ITIL® 4: Introduction to the Service Value System (eLearning 2/25)

[@lovelybaby1507]

I am a teacher but I am confident to say that you are better than me and the most of the teachers that I know.
Thank you for sharing such a amazing videos!!!

[@frankturley5202]

Thanks for the feedback

[@ThierryChaunay-g7g]

I coudln't find better and clearer explanations about this topic and who knows I've been watching and looking in many places, thank you for being good at what you do.

[@sumairazafar4059]

The way you explain the concepts, using real world examples, makes it easy to understand what ITIL is and how to use it.

[@abyaddison]

Passed the ITIL 4 Foundation last year and taking this as a refresher, and this content and instructor are a life-saver!!

[@frankturley5202]

Thanks Aby

[@kevinhaggins9114]

Could you pass the test with these 11 videos? Or would you recommend buying a book.

[@sophneel]

Loved the way service value & four dimensions were explained.

[@frankturley5202]

Thanks for the feedback Sophneel

[@leniotsiou]

excellent explanation, thank you so much.

[@disisumesh]

Outstanding! content. Please upload remaining videos.

[@leximusmaximus4593]

This is a trial to show the quality of the course so you buy the remaining videos.

[@CorahmMntambo]

The best tutorial ever

[@diegonayalazo]

Thanks. You are a great teacher and communicator.

[@leximusmaximus4593]

Great introduction to the service value system.

[@frankturley5202]

Thanks Leximus, Ivor is a good ITIL trainer

[@onlinesaidasa9105]

Namaste
ITSM is a very broad field and some of the popular frameworks are a) ITIL 4.0 b) MOF 4.0 c) COBIT 2019 d) TOGAF 10 th Edition e) FITSM f) Lean IT g) SRE The world is moving towards a fusion of frameworks
Thanks

[@davedjoparto6112]

Thank you sire for the great lesson on itil!

[@WilliamFritzM]

Thank you so much!

[@tyrize6870]

Hahaha..he said we join IT to play with the toys and service management make us look at the other aspects too...

[@mladenmatijas]

Can these courses be put on LinkedIn eLEarning? The stuff there is old. This is more pertinent. Thanks

[@frankturley5202]

Nice idea. LinkedIn like to record their own stuff :-)

[@emmanuels.mayele5026]

Great!

[@merkator.jupiter]

Hi there
Is it a worth listening , Guys ?

[@jose.albuquerque]

🎯 Key points for quick navigation:
00:01 *📚 Introduction to ITIL and its Importance*
- ITIL provides guidance to address new challenges and optimize modern technology.
- Service management involves technology, people, practices, and coordination.
- The service value system emphasizes flexibility, integration, and coordination.
02:21 *📊 Components of the Service Value System*
- The service value system consists of guiding principles, governance, service value chain, practices, and continual improvement.
- Guiding principles provide basic approaches and best practices for all circumstances.
- Governance involves setting and enforcing rules for organizational direction and control.
03:57 *🏗️ The Four Dimensions of Service Management*
- The four dimensions include organizations and people, information and technology, value streams, and partners and suppliers.
- Organizations need to consider all four dimensions simultaneously for effective and efficient value creation.
- Integrating all four dimensions ensures holistic service management approach.
Made with HARPA AI

[@ghostpeppered4524]

he meant to say "all 4 dimensions are affected by all 6 factors"

[@jessicapamelanunezquintana3102]

Your explanation is a music for my ears, everything encompasses the whole theory using simple words. I just loved it.

[@frankturley5202]

Thanks Jessica, Ivor will be glad to hear this.

[@jose.albuquerque]

🎯 Key points for quick navigation:
00:01 *📚 Introduction to ITIL framework*
- ITIL provides guidance for addressing modern challenges in IT service management.
02:06 *🛠️ Service Value System overview*
- The Service Value System in ITIL encompasses various components and activities.
- It focuses on coordinated and integrated approaches to enable value creation.
03:03 *🔑 Key ITIL components*
- Guiding principles provide basic approaches for getting things right.
- Governance involves setting rules and enforcing them.
05:21 *🔄 Importance of continual improvement*
- Continual improvement should be a pervasive practice in service management.
- It is essential to always seek ways to enhance processes and services offered.
Made with HARPA AI

[@quydeptrai2301]

Thank you so much for your sharing, it is very easy for understanding.

[@MotherEarth573]

Thanks for sharing ! Wondering where’s the rest of the 14videos. Only 11 out of 25 here

Thanks for aligning your belt!

[@IchihoBankai]

Love this chad

[@radut]

take my money

[@maicontorres6159]

You are GREAT !