Thank you!!! Once my free period expired, they gladly took my $ to subscribe, but I couldn't get the QR code to show. Finally, your fix worked perfectly:)
Hi Steve we did this reset, and it says system reset completed but we don’t see the blue screen/welcome, we also don’t have the remote connect under the apps, how can we reinstall this app?
I have a question from you. My wife was able to get her car added to her Toyota app but I cannot. I do not want to reset the settings and she doesn't want me to either lol. Is there a way to get this code to show without having to reset so I can just add the car to my app?
The QR code is only used to attach the car to an owner's account. There is only one owner's account per vehicle so it will never show a QR code once it is associated with an account. If you want to share an owner's account, I have a video on how to do that here: ruclips.net/video/mTYrUlISbSI/видео.html
I setup my Toyota App and connected two bluetooth phones to Android Auto. But the Multimedia system always says no Profiles, or No Profiles Detected. Something like that. I'm never going to use the remote features and just want each phone to be automagically detected when the car is started. How do I do that?
When I was young I just turn on my radio... I could put in my tape or cd player and get the songs Id like. Wiyhout get of attention of the road. Can You see whays happend. My wife AND myself become prorammers, without able to drive! Progress or a hell?
Hi Steve. We have a Rav 4 2023 we bought in October. My partner did some kind of reset and now we are stuck on the purple initial screen that has that friendly button that tells you to contact your dealer. I also got emails from Toyota and AT&T that my plans have been cancelled. Now, despite doing system reset and personal info reset, I can’t get the QR code to come back. Not sure what else to do.
Look at the overhead console. If the light is green, you’re good and we can find a solution. If there is no light, it means somebody canceled the service ands declined the data consent. Toyota turned off the data control module so you can’t connect until you call Toyota and tell them you want to agree to the data consents and restart your trial. The number in the US is 800-331-4331. You can also test it by pressing the SOS button.
Thank you! We called Toyota and 30 minutes later on the phone, they say it's fixed. We need to wait 48 hours, but they say it should be fixed.@@TrainerSteveClifford
Hi Steve! I am having troubles activating Toyota Connected Services on my Toyota Corolla Touring Sports (2023). Maybe you can help me out here. I am based in Germany. The issue is: activation process goes in a loop in the app --> I am able to accept the data protection/processing conditions --> Screen comes up: that the activation of the connected services will take 24 hrs. Even after one week the connected services haven't been activated and when I open the MyT app again, it asks me to accept the data protection/processing guidelines for connected services again i.e. connected services have not been activated yet in the first place. Do you happen to have any troubleshoot advice?
Yikes. This might require a call to Toyota of Europe's Brand Engagement Center. I don't have a number for that but it is likely in your owner's manual somewhere. Before you do that, try this: Delete the app from your phone completely. Reinstall it and sign in. Do the factory reset procedure I describe here and enroll using the QR code. Don't enroll with the VIN as that sometimes is glitchy. Agree to all data consents (again) and make sure you get to the screen that says "finish enrollment." The screen on your phone may not show it is active at first but within 5 minutes, you should be able to refresh the screen and it should show up. If it doesn't, call Toyota or see your dealer. Wish I could be of more help. The European app is nearly identical to the US not I believe there are subtle differences so I hope this works.
My Rav4 2023 (belgium model and i live in France) asked for a long time (many months) to validate the conditions of use on the system screen. I arrived in guest mode each time. I had to enter my password to activated my profile. One day i used the Chrome browser to go to my customer account. I did some manipulations and i got menus that appeared on the screen that i had never seen in Firefox. It was to validate user conditions. I validated and when i returned to MyT, i also had conditions to validate. Since then, my system recognizes my phone and activates my profile directly. I no longer have to validate the conditions each time i start, or enter my password to activate my profile.
Great video. Is it possible to set up a second phone this same way, to get full use of the Toyota app on two phones for one vehicle? It looks like the system only allows this process scanning the QR code once.
The Toyota account is really intended for the owner only. I did a video on how to share it, but this is a work-around, not the intent. ruclips.net/video/mTYrUlISbSI/видео.htmlsi=bYEnS6NqrFmjYV6a You can add other devices and even profiles, but the remote and location features requires this trick
This is a great video! Thanks for all of the helpful info. If two phones share the same login, will the digital key be shared with both phones as well? @@TrainerSteveClifford
Bought new tundra, had it shipped from half country away.. having fits trying to sync up & just get started with the systems & app... i cant get anywhere... saw your video & wento reset systems & it is grey'd out and couldn't even do that... guess I'll hit my local dealer tomro but very very frustrating... bought a new Mercedes Sprinter & had none of these issues.. it was incredibly easy & works awesome... dont get it.. any help or advice would be great... thanks
Here's the update that I did. I can't seem to get this one to premier on my channel but this should fix your issue. ruclips.net/video/uqkrQLhxq8I/видео.html
I can't get the QR code to come up to bring me back to remote access because I tried to get my husband to put a profile on for the same car. Is there a trick to this without having to reset everything?
Profiles and accounts are two very different things. You can have several profiles associated with the car but only one account linking. If you both want access to the remote features, there is a work-around but the design of the app is to only have one person with full access.
@@TrainerSteveClifford Mine also has a slash through it yet still appears to work: there is a green light on the SOS button and the millage continues to update in the phone app after every drive. I did accept the data consent: app shows that Safety and Service Connect are active). I tried completely removing the car from my app, did a system reset, started over from scratch, but no change. I've found a few mentions that a hard reset (disconnect 12V for 30 minutes) fixes it but I'm not sure what else doing that will affect.
@@bf5291 So everything works on the app and in the car but it just shows the slash through the DCM indicator on the radio display? Try hitting the SOS button and see if it places a call.
@@karenhall2926 it’s a lot. I know. The learning curve is steep, especially if you haven’t had a new car in a while. Be sure to at least set up your Toyota account though. If you don’t, you’re missing out on the roadside assistance and emergency notification. Delete the app after you register but at least get that step done
Hi Steve! Hope you see this. I had followed this and worked perfectly until I messed something up and now my Toyota Tundra is stuck in guest mode (no other profiles just guest mode) and no reset is working. How can I fix this?
I did do a video on this but the fact that the reset doesn’t work tells me something else is going on. I suspect that your Bluetooth is off. That world gray out the reset and wouldn’t show your profile. Here’s the video on refer to guest mode: ruclips.net/video/1GpqtW04Q2g/видео.htmlsi=_UgvoXiv8DZcOi5Y
My screen returns to the settings after the reset and never goes to the blue screen to select language and start the set up. 2023 Tundra bought with 3k miles last week. any help?
The original owner is still in the account. You'll need to call Toyota at 800-331-4331 and be ready to email them your registration of proof of ownership and they will reset it. Then, the process I describe in this video will work.
I scanned the QR code and the app fails to link to the vehicle. I even tried the 8 digit number as an alternative and it comes up to the same thing. I already have a profile and a PIN set up. This is for a used vehicle I just bought so as a result I can't delete the previous user as they were the primary driver so I'm stuck as either a second driver (that is not primary) or as a guest. I can't do the factory reset either, it is greyed out.
Yeah the previous infotainment system wired version is like that. I dont like it how it default on no connection when usb is disconnected. Rather than keeping the Bluetooth connected. But when plugged in the Bluetooth has to stay on. When i turn it off a second later it turns back on. Wish there is a way to make it keep Bluetooth even when the usb is disconnected
@@TrainerSteveClifford Thanks for the quick reply it was really helpful. I subscribe to your channel and find your videos really helpful. I own a RAV4 PHEV which I took delivery of a few days ago. Despite reading the manual and watching several videos I still don't understand the different between the buttons AUTO EV/HV and EV and HV. EV I understand is all electric, but what's the difference between HV and AUTO EV/HV? Have you ever thought of doing a video on this as even my dealer isn't too sure! Thanks again.
@@Steve-PT that is a difficult one for me because Virginia is not yet a CA emissions state. We might see two or three of them a year. We do have one coming next month so I’ll try to put something together on it. In the meantime, I’d just leave it in auto HV all the time. The car’s computer is pretty smart about using things in the most efficient manner. My understanding is that you can “bank” the EV time if your commute starts with a long highway drive, followed by a long time in city conditions. That’s about the only time you’d want to use anything else.
@@TrainerSteveClifford Thanks for your reply and advice. I will do what you suggest and put it in AUTO mode and then forget about. Thanks again for your time.
Easy. When you pair her phone, select “set as primary”. The phone pairing is pretty simple compared to setting up profiles and such and there is no issue mixing iPhone and Android
Hi, I hope you see this. I had no problems with the initial trial service but now I paid for the guidance and it comes with remote connect. My app is telling me it has to verify that I ma the owner. The app is connected to the truck ( 2022 Tundra ) as it shows correct mileage and presents tire pressures. I follow the instructions and where the QR code should come up I just get a spinning circle. do your instructions apply to a paid subscription as well as a trial?? Thanks
Yikes. Did you buy it used and then pay for the subscription? If so, the trick is still registered to the previous owner’s account. Unfortunately, you’re going to need to call Toyota at 800-331-4331 to get them to release it. You’ll probably need to email them your registration or purchase documents
@@TrainerSteveClifford no, I bought it brand new and used the trial features. Then I had to pay and now it wants me to prove it’s me but no QR code pops up or numerical code either.
@@huskernut1 I’ve only assisted with one renewal and it was a pain. I haven’t had enough experience to figure out how to walk you through it. Unfortunately, that probably means a call to Toyota anyway
When I connected my phone to Bluetooth at the dealership without the Toyota app it gave me a pin number I didn’t write that pin number down. Will I need that Pin number in the future? And how can I get it if I didn’t write it down thank you
@TrainerSteveClifford thanks for the link but I have tried this as well. Under guest i get a message to register your profile, etc. Unnable to to select get started. I have a 2024 Tundra
@@hunter3563 try this one. Toyota changed some things and this is my latest version of it and should fix the problem ruclips.net/video/uqkrQLhxq8I/видео.htmlsi=fhniNlb8J6tYhkzW
@@TrainerSteveClifford mine won’t even load profiles at all now and where your satellite symbol is blue mine is greyed out with a line thru it ,my local dealer is now trying other things to look at but they won’t tell me what it is my truck is now at dealer it’s been there 4 times now
@@caspercorp You don't have to buy anything. The subscription trial periods are from the date of first use so when you re-enroll, it will revert to that date for the trials. If you want to contact me with direct questions, you can email me at steveclifford@sheehy.com
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Thank you!!! Once my free period expired, they gladly took my $ to subscribe, but I couldn't get the QR code to show. Finally, your fix worked perfectly:)
Really superb narration. Thank you very much sir. Toyota needs to put you on their payroll 🙂.
Helpful for my new 2024 Prius Prime. Thank you very much.
Thank you sir :) greetings from Germany :)
Hi,I did all what you said on the video but I didn’t get blue screen saying Welcome etc. what should I do? Please help.
Same thing happened to me.
And me
Hi Steve we did this reset, and it says system reset completed but we don’t see the blue screen/welcome, we also don’t have the remote connect under the apps, how can we reinstall this app?
Thanks so much! Simple with your help!
I have a question from you. My wife was able to get her car added to her Toyota app but I cannot. I do not want to reset the settings and she doesn't want me to either lol. Is there a way to get this code to show without having to reset so I can just add the car to my app?
The QR code is only used to attach the car to an owner's account. There is only one owner's account per vehicle so it will never show a QR code once it is associated with an account. If you want to share an owner's account, I have a video on how to do that here: ruclips.net/video/mTYrUlISbSI/видео.html
I setup my Toyota App and connected two bluetooth phones to Android Auto. But the Multimedia system always says no Profiles, or No Profiles Detected. Something like that. I'm never going to use the remote features and just want each phone to be automagically detected when the car is started. How do I do that?
When I was young I just turn on my radio... I could put in my tape or cd player and get the songs Id like. Wiyhout get of attention of the road. Can You see whays happend. My wife AND myself become prorammers, without able to drive! Progress or a hell?
I know... I know. That fact is why my channel gets so much traction. This stuff isn't easy.
I did that .. and still didn’t see the blue screen to add the Toyota app
Hi Steve. We have a Rav 4 2023 we bought in October. My partner did some kind of reset and now we are stuck on the purple initial screen that has that friendly button that tells you to contact your dealer. I also got emails from Toyota and AT&T that my plans have been cancelled. Now, despite doing system reset and personal info reset, I can’t get the QR code to come back. Not sure what else to do.
Look at the overhead console. If the light is green, you’re good and we can find a solution. If there is no light, it means somebody canceled the service ands declined the data consent. Toyota turned off the data control module so you can’t connect until you call Toyota and tell them you want to agree to the data consents and restart your trial. The number in the US is 800-331-4331. You can also test it by pressing the SOS button.
Thank you! We called Toyota and 30 minutes later on the phone, they say it's fixed. We need to wait 48 hours, but they say it should be fixed.@@TrainerSteveClifford
Hi Steve! I am having troubles activating Toyota Connected Services on my Toyota Corolla Touring Sports (2023). Maybe you can help me out here. I am based in Germany. The issue is: activation process goes in a loop in the app --> I am able to accept the data protection/processing conditions --> Screen comes up: that the activation of the connected services will take 24 hrs. Even after one week the connected services haven't been activated and when I open the MyT app again, it asks me to accept the data protection/processing guidelines for connected services again i.e. connected services have not been activated yet in the first place. Do you happen to have any troubleshoot advice?
Yikes. This might require a call to Toyota of Europe's Brand Engagement Center. I don't have a number for that but it is likely in your owner's manual somewhere.
Before you do that, try this: Delete the app from your phone completely. Reinstall it and sign in. Do the factory reset procedure I describe here and enroll using the QR code. Don't enroll with the VIN as that sometimes is glitchy. Agree to all data consents (again) and make sure you get to the screen that says "finish enrollment." The screen on your phone may not show it is active at first but within 5 minutes, you should be able to refresh the screen and it should show up. If it doesn't, call Toyota or see your dealer. Wish I could be of more help. The European app is nearly identical to the US not I believe there are subtle differences so I hope this works.
My Rav4 2023 (belgium model and i live in France) asked for a long time (many months) to validate the conditions of use on the system screen. I arrived in guest mode each time. I had to enter my password to activated my profile.
One day i used the Chrome browser to go to my customer account. I did some manipulations and i got menus that appeared on the screen that i had never seen in Firefox. It was to validate user conditions. I validated and when i returned to MyT, i also had conditions to validate.
Since then, my system recognizes my phone and activates my profile directly. I no longer have to validate the conditions each time i start, or enter my password to activate my profile.
Great share. Thanks very much
Thank you for your video sir.
Great video. Is it possible to set up a second phone this same way, to get full use of the Toyota app on two phones for one vehicle? It looks like the system only allows this process scanning the QR code once.
The Toyota account is really intended for the owner only. I did a video on how to share it, but this is a work-around, not the intent. ruclips.net/video/mTYrUlISbSI/видео.htmlsi=bYEnS6NqrFmjYV6a
You can add other devices and even profiles, but the remote and location features requires this trick
This is a great video! Thanks for all of the helpful info. If two phones share the same login, will the digital key be shared with both phones as well? @@TrainerSteveClifford
@@et3322 the digital key can be shared to anybody with a Toyota app. That’s easy. Search my channel. I just did that this week
Bought new tundra, had it shipped from half country away.. having fits trying to sync up & just get started with the systems & app... i cant get anywhere... saw your video & wento reset systems & it is grey'd out and couldn't even do that... guess I'll hit my local dealer tomro but very very frustrating... bought a new Mercedes Sprinter & had none of these issues.. it was incredibly easy & works awesome... dont get it.. any help or advice would be great... thanks
Unfortunately right now, the dealer portal isn’t much help. Call 800-331-4331 and they can get things started
I'm trying to remove the primary driver (previous owner) to put myself in. The system reset is greyed out so I can click it. So now what? Thanks.
Here's the update that I did. I can't seem to get this one to premier on my channel but this should fix your issue. ruclips.net/video/uqkrQLhxq8I/видео.html
I can't get the QR code to come up to bring me back to remote access because I tried to get my husband to put a profile on for the same car. Is there a trick to this without having to reset everything?
Profiles and accounts are two very different things. You can have several profiles associated with the car but only one account linking. If you both want access to the remote features, there is a work-around but the design of the app is to only have one person with full access.
What does it mean if there is a diagonal line through the DCM icon in the upper right corner of the Multi-Media display screen
It means the DCM is not communicating. Either you’re not near an AT&T tower or you declined the data consent in the app.
@@TrainerSteveClifford Mine also has a slash through it yet still appears to work: there is a green light on the SOS button and the millage continues to update in the phone app after every drive. I did accept the data consent: app shows that Safety and Service Connect are active). I tried completely removing the car from my app, did a system reset, started over from scratch, but no change. I've found a few mentions that a hard reset (disconnect 12V for 30 minutes) fixes it but I'm not sure what else doing that will affect.
@@bf5291 So everything works on the app and in the car but it just shows the slash through the DCM indicator on the radio display? Try hitting the SOS button and see if it places a call.
@@TrainerSteveClifford Wont that get me in trouble if its not a real emergency? lol
@@bf5291 lol… no. It is not 911. It’s Toyota roadside assistance. Just tell them you got it accidentally.
I never get that screen where it shows choose language. I did follow your steps but takes me to the same screen where it showed buildings and cars
More than likely, your car was associated with another account. Call Toyota at 800-341-4331 and be ready to email proof of ownership
I don’t want to use the Toyota app I just want to be able to use Bluetooth can I hook up Two different phones to use at separate times?
Yes! Just hit the little gear and set up Bluetooth. You can have up to 5 devices
@@TrainerSteveClifford thank you so much. I feel so overwhelmed with this technology.😊 I appreciate your answer
@@karenhall2926 it’s a lot. I know. The learning curve is steep, especially if you haven’t had a new car in a while. Be sure to at least set up your Toyota account though. If you don’t, you’re missing out on the roadside assistance and emergency notification. Delete the app after you register but at least get that step done
Hi Steve! Hope you see this. I had followed this and worked perfectly until I messed something up and now my Toyota Tundra is stuck in guest mode (no other profiles just guest mode) and no reset is working. How can I fix this?
I did do a video on this but the fact that the reset doesn’t work tells me something else is going on. I suspect that your Bluetooth is off. That world gray out the reset and wouldn’t show your profile. Here’s the video on refer to guest mode: ruclips.net/video/1GpqtW04Q2g/видео.htmlsi=_UgvoXiv8DZcOi5Y
@@TrainerSteveClifford thanks steve! Super weird thing happened… started driving the Tundra and the QR popped right up! Haha thanks again!
How do I do this in a 2016 Toyota Highlander Limited Platinum AWD Edition V6?
The 2016 does not have this multimedia system nor anything similar. The QR code applies to 2023 and newer
My screen returns to the settings after the reset and never goes to the blue screen to select language and start the set up. 2023 Tundra bought with 3k miles last week. any help?
The original owner is still in the account. You'll need to call Toyota at 800-331-4331 and be ready to email them your registration of proof of ownership and they will reset it. Then, the process I describe in this video will work.
I scanned the QR code and the app fails to link to the vehicle. I even tried the 8 digit number as an alternative and it comes up to the same thing. I already have a profile and a PIN set up. This is for a used vehicle I just bought so as a result I can't delete the previous user as they were the primary driver so I'm stuck as either a second driver (that is not primary) or as a guest. I can't do the factory reset either, it is greyed out.
You need to have your dealer remove the previous owner or call Toyota at 800-331-4331 and be ready to email your registration
Remember to also on the phone under Settings, Bluetooth, where vehicle is listed hit the (I) to the far right & turn on “Show Notifications “.
That is true on the older systems but if you’re using the wireless CarPlay, there’s no need for that
Yeah the previous infotainment system wired version is like that. I dont like it how it default on no connection when usb is disconnected. Rather than keeping the Bluetooth connected. But when plugged in the Bluetooth has to stay on. When i turn it off a second later it turns back on. Wish there is a way to make it keep Bluetooth even when the usb is disconnected
How about so I have 2 newer Toyotas with 2 drivers I’m trying to get both vehicles on both of our apps. Seems impossible
It is impossible unless you share an owner’s account. I did a video on how to do that. ruclips.net/video/mTYrUlISbSI/видео.htmlsi=3RrpvOWEWmMmDSqE
What happens if you change your Toyota account password? Do you have to relink the Infotainment screen again?
No. The VIN is associated with the phone and e-mail address. If you change your password, you’ll have to log back into the app but that’s it
@@TrainerSteveClifford Thanks for the quick reply it was really helpful.
I subscribe to your channel and find your videos really helpful.
I own a RAV4 PHEV which I took delivery of a few days ago. Despite reading the manual and watching several videos I still don't understand the different between the buttons AUTO EV/HV and EV and HV. EV I understand is all electric, but what's the difference between HV and AUTO EV/HV? Have you ever thought of doing a video on this as even my dealer isn't too sure! Thanks again.
@@Steve-PT that is a difficult one for me because Virginia is not yet a CA emissions state. We might see two or three of them a year. We do have one coming next month so I’ll try to put something together on it. In the meantime, I’d just leave it in auto HV all the time. The car’s computer is pretty smart about using things in the most efficient manner. My understanding is that you can “bank” the EV time if your commute starts with a long highway drive, followed by a long time in city conditions. That’s about the only time you’d want to use anything else.
@@TrainerSteveClifford Thanks for your reply and advice. I will do what you suggest and put it in AUTO mode and then forget about. Thanks again for your time.
I have a android phone that has the toyota app but i want my wife apple phone to be the primary phone is this possible
Easy. When you pair her phone, select “set as primary”. The phone pairing is pretty simple compared to setting up profiles and such and there is no issue mixing iPhone and Android
Hi, I hope you see this. I had no problems with the initial trial service but now I paid for the guidance and it comes with remote connect. My app is telling me it has to verify that I ma the owner. The app is connected to the truck ( 2022 Tundra ) as it shows correct mileage and presents tire pressures. I follow the instructions and where the QR code should come up I just get a spinning circle. do your instructions apply to a paid subscription as well as a trial?? Thanks
Yikes. Did you buy it used and then pay for the subscription? If so, the trick is still registered to the previous owner’s account. Unfortunately, you’re going to need to call Toyota at 800-331-4331 to get them to release it. You’ll probably need to email them your registration or purchase documents
@@TrainerSteveClifford no, I bought it brand new and used the trial features. Then I had to pay and now it wants me to prove it’s me but no QR code pops up or numerical code either.
@@huskernut1 I’ve only assisted with one renewal and it was a pain. I haven’t had enough experience to figure out how to walk you through it. Unfortunately, that probably means a call to Toyota anyway
Same problem here, it’s a spinning circle but no QR code pops up. Have you found a fix yet?
the Blue screen does not come up after resetting, what is the wrong with it
@@강이-q7l there is an updated procedure. ruclips.net/video/uqkrQLhxq8I/видео.htmlsi=46D6zSrRcNhuuf7l
Thank you.
When I connected my phone to Bluetooth at the dealership without the Toyota app it gave me a pin number I didn’t write that pin number down. Will I need that Pin number in the future? And how can I get it if I didn’t write it down thank you
We could never get the QR code no matter what on our 23 Tundra. Even the dealership was stumped.
@@robpurviance6391 I updated this here: ruclips.net/video/uqkrQLhxq8I/видео.htmlsi=C1SZ7u3kpb07eZQx This should do the trick
Thanks Mr. Clifford. Well give it a shot.
Me too
That didn't work. I still can't get the QR code after reset
@@vicgsxr750 try this. ruclips.net/video/uqkrQLhxq8I/видео.htmlsi=PyGUOe3gU_x8AaWt
@TrainerSteveClifford thanks for the link but I have tried this as well. Under guest i get a message to register your profile, etc. Unnable to to select get started. I have a 2024 Tundra
Mine won’t reset :( I hate my local dealer they only made things worse :(
@@hunter3563 try this one. Toyota changed some things and this is my latest version of it and should fix the problem
ruclips.net/video/uqkrQLhxq8I/видео.htmlsi=fhniNlb8J6tYhkzW
@@TrainerSteveClifford mine won’t even load profiles at all now and where your satellite symbol is blue mine is greyed out with a line thru it ,my local dealer is now trying other things to look at but they won’t tell me what it is my truck is now at dealer it’s been there 4 times now
I think old school cars war much better then thin technology , non of this garbage
Absolutely. This new bs is about tracking you with your phone 🤷🏼♀️.
I never get the QR code i wait for it but never gets it 😢
Do you have a Highlander? Those just changed to a code. I haven’t done a video on it yet but it is different
A corolla 2023 LE@@TrainerSteveClifford
So i reset my car, it remover from my data plan now i have to buy a New data plan and cancel the old one
@@caspercorp You don't have to buy anything. The subscription trial periods are from the date of first use so when you re-enroll, it will revert to that date for the trials. If you want to contact me with direct questions, you can email me at steveclifford@sheehy.com
@@TrainerSteveClifford hi mr steve can i ask you by e mail thx