How to get the QR code on a new Toyota multimedia system 8 see description for an update
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- Опубликовано: 2 окт 2024
- Update: There is a better way! Try this video first • Remove a driver and ge...
The most frustrating part of the delivery is when the car will not generate a QR code to enable the suite of connected services. This trick will always work. Don’t skip a step. Delete personal data and turn off the Bluetooth and you’re golden.
#toyota #highlander #rav4 #tundra
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THANK YOU, spent 30 minutes waiting for code that never came! This worked perfectly!!!!
Tried quite a few times the QR doesn't want to come up (yes with Bluetooth off when noted and car restarted when noted) time to go get my PHD - Great videos just not getting things going yet with the several of us trying multiple times. It is interesting how things can be so complicated at times - LOL!
@@cindystroud1216 I’ve got a new one that is working better. Toyota has changed a few things since the original video was made
ruclips.net/video/uqkrQLhxq8I/видео.htmlsi=Id5KV7MWIBXi4jG4
Thanks for posting, though this sadly didn't work for me on my '23 Limited. After turning the car back on and tapping Continue on the "Warning" screen, it goes straight to maps.
What a mind-numbing user experience!
It really shouldn’t be a customer experience. This is what a good sales associate should be doing with you. That said, let’s try to fix this. Did you make sure the only profile on the screen is “guest?” If not, delete the profile, then do the “reset” in the settings menu. Turn off the Bluetooth on your phone and restart the truck. Only turn your Bluetooth on after you get the QR code. Also, make sure nobody near you has their Bluetooth on with an active account. I’ve seen that mess it up before too.
Thank you for giving me the gift of time by solving this for me!
For viewers: 7 days after doing this, Toyota listed my tuck as sold in the system and canceled my MyConnect services. I had to re-set up the app, which recharged the monthly fee (only 15 days after I had subscribed). On a positive note, the QR code popped up quickly this time to confirm that I owned the truck. After another hour on the phone with Toyota, I am down to one subscription.
FYI: I had my initial free subscription lapse (at one year). Went ahead and signed up for the $15 Remote Connect. However, I could not get the App to connect my phone to the truck. I utilized the method shown in this video, and it worked!
12 days later, the App stopped working. I had to reconnect the truck to the App. This time the QR code on the truck screen popped up quickly.
The problem, I was charged another $15 to the card on file just 12 days after I had already subscribed. After an hour on the phone with Toyota, the system viewed the reset I used from this video as the truck being sold therefore canceling my first subscription.
I'm letting people know in case they are having any issues.
What you just did took me over a week, talking to numerous Toyota agents for over 9 hours, and much more than a little frustration. You should give classes to Toyota agents on this.
In a way, I do! Glad to finally got it working but bummer it took so long
@@TrainerSteveCliffordWhen I told the Toyota agents that I watched a very helpful RUclips video, they were dismissive and almost mad. I tried that twice and then learned to keep my mouth shut about your videos.
@@ronaross1 lol. Oh well. My regional corporate guys from Toyota love them and so does my direct employer so a call center employee doesn’t bother me much. Thanks for the feedback
Thanks so much, Steve...just drove home my '23 Highlander Hybrid this past Thursday, and got into this "vicious circle" of NOT getting a Direct Connect QR code to show up for me (same reason, another profile, NOT me, was there, first...!!!)....going to follow your instructions "right now"...wish me luck, I don't doubt I will get RIGHT where I need to be, when done....!!! Also just SUSCRIBED and hope to be catching more tips from you as I also learn more about the Highlander.
What I found interesting is that the instructions tell you to make sure that your Bluetooth is ON.
Very helpful to us two ladies Ty!!
Thank you so much… this is what exactly happened to me. And I spend almost an hour work around. I gave up and take a break then try to find out on RUclips then come across your video. My problem solved. Thanks again.
2023 toyota rav4 dint work it looks like the screen is locked can somebody help.
Thank you so much for this video! Steve, I have been using a car for a while now but I haven't linked the Toyota mobile app when I first started the car.
If I want to connect it now how to do that? Do I need to go somewhere in Settings to generate the QR code?
Really appreciate your help!
Best way is to go to the settings tab and scroll all the way down to "info and security." You'll see a red button for a reset. That should do it.
Very helpful video! Just traded in my 08 Tundra for a 2022 tundra and was absolutely lost trying to figure this out. Also epic last name man! The truck I just got is red and I named it Clifford lol
FRUSTRATING is an understatement! My husband just bought a 2024 RAV4 and we can’t get the QR code, car comes already with a saved profile on my husband’s name (presumably set up by the dealer) and we’re unable to delete it, when attempting to enter, can’t. End of story, can’t set it up. I’M not buying a TOYOTA under no circumstance! My lease is up in 6mo, already deleted Toyota from my list.
Just did this, apparently it didn’t reset anything bc I watched at the same time, did all the things, and there’s still a user saved as well as me not getting the QR code
Try “info and security” And see if the factory reset button is available. If not, here’s the solution: ruclips.net/video/2zeGou3PRQo/видео.html
I went through the whole process last week with the salesman when I bought the car. We got the QR code but it kept erring out at the end of trying the complete the save of adding the car. He saw a persons profile was on the car so he removed their profile without resetting and then manually added my profile and then linked our family phones via Bluetooth . But I can’t add the car to the app a week later still. The reset button is red btw. Will clicking the reset remove all our phones?
What does it mean if there is a diagonal line through the DCM icon in the upper right corner of the Multi-Media display screen
Hi Steve, I work at Toyota in the UK and work on the US Toyota app. I work in the design and research function and we have been watching your videos. Would it be ok to catch up with you on a call to hear more about the onboarding issues that you have highlighted in this and other vehicles?
Absolutely. Email me at steveclifford@sheehy.com and I’ll provide my number
@stevemellor8837 the issue is happening with Rav4 xle too. Please fix it as it's annoying where I have been trying to connect my phone with multimedia system through QR code, but QR code doesn't appear.
@@bondtotheInfinity I think I know what happened. It is likely that your VIN is associated with another account. I just did a video to address this. It is longer than my others but it should fix the issue. ruclips.net/video/2zeGou3PRQo/видео.html
@@TrainerSteveClifford is it possible to have multiple accounts linked to the rav4? My wire and I share the car
@@dohc1974 kinda… I made a video on this. You have to share an account. ruclips.net/video/mTYrUlISbSI/видео.html
Hey Steve. Ok, my wife has the car added to her phone. All is well. Now, I want to add my phone to the car. it's a 2023 RAV4 XLE HYBRID. How do I get my (second) phone added to the car? (NICE VIDEO BY THE WAY)
Today I went to the dealer and the next question is “did you purchased your vehicle with us?” And as soon you say no … that is an automatic “no can’t help you “ but again MR. Manager is great. 🎊
I did this and the account wasn’t forbidden when I reset it. But it’s the second account and n it the primary driver.
I'm not sure I understand the question. If you have an account linked, you don't need the QR code a second time if that's what you're asking. The QR is only to establish the initial account linking.
Thank you so much!!! Couldn't understand why code never showed on screen. Took me all of 2 minutes thanks to your video.
He is awesome
The guys at Toyota they don’t know anything or they get jealous when you go to a different dealer for help … but this man is THE MAN
Thank you for this video. It really helped! I needed to set up my gf phone because they used mine at the dealership and we couldn’t figure it out once we got home. Thank you!
Hi Steve, I work for Toyota Connected and your videos are very refreshing. Thank you..
Awesome. Glad y’all are watching. Still some real friction points on these things but it’s getting better
I have a 2023 highlander and i tried resetting it to connect to ny app. But its shows data service disabled. How can i enable it?
If it is disabled, somebody declined the data services and only Toyota can turn it back on. Call 800-331-4331
@@TrainerSteveClifford thank you
Hello Steve is there a way I can start my new Rav information screen without the " experience drive connect" splash screen loading every time I start my car. I use android audio
It defaults to the last screen you were on except for the mirroring screens. Switch to the radio view and then activate the mirroring (Android Auto in your case) and then next time you start up, it will show the radio screen on start.
My husband picked up the car and they set his phone up with QR code. How can scan the QR code with my phone too add my phone to the system without reset his info.
You can’t. The QR is only used to set up the account and there is only one account per vehicle. You can share an account by logging in using the same email and password but there is no need for a QR to do that. You can also add your phone but again, no QR needed. If you want your own “profile” you can get the Toyota app and then pair your phone. It sometimes needs to restart the car but your profile will be distinct but again, no QR needed.
But now does this only work for a single user/driver? My wife is already connected as the primary driver, and I just want to add myself as a secondary driver. But I'm stuck in the endless loop of the car telling me to enter my email and then phone number so I can authenticate via the app, then the app asking for the VIN and then wanting the QR code or PIN, which the car of course won't show...
The car will only allow one account per VIN. That means, the remote features and tracking are only good on one account. If you want those features, you have to share account login info with your wife. I have a video on how to do that. If you have a Toyota app, you can add yourself as a "profile" in the car so it will remember your radio presets and a few other customizable features, but that is just a matter of pairing by Bluetooth. The QR code is ONLY used for the initial account setup.
Here's the video on account sharing ruclips.net/video/mTYrUlISbSI/видео.html
But what about when you have two owners for the vehicle and the dealer insisted they setup the first customer, now the Second customer wants to also connect, but can't find the ID? (BTW, my app allows me to either scan the QR code, or enter the 8-digit number, but we can't find the 8-digit number.)
You can have multiple people connected via Bluetooth but only one with the connected features of the app. There is a way to share the app but it requires sharing complete access
Thank you very much for this video!! Very helpful! (:
This system is horrible. I bought my 2023 Corolla two months ago and have had issues since. It’s never properly connected my vehicle to the app after trying various things.
Send me an email at steveclifford@sheehy.com and include a phone number and a good timer to call. I’ll walk toy through it. Somebody at your dealership should have done this. Shouldn’t have to go through this.
Why do they make this so complicated; what a nightmare
Thanks so much for making this video! It worked for me and saved me a headache of a phone call or trip to the dealer.
This does not work for second driver/phone registration.
I was able to get the profiles created, assign esch profile a phone and key but was unable to get the QR code for adding the vehicle in the phone app for the second profile.
Who ever wrote this code should be promoted to customer service specialized in debugging this mess.
The QR is only for adding the vehicle to an account, not for profiles or device connections. Only one person adds the VIN. My other videos show how to add multiple profiles.
I hate this about my 2023 Tundra!!!! Toyota should fix this his pronto!!! This did not work for me! Thanks for trying!
You can’t get the QR? Contact your dealer out send me an email at steveclifford@sheehy.com and I’ll work you through it
My wife's account and app worked perfectly at the dealership. My question is, can there be two separate accounts/phones connected to the vehicle in this way?
Each VIN can only be attached to a single account. If you want to share an account, that can be done and I made this video to demonstrate. ruclips.net/video/mTYrUlISbSI/видео.htmlsi=KZ039x0bKq1lbkds
If I do this will it delete the subscriptions that I already have included with my car? (The ones that came with my new car purchase)
With this method, no it will not. But why are you looking for the QR code if you have an active subscription? The one and only reason to scan the QR is to set up the subscriptions to your Toyota account. it is NOT to set up a profile or attach a Bluetooth device.
trying to install a second phone, the qr code never comes up. that toyota connect screen i haven’t ever seen (dealer connected our first phone). rly hate toyota electronics. i am an advanced user of all things computer and electronics.
You don't need a QR to add a phone. The QR is only to set up a Toyota account and that only happens once when the car is first purchased. To add a device, go into the settings menu and look under "phones and devices" and search for a new device.
I did everything you said and when I put in my phone number a blue screen came up that said connect your account something went wrong please try again
If you're getting the blue language screen, you're in good shape. You really don't need to put in a valid phone number unless you want a link sent to your phone to download the Toyota app (that is all that number gets used for). If you already have the app, just put in a random 10 digit number and the QR code will pop up. Use your app at that point to scan the QR and you'll get to the next level.
It didn’t work for me. This is so frustrating. My wife set it up no problem but my phone won’t work
You can't have two accounts linked to the same VIN. If you're looking to share the remote features, you have to share the login info. You don't need the full account stuff to get your phone attached to the system though. ruclips.net/video/UioXWHE8EDU/видео.html
Are a lot of Toyota dealers selling used cars as new?
Can a Vehicle be set up with the app for more than a single USER?
Kinda. You have to share the login credentials with a very trusted person. Here’s a video I did on this. ruclips.net/video/VkweHUrfcv4/видео.html
Mines does nothing
Followed the step exactly multiple time, the system will not reset the current profile.
I did an update on this video with a better way to zap everything. Short explanation is to go to “info and security “ in the menu and hit “system reset,” that will bring you back to factory fresh configuration
Hi Steve mine keeps rebooting/ wont stay on. can you help me on this? i have toyota rav4 2023 limited. thanks!!
@@WinniethePooh-bb1pc that needs the attention of the service department at your dealer I’m afraid
@@TrainerSteveClifford oh wow how unfortunate. thanks for the info🙂
I had this exact issue when trying to set this up and your explanation worked perfectly. Thank you so much - you saved me a lot of time and aggravation.
Go's I hate the app it sucks
Can you add two different Toyota accounts to one vehicle?
No. If you want to share the remote features, here’s how to do it. ruclips.net/video/mTYrUlISbSI/видео.html
Still not working i hate this thing!
This doesn't work now. There's no phone number in guest mode, you can't link up in it, and God help you if you can't remember your pin the second time because it'll go into the death spiral of login, send you a link to download the app, verify you own the $40k+ car you've been sitting in for the last several hours, gotta log in to link the car.
This is beyond asinine for a lapse in the billing on connected services.
THANK YOU STEVE!!!
I got the QR code to show up but when I tried to save/add the car it said an error occurred try again later. So the salesman added my name and profile manually to the touch screen in the car but I can’t add the vin to the Toyota app.
Worked for me. Thank you.
This is very helpfull!
It doesn’t work steve. After following the instructiins and restarting the car it goes right back to the same screen without the langauge choice. Unbelievable.
Mine still doesn’t do it
Thank you
01/19/2023 12:00. I have tried this process on my new highlander and my profile is not being deleted after doing the reset. I’ve tried this multiple times. The sales person started this setup with out my phone Toyota app snd stoped. Gues he put my profile in. How can I delete my profile so I can get the blue screen QRCode? Thanks.
This is a common thing so I made another video to show you. ruclips.net/video/4R2fpB-Ib7E/видео.html
Bottom line is, start over. That means completely deleting whatever profile is in the system and that is easy but not intuitive. I show you how in the new video. Hope this helps.
Thank you! In brief I spent many hours setting this up & more than once. Exactly why on my 22’ Tundra I used it only twice during the free 12 month trail period and have NO plans to re-new & pay for this Toyota APP. This give the infotainment system a bad name.
Well… you know you have a 10 free trial of Safety Connect? That’s roadside assistance and during that time, your key fob works the remote start? This new system does certainly have some teething issues, no doubt about that, but the benefits are pretty good once you get it running
thanks for video. Got 2023 Rav4 Hybrid LE. Follow the instruction to reset and turn off bluetooth but it didn't work. Any other suggestions please
Unfortunately, that probably means there is an account associated with the vehicle. You have two options and I go over this exact situation in this video: ruclips.net/video/2zeGou3PRQo/видео.html
I own a 2023 RAV 4 Prime. I am not able to reset my system to view the QR code. When I go Settings then
Info & Security
System reset is on the right side at the bottom of the screen in red but it is not highlighted.
Ugh! Please help!
Shannon
That means somebody else registered that vehicle. The easy solution is for your dealer to “unlink” your car. Tell them to go into dealer daily, go to the Connected services portal in the vehicles tab. After they put in the VIN, they need to go to the advanced features in the lower right corner to unlink from the previous owner.
You can also call 800-331-4331 but they will need proof that you are the actual owner before they unlink the previous owner
This did not work for me. Instead of a prompt for a phone number, it just reloaded my settings. Perhaps because my wife also had a profile. So frustrated by this thing.
Right on top of your profile, there’s an “edit” icon. Click on it, delete everything clean then you can follow the rest of this video. You’re welcome.
@steve , what if the connected services were set up already to someone else? I had to unlink the previous customer from the connected services portal in order to get back ti the blue screen… same thing stands true with trading in late model 2023/24 with same infotainment system
I can’t system reset or anything to get rid of previous owners profile, so I take it to Toyota ?
I have been seeing all your videos. Is there a way to do this when someone already has the car connected to their app (My wife). I can't seem to get the QR code to come back up and don't want to erase her data.
No. The QR is only to attach the car to an owner's account. You can have your own profile and/or add a Bluetooth device without the QR code but you can't have two different owner's accounts associated with the VIN. If you want to share the remote features, I have a video on how to do that but it is a work around: ruclips.net/video/mTYrUlISbSI/видео.html
I tried it n still nothing please help
Send me an email at steveclifford@sheehy.com and I’ll work you through it on Monday
The dealer was able to help set up a profile for my wife who is the primary driver. Is there a way to bring up the qr code on the infotainment system screen to add a secondary profile?
You don't need the QR code to add a second profile. Remember though that a "profile" is NOT the same as a Toyota owners account. A profile is a device that has the Toyota app installed and active. Anybody can have a profile. If, like many others, you want to have two people who have access to the remote features (remote start and vehicle location), you need to log into the app using your wife's credentials. I describe this process in this video: ruclips.net/video/mTYrUlISbSI/видео.html
Thank you for this! Is it possible to have two drivers using this feature? My husband already registered so how do I get the QR code for my Driver Connect without deleting his profile?
Sharing the app is a problem. You have to use the same login on two different phones. That means you only have one profile but that one profile is embedded on two phones. I did a video no this exact issue ruclips.net/video/mTYrUlISbSI/видео.html
I'm in the same boat, did you ever figure it out?
@@easeow I covered how to do it in this video: ruclips.net/video/mTYrUlISbSI/видео.html
How do you add a second driver?
A second driver profile or a second person with access to the remote start features? Very different solutions
But doesn't this suppose you are primary owner, What if you are trying to set this up as a guest? You still hit reset under personal info?
No. The qr is only needed to register the new car to the owners account. Adding a second profile is a lot easier. I review that prices here: Adding a 2nd profile to the Toyota multimedia system… with glitches
ruclips.net/video/xRD7vWP7AuU/видео.html
Very helpful thank you!!!
Everytime that I switch on I get maps , is this normal
I am connected using the USB are you saying that I can do this using blue tooth because my phone calls use blue tooth also
What year and model of vehicle? Most Toyotas are wireless now but not all
@@TrainerSteveClifford 2020 Corolla Estate luna
@@TrainerSteveClifford by wireless you are not referring to blue tooth
@@davewebster1627 2020 was wired only. You must tether it to use Apple CarPlay
@@davewebster1627 I'm honestly not sure what you're asking. The 2020 Corolla uses Bluetooth if you want to use your phone only. If you want to use Apple CarPlay, you must tether the phone. At that point, it is not using Bluetooth to talk to your phone but rather, the charging cable between the USB data port and your phone. The video you're commenting on is a much newer generation unit that uses Bluetooth for CarPlay (and Android auto).
I'm trying to format the screen but the account icon doesn't appear and the car is in use
@@MrdjrRirrikr I’m not sure what “format the screen” means
@@TrainerSteveClifford iam sorry but iam Arabic I translate it from safari
@@TrainerSteveClifford When I bought the car, I did not know the secret code for the screen, and the sign did not appear for me
Account in Toyota RAV4
@@MrdjrRirrikr once these leave the country, there’s no way to activate an account.
@@TrainerSteveClifford ok thank you
I have found if you turn off your bluetooth then turn car off then back on, the QR code will come up. No need to factory reset.
It depends. That will work sometimes but not always. You also don’t need to turn the car off. Press and hold the volume know for 5 seconds and it restarts the radio.
You are correct that turning off Bluetooth is the best practice for initially getting things going
@@TrainerSteveClifford thank you for the tip on restarting the radio. Love your videos
Is this the UUID code?
@@abdullahsulaiman5403 not sure what a UUID code is
@@TrainerSteveClifford i used t-drive app to link the car to my iphone.
I used vin then it required another scan “UUID” to add accesory to remote start the car
New 2024 Land Cruiser prado btw
When hitting reset settings will it delete ALL previous drivers?
Yes. Puts it back to factory fresh
@@TrainerSteveClifford Thank you for making this video. I successfully set up my profile and the app on my phone. I'm trying to get my wife set up as a secondary driver on a 2023 Rav4 Prime. She has a profile on the vehicle and she's logged into her own account in the Toyota app on her phone but she doesn't see the vehicle in the app on the phone. The phone app says she needs the QR code to add the vehicle, but I don't want to reset ALL the accounts on the vehicle because that would delete my account. I'm seeing some people saying that you can't have the vehicle added to 2 different accounts in the mobile app. Do you know if that's true?
@@joebelmonte7070 if you want two phones with access to the remote start and location features, there’s only one way I’ve found to do it. Have her log out of her account on her phone. Then, have her sign in using your phone number. You’ll get the text of course but use that code to verify the account. Now you have the same account credentials on two phones.
@@TrainerSteveClifford ok will try that. Hopefully Toyota adds support for this use case as it seems pretty common. Thanks so much for the quick response!
@@TrainerSteveClifford Would that allow the second person to have their own settings/favorites for the gauges/infotainment, or would they be stuck with the primary driver's preferences? I'm currently dealing with the same issues trying to get a second driver set up with the app.
Didn’t work
Thank you!
thank you