Yes! It worked like a charm :) When performing a BIOS update on a 15-n221so the system halted and i was forced to remove AC and battery to power it off after ~10 minutes. Created the BIOS recovery USB as shown in this video, and voila...the damn thing was working again!
I found out how to use the bootable USB! To use the bootable USB you created for your faulty HP laptop I found the following useful info: Insert prepared USB into the HP laptop it is intended for. Make sure the laptop is turned off and the charger plugged in. Turn on laptop whilst holding the windows key and letter B on the keyboard. The system will find the USB and the BIOS flashing process will start. Do not interrupt the process. Check the BIOS version afterwards to confirm the updated version.
The only files available for download now provide executable files that install the bios directly from windows. Where are the files that create the bootable drives? None of this works as you say it does. The files I download only create another executable. Where is the file that works as the video shows? None of this works as you say it does.
Hey I’ll try it as soon as l get an new Battery for more secure operation. But I think it would be quite absurd, if an exchange of Mainboard were needed. It costs 1200€ for a gaming laptop. I don’t know whether it is a virus or hardware error. I mean It costs too much.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about creating bios recovery flash drive. I will do my best to assist you. Please try using HP Cloud recovery tool as mentioned here: bit.ly/317XDob Binu-HP Social Media Tech Support
I have no option to create a recovery usb drive.. When i download the BIOS file it gives me InsydeFlash, it asks me for my current ID and New ID and does not in any way seem like it wants to create a recovery drive, it wants to update the BIOS for the pc i'm currently using, I have an HP G61 Notebook that has the black screen error, it has the error code of 2 flashes on the caps lock LED so i know it's BIOS corruption, please help.
I got same error InsydeFlash. I tried lot of times over different operating systems including the same as on my effected machine HP 431 Notebook PC but all in vain. So finally i disassembled my notebook , located CMOS battery , disconnected it & pressed the power button for 60 Secs with all power sources disconnected. After assembling my laptop i got my display back with an option to press any key to restore BIOS with a error message "CMOS checksum error"I did same and my laptop is working fine since now.
+Gil Gillis We understand that you are experiencing an issue in creating a BIOS Recovery Flash Drive for HP Notebooks. Please refer the following documents to create Recovery Flash Drive: 1. For Windows 10: hp.care/2n5MNJg 2. For Windows 8: hp.care/2n5VyTt and 3. For Windows 7, Vista and XP: hp.care/2n5OLcG. If your laptop does not start and emits an LED or Beep Code, please follow the instructions in following document: hp.care/2nvpuq8
my hp elitebook 8470p bios is corrupted. so i want to make a usb flash drive from other computer. when i try to do this process in other computer but after installing software,i cant get windows bios utility screen. please tell me how can i make bios flash drive from other computer
Hey HP, the BIOS Update Utility doesn't show up after the files are extracted. I downloaded the BIOS for my HP Pavilion 15 Laptop PC 15-eh2000 IDS Base Model multiple times but it doesn't work either time.
Hi Meagty, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in creating a bios recovery flash drive. I will do my best to assist you. Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu_HP Social Media Tech Support
Hate it when big companies lie about stuff like this. This doesn't work at all just downloads the file and i get no recovery usb prompt just accepts the licence agreement then closes the window
Hi there, thanks for contacting HP! I understand that you are experiencing an issue in creating bios recovery flash drives. I will do my best to assist you. Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Let us know how it goes. Binu - HP Social Media Tech Support
Hi Indra, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in updating the bios of your notebook. I will do my best to assist you. Please perform updates via HP Support Assistant as mentioned below to fix this issue: HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Binu_HP Social Media Tech Support
Thanks for the reply. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes. Binu_HP Social Media Tech Support
doesnot help; On my HP 6560b, I'm creating a USB to reinstall the BISO, but, this message keeps coming up,"HPQ Flash Wizard Required HP UEFI BIOS Update utilities are not available in destination folder, unable to continue", is this common, how to I get it to install to the USB?
I was able to extract the utility to the temporary folder via the InstallShield, but the utility won't run. Not sure what's going on, but I'm using a Dell computer running on Legacy BIOS to create the recovery USB to fix an HP laptop running on UEFI BIOS.
Hi there, thanks for contacting! I understand that you are experiencing an issue in creating a bios recovery flash drive. I will do my best to assist you. Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/3eEeaGZ Binu - Social Media Tech Support
Heyy i have a hp victus laptop My bios is corrupted i guess The old bios file is not opening on my other laptop and i cannot make it flashable Please help
I have been trying to Flash/Fix my BIOS for a couple days now. No idea why it 'broke' in the first place. I went to sleep, it was fine. I woke up, it would not boot. I have created a recovery usb drive which sort of started working the first time I tried it, the BIOS update screen came up and got to about 40%, the screen went blank (I know the directions said it might), I let it ride and after a while the PC had shut down and is still not fixed. Now when I insert the drive, it does not "find" the files aka the BIOS update screen never starts...
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Regards, HP Support
As few others have mentioned here, this doesn't work for all of the BIOS update files, for my laptop, 15t-y200, it does not even extract any files, so I am unable to get to the boot recovery menu. I tried extracting different ways directly at the source, no luck, it is grayed out by HP. I tried to create a bios recovery USB for two different BIOS updates and it worked just fine, but not for the one I need. I just need HP to unblock that update .exe but there is no way to ask them.
@@HPSupport That is the issue, that since the bios is corrupted, I am unable to get to the bios menu to select boot from USB. I need to make a bios recovery boot flash drive. Is there a reason why for this particular model the bios will not extract in a different laptop in order to create a recovery USB. I waited for a newer bios update and it does the same thing, does not extract to give me an option to create usb.
@@HPSupport When I try to create this HP cloud recovery using the tool, it does not allow me the option to chose Windows 10, it is automatically grayed out to Windows 11, I wounder if that is the reason my laptop is not catching it when I try to restore with that USB? My product ID is 2D117AV.
If only anyone would finally explain what files exactly should be on the USB key, and in what directories! Trying SP79709, update of 2017, the installer is from 2012 and does not work on Windows 10, or Windows 7 - need a usb key because this laptop does not boot into Windows.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether the steps mentioned under the video will work on MacBook's. I will do my best to assist you. The steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands. Binu_HP Social Media Tech Support
HP says my computer has been retired , no BIOS available for me to create a recovery flash drive , What do I do now . My old computer works great and want to have a recovery flash drive just in case .
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in creating recovery disc for your computer. I will do my best to assist you. Please try using HP Cloud recovery tool as mentioned here to fix the issue: hp.care/6057YalRl Regards, HP Support
Hi Alberto, thanks for contacting! I understand that you are experiencing an issue in creating recovery flash drive. I will do my best to assist you. Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu - Social Media Tech Support
Do I need the same type of computer to do this? The only other computer option I have is the HP Envy, and would using that computer to make the flash drive harm the H.P. Envy or cause it to not fix my HP Pavilion X360?
+Bella A You cannot use other computer to create USB flash drive. Please follow the steps mentioned under this document to fix this issue: support.hp.com/in-en/document/c06162205
@@HPSupport my brother in christ how tf im going to use my pc to make the USB flash drive if my pc cannot boot because it have a hard disk failure, you guys are just fucking genius making that executable that can just run IN THE PC THAT DOESNT WORK
Hi, why there's no BIOS driver of my HP Pavillion Convertible Model: 14-cd0069TX with Serial Number: 8CG8351H32 ? Please reply, i badly need some help.
Hi Tommy, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
On the HP customer support website there are two versions for a bios for my laptop HP 625. My question is do I have to download both of the bios versions and flash them separetely to the laptop or I need to do that with just the latest one? Thank you!
@@HPSupport My laptop on the screen it's saying it is HP 625, but when I remove the battery it's saying HP 620 and there are two different drivers for both. Which one should I download the drivers for? HP 625 or HP 620? Is there a problem if I test them both? Will this damage my laptop?
Yes hello can you help us with some clear drivers including keyboard and USB controller drivers and preferably a complete and clear set of all needed drivers for the HP Elitebook 2760p Right now it is not clear and I am having some previously known issue with some keys not working because some keyboard or more specifically some usb controller driver is not installed or properly installed, I had this issue in the past and somehow fixed it but this was back on windows 7 or something where the driver set was more clear, but now we need a set specific to Windows 10 and really Windows 11 The website driver set only shows options for up to Windows 8 and it is not clear, what we can use to get full driver coverage in Windows 10 and maybe even 11 Maybe you can address this? Your support would be greatly appreciated by many trying to upgrade their OS on this model. Probably some people unnecessarily replacing their keyboards thinking it's a hardware issue when it's really related to the software, maybe you could help provide clear solution and set of drivers
Hello ,mine doesnt show the usb after installing the software it just shows a hazard sign l have tried 2 different usb stick,software version is sp102455 for hp probook 640
Hi Danny, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu-HP Social Media Tech Support
I’m trying to use this method to fix the black screen/blinking caps lock issue but when I went to download the bios from the website, it doesn’t have the option to select windows 11 operating system. Only windows 10. And I think that’s what caused it to not work for me
Hi BrandonG97🏈, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'd like to help you with your HP Product and related queries. As a first point of diagnosis, please try few of these troubleshooting steps: * Power off the laptop. * Disconnected AC adapter from the laptop. * Press and hold the power button for 15 seconds. * Allow the laptop to cool down for a minute. * Then plug the AC adapter. * Power ON the laptop. For additional troubleshooting steps, please reference to this document: support.hp.com/sg-en/document/c02693833 If issue still persist after trying above troubleshooting steps, please contact our customer care team over the phone or chat for further assistance, if the issue requires additional troubleshooting over remote session or in Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please follow these steps to reach HP Phone Support: Step 1. Open link: support.hp.com/us-en/contact-hp?openCLC=true Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the Local Contact Options. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Hope this helps. Keep me posted. Regards Vignesh-HP Social Media Support
+Isharu Matsu thanks for reaching out! I understand that you need help in creating USB recovery drive. I'll do my best to assist you. Please refer this document to know about creating recovery USB drive: hp.care/2oexnTz Let us know how it goes.
winflash gets transfered to the thumb drive, but the sp47531 opens as insydeflash. there is no extracting. it tells me not to turn off my computer. there is a start button and an exit button. current bios, new bios, id, and version are all blank. it says it's about to update my bios. a.be sure you are running on external power. b. before continuing, close all applications. c.your system will automatically shut down after update.
It does not work whenever i open the program it installs but do not pop up the bios utility tools and when i try to open it says- IHISI get support mode fail in smi hp please tell me how to fix it
Hi Anime, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in creating bios recovery flash drive. I will do my best to assist you. Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu_HP Social Media Tech Support
@@HPSupport hi once i download it on usb how would i know if works and would i be able to cancel it for now please reply me asap would mean a lot to me thanks
My HP Pavilion 15-bc006ng laptop required a BIOS update and it literally has fried my computer, have tried everything I know including making the BIOS recovery flash drive and nothing works. I'm a computer programmer (so probably should have known better than touch the BIOS software) and build computer towers. I'm rightly annoyed to say the least.
@@HPSupport It would not recognise my product id: W9U00EA#ABD (bought this laptop in 2017), Is my only option to replace the BIOS Chip, I have literally tried everything :(
Hi there. After run the bios application and save it to the local folder. HP system bios update utility is not appear. How can i flash the bios intho the flash drive without it?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about creating bios USB flash drive. I will do my best to assist you. Please try using HP cloud recovery tool as mentioned here: hp.care/48ngIAB Regards, HP Support
Can you help me? when I turn on my monoblock computer, Computer beeping loud and show this message: The BIOS recovery files cannot be found or the files are corrupted. Using another computer and a USB flash drive, download the latest BIOS file from the HP website and create a BIOS USB recovery drive for the PC that needs recovery. Insert the BIOS USB recovery drive into the PC that needs recovery and restart the PC.
I get as far as accepting user agreement.I changed save to to usb and my laptop just freezes.Had to force close.Tried again just saving to C drive and just froze again.Anyone help?
+alan weir You can use a recovery USB drive to start your computer in case of a problem. A recovery drive also contains Windows system recovery tools that can help you recover Windows from a serious error or restore your computer from a system image. Please refer this document for complete information: bit.ly/3o7PaJ1
Hi Chardae, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your computer as it is not starting. I will do my best to assist you. This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC Binu_HP Social Media Tech Support
Help me!!my laptop(hp pavilion 15 gaming dk0011tx) use system id board 85FC,but after i download bios in hp web and extract to usb,i open folder and none 85FC.bin in file,only 085FA.bin & 085FD.bin,all version same F.04,F.11,F.12 & F.13 none 085FC.bin in file. Whyy....
When I try to install the programm from the hp website on my msi desktop computer, I get an error says IHISI get support mode fail in SMI and another error says BIOS did not support Insydeflash. Can someone help me out?
Hi Anthony, thanks for contacting HP Global Social Media Support! The steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands. Have a wonderful day! Cheers! Binu - Social Media Tech Support
at 1:05 of this video, after clicking next it becomes insydeflash. there are 4 white boxes that you can click on. once you click on any one of them insydeflash closes. the original file name is not transferred to the thumb drive. please explain why this is happening instead of what is in the video.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your computer as it is freezing. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052cYbF0 Regards, HP Support
There is no way to make a recovery flash drive. The second HP computer is missing. . Help me download the BIOS recovery image for writing to a USB flash drive . HP ProBOOK 430 G3 (product: W4N70EA). After BIOS update, CAPSLOCK blinks once. The fan turns on. There is no way to create a bootable BIOS Recovery Drive.
I am havin a trouble with creating a recovery USB flash drive. After running BIOS driver, all files extract then nothing happens. I am not able to see any options during installation. Do I need to run the executable file extracted?
@@HPSupport I enter the product but it appears it is invalid. Without entering a valid product id I am not able to skip the next step. Prodid on the label: VT925EA#AB8. Thanks.
+Adem Demir Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+ANONYMOUS TARIQUE Please contact our phone support team to know about the price of motherboard. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Does any one now how to install the update on the usb? Because i am looking for this for 7 days and HP doesn't have a an answer to this, this IT techs are amazing
+Amir Ayaz Steps to create the BIOS recovery flash drive for HP notebooks is mentioned below: Insert a blank USB drive in a working computer. Double-click the BIOS file that was downloaded from support.hp.com from the BIOS category for your notebook. Follow the on-screen prompts to continue. In the InstallShield Wizard, click Next. Agree to the terms, then click Next. If prompted, click Next to extract the temporary files to the local hard drive. In the HP BIOS update utility, click Next. Select Create Recovery USB flash drive, then click Next. Select your USB drive, then click Next. After the computer copies the BIOS files to the USB flash drive, click Finish. The USB flash drive is renamed as HP_TOOLS. If necessary, click Cancel to close the window. Remove the USB drive from the computer.
I have HP 1000-1b10AU, its fan simply spins continuosly fast after 5-10 seconds from pressing on button. Power socket LED, Power Button LED, one of two active led, all ON ie White. Ethernet Led White continuously blinks (white) Nothing appears after putting bios flash USB drive, tried win+b, win+v. Whats the issue?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a blinking light issue on your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/3vcQUbk. Regards, HP Support
@@HPSupport No. In my case "Ethernet adapter" light keeps blinking very fast. Fan spins fast, and display remains blank. USB Bios recovery also goes unanswered. Nothing appears.
can someone help me? I've already downloaded the bios update or recovery and whatnot but whenever I'm running it on my desktop to create a bios recovery flashdrive it will either say "BIOS did not support insydeflash" or "cannot load the driver" my hp laptop is hp pavilion dv4-2145dx
Trying to fix my friends Probook 440 G3 that has black screen and capslock+num lock is blinking, and after a while the cpufan spins up. Tried to create a recovery usb with the recovery tool, but that option is greyed out so I can't go any further. Tried it on both a HP laptop and a non HP computer, that option is still greyed out. I will soon give up on this, not many options left besides trying to fix the bios and hopefully to get my friends laptop to boot again.
+LellePrinter82 thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.
Using this video to recover bios from an old HP6300 ivy bridge desktop there are no nice simple gui applications to make a recovery thumb drive. Instead HP dumps you into an old session of explorer with 10 different hyperlinks you have to try to figure out. It is too much to ask for HP to link in desktop bios into this streamlined gui tool, so i don't have to read up on a bunch of stuff and then hope i'm making the correct choice/guess that won't brick my mobo?
winflash gets transfered to the thumb drive, but the sp47531 opens as insydeflash. there is no extracting. it tells me not to turn off my computer. there is a start button and an exit button. current bios, new bios, id, and version are all blank. it says it's about to update my bios. a.be sure you are running on external power. b. before continuing, close all applications. c.your system will automatically shut down after update. i dont want to update this computer. i want to update my computer. my computer wont boot. i needed to download the bios off the hp website using another computer. knowing this. how do i get the sp47531 to extract to my thumb drive? is there anything specific that i'm suppose to have extracted? if so then what and can you help me?
Tried installing the following file: *sp55068.exe* Arrived at 1:02 and this error happened IHISI: Get support mode fail in SMI! Solution: *Buy any other brand other than HP*
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in recovering your computer. I will do my best to assist you. Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu - Social Media Tech Support
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
HELP BIOS IMAGE RECOVERY FAILED BIOS IMAGE FILE SPECIFIED DID NOT PASS VALIDATION now laptop loops and i search support drivers and no bios in support download
@@HPSupport Elitebook 840 G7. I have downloaded the .exe file from the HP website, extracted the S70 .bin-file to /HP/BIOS/New on a FAT32-USB-Stick, and the update routine recognizes the new BIOS version. When I confirm to start the update, the Elitebook just reboots. No BIOS update is performed.
So uh... I'm trying to unbrick my HP 14-df0023cl Notebook, and I downloaded the BIOS update. All it did was install something called 'Insydeflash' which proceeded to do absolutely nothing. Is there some sort of BIOS file or folder, or is there a BIOS Update Utility for my model laptop? Any help would be appreciated, thanks.
Hp recovery tool software requires id of my laptop, as i enter, the tool warns me that id number is not valid in addition I am not able to skip that step.Could you please help.
I did not update my pc but it sleep and when I turn it on ...it shows bios update fail....I am trying from many time ..but it is not getting solved.... please help me
+shagun Singh Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
Everything runs properly till install shieldwizard. But the " HP BIOS Update and Recovery" tab at 1:06 won't open or prompt up and therefore not able to create a recovery USB flash drive! Please help or let us know any other way to copy the already downloaded bios to flash drive!
@@HPSupport already tried the Windows+B option, Windows+V option, And creating flash drive isn't working for the already mentioned reason. Please don't send links , have already tried many of them. Is there any alternative method for creating recovery bios flash drive?
my Hp pavilion 15 CW1001nx bios is corrupted. after pressing the power button, the only thing which shows up it the bios update thing which continuously fails on the verifying image part. i am currenty trying to flash the latest bios using the usb drive but the bios update utility is not opening after i download the latest F.47 Rev.A bios released on sep 13.21. how to create a usb drive for this bios ???
Does not work. The bios file I downloaded gives me the permission prompt and asks me to agree to the terms. AFter that, it does absolutely nothing. This is for an Envy 15-w237cl laptop.
+The Exploiter Man System Restore (format) will certainly restore your system files and programs, but it is not a tool to recover your deleted files or data, please check and update the latest version of BIOS.
+First Last Only install BIOS updates from HP. Do not install BIOS updates from the motherboard manufacturer's Web site. Doing so might prevent the computer from accepting an HP System Recovery: hp.care/2tF3jnw
My laptop screen is black, caps lock blinking 2 times as what i read its a bios issue, windows b or windows v doesnt work, i try to create a bios file for my laptop but on the official hp website it says it cannot find any drivers for my laptop, so i managed to find a bios file from google, then in the bios update utiility the next is greyed out for me, i also managed to sort it , so when i put the usb in the laptop the caps lock stops blinking and a blank screen comes up for a second and the laptop keeps restarting.. :/ help! This is very frustrating
Hi Miss, thanks for contacting HP! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes. Binu - HP Social Media Tech Support
@@HPSupport i have tried everything, restarting memory, restarting cmos battery, hard reset, windows b or windows v, nothing happens, caps lock blinking twice, when i put the usb bios recovery, after few minutes, the screen turns on instead of being turned off and i get nothing on the screen, like something wants to load and wont load
Thanks for the reply. As the issue still persist, please contact phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number. Binu - HP Social Media Tech Support
@@HPSupport you keep having people go to this page when what they are asking for is a solution to what they are asking about!! We know how to follow instructions, but the BIOS UPDATE UTILITY does not open. All it does is create a folder in the C drive that has an .exe file that also does nothing when you click on it. HP Support is so bad.
I cannot find where to download the Bios, even though I am currently at my product homepage that displays what kind of laptop product/model I have. So I do not know where to download the bios file.
Hi Jane, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Social Media Tech Support
Yeah it isn't working for my desktop. It doesn't work on 2 pc I tried in order to restore my own... One gives the error 46 no flash info... The other wich is an old HP model doesn't do nothing... I'm very frustrated, if HP can't or don't wanna provide properly assistance, guess I have to change the make... It's unnaceptable the files exe not working on any pc if it's a recovery measure... Back then we could extract and carry on. Guess what now is hard (I didn't find how) we can't extract to bypass the faulty exe file you guys started using later on... I'm very pissed...
@@HPSupport Does it work for corrupted bios? Even the lights on keyboard doesn't work anymore (is in perfect state), no cloud recovery tool available on your site for download, doesn't pop up. This PC I´m using aint mine, it isn´t configured for windows store.
+404 notfound The computer BIOS might become corrupted from a failed BIOS upgrade or damage from a virus. If you experience any of the following symptoms, recover the BIOS. The complete instructions can be found in this document: hp.care/2naKd5P
The update utility does not recognize the flash drive, I tried several, but the "Select a USB flash drive " list is alyway empty, no matter what I put in.
+Christer Holm please follow the steps as per this article: hp.care/2pMBlVr to recover the BIOS and if the issue persists you can contact the HP phone support: hp.care/2oEj8Fb for further assistance.
@@HPComputingSupport sir you have shared window image creation link.we are facing to creat bios recovery flash drive. i saw your youtube video and also went thoroughly hp support web page. while this process at last step a dialog box opens "REQUIRED HP UEFI BIOS UPDATE UTILITIES ARE NOT AVAILABLE IN SOURCE OR DESTINATION FOLDER, UNABLE TO CONTINUE."
How do you create a recovery flash thing on a Windows that is not working. I do not have any other working computer. There is supposed to be a way and I cannot find it anywhere. I wish you could just call HP and they would email you a link to where you can download the F program so all you need to do is stick it into your computer and recover the thing. So F frustrating...
+christopher The steps creating Microsoft recovery USB drive is mentioned in this document: bit.ly/2OR367p However, as the computer is not working, you need to purchase a recovery disc. Please contact our phone support to purchase recovery disc. Please follow these steps to reach them. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi Pocor, thanks for contacting HP Global Social Media Support! I understand that you are receiving 'CMOS Reset (502) The CMOS checksum is invalid' error. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3MRgJCK Binu - Social Media Tech Support
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
Im trying to extract the sp66773 model file to create a bios flashdrive but screens the error message: "Get support mode fail in SMI". Is it true we only can do this from a HP Computer?
Hello HP suppor Mon laptop : compaq presario CQ62-242SF I can't creator recovery key because the flash utility don't give me the possibility. I extracted the bios files on a usb stick and tried to boot with win+B keys, i just got a lot of neverending beeps. I'm sure I'm not far from a solution, maybe it' about formatting, files or folders... Can you help me please ?
+Crest Jazz Men thanks for reaching out! I understand that you need help in creating bios recovery flash drive. I'll do my best to assist you. This document describes how to create recovery media that you can use to restore your computer to its original condition in case of a major problem with your computer: bitly.com/2JrMRgF Let us know how it goes.
@@HPSupport thanks for your answer. But I think your link is not helpful because I need to repair the bios and not an operating system. I need specific files for my laptop compaq presario CQ62-242SF in order to copy them on a USB stick : the bios in a .bin format and maybe a signature file. These are not availbable on the hp support website. Maybe you can have them. It will be very helpful to send these to me... Thank you.
Hi, it does not work. After clicking next, accepting license, next, next, progress bar finishes and all closes. Then nothing shows up. I see HPWINGUI.exe running in the task manager, but nothing is showing up. After some time it just closes. Any ideas what can I do? I'm on Windows 11 22H2. Trying to update to rev13. My laptop is OMEN 16-b1000.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in creating bios recovery flash drive. I will do my best to assist you. Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu_HP Social Media Tech Support
Thanks for the reply. Please try updating the bios of your notebook from here: ftp.hp.com/pub/softpaq/sp144001-144500/sp144272.exe Binu_HP Social Media Tech Support
+Ramesh Kumar Solanki Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
hey HP i think i fucked up so please respond, i opened and accepted but it tried installing without any prompts? it said it failed im now scared to restart my pc
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: bit.ly/3Q8dwCn Let us know how it goes. Regards, HP Support
@@HPSupport It started working after a few months, my other pc is somehow still fine, thank you for responding even tho this video was 7 years ago. I will buy HP again.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Akhil_HP Social Media Tech Support
i tried on two computers (that are not hp, with win7 and 10), all options are greyed out... can't create crisis disk, maybe i need another shity hp computer/notebook?
+pr0fessoro Steps to create the BIOS recovery flash drive for HP notebooks: Insert a blank USB drive in a working computer. Double-click the BIOS file that was downloaded from support.hp.com from the BIOS category for your notebook. Follow the on-screen prompts to continue. In the InstallShield Wizard, click Next. Agree to the terms, then click Next. If prompted, click Next to extract the temporary files to the local hard drive. In the HP BIOS update utility, click Next. Select Create Recovery USB flash drive, then click Next. Select your USB drive, then click Next. After the computer copies the BIOS files to the USB flash drive, click Finish. The USB flash drive is renamed as HP_TOOLS. If necessary, click Cancel to close the window. Remove the USB drive from the computer.
@@HPSupport "Select Create Recovery USB flash drive, then click Next. " there is no "next" all options are greyed out, option "create recovery" is selected (radio button) but next is grayed out, only back and cancel can be pressed ( ruclips.net/video/t3S3KgcT-Ao/видео.html )... tried on hp notebook with windows 10 - the same, maybe you make installer with time trigger not to work for computers out of warranty? try create bios recovery flash: support.hp.com/bg-en/drivers/selfservice/swdetails/hp-350-g1-notebook-pc/6709440/swItemId/ob-174039-2
+pr0fessoro As the issue still persist, please contact our phone support team for further assistance: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
![BabyChiefDoit - Too Slow (feat. STAR BANDZ) [Official Music Video]](http://i.ytimg.com/vi/zayaxws7RPg/mqdefault.jpg)
Yes! It worked like a charm :)
When performing a BIOS update on a 15-n221so the system halted and i was forced to remove AC and battery to power it off after ~10 minutes. Created the BIOS recovery USB as shown in this video, and voila...the damn thing was working again!
+Peter Sundstrom great to hear. I'm glad it helped so much!
how you do it ? just curious because no one seems to be able to do it
I found out how to use the bootable USB! To use the bootable USB you created for your faulty HP laptop I found the following useful info: Insert prepared USB into the HP laptop it is intended for. Make sure the laptop is turned off and the charger plugged in. Turn on laptop whilst holding the windows key and letter B on the keyboard. The system will find the USB and the BIOS flashing process will start. Do not interrupt the process. Check the BIOS version afterwards to confirm the updated version.
Thank You
This just worked.
Thank you.
this is only InsydeFlash program doesn´t give me the choice to do it. where is the program shown in video ? pls link
The only files available for download now provide executable files that install the bios directly from windows. Where are the files that create the bootable drives? None of this works as you say it does. The files I download only create another executable. Where is the file that works as the video shows? None of this works as you say it does.
+ACC Library Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
Yea I hear you loud and clear it's bull that they don't work like that anymore
Hey I’ll try it as soon as l get an new Battery for more secure operation. But I think it would be quite absurd, if an exchange of Mainboard were needed. It costs 1200€ for a gaming laptop. I don’t know whether it is a virus or hardware error. I mean It costs too much.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about creating bios recovery flash drive.
I will do my best to assist you.
Please try using HP Cloud recovery tool as mentioned here: bit.ly/317XDob
Binu-HP Social Media Tech Support
I have no option to create a recovery usb drive.. When i download the BIOS file it gives me InsydeFlash, it asks me for my current ID and New ID and does not in any way seem like it wants to create a recovery drive, it wants to update the BIOS for the pc i'm currently using, I have an HP G61 Notebook that has the black screen error, it has the error code of 2 flashes on the caps lock LED so i know it's BIOS corruption, please help.
I got same error InsydeFlash. I tried lot of times over different operating systems including the same as on my effected machine HP 431 Notebook PC but all in vain. So finally i disassembled my notebook , located CMOS battery , disconnected it & pressed the power button for 60 Secs with all power sources disconnected. After assembling my laptop i got my display back with an option to press any key to restore BIOS with a error message "CMOS checksum error"I did same and my laptop is working fine since now.
Same here, it gives you no option.
+Gil Gillis We understand that you are experiencing an issue in creating a BIOS Recovery Flash Drive for HP Notebooks. Please refer the following documents to create Recovery Flash Drive: 1. For Windows 10: hp.care/2n5MNJg 2. For Windows 8: hp.care/2n5VyTt and 3. For Windows 7, Vista and XP: hp.care/2n5OLcG. If your laptop does not start and emits an LED or Beep Code, please follow the instructions in following document: hp.care/2nvpuq8
None of them work, do you want to buy a notebook? it's good for parts?
my hp elitebook 8470p bios is corrupted. so i want to make a usb flash drive from other computer. when i try to do this process in other computer but after installing software,i cant get windows bios utility screen. please tell me how can i make bios flash drive from other computer
+Indian Consumer Guide Download the latest HP PC Hardware Diagnostics 3-in-1 USB Key available in links below: bit.ly/2wZfeLc and hp.care/2oexnTz
Hey HP, the BIOS Update Utility doesn't show up after the files are extracted. I downloaded the BIOS for my HP Pavilion 15 Laptop PC 15-eh2000 IDS Base Model multiple times but it doesn't work either time.
Hi Meagty, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in creating a bios recovery flash drive.
I will do my best to assist you.
Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
Binu_HP Social Media Tech Support
Hate it when big companies lie about stuff like this. This doesn't work at all just downloads the file and i get no recovery usb prompt just accepts the licence agreement then closes the window
Hi there, thanks for contacting HP!
I understand that you are experiencing an issue in creating bios recovery flash drives.
I will do my best to assist you.
Please try using HP cloud recovery tool as mentioned here to fix the issue:
bit.ly/317XDob
Let us know how it goes.
Binu - HP Social Media Tech Support
On hp dq2000 latest BIOS laptop not detected or corrupt file. How to solve it? Do I have to try each BIOS version?
Hi Indra, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in updating the bios of your notebook.
I will do my best to assist you.
Please perform updates via HP Support Assistant as mentioned below to fix this issue: HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Binu_HP Social Media Tech Support
@@HPSupport my laptop It's already black screen. What is the solution
Thanks for the reply.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed
Let us know how it goes.
Binu_HP Social Media Tech Support
When I run the utility , I get the message problem getting flash information model 15s-fq2020ur
+Transformator220v Please refer to the instructions under this document to fix this issue: hp.care/2oexnTz
doesnot help; On my HP 6560b, I'm creating a USB to reinstall the BISO, but, this message keeps coming up,"HPQ Flash Wizard Required HP UEFI BIOS Update utilities are not available in destination folder, unable to continue", is this common, how to I get it to install to the USB?
I was able to extract the utility to the temporary folder via the InstallShield, but the utility won't run. Not sure what's going on, but I'm using a Dell computer running on Legacy BIOS to create the recovery USB to fix an HP laptop running on UEFI BIOS.
Hi there, thanks for contacting!
I understand that you are experiencing an issue in creating a bios recovery flash drive.
I will do my best to assist you.
Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/3eEeaGZ
Binu - Social Media Tech Support
Heyy i have a hp victus laptop
My bios is corrupted i guess
The old bios file is not opening on my other laptop and i cannot make it flashable
Please help
+Sanket Sahu Please try using hP cloud recovery tool as mentioned here to fix this issue: bit.ly/3ubLbOH
i have the same problems as you, my Victus, new bios firmware sucks.
The same here, unbelievable HP gave us the suck firmware
@@HPSupport stop giving us unuseful link. We can not access the step HP Bios utility. How we can do that?
I have been trying to Flash/Fix my BIOS for a couple days now. No idea why it 'broke' in the first place. I went to sleep, it was fine. I woke up, it would not boot. I have created a recovery usb drive which sort of started working the first time I tried it, the BIOS update screen came up and got to about 40%, the screen went blank (I know the directions said it might), I let it ride and after a while the PC had shut down and is still not fixed. Now when I insert the drive, it does not "find" the files aka the BIOS update screen never starts...
+Sly Bandit Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
Uuum HP, you dont have my OS for selection on your site, what do I do?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP computer?
May I know the computer you are using?
Let me know!
Binu - Social Media Tech Support
Hi, the Bios file found the HP support website for HP Laptop - 14-dk1003dx is corrupted.
unable to create bootable USB flash drive. Could you assist?
+MINOR LOPEZ Please try using the HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
My desktop won't let me use my keyboard, what can I do to get it to recognize the usb bio recovery drive instead of the windows key + B?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
May I know the product you are using?
Let me know!
Regards,
HP Support
As few others have mentioned here, this doesn't work for all of the BIOS update files, for my laptop, 15t-y200, it does not even extract any files, so I am unable to get to the boot recovery menu. I tried extracting different ways directly at the source, no luck, it is grayed out by HP. I tried to create a bios recovery USB for two different BIOS updates and it worked just fine, but not for the one I need. I just need HP to unblock that update .exe but there is no way to ask them.
+Larisa Khailo Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
@@HPSupport That is the issue, that since the bios is corrupted, I am unable to get to the bios menu to select boot from USB. I need to make a bios recovery boot flash drive. Is there a reason why for this particular model the bios will not extract in a different laptop in order to create a recovery USB. I waited for a newer bios update and it does the same thing, does not extract to give me an option to create usb.
@@HPSupport When I try to create this HP cloud recovery using the tool, it does not allow me the option to chose Windows 10, it is automatically grayed out to Windows 11, I wounder if that is the reason my laptop is not catching it when I try to restore with that USB? My product ID is 2D117AV.
@@larisakhailo5618 these fools cant read....they now ignored your comment and issue.....I am in the same boat....nothing works...
@@kingsleykwame1285it's painful I can't use my Laptop.
If only anyone would finally explain what files exactly should be on the USB key, and in what directories!
Trying SP79709, update of 2017, the installer is from 2012 and does not work on Windows 10, or Windows 7 - need a usb key because this laptop does not boot into Windows.
+Doctor Why Please refer page number 2 mentioned under this document to know about creating USB recovery drive: hp.care/2naKd5P
If possible share a new link, it's not working anymore. I have a laptop 2012 (dv6t-6c00) and i'm trying restore bios (black screen)@@HPSupport
Sound fx and voice acting are cool❤
Whenever I plug the AC Adapter, the laptop powers on by itself. Therefore, I can't use the shortcut keys. The model is 17-bs011dx
+Muhammad Bilal Please try restoring default in bios as mentioned here to fix the issue: bit.ly/35dhy3c
does this tutorial work for macbooks?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether the steps mentioned under the video will work on MacBook's.
I will do my best to assist you.
The steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands.
Binu_HP Social Media Tech Support
HP says my computer has been retired , no BIOS available for me to create a recovery flash drive , What do I do now . My old computer works great and want to have a recovery flash drive just in case .
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in creating recovery disc for your computer.
I will do my best to assist you.
Please try using HP Cloud recovery tool as mentioned here to fix the issue: hp.care/6057YalRl
Regards,
HP Support
Hi, when I tried to create the usb to recover the bios, when I started the the .exe file it didn't worked. What should I do? I have an old dv6-6156sl
Hi Alberto, thanks for contacting!
I understand that you are experiencing an issue in creating recovery flash drive.
I will do my best to assist you.
Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
Binu - Social Media Tech Support
Do I need the same type of computer to do this? The only other computer option I have is the HP Envy, and would using that computer to make the flash drive harm the H.P. Envy or cause it to not fix my HP Pavilion X360?
+Bella A You cannot use other computer to create USB flash drive. Please follow the steps mentioned under this document to fix this issue: support.hp.com/in-en/document/c06162205
@@HPSupport my brother in christ how tf im going to use my pc to make the USB flash drive if my pc cannot boot because it have a hard disk failure, you guys are just fucking genius making that executable that can just run IN THE PC THAT DOESNT WORK
Hi, why there's no BIOS driver of my HP Pavillion Convertible Model: 14-cd0069TX with Serial Number: 8CG8351H32 ? Please reply, i badly need some help.
You saved my bacon. Thanks!
Hi Tommy, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I don't get that finished message on display, when I put USB on my HP laptop I don't get anything.
+Zoom Team Please refer step 2 from this document to know about creating a USB recovery drive: hp.care/2naKd5P
On the HP customer support website there are two versions for a bios for my laptop HP 625. My question is do I have to download both of the bios versions and flash them separetely to the laptop or I need to do that with just the latest one? Thank you!
+niki123489 You can update the bios to the latest version.
@@HPSupport My laptop on the screen it's
saying it is HP 625, but when I remove the battery it's saying HP 620 and there are two different drivers for both. Which one should I download the drivers for? HP 625 or HP 620? Is there a problem if I test them both? Will this damage my laptop?
Yes hello can you help us with some clear drivers including keyboard and USB controller drivers and preferably a complete and clear set of all needed drivers for the HP Elitebook 2760p
Right now it is not clear and I am having some previously known issue with some keys not working because some keyboard or more specifically some usb controller driver is not installed or properly installed, I had this issue in the past and somehow fixed it but this was back on windows 7 or something where the driver set was more clear, but now we need a set specific to Windows 10 and really Windows 11
The website driver set only shows options for up to Windows 8 and it is not clear, what we can use to get full driver coverage in Windows 10 and maybe even 11
Maybe you can address this?
Your support would be greatly appreciated by many trying to upgrade their OS on this model. Probably some people unnecessarily replacing their keyboards thinking it's a hardware issue when it's really related to the software, maybe you could help provide clear solution and set of drivers
Hello ,mine doesnt show the usb after installing the software it just shows a hazard sign l have tried 2 different usb stick,software version is sp102455 for hp probook 640
+Albert Please try using HP cloud recovery tool as mentioned here: bit.ly/317XDob
No bios update utility. Does anyone have a fix for resetting a bios with a flash drive without the bios update utility option?
Hi Danny, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP computer?
May I know the computer you are using?
Let me know!
Binu-HP Social Media Tech Support
I’m trying to use this method to fix the black screen/blinking caps lock issue but when I went to download the bios from the website, it doesn’t have the option to select windows 11 operating system. Only windows 10. And I think that’s what caused it to not work for me
Hi BrandonG97🏈,
Thank you for your post and interest in our product.
We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience.
I'd like to help you with your HP Product and related queries.
As a first point of diagnosis, please try few of these troubleshooting steps:
* Power off the laptop.
* Disconnected AC adapter from the laptop.
* Press and hold the power button for 15 seconds.
* Allow the laptop to cool down for a minute.
* Then plug the AC adapter.
* Power ON the laptop.
For additional troubleshooting steps, please reference to this document:
support.hp.com/sg-en/document/c02693833
If issue still persist after trying above troubleshooting steps, please contact our customer care team over the phone or chat for further assistance, if the issue requires additional troubleshooting over remote session or in Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please follow these steps to reach HP Phone Support:
Step 1. Open link: support.hp.com/us-en/contact-hp?openCLC=true
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the Local Contact Options.
In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hope this helps. Keep me posted.
Regards
Vignesh-HP Social Media Support
I run that tool and the program closes before it gives me any options...
+Isharu Matsu thanks for reaching out!
I understand that you need help in creating USB recovery drive.
I'll do my best to assist you.
Please refer this document to know about creating recovery USB drive: hp.care/2oexnTz
Let us know how it goes.
HP Support This thing of HP just pasting links to useless tutorials has to stop.
When I try using it, it does not show a BIOS recovery option. Instead, it just extracts WinFlash.
+yEE_Sh Please refer this document to know about creating a USB recovery drive: hp.care/2oexnTz
Did you resolve your lappy? I have the same problem as your.
@@kolya82 hey guys, same problem 🥲. Did you got any solution?
winflash gets transfered to the thumb drive, but the sp47531 opens as insydeflash. there is no extracting. it tells me not to turn off my computer. there is a start button and an exit button. current bios, new bios, id, and version are all blank. it says it's about to update my bios. a.be sure you are running on external power. b. before continuing, close all applications. c.your system will automatically shut down after update.
is a hp laptop neccessary for transferring the required file into the usb?
+PredatorX Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
It does not work
whenever i open the program it installs but do not pop up the bios utility tools and when i try to open it says- IHISI get support mode fail in smi hp
please tell me how to fix it
Hi Anime, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in creating bios recovery flash drive.
I will do my best to assist you.
Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
Binu_HP Social Media Tech Support
Can i make a bios recovery flashdrive in linux because my boios is not working an my i dont ahve other option please reply !!
+Fatalstorm We recommend only Windows operating system.
@@HPSupport hi once i download it on usb how would i know if works and would i be able to cancel it for now please reply me asap would mean a lot to me thanks
My HP Pavilion 15-bc006ng laptop required a BIOS update and it literally has fried my computer, have tried everything I know including making the BIOS recovery flash drive and nothing works. I'm a computer programmer (so probably should have known better than touch the BIOS software) and build computer towers. I'm rightly annoyed to say the least.
+J.J Whitty Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/2I4gWSi
@@HPSupport It would not recognise my product id: W9U00EA#ABD (bought this laptop in 2017), Is my only option to replace the BIOS Chip, I have literally tried everything :(
It doesn't give me options of what to select, just stays blank and then closes down. Is there another way?
+Nigel Robertson Please refer this document to know about creating a USB recovery drive: hp.care/2oexnTz
Hi there. After run the bios application and save it to the local folder. HP system bios update utility is not appear. How can i flash the bios intho the flash drive without it?
+smoulder88 Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
Does this work for z440 workstation?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about creating bios USB flash drive.
I will do my best to assist you.
Please try using HP cloud recovery tool as mentioned here: hp.care/48ngIAB
Regards,
HP Support
Can u take the USB from one computer and put it in another one?
+Radiated Monkey Nope it is computer specific.
Hi i have a HP Pavilion 11-n005ns x360 (ENERGY STAR) and can't find BIOS to download in HP support
+Christian Rivet Please update the bios of your notebook from here: ftp.hp.com/pub/softpaq/sp86501-87000/sp86809.exe
Can you help me? when I turn on my monoblock computer, Computer beeping loud and show this message:
The BIOS recovery files cannot be found or the files are corrupted.
Using another computer and a USB flash drive, download the latest BIOS file from the HP website and create a BIOS USB recovery drive for the PC that needs recovery.
Insert the BIOS USB recovery drive into the PC that needs recovery and restart the PC.
+Abdurashid Majidov May I know the complete model number of your computer so that we can check the details for you?
I get as far as accepting user agreement.I changed save to to usb and my laptop just freezes.Had to force close.Tried again just saving to C drive and just froze again.Anyone help?
+alan weir You can use a recovery USB drive to start your computer in case of a problem. A recovery drive also contains Windows system recovery tools that can help you recover Windows from a serious error or restore your computer from a system image. Please refer this document for complete information: bit.ly/3o7PaJ1
my hp envy stopped working it just go to fbi debug mode is there anyway to fix it when i push the win+b it says there is no but recovery what do i do
Hi Chardae, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your computer as it is not starting.
I will do my best to assist you.
This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Binu_HP Social Media Tech Support
Help me!!my laptop(hp pavilion 15 gaming dk0011tx) use system id board 85FC,but after i download bios in hp web and extract to usb,i open folder and none 85FC.bin in file,only 085FA.bin & 085FD.bin,all version same F.04,F.11,F.12 & F.13 none 085FC.bin in file. Whyy....
+Muhammad Fahmi Bin Shafiei Please refer to the instructions under this document to fix this issue: bit.ly/3ebcMHc
When I try to install the programm from the hp website on my msi desktop computer, I get an error says IHISI get support mode fail in SMI and another error says BIOS did not support Insydeflash.
Can someone help me out?
Hi Anthony, thanks for contacting HP Global Social Media Support!
The steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
at 1:05 of this video, after clicking next it becomes insydeflash. there are 4 white boxes that you can click on. once you click on any one of them insydeflash closes. the original file name is not transferred to the thumb drive. please explain why this is happening instead of what is in the video.
the same thing happened. It does not appear an option of creat recovery usb for other nootbook
Same here: no option to create a recovery usb.
hp dv6-6b13tx my laptop model. other pc creat usb problem please help me
+Oruc Xasiyev Please try using the HP cloud recovery as mentioned here to fix this issue: bit.ly/2Z5CTbk
Why does my computer keep crashing after I extract the files?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your computer as it is freezing.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052cYbF0
Regards,
HP Support
There is no way to make a recovery flash drive. The second HP computer is missing. . Help me download the BIOS recovery image for writing to a USB flash drive .
HP ProBOOK 430 G3 (product: W4N70EA).
After BIOS update, CAPSLOCK blinks once. The fan turns on. There is no way to create a bootable BIOS Recovery Drive.
+Andy M Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/3ky2Kmn
@@HPSupport Greetings. Tried it according to the specified documentation, nothing happened.
Thanks for trying to help.
I am havin a trouble with creating a recovery USB flash drive. After running BIOS driver, all files extract then nothing happens. I am not able to see any options during installation. Do I need to run the executable file extracted?
+Adem Demir Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
@@HPSupport I enter the product but it appears it is invalid. Without entering a valid product id I am not able to skip the next step. Prodid on the label: VT925EA#AB8. Thanks.
+Adem Demir Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Hey HP do you people sell motherboards for your laptops. And if yes what is the price.
+ANONYMOUS TARIQUE Please contact our phone support team to know about the price of motherboard.
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
I s/n of my computer in my computer pops up but I don’t see bios listed just drive 1 and order recovery media please help
+DEVS_VIDS Please follow the guidelines under this document to fix this issue: hp.care/2oexnTz
Does any one now how to install the update on the usb? Because i am looking for this for 7 days and HP doesn't have a an answer to this, this IT techs are amazing
how to install SP91950 softpaq in usb for installing an operating system on hard disk?
+Amir Ayaz Steps to create the BIOS recovery flash drive for HP notebooks is mentioned below:
Insert a blank USB drive in a working computer.
Double-click the BIOS file that was downloaded from support.hp.com from the BIOS category for your notebook.
Follow the on-screen prompts to continue.
In the InstallShield Wizard, click Next.
Agree to the terms, then click Next.
If prompted, click Next to extract the temporary files to the local hard drive.
In the HP BIOS update utility, click Next.
Select Create Recovery USB flash drive, then click Next.
Select your USB drive, then click Next.
After the computer copies the BIOS files to the USB flash drive, click Finish.
The USB flash drive is renamed as HP_TOOLS.
If necessary, click Cancel to close the window.
Remove the USB drive from the computer.
I have HP 1000-1b10AU, its fan simply spins continuosly fast after 5-10 seconds from pressing on button. Power socket LED, Power Button LED, one of two active led, all ON ie White. Ethernet Led White continuously blinks (white)
Nothing appears after putting bios flash USB drive, tried win+b, win+v. Whats the issue?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a blinking light issue on your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/3vcQUbk.
Regards,
HP Support
@@HPSupport no screen is the issue. With nothing said in the video working ☹️☹️
Is your issue fixed?
Regards,
HP Support
@@HPSupport No. In my case "Ethernet adapter" light keeps blinking very fast. Fan spins fast, and display remains blank. USB Bios recovery also goes unanswered. Nothing appears.
Thanks for the reply.
Please try using HP Cloud recovery tool as mentioned here to fix the issue: hp.care/4atE1K7
Regards,
HP Support
can someone help me? I've already downloaded the bios update or recovery and whatnot but whenever I'm running it on my desktop to create a bios recovery flashdrive it will either say "BIOS did not support insydeflash" or "cannot load the driver" my hp laptop is hp pavilion dv4-2145dx
+Cerrado, Alec M. Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
Can I use an external hard disk instead of USB?
+Aryan Sinha Nope. You need to use external USB.
Trying to fix my friends Probook 440 G3 that has black screen and capslock+num lock is blinking, and after a while the cpufan spins up. Tried to create a recovery usb with the recovery tool, but that option is greyed out so I can't go any further. Tried it on both a HP laptop and a non HP computer, that option is still greyed out. I will soon give up on this, not many options left besides trying to fix the bios and hopefully to get my friends laptop to boot again.
+LellePrinter82 thanks for reaching out!
I understand that you are experiencing a black screen issue on your notebook.
I'll do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed
Let us know how it goes.
Using this video to recover bios from an old HP6300 ivy bridge desktop there are no nice simple gui applications to make a recovery thumb drive. Instead HP dumps you into an old session of explorer with 10 different hyperlinks you have to try to figure out.
It is too much to ask for HP to link in desktop bios into this streamlined gui tool, so i don't have to read up on a bunch of stuff and then hope i'm making the correct choice/guess that won't brick my mobo?
+Teal 'c Please try using the HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
winflash gets transfered to the thumb drive, but the sp47531 opens as insydeflash. there is no extracting. it tells me not to turn off my computer. there is a start button and an exit button. current bios, new bios, id, and version are all blank. it says it's about to update my bios. a.be sure you are running on external power. b. before continuing, close all applications. c.your system will automatically shut down after update.
i dont want to update this computer. i want to update my computer. my computer wont boot. i needed to download the bios off the hp website using another computer. knowing this. how do i get the sp47531 to extract to my thumb drive? is there anything specific that i'm suppose to have extracted? if so then what and can you help me?
Josh Keller same here.
same here@@catanddog-ve7vq
+Sam Aerts We would request you to kindly contact HP support. Click on this link: hp.care/2oBzBNI
What about the tool for Mac? Wine/VirtualBox doesn't work, and an iMac is my only other PC... Help
origamistdave HP is like " buy another HP notebook in order to fix the broken one"
Tried installing the following file: *sp55068.exe*
Arrived at 1:02 and this error happened
IHISI: Get support mode fail in SMI!
Solution: *Buy any other brand other than HP*
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in recovering your computer.
I will do my best to assist you.
Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
Binu - Social Media Tech Support
@@HPSupport thank you for the useless generic Copy/Paste answer
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
@@HPSupport In order to get this issue fixed, i will just buy another computer. It's clear HPs products are easily broken beyond repair
HELP
BIOS IMAGE RECOVERY FAILED
BIOS IMAGE FILE SPECIFIED DID NOT PASS VALIDATION
now laptop loops
and i search support drivers and no bios in support download
HELP
HP Notebook - 14s- cf0121tu
+Keeby Binas Please follow the guidelines under this document to fix this issue: hp.care/2oexnTz
Where can I find how to update the UEFI/BIOS of a HP computer that runs Linux or ChromeOS? (No Windows here.)
+Daniel AJ Sokolov May I know the complete model number of your computer? We recommend Windows operating system on HP computers.
@@HPSupport Elitebook 840 G7. I have downloaded the .exe file from the HP website, extracted the S70 .bin-file to /HP/BIOS/New on a FAT32-USB-Stick, and the update routine recognizes the new BIOS version. When I confirm to start the update, the Elitebook just reboots. No BIOS update is performed.
So uh...
I'm trying to unbrick my HP 14-df0023cl Notebook, and I downloaded the BIOS update.
All it did was install something called 'Insydeflash' which proceeded to do absolutely nothing.
Is there some sort of BIOS file or folder, or is there a BIOS Update Utility for my model laptop?
Any help would be appreciated, thanks.
+The Recolor Channel You can try updating the bios from here: ftp.hp.com/pub/softpaq/sp95001-95500/sp95066.exe
Hp recovery tool software requires
id of my laptop, as i enter, the tool warns me that id number is not valid in addition I am not able to skip that step.Could you please help.
+Mehmet Turaman Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
@@HPSupport
I will inform you after I try.thanks
I did not update my pc but it sleep and when I turn it on ...it shows bios update fail....I am trying from many time ..but it is not getting solved.... please help me
+shagun Singh Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Recovery.
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
@@HPSupport will i get any option to backup my data
+shagun Singh First back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
Everything runs properly till install shieldwizard.
But the " HP BIOS Update and Recovery" tab at 1:06 won't open or prompt up and therefore not able to create a recovery USB flash drive! Please help or let us know any other way to copy the already downloaded bios to flash drive!
+Jyotsana shah Please follow the guidelines under 'Create a USB recovery drive' from here to fix this issue: hp.care/2oexnTz
@@HPSupport already tried the
Windows+B option,
Windows+V option,
And creating flash drive isn't working for the already mentioned reason.
Please don't send links , have already tried many of them.
Is there any alternative method for creating recovery bios flash drive?
my Hp pavilion 15 CW1001nx bios is corrupted. after pressing the power button, the only thing which shows up it the bios update thing which continuously fails on the verifying image part.
i am currenty trying to flash the latest bios using the usb drive but the bios update utility is not opening after i download the latest F.47 Rev.A bios released on sep 13.21. how to create a usb drive for this bios ???
if i try to flash older version, i get a message "Unable to find bios signature file"
+Hammad Farman Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/3uBF5Y7
Does not work. The bios file I downloaded gives me the permission prompt and asks me to agree to the terms. AFter that, it does absolutely nothing. This is for an Envy 15-w237cl laptop.
Will it work in hp 15bg-001ax plz reply
+Shubham Mamgain You can try the steps mentioned under the video on your unit.
This can work on a hp prodesk 600 G2 sff?
+Jaime Zuñiga Obando You can try the steps mentioned under the video on your computer.
i had formatted my laptop ..i want to know my bios driver is or uninstalled
+The Exploiter Man System Restore (format) will certainly restore your system files and programs, but it is not a tool to recover your deleted files or data, please check and update the latest version of BIOS.
After >insyde bios update pops up.....to start flash ....but gives error to flash.....>>>what to do....
+First Last Only install BIOS updates from HP. Do not install BIOS updates from the motherboard manufacturer's Web site. Doing so might prevent the computer from accepting an HP System Recovery: hp.care/2tF3jnw
My laptop screen is black, caps lock blinking 2 times as what i read its a bios issue, windows b or windows v doesnt work, i try to create a bios file for my laptop but on the official hp website it says it cannot find any drivers for my laptop, so i managed to find a bios file from google, then in the bios update utiility the next is greyed out for me, i also managed to sort it , so when i put the usb in the laptop the caps lock stops blinking and a blank screen comes up for a second and the laptop keeps restarting.. :/ help! This is very frustrating
Hi Miss, thanks for contacting HP!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed
Let us know how it goes.
Binu - HP Social Media Tech Support
@@HPSupport i have tried everything, restarting memory, restarting cmos battery, hard reset, windows b or windows v, nothing happens, caps lock blinking twice, when i put the usb bios recovery, after few minutes, the screen turns on instead of being turned off and i get nothing on the screen, like something wants to load and wont load
Thanks for the reply.
As the issue still persist, please contact phone support team to fix the issue.
Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Binu - HP Social Media Tech Support
@@HPSupport ok, thank you 🙏
Welcome.
Binu - HP Social Media Tech Support
After the step shown in 0:56 it does not open the bios update utility. What should I do?
+Flash Joseph Please refer this document to know about creating USB recovery drive: hp.care/2oexnTz
@@HPSupport you keep having people go to this page when what they are asking for is a solution to what they are asking about!! We know how to follow instructions, but the BIOS UPDATE UTILITY does not open. All it does is create a folder in the C drive that has an .exe file that also does nothing when you click on it. HP Support is so bad.
@@ManuelMunoz-ul4pp same problem 🥲 did you got any solution?
I cannot find where to download the Bios, even though I am currently at my product homepage that displays what kind of laptop product/model I have. So I do not know where to download the bios file.
Hi Jane, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Akhil_HP Social Media Tech Support
Yeah it isn't working for my desktop. It doesn't work on 2 pc I tried in order to restore my own... One gives the error 46 no flash info... The other wich is an old HP model doesn't do nothing... I'm very frustrated, if HP can't or don't wanna provide properly assistance, guess I have to change the make... It's unnaceptable the files exe not working on any pc if it's a recovery measure... Back then we could extract and carry on. Guess what now is hard (I didn't find how) we can't extract to bypass the faulty exe file you guys started using later on... I'm very pissed...
+Hernane Dias Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
@@HPSupport Does it work for corrupted bios? Even the lights on keyboard doesn't work anymore (is in perfect state), no cloud recovery tool available on your site for download, doesn't pop up. This PC I´m using aint mine, it isn´t configured for windows store.
I can not get to the screen at 1:10. The app will not open.
+Z9R Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/317XDob
@@HPSupport would it work when the computer can not boot and is stuck in bios corrupted screen?
help me, after setup instalation, there's pop up showed "insydeflash cannot load the driver error"
please what should i do??
+404 notfound The computer BIOS might become corrupted from a failed BIOS upgrade or damage from a virus. If you experience any of the following symptoms, recover the BIOS. The complete instructions can be found in this document: hp.care/2naKd5P
The update utility does not recognize the flash drive, I tried several, but the "Select a USB flash drive " list is alyway empty, no matter what I put in.
+Christer Holm please follow the steps as per this article: hp.care/2pMBlVr to recover the BIOS and if the issue persists you can contact the HP phone support: hp.care/2oEj8Fb for further assistance.
Did you find a fix to this? I would greatly appreciate any help regarding this urgently
required hp uefi bios update utilities are not available in source or destination folder..
hp elitebook 8470p...
+Pro365 Please refer to the instructions in this document to create Recovery USB Drive: bitly.com/2KhTgxE
@pro365 i have faced same problem.
will you please tell me how you updated your bois?
@@HPComputingSupport sir you have shared window image creation link.we are facing to creat bios recovery flash drive.
i saw your youtube video and also went thoroughly hp support web page.
while this process at last step a dialog box opens
"REQUIRED HP UEFI BIOS UPDATE UTILITIES ARE NOT AVAILABLE IN SOURCE OR DESTINATION FOLDER, UNABLE TO CONTINUE."
How do you create a recovery flash thing on a Windows that is not working. I do not have any other working computer. There is supposed to be a way and I cannot find it anywhere. I wish you could just call HP and they would email you a link to where you can download the F program so all you need to do is stick it into your computer and recover the thing. So F frustrating...
+christopher The steps creating Microsoft recovery USB drive is mentioned in this document: bit.ly/2OR367p However, as the computer is not working, you need to purchase a recovery disc. Please contact our phone support to purchase recovery disc. Please follow these steps to reach them.
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
hI i'm trying to fix a 17-ca0026nf that desplays cmos error 502 and after win+b+power, bios recovery files missing, please help
Hi Pocor, thanks for contacting HP Global Social Media Support!
I understand that you are receiving 'CMOS Reset (502) The CMOS checksum is invalid' error.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3MRgJCK
Binu - Social Media Tech Support
@@HPSupport But i need to make a bios recovery usb, but the site doesn't provide the tool for it, or it doesn't work, i cannot launch winflash
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
Im trying to extract the sp66773 model file to create a bios flashdrive but screens the error message: "Get support mode fail in SMI". Is it true we only can do this from a HP Computer?
+Juliano Costa Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
@@HPSupport That tool doesnt FIX bricked Bios You are a waste of oxygen
Hello HP suppor
Mon laptop : compaq presario CQ62-242SF
I can't creator recovery key because the flash utility don't give me the possibility.
I extracted the bios files on a usb stick and tried to boot with win+B keys, i just got a lot of neverending beeps.
I'm sure I'm not far from a solution, maybe it' about formatting, files or folders...
Can you help me please ?
+Crest Jazz Men thanks for reaching out!
I understand that you need help in creating bios recovery flash drive.
I'll do my best to assist you.
This document describes how to create recovery media that you can use to restore your computer to its original condition in case of a major problem with your computer: bitly.com/2JrMRgF
Let us know how it goes.
@@HPSupport thanks for your answer. But I think your link is not helpful because I need to repair the bios and not an operating system. I need specific files for my laptop compaq presario CQ62-242SF in order to copy them on a USB stick : the bios in a .bin format and maybe a signature file. These are not availbable on the hp support website. Maybe you can have them. It will be very helpful to send these to me... Thank you.
Hi, it does not work. After clicking next, accepting license, next, next, progress bar finishes and all closes. Then nothing shows up. I see HPWINGUI.exe running in the task manager, but nothing is showing up. After some time it just closes. Any ideas what can I do? I'm on Windows 11 22H2. Trying to update to rev13. My laptop is OMEN 16-b1000.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in creating bios recovery flash drive.
I will do my best to assist you.
Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob
Binu_HP Social Media Tech Support
@@HPSupport I'm not trying to recover my OS. I'm trying to update BIOS.
Thanks for the reply.
Please try updating the bios of your notebook from here: ftp.hp.com/pub/softpaq/sp144001-144500/sp144272.exe
Binu_HP Social Media Tech Support
How to remove bios administrator password hp probook 6470b notebook pc... plz help me.
+Ramesh Kumar Solanki Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport no solve my problem...
It doesn't boot up from the USB so can't fix the BIOS
+John Mathias You can obtain recovery disc and perform system recovery. The complete information can be found in this document: hp.care/2opvtgS
hello can i create a recovery drive in a different computer or only in hp devices/laptops
+Bryan Penuela The steps in this video are for HP notebooks and may or may not work on other brand notebook.
@@HPSupport In short, you are only 100% sure you can recover an HP computer if you have another HP computer, otherwise, good luck
hey HP i think i fucked up so please respond, i opened and accepted but it tried installing without any prompts? it said it failed im now scared to restart my pc
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: bit.ly/3Q8dwCn
Let us know how it goes.
Regards,
HP Support
@@HPSupport It started working after a few months, my other pc is somehow still fine, thank you for responding even tho this video was 7 years ago. I will buy HP again.
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Akhil_HP Social Media Tech Support
i tried on two computers (that are not hp, with win7 and 10), all options are greyed out... can't create crisis disk, maybe i need another shity hp computer/notebook?
+pr0fessoro Steps to create the BIOS recovery flash drive for HP notebooks:
Insert a blank USB drive in a working computer.
Double-click the BIOS file that was downloaded from support.hp.com from the BIOS category for your notebook.
Follow the on-screen prompts to continue.
In the InstallShield Wizard, click Next.
Agree to the terms, then click Next.
If prompted, click Next to extract the temporary files to the local hard drive.
In the HP BIOS update utility, click Next.
Select Create Recovery USB flash drive, then click Next.
Select your USB drive, then click Next.
After the computer copies the BIOS files to the USB flash drive, click Finish.
The USB flash drive is renamed as HP_TOOLS.
If necessary, click Cancel to close the window.
Remove the USB drive from the computer.
@@HPSupport "Select Create Recovery USB flash drive, then click Next. " there is no "next" all options are greyed out, option "create recovery" is selected (radio button) but next is grayed out, only back and cancel can be pressed ( ruclips.net/video/t3S3KgcT-Ao/видео.html )... tried on hp notebook with windows 10 - the same, maybe you make installer with time trigger not to work for computers out of warranty? try create bios recovery flash: support.hp.com/bg-en/drivers/selfservice/swdetails/hp-350-g1-notebook-pc/6709440/swItemId/ob-174039-2
+pr0fessoro As the issue still persist, please contact our phone support team for further assistance: Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Hi can i use mobile phone with otg to create recovery flash?
+wanse27 You cannot use mobile phone with otg to create recovery flash.
@@HPSupport And the computer neither
Where’s the download?
+Wall Please try using HP Cloud recovery tool as mentioned here: bit.ly/317XDob