It was great how you kept your cool in all of your interactions, and was super polite to the staff at your local yard. You had every excuse to be angry, but the way you conducted yourself was above reproach. I suppose you don’t get to where you are by burning bridges. Hats off to you sir.
A different video indeed Vlad. You dealt with your issue at Copart in a business like manner and kept your cool. I’m pleased you received a full refund for the car and shipping. Thank u so much for sharing that video. I throughly enjoy all content from LNC. I’m a huge fan !! 👍🇬🇧
Copart has the worst customer service I have ever experienced. Copart made this issue right because they saw the amount of business he does with them. If it was the average guy that does one car a year, I know they would tell him to pound sand, just like they first did with LNC. I am glad you got your shipping costs back and was surprised.
Hey Vladimir, you are definitely a class act, most people probably would have blown up on the phone with Copart and you maintained a very professional demeanor, but I think the viewers of this video will also recognize that we feel the stress in your face and voice, because of these concerns, it took away your upbeat voice and positive outlook on normally everything! Hang in there! You're doing great. Keep up the hustle and things will turn around for you! Let's go! Brian
Had a similar experience with Copart. They had to buy back the Infiniti that I purchased because of a title discrepancy. They did cover and refunded my shipping expenses as well. Had to provide an invoice from the shipping company. They will assign a resolution specialist who will handle the whole process for you. Unfortunately your time and the hassle is also money. At least you've managed to shoot a nice video about your trouble that will help others.
Smh.. Vlad I'm so sorry you went through this. At the end of the day thank you so much for letting all of this be known to us. The one thing I have noticed with this deal since you've gone to them before, was you always go to the yard to see the car before you leave. Now you know, you can't do deals that you've not seen before it leaves their yard.. crazy. They should pay you for re-installing some of those parts!
That’s great news Vlad! Nice to see that Copart held themselves accountable and value your business! God Bless you and your family Vlad and keep up the good work!
Glade you were able to dodge that , I know dealing with copart is not easy and never admit to issues when its there fault. Glad your stressful situation had a happy ending.
That happened to me with an Escalade from IAA. I explained to them that they wrote down the trip odometer and not the real miles. They took the car back and gave me a refund the same day. IAA is way better.
THEY EDIT WHEN THE CARS COMES DAMAGE AND CHANGE THAT TO "NO MECHANICAL DAMAGE" ON THEIR WEBSITE SO THAT YOU "CANT" RETURN WITH NO REFUND AND YOUR STRUCK WITH THE CAR. THESE CARS ARE A BUNCH OF SCAMS....I KNOW I USED TO WORK THERE AND THE SHADY SHIT THEY DO THERE IS A JOKE....PLUS THE MANAGER CLOSES DOOR SO THAT NOBODY KNOWS WHAT HE IS DOING...THIS IS SO SHADY
Hi Vlad, I would have thought the first route for Copart would have been to offer to discount the vehicle based on mileage and your shipping costs, this may not be the best option for the seller, but return transportation and the environmental impact has a cost to someone, great if you can purchase again at a lower cost, love what you are doing all the way from Bonnie Scotland.
Thank you for this episode.. What happened after this episode? New follower from Egypt Can I work with you when I arrive in the United States? I am interested in learning this business from scratch
I understand there are mistakes made with so many cars being sold at auction. However, this is a good learning lesson as well to NOT buy site on seen. Something I've been realizing after buying cars with hidden damage and things you just don not see in picture.
Outstanding content!!! The beginning of the video had me on the edge of my seat seeing COPART fraud when the assistant manager seemed like he was trying to blame you! 😡 20,000 miles difference is not a small mistake 🤪
Glad to hear it was resolved.. Its not ethical to mistreat customers, especially good ones. Copart did ths right thing and their reputation remains intact. This is how things should be solved.
Really impressed with how you dealt with this situation. After all you spend a lot of money with them 👍.Copart did the right thing and kept a very valuable customer
Copart here in Brazil says “you need to check the car on site” and then they run for any responsibilities…. Many times some parts are stolen that you can’t even see before you start the car…. The spare keys and manuals never comes with the car.
Such a shame the stunt they pulled!! Thanks for the info, Vlad! It is good to know that one has to be really aware and careful with these kind of situations
Bro these people are playing you...I would not let that $1200 go so easy...Remind them this is Adomoter fraud....Trust me the check for the full amount will be in male including Shipping!!!
I just got played by uhaul I paid 400$ for a car trailer and 10 miles down the road the empty trailer axle snapped on the high way and caused a wheel to fly off. All in all they told me tough luck best they can do is get me another trailer for free 😂🤦♂️ at this point I’m starting to believe big corporations hire scam artist as customer support.
@@angelcelis9090 so you rented a vehicle for $400 and after u started driving it up experienced a mechanical failure. So they didn’t have u wait until they finished fixing that unit, instead they replaced it free of charge with another unit….then u went about your business and did what you had to do with it? More or less? If so, where’s the scam part? I don’t see a scam other than a big inconvenience….unless there was any injuries caused by the incident but that story would’ve played out very differently.
Cleetus purchased that 911 turbo…Copart claimed started and drove…reality the entire motor was split in half almost. Copart backed down quickly and took it back when he went public😮
I had a similar issue with them. I bought a camper trailer that was labeled minor dented scratches and when I get there it’s not dentist scratches it’s fire damage. It was not able to be seen in the photos because they did not take pictures of the fire damage. I did not pay for the car and took it with the manager at that location and had them refund my account, the resisting
Good afternoon Vlad, I have been hearing all kind of horror stories about these people. I am sure glad you recovered from this incident. Thanks for the information. Take care and good luck.
Not ideal, but alls well that ends well….really thought you were going to get stiffed in the shipping cost…good to see customer service and honesty working well….and thanks for showing it’s not all sunshine and rainbows when buying salvage. 👍
In a body shop we tear them down the whole way. If the car gets junked we don't put them back together. We don't put the parts in the car till the customer cleans it out. Most of the time they pick up the car without the parts in the car.
I enjoyed this video. I think you handled it very well and it’s good to see they looked after you with the shipping cost, shows they value your business. We’ll done!
Anyone new to auto flipping. You ALWAYS double check the mileage on the dash vs the pics they put up to confirm. Typo errors can happen. Also, Copart tells you in their terms to inspect the cars BEFORE you BID. You do this yourself or 3rd party. This YTber clearly didn't do that and is lucky they even refunded him.
Well done Vlad, handled yourself like the pro that you are 👍. Fair resolution all things considered, thanks for sharing as many of us have had issues to address with Copart as well
My pal bought a truck with pics showing the airbag was n't blown , so he thought it was light damage. It turned out the steering wheel had been changed and it had serious structual dameged. My thoughts always go and have a look if you can . Saves alot off grief .😔
Good Afternoon good things happen to good people. Its all because of how you conduct yourself in your business dealings. Great news wishing you more success stories.
Влад, привет, рад что ты добился возврата средств и затрат на транспортировку ... В любом случае интересное видео, спасибо что показываешь такие моменты 👍
this is the correct way to handle a situation like this and because you conducted yourself the right way you got the best result. Well done. Well done to copart too they made the right response not to mention the smartest decision from a business and reputational decision.
I bought a 2014 BMW 435 X Drive, which was sold as being Cat N 'MINOR DENTS/SCRATCHES' When the car was delivered my mechanic commented that the engine was running slightly off a cylinder, which at the time was thought to be a faulty injector. The car was parked until we had a slot to carry out repairs, we checked the compression, which was half what it should have been on one cylinder, we decided to dig deeper to try to resolve the problem, which turned out to be a bent connecting rod. This was obviously why the car was sold through Copart. When I approached copart about this problem their reply was ''TOUGH LUCK'' and I should have researched the car before bidding, but viewing is not allowed in Belfast Copart. I am preparing for a court case.
I brought a 2022 Tesla Model 3 front accident damage. I’ve changed the pyro fuse but the car does not start still. Can you help with what the cause could be?
Thats not bad for a bad situation. To be honest it is fair to cover your own costs. You purchased the car out of state and that was your choice. Good outcome non the less.
People make mistakes...but in this case, it could be a VERY costly one, as they broke a Federal law regarding reporting of the odometer reading. Course with your annual purchases...they should make you whole on the shipping, because it's peanuts compared to you not buying from them. Nice job not yelling at them....my brother is always yelling at places that didn't do what they were paid for on the phone...I just laugh at him, be nice to them...until it's time to not be nice. Then remind them the customer is mostly right. Haha.
Thats just crazy, you would think a huge company like Copart would have just discounted the price paid and come to a suitable value, leaving you with the car and no messing around. I guess also if you had gone down the legal route that could have banned you from purchasing any more cars from them.
Looking at the auction pictures it appears they put the range left on the battery and not the mileage on the car. These Teslas prices vary so much lately with Tesla cutting brand new car prices at random so it seems most stay clear unless its a screaming deal. Also when they put Actual they claim "believed" mileage luckily they took it back they usually tell people to kick rocks.
For future reference I have bought from copart for years if the vehicle is misrepresented by them you can get them to take it back they give you a hard time but the will take it back if you argue enough as it is illegal to misrepresented the miles.i have done it a few times.
Vlad this a case where “What happened? Something happened 🤫. I’m also amazed how you kept your cool and managed to smile and be patient. Very impressed with your calmness and letting them know you’ve bought many high end cars from them and you expect them to be transparent otherwise you’ll take your business elsewhere 😤
Rather than eat the $1200, couldn’t you renegotiate the cost of the vehicle and then just fix it? Or is it an all or nothing proposition with another evil corporate entity?
I’ve been watching some of your episodes and honestly your repair quality I would insist on having my repairs done only with you all AND if I were to ever purchase a damaged car I would only buy one that was repaired by you folks. You’re the best 👍🏻🫵🏻👊🏻
Every car I’m getting from copart seems to have its parcel shelf and spare wheel kit removed, then I’m finding them on sale on EBay at areas near to my local copart..
Really liked the way you handled this situation, very professional, business like manner, didn’t lose your temper with Copart, etc…
Well you can't be a dick to people because of a mistake. It's not the people he spoke to fault.
No lie I would have lost my shit
Thank you for showing us both the ups and downs of the business. A lot of channels don’t show when things go wrong.
Name one channel that doesn’t show the bad
@@somebodyandthem he can't
@@somebodyandthem that complement is not to be debated. It’s not open to be destroyed by you. Flow with positive energy my brother.
It was great how you kept your cool in all of your interactions, and was super polite to the staff at your local yard. You had every excuse to be angry, but the way you conducted yourself was above reproach. I suppose you don’t get to where you are by burning bridges. Hats off to you sir.
They probably mistaken the range miles for the battery with the odometer miles.
❤
Maybe they read the trip
Yes they did
A different video indeed Vlad.
You dealt with your issue at Copart in a business like manner and kept your cool.
I’m pleased you received a full refund for the car and shipping.
Thank u so much for sharing that video.
I throughly enjoy all content from LNC.
I’m a huge fan !! 👍🇬🇧
i'm glad you uploaded this. People think it's easy to just buy and flip cars. There are soo many headaches involved us rebuilders deal with.
Copart has the worst customer service I have ever experienced. Copart made this issue right because they saw the amount of business he does with them. If it was the average guy that does one car a year, I know they would tell him to pound sand, just like they first did with LNC. I am glad you got your shipping costs back and was surprised.
Just goes to show it may be worth your while to have Vlad get you your desired vehicle from Copart!
Hey Vladimir, you are definitely a class act, most people probably would have blown up on the phone with Copart and you maintained a very professional demeanor, but I think the viewers of this video will also recognize that we feel the stress in your face and voice, because of these concerns, it took away your upbeat voice and positive outlook on normally everything! Hang in there! You're doing great. Keep up the hustle and things will turn around for you! Let's go! Brian
Had a similar experience with Copart. They had to buy back the Infiniti that I purchased because of a title discrepancy. They did cover and refunded my shipping expenses as well. Had to provide an invoice from the shipping company. They will assign a resolution specialist who will handle the whole process for you. Unfortunately your time and the hassle is also money. At least you've managed to shoot a nice video about your trouble that will help others.
Smh.. Vlad I'm so sorry you went through this. At the end of the day thank you so much for letting all of this be known to us. The one thing I have noticed with this deal since you've gone to them before, was you always go to the yard to see the car before you leave. Now you know, you can't do deals that you've not seen before it leaves their yard.. crazy. They should pay you for re-installing some of those parts!
That’s great news Vlad! Nice to see that Copart held themselves accountable and value your business! God Bless you and your family Vlad and keep up the good work!
Glade you were able to dodge that , I know dealing with copart is not easy and never admit to issues when its there fault. Glad your stressful situation had a happy ending.
Really happy to see you showing the business side of car auction that sometimes you don’t get what is described 😊
Thank you for sharing the ups & downs of the motor trade. You handled yourself like a true professional, polite and assertive.
That happened to me with an Escalade from IAA. I explained to them that they wrote down the trip odometer and not the real miles. They took the car back and gave me a refund the same day. IAA is way better.
THEY EDIT WHEN THE CARS COMES DAMAGE AND CHANGE THAT TO "NO MECHANICAL DAMAGE" ON THEIR WEBSITE SO THAT YOU "CANT" RETURN WITH NO REFUND AND YOUR STRUCK WITH THE CAR. THESE CARS ARE A BUNCH OF SCAMS....I KNOW I USED TO WORK THERE AND THE SHADY SHIT THEY DO THERE IS A JOKE....PLUS THE MANAGER CLOSES DOOR SO THAT NOBODY KNOWS WHAT HE IS DOING...THIS IS SO SHADY
Your calmness and good behaviour was excellent.I must learn from you!
Shoutout to Copart for finally resolving your problem with the Tesla. Now that's real top class customer service
Hi Vlad,
I would have thought the first route for Copart would have been to offer to discount the vehicle based on mileage and your shipping costs, this may not be the best option for the seller, but return transportation and the environmental impact has a cost to someone, great if you can purchase again at a lower cost, love what you are doing all the way from Bonnie Scotland.
Totally agree because Vlad even said he would buy it back when he left it at Long Beach..
That makes perfect sense, but Co-part is too much of a corporate company to do something that makes sense like that.
Thank you for this episode.. What happened after this episode?
New follower from Egypt
Can I work with you when I arrive in the United States?
I am interested in learning this business from scratch
That’s crazy. I hope the shipping ends up getting covered. Just crazy.
I always say, mistakes happen, it’s how you rectify them that matters, I’m genuinely happy for you, on to the next one!
He's like 'It's Christmas Present', when he said happily, 'We got our money back and also the shipping cost'. This guy is awesome.
I understand there are mistakes made with so many cars being sold at auction. However, this is a good learning lesson as well to NOT buy site on seen. Something I've been realizing after buying cars with hidden damage and things you just don not see in picture.
Outstanding content!!! The beginning of the video had me on the edge of my seat seeing COPART fraud when the assistant manager seemed like he was trying to blame you! 😡 20,000 miles difference is not a small mistake 🤪
Glad to hear it was resolved.. Its not ethical to mistreat customers, especially good ones. Copart did ths right thing and their reputation remains intact. This is how things should be solved.
Love Canada Merci Québec
He handled it calmly and professionally.
Really impressed with how you dealt with this situation. After all you spend a lot of money with them 👍.Copart did the right thing and kept a very valuable customer
GREAT RESULT 👍👍REALLY GOOD TO SEE YOU GUYS GET THE FULL REFUND FROM SUCH A BIG COMPANY 👍👍
That’s an entire law suit especially with the way they handled it.
My 22 years of Auto Auction work tells me the cameras and other parts were removed at the Auction by dealers/body shop workers.
Copart here in Brazil says “you need to check the car on site” and then they run for any responsibilities…. Many times some parts are stolen that you can’t even see before you start the car…. The spare keys and manuals never comes with the car.
Why do manuals and spare keys not come with car? Wth copart you loser
Great to hear this had a positive ending Vlad 😀
Such a shame the stunt they pulled!! Thanks for the info, Vlad! It is good to know that one has to be really aware and careful with these kind of situations
انت مبدع
Bro these people are playing you...I would not let that $1200 go so easy...Remind them this is Adomoter fraud....Trust me the check for the full amount will be in male including Shipping!!!
I just got played by uhaul I paid 400$ for a car trailer and 10 miles down the road the empty trailer axle snapped on the high way and caused a wheel to fly off. All in all they told me tough luck best they can do is get me another trailer for free 😂🤦♂️ at this point I’m starting to believe big corporations hire scam artist as customer support.
They paid for the shipping in the end of the video
@@angelcelis9090 so you rented a vehicle for $400 and after u started driving it up experienced a mechanical failure. So they didn’t have u wait until they finished fixing that unit, instead they replaced it free of charge with another unit….then u went about your business and did what you had to do with it? More or less? If so, where’s the scam part? I don’t see a scam other than a big inconvenience….unless there was any injuries caused by the incident but that story would’ve played out very differently.
you handle very professional bro the situation and calm
very instructive story, good luck with your business
Cleetus purchased that 911 turbo…Copart claimed started and drove…reality the entire motor was split in half almost. Copart backed down quickly and took it back when he went public😮
This is one of your best vid how everything was handled and the relationship between you and copart is intact.👌🏾🇿🇦♥️
I had a similar issue with them. I bought a camper trailer that was labeled minor dented scratches and when I get there it’s not dentist scratches it’s fire damage. It was not able to be seen in the photos because they did not take pictures of the fire damage. I did not pay for the car and took it with the manager at that location and had them refund my account, the resisting
Boy Vlad, you seemed so calm, I would have been pissed. I guess that is why I don't do what you do. Loved the video
great happy end молодчинка!!
Perfect video. Copart new they would lose doing you wrong. You handled this like a Pro and if I need any body work I know were to go.
Used to live in Laguna back in the 70's. Nice to see the old home land.
WOW what a trip.... Glad you got the whole deal rescinded plus towing back but a deal and time wasted...
Love the under dog ,story big thanks to copart doing right dude.
Good afternoon Vlad, I have been hearing all kind of horror stories about these people. I am sure glad you recovered from this incident. Thanks for the information. Take care and good luck.
Hey there !Thanks for the awesome videos .They're funny and interesting as heck!Sending greetigns all the way from Italy!
Not ideal, but alls well that ends well….really thought you were going to get stiffed in the shipping cost…good to see customer service and honesty working well….and thanks for showing it’s not all sunshine and rainbows when buying salvage. 👍
Great to hear this was resolved....Having your channel and video'ing everything is key!
Very professional how you deal with this situation Vlad.
In a body shop we tear them down the whole way. If the car gets junked we don't put them back together. We don't put the parts in the car till the customer cleans it out. Most of the time they pick up the car without the parts in the car.
I enjoyed this video. I think you handled it very well and it’s good to see they looked after you with the shipping cost, shows they value your business. We’ll done!
Anyone new to auto flipping. You ALWAYS double check the mileage on the dash vs the pics they put up to confirm. Typo errors can happen. Also, Copart tells you in their terms to inspect the cars BEFORE you BID. You do this yourself or 3rd party. This YTber clearly didn't do that and is lucky they even refunded him.
I'm happy this all worked out.
Gogo Canada Merci
Good to hear they handled it right.
Great that it all worked out in the end.
Well done Vlad, handled yourself like the pro that you are 👍. Fair resolution all things considered, thanks for sharing as many of us have had issues to address with Copart as well
My pal bought a truck with pics showing the airbag was n't blown , so he thought it was light damage. It turned out the steering wheel had been changed and it had serious structual dameged. My thoughts always go and have a look if you can . Saves alot off grief .😔
Good Afternoon good things happen to good people. Its all because of how you conduct yourself in your business dealings. Great news wishing you more success stories.
Влад, привет, рад что ты добился возврата средств и затрат на транспортировку ...
В любом случае интересное видео, спасибо что показываешь такие моменты 👍
this is the correct way to handle a situation like this and because you conducted yourself the right way you got the best result. Well done. Well done to copart too they made the right response not to mention the smartest decision from a business and reputational decision.
Bom vídeo excelente parabéns assisto você desde 🇵🇹
I bought a 2014 BMW 435 X Drive, which was sold as being Cat N 'MINOR DENTS/SCRATCHES' When the car was delivered my mechanic commented that the engine was running slightly off a cylinder, which at the time was thought to be a faulty injector. The car was parked until we had a slot to carry out repairs, we checked the compression, which was half what it should have been on one cylinder, we decided to dig deeper to try to resolve the problem, which turned out to be a bent connecting rod. This was obviously why the car was sold through Copart. When I approached copart about this problem their reply was ''TOUGH LUCK'' and I should have researched the car before bidding, but viewing is not allowed in Belfast Copart. I am preparing for a court case.
I brought a 2022 Tesla Model 3 front accident damage. I’ve changed the pyro fuse but the car does not start still. Can you help with what the cause could be?
Can't go wrong with a quick flip! Well done sir
Had similar issue, but they put higher mileage on Title than the car actually had.
Took 4 months to get new title with corrected right mileage.
Thats not bad for a bad situation. To be honest it is fair to cover your own costs. You purchased the car out of state and that was your choice. Good outcome non the less.
People make mistakes...but in this case, it could be a VERY costly one, as they broke a Federal law regarding reporting of the odometer reading. Course with your annual purchases...they should make you whole on the shipping, because it's peanuts compared to you not buying from them. Nice job not yelling at them....my brother is always yelling at places that didn't do what they were paid for on the phone...I just laugh at him, be nice to them...until it's time to not be nice. Then remind them the customer is mostly right. Haha.
Good work Dr Vlad, a mistake was made and they rectified it so all's well that ends well. 👍👍🇬🇧🇬🇧
Thats just crazy, you would think a huge company like Copart would have just discounted the price paid and come to a suitable value, leaving you with the car and no messing around.
I guess also if you had gone down the legal route that could have banned you from purchasing any more cars from them.
glad to see they did the right thing and happy for you getting your money back
Do not like that forklift on the Tesla batteries !
Man, I got pissed off!!:) It's cool to see this content is done in LN, I work in LN MB around the corner
Looking at the auction pictures it appears they put the range left on the battery and not the mileage on the car. These Teslas prices vary so much lately with Tesla cutting brand new car prices at random so it seems most stay clear unless its a screaming deal. Also when they put Actual they claim "believed" mileage luckily they took it back they usually tell people to kick rocks.
I have had a lot of problems with Copart, I always return the car to Copart if it is anything shady. I use iaai now
Glad for you my dear friend.
Would like to think that Copart did right by you on the shipping costs.... multiple vehicle purchases considered etc
For future reference I have bought from copart for years if the vehicle is misrepresented by them you can get them to take it back they give you a hard time but the will take it back if you argue enough as it is illegal to misrepresented the miles.i have done it a few times.
Does mileage matter that much on electric cars as they do on mechanical?
Весь видос за тебя переживал.... слава богу ,всё обошлось...
That seems to be a pearl white Ferrari. Beautiful colour Vlad difficult to top
Well done Vlad for the way you delt with this very calm.... As for Copart this isn't a good look for them. Stay safe support from England 🙏
I wish have business like you guys but off course little inventory.. Good luck!!!!
Vlad this a case where “What happened? Something happened 🤫. I’m also amazed how you kept your cool and managed to smile and be patient. Very impressed with your calmness and letting them know you’ve bought many high end cars from them and you expect them to be transparent otherwise you’ll take your business elsewhere 😤
Rather than eat the $1200, couldn’t you renegotiate the cost of the vehicle and then just fix it? Or is it an all or nothing proposition with another evil corporate entity?
So where is the scam part? Sounds like an honest mistake and your money was fully refunded.
I agree.
Is there something wrong with the video camera in the office? It seems like it’s really blurry in every new video.
In germany we say - The End is good, so all is good. 👏
Frank 🙋♂️🇩🇪
I’ve been watching some of your episodes and honestly your repair quality I would insist on having my repairs done only with you all AND if I were to ever purchase a damaged car I would only buy one that was repaired by you folks. You’re the best 👍🏻🫵🏻👊🏻
keep up making good great videos.
jeez! what an absolute nightmare! i wish i had your restraint
Oh😱good old mustang copart parking🥹♥️♥️♥️
Every car I’m getting from copart seems to have its parcel shelf and spare wheel kit removed, then I’m finding them on sale on EBay at areas near to my local copart..
Hoping for the next project doc you are very happy to fix all and satisfy.. Keep it up doc and be safe always. GOD bless Doc
You sound good just like Zlatan Ibrahimović man
Great video 👍🏻👍🏻