ITIL® 4: What is Service Management? (eLearning 1/25)

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  • Опубликовано: 20 янв 2025

Комментарии • 78

  • @llsarasll
    @llsarasll Год назад +18

    Thank you Ivor Macfarlane for such a great presentation of ITIL4. Explained very well, instead of just reading off Text like some instructors do. 👏🏼👏🏼👏🏼

  • @Pratik498
    @Pratik498 4 года назад +25

    Passed my ITIL4 Foundation.
    thanks a lot for this videos.
    All of them are so descriptive, informative and easy to understand.
    thanks for sharing it free.

    • @Pratik498
      @Pratik498 4 года назад

      @John Buffalo I am 97 this will help you clear the foundation level.

    • @Pratik498
      @Pratik498 4 года назад

      @John Buffalo I am 97 i spent $34.00 on udemy and this videos.thats it.

    • @martapardo263
      @martapardo263 4 года назад

      @@Pratik498 hi what course have you followed ?

    • @evo8stunna
      @evo8stunna 10 месяцев назад

      where are you now in this field im studying it now..Im about 75% through it

    • @brandondanielojedaacosta
      @brandondanielojedaacosta 3 месяца назад

      where did you take this cert?

  • @Rouhalla
    @Rouhalla 2 года назад +7

    not just words... it's a pearl of wisdom and science combined!! simply beautiful.

  • @laminjallow5338
    @laminjallow5338 2 года назад +2

    Bought the full course and spent 12 hours and past the exam. Excellent teaching

  • @TaHrPa
    @TaHrPa 5 лет назад +27

    Thank you! You are making a dry and dense subject more interesting and understandable.

  • @chocice
    @chocice 2 года назад +2

    You've helped me get a promotion from these. Thanks so much

  • @idowuaina7674
    @idowuaina7674 2 года назад

    The explanation is effortless....just oozing out of the fountain!!!!

  • @jacobesho
    @jacobesho 3 года назад +2

    One of the best presenter on the topic of ITSM and ITIL.

  • @priscillarose_
    @priscillarose_ Год назад

    Love the Amsterdam background . Thanks you for breaking it down to understand clearly! I clicked on the bell and will see all your other videos !

  • @Scrip
    @Scrip 5 лет назад +15

    Thank you for these. Really clear and well structured. Helped me to understand a complex topic and get through the exam :)

  • @leximusmaximus4593
    @leximusmaximus4593 4 года назад +2

    Thank you, this demystifies the new iteration of service management and you have made it easy to understand. The office course work is ridiculously heavy going, thank you for the easy to follow and clear content.

  • @haposan8470
    @haposan8470 4 года назад +3

    Very good presentation. Thanks. You have put the concepts in to contexts beautifully.

  • @zackone6829
    @zackone6829 3 года назад +1

    Dear Lord. This is Jan 2022, Ivor is priceless. Thank you Sir. I am speechless. Thank you.

    • @frankturley5202
      @frankturley5202 3 года назад

      Yes, he is. Thanks for the comment.

    • @zackone6829
      @zackone6829 3 года назад

      @@frankturley5202 hmm, who are you Frank? Apologies for direct approach. Cheers.

    • @NThaScopeStudio1
      @NThaScopeStudio1 2 года назад

      @@frankturley5202 how can I buy the rest of the video's?

  • @LalaLA-xc8gb
    @LalaLA-xc8gb 5 лет назад +18

    Many thanks for sharing your knowledge!
    It was already extremely helpful to have those 11 videos, but if you can, please proceed with other details of the ITIL4 Foundation!

  • @Davo64207
    @Davo64207 Год назад

    Thank you Sir! you have decoded the concepts of IT service management.

  • @gopremium2978
    @gopremium2978 2 года назад

    Thankyou for this course, it a completed topic and structured

  • @debbiepedrera5056
    @debbiepedrera5056 4 года назад +2

    This is really helpful. thankyou so much for sharing this.

  • @yar697
    @yar697 4 года назад +1

    Я только начал смотреть, но уже чувствуется отличная подача. Ну и язык простой и понятный.
    Учим.

    • @frankturley5202
      @frankturley5202 4 года назад

      Большое спасибо за ответ и хорошо, что я говорю по-русски с помощью Google Translate

  • @mr.anderson7233
    @mr.anderson7233 4 года назад +1

    I'm new to the field and study. This is the first exam that I have to take for my training program. I am extremely green but passionate for understanding these fundamental concepts. If anyone has any advice or links to other relatable information that would be greatly appreciated. I'm studying to be a Computer User Support Specialist.

  • @onlinesaidasa9105
    @onlinesaidasa9105 Год назад

    Namaste
    ITSM is a very broad field and some of the popular frameworks are a) ITIL 4.0 b) MOF 4.0 c) COBIT 2019 d) TOGAF 10 th Edition e) FITSM f) Lean IT g) SRE
    Any individual who is into service delivery would benefit by exploring all the frameworks and adopting a fusion of multiple frameworks , taking the best of each for the particular implementation
    For instance for a small scale operation, ITIL 4 may be resource intensive and thus a mix of ITIL 4 and Lean may work better
    Thanks

  • @aileen6245
    @aileen6245 2 года назад

    Did anyone find the rest of the classes? It only goes till Class no 11.

  • @stono_sapien7690
    @stono_sapien7690 4 месяца назад

    It says the rest of the videos are private do I have to pay for the rest?

  • @BarrySwords
    @BarrySwords 5 лет назад +2

    This was great thanks Ivor!

  • @davidsonozioko7336
    @davidsonozioko7336 5 лет назад +1

    Many thanks for this knowledge!

  • @coolsajib
    @coolsajib 4 года назад +1

    impactful words ! Thank you!

  • @elijahmayorov596
    @elijahmayorov596 4 года назад +1

    Thank you for the great content!

  • @BushgangNBA
    @BushgangNBA 5 лет назад +4

    i already have the ITIL 4 Certificate. but im willing to learn more because i still fail interviews

    • @broker7781
      @broker7781 5 лет назад +3

      ITIL and Interviews are two different worlds. reharse and make your speech perfect.

    • @BushgangNBA
      @BushgangNBA 5 лет назад +1

      @@broker7781 Thank you David

  • @NirmalPatel-b3f
    @NirmalPatel-b3f Месяц назад

    Wanted to appear in ITILv4 Foundation exam, what's the best way to crack the exam with minimal time period? What is exam cost in India and how to apply for an Exam.
    All the help regarding ITILv4 Foundation exam will be much appreciated. Thanks in Advance

  • @michelruiz2930
    @michelruiz2930 2 года назад

    Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation.

  • @spoke747
    @spoke747 Год назад

    Excellent

  • @MrAbuhait
    @MrAbuhait 3 года назад

    How to buy the course only without paying for the certification?
    also, This course should be on udemy or Coursera

  • @sandrochirivi545
    @sandrochirivi545 4 года назад +1

    Great job! What about the rest of the lessons (12 to 25)? Tks in advance

    • @frankturley5202
      @frankturley5202 4 года назад

      Thanks and see here: mplaza.training/online-courses/itil-3-foundation/

    • @leximusmaximus4593
      @leximusmaximus4593 4 года назад

      These are free, you have to buy the rest of the lessons. Considering the quality of 1-11, I'd say it is worth it.

    • @nithyasrinivasan8077
      @nithyasrinivasan8077 3 года назад

      @@frankturley5202 does this training programme will include ITIL v4 exam cost as well?

  • @herususanto7378
    @herususanto7378 5 лет назад

    Thanks, good knowledge

  • @carolyn60297
    @carolyn60297 2 месяца назад

    Thankyou Sir

  • @ibrahimgamal7904
    @ibrahimgamal7904 4 года назад

    thanks a lot ♥

  • @peters2516
    @peters2516 4 года назад +2

    Should make it clear at at the beginning that only the first 11 videos are free.

  • @koliumesh
    @koliumesh 9 месяцев назад

    nice video

  • @brianccornell9734
    @brianccornell9734 2 года назад

    I like this

  • @kursunaykut1201
    @kursunaykut1201 3 года назад

    Top

  • @Rocknight80
    @Rocknight80 3 месяца назад

    You'll get your Maserati one day mate

  • @diegonayalazo
    @diegonayalazo 2 года назад

    Thanks

  • @Briganteman
    @Briganteman 4 года назад +2

    Good video but my, that music in the background is fair annoying

    • @frankturley5202
      @frankturley5202 4 года назад +1

      So are these kind of comments :-) . Anyway enjoy the course.

    • @Briganteman
      @Briganteman 4 года назад

      @@frankturley5202 It was said tongue in cheek Frank :)
      it stopped after a few minutes .

    • @nithyasrinivasan8077
      @nithyasrinivasan8077 3 года назад

      @@frankturley5202 so if we buy the such music will not be there right. Yeah I too feel music is disturbing from concentration
      Also the course fair include ITIL exam fee right.

  • @halcontv
    @halcontv Год назад

    i drive a maserati :/

  • @heritagetour4114
    @heritagetour4114 2 месяца назад +1

    Let me tell You, this has only 9 of 25 videos for free, rest of the course is available on their website for 48,500 INR/- . Do not waste Your time, if You are looking for a free course

    • @frankturley5202
      @frankturley5202 2 месяца назад

      Thanks for the compliment - we love compliments

    • @heritagetour4114
      @heritagetour4114 2 месяца назад

      @@frankturley5202 That was just information for those poor people who will come to know after wasting hours and days depending on this course as free. This comment was to save them from wasting their time, don't take it personally, the videos are good, but not for people who are poor.

  • @Kevinlivingstonma
    @Kevinlivingstonma Год назад

    mass effect if you know you know o7

  • @zebuvardare7792
    @zebuvardare7792 2 года назад +1

    Reported thumbnail for saying do do eww

  • @krystianbiay824
    @krystianbiay824 3 года назад +1

    Thanks for the content

  • @nirmalpatel5865
    @nirmalpatel5865 Месяц назад

    Wanted to appear in ITILv4 Foundation exam, what's the best way to crack the exam with minimal time period? What is exam cost in India and how to apply for an Exam.
    All the help regarding ITILv4 Foundation exam will be much appreciated. Thanks in Advance