of power is CANCELLED (showing) to me.
Kindly help.
Do I need to wait for 6 hours after fully discharging the battery or I can immediately plug in the cord to charge it again? It was mentioned in one of the HP support articles to wait for at least 6 hours after a full discharge.
+PIYUSH SHARMA Please refer this document to know about testing and calibrating the battery: bit.ly/2YdYzpj
What did you do and how did it work out?
Hi bro how it will work after discharge the I need to wait 6 hours or when it's fully charged then unplugged
I just got my battery for HP Pavilion power 15t replaced a few days ago. The battery holds up well as expected but whenever I charge, it doesn't go beyond 86% at which I get a message that the battery is not charging. I believe this is a calibration issue with my laptop. Will doing this help me solve the issue, if not what do I have to do to solve it?
+Soorya S Rajan Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
Same for me, hope this helps bc I dont know what else to do
@@palomec_2322 Did it?
Hello, I have purchased a brand new HP laptop (HP Pavillion 15 Intel core17 1165G7). The problem is, the battery remains constant after plugging the charger out. I was using it yesterday, it was 97% when i plugged out the charger, then i kept on using for 3 odd hours and then it remained the same 97% throughput and then suddenly turned off after 3-4 hours.
How do i fix this? This is a brand new laptop so there should not be any issue.
+Muhammad Ameen Please try testing and calibrating the battery as mentioned here to fix the issue: bit.ly/2YdYzpj
Brother iam facing same problem ,what is the solution for this
@@sivanarayana264 Perform the above stated method, it worked for me.
@@muhammadameen6702 should we fully charged before doing that ?
@Mohammad Ameen Bro .. how much time it take to full charge after draining. How time it take to change amber colour to white?
This Still Works thankfully had to calibrate my battery recently and what i did after the test was wait 6 hours before charging and then wait a good three hours before turning the laptop back on i still had to run the battery check on the support assist to confirm it XD
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
What's the benefit of calibration?
thank you for the video and it worked on my laptop, and now what should be done so that it doesn't happen again?
+Cel Fot Glad to know that the video has helped you fix the issue. If you experience any issues, please contact us and we will assist you further.
After discharge should I immediately charge it?
Nooo
hi there! thanks for the guide i just have a few questions. does this work to rectify the battery issues with the hp victus 16?
Hi Ethan, thanks for contacting HP Global Social Media Support!
Please try the steps mentioned under the video on your notebook to fix the battery issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
Did this fix the battery draining issue?
what should i do if the battery isn't to 100% but the l
light is white?
+Marcelo Novoa thanks for reaching out!
I understand that you are experiencing an issue with the battery of your notebook.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue: hp.care/2ogofhe
Let us know how it goes.
keep the AC adapter connected a little bit more! it should reach 100% in 1-2 hours
Above 75% don't charge only show plugged in but not charging and also blue light show so what can
same for me, battery goes just >=90% charged
Guys, in that case, you need replace the battery. I had same issue too, until i changed my battery. Because my battery seen to be Swollen.
My battery stuck problem is resolved by calibirating the battery. Thank you HP❤❤
Hi Vivek, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hello brother please reply if you are available.
@@techsourabh8616 ha bhai batao
@@VIVEKTHESSCGUY Bhai mera laptop battery 85% se upar charge hi ni ho rha. Maine Hp se whatsapp se help liya hai chat ke through jese jese unhone bola wese kiya abhi caliberation ke liye laptop discharged kr liya hu same process ke through jesa video me btaya hai aur chat support bhi yhi krne bola.
Bhai mai puch rha tha ki tumhara v same issue tha n ab thik hogya kya ??? Aur mera thik hoga ki nahi ?
@@techsourabh8616 ha thik ho jaega mere bhi theek ho gya dont worry
it will work 100% no doubt at all but it takes 1or2 days time thats it ocne again thanks a lot
I have a HP Omen 15 en0xxx (Ryzen 7 4800h/RTX 2060) and I've had battery problems for a while when playing games the battery drains and when it reaches around 60% you feel the performance go down a lot (never happened when I first got it) and power supply gets incredibly hot (I know they get hot, but this gets REAALLY hot...) I have reached out to HP numerous times and received no replies back and surprise surprise my warranty is about to run out in 12 days. Am I to buy a new battery or AC adapter? As I'd buy both but the AC adapters are quite expensive. Cheers.
Hi there, thanks for contacting!
I understand that you are experiencing an issue with the battery of your notebook.
I will do my best to assist you.
Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
Binu - Social Media Tech Support
did u do this test? my hp victuz only lasted for like 1hr and 10+ mins is it ok?
@@collier6725 Yes I done the test and it was absolutely pointless but I thought I'd give it a shot. My laptop has run out of warranty last week and HP have failed to help me take my unit to a certified repair centre they've just given me steps to go by, therefore I won't be going with HP again in future...
Hi! I purchased an HP Pavilion 15 cs3017tx last February. I was only able to use in July. Since then, I have been noticing the poor battery life of the notebook, lasting up to only 3-4.5 hrs of light browsing despite the advertisement of up to 12 hrs of light browsing and 8 hrs of media playback. I have already tried the process above, but I have seen no improvements. Is there anything I can do to improve the battery life? I purchased the laptop while I was on another country, so utilizing the warranty will be difficult.
+Marvinski 23 Please refer this document to know about improving battery performance: bit.ly/3z97KEP
Is your problem solved?
Have the same problem too. Unfortunately, already out of warranty and quite disappoint with this as I like hp. My old Mac has a longer battery life then the hp
So, I am not the only one experiencing this rubbish, I have complained several and they are telling me the battery is good
Thankyou for the video...
My battery is stucked and it helps to fix it...
Thankyou so much.. ❣️🔥
+Sicky Chaudhary Glad to know that the video has helped you fix the issue.
Mera 99 pr stock ho gya h
@@manishdubha calibrate kr lo 1 baar...
@@HPSupport
99% shi ho jayega...
@@sickychaudhary8952 bro mera 53 par stuck ho Jaa rha h kya karoo
Before I try this,
Even after I Put My laptop Charge That Battery is Reducing
Will this solve my problem?
Edit:The Calibration Method Worked!
+Eshika Tiwari Please refer to the instructions under this document to fix this issue: hp.care/2ogvdjm
After memory extensive test.. Will the laptop auto shut down? Then only we have to plug in the adaptor for charging it again?
+Ja3 Please refer this document to know about testing and calibrating the battery: bit.ly/2YdYzpj
After battery completely discharge do i need wait for 6 hours before full charge? cos in video doesn`t advice this, but I saw web it says wait 6 hours before recharge :)
Yes, I too saw that. What did you do? And did your problem solve?
+marius petrauskas Please refer this document to know about testing and calibrating the battery: bit.ly/3zmEef8
How often should we perform this calibration test? Thank you
+Hanindito Haidar Satrio If you are experiencing any issues with the battery then only you need to calibrate the battery.
@@HPSupport Thank you very much for the answer 🙏
I thought battery callibration is a sort of maintenance for the battery. But from your answer, I now think it as a troubleshoot
It's been 2 months since I purchased an HP laptop and facing an issue with the battery.
After charging my laptop to 100% it directly drops to 94% and later the battery discharges really fast with normal browsing.
The battery for the model I purchased is supposed to last up to 9 hours and 45 minutes however it hardly lasts 4.5 hours with normal browsing.
Kindly help.
+Himani Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
I have the same problem.
Did you fix it?
I have also same problem ...plz help how to solve
Same problem
Hi bro how it will work after discharge then I need to wait 6 hours or when it's fully charged then unplugged
It worked, thanks
How many times we should do?
@@sanjayg8057 it worked for me the second time
Hello again! How will I know if the calibration process is done? My laptop will automatically shut down? Because what if the laptop shut down during the unfinished calibration process even if I fully charged it?
Hi Maraya, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in calibrating the battery.
I will do my best to assist you.
Please refer this document to know about testing and calibrating the battery: bit.ly/3IPudgP
Binu_HP Social Media Tech Support
How often do I need to calibrate the battery after replacing the battery with a new battery?
+Amman Ali Please refer this document to know about calibrating the battery: hp.care/2nig2tt
HI
There is a problem in my laptop while using it ,having battery of 30% of charge it shutdowns automatically
And my laptop does not charge upto 100 %
any solution for this problem
+WASIM KHAN thanks for reaching out!
I understand that you are experiencing an issue with the battery.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue:
hp.care/2ogofhe
Let us know how it goes.
i had the same prob , the only solution is changing the batter
That's Why, I bought HP ❤❤
I have to run this on my 450 G7 notebook when prompted by the HP Support Assistant every few months... it works (although it takes hours to do it) and the prompt goes away... kind of clunky to have to go through all this... if only the HP Support Assistant could do it more easily.
I never get this notice of the battery needing to be re-calibrated on my older 450 G1 notebook from the HP Support Assistant... Why not ?
I actually tried the same procedure on my 450 G1 last year, and it screwed it up... I had to reinstall the OS System 10 to get it back to almost "normal"... I don't think I will ever attempt it again on that laptop !
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your notebook as it is prompting to calibrate the battery again.
I will do my best to assist you.
Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Binu - Social Media Tech Support
@@HPSupport I'm not having trouble... I've done it several times... the problem is finding the correct method again... I made a copy of this video to remind me next time... still wonder why my 450 G1 laptop does not require re-calibrating and why it got messed up when I attempted it !
Please try updating your computer as mentioned above to fix the issue.
Binu - Social Media Tech Support
Highly Helpfull
Hi Samsung, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
@@HPSupport Well Thanks For support , but there a problem while Calibration on my HP Pavilion G6 -2000 , after just 2 min of starting Calibration my system automatically shuts down and then Restart attempts fail for 10 mins of time . My Laptop Does not start for that While.
Thanks for the reply.
Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
Binu - Social Media Tech Support
I did not get Component Test as an option. I have BIOS version/date Insyde F.21, 10/27/2016.....
I only got 4 options: Hard Drive, Memory, Language, Exit
If you press F2 there is "system diagnosis" label. Select that and you can found component test!
Hello mate, i have the same problem but with f.41 version. Did u solved it?
@@facts_only2526 ... I had a defective battery and so just needed to replace it.
@@ttddff1 so if i cant get the compotent test as an option, battery is defective?
@@facts_only2526 ... No, I don't think so. It's just that mine was, so there was no need to continue trying to calibrate it. Try Lasitha's suggestion earlier in the thread (pressing F2). Maybe that'll work. Good luck.
Calibrated 2 times..no effect at all
So this video is supposed to help with the battery, and it shows how to do a memory check.
Well done HP!
+Alex Please perform the steps mentioned under this document to fix this issue: support.hp.com/ee-en/document/c00259897
Main intention is drain battery not test result.
Thanks very much after using this steps I get back my battery is normal level
Hi Sakare, thanks for contacting HP!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - HP Social Media Tech Support
@@HPSupport Last 11 days back I do calibrate my battery and again now it's displayed needs to be calibrated
What the problem in my laptop it's new laptop i buy this month June 7
After components test shutdown later when I connected adapter its turn light white
Thanks for the reply.
Please try calibrating the battery again and let us know how it goes.
Binu - HP Social Media Tech Support
@@HPSupport now my laptop again asking do battery callibration needed i buy laptop within 45 days buying laptop its ask three times
2024 and I just replaced the battery in my old laptop. Currently have this test running now!
Hi, my elitebook X360 g2 charges max until 79%. In the bios 1.39 there are only memory test (about 11 minutes) and hard disk test (about 26 minutes). However, I decharged the battery playing an avi file and doing the virus scan. Then I charged the notebook but the battery does not exceed 79%. The led is always orenge, it doesn't turn white. Regards
+Giovanni Becce Please follow the guidelines under this document to fix this issue: bit.ly/3j11BnZ
Hi giovanni did you fix the issue because i m facing the same issue !
@@iliassesaoud7739 yes, in the bios I changed the battery settings: advanced, battery healt manager set "Let HP manage my battery charging"
Hello Giovanni , Thank your for your response . Could you please show exactly what the steps to perform in order to change the battery setting in the BIOS . Thank you !
@@iliassesaoud7739 in the bios, go in "advanced"
than, check at the end "battery healt manager"
you can choose 3 options;
set "let hp to manage my battery charger"
than, save and exit
I did the steps in the video and still no change. I actually thought it was going to fix it because it made sense tbh.
+Hamza Halabi If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
@@HPSupport of
In bios I made the maximum to be 80% ( I'm leaving the laptop plugged in all the time )
but now the charging stops at 79% and the light is amber all the time and in the battery widget doesn't say "Not charging" like in the screenshot in the support page.
What I'm asking here 2 points, A- shouldn't the light turn white in the range of 70 - 80 now? B- the widget should say not charging right? but it doesn't
And another thing shouldn't the light indicator turn off at all on 79% as it's supposed to be sucking from AC directly ?
+Ahmed Mohamedeen Please follow the guidelines under this document to fix this issue: hp.care/2ogvdjm
My hp laptop is in under warranty........so should i callibrate battery or not?????
Plz reply
+Vishal Mahto-5859 Please go ahead and calibrate the battery.
just did this on my laptop. my laptop wouldn’t charge while plugged in earlier. it did charge after this but hp diagnostics and assistance is still saying the battery needs to be calibrated. despite getting to a 100% charge. will be repeating these steps again
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are being asked to calibrate battery again.
I will do my best to assist you.
May I know the model number of your notebook and the operating system installed on it?
Please let us know!
Binu-HP Social Media Tech Support
My battery charges until somewhere between 82-99% and then it shows full charge (white light) and stops charging. Then after a little while it starts charging again (red light), but never reaches 100%. This goes on and on, and my laptop never stays on full charge while plugged in. What should I do?
+Zenitsu Agatsuma Please try uninstalling and reinstalling the drivers as mentioned below to fix this issue. 1) Right click on the start icon and click on device manager.
2) Expand the batteries category.
3) Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall.
WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
4) If you have multiple entries for "Microsoft ACPI Compliant Control Method Battery" then uninstall all of them.
5) Restart the computer.
Let me know how it goes. :)
@@HPSupport thank you so much for replying. I tried all these but it didn't work. Then I bought a new battery and it works fine. Thank you again for replying.
These instructions differ to hp supirt assist says to run it on hard drive component not memory. And half way looks like it's missed off instructions how can I trust what you say is the right way to do this. I need to k ow if I keep it connnected to power or not?
Even your android app takes you to a browser link for a manual on calibration does not exist this is disgraceful, you need to correct your literature with immediate effect!
------------------------------------------------
Calibrate your Battery
Perform the following steps to calibrate your battery:
Connect the AC Adapter.
Fully charge your battery (99%-100%).
Disconnect the AC Adapter.
Shut down the computer.
Restart the computer and press the ESC key when the power light turns on.
Select F2 System Diags from the Startup Menu.
Select a Language if prompted.
Click Component Tests in the main menu.
In the list of Component Tests, click Hard Drive.
NOTE: The purpose of the Hard Drive test is to drain or discharge the battery, not get the results of the test. The battery discharges and the computer turns off before the test results display.
Select Extensive Test. This test might take up to 3-5 hours depending upon your Notebook.
Click Run to start the test. Let the test continue until the battery is completely discharged and the computer shuts down.
NOTE:This test only discharges the battery and does not impact the hard drive.
Connect the AC Adapter.
Charge the battery to a full charge, 99% to 100%. To make sure the computer reaches a full charge, keep the computer attached to the power cord for at least 3 hours.
Check the battery charge. Turn on the computer and start Windows normally, click to go to the Desktop, and then mouse over the battery icon in the system tray to view the battery charge percentage. Make sure the battery charge percentage is 99% or 100%.
NOTE:If you plug in your power cord and immediately run the HP Battery Check, you might get a false failure showing the battery is bad. If the battery is in a low-charge state (at less than 3%) you might also get a false reading.
Launch HP Battery Check using HP Support Assistant to validate the results.
If the battery status is still "Calibrate", you will need to complete the steps again. If the battery will not calibrate the second time it may need to be replaced.
© 2019 HP Development Company, L.P.
keep calm you loser, some HP don't have the "hard drive option" or "battery one"
My laptop is about 3 years old, it’s randomly reaching 0 percent quickly. This usually happens around 75-80% and when I charge it it will go to full battery within a minute. I’m not sure what is happening since it just randomly started doing this about a week or two ago. Will this help?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the battery of your notebook.
I will do my best to assist you.
Please try the steps mentioned under the video and let us know how it goes.
Regards,
HP Support
@@HPSupportsorry I forgot to do this method but now my laptop windows 10 has gotten worse, it no longer works without a charger plugged in and will immediately shut off with no locking or shutting off screen it just turns black. Once I turn it on it seems as if it just got back from 0% which means it is more distracting. I’m sure that this method won’t help because I think that the battery (hardware) is broken and almost unusable I’m not sure but this laptop is 3-4 years old high I my guess. Please respond as soon as possible as I really need this laptop for hoe work I have thank you.
This information sounds very helpful but does it apply to any type of make?, cause mine is a Lenovo with the problem
+Charles Savivi Chanda The steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands.
@HPSupport Thank you for the video - it was really helpful. Could you, please, tell me whether it will help with x601 issue about battery capacity issue? I am going to restore the battery asap in service center, but until then would like to remove notification alert while booting. Will this video help me (until battery restoring)?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Could you elaborate more on the battery issue?
May I know the product you are using? A product/serial number would be very helpful.
Let me know!
Regards,
HP Support
@@HPSupport hello. Sure. I have a 601 battery alert which says that it's time to change my battery, because it's rather old. The thing is that I want to go to the service center to do that, however, until then, I would like to get rid of this alert, because I get it every time I boot my lapto
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6054cmtgj
Regards,
HP Support
to the people that still asking why don't find the options at press f2 need to download from hp support the UEFI diagnostics tool that needs to be installed or updated
Hi Francisco, thanks for contacting HP Global Social Media Support!
I understand that you need help in calibrating the battery of your notebook.
I will do my best to assist you.
Please refer this document to know about testing and calibrating the battery; bit.ly/2YdYzpj
Binu-HP Social Media Tech Support
I purchased a new laptop hp-15 on 5th sep 2022. Since then i am having multiple battery issues.
1. Battery stucks to 99% while charging. It never reaches 100% or fully charged.
2. When the battery level reaches 8% laptop turns off. It wont start unless i plug in the charger and the most curios thing it starts from the same window where it turns off at 8%.
I have done all the other trouble shooting steps except battery calibration. HP Customer support told me to perform battery calibration test. This is the last one. Hope it works.
Hi Asheer, thanks for contacting!
I understand that you are experiencing an issue with the battery of your notebook.
I will do my best to assist you.
Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
Binu - Social Media Tech Support
Brother did it work for u plz tell bcz my laptop also charges to 99%
Hi hp..I was purchased a new laptop some days ago...Should i Do this battery callibration ??
+46-Salik Adnan All newly-installed smart batteries should be calibrated as soon as possible. This helps your system get an accurate reading on the battery's state of charge.
I use HP support assistant on my laptop and It recommended me to calibrate my battery 3rd time this month. Is that a bad sign???
+Md Shadidul Haque Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
Thank You so much
Hi Kunal, thanks for contacting!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
I have a problem to launch hardware diagnostics. When I open my startup menu and to launch hardware diagnosis it shows to press f2. But I pressed f2 but nothing happened. I am using windows 7. Do you have any suggestions?
Hi Mueiz, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with HP hardware diagnostic tool.
I will do my best to assist you.
If you are able to boot into BIOS try restoring the BIOS to default and check if it helps.
Turn off the computer and wait five seconds.
Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
Press F10 to Save and Exit.
Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
Follow the prompts to restart your computer.
Binu-HP Social Media Tech Support
Tried it but didn't work.
Any other suggestions?
Would you please make a video on how to lock battery charging to 80%in hp pavilion 15 gaming laptop
If you get solution of this thing ,kindly tell me also
+SOMSUNDARSADHU You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it won’t get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z
@@roxxyyroy3404 Sure if you got pls tell me🥲
no solution. you have been scammed, just like me. this company is just money hungry bro, they are pure retards.
my wear level is at 23% in just 11 months of purchase. this laptop will die soon. i repent on spending so much on this piece of junkware.
Love you hp
Tnx for this video
Hi Anjali, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
thanks for the video, I ll try it tonight
Hi there, thanks for contacting!
Please try the steps mentioned under the video and let us know how it goes.
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
@@HPSupport sorry for the lateness, I just did this process to the letter.
After the laptop ran memory extensive loop test and shut down, I plugged it back in (kept laptop off). A good hour after the amber turned white.
I turned laptop ON, CMOS was reset somehow then occurred several reboots before windows loaded up.
Once on Windows 10, I checked the battery, it was at 1% and still charging as I type at the moment.
Note: this is not HP battery anymore inside my Omen but aftermarket battery found on Amazon because it is horrendous to find the right battery on HP website and then it is IMPOSSIBLE or buy a new battery from HP.
I wait the battery goes 100% so to battery calibrate again but with very little hopes!
Battery purchased and changed roughly 2 months ago but I know I have the right kind.
whats your experience?
Thank You
Hi Yudi, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
How can i calibrate my battery in HP 245 G5 because it turns off between 25%-35%?
Is it a motherboard issue or just i need a new battery?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the battery of your notebook.
I will do my best to assist you.
Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
Binu_HP Social Media Tech Support
Thank you man
+mOOn walker Glad to know that the video has helped you fix the issue!!
Thx this video solved my problem
+Mohamad meme station Glad to know that the video has helped you fix the issue.
After its on do we have to wait 2 hours before using it or
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about calibrating the battery of your notebook.
I will do my best to assist you.
Yes, after calibrating an HP laptop battery, you should wait two hours before using it.
Regards,
HP Support
Iam trying this for the second time in my HP elite book. If it dosen’t work again should i replace the battery in my pc?
Hi Brian 1234,
Thank you for your post and interest in our product.
We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience.
I'd like to help you with your HP Product and related queries.
If issue still persist after trying above troubleshooting steps, please contact our customer care team over the phone or chat for further assistance, if the issue requires additional troubleshooting over remote session or in Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please follow these steps to reach HP Phone Support:
Step 1. Open link: support.hp.com/us-en/contact-hp?openCLC=true
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the Local Contact Options.
In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hope this helps. Keep me posted.
Regards
Vignesh-HP Social Media Support
What is the best way to keep battery life longer for hp notebooks. I have to replace my battery every 2 years. It drains the fastest. Also , why does laptop lock up with 50 percent battery remaining. Why only hp?
Hi Anshul, thanks for contacting HP Global Social Media Support!
I understand that you need to know about improving battery performance.
I will do my best to assist you.
Here is a HP link for how to get the most life out of your notebook's battery: hp.care/2skhmeT
Binu - Social Media Tech Support
I got my battery replaced recently and it's showing that the battery needs to be calibrated, should I go with this?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are being asked to calibrate the battery.
I will do my best to assist you.
Please try the steps mentioned under the video to calibrate the battery.
Regards,
HP Support
Do we have to immediately plug the cord after battery discharge or we have to wait some time....my model HP PAVILION GAMING
Hi there, thanks for contacting!
I understand that you need help in calibrating the battery of your notebook.
I will do my best to assist you.
Please refer this document to know about calibrating the battery: bit.ly/2YdYzpj
Binu - Social Media Tech Support
My battery needs to be calibrated.
I followed these steps but Why the interface is different for my Laptop's same test?
It gives memory quick check, which lasts only 30 minutes.
What should I do ? There's no option for extensive test, or loop until error etc.?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in calibrating the battery of your notebook.
I will do my best to assist you.
Please refer this document to know about calibrating the battery: bit.ly/3IPudgP
Binu_HP Social Media Tech Support
How many hours will it takes to completely discharge?
It may 30 minutes, 50 minutes or 2 hour depending on your system
thank you so much. my laptop needed to calibrate and it did it with this steps.
+Maryjoyce Timbreza Glad to know that the video has helped you fix the issue!!
The only few options I had when I press f2 is a quick memory check, is that sufficient which takes about 18 minutes to run the check. Thx
I have the same problem, I don't have "the loop until error" option, is it the same?
+cooksey187 Please refer this document to know about testing and calibrating the battery: hp.care/2nig2tt
Can i use this technique for my new hp laptop?
Hi there, thanks for contacting HP Global Social Media Support!
Yes, you can!
Akhil_HP Social Media Tech Support
I bought new hp laptop (dw3010nx-15) yesterday . but battery life is 3 hours . i think battery has a problem or defected . Do you agree ?
+Almotasem Zayed Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
I have a Victus 16 that was working normally. After taking a friend’s advice, I performed a Battery Calibration as shown in this video to extend battery life. And it’s been terrible-my laptop no longer works properly. The cursor jumps and clicks randomly, the keyboard types on its own, and the main screen keeps flickering when I connect to a second monitor via HDMI. I don’t know how to reverse the Battery Calibration process; please help me (cry)
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6054WKCz6
Regards,
HP Support
Can i calibrate my hp pavilion -15's battery with hp support assitant ? or i need to follow this process ? please answer
Hp laptop fx-1069TX also has same problem. Should i also follow the steps from the video ??
Hi there, thanks for contacting HP Global Social Media Support!
Please try the steps mentioned under the video on your notebook and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
@@HPSupport I did the steps. I used the laptop for 30 minutes and from 100% it went to 75%,
Is this good ? And normally how long does it take to charge my victus laptop.
Thanks for the reply.
Troubleshoot the battery to see if it needs to be replaced as mentioned here: splr.io/6055ccca5
Regards,
HP Support
How much time it takes to degrade whole battery it keeps running for 2 hours
I have to replace the battery in my hp pavilion. Should I calibrate it after? Will new battery work well without calibration?
+Anna Dubasova All newly-installed smart batteries should be calibrated as soon as possible. This helps your system get an accurate reading on the battery's state of charge.
@@HPSupport thank you!
Hi, For Victus Gaming Laptop 16, in UEFI, there is No any "extensive test" and Loop until error. There is only a "memory test" which is quick and finishes in less than 5 minutes. How should I calibrate the battery since it lasts 2 hours?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in calibrating the battery of your notebook.
I will do my best to assist you.
Please refer this document to know about testing and calibrating the battery of your notebook: hp.care/6053mglLB
Regards,
HP Support
@@HPSupport I have read all of these information. the point is I cannot find any option "extensive test" or "loop unit error". this is because, the UEFI version you are using is 7.2 but mine is 2.3 in spite of the fact that my laptop is quite new. please tell me how can I do that long test in this laptop. the only thing that I found in the link that you just sent is a diagnostic way by using a software. this method is different from going to UEFI and drain the battery. and as you better know, the goal is not to test the memory, but is to use this test to drain the memory. please give me a useful instruction.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6053m9hCd
Regards,
HP Support
My battery of my hp elitebook 745 g8 amd 16gb last only 1.2 hours, can i also do this to it and make it last a bit longer?
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Sure! Please use the link below on how to calibrate your laptop battery and follow the steps,
Link - hp.care/6056WBASm
Let me know!
Regards,
HP Support
Thank yo hp for this helpful video ❤
Hi Vaishnavi, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hi,
I recently bought a Hp envy x360 15 eu0556ng. I have one big Problem: I tried to charge it over usb-c and it didn't charge with a 5V 2A and a 10V 4A Charger.
The only solution I could look up is to reset my batterie. The dude in the Video held down the power button for 15sec.
Do you have any other information? Or should I buy a HP Charger with USB-C do solve the Problem??
I'm also facing this problem, i have and hp pavilion 14dh1040, i can't expot data from usb c type and it's like a fancy item attached to my laptop😪
In the video you test memory and the official site tests power. Which one i should test?
+ALVAREZ, Fermin Please refer this document to know about testing and calibrating the battery: bit.ly/2YdYzpj