Endura Trilennium Multi-Point Locking System
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- Опубликовано: 27 авг 2024
- Trilennium Multi-Point Locking System offers a patented system of strike rollers and latches that draw the door panel into perfect alignment with the jamb when the lock is activated, eliminating callbacks.
Just my observations over the years.....
The concept of the Trillenium, and its predecessor IPD? is excellent. laid out on the bench, there is not a smoother lock case residential or commercial.... the geometry is superb.
The issue is the thumb-turn is having to drawer the door into the weather-stripped jamb, and force the 3 tapered bolts into the strike plates simultaneously. That backpressure from this action wears on the cylinder hub in the lock case.
A sintered steel hub would likely perform better than the nylon one that the cylinder tailpiece passes through.
In the trimset, the "patio door" cylinder is very frail, and will fail from using the key to extend the bolts. A vast improvement would be to change the cylinder to a STANDARD deadbolt replacement cylinder... such as an ILCO 16995, or even better, an oval cylinder body that would bolt directly to the lock chassis, BEFORE the trim is applied.
EVERY make and type of multipoint lock has challenges, and those issues are GREATLY exacerbated by a doorway that is not installed ABSOLUTELY perfectly. The sill and walls should be plumb, level, square, and true. If the foundation work was done well, the framers work is better. If the sill is level, and the walls on either end are plumb and true; the door will perform like the display in the showroom. Add ANY racking, poor install techniques, and this and every other strategy for multipoint locking will fail.
Mine failed. First, top deadbolt broke while extended so door couldn't be opened. Clever locksmith was able to get it to back out and get door open. Few weeks later, bottom deadbolt does same thing and locksmith has to cut thru bolt with a multi-tool. Calls to Trilennium about warranty were never returned (Thanks Kevin: I appreciate your razor-sharp commitment to good customer service). Bought new Trilennium from Better Doors (great, quick service). Easy to re-install since the whole lockset is basically a cartridge. Working now, no thanks to Trilennium.
Hi Frank. I am so sorry to hear that you had an issue getting in touch with our customer service team. We are committed to helping our customers and this incident does not reflect that commitment. I'm glad that you were able to connect with our retail partner, BetterDoor.com and that they were able to help you. Please email me at marketing@enduraproducts.com, as I would like to better understand your customer service experience so we can avoid the same issue happening in the future. Thank you for the feedback and apologies again for your troubles.
"Kevin" is who the operator sent me to all three times. Kevin never answers the phone and never returns calls. I have since thrown the lock in the trash but in hindsight, it should have been under warranty and that was probably the main reason I needed to talk to a real person from the manufacturer. BetterDoor was an excellent company to deal with; Endura was not. Also, please be aware that as a volunteer at a gym-based community center, I regularly repair and replace Von Duprin/Schlage Locknetics commercial lock systems and am not your typical home consumer. Von Duprin/Schlage has never treated me like that and has in fact gone out their way to be be resourceful and helpful.
The "baby-sitter proof" feature is nice. I don't have that. It's frustrating to say the least.
Ask your millwork or door supplier for Endura products when you order your Exterior doors! Kelsey knows...
I’d prefer deadbolts going into floor and upper jamb.
We actually have that with our French Door Astragals.
As a door and hardware specialist with years of experience prepping and installing all types of door hardware, I found this system pretty bad! The biggest problem is that all five points to engage with even a large bow key does not work easily like in this video video, I just installed the Rocky Mountain Lever X Lever set and almost immediately noticed that this is a BADLY ENGINEER CONCEPT!
Replying to old post but I am a door and hardware specialist with thirty years. I replaced the main box in one this morning and another last week. I keep all the parts that fail on these in my truck. Sometimes they operate smoothly but too many times not. They are made from inferior materials for the task. First time I installed that Cocky Mountain grip handleset I thought it was goofy.
Tell Kelsey to stop bouncing.
She's just excited about multi-point locking systems.